J.5_LIVE_TASK_ORDER_-__UNRESTRICTED.docx

J.5. Live Task Order-Suite 1 – Unrestricted

PERFORMANCE WORK STATEMENT (PWS)

TRAINING SUPPORT SYSTEM (TSS) CONTRACT

TRAINING SUPPORT CENTER (TSC)

NATIONAL TRAINING CENTER (NTC)

FORT IRWIN, CA

1.0 Background.

1.1 The National Training Center (NTC) and Fort Irwin is home to the 11 Armored Cavalry Regiment, 916 Support Brigade, the Operations Group (OPS Group), and other tenant units that support the NTC mission to provide tough, realistic, joint, and combined arms training in inter-agency, inter-governmental, and multinational venues across the spectrum of conflict in order to prepare brigade combat teams and other units for combat. Its primary training focus is to conduct ten (10) thirty (30) day training rotations for United States Army Brigade Combat Teams (BCTs) and enabling units and to support training of home station units, tenants, visiting Active and Reserve Component units, and area support of other elements.

1.2 The Fort Irwin Training Support Center (TSC) provides a host of training support functions to enhance individual and collective training at all echelons. The Fort Irwin TSC is the central organization that issues, receives, maintains and requests training devices (including Tactical Engagement Simulation Systems (TESS) and provides simulations and simulators in support of all training events on Fort Irwin. The contracted support for TSC operations performs various services IAW AR 350-38 and AR 350-52. The TSC provides these services through the TESS Warehouse, the Training Aids Supply Center (TASC), the Devices Shop, the Electronic Imaging Center (EIC), the Combat Training Systems (CTS) administrators, the Counter Radio Controlled Improvised Explosive Device (RCIED) Electronic Warfare (CREW) Shop, and the Battery Maintenance Shop. The TSC provides training support with: Training Aid Devices Simulations and Simulators (TADSS); Counter Remote Control Improvised Explosive Device (RCIED) Electronic Warfare (CREW); Engagement Skills Trainer (EST);High Mobility Multipurpose Wheeled Vehicle (HMMWV) Egress Trainer (HEAT); Mine Resistant Ambush Protected MRAP Egress Trainer (MET); and Call for Fire Trainer 1:12 (CFFT). The Fort Irwin TSC is the central organization that issues, receives, maintains and requests training devices and provides simulations and simulators in support of all training events on Fort Irwin.

1.3 The TSC provides support for all contracted requirements including: TESS Warehouse, TASC, Devices, Visually Modified (VISMOD), EIC, CTS, and CREW operations. They inventory, pack and distribute a majority of the training aids and devices provided to both the rotational units and National Training Center (NTC) players. TSC services personnel are responsible for the inventory, issue, loan, storage, turn in, stacking, repair, repalletizing, tracking, documenting, and ordering of training devices required by the Rotational Training Unit (RTU), Operations Group (OPS GRP), the Contemporary Operating Environment Forces (COEFOR) and visiting training units. They also provide the same services for over two-hundred fifty (250) lines of the replicated ammunition stocks, some in excess of over 5000 individual items. Replicated ammo must be painted, labeled, palletized, banded and stored neatly to be ready for issue to the rotational units.

1.4 The TESS Warehouse provides TESS related equipment to include Multiple Laser Engagement Systems (MILES), crew-served Blank Firing Adapters (BFA)s, Main Gun Simulation System (MGSS), Direct-Indirect Firing Cue (DIFCUE) and instrumentation systems to support training units for this effort. This mission includes receipt, inventory, accountability, issue, loan, turn-in, shipment, storage and minor repair (lanyards, BFA, component changing) responsibilities of TESS equipment required to support training. All changes in or replacement of TESS and related equipment shall be processed through the G3 Training Support Officer (TSO), the G3 Training Support manager/Devices Manager (DM), and the TADSS Manager (TM) for disposition and shipment instructions.

1.5 TASC provides customer units with up-to-date, serviceable TADSS, GTAs, and training support property. Included with this mission are the receipt, storage, shipment, loaning, management, accountability, and maintenance of this property and property located on ranges and in training areas. Additionally, customers are provided comprehensive reference material to assist in the selection of available property.

1.6 The Battery Maintenance Shop shall support all batteries required to operate all Training Aids, Devices, Simulators and Simulations TADSS within the Fort Irwin TSC. Services to be provided consists of receipt, accountability, issue, turn-in, disposal, shipment, maintenance, charging and storage responsibilities of batteries required to support training to all Fort Irwin units, Rotational Units (RUs), and TESS service providers. Scheduled preventive maintenance includes inspecting, servicing, charging, storing, cleaning and appropriate maintenance actions to keep property in operating order as indicated in equipment specific publications and disposal IAW local and state laws.

