PERFORMANCE WORK STATEMENT.docx

PERFORMANCE WORK

STATEMENT (PWS)

Headquarters (HQ), United States Military Entrance Processing Command (USMEPCOM) Medical Accession Services

VERSION: 3.0

Part 1

General Information

1.0 GENERAL: The contractor shall provide personal services being Fee Basis Providers (FBP) and Prescreen Support Provider who shall perform a review of the military service applicant medical histories, perform medical evaluations, and conduct reviews of medical test results and documents, with an end goal of determining whether an applicant for military service meets the medical standards established by Congress and the Military Services at one of the USMEPCOM geographically dispersed facilities.

1.1 USMEPCOM OVERVIEW: The Command HQ is located in Building 3400, at 2834 Green Bay Road, North Chicago, Illinois. The Command HQ is responsible for administration of HQ, the Eastern and Western Sectors, 12 battalions, and geographically dispersed field units, throughout the continental U.S., Alaska, Hawaii, and Puerto Rico. USMEPCOM field units may be either a Military Entrance Processing Station, (MEPS) Remote Processing Station, (RPS), the Centralized Provider Pool, or other type of unit performing USMEPCOM processing activities. For the purpose of this document, the term MEPS refers to all USMEPCOM field units, except where explicitly stated with differences delineated. Refer to Technical Exhibit A, MEPS Locations, Hours of Operation, Pool Requirements, and Minimum Requirements for USMEPCOM field unit locations throughout the Continental United States (CONUS), Alaska, Hawaii, and Puerto Rico for USMEPCOM locations supported by this contract. The full list of USMEPCOM locations is available on-line at: https://www.mepcom.army.mil/Units/.

1.1.1 USMEPCOM Mission: The mission of USMEPCOM is to qualify and process applicants for the regular and reserve components of the Armed Forces of the United States. Qualification activities include aptitude testing, medical evaluations, security background screening, administrative processing, enlisting, and shipping of applicants. USMEPCOM collects, processes, and provides applicant data to the Services (i.e., Army, Navy, Air Force, Marines, Coast Guard, and Space Force), Defense Manpower Data Center (DMDC), Defense Investigative Service (DIS), other Department of Defense (DoD) and Federal agencies, as authorized. Available on-line at https://www.mepcom.army.mil/About-Us/.

1.1.2 USMEPCOM Background: The Command administers over 250,000 medical evaluations annually to support the mission of the Armed Forces' Recruiting Services. Each MEPS employs one government physician known as the MEPS Chief Medical Officer (CMO). Several larger MEPS have assistant CMOs (ACMOs) which are also government physicians. MEPS can have Medical Officers (MOs) who are government Nurse Practitioners (NPs) and Physician Assistants (PAs). FBPs supplement these government providers (CMO/ACMOs/MOs) based on the daily workload of applicants and records reviews processed at each individual MEPS. CMOs, ACMOs, MOs and FBPs (profilers) use their professional training and judgment to apply medical qualification standards set forth by DOD policy in order to certify that, in their professional opinion, applicants either meet or fail to meet set medical standards. Prescreen Support personnel supplement the government providers and FBPs in review of the military service applicant medical histories.

The MEPS Commander will serve as the administrative authority, but all medical processing questions shall be directed to the CMO/ACMO/MO (respectively) or in their absence to Sector Medical Officers, then HQ USMEPCOM physician. Contract employees consult with the CMO/ACMOs/MOs (respectively) as needed, and with colleagues to develop knowledge and apply agency policies and practices to new matters. His/her work shall be reviewed by the designated Government personnel for technical adequacy and conformance with procedures and practices applicable to laws, rules and regulations, and Government evaluations shall be forwarded to the contractor on a regular basis to ensure contractor has sufficient feedback for proper supervision and control of the contract employee.

The authority for this contract is 10 United States Code (USC) 1089 and 10 USC 1091.

1.1.3 Mission Seasonality: Historically, the recruiting and accessions pipeline flows at varying speeds through the calendar year, and within months. This variability drives changes in USMEPCOM’s service ordering requirements which necessitates that USMEPCOM have access to both regularly ordered permanent services, and part-time/non-regular daily services.

