Attachment 3 BCTE QASP.pdf

CUI

Controlled by: Army Controlled by: ACC-ORL CUI Category: General Procurement and Acquisition Distribution/Limited Dissemination Control:

FEDCON

POC: PAQA Branch QAS

Quality Assurance Surveillance Plan

For

Battle Command Training Equipment (BCTE)

W900KK-23-R-0009

29 October 2022

Marvin Hagan Angela S. Stacy Contracting Officer Contracting Officer’s Representative

ACC-ORLANDO PEO STRI/PM SE/PD CSS

TABLE OF CONTENTS

Subject Page Number

1. Overview

2. Description of Services

3. Roles and Responsibilities …

4. Contract Quality Requirements …

5. Government Surveillance …

6. Non-Conforming Performance …

7. Deduct Plan …

8. Data Analysis …

9. Acceptance of Services …

10. COR Status Report …

11. Service Contract Reporting (SCR) in the System for Award Management (SAM) …

12. Contractor Performance Assessment Reporting System (CPARS) …

13. Combating Trafficking In Persons …

14. COR/Quality Assurance Surveillance Files …

15. QASP Changes …

1. Overview.

1.0 Purpose. This Quality Assurance Surveillance Plan (QASP) is a Government developed and applied document used to make sure that systematic quality assurance methods are used in the administration of the Performance Work Statement (PWS) requirements included in this contract. The intent is to ensure that the Contractor performs in accordance with performance metrics set forth in the contract documents, that the Government receives the quality of services called for in the contract and that the Government only pays for the acceptable level of services received. The QASP is a “living document”. The Government may review and revise as circumstances warrant throughout the contract period. The Government shall coordinate changes with the contractor and provide copies of original revisions to the contractor. The contractor, and not the Government, is responsible for management and quality control actions to meet the terms of the contract. The role of the Government is quality assurance to ensure contract standards are achieved.

1.1. Intent. The intent of this QASP is to:

1) Ensure Contractor performance meets or exceeds contract terms, conditions and specifications

2) Hold the Contractor accountable for quality control

3) Encourage the Contractor to take appropriate steps to control and improve quality

4) Ensure all sections of FAR 46 are applied as required and applicable

Accordingly, the Government will perform surveillance on the contract in accordance with this QASP but reserves the right to monitor the contract in any manner necessary, at any time necessary, and at all places necessary to ensure that the services rendered conform to contract requirements. The Government also reserves the right to perform quality assurance at the Subcontractor level, and at the contractor's place of business. Sub-contract service providers shall be accountable to the Contractor who, in turn is responsible to the Government. Resolution of non-conforming services discovered at the Subcontractor level will be addressed with the prime Contractor. The Government will not exercise any supervisory controls over the contract service providers performing the services herein.

2. Description of Services.

2.1. Scope of Work. The Contractor shall provide personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, labor and other items necessary to perform PM, Risk Management Framework (RMF), engineering support services, logistics, procurement of COTS IT hardware and software, furniture, audiovisual and video teleconference equipment and installation services at various MTC locations in the Continental United States (CONUS) and Outside the Continental United States (OCONUS) as defined in this Performance Work Statement (PWS) and within individual task orders.

2.2. Type of Contract. This will be a Single Source Indefinite Delivery/Indefinite Quantity (IDIQ) Task/Delivery Order contract. Each Task/Delivery Order will identify the specific requirements and consist of Firm Fixed Price (FFP), Cost Plus Fixed Fee (CPFF), and Cost task orders.

3. Roles and Responsibilities. The following provides a synopsis for the roles and their respective authority during the performance of the contract:

3.1. Government.

3.1.1. Contracting Officer (KO). The KO is the only person authorized to direct changes in any of the requirements under this contract. In the event the Contractor effects any such change at the direction of any person other than the KO, the change will be considered to have been made without authority, and solely at the risk of the Contractor. No changes in, or deviation from the terms and conditions shall be affected, without a written modification to the contract, executed by the KO authorizing such changes.