1.7 The Devices Shop personnel provide design, prototype and construction support for approximately twenty thousand (20,000) training aids. Its primary function is design, construct, and maintain the fleet of VISMODS that replicate COEFOR equipment on the NTC battlefield, and adapter brackets in support of TESS. Capabilities include wood working, metal working, plastic vacuum forming, modeling, and painting. Fabrications may be requested for the products defined within. Devices provided include rotational support distribution items, such as minefield marking equipment, simulated shape charges, simulated Improvised Explosive Devices (IEDs), simulated detonation cords, simulated Bangalore torpedo demolition kits, information display boards, terrain boards, briefing boards, simulated Mine Clearing Line Charge MICLIC training charges and practice anti-tank mines with accessory kits. VISMOD activity includes fabrication and maintenance of all VISMODs and includes repairs and preventative maintenance, part replacement, and installation of new VISMOD kits. Preventive maintenance includes servicing, adjusting, aligning and tightening of VISMOD components.

1.8 The CREW Shop supports training devices described in this section that replicate actual systems that utilize the electromagnetic spectrum to prevent the intended operation of a radio-controlled IED. CREW services personnel within the contract are responsible for the inventory, issue, installation, de-installation, troubleshooting, maintenance, storage, turn in, stacking, repair, tracking, and documenting of over seven-hundred fifty (750) training devices.

1.9 EIC provides design, development, and production of training related and official visual information (VI). This includes information charts and displays, graphic art and digital products, video recording, video tape, digital video presentation support, electronic and transparency briefings, training certificates, enlargements, lamination, electronic photo images, official photos, photographer support, and still video information.

1.10 CTS are a category of training simulators consisting of interrelated components, parts, electronics, facilities and other resources (hereafter referred to as CTS) working together to simulate, replicate, facilitate, present, evaluate and deliver a rigorous set of combat training experiences.

1.11 Performance. Certification by the Government of satisfactory services provided is contingent upon the contractor performing in accordance with (IAW) the terms and conditions of the contract, the PWS, the approved task order, any associated Work Orders, and all modifications. The contract proposal shall include a work plan for accomplishing this Task. No Davis-Bacon work will be accepted on this Task Order.

2.0 Functional Task Area: Soldier Training Support – General Information

2.1 Standard Operating Procedures (SOPs).

2.1. 1 The contractor shall develop and submit SOPs for Government review for the TSC. The TSC SOP includes a description of the TESS Accountability, TESS Warehouse Management, the Product/Training Aids/Device description, type, location, purpose, capabilities, and instructions on the operation of the Products/Training Aids/Devices and clearly identifies each management and functional area in the applicable PWS paragraph. The SOP shall detail the procedures and tasks performed for each work area and cover such items as: management functions, quality, workflow, functional relationships, critical measurement points, accountability procedures, packaging standards and any other information needed to ensure efficient and uniform performance.

2.1.1.1 Submit draft SOP to the OSCOR for review and acceptance no later than thirty (30) days after Task Order Award.

2.1.1.2 Update all changes when new equipment arrives and procedures are implemented. Furnish all changes to the OSCOR, DM and TM concurrent with implementation.

2.1.2 The contractor shall develop and maintain electronic and hard copies of the TSC SOP for issue to unit commanders and/or officers-in-charge. TSC SOP shall include the Training Aids/Device description, type, location, purpose, capabilities smart book, and instructions on the operation of the Training Aids/Devices.

2.1.3 The contractor shall distribute electronic copies of the TSC SOP as follows:

2.1.3.1 Provide one (1) Master TSC SOP for all training Aids/Devices for review and approval to the OSCOR, DM, TM, and TSD. The contractor shall upload the Master TSC SOP onto the G3 Training Support Division TSD SharePoint upon receipt of Government approval.

2.1.3.2 Provide one (1) copy of the TSC SOP to the individual(s) with authority to sign for issue to using training aids/devices as required.

2.1.4 The contractor shall review and update the TSC SOP semi-annually (after each 100% inventory) and incorporate changes as approved through the OSCOR, DM, TM and TSD.

2.1.5 The SOP shall be neat and well maintained. A Hard copy shall be maintained in a binder and shall be in good working order without visible rips, tears, grime or graffiti. The SOP shall also be available in electronic format.

2.1.6 All changes to the SOP shall be clearly distinguishable from unchanged portions of the SOP by highlighting removals in red and changes or additions in yellow.

2.1.7 The contractor shall develop a Digital Smart Book describing all devices and components within the control of the contract.

2.2 Work Plans (WPs)

2.2.1 The contractor shall submit WP for OSCOR’s acceptance. The WP(s) shall detail the steps and procedures to be followed to accomplish the requirements of the Performance Work Statement (PWS). These WPs and procedures shall include:

· Standard Operating Procedures

· Warehouse Management Functions/ Inventory Management

· Inventory Reconciliation

· Administrative Services

· Packaging Shipping and Mailing

· Instruction/Training on TESS

· Contract Data Report List

· Information Assurance

· Budget/Estimate to Complete

· Digital Imaging

· Audio and Sound Services

· Property Accountability

· Excess Property

· TESS Accountability

· Training Device Accountability

· Equipment Maintenance

· Devices and VISMOD

· Training AID Fabrication

· Provide Instruction/Training on TADSS

2.2.2 The WPs shall provide a listing of employees who will does what, when support is available, where support is located and how to request and obtain full support.