1.2 DESCRIPTION OF SERVICES/INTRODUCTION: The contractor shall provide personal services with FBPs and Prescreen Support personnel. In Support of the FBPs and Prescreen Support personnel, the contractor shall provide non-personal services; administrative support, recruiting, advertising, training, and managerial, along with necessary equipment, tools, materials, supervision, and other items necessary to perform the tasks in Section 5 and delivering the required products and services in accordance with the standards defined in this Performance Work Statement (PWS), except for those items specified as government furnished property, equipment, information and services specified in Section 3. The contractor shall perform to the standards in this contract.

1.2.1 Contractor Provides Qualified FBPs: The contractor shall bear all responsibility to provide qualified, FBPs and Prescreen Support personnel to include, but not limited to, all aspects of advertising, recruiting, interviewing, hiring, verifying professional credentials and preparing FBP Candidate Packets, Prescreen Support Candidate Packets, training, and placement of FBPs at the MEPS locations ready to perform services in accordance with the period of performance dates under this contract. Performance of services shall be in accordance with this PWS, the established principles and ethics of the medical profession.

1.2.2 Entity Relationships: Throughout this document, the term ‘contractor’ means the entity awarded the contract who is accountable to the government for the performance of the contract, who is responsible for performance of the FBPs and Prescreen Support personnel, who work for the contractor to provide medical services. FBPs and Prescreen Support personnel provide the services on the contract and do not have a direct legal relationship with the government. FBPs and Prescreen Support personnel interact with the contractor and Technical – Point(s) of Contact (T-POC)s, Government – Technical Point(s) of Contact (G-TPOC), MEPS Personnel, and applicants. The contractor interacts with their personnel and the designated government personnel. The T-POCs are government employees at HQ USMEPCOM and MEPS who interact with the FBPs, reporting activities to the Contracting Officer Representative (COR). The COR evaluates and documents the contractor performance interacting with the Contracting Officer (KO) and the contractor.

1.2.3 Personal Services Contract: This is a personal services contract and is intended to create an employer-employee relationship between the Government and the individual FBPs and Prescreen Support personnel only to the extent necessary for providing the services for medical evaluations and inspection as required under this contract. The performance of these services by the individual FBPs and Prescreen Support personnel under a personal services contract are subject to day-to-day performance oversight and control by the MEPS Chief Medical Officer (CMO) or designated government representative comparable to that exercised over military and civil service providers engaged in comparable services.

The contract does not create an employer employee relationship between the Government and any corporation, partnership, business association or other party or legal entity with which the FBP or Prescreen Support personnel may be associated.

1.2.4 Malpractice:

1.2.4.1 Medical Malpractice for Personal Services. Title 10, Section 1089, USC, Defense of Certain Suits Arising out of Medical Malpractice, shall apply to personal injury lawsuits filed against FBPs and Prescreen Support personnel based on negligent or wrongful acts or omissions incident to performance within the scope of this contract. This personal services relationship is solely between the Government and FBPs and Prescreen Support personnel and does not include their employers, the prime contractor.

1.3 SCOPE: Fee Basis Providers shall provide medical services to evaluate applicants. Prescreen Support personnel shall supplement the government providers and FBPs in review of the applicant medical histories. The contractor shall provide management oversight and administrative support for all personnel providing contracted services, to include scheduling, non-medical administrative support, training and FBP Candidate and Prescreen Support personnel qualification support, meeting attendance, and performance reporting.

1.4 OBJECTIVES: The objectives of this contract are to have a contractor provide to USMEPCOM a variable number of services on a permanent and daily basis, dependent upon the location and applicant processing workload. To achieve the objective, the contractor shall provide physicians, nurse practitioners, and other personnel as ordered by the government.

1.5 GENERAL INFORMATION

1.5.1 Quality Control Plan (QCP): The contractor’s existing quality assurance system shall be utilized in accordance with FAR 12.208.