3.1.2. Contracting Officer’s Representative (COR). The COR will monitor all technical and performance aspects of the contract and assist the (KO) in contract administration. The COR is authorized to perform the following functions:

• Assure that the Contractor performs the technical requirements of the contract

• Perform inspections necessary in connection with contract performance

• Maintain written and oral communications with the Contractor concerning technical and performance aspects of the contract

• Issue written interpretations of technical requirements, including Government drawings, designs, and specifications

• Monitor Contractor's performance and documents and notifies both the Contracting Officer and

Contractor of all deficiencies

• Coordinate availability of Government furnished property

• Provide site entry of Contractor

ACC doesn’t use other acronyms to refer to and describe a COR. Terms such as the “COTR, “Onsite COR”, “TM”, etc. will not be used. Some personnel may be assigned as Alternate CORs, but other than a statement to that effect and what actions the KO expects that ACOR to take in the absence of the primary COR, there is no difference between a COR an Alternate COR, or other government surveillance personnel assigned to conduct contract oversight. Throughout the remainder of this QASP, The term “COR’ will be used to refer to all government surveillance personnel assigned to monitor the contractor’s performance on this contract.

A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost, price, or delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

The KO shall use the DoD Joint Appointment Module (JAM) to electronically track COR nominations, appointments, terminations, and training certifications for each COR appointed to conduct oversight on this contract. The COR will upload their surveillance documents, such as COR Status Reports (CSR) COR trip reports, correspondence with the contractor, and other miscellaneous documents into the Surveillance and Performance Monitoring (SPM) module within the online contract file. JAM and SPM are available within the Procurement Integrated Enterprise Environment (PIEE) suite of tools at:

https://piee.eb.mil/.

https://piee.eb.mil/

3.1.2.1 Alternate Contracting Officer’s Representative (ACOR). The Alternate COR is an employee of the U.S. Government provided by the Requiring Activities (RA) and appointed by the Contracting Officer to provide additional surveillance personnel in monitoring and documenting the contractor’s performance. These alternate surveillance support personnel may serve as on-site representatives of the COR in performance of actual contract surveillance, if they meet all COR training and experience requirements and are appointed by the contracting officer as Alternate CORs (ACOR) in the JAM. This term will apply to other government surveillance personnel as defined in Army Regulation 70-13, paragraph 2-2 g.

3.1.3. Contract Administrator. The official Government representative delegated authority by the Contracting Officer to administer a contract. This individual is normally a member of the appropriate Contracting/Procurement career field and advises on all technical contractual matters.

3.1.4. Property Administrator. An authorized representative of the Contracting Officer appointed in accordance with agency procedures responsible for administering the contract requirements and obligations relating to Government property in possession of a Contractor.

3.2. Contractor.

3.2.1. Contract Manager. NA

3.2.2. Program Manager. The Contractor responsible for running the program. May supervise the program team and manages conflicts within different departments. Plans and sets program goals and milestones and develops risk management strategies. Defines resources and schedules for the implementation of the program. Clearly defines requirements and sets targets accordingly. Recognizes areas for internal improvement and develops plans for implementing the improvements.

3.2.3. Quality Manager. The Contractor responsible for promoting quality achievement and performance improvement throughout the organization. Develops, implements, communicates and maintains a quality plan to bring the Contractor’s Quality Systems and Policies into compliance with quality system requirements. Directs the activities of contractor quality personnel to measure key quality characteristics of services delivered and processes from inception to completion. Establishes the standards of service for customers expected by the Requiring Activity.

For quick access, the contact information for the performance of this QASP is provided:

Government Personnel:

Table 1; Key Positions for Contract Administration

Title Name Phone e-mail Contracting

Officer Marvin Hagen (407) 208-3349 marvin.j.hagan.civ@army.mil

COR/ACOR Angela Stacy/Bruce Vanremortel

407-208-5910/ 407-455-2651

Angela.s.stacy.civ@army.mil/ bruce.j.vanremortel.civ@army.mil

Contract Administrator

Keith Adams (407) 208-3218 Keith.l.adams3.civ@army.mil

Property Administrator

TBD

Contractor Personnel:

Title Name Phone e-mail Contract Manager TBD Project Manager TBD Quality Manager TBD

4. Contract Quality Requirements.

4.1. Contractor’s Quality Control Plan/Program (QCP). The Government will evaluate the adequacy of the Contractor’s Quality Control Plan (QCP) performance under this contract in accordance with this

QASP.

