W81K04-20-R-0016 Amendment 0002 31 JAN 2020.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The purpose for this amendment is:

SEE SECTION SF 30 BLOCK 14 CONTINUATION PAGE - SUMMARY OF CHANGES

1. CONTRACT ID CODE PAGE OF PAGES

J 1 52

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 31-Jan-2020

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X W81K0420R0016

X 9B. DATED (SEE ITEM 11)

03-Jan-2020

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

31-Jan-2020

CODE

W40M USA HLTH CONTRACTING ACT

CTR FOR HEALTH CARE CONTR

2199 STORAGE ST BLDG 4197 STE 68

JBSA FT SAM HOUSTON TX 78234-5074

W81K04 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

W81K0420R0016

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 30 - BLOCK 14 CONTINUATION PAGE

The following have been added by full text:

SUMMARY OF CHANGES

The purpose for this amendment is:

A. Include the Irwin Army Community Hospital Pre-proposal/Site Visit Minutes B. Change the name from Amendment 0001 “Pre-Proposal Conference Question at Site Visit” dated 28

January 2020 to “Pre-Proposal Conference Question and Answers” dated 31 January 2020.

C. Change the name from Amendment 0001 “Pre-Proposal Conference Question & Answers 27 January

2020” to “Questions from Contractors” dated 31 January 2020.

D. Replace PWS “Revision 1” dated 22 January 2020 in its entirety with “Revision 2” dated 30 January 2020.

Changes are highlighted in red.

E. Replace Exhibit D “Revision 1” dated 28 January 2020 with “Revision 2” dated 29 JAN 2020.

F. Update Exhibit B formatting G. Replace Attachment 3 Price Matrix “Revision 1” dated 28 JAN 2020 with “Revision 2” dated 29 JAN 2020

Summary Tab formulas for CLINs 0010, 0011, 0012, 0013, 0014, 0015, 0016, 0017 and 0018. In addition, formula corrections for Average Max Qty on Tab 0003, Tab 0004, Tab 0005, Tab 0008, Tab 0010, Tab 0012 and Tab 0013.

SECTION SF 1449 - CONTINUATION SHEET

The following have been modified:

EXHIBIT B

EXHIBIT B

FORT RILEY MEDICAL ACTIVITY

DELIVERABLES

The contractor shall submit the following deliverables in accordance with the PWS requirements.

1. Phase In Deliverables.

a. Facilities Condition Report. The contractor shall submit a written report to the KO and COR not later than five calendar days after the inspection of government-furnished spaces detailing all existing damage within the government-furnished spaces, to include condition, components, and repair requirements, as a matter of record (Ref. PWS 3.2.1).

b. AT Level I Training Report. The contractor shall submit certificates of completion to the COR within 30 calendar days after completion of training for each affected CSP and subcontractor CSP (Ref. PWS 1.13.3.3.1).

c. iWATCH Training Report. The contractor shall submit a written report to the COR within 30 calendar days after contract award for each affected CSP and subcontractor CSP. The written report shall include iWatch training conducted, names of personnel in attendance, and date of training (Ref. PWS 1.13.3.3.2.).

d. Operations Security (OPSEC) Training. The contractor shall submit course certificates to the COR within five calendar days of completion for each affected CSP (Ref. PWS 1.13.3.6.).

e. DoD Cyber Awareness Training Report. The contractor shall submit course certificates to the COR within five calendar days of completion for each affected CSP (Ref PWS 1.13.3.4).

f. Hospital Housekeeping cleaning Procedures Manual. The contractor shall submit Hospital Housekeeping Procedures Manual to the KO and COR not later than 15 calendar days after contract award date (Ref. PWS 1.18).

g. Contractor-Furnished Supplies and Chemical Products for Pre-Approval. The contractor shall submit a written list of contractor-furnished supplies, to include chemical products and applicable SDS, to the COR not later than ten calendar days after contract award date. The contractor shall not use any supplies, cleaning products, or material prior to receiving written approval of the COR and Infection Prevention and Control Committee (IPaC) (Ref. PWS 4.2.1).

h. GFP Condition and Quantity. The contractor shall submit in writing of any disagreement regarding the material condition and quantity of GFP to the KO not later than ten calendar days of completion of inspection (Ref. PWS 3.1).