The Contractor’s Proposed QCP shall be submitted to the COR for review no later than 10 calendar days after date of award. (Deliverable 2) The Government will review and either notify the Contractor in writing of acceptance of the plan or return their comments to the Contractor within 10 calendar days of receipt. If the Government has provided comments, the Contractor shall then have 5 calendar days to submit a Final QCP. After receipt of the Final QCP, the Contractor may receive the Contracting Officer’s acceptance in writing. Any proposed changes to the accepted QCP are required to be resubmitted for acceptance by the Contracting Officer no later than 5 calendar days prior to the anticipated change and before implementation by the Contractor. The timeline noted above will apply for review and acceptance for proposed changes. At a minimum, the QCP must include and answer the following to be acceptable:

(a) A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the Contractor's Quality Control Team;

(b) How the Contractor will monitor work to ensure performance complies with all deliverables (etc. timelines, deadlines, and goals);

(c) How the Contractor will monitor work to ensure performance complies with all specifications and requirements of the contract, including the contract’s clauses;

(d) How the Contractor will monitor and ensure staff qualifications remain current and valid including Department of Defense (DoD) Contractor Personnel Office (DOCPER) processes/approvals throughout contract performance;

(e) How the Contractor will ensure all keys issued will remain controlled items (Paragraph 1.7 Key Control);

(f) How the Contractor will identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future; and

(g) How the Contractor will file and save all Quality Control related documents for the life of the contract plus 5 years.

(h) How the Contractor will ensure completion of the tasks specified in Section 5 of this PWS.

1.5.1.1 The Contractor shall inform the COR of issues or potential issues that might affect the performance within 24 clock hours of identifying those issues. Verbal reports shall be followed up by written reports within 3 working days of discovery. (Deliverable 3)

1.5.1.2 The contractor’s QCP shall include a FBP Qualification Checklist which includes all qualifications the contractor will review for a FBP Candidate that meet the requirements of UMR 40-2.

1.5.2 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the acceptable quality levels performance thresholds.

1.5.3 Recognized Holidays: The following provides information on recognized holidays for the purpose of the PWS. If submittal of any documentation (e.g., deliverables, submittals, etc.) deadlines fall on a holiday, the closest workday after the holiday will apply as the deadline for submittal.

1.5.3.1 U.S. Holidays: Work shall not be performed on U.S. federally recognized holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer. When a U.S. holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively.

Christmas Day December 25th

1.5.4 Operating Hours: The Government facility operating hours and the Contractor support hour requirements often coincide; however, they may differ. Please refer to the following.

1.5.4.1 Government Facility Operating Hours: The Government facility office hours are typically between 0600 and 1700 Monday through Friday and applicable weekend days, as stated in Technical Exhibit F, MEPS Operating Schedule.

1.5.4.1.1 Planned MEPS closures are: U.S. Holidays identified in paragraph 1.5.3.1, organizational days, and training days.

1.5.4.1.2 Unplanned MEPS closures are during local or national emergencies, administrative closings, or similar Government directed facility closings.

1.5.4.1.3 The government will provide the contractor a 30 calendar day notice to any change in the MEPS Operating Schedule that adds or removes processing days.

1.5.4.2 Contractor Support Hours: The Contractor FBPs and Prescreen Support personnel shall provide services between the Operating Hours start time and Operating Hours end time as ordered for each location Monday through Friday and weekend days as stated in Technical Exhibit F, MEPS Operating Schedule except when the facility is closed as stated in paragraphs 1.5.4.1.1. and 1.5.4.1.2. The Contractor shall maintain an adequate workforce at all times for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. Contractor Support Hours coincide with normal operating hours which are when MEPS personnel are in the facility.

1.5.4.3 Duty Time: FBP and Prescreen Support personnel Duty Time normally consists of intervals between 5 and 10 consecutive hours between the MEPS Hours of Operation Start and End Times. Permanent FBPs and permanent Prescreen Support personnel shall be prepared to work at least 7 duty hours each day they are assigned to provide services. Daily FBPs and daily Prescreen Support personnel shall be prepared to work the hours requested on a given day, which will be at least 5 duty hours each day they are assigned to provide services.

1.5.4.4 Personal Business: Contractor personnel shall not conduct personal or other professional business during operating hours. If the need arises to conduct personal or other professional business during the MEPS operating hours the MEPS Commander or their designee may authorize the FBP to sign out of duty and sign back into duty.

1.5.4.5 Invoicing: Contractor personnel are authorized to invoice only for actual time performed providing ordered contract services.

1.5.4.6 Contractor Scheduling Support Hours: The contractor, in execution of Task 2, shall assign providers to perform medical services required of Task 3. The contractor shall provide scheduling and assignment support via telephone during the hours of 5:00 AM until 6:00 PM Central Time, Monday through Friday, except for recognized holidays in paragraph 1.5.3.1.