The Contractor’s quality control program is the means by which he assures himself that all work complies with the requirement of the contract PWS. It is essential that Government Surveillance Personnel understand that Quality Control (QC) is the responsibility of the contractor, and not the government.

As such, the government will focus their efforts on validating if the contractor is maintaining an adequate quality control inspection system that ensures the contractor maintains evidence that services provided conform to contract quality requirements. The Contractor shall provide inspection data to the Government on request for validation.

The Contractor’s QCP shall include a process that can identify, prevent, and ensure non-recurrence of defective services.

4.2. Government Quality Assurance. This QASP describes what the Government will do to ensure that the Contractor has performed in accordance with the performance standards within the PWS.

This QASP describes:

• How the performance standards will be applied:

mailto:marvin.j.hagan.civ@army.mil mailto:Angela.s.stacy.civ@army.mil/ mailto:Keith.l.adams3.civ@army.mil o The Performance Standard for each requirement in the PWS will be applied as prescribed in the PWS. Ensure that each Performance requirement within the PWS includes a Measurable performance standard in terms of quality, timeliness, or quantity.

o Ensure the method of assessing contractor performance against performance standards is included in this QASP o Ensure each Performance Requirement includes an acceptable quality limit (AQL). AQL is the worst tolerable performance that is still considered acceptable. (Surveillance Checklist, attachment 4)

• Which performance elements will be surveilled (Surveillance Checklist, attachment 4) o All performance activities will be surveilled through-out the Period of Performance, using a risk based approach. The selected items will be populated on the Monthly Checklist and placed on the Surveillance Schedule for each period surveilled.

• When the surveillance will be scheduled (Surveillance Schedule, attachment 3) o Selected items for each month will be placed on the Surveillance Checklist and scheduled surveillance on the Monthly Schedule. Surveillance may be scheduled on a daily, weekly or monthly frequency. However, each contractor requirement must be audited for compliance prior to invoice payment being made.

• The Acceptable Quality Limit (AQL) o The AQL will be determined by the Requiring Activity, i.e., the COR and reference attachment

1 and 4, QASP Surveillance Item Requirements for each Performance requirement.

• The nature of Government contract quality assurance actions that include the number of observations made and the number and type of defects (defect rate) o Personnel conducting contractor performance surveillance will use attachment 4, Surveillance

Checklist, or equivalent to answer the Performance question asked, and provide comments in the area provided on the checklist. These comments and metrics from the Checklist will be included on each CSR submitted during the Period of Performance.

5. Government Surveillance.

5.1. Methods of Surveillance. The following Methods of Surveillance may be utilized in monitoring the Contractors’ performance:

NOTE: The performance items selected for surveillance in this QASP as a minimum should contain those listed in the Performance Requirements Summary (PRS). The PRS is a stand-alone document that illustrates to the contractor the few, most salient items the government wishes the contractor to be aware

of. The PRS is contained in the contract Performance Work Statement (PWS). See Attachment 1 for PRS items.

a. 100% Inspection will be reserved for the highest risk areas where consequence of failure may affect life or limb, or there is likelihood of mission failure

b. Random Sampling Will be used when a service is performed on a frequent basis and a statistically valid sample can be selected for audit. This is most appropriate method for frequently recurring tasks

c. Periodic Inspection Will be used when planned sampling of a service is at a specific predetermined date and time. This is most appropriate for tasks that occur infrequently, yet on a scheduled basis

d. Customer Feedback. Not a valid method of surveillance, but a good indicator of areas where surveillance should be conducted or intensified.

e. The Customer Complaint Record, Attachment 2, will be placed at convenient locations for the end user of these services, and made available to document/record all complaints. The COR will collect the Customer Complaints each surveillance cycle and investigate for validity ASAP.

f. The following procedures will be followed when a complaint is received.