2.2.3 The WPs shall be written in simple, clear, easy-to-understand language intended for customer use. The initial WP is due to the OSCOR within thirty (30) days of Task Order start date. The WP will be reviewed, updated and provided to the OSCOR by the contractor annually, or when new procedures are introduced.

3.0 Applicable Documents. This Task Order provides technical support for the NTC TSC. Task Order to include federal, state, local laws and regulations required for execution of Task Order that include:

General Officer

Management System-Aviation

3.34 TRADOC PAM 71-9 Training Devices for Army Wide Use

4.0 Tasks. The contractor shall provide all personnel, equipment, supplies, materials (except that which have been identified as Government furnished), administration, management products, records/records keeping, data, information, and services described herein to operate the TSC. The contractor shall also provide accurate accountability with inventory reconciliation support for all GFE equipment. The contractor shall provide information or data on subjects in accordance with all Deliverables Contract Data Requirements and/or when requested by the OSCOR, TSO, DM or TM. The Government reserves the right to stop work in progress, cancel work orders, or replace work in progress with different work with a higher mission priority. The contractor shall operate the TSC to provide support NTC, Rotational Brigades, Augmentees, home station, visiting units, and all other authorized customers identified by the OSCOR, TSO, DM and TM. The contractor shall perform Work Order Requests provided by the TSO or TM. The contractor shall operate the TESS Warehouse and shall provide support for National Training Center, Rotational Brigades, Augmentees, home station, visiting units, and other authorized customers identified by the OSCOR or DM. The contractor shall service all authorized account holders, maintain account files/listing (Hard copy and Automated) of units who shall receive products, records, data and information in support of training support services and controls under this Task Order. The contractor shall provide task support automation throughout the functional areas with electronic customer hand receipts, loan documents, repair requests, forms, related captured data, reports, status information and training device accountability and control. Typical TESS Warehouse functions include tasks to include receipt, inventory, accountability, issue, turn-in, Army Training Support Center (ATSC) loan, shipment, and storage responsibilities of TESS equipment required to support training. The contractor shall be able to support surge capabilities surge capabilities to perform all tasks due to mission support and quantity fluctuations. The TESS Warehouse hours of operation are 0600-1800 seven (7) days a week during NTC rotational training periods; and five (5) days a week during NTC non-rotational periods (see attachment D – NTC Rotational Calendar). The TESS Warehouse hours of operation during NTC Opportunity Leave dates are 0730-1600, five (5) days a week. TASC functions include Digital Imagery, Audio and Sound, Accountability, Issue, Receive, Maintenance, and Repair of TADSS, Training Devices, VISMOD fabrication/repair and Budget Forecasting. The TASC hours of operation are 0730-1600 Monday through Friday. CREW Support is 0700 -1700 Reception, Staging, and Onward Movement Integration (RSOI) 1-4 and Between Rotation Days (BRD) 1-4 as needed with three (3) contact teams available down range Training Day (TD) 1-13. The contractor shall ensure all warranty work shall be documented and accurately tracked.

4.1 TESS Warehouse.

4.1.1 The contractor shall accomplish functions to include accurate accountability, inventory, storage, shipment, and turn-in of any TESS training aid/device. The contractor shall receive, ship, and store TESS containers; define if necessary separate warehouse documents from separate storage facilities on NTC; and handle the respective warehousing processes (i.e. receiving, shipping, putting away, picking, storing, and inventory turn-over/rotation) at Bldg. 822, Bldg. 4211 and TASC yard. The contractor shall perform minor repairs such as lanyards, BFA, and component replacement/changes.

4.1.2 The contractor shall provide electronic reporting for workload, usage rates, damage, accurate timely inventory, system availability, manpower and other factors affecting mission support to the OSCOR and DM. The contractor shall provide shortage annexes, Damaged Beyond Repair (DRB)/Loss reports, and a supportable repair log for all Government Furnished Equipment (GFE) and Government Furnished Property (GFP).

4.1.3 The contractor shall conduct inspections and record equipment deficiencies on appropriate Government forms outlined within the Applicable Documents supporting this Task Order, or as approved by the G3 TSO. The contractor shall provide minor repairs to ensure equipment serviceability prior to each training event. The contractor shall determine the appropriate document, or combination of documents, to support the handling of a corresponding process using the same logic when deciding to use one or simultaneous warehouse functions. The contractor shall also consider the volume and complexity of the warehouse workload and the organizational setting of the warehouse and submit recommendations to increase efficiency to the G3 TSO.

4.1.4 The contractor shall record damage(s) and report such damage(s) to the TESS Repair shop for action not later than three (3) working days after inspection. The contractor identify the training aid/device number. Any devices that are determined to be DBR by the repair shop will be accounted for as BER and listed with appropriate Work Order numbers until replaced by the TESS Repair Shop.