2. Daily Deliverables.

Facility Defect Reports: The contractor shall provide a daily written shift report no later than 4:00 pm to the COR identifying all needed maintenance repairs observed by housekeeping personnel. The report would include such facility defects as broken windows, faulty light fixtures, protruding nails, broken moldings, etc. Emergency facilities' defects (broken water pipes, gas leaks, etc.) shall be reported verbally to the COR or AOD as soon as possible after discovery to facilitate repairs and shall be reported in writing by the end of the work shift (Ref. PWS

5.4.1 and 5.4.2).

3. Monthly Deliverables.

a. Work Schedules. The contractor shall provide to the COR monthly work schedules at least 30 calendar days prior to month of accomplishment. Schedules for tasks to be performed by teams (floor stripping, carpet shampooing, etc.) shall be provided to the government 30 days prior to the month of accomplishment. Schedules shall include the date, building, room, time (to include completion time) and task. An example of a work schedule is as follows (Ref.

PWS 5.3).

Date Bldg. Room Time Task 10/13/2010 3600 1G21 0730 – 0800 Sweep, Mop, Dust

b. Quality Control Inspection Report. The contractor shall submit a monthly written report to the KO and COR not later than 5th calendar day of each month of contractor inspection results and actions in process to improve quality.

Subject reports shall identify the performance/cleaning level based on the inspection performed. They shall also include (1) the type of task (machine scrub, etc.) inspected, (2) the day and shift the task was accomplished, (3) the facility number (4) inspection date/time/result (5) name of the inspector, and (6) action taken if applicable (Ref.

PWS 1.19.4).

c. Person Hour Reports. The contractor shall submit a written man-hour report to the COR not later than the 5th calendar day of each month. The man-hour report shall include the total number of hours worked by direct labor employees during the previous month (Ref. PWS 1.10.3).

d. Training Reports. The contractor shall provide a monthly written report of training conducted to the COR no later than 5th calendar day of each month. The training report shall include dates of training conducted, names of CSP’s in attendance, and subjects of training . The contractor shall provide a copy of all lesson plans to the KO and/or COR at least 15 days prior to the scheduled training date (Ref. PWS 1.13.).

e. Personnel Roster. The contractor shall submit a monthly, written updated personnel/CSP roster to the COR not later than the 5th calendar day of each month (Ref. PWS 1.10.2).

f. RMW Report. The contractor shall submit a monthly, written report of cumulative weights to the COR within five calendar days following the last day of the month (Ref. PWS 5.14.4.1).

g. Monthly Linen Issue Summary Report: The contractor shall provide a monthly report to the COR of all issues to users/activities by-piece-by-day with daily totals and monthly grand totals no later than the 5th day of the month following the month of service. (Ref. PWS 5.15.3.1)

h. Linen Cart Weights: The contractor shall record the date and time, cart number, the cart tare weight as written on the cart, and the cart gross weight on the government-furnished form. The contractor shall provide a monthly linen report on a government furnished form to the COR listing by day the weights of soiled linen sent to the laundry and weights of clean linen received from the laundry. The contractor shall submit the report on the first work day of the month following the month of service. (Ref. PWS 5.15.5.1)

4. Annual Deliverables.

a. Supply Usage Report. The contractor shall submit a written supply usage report to the COR not later than the October 31 of each year. The report shall include an itemized listing of contractor- furnished supplies consumed and the cost of the supplies for the previous 12 months. (Ref. PWS 4.1.2).

b. AT Level I Training Report. The contractor shall submit certificates of completion to the COR within 30 calendar days after completion of annual training for each affected CSP and subcontractor CSP (Ref. PWS 1.13.3.3.1).

c. Operations Security (OPSEC) Training. The contractor shall submit course certificates to the COR within five calendar days of completion of annual training for each affected CSP (Ref. PWS 1.13.3.6).

d. DoD Cyber Awareness Training Report. The contractor shall submit course certificates to the COR within five calendar days of completion of annual training for each affected CSP (Ref. PWS 1.13.3.4.).

e. Cleaning Products. The contractor shall submit written list of chemical cleaning products and SDS to the COR no later than 30 days of contract anniversary date for annual review/approval (Ref. PWS 4.2.1).

f. Asbestos Awareness Training. The contractor shall submit documentation of completed annual training within 5 calendar days of CSPs annual training. (Ref. PWS 1.13.2)

g. Equipment Inventory: The contractor shall provide a copy of the annual inventory report to the COR not later than five calendar days after completion of the inventory. (Ref. PWS 3.1.1)

h. Privacy Act and Health Insurance Portability and Accountability Act (HIPAA) Privacy and Security Training.