1. The COR/ACOR will investigate to determine the validity of the complaint

2. If the complaint is determined to be invalid, the COR will inform the person who submitted the complaint of the reason(s) as soon as practical

3. For validated complaints that are true contractual non-conformances, the procedures in paragraph 6 below will be applied

4. A Customer Complaint Log will be used to document each validated customer complaint and attached to the COR Monthly Surveillance Report in the SPM module

5.1.1 Surveillance Procedure:

Surveillance of Contractor performance is the method used by the Government to determine whether the Contractor is effectively and efficiently complying with all terms and conditions of the contract. In addition to statistical analysis, the functional expertise of the Contracting Officer Representative (COR) plays a critical role in adequately evaluating Contractor performance. The following surveillance methods shall be used:

a. Analysis of Contractor Contract Data Requirements Lists (CDRL), reports and Integrated Product Team (IPT) Products.

b. Random Data Validation: The COR or Technical Representative will randomly validate performance standards data captured in the Contractor’s quarterly reports, CDRLs and IPT products.

c. Surveys: Customer Surveys will be used to capture performance data information for some of the Performance Standards identified in the QASP;

The Performance Requirements Summary (PRS) Table below provides the following information.

Required Service. Lists the contract requirements which are considered necessary for acceptable contract performance. The absence of any contract requirement from this table does not relieve the Contractor of compliance with all of the contract requirements.

Standards. Brief description of the standards for the respective “Required Service”.

Acceptable Level of Performance (ALP). Sets forth the maximum allowable deviation from perfect performance for each listed service. Allowable Level of Performance that may occur before the

Contractor will receive less than 100% of the maximum payment for the listed service.

Method of Surveillance. Sets forth the primary surveillance methods that the Government will use to evaluate the Contractor’s performance in meeting the contract requirements. Definition of the lot used as the basis for surveillance or for payment computation purposes is also included in this column.

Required Service

Standards

ALP

Frequency Measured

Method of Surveillance

Procurement of COTS Products

The timeliness of procurement of COTS Products - All required service is performed IAW the approved schedule.

5% Quarterly Contractor furnished CDRLs/reports/IPT Products and feedback from BCTE COTS Products deployment sites

Deployment of COTS Products

The timeliness of deployment of COTS Products - All required service is performed IAW the approved schedule.

5% Quarterly Contractor furnished CDRLs/reports/IPT Products and feedback from BCTE COTS Products deployment sites

Management Responsiveness and CM

Contractor promotes strong working relationships and communication with Government personnel and fielded sites. Contractor efficiently manages COTS Products procurement, deployment, and CM.

5% Monthly Contractor furnished CDRLs/reports/IPT Products and feedback from BCTE COTS Products deployment sites

Reports Timeliness and quality of CDRLs/reports/IPT Products.

Reports submitted must be accurate and comprehensive.

5% Monthly Contractor furnished CDRLs/reports/IPT Products

5.1.2 Surveillance Procedure:

a. The COR will conduct quarterly performance reviews and evaluations with the Contractor. Performance standards relating to provision of BCTE Contract support will be evaluated on a key task basis. Contractor performance against the Standards as identified in the table above will be determined during the quarterly evaluation.

Reviews and evaluations will form the basis for determining compliance with performance objectives, measures and standards.

b. Quarterly reports will be provided to the COR by the Technical Representative documenting the contractor performance for the rated period. These reports will provide documentation describing how the contractor met the required standards, exceeded performance standards, as well as documented deficiencies, and standard performance objective deficiencies. As a minimum, these Contractor Performance Reports will include a detailed description of the performance, source of information, and reference the applicable QASP performance standard or contract requirement applies. The Technical Representative will document exceptional performance or deficiencies using the attached Contractor Performance Report (see appendix A).

c. The Government will generate a consolidated performance report based on the individual Technical Representative reports. This report will identify the level to which the performance standard for critical objectives were achieved based on a cumulative total of all activity for the period of performance. The Government will use the performance reports to determine the Contractor performance of the rated period and if needed as a basis for any adverse contractual actions.