4.1.4.1 The requirement to record and turn equipment in to the repair shop is under this contract. The requirement to “fix” the equipment is another contractor’s requirement. The timeline is outlined and equipment tracked in order to maintain visibility of equipment readiness to support and project requirements for each rotation.

4.1.4.2 The contractor shall be able to perform minor repairs and maintenance. Major repairs or maintenance will be sent out for support either on NTC or off depending on the equipment requiring support.

4.1.5 The contractor shall report losses on the TESS Outstanding Report provided to the TSC Property Book Officer (PBO) as required and record validated losses and MILES Repair Shop Work Order numbers until device component is replaced.

4.1.6 The contractor shall conduct functional test(s) of TESS training aids/devices at the end of each training event to include operational testing to ensure mission readiness.

4.1.7 The contractor shall replace any non-functional items at the point of issue during install. Non-functional devices shall be delivered to the TESS Repair Shop for troubleshooting and repair.

4.1.8 The contractor shall receive, ship, move, and securely store training aids/devices and materials. The contractor shall be responsible for physically packaging, loading, unloading, and other material handling tasks incidental to this function while ensuring equipment is not damaged.

4.1.9 The contractor shall ensure materials are stored and handled per the manufacturer’s recommendations and government regulation.

4.1.10 The Contractor shall be prepared to issue up to:

· Four-thousand (4,000) Vehicle TESS equipment;

· Seventy-five (75) Aviation TESS equipment; and

· Twelve-thousand (12,000) Personnel TESS equipment “per” rotation (x 10 rotations).

4.1.11 The contractor shall store, maintain, and keep accurate accountability of all TESS equipment issued to the National Training Center and Fort Irwin. The contractor shall provide a process system that incorporates TESS equipment parts and components into the loan inventory and makes them available for loan to authorized account holders.

4.1.12 The contractor shall accurately inventory, ship, document, account for and receive training aids/devices and materials as required to support Army wide loans as directed by the TSO or DM.

4.1.13 The contractor shall maintain legible accountability markings on TESS, to include their parts and components when their nature warrants such. (i.e. fabricated parts).

4.1.14 The contractor shall implement electronic inventorying and accurate accountability measures (e.g. electronic document management, centralized data repositories) where their use would enhance the Government’s delivery and support of the training mission. The contractor shall sustain efficiency and short-order handling time for all TESS related items. , Items shall be easy to find in the warehouse and accounted for accurately. Additionally, Warehouse workers must be able to focus on carrying out physical activities (individual lifting up to fifty (50) pounds) related to moving TESS containers and equipment (within OSHA standards) including mastery of Army Command Supply Discipline Functions (in accordance with AR 710-2 Supply Policy Below the National Level and AR 735-5 Property Accountability Policies) and recording equipment inventory information.

4.1.15 The contractor shall reflect their warehouse data structure in the TESS program by providing an overview of inventory levels and item placement in the Warehouse at all times to include providing an accurate inventory status upon Government request; and receive program support to perform the basic movement of receiving, put away, pick, and ship all TESS related and support equipment.

4.1.16 The contractor shall add specific capability details of our new automated Warehouse Inventory Tool, to include labeling storage bins, individual systems, components, equipment, storage racks, and locations.

4.1.17 Promotional Events. The contractor shall publicize the training benefits of TESS through the planning, organizing, and executing of Government-initiated promotional projects. Face-to-face promotional events shall be executed in response to scheduled Government requests. The DM will designate how the contractor shall apply signage to the interior of CTS facilities. The contractor shall demonstrate the potential to promote TESS through the use of electronic desktop or Internet presentation technologies when requested by the DM.

4.1.18 Administration. The contractor shall provide administrative support sufficient to integrate and sustain TESS within the NTC and Fort Irwin training missions.

4.1.18.1 Integrate and sustain TESS requirements include changes in TESS part number changes, upgrades in equipment, changes in equipment used. The support requirement or level of effort will not change; only the administrative requirements for support will change.

4.2 Battery Maintenance.

4.2.1 The Government Furnished Property (GFP) to be maintained in battery maintenance section consists of both using and lending batteries issued to all Fort Irwin units, RTU, visiting units, and other service providers. Scheduled preventive maintenance for these batteries include inspecting, servicing, charging, storing, cleaning, and appropriate maintenance actions to keep property in operating order as indicated in equipment specific publications.

4.2.2 The contractor shall schedule, accomplish, record, and certify that maintenance has been performed for each battery issued in support of TADSS, CTS, and TESS. Maintenance shall be performed per OEM and include assigning priorities, recording property status, scheduled and unscheduled maintenance, deficiency analysis, warranty control, repair, spare parts requirements.

4.2.3 The contractor shall ensure that all loaned batteries returned by customers shall be inspected and tested within one (1) workday to determine serviceability, maintenance requirement, or replacement.

4.2.4 The contractor shall ensure all parts and materials used in repair and maintenance of property shall meet the manufacturer’s specifications for the item.