The contractor shall submit course certificates to the COR within five calendar days of completion of annual training for each affected CSP. (Ref. PWS 1.13.3.5)

i. SHARP Training. The contractor shall ensure all CSPs receive SHARP training not later than 60 calendar days after CSPs begin performance under this contract. The contractor shall submit documentation of completion of training not later than completion of training for new hires (Ref. PWS 1.13.4.).

5. As Required Deliverables.

a. Lost, Damaged, or Destroyed Property. The contractor shall report verbally and by email all incidents of loss, damage, destruction, or theft of government furnished property immediately to the COR and KO and submit a full written report of investigation no later than five calendar days of occurrence to the COR and KO with the exception of government furnished keys and CACs. The contractor shall verbally and by e-mail report loss, damage, destruction, or theft of government furnished keys and CACs within one hour of discovery with a written report submitted to the KO and COR within 24 hours. If lost during hours when COR is not available, the oral report shall be given to the AOD, and followed up on the next business day with a written report to the COR (Ref. PWS 3.1.2).

b. Exposure Control Plan. The contractor shall provide the COR a printed copy of the contractor’s current Exposure Control Plan fully compliant with OSHA Blood borne Pathogen Standard (29 CFR 1910.1030) upon request (Ref. PWS 1.16.1).

c. Hospital Housekeeping Procedure Manual Updates. The contractor shall submit the updated/revised Housekeeping Procedures Manual to the COR not later than 15 calendar days for review/comments prior to implementation (Ref. PWS 1.18).

d. Cleaning Product Changes. The contractor shall submit written requests for changes to approved chemical cleaning products to the COR not later than 30 days prior to implementation. The written request shall include product literature, Safety Data Sheets (SDS), and may require samples for evaluation prior to approval (Ref. PWS 4.2.1).

e. Contractor Staff Accident and Injury Reports. The contractor shall submit a written copy of each contractor staff member accident and injury report to the COR within one working day of incident. The report shall be made on the contractor’s company form that complies with OSHA Accident Reporting Standards (PWS 1.16.4.1).

f. Quality Control Plan (QCP). The contractor shall submit the updated/ revised QCP to the KO and COR not later than seven calendar days for review/comments prior to implementation (Ref. PWS 1.19.3).

g. AT Level I Training Report. The contractor shall submit certificates of completion to the COR within 30 calendar days after completion of training for each new CSP and new subcontractor CSP (Ref. PWS 1.13.3.3.1.).

h. Operations Security (OPSEC) Training. The contractor shall submit course certificates to the COR within five calendar days of completion of training for each new CSP (Ref. PWS 1.13.3.6).

i. DoD Cyber Awareness Training Report. The contractor shall submit course certificates to the COR within five calendar days of completion of training for each new CSP (if training is applicable) (Ref. PWS 1.13.3.4).

j. Facilities Condition Report. The contractor shall submit the updated/revised facilities condition report to the KO and COR not later than seven calendar days detailing new damage within the government-furnished spaces, to include condition, components, and repair requirements, as a matter of record (Ref. PWS 3.2.1).

k. Service/Problem Call Log. Upon request, the contractor shall submit a copy of the Service/Problem Call Log to the COR or KO (Ref. PWS 5.13.1).

l. Employee Health Certificate. Upon request, the contractor shall submit copies of medical clearances and health certificates for each CSP to the COR or KO for government inspection (Ref. PWS 1.14.1.).

m. Sexual assault. The CSP’s with knowledge of an incident of sexual assault occurring on a Government facility, to include a Government leased facility to report the incident to the contractor who shall immediately (within 24 hours) report the incident in writing to the government’s COR. All incidents shall be reported whether they involve contractor personnel or Government personnel, or other individuals, when the incident occur on a Government facility or Government leased facility. (Ref. PWS 1.10.5.1)

n. Sexual harassment. The CSP’s with knowledge of an incident of sexual assault occurring on a Government facility, to include a Government leased facility to report the incident to the contractor who shall immediately (within 24 hours) report the incident in writing to the government’s COR. All incidents shall be reported whether they involve contractor personnel or Government personnel, or other individuals, when the incident occurs on a Government facility or Government leased facility. (Ref. PWS 1.10.5.2)

o. Asbestos Awareness Training. The contractor shall submit documentation of completed training within 30 calendar days of CSPs starting work or initial assignment to an asbestos-containing material (ACM) area and within 5 days of annual training. (Ref. PWS 1.13.2)

p. Asbestos Disturbance Reporting. In the event of ACM disturbance in the performance of hospital housekeeping services, the contractor shall telephonically notify the COR and KO not later than two hours and in writing not later than 24 hours of disturbance (Ref. PWS 1.16..5.1).