5.2. Surveillance Schedule. (Required) A Surveillance Schedule (Attachment 3) will be created each month. Locally generated equivalent is acceptable. The schedule is “FOR OFFICIAL USE ONLY” and is not releasable to anyone other than authorized Government personnel. Each Month’s Surveillance Schedule will be completed at the beginning of each month during the Period of Performance (PoP) to schedule the upcoming month surveillance activity. Completed surveillance schedules will be filed in the online SPM module located within (https://piee.eb.mil) file for this contract, either as an attachment to COR Status Report (CSR) or uploaded separately in the Miscellaneous Documents Section.

5.3. Surveillance Checklists. (Required) A Surveillance Checklist (Attachment 4) will be created each month. Locally generated equivalent is acceptable. The Checklist is “FOR OFFICIAL USE ONLY” and is not releasable to anyone other than authorized Government personnel. Each Month’s Surveillance Checklist will be completed with the Surveillance Schedule. Completed Surveillance Checklist will be filed in the online SPM module located within (https://piee.eb.mil) file for this contract, either as an attachment to COR Status Report (CSR) or uploaded separately in the Miscellaneous Documents Section.

Note: Surveillance Schedules and Checklists are considered COR documentation and must be uploaded in the SPM module. Smartforms are available for use at the individual record level under “Add Smart

Form”

5.4. Surveillance Documentation. Each months’ Completed Surveillance Documentation, to include the COR Status Report must be filed in the online SPM module located within (https://piee.eb.mil) file for this contract. The COR Status Report (Smart Form) must be utilized, supporting documentation can be uploaded as an attachment.

Documentation used and referenced to perform surveillance will consist of technical reports, contractor plans and procedures, schedules, customer feedback and contract data requirements. During the course of the contract, the COR retains a copy of all inspection schedules and surveillance activity logs. At the end of the surveillance period, the COR will forward these records to the Contracting Officer for inclusion into the contract file.

a. Recording Observations. The Government will use the Contractor Performance Report to record information on scheduled observations, to denote outstanding performance and defects https://piee.eb.mil/ in performance. Each observation is provided to the COR and recorded by date/time received at which time the document becomes a formal record for reference. The contractor is told each time that a defect is found.

b. Documenting Unacceptable Performance.

1) The COR with the Technical Representative attempts to resolve the problem with the contractor. If the corrective action does not result in satisfactory performance the original report identifying the discrepancy and the attempted solution, along with an evaluation of results, will be provided to the Contracting Officer for posting in the contract file.

2) Based on the severity of the discrepancy and the success of the solution, the COR will notify the Contracting Officer. The contractor shall complete a response to the unacceptable evaluation if requested by the Contracting Officer or by its own choice.

c. Taking Action.

1) The COR may evaluate the contractor's performance and document any non- compliance, but only the Contracting Officer may take action against the contractor for an unacceptable rating.

2) When the contractor's performance is unacceptable and a formal action is indicated, the COR and the Site Manager will recommend appropriate corrective measures for the specific circumstances and forward the recommendation to the Contracting Officer for possible action.

d. Potential Actions. (Per FAR 52.246-3 -- Inspection of Supplies – Cost Reimbursement and

FAR 52.246-5 – Inspection of Services – Cost Reimbursement)

1) If any of the services performed do not conform to contract requirements the Government:

a. May require the Contractor to perform the services again in conformity with contract requirements, for no additional fee.

b. Can, when the defects in services cannot be corrected by reperformance:

(1) Require the Contractor to take necessary action to ensure that future performance conforms to contract requirements; and

(2) Reduce any fee payable under the contract to reflect the reduced value of the services performed.