1.5.4.7 Weekend Work Premium: Contractor FBPs and Prescreen Support personnel shall be paid a percentage premium on their current rate for weekend hours worked when weekend services are ordered by the government. The premium is intended to be paid in full to the contractor personnel providing the weekend services. The weekend work premium will be provided in the contractor proposal and established at contract award.

1.5.5 Training Days: Training days may affect access to military operated facilities. If scheduled work or access to facilities is required, coordination with occupants will be necessary or the work in affected facilities shall be rescheduled after the training day.

1.5.6 Place of Performance: The work to be performed under this contract will be performed at each of the MEPS, and HQ USMEPCOM (Technical Exhibit A, MEPS Information). Prescreen Support may be authorized to work at alternate locations or telework.

1.6 SECURITY REQUIREMENTS: The following is provided on security related matters.

1.6.1 Security Program: Reserved.

1.6.2 Personnel Security Clearance Requirements: Contractor personnel performing work under this contract must have a favorably adjudicated National Agency Check with Inquiries (NACI) in the Defense Information System for Security (DISS) at the time the services are performed, and must maintain the level of security required for the life of the contract. The Contractor shall ensure the employee complies with the DoD Security Agreement (DD Form 441), and the NISPOM rule at 32 Code of Federal Regulation (CFR) Part 117, effective 24 Feb 2021. The NISPOM is the National Industrial Security Program Operating Manual to which contractors must implement and comply.

The contractor is responsible for ensuring all personnel respond timely to requests and deadlines from applicable government agencies when completing the NACI process.

1.6.3 Installation Access: Access to U.S. installations, buildings and controlled areas is limited to personnel who meet security criteria and are authorized. Failure to submit required information/data and obtain required documentation or clearances will be grounds for denying access to U.S. installations, buildings and controlled areas. The Contractor shall ensure that any subcontractors used in performance of this contract complies with these requirements and that all employees, of both the Contractor and any subcontractor utilized by the Contractor, are made aware of and comply with these requirements.

The Contractor shall be aware of and comply with the requirements associated with Installation Access Control. The Government is not liable for any costs associated with performance delays due solely to a firm’s failure to comply with Installation Access Control System (IACS) processing requirements.

The Contractor shall return installation passes to the issuing IACS office when the contract is completed or when a Contractor employee no longer requires access.

All FBPs and Prescreen Support personnel shall follow the local Government MEPS procedures for FBPs checking in and out of the MEPS.

The FBPs and Prescreen Support personnel shall comply with the local installation requirements for access to military installations.

1.6.3.1 Individual Termination or Expiration of Employment: The COR has the discretion to forward or withhold initial application packets received from the contractor from further processing. Additional information of misconduct or malpractice will be reviewed, and the COR can determine whether the FBP should be released.

When FBPs are not complying with the terms of the contract, the COR will submit performance issues using USMEPCOM Form 40-2-4-E, Contract Provider Quality Management Form to the contractor. In turn the contractor shall provide a written response from the FBP and Contractor Program Manager to the COR within 5 business days (Deliverable 4); (2) The contractor shall terminate the FBP when the FBP is no longer qualified to work in a Medical Service Provider Pool, not later than three business days after the FBP is determined to be unqualified to be in the Medical Service Provider Pool.

1.6.3.2 Contract Termination or Cancellation: Reserved

1.6.3.3 Common Access Cards (CAC) and CAC Log: The Contractor shall provide the required security packet information with each candidate package to the COR (Deliverable 5) and a CAC Log, according to the standards in Part 5.

1.6.3.3.1. CAC Requirement: FBPs and Prescreen Support personnel shall obtain a CAC and shall comply with this requirement. Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014‐05. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

1.6.3.3.2. Personally Identifiable Information: The Contractor shall ensure safeguarding of Personally Identifiable Information (PII).

1.6.3.4 Facility Access: FBPs shall perform medical services on government owned or leased property and the FBP shall comply with this requirement. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204‐9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

All FBPs shall follow the local MEPS procedures for FBPs checking in and out of the MEPS or processing facility.

Weapons are not authorized in any MEPS facility.

1.6.3.5 Trusted Agent: For purposes of the Federal Acquisition Regulation (FAR) Clause 52.204-9, the USG will designate a Trusted Agent (TA) for this contract. The USG reserves the right to amend or supplement these provisions pursuant to the Changes clause in the contract.