4.2.5 The contractor shall ensure all publications and repair manuals for all equipment shall be on hand and current.

4.2.6 The contractor shall inspect, service, charge, store, clean, and maintain up to:

4.2.7 The contractor shall:

· Recharge and provide for issue a minimum of three-thousand (3000) batteries daily.

· Schedule and coordinate customer loan order requests for all customers with accounts approved by G3 TSD.

· Maintain all customer account records as approved by G3 TSD.

4.3 Electronic Imaging Center (EIC).

4.3.1 The contractor shall provide design, development, and production of training related and official Visual Information (VI). This includes information charts and displays, graphic art and digital products, video recording, video tape, digital video presentation support, electronic and transparency briefings, training certificates, enlargements, lamination, electronic photo images, official photos and photographer support, still video information and services support utilizing GFP software and hardware.

4.3.2 Studio and Location Services. The contractor shall schedule and provide studio services to include official portraits, citizenship, passport, and other identification digital imagery IAW AR 640-30. Support includes all formatting, processing, color balancing, printing, or other services as stated in the Work Order.

4.3.3 The contractor shall train personnel to operate the GFP software and hardware to support the Digital Imaging Center current and future requirements and confirm that all studio employees have Common Access Card (CAC) access.

4.3.4 The contractor shall keep personnel trained in the latest software programs required to produce EIC products.

4.3.5 The contractor shall ensure the studio be clean and free of trip hazards.

4.3.6 The contractor shall ensure size, pose, number of image(s), and information to be included with image IAW AR 25-1, AR 135-155, AR 135-205, AR 140-50, and AR 640-30.

4.3.7 The contractor shall ensure prints are approved by the customer. Final print shall be ready with twenty (20) minutes of draft approval. If the customer or Military Personnel Office (MILPO) rejects portraits, the Government may approve an additional portrait sitting.

4.3.8 The contractor shall ensure all submissions of record documentation shall be IAW AR 25-1 Chapter 7 and DA PAM 25-91 Chapter 9 and 10.

4.3.9 The contractor shall ensure that all active duty DA photos will be submitted IAW AR 640-30 and entered into Department of the Army Photograph Management Information System (DAPMIS) as required.

4.3.10 The contractor shall establish a Government-Furnished server for storing all photos and graphic work the Government approves and allows Government access to stored material and data. The contractor shall ensure that only personnel approved by the OSCOR, TSO, or TM have access to stored material and data.

4.3.11 The contractor shall provide products, information, records and services as required and reference to approved work orders to include scheduling, origination, shooting of digital images, video recording, multimedia, video tape, digital video presentation support, still video positive, and digital editing.

4.3.12 The contractor shall provide those services that include processing, storage, printing of digital images, video recording, multimedia, digital editing, video tape, and digital video.

4.3.13 The contractor shall receive, process, store, and print digital, still images received from Department of Defense (DOD) Combat Camera units in support of sustaining base operation.

4.3.14 The contractor shall produce art products including drawings, charts, graphs, posters, illustrations, brochures, maps, overlays, document covers, and other visual material.

4.3.15 The contractor shall ensure that operators supply complete and accurate captions for all digital imagery. Captions, identification numbers, and release statements shall be prepared and be affixed to all imagery products and filled with records IAW AR 25-1 and DA PAM 29-91.

4.3.16 The contractor shall ensure no more than two (2) rough drafts shall be rendered before the final product is completed per Work Order and use the rough draft as a guide for finishing the work for customer approval.

4.3.17 The contractor shall provide transportation for contractor personnel to and from all locations outside normal duty hours for planned special events as requested and approved, in writing, by the OSCOR and TM.

4.3.18 The contractor shall provide products using appropriate aspect ratio (proportions) and material weights IAW customer specifications. The contractor shall provide prints as specified on the Work Order and insure all products shall be free of surface defects such as spots, processing streaks, static marks, duct marks, scratches, rub marks, and fingerprints.

4.3.19 The contractor shall ensure that personnel report within sixty (60) minutes of receiving a call with adequate equipment and supplies to capture digital images as required by the following incidents:

· law enforcement investigations

· aircraft incidents

· automotive or other ground safety accidents or incidents

· disasters

· other emergencies requiring documentation.

4.3.20 The contractor shall provide emergency copying, processing, printing, and other miscellaneous support as required by the Government.

4.3.21 The contractor shall review subject matter requirements and screen products quarterly for retention and submission as Record Documentation. The contractor shall forward selected Record Documentation, as hard copy prints and on electronic media (disks), quarterly, to the OSCOR no later than seven (7) working days following each quarter.

4.3.22 The contractor shall take aerial digital photos (from both rotary and fixed wing aircraft) as required by the Government. The Government will provide the aircraft. No more than three (3) personnel are needed to have active flight orders. All personnel on flight orders will submit a Civil Aircraft Hold Harmless Agreement to the On-Site COR.

4.3.23 The contractor shall ensure security clearances of contractor personnel are current. The contractor shall have, at a minimum, two (2) personnel who posess a Secret Security clearance.