2) If the Contractor fails to promptly perform the services again or take the action necessary to ensure future performance in conformity with contract requirements the Government may:

a. By contract or otherwise, perform the services and reduce any fee payable by an amount that is equitable under the circumstances; or

b. Terminate the contract for default.

6. Non-Conforming Performance. A Non-conformance occurs when the Contractor fails to meet the terms, conditions and/or specifications of the Contract/Task Order. All instances of non-conformance must be documented by the COR. The COR will provide the details of the non-conformance using the Nonconformance Report (NCR), Attachment 5 to the KO, who will notify the Contractor of each nonconformance occurrence, unless the KO has authorized the COR to submit directly to the contractor and copy the KO. Resolution of any non-conformance discovered at the Subcontractor level will be addressed with the prime Contractor.

Non-conformances are classified as either: Level I (Minor); Level II (Major); or Level III (Critical).

6.1. Level I (Minor). Level I non-conformance is not likely to materially reduce the usability of services for their intended purpose or is a departure from established standards having little bearing on completing the contract requirement. Minor non-conformances can usually be corrected on the spot and can be issued to the Contractor through either a verbal or written Contractor Nonconformance Report (NCR). However, the Government is required to document verbal Level I NCRs. The COR may issue verbal Level I NCRs directly to the appropriate level of Contractor management. The COR will notify the KO as soon as practical when a verbal Level I NCR is issued and document them in their Monthly Reports. If the non-conformance cannot be corrected on the spot, the Contractor shall be given a suspense date to correct the deficiency. The KO will issue, and sign written Level I NCRs, Attachment 5.

6.2. Level II (Major). Level II non-conformance is likely to result in failure of the services to meet contract requirements. Also, repeated discrepancies, many documented Level I NCRs and trends indicating failure of the Contractor’s quality control program can be classified as Level II NCRs. The KO issues all Level II NCRs in writing, Attachment 5. The COR will notify the KO as soon as practical when a major non-conformance is identified.

6.3. Level III (Critical). Level III non-conformances result in hazardous or unsafe conditions due to the way the services are performed; prevent or impact a vital agency mission because of performance; or are for repeated or uncorrected Level II NCRs. The Contracting Office Director or Deputy Director issues written Level III NCRs. The COR is responsible for notifying the KO immediately upon discovery of a critical non-conformance.

6.4. Documenting NCRs. The COR will provide the details of the non-conformance using the NCR, Attachment 5. If the Requiring activity prefers to issue a locally developed NCR, documentation must include as a minimum: the Contract or Task Order number; reference to the specific contract requirement; the specific discrepancy to the requirement; where it was discovered; the date and time it was discovered; Contractor representative who was notified; and the suspense date for Contractor response/corrective action.

6.5. Tracking and Resolving NCRs. All NCRs, verbal and written, regardless of issuer will be included in the COR’s Monthly Report. The COR and KO shall track NCRs to ensure the Contractor identifies and takes appropriate corrective action to the root cause and the specific non-conformance is corrected within the required timeline. The KO will make a final written determination of the Government’s remedies if the non-conformance is not corrected by the Contractor after receiving notice and a reasonable opportunity to correct the work.

7. Deduct Plan. This acquisition does not include a Deduct Plan.

8. Data Analysis. Data Analysis will be performed to identify trends in cost, schedule and/or performance risks. The results of Data Analysis will be documented in COR Status Report and may be used to adjust surveillance schedules and/or checklist items to increase or decrease surveillance, based on performance trends. Negative trends noted using Government data/observations could result in issuing the Contractor Nonconformance Report. Trends noted using Contractor data will not result in a NCR unless the Contractor has not addressed the negative trend. QASP changes based on Data Analysis will be coordinated with the Contracting Officer for approval.

9. Acceptance of Services. When all services have been deemed acceptable and there is documented, objective, quality evidence to support acceptable performance, the COR will accept the services provided and authorize payment to the Contractor. Acceptance and payment will be made by approving the Contractor’s Receiving Reports in Wide Area Workflow at https://piee.eb.mil/ as a WAWF Inspector, and/or Acceptor.