1.6.4 Background Checks: The contractor shall ensure that FBPs comply with required background check requirements and timelines as established by the Electronic Questionnaires Processing System. Background checks will be based on fingerprints of FBPs obtained by a law enforcement officer or at any MEPS and inquiries will be made, based on the Standard Form 85 and Optional Form 306 completed by the FBP through the Federal Bureau of Investigation (FBI). Completed Standard Forms 85 and Optional Form 306 and two fingerprint cards will be submitted to Contractor’s Security Officer for processing.

1.6.4.1 Favorable and Unfavorable Background Check: Contractors that work with or teach youth under the age of 18 years are subject to U.S background checks. The Contractor employee may begin performance of the contract after receiving a favorable local background check. The Contractor agrees to replace the employee should results of the background check, if required, be unfavorable as determined by the USMEPCOM Personnel Security Manager. The Contractor’s replacement of the employee with the unfavorable background check shall be within 24 clock hours of discovery of the unfavorable determination. The Contractor shall also replace employees whose background check, during their tenure of employment, renders them with an unfavorable local or stateside background check, as determined by the USMEPCOM Personnel Security Manager. The Contractor shall forward a copy to the COR and the USMEPCOM Personnel Security Manager of each favorable background check no later than ten (10) calendar days of receipt by the Contractor, identifying such with the appropriate contract number (Deliverable 6). The Contractor shall forward a copy to the COR and the Requiring Activity Manager of each unfavorable background check no later than twenty-four (24) clock hours of receipt by the Contractor, identifying such with the appropriate contract number (Deliverable 6).

1.6.4.2 Local Nationals and Third Country Nationals: Reserved

1.6.5 Physical Security: The Contractor shall safeguard all Government equipment, information, and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured IAW the Army Physical Security Program (AR 190-13.)

1.6.6 Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. The Contractor shall immediately report suspicious activities to security personnel. Government issued access badges shall not be worn outside designated facilities where visible to the general public.

1.6.7. Controlled Unclassified Information (CUI). The tasks stated in Section 5 require the contractor to create, access, share, and store CUI. The contractor shall ensure all personnel are qualified to handle CUI. Contractor personnel shall protect CUI in accordance with USMEPCOM and Department of Defense policies and directives.

1.6.8. Protected Health Information (PHI). The tasks stated in Section 5 require the contractor to create, access, share, and store PHI. The contractor shall ensure all personnel are qualified to handle PHI. Contractor personnel shall protect PHI in accordance with USMEPCOM and Department of Defense policies and directives.

1.6.9. Privacy Act Information. This contract requires the development of a system of records in accordance with the Privacy Act of 1974. All documentation showing individual names or other personal information shall be controlled and protected under the provisions of the Privacy Act of 1974, Public Law 93-579, 5 United States Code (U.S.C.) Section 552a.

1.7 KEY CONTROL: The Contractor shall establish and implement methods of making sure all keys issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any incidents of lost or duplicate keys to the Contracting Officer. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from payment due to the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the payment due to the Contractor. The Contractor shall prohibit the use of Government issued keys by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Quality Control Plan.

1.8 POST AWARD CONFERENCE/PERIODIC PROGRESS MEETINGS: The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the Contracting Officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.8.1 The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Contract Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter. Meetings may start or end outside of regular duty hours.

1.8.2 The government will provide to the contractor at the Post Award Conference, the name, duty telephone number, and e-mail addresses of Contracting Officer’s Representative, (COR), Government, Technical Point (G-TPOC) of Contact, and for each MEPS, the MEPS Technical Point of Contact (M-TPOC). Information will be given to the contractor upon any changes of TPOCs.

1.8.3 The Government will provide to the Contractor, USMEPCOM after-hours contact numbers at the Post Award Conference, and within 5 calendar days of any change, for each MEPS Point of Contact, and HQ USMEPCOM Point of Contact.

1.8.4 The Government will provide to the Contractor an electronic copy of Technical Exhibit F, MEPS Operating Schedule at the Post Award Conference. The schedule includes projected weekend openings at the MEPS during the upcoming fiscal year.