4.3.24 The contractor shall provide the following based on historical data:

· Approximately ten-thousand (10,000) original and five-thousand (5,000) duplicate charts/posters annually.

· Approximately ten-thousand (10,000) original and eight-thousand (8,000) duplicate computer generated products annually.

· Approximately forty-thousand (40,000) original and thirty-thousand (30,000) duplicate photographs annually.

· Approximately five-hundred (500) original and two-thousand (2,000) certificates annually.

· Approximately three-thousand (3,000) original and six-thousand (6,000) duplicate presentations annually.

· Approximately two-hundred (200) original and one-thousand (1,000) duplicate designs annually.

· Approximately three-thousand (3,000) original and forty-six thousand (46,000) duplicate laminations annually.

· Approximately four-thousand (4,000) original and fifteen-hundred (1,500) duplicate signs/special projects annually.

· Approximately two-thousand (2,000) original and four-thousand (4,000) duplicate CD/DVD products annually.

· Approximately two-hundred (200) local photo shoots and twenty (20) non-duty hour photo shoots annually.

4.3.25 Optional Tasks: The contractor shall provide eighty (80) optional one (1) hour periods of EIC support outside of normal business hours. The eighty (80) one (1) hour periods shall be priced separately and shall be exercised based on available funding and needs. Optional Tasks shall be a separate CLIN in Schedule B of the task order.

4.4 Audio and Sound.

4.4.1 The contractor shall provide Audio/Radio/Sound support to include originating, recording, editing, duplicating audio recordings, and installing and maintaining stereo audio broadcast equipment used to provide input signals to a closed-circuit cable transmission and distribution system. This section excludes CATV (Dish Network cable television provider) entertainment audio systems, nurse’s call and doctor’s paging systems, intercommunication systems, and installed public address systems.

4.4.2 The contractor shall provide audio and sound products, records, information, data, and services including sound reinforcement, amplification, recording, playback and, sound distribution services support. Operators shall be responsible for the signal until it leaves the head end of the audio distribution system.

4.4.3 The contractor shall provide duplicate audio recordings that retain the quality of the original recordings.

4.4.4 The contractor shall maintain and operate audio and control tracks for automated multimedia VI presentations. These presentations are combinations of CD/DVD digital players and multiple projectors interconnected and controlled by multipletrack digital recordings to achieve the desired program using programmers, mixing units, and consoles.

4.4.5 The contractor shall design, layout, obtain, transport, set up or install, test, operate, secure, dismantle, and remove portable public address systems, sound reproducing and recording equipment, large screen video projector systems, and mobile sound systems for indoor and outdoor requirements at up to four (4) different locations simultaneously at a scheduled time. The contractor shall maintain a list of appropriate military music/bugle calls provided by TSO.

4.4.6 The contractor shall ensure all Portable Audio (PA) system setups shall have clear audio output.

4.4.7 The contractor shall ensure that all PA systems are fully operational with all components and cables. All necessary equipment and supplies shall be on hand to support required work.

4.4.8 The contractor shall support three-hundred fifty (350) A/V set up and removal requirements and provide AV equipment approximately seven-hundred (700) times annually.

4.4.9 The contractor shall be able to perform minor repairs and maintenance. Major repairs or maintenance will be sent out for support either on NTC or off depending on the equipment requiring support.

4.5 Visual Information (VI).

4.5.1 The contractor’s SOP, plans, and procedures shall incorporate methods and/or procedures for manual and electronic tracking of VI Work Orders. All VI production and devices production shall be completed on a single Work Order utilizing the Government approved electronic form or DA Form 3903-E.

4.5.2 The contractor shall develop procedures for manual operations, with hard copy backup, in the event of automation downtime. Use manual procedures for performance during automated downtime and until system is on line. All manual Work Orders will be uploaded into the system when it becomes available.

4.5.3 The contractor shall maintain complete files of all work/loan orders and ensure all completed files shall be grouped by the month in which they are received and completed.

4.5.4 The contractor shall complete each customer's requirements and notify each customer upon completion.

4.5.5 The contractor shall report all problems that may hinder timely support to the attention of the OSCOR and TM.

4.5.6 The contractor shall maintain all files IAW the AR-25 series and AR 350-38.

4.5.7 The contractor shall not change the account holders’ required completion or delivery and loan dates without approval from the OSCOR or TM.

4.5.8 The contractor shall notify the customer of Work Orders completed prior to the due date before close of business the same day.

4.5.9 The contractor shall provide a monthly Work Load Report (WLR) to the OSCOR and TM. At a minimum, the WLR will consist of Imaging, TASC, Devices, and VISMOD actions.

4.5.10 The contractor shall provide VI record documentation directly to the Joint Combat Camera Center IAW DA PAM 25-91 only with written approval of the OSCOR or TM.

4.5.11 The contractor shall prepare, publish, and distribute the NTC Training Support Division (TSD) Catalog annually and prepare, publish, and distribute updated Bulletins to the TSD Catalog quarterly.

· Provide all TSD Catalog changes to the On-Site COR and TM for review fourteen (14) days prior to publishing.