q. Automated Chemical Dispenser Testing Log: The contractor shall provide to the COR upon request the written log containing date of testing, results and corrective action for the automated chemical dispenser(s). (Ref. PWS 4.1.5)

r. Privacy Act and Health Insurance Portability and Accountability Act (HIPAA) Privacy and Security Training. The contractor shall submit course certificates to the COR within five calendar days of completion of training for each new CSP. (Ref PWS 1.13.3.5)

1. MRI Screening. All CSPs performing duties in the MRI suite are required to be screened by the MEDDAC Occupational Health Provider prior to performing duties in the MRI suite (Ref. PWS 5.9.2.2.).

2. MRI Safety Training. All MRI CSPs will receiving safety training by MRI personnel prior to assignment. The contractor shall submit documentation of completed training to the COR prior to the CSP performing duties in the MRI suite (Ref. PWS 5.9.2.2.).

3. SHARP Training. The contractor shall submit documentation of completion of training not later than 5 days after annual training and not later than 30 days after completion of training for new hires (Ref. PWS 1.13.4.).

EXHIBIT D

DETAIL OF BUILDING ROOMS/SF//TYPE SERVICE/DISTANCE

Under separate file.

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT (PWS)

IRWIN ARMY COMMUNITY HOSPITAL

FORT RILEY, KS

Revision 2 Dated 31 January 2020

SECTION 1

1. General. This performance work statement (PWS) is for healthcare housekeeping and related services at Irwin Army Community Hospital (IACH), Fort Riley, KS and multiple Medical Treatment Facility (MTFs) in the health service area (HSA) of IACH. As a performance based contract, the requirements are stated in terms of desired results with associated quality standards. Healthcare housekeeping services shall be performed in a manner that will maintain a satisfactory facility condition and present a clean, neat, and professional appearance.

1.1. Description of Services. The contractor shall furnish all personnel, training, labor, equipment, tools, supplies, management, administration, and services, except as may be expressly set forth as government furnished, and otherwise do all things necessary to perform and provide the work efforts described in the PWS.

1.2. Background. The mission of IACH is to provide quality healthcare to patients in a safe, clean, and aesthetically-pleasing MTF. Section 702 of the FY17 National Defense Authorization Act (NDAA) established the Defense Health Agency (DHA) as responsible for administration of the military MTFs starting on 1 October 2018.

The Department of Defense transferred this MTF to DHA on 25 October 2019. IACH is an Army 44 bed in-patient and outpatient care facility located in central Kansas. The healthcare activity provides dental surgery, general medicine, emergency medicine, general surgery, pediatrics, family practice, obstetrics/gynecology, orthopedic, outpatient drug and alcohol treatment, and psychiatric care services for its beneficiaries. Outlying clinics consist of Veterinary clinic, DENTAC Headquarters, three Dental Clinics, Automated Neuropsychological Assessment Metrics (ANAM), Custer Hill Health Clinic (CHHC), Caldwell Clinic (Public Health), Aviation Clinic, Farrelly Health Clinic (FHC), Flint Hills Medical Home (FHMH), & Post Exchange (PX) Pharmacy. These outlying clinics provide dental services, veterinary services, medical management of acute and chronic disorders, preventive services, counseling services, and acute minor injury treatment to clients on or around Fort Riley.

1.3. Objective. The contractor shall provide healthcare housekeeping services that prioritize infection control while optimizing cleaning practices in support of IACH’s mission of providing quality healthcare in safe, hygienic, and aesthetically-pleasing MTFs.

1.4. Scope. The contractor shall provide healthcare housekeeping services to IACH to include all MTFs within the HSA of Fort Riley, KS. Requirements for this effort are determined by square feet (SF) of designated spaces to be cleaned. The estimated SF quantity for IACH and the multiple MTFs in the HSA of IACH is 551,357 SF. There may be reduced or additional SF for newly constructed buildings and/or building expansions that will require services as they are completed or a reduction of SF for facilities closing as a result of consolidation of services.