1.8.5 The contractor shall provide, in writing, a contractor point of contact (name and telephone number) to the COR at the Post Award Conference, and No Later Than (NLT) twenty-four (24) clock hours after changes are made. (Deliverable 7)

1.8.6 Business Reviews: USMEPCOM will conduct virtual or in-person business reviews with the contractor, COR, and the contracting officer, no later than three months after contract award and quarterly thereafter. Agendas will be jointly determined. Location if not conducted virtually, will rotate between USMEPCOM and the contractor's location, at each party’s expense. The contractor shall attend a performance orientation meeting conducted at HQ USMEPCOM, 60 days into the phase-in period.

1.9 CONTRACTING OFFICER’S REPRESENTATIVE (COR): Refer to Part 2 of this PWS for the definition of a COR. As determined by the Contracting Officer, a COR will be appointed and identified by letter of designation, a copy of which will be provided to the Contractor by the Contracting Officer. The designation letter states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is not authorized to obligate the Government. If the work is not written in the contract, the COR is not authorized to request new work. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract, perform inspections necessary in connection with contract performance, maintain written and oral communications with the Contractor concerning technical aspects of the contract, issue written interpretations of technical requirements, including Government drawings, designs, specifications, monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies, coordinate availability of Government property, and coordinate site entry of Contractor personnel.

1.10 KEY PERSONNEL: The following personnel are considered key personnel provided by the contractor to the government to act as contractor points of contact: Contractor Contract Manager, and an Alternate Contract Manager. The contractor shall provide a contract manager who shall be responsible for the performance of the work. No later than the Post Award Conference date, the contractor shall provide to the COR, a signed letter on company letterhead, the name of the contract manager and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. (Deliverable 8). An updated Designated Contract Manager Letter shall be provided to the government no later than twenty-four clock hours after a change is made. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 0800 and 1600 Central Time, Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons. Qualifications for all key personnel are listed below:

1.10.1 Contract Manager and Alternate Contract Manager: Minimum required skills and experience for the Contract Manager and Alternate Contract Manager are: Shall have a minimum of seven years relevant experience developing, managing, staffing, and overseeing the geographically dispersed, delivery of personnel services related to the medical field similar to the same size (i.e., minimum dollar value greater than $1.5 million per year) and scope (i.e., related PWS tasks) to this requirement; and a demonstrated knowledge of medical operations to include completion of at least a Masters level degree from an accredited academic institution in Business Administration, Business Management, Health Administration, Science and Health Administration, Nursing or Medical Service Management.

1.11 IDENTIFICATION OF CONTRACTOR EMPLOYEES: All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties must identify themselves, to include proper marking of signature blocks in correspondence, to avoid creating an impression in the minds of members of the public that they are Government officials. The Contractor shall ensure that all documents or reports, produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.12 CONTRACTOR TRAVEL: At the request of the government, Fee Basis Providers on the weekly FBP Traveling Availability List shall travel to any of the MEPS listed in Technical Exhibit A, MEPS Information during the performance of this contract to provide services ordered under this PWS IAW para 5.2.13. The Contractor may be authorized travel expenses at rates no higher than the substantive provisions of the Joint Travel Regulation (JTR), IAW FAR Part 31.205-46, and the limitation of funds specified in this contract. All travel requires Government approval and authorization three (3) calendar days prior to scheduled travel, unless waived by the government.

1.12.1 Frequency of Travel: All contractor travel conducted while performing Task 3 - Provide Medical Services to Qualify Applicants for Military Service is dependent on the Contractor developing and maintaining MEPS Provider Pools, and the availability of the providers in the pools.

FBP DPC-1s who require initial training when there is no contractor FBP DPC-4 or government CMO/ACMO/MO available at their "home" MEPS may travel to a MEPS designated by the COR at government expense.

Prescreen Support DP-1s who require initial training may travel at government expense to a designed training location to receive training from a contractor DP-T or government trainer.

1.12.2 Travel Planning: The Contractor is responsible for making all arrangements for travel, transportation, meals, lodging, incidentals and reimbursing their provider for expenses.

1.12.3 Reimbursement: The government upon receipt of invoices from the contractor will reimburse the contractor only actual costs incurred up to the limits set forth in the Joint Travel Regulation (JTR). The website for per diem rates is: http://www.defensetravel.DOD.mil/.