· The catalog shall be published annually with updates published quarterly.

· The catalog shall be available on CD and the NTC G3 TSD SharePoint site.

· Annually ten (10) hard copies shall be provided to the Government.

· Annually no more than one hundred (100) CD’s will be handed out to customers.

4.5.12 The contractor shall provide/conduct work effort up to the requirements listed below.

· Approximately three-thousand eight-hundred (3800) VI Work Orders received/processed annually.

· Provide VI equipment for loan approximately one-thousand (1,000) times annually.

· Twelve (12) VI monthly reports.

· One (1) Annual Training Support Center Catalog.

· Three (3) Quarterly Training Support Center Catalog Updates.

· One (1) VI Annual Digital Report.

4.6 Combat Training Systems (CTS)

4.6.1 CTSs are a category of training simulators consisting of interrelated components, parts, electronics, facilities and other resources (hereafter referred to as CTS) working together to simulate, replicate, facilitate, present, evaluate and deliver a rigorous set of combat training experiences. The contractor shall provide customer units with up-to-date, serviceable training CTS systems. CTS executes the receipt, storage, shipment, loaning, management, accountability, and maintenance of all simulation systems issued to NTC. Capability requirements shall include the instruction, operation, maintenance, promotion, and administration of CTS. The contractor shall provide customers with are provided comprehensive reference materials to assist in the selection of available property.

4.6.2 Instruction. The contractor shall support the delivery of clear, concise, and up-to-date learning materials necessary for providing Government-approved CTS instruction. The Contractor shall create, update, modify or delete CTS learning materials when needed. All learning materials used in delivering CTS instruction shall demonstrate ingenuity, initiative and innovation, shall as well as be available in both electronic and hard copy formats. The contractor shall instruct users and those designated as trainers (e.g., train-the-trainer) by applying initiative to the development of resourceful and innovative instructional techniques. The contractor shall designate an electronic repository for the Contractor to upload electronic learning materials. All CTS participants shall be provided learning materials or resources that they may retain for future reference. Delivery of face-to-face instruction shall occur between the hours of 0730 – 1600 unless otherwise designated by the OSCOR, TSO, or TM.

4.6.3 The contractor shall ensure that only individuals with CTS training will sign for and conduct training in all CTS.

4.6.4 Operation. The contractor shall operate CTS in response to Government requirements. The Contractor’s shall be proficient in the operation of CTS system capabilities and troubleshooting techniques.

4.6.5 Maintenance. The contractor shall develop and sustain Government-approved maintenance plans and procedures for maintaining, improving, sustaining, troubleshooting, repairing and coordinating warranty support for a CTS. All CTS shall be ready for use no less than 85% of the calendar month with readiness objective at 100%. The contractor shall electronically track and report to the OSCOR and TM any aspect of CTS downtime at the time it occurs. The contractor shall provide the OSCOR and TM written details of CTS downtime resulting from factors outside of its control. Daily reports indicating the status of unresolved repairs or warranty work impacting any aspect of a CTS shall be electronically provided to the OSCOR and TM.

4.6.6 The contractor shall ensure that all simulation systems used for training shall be inspected and tested within one (1) workday of training completion and prior to use by another customer to determine serviceability, Information Assurance (IA) compliance, information spillage, software requirements, and need for maintenance or repair.

4.6.7 The contractor shall conduct inspections, record equipment deficiencies, and package/ship equipment to an offsite repair facility within forty-eight (48) hours in order to accomplish all corrective actions required to ensure serviceability prior to the next training event.

4.6.8 The contractor shall ensure that CTS parts and components shall be issued, modified, installed, cleaned, maintained and repaired for durability, operability and maintainability. Timeliness and efficiency shall be maximized to support each customer’s mission. Records shall be available electronically.

4.6.9 The contractor shall ensure all CTS items and property shall be properly stored on shelves in containers or in storage cases and stored the same day it is received.

4.6.10 The contractor shall ensure all property shall be added to official property record within two (2) working days of receipt.

4.6.11 The contractor shall record damage beyond fair wear and tear and report such damage to the OSCOR and TM for action not later than three (3) working days after inspection. The contractor shall take care to identify the device number(s) and damage(s) sustained.

4.6.12 The contractor shall report all spillage incidents to the OSCOR, TSO and TM within one (1) hour of discovery to include type of spillage, using unit, and individual that requested the simulator.

4.6.13 The contractor shall account for issue, receipt, report usage, and maintenance status of all TADSS.

4.6.14 Promotional Events. The contractor shall publicize the training benefits of CTS through the planning, organization, and execution of Government-initiated promotional projects. Face-to-face promotional events shall be executed in response to scheduled and unscheduled Government requests; no more than two (2) annually. The OSCOR or TM will designate how the contractor shall apply signage to the exterior or interior of CTS facilities.

