Government Answers to Industry Questions UPS Part 2.pdf

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Attached to
Uninterrupted Power Supply (UPS) Maintenance Support Services
Solicitation number
W91151-24-Q-0030
Issued by

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This document contains the Government's answers to industry questions related to a solicitation for Uninterrupted Power Supply (UPS) Maintenance Support Services, Solicitation Number W91151-24-Q-0030.

The key details are:

  • The solicitation requires a 4-hour on-site emergency response time for UPS maintenance and repair services, which the industry has requested be extended to 8-12 hours.
  • The services required include initial preventive maintenance, essential services with 24/7 emergency response, semi-annual services, and annual preventive maintenance for UPS systems in 4 buildings.
  • The contractor must be factory-trained and able to service the specific UPS models in each building (Liebert, VERTIV, or EATON).
  • The contract includes provisions for battery replacement, connection refurbishment, and detailed reporting of deficiencies and corrective actions.
  • The contracting agency is the Department of the Army Materiel Command Mission and Installation Contracting Command at Fort Hood.

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Government Answers to Industry Questions 10 September 2024

Question 1: The solicitation mandates a 4-hour on-site emergency response time, which presents a logistical challenge given the specialized nature of UPS systems and potential availability/location of qualified personnel. We kindly request the government to consider an adjustment to the emergency response time. We propose a response window of 8 to 12 hours for emergency services. This extended timeframe would allow us to dispatch qualified technicians efficiently, without compromising service quality, response effectiveness, or the readiness of the UPS systems

Answer 1: No, we require a 4-hour on-site emergency response.

File details come from the government source that posted it. Updated .