1.4.1. There may be additional SF for newly constructed buildings or building expansions or renovations that will require services as they are completed.

1.5. Ordering Period. The ordering period is five years from date of contract award, unless the Option to Extend Services is exercised, allowing the ordering period to be extended by up to six additional months. Task Orders (TO) will be funded by annual appropriations and each TO will not exceed one year except when authorized by law.

1.6. Commercial Standards/Advisory Recommendations. The following commercial standards and advisory recommendations are applicable to this effort:

1.6.1. Association for the Healthcare Environment (AHE) Practice Guidance for Healthcare Environmental Cleaning.

1.6.2. International Sanitary Supply Association (ISSA) and Cleaning Industry Management Standard for Green Buildings (CIMS-GB). The contractor shall maintain ISSA CIMS-GB certification throughout the contract period.

1.6.3. Advisory recommendations of the Association of Perioperative Registered Nurses (AORN) Guidelines for Perioperative Practice.

1.6.4. Advisory recommendations of the Centers for Disease Control and Prevention (CDC) and The Healthcare Infection Control Practices Advisory Committee (HICPAC), "Guidelines for Environmental Infection Control in Health-Care Facilities”.

1.6.5. Clinical Nursing Skills and Techniques, 9th edition, Perry, Potter, Ostendorf.

1.6.6. American National Standards Institute/Association for the Advancement of Medical Instrumentation publication (ANSI/AAMI) ST65:2008, “Processing of reusable surgical textiles for use in health care facilities”.

1.7. Hours of Operations. As healthcare operations include a wide range of services from inpatient to outpatient care, the housekeeping program must accommodate differing work hours. Normal operating hours are 6:30 am – 5:00 pm local time, Monday through Friday, except where otherwise specified in this PWS. In some areas, due to the volume of personnel, type of operation, or other considerations, cleaning shall be accomplished at times other than during normal operating hours. See Exhibit D for details of building/room by square footage, type of services, and operational hours and shifts.

1.8. Holidays. The following is a list of legal federal holidays as referred to elsewhere in the contract and PWS:

New Year’s Day, January 1st Martin Luther King’s Birthday, 3rd Monday in January Presidents’ Day, 3rd Monday in February Memorial Day, last Monday in May Independence Day, July 4th Labor Day, 1st Monday in September Columbus Day, 2nd Monday in October Veteran’s Day, November 11th Thanksgiving Day, 4th Thursday in November Christmas, December 25th

1.8.1. The contractor shall provide healthcare housekeeping services on federal holidays as a regular working day in the Labor and Delivery (L&D), Emergency Room (ER), Dining Facility, Medical Surgical Ward, Inpatient Behavioral Health Ward, and Surgical Processing Department (SPD).

1.8.2. Military training holidays are not considered federal holidays. The contractor shall provide healthcare housekeeping services on military training holidays as a regular working day. The failure of the contractor to provide healthcare housekeeping services on military training holidays is considered a violation of the terms and conditions of this contract.

1.8.3. Any of the above federal holidays falling on a Saturday will be observed on the preceding Friday; holidays falling on a Sunday will be observed on the following Monday.

1.9. Key Personnel. The contractor shall provide sufficient management to ensure that this task is performed efficiently, accurately, on time, and in compliance with the requirements of this document. Specifically, the contractor shall designate a single manager to oversee this task and supervise staff assigned to this task. The contractor shall provide sufficient contract service providers (CSPs) experienced in the conduct of similar hospital operations. Key personnel consist of the executive housekeeper (EH) and assistant executive housekeeper (AEH).

1.9.1. Executive Housekeeper (EH). The contractor shall provide an executive housekeeper to serve solely at IACH and the MTFs in the HSA of IACH. The executive housekeeper shall serve as the onsite manager and represent the contractor in performing all duties to ensure compliance with the provisions of the contract.

1.9.1.1. Certification and Experience Requirements. The executive housekeeper shall meet or exceed the following:

Certified by the AHE as a Certified Healthcare Environmental Services Professional (CHESP) or the International Executive Housekeeper's Association (IEHA) as a Certified/Registered Environmental Services Executive (C/RESE). All certifications shall be maintained active and current throughout the term of the contract. The executive housekeeper shall possess a minimum of five years housekeeping experience with a minimum of two years of specific hospital housekeeping experience. Specific experience shall indicate that the executive housekeeper has directly managed and performed in an MTF of comparable size and services as IACH or the equivalent civilian MTF.