4.6.15 Administration. The contractor shall deliver administrative support to integrate and sustain CTS within the NTC and Fort Irwin training missions. The contractor shall develop, organize, and maintain electronic calendars, a train-the-trainer program, inspection and inventory checklists, SOPs, user certification records, electronic and hard copy maintenance reports, warranty files, CTS schematics or other administrative requirements. The On-Site COR or TM shall designate that electronic support forms or other informational content be developed for uploading to electronic repositories. The contractor shall electronically deliver the results from cyclic inventories of CTS components to the OSCOR and TM by the last day of each quarter or within five (5) days from written request from the OSCOR or TM. New administrative support requirements shall be accomplished during the phase-in period whereby the OSCOR, TM, and the contractor agree on a timeline reflecting key milestones and outcomes.

4.6.16 The contractor shall provide all tasks to standard for a minimum of two (2) CTS at different locations simultaneously during normal duty hours.

4.6.17 All CTS equipment is maintained and stored in the TSC area.

4.7 Training Devices and VISMODs.

4.7.1 Accountability. The contractor shall maintain control and accountability for TADSS, products, equipment, and devices utilizing an automated system and IAW AR 350-38, AR 710-2, DA Pam 710-2-1, AR 735-35, AR 735-11, FM 38-741, and TM 743-200-1.

4.7.2 The contractor shall utilize an automated accountability system to issue, receive and account for all TSC functions that will meet the requirements in AR 710-2. The contractor shall document and add to existing inventories to establish property control, accountability, and availability for loan to authorized account holders. The system has not been identified at this time, but when selected, will be provided by the Government. Department of the Army documents and Microsoft tools are currently being used for this task. Comment by Sammy.G.Lee: Updated per Carl Arias, NTC G-3.

4.7.3 Whenever a new item is added, the Government will notify the contractor within thirty (30) days

4.7.4 The contractor shall report all TADSS inventory, maintenance status, and usage rates to the OSCOR, TSO and TM.

4.7.5 The contractor shall use manual procedures when the automated system is down to maintain, on file, the current location of all training devices and to account for all training devices. When the automated system is restored the contractor shall input data.

4.7.6 The contractor shall affix a Government approved NTC training device numbers and serial numbers on all locally produced training devices that cost in excess of $500 to fabricate to establish property control and accountability. This number shall be in place and non-removable before an item is loaned out and/or within twenty-four (24) hours of completion of fabrication. These items shall be transferred to Services to establish property control and accountability for loan to authorized account holders. The contractor shall assign serial numbers, NTC Device and Asset Numbers to all fabricated device kits and parts.

4.7.7 The contractor shall mark VI products with the appropriate identification numbers as specified in AR 251, DA Pam 2591, and identified in Visual Information Distribution Bulletins.

4.7.8 The contractor shall maintain a sixty (60) working day supply of all necessary items for operating and supporting customer requests.

4.7.9 The contractor shall ensure that operating supplies and spare or repair parts are properly used and cared for and that proper custody and safekeeping are provided IAW AR 710-2.

4.7.10 The contractor shall ensure that all operating supplies including heat sensitive films, paper, chemicals and batteries are stored in compliance with manufacturers’ recommendations.

4.7.11 The contractor shall provide the labeling and lettering required on devices, simulations and simulators for identification, instructions, safety, accountability or other operational requirements.

4.7.12 The contractor shall document and add to existing inventories, establish property control and accountability, and make available for loan Devices and VISMODs to authorized account holders.

4.7.13 The contractor shall utilize electronic inventorying and accountability measures to the extent that support services are executed in an accurate and expeditious manner and consistent with the mission’s operational tempo.

4.7.14 The contractor shall schedule and coordinate requirements pertaining to the issue, repair, or replacement and turn-in of any training device or simulator during training events occurring at Fort Irwin. The contractor shall be required to fabricate and repair cables to support training devices or simulators needed to fit training device or simulator to unique types of equipment.

4.7.15 The contractor shall issue, inventory, and receive devices using an automated system; and, record it accurately managing the training device hand receipts throughout training events.

4.7.16 Fabrication. The contractor shall fabricate and produce devices and simulators. These include targets, static electrical, electronic, electromechanical, pneumatic, hydraulic, laser, radio, mechanical, manipulable, and operable two (2) and three (3) dimensional components made from a variety of materials that include fabric, wood, metal, plastic, rubber, fiberglass, plexi-glass materials or combinations of these materials and functions. The contractor shall design, produce, and maintain training support devices that include VISMOD kits for COEFOR vehicles, mockups, scale models, terrain boards, field markers, exhibits, displays, sandwich boards, silhouettes, target silhouettes, and weapon simulations.

4.7.17 The contractor shall coordinate with account holders, Subject Matter Experts (SME), the TM, and the OSCOR to identify the most effective design for new devices; provide sign sketches; and ensure that comparable training items are not available from central sources IAW AR 35038, Chapter 2 and 5. The contractor is ultimately responsible for picking out the design pending Government acceptance.

4.7.18 The contractor shall read and interpret blueprints to design, develop, and draft drawings for locally produced and fabricated training devices, training aids, simulations and simulators including VISMOD kits for COEFOR…