1.12.4 Invoicing: The contractor shall submit a travel invoice to the COR with the monthly invoice following the completed travel for reimbursement. The contractor shall collect receipts for airfare, lodging, rental car, and gasoline costs regardless of amount. Miscellaneous expenses of $75 or more require receipts. When requested, the contractor shall provide the COR, within 3 business days, all requested travel receipts related to a claim. Contractor shall maintain all travel receipts for 12 months after the travel is completed.

1.13 OTHER DIRECT COSTS: None

1.14 RESERVED

1.15 DATA RIGHTS: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials including, but not limited to FBP Candidate Packets supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

U.S. Government records, copies of original results and reports, verified original data, corrected data, and corrected supporting final reports are maintained by USMEPCOM and remain the property of the United States Government. These files/results, such as PQMP credentials paperwork, licenses, applications, resumes, letters of recommendation, certified true copies of diplomas, Basic Life Support (BLS), prime source verification, and licensure reports, must be surrendered to the COR upon contract expiration, completion, or termination.

All FBP Candidate and Prescreen Support Application packets submitted by the contractor in the fulfillment of duties under this contract shall become and remain the property of the Government.

1.16 NON-DISCLOSURE REQUIREMENTS: Performance under this contract may require the Contractor to access data and information proprietary to a Government agency, another Government Contractor, or of such nature that its dissemination or use other than as specified in this work statement would be adverse to the interests of the Government or others. The Contractor and contractor personnel, shall not divulge or release data or information developed, or obtained under performance of this PWS, except to authorized Government personnel or upon written approval of the Contracting Officer. The Contractor shall not use, disclose, or reproduce proprietary data, which bears a restrictive legend, other than as specified in this PWS.

1.17 NON-DISCLOSURE STATEMENTS: The Contractor shall provide signed non-disclosure agreements to the COR no later than ten (10) calendar days (Deliverable 9) prior to commencement of work under the contract. Disclosure of information by Contractor personnel may result in removal of Contractor personnel from performance under this contract. The Non-Disclosure Statement is provided in Technical Exhibit B.

1.18 PROTECTION OF GOVERNMENT AND CONTRACT INFORMATION: Per Public Use Notice of Limitations stated by Defense imagery Management operations Center and contained at www.dimoc.mil/resources/limitations/, the Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any hard copy or digital marketing tools to include its company website.

1.19 ORGANIZATIONAL CONFLICT OF INTEREST (OCI): Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCI as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan no later than ten (10) calendar days after discovery, to the Contracting Officer to avoid or mitigate any such OCI (Deliverable 10). The Contractor’s OCI Mitigation Plan will be determined to be acceptable solely at the discretion of the Contracting Officer. In the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.20 PHASE IN /PHASE OUT PERIOD: To minimize any decreases in productivity and to prevent possible negative impacts on services.

1.20.1 Phase In Period – Purpose: The contractor shall have key personnel available at the start of the one hundred twenty (120) calendar day phase in period to perform recruitment, hiring, credential processing, training and obtaining signed FBP contracts. The contractor shall become familiar with physical screening evaluation requirements in order to commence full performance of services on the contract start date. During phase in period, the contractor shall organize, plan, recruit personnel, train, mobilize, develop policies and procedures, and accomplish all administrative actions necessary to commence performance of the services at the start of the basic contract period. The contractor shall tour a MEPS medical section chosen by the G-TPOC for understanding USMEPCOM accession medical mission.

1.20.2 Phase Out Period – Purpose: The phase-out period will occur at the end of the period of performance.

1.21 SAFETY REQUIREMENTS:

1.21.1 Tobacco Free Medical Campus (TFMC): In accordance with Army Regulation 600-63, paragraph 7-3, 14 April 2015; Operations Order 15-48 (Army Medical Command (MEDCOM) Tobacco Free Living- USAMEDCOM), 8 May 2015; and any Operations Order, regulation or other instruction implementing, defining or otherwise addressing the Tobacco Free Medical Campus (TFMC) on any military installation or DoD-controlled location, Contractor personnel are prohibited from using any tobacco product on or within any TFMC while performing under this contract. TFMCs are established at each installation or DoD-controlled location and include:

1.21.1.1. Any property or non-residential building that is operated, maintained or assigned to support medical activities, including but not limited to, hospitals, medical laboratories, outpatient clinics (including medical, dental, and veterinary facilities), or aid stations operating for the primary purpose of delivering medical care and services for DOD eligible beneficiaries and /or meeting the mission of the Army Medical Command;

1.21.1.2. All other facilities in which medical activities or administration take place, to include HQ MEDCOM and Defense Health Headquarters;

1.21.1.3. All internal roadways, sidewalks and parking lots; and

1.21.1.4. All sidewalks, parking lots and grounds external but adjacent to the building or related to the migratory corridors surrounding the medical facility.