1.9.1.2. Absence from Duty. The contractor shall provide oral followed by written notification to the Contracting Officer’s Representative (COR) for any unscheduled absence of the executive housekeeper no later than two hours after commencement of the designated shift. For scheduled absences, the contractor shall notify the COR in writing at least seven calendar days before any scheduled absence. Extended absences; e.g., four or more consecutive weeks, or the ongoing use of substitute personnel at the MTF, shall constitute nonperformance.

1.9.2. Assistant Executive Housekeeper (AEH). The contractor shall provide an AEH. The AEH shall serve as the acting on-site manager in the absence of the executive housekeeper and shall represent the contractor in performing all duties to ensure compliance with all provisions contained in this PWS. The AEH shall be capable of temporarily assuming executive housekeeper duties during his or her absence.

1.9.2.1. Certification and Experience Requirements. The AEH shall possess at least one year of experience in healthcare housekeeping services within the last three years in an MTF of comparable size and services as IACH (not general housekeeping). He/she shall meet or exceed comparable industry certification (CHESP, C/RESE).

1.9.3. Replacement of Key Personnel. All proposed replacement of key personnel shall be submitted in writing to the Contracting Officer (KO) and the COR at least 15 calendar days prior to the proposed replacement. All proposed replacements shall meet the minimum qualifications of the person being replaced.

1.9.4. Availability of Key Personnel. The EH or AEH shall be available to meet with the COR on site during normal operating hours within one hour of notification. The contractor shall provide the KO and COR phone numbers for the EH and AEH during duty and non-duty hours (to include evenings, holidays, and weekends). After duty hours, the EH or AEH shall be available on site within two hours of notification.

1.10. Miscellaneous CSP Requirements. The contractor shall maintain satisfactory standards of CSP competency, conduct, appearance, and integrity and shall be responsible for taking such disciplinary action with respect to his CSPs as may be necessary. The contractor shall ensure that CSPs do not disturb papers on desks, open desk drawers or cabinets, or use government telephones, except as authorized.

1.10.1. The contractor shall ensure its CSPs are able to speak, read, and write in English in order to effectively communicate with government personnel.

1.10.2. Personnel Roster: The Contractor shall provide monthly, no later than the 5th calendar day of the month, (See Exhibit B, Deliverables, Paragraph 3.e) an updated employee/ personnel roster to the COR. New employees and any proposed new hires that have not been cleared (background checks and all immunizations) by the COR but listed on the personnel roster shall not be allowed to work in the MTF until approved by the COR.

1.10.2.1. Person Hour Reports. The contractor shall submit a written person-hour report to the COR not later than the 5th calendar day of each month. The person-hour report shall include the total number of hours worked by direct labor CSPs during the previous month. Direct labor is CSPs who are directly involved in the production of goods or services. Indirect labor is CSPs (such as supervisors, administrative support, quality control, etc.) who do not directly produce goods or services, but who make their production possible or more efficient (See Exhibit B, Deliverables, Paragraph 3.c).

1.10.3. The contractor shall utilize only female CSPs in the Labor and Delivery Unit, to include patient rooms with the exception of scheduled project/cycle work and floor maintenance services, which may be done by either male or female CSPs. The contractor shall ensure that CSPs check first with the charge nurse in the Labor and Delivery Unit, to ensure that it is permissible for them to enter the room of a patient.

1.10.4. Uniforms. The contractor shall comply with Fort Riley Medical Department Activity (MEDDAC) Memorandum 690-1, Standards of Dress and Appearance for Civilian Personnel; and, Fort Riley MEDDAC Commander’s Policy #32, Use and Wear of Hospital or Commercially Purchased Surgical Gowns, Tunics, Scrubs, and Personal Protective Equipment (PPE). All CSPs shall wear distinctive uniform clothing for ready identification.

Uniforms shall be neat, clean, and in good repair, and have a badge or monogram with the contractor's name on it.

CSPs shall wear contractor-provided approved uniforms at all time while performing housekeeping duties except when working in areas requiring government-furnished surgical garments. CSPs shall not wear artificial nails, tips, or extensions and must be in compliance with MTF Infection Prevention Control Standards and the Centers for Disease Control and Prevention’s (CDC) Guideline for Hand Hygiene in Health-Care Settings. Fingernails (no longer than ¼”) shall be clean and free of dirt.