10. COR Status Report. COR Status Reports (CSR) will be submitted monthly to the Contracting Officer via the SPM module. CSRs must be uploaded into the SPM module using the “Smart Form”. CSRs will be due NLT the 10th day of the month following the month of surveillance. CSRs will provide a synopsis of the Contractors performance for the inclusive dates of the report. The synopsis must contain a summary of surveillances performed, Customer Feedback if any, NCRs if any, an analysis of the Contractors performance, recommended adjustments to surveillance schedules, and any other pertinent contract information IAW FAR 46.104, and the COR Appointment Letter. Completed Surveillance Checklists and NCRs, if any, will be included as attachments to COR Status Reports. See para 5.4.

11. Service Contract Reporting (SCR) in the System for Award Management (SAM).

https://www.sam.gov. Reporting Labor Hours. Service contractor reporting of information is required in the System for Award Management (SAM) when a contract or order- 1) Has a total estimated value, including options, that exceeds $3 million; and 2) Is for services in the following service acquisition portfolio groups (see PGI 204.1703 for a list of applicable product and service codes):

(1) Logistics management services.

(2) Equipment-related services.

(3) Knowledge-based services.

(4) Electronics and communications

The system allows industry to report all manpower data into a single Federal-wide portal. For Contractors who meet the SCR reporting thresholds (more than $3 million), your entity must be registered in SAM.

https://www.sam.gov/

SCR requires contractors to enter the following information for their contract or order:

(1) The total dollar amount invoiced for services performed during the preceding Government fiscal year under the contract or order.

(2) The number of Contractor direct labor hours, to include first-tier subcontractor direct labor hours, as applicable, expended on the services performed under the contract or order during the previous Government fiscal year.

Contractor reporting is required annually, by October 31, on the services performed under the contract or order, including any first-tier subcontracts, during the preceding Government fiscal year (October 1-September 30). For indefinite delivery contracts, basic ordering agreements, and blanket purchase agreements, 1) Reporting is required for each order issued under the contract or agreement that meets the requirements of PGI 204.1703 and, 2) Service contract reporting is not required for the basic contract or agreement. Contracting officers shall ensure that the requirement to report contractor manpower is included in all contracts, task/delivery orders and modifications.

12. Contractor Performance Assessment Reporting System (CPARS). Documented surveillance data (COR Status Reports, Completed Surveillance Checklists, Customer Feedback and CDRs, if any) will be used to support CPARS ratings. CPARS will be completed in accordance with AFARS, Subpart 5142.15 – Contractor Performance Information.

13. Combating Trafficking In Persons (CTIP). In accordance with PGI 222.17 and FAR 52.222-50, the KO will be notified immediately of any information from any source that alleges a Contractor employee, subcontractor and/or subcontractor employee has engaged in conduct that violates the United States Government “zero” tolerance policy regarding trafficking in persons.

14. COR/Quality Assurance Surveillance Files. The official COR/Quality Assurance Surveillance Files will be maintained in the on-line JAM and SPM module IAW DoDI 5000.72, and DFARS PGI 201.602-2.

15. QASP Changes. This QASP is a living document and, as such, may be changed as needed based on Data Analysis (trends), contract modifications by the KO, etc. The COR will send any recommended changes to the Contracting Officer for approval and the Contracting Officer must approve all changes.

Angela Stacy Marvin Hagan APM BCTE/COR Contracting Officer PEO STRI/PM SE/PD CSS Army Contracting Command-Orlando

DOCUMENT REVISION HISTORY

This QASP is a living document and, as such, may be changed as needed based on Data Analysis (trends), contract modifications, etc. The COR will send any recommended changes to the Contracting Officer for approval and the Contracting Officer must approve all changes.