1.21.1.5 The Contractor shall obtain from the G-TPOC any orders, regulations, instructions or other documents implementing, defining or otherwise addressing the TFMC for any given installation or DoD controlled location where Contractor personnel may perform under this contract and shall instruct Contractor personnel on the TFMC limitations for installations or DoD controlled locations where they may perform under this contract.

1.21.2 Installation Safety And Fire Prevention Policies: The contractor shall ensure all personnel preforming services on this contract comply with all installation safety and fire prevention policies and regulations in effect at the assigned facility.

1.21.3 Smoking And Eating Areas: The Contractor and FBPs shall comply with all installation, MEPS, and Command policies and procedures, regarding safety, smoking and eating areas.

1.21.4 OSHA Compliance: The Contractor shall maintain safety and health standards compliant with requirements of the Occupational Safety and Health Administration (OSHA).

1.22 ENVIRONMENTAL COMPLIANCE: <Reserved>.

1.23 REQUIRED TRAINING: Technical Exhibit C, Training Requirements states the mandatory training for personnel performing services on this contract, to include the frequency and estimated time to complete. All personnel are required to complete mandatory training prior to providing medical services required of the contract. The FBP shall not start any online training prior to receiving a CAC. The following provides information on training requirements.

1.23.1 Anti-Terrorism (AT) Level I Training (On-Line): All Contractor employees, including subcontractor employees, requiring access Army Installations, facilities and controlled access areas shall shall complete AT Level I Training within 10 calendar days, after contract start date or 10 calendar days after employment of new personnel or effective date of incorporation of this requirement, whichever is applicable. The Contractor shall submit certificates of completion (Deliverable 11) for each affected Contractor employee and subcontractor employee to the COR or to the contracting officer, if a COR is not assigned, within 10 calendar days after completion of this training by all employees and subcontractor personnel and annually thereafter. AT Level I awareness training is Course Number US007, Name: Level 1 Antiterrorism Awareness Training, available at https://jkodirect.jten.mil. Contractor personnel shall complete refresher training AT Level 1 Training Certificates every twelve (12) months except AOR specific AT Level I Training which shall be completed as required by local AT policies.

If training cannot be conducted on the website, the Contractor shall coordinate with the COR who will contact the local AT Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the AT Officer. Verification of the training shall be provided to the COR within 10 calendar days after completion of the training (Deliverable 11).

1.23.2 OPSEC Training (On-Line): All Contractor employees, including subcontractors, shall complete Level I OPSEC training no later than 30 calendar days of employment under this contract. Verification of the training shall be provided to the COR no later than 10 calendar days after completion of the training (Deliverable 12). OPSEC Level I training is available at http://www.cdse.edu/catalog/elearning/GS130.html. Contractor personnel must complete refresher training every 12 months. Verification of the training shall be provided to the COR within 10 calendar days after completion of the training (Deliverable 12).

If training cannot be conducted on the website, the Contractor shall coordinate with the COR, who will contact the local OPSEC Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the OPSEC Officer. Verification of the training shall be provided to the COR within 10 calendar days after completion of the training (Deliverable 12.

1.23.3 iWATCH Training (On-Line): The Contractor and all associated subcontractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed no later than 10 calendar days after the contract is awarded and no later than 10 calendar days after new employees commence contract performance, with the results reported to the COR no later than 10 calendar days after the contract after completion of the training (Deliverable 13). Verification of the training shall be provided to the COR no later than 10 calendar days after completion of the training (Deliverable 13). Training slides can be found on the Army OneSource we site: http://www.myarmyonesource.com/familyprogramsandservices/iwatchprogram/default.aspx

Alternative: Army ATO Ready Reference (cdse.edu)

1.23.4 Information Assurance (IA) Training

1.23.4.1 DoD IA Cyber Awareness Challenge (On-Line): All Contractor employees, including subcontractors, requiring access to Government information systems shall complete the DoD IA Cyber Awareness Challenge no later than 10 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies, or 10 calendar days after employment of new personnel.