1.10.5. Sexual Harassment/Assault Response and Prevention (SHARP). The contractor shall comply with OTSG/MEDCOM Policy Memo 19-019, Sexual Harassment/Assault Response and Prevention Program, 21 March 2019. The SHARP reporting requirements apply only to knowledge obtained by contractor personnel while performing services under this contract.

1.10.5.1. The contractor shall require all CSPs with knowledge of an incident of sexual assault occurring on a Government facility, to include a government leased facility, where the contractor is providing services under this contract, to report the incident to the contractor who shall immediately (within 24 hours of gaining knowledge of the incident) report the incident in writing to the government's COR. This reporting policy also applies to sexual assault incidents involving MEDCOM personnel that occur on the contractor’s owned or leased facility under this contract.

All incidents shall be reported whether they involve contractor personnel or government personnel, or other individuals, when the incidents occur on a government facility or a government leased facility. (See Exhibit B, Deliverables, Paragraph 5.m.)

1.10.5.2. The contractor shall require all CSPs with knowledge of an incident of sexual harassment occurring on a Government facility, to include a Government leased facility, where the contractor is providing services under this contract, to report the incident to the contractor who shall immediately (within 24 hours of gaining knowledge of the incident) report the incident in writing to the government's COR. This reporting policy also applies to sexual harassment incidents involving MEDCOM personnel that occur on the contractor’s owned or leased facility under this contract. All incidents shall be reported whether they involve contractor personnel or Government personnel, or other individuals, when the incidents occur on a Government facility or a Government leased facility. (See Exhibit B, Deliverables, Paragraph 5.n.).

1.11. Installation Access.

1.11.1. Access and General Protection/Security Policy and Procedures. All contractor and sub-contractor CSPs performing tasks on this PWS shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures which will be provided to the contractor by a government representative within five working days of contract award. The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, or IACH Provost Marshal Office. CSPs shall comply with all personal identity verification requirements as directed by the Department of Defense (DOD), Headquarters, and Department of the Army (HQDA) and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the government may require changes in contractor security matters or processes.

1.11.1.1. Gate Pass Requirements. Non DOD identification card holders are required to acquire a Fort Riley access pass, this will be request through the COR to the Fort Riley Visitors Control Center (VCC). This pass will be valid for a period not to exceed one calendar year and will be renewed annually as long as the CSP is in good standing.

Upon termination of employment the pass must be surrendered and returned to the COR. The COR is required to maintain an active spreadsheet with the VCC of personnel requiring access to include vendors in support of the contractor. The COR has the authority to revoke sponsorship due to termination or justification changes. The COR must be notified of the Loss of a gate pass or termination of a CSP within 24 hours.

1.11.2. Trusted Associated Sponsorship System (TASS).

1.11.2.1. The contractor shall comply with agency personal identity verification procedures that implement Homeland Security Presidential Directive-12 (HSPD-12), Office of Management and Budget (OMB) guidance M- 05-24, and Federal Information Processing Standards Publication (FIPS PUB) Number 201.

1.11.2.2. The contractor shall comply with agency personal identity verification procedures in all subcontracts when the subcontractor is required to have physical access to a federally controlled facility or access to a Federal information system.

1.11.2.3. The contractor shall ensure compliance with the provisions set forth below. For purposes of the Federal Acquisition Regulation (FAR) Clause 52.204-9, the government will designate a Trusted Agent (TA) for this contract. The government reserves the right to amend or supplement these provisions pursuant to the FAR 52.212- 4(c) clause in the contract.

1.11.2.4. The contractor is responsible for absences of CSPs due to expired identification and access documents.

Such absences shall not relieve the contractor of its obligation to perform the services required under this contract.

1.11.2.5. The government will sponsor the contract CSPs (EH and AEH only) for a Defense Enterprise Email Online (DEE) account. All CSP e-mail addresses will identify them as a contractor and use the format firstname.lastname.ctr@mail.mil. The DEE will be discontinued by the government when the CSPs no longer require access.

1.11.2.6. The government TA will send a notice through the TASS to the CSPs e-mail address provided in accordance with (IAW) the above requirement. The CSP’s user ID and password will be provided in the e-mail and will be require a change at first log-in. In the event the e-mail message is not received, the contractor may request the username and password from the TA and proceed to the website https://www.dmdc.osd.mil/tass to complete the process.

1.11.2.7. The CSP shall log into the TASS and complete the verification process by submitting the application back to the TA for approval.