Version

Effective Date Originator Summary of Changes

1.0 31SEP2022 Angela Stacy Initial

Attachments:

1. Performance Requirements Summary (PRS) - DA Form 5473

2. Customer Complaint Record – DA Form 5477

3. Surveillance Schedule – DA Form 5475

4. Surveillance Checklist

5. Nonconformance Report (NCR) – DA Form 5479

Attachment 1

Contract/Task Order Performance Requirements Summary

(PRS)

DA 5473 PRS .pdf

Required Services Performance Standard Acceptab le Quality

Level

(AQL)

Method of Surveillance

Procurement of COTS Products

The timeliness of procurement of COTS Products - All required service is performed IAW the approved schedule.

95% Contractor furnished CDRLs/reports/IPT Products and feedback from BCTE COTS Products deployment sites

Deployment of COTS Products

The timeliness of deployment of COTS Products - All required service is performed IAW the approved schedule.

95% Contractor furnished CDRLs/reports/IPT Products and feedback from BCTE COTS Products deployment sites

COTS Products Delivery

On time delivery and installation of DoD UC APL COTS Products IAW the established delivery schedule.

95%

Direct Observations, Contractor furnished CDRLs/Reports and feedback from MTC sites

Management Responsiveness and CM

Contractor promotes strong working relationships and communication with Government personnel and fielded sites. Contractor efficiently manages COTS Products procurement, deployment, and CM.

95% Contractor furnished CDRLs/reports/IPT Products and feedback from BCTE COTS Products deployment sites

Reports Timeliness and quality of CDRLs/reports/IPT Products.

Reports submitted must be accurate and comprehensive.

95% Contractor furnished CDRLs/reports/IPT Products

Military Construction, Army Support

Execution of the Red Zone meeting, submission and acceptance of required data products and completion of the installation IAW the established delivery schedule.

95% Direct Observations, Contractor furnished Reports and Feedback from MTC sites

Legacy Site Refresh

Execution of the site survey, submission and acceptance of required data products and completion of the installation IAW the established delivery schedule.

95% Direct Observations, Contractor furnished Reports and Feedback from MTC sites.

JLCCTC Site Refresh

Execution of the site survey, submission and acceptance of required data products and completion of the installation IAW the established delivery schedule.

95% Direct Observations, Contractor furnished Reports and Feedback from MTC sites.

Attachment 2 Customer Complaint Record

ACC_ORL_Customer Compliant Record.pdf

Attachment 3 Surveillance Schedule

COR Surveillance Schedule1.doc

The COR will develop a Surveillance Schedule for conducting surveillance. The COR may use the SPM Smart Form or any KO approved schedule.

Attachment 4 Surveillance Checklist(s)

Surveillance Checklist.xlsx

COR SURVEILLANCE CHECKLIST Template

COR Inspection Checklist & Data Report (Fixed Firm Price Contract) Period Of Performance:

Contractor: From:

Contract Number: To:

Service Provided: BCTE Support Meeting

Contract Requirements? COR Name: Angela Stacy

Date: YES No Did the contractor manage the program to achieve technical, budget, and schedule objectives?

Comments:

Did the contractor manage and track schedule status, critical events and critical path tasks to eliminate or reduce schedule risks?

Did the contractor establish and maintain effective configuration management processes and procedures to control the BCTE software and hardware baselines, system configuration items and project artifacts?

Did the contractor establish and execute an employee training program which meets the DoD Anti-Terrorism and Operations Security training requirements?

Did the contractor execute the site survey, submit and gain acceptance of required data products and complete the installation IAW the established delivery schedule?

Comments summary, to include, positive trends, negative trends, concerns, customer comments, and any additional COR comments:

To populate the checklist, find in the PWS: "The Contractor Shall...”, Then, make that requirement a checklist item by converting the requirement to a question: “Did the contractor…" Each "Yes" can be graded as a 1, and each NO graded as a 0. Once the checklist is complete, the COR may generate a quantifiable performance rating using these numbers as metrics.

The COR will develop a Surveillance Checklist for conducting surveillance. The COR may use the SPM Smart Form or any KO approved checklist.

Attachment 5

Nonconformance Report (NCR)

Level I_ II_III NCR.pdf