1.11.2.8. The application will be accepted, returned, or rejected by the TA. Notice as to whether the application has been accepted, returned, or rejected will be provided to the CSP’s e-mail address within 48 hours after submission.

If the application is returned or rejected, the CSP shall contact the TA and comply with the TA’s guidance to attempt to correct and resolve the issue(s).

1.11.2.9. Upon approval of the application, the CSP will receive an e-mail stating the Common Access Card (CAC) application was approved. The applicant must then go to a Real-Time Automated Personnel Identification System (RAPIDS) Issuing Facility to have the government credential issued. The CSP must present two acceptable forms of ID which may include: Driver's License, Military ID, Contractor Company ID with picture and expiration date, charge card with picture imprinted, or passport.

1.11.2.10. Revalidation Requirements. The TA is required to revalidate all CSPs, in the TASS, every 6 months. In the event revalidation is denied, the CAC credentials shall be revoked and the CAC will not be useable to log in.

1.11.2.11. Out-processing Requirements. When a CSP’s performance under this contract ceases, the CSP shall personally bring the CAC to the TA and complete the DA Form 2962. The TA will revoke the CAC from the

TASS.

1.12. Removal from Contract Work. The KO or COR may request the contractor immediately remove an CSP(s) from the work site when it is determined that the CSP’s behavior is contrary to the public interest, inconsistent with the best interests of security, or is identified as a potential threat to the health, safety, security, general wellbeing or operational mission of the facility and its population.

1.12.1. The contractor shall comply with any removal request. For clarification, a determination to remove a CSP will be made for, but is not limited to, incidents involving the most immediately identifiable types of misconduct or delinquency as set forth below:

1.12.2. The KO will make all determinations regarding the removal of any CSP(s) from work site(s), except under certain conditions. When a KO is not available, either during the day or after hours, or in situations where a delay would not be in the best interest of the government or is identified as a potential threat to the health, safety, security, general wellbeing or operational mission of the facility and its population, the COR will have the authority to request immediately removal of the CSP from the work site. CSPs that are removed from contract work shall be required to leave the work site immediately. The CAC card of the CSP shall be collected by the contractor before departure of the CSP.

1.12.3. Law enforcement officers of the Military Police/Department of Homeland Security (DHS)/Immigration and Customs Enforcement (ICE)/Federal Protective Service (FPS) will have the authority to immediately remove any CSP from the work site when delay in removal would not be in the best interest of the government, security, or is identified as a potential threat to the health, safety, security, general well-being or operational mission of the facility and its population. The KO and COR will be notified as soon after the incident as practical or at the beginning of the next business day if an action happened after hours. The KO will make all official notifications to the contractor.

1.12.4. The contractor shall meet the terms and conditions of the contract, to include the PWS standards, regardless of CSP(s) removal from the work site.

1.13. Training: The contractor shall maintain a training program and documentation in the format prescribed in Army Regulation (AR) 40-68, Clinical Quality Management and Fort Riley MEDDAC Memorandum, 350-3. The contractor shall provide initial training and developmental training in healthcare housekeeping services topics to all CSPs. The contractor shall provide a monthly, written report of training conducted to the COR not later than 5th calendar day of each month. The training report shall include dates training conducted, names of CSPs in attendance, and subjects of training. The contractor shall provide a copy of all lesson plans to the KO and/or COR at least 15 days prior to the scheduled training date (See Exhibit B, Deliverables, Paragraph 3.d.).

1.13.1. The CSPs not previously trained in healthcare housekeeping services, including infection prevention and control, and safe handling and management of Regulated Medical Waste (RMW), may not perform work in a government MTF until this training requirement is completed. The CSPs with previous and documented healthcare housekeeping training, including infection prevention and control, and safe handling and management of RMW shall complete retraining and/or specified training within two weeks after starting work.

1.13.2. Asbestos Awareness Training. The contractor shall comply with training requirements of 29 Code of Federal Regulations (CFR) 1910.1001. The contractor shall ensure all CSPs, to include subcontractor CSPs, complete training required by 29 CFR 1910.1001 prior to or at the time of initial assignment and annually thereafter. The contractor shall submit documentation of completed training within 30 calendar days of CSPs starting work or initial assignment to an asbestos-containing material (ACM) area and within five calendar days of the annual training (See Exhibit B, Deliverables, Paragraph 4.f and 5.o.).

1.13.3. Government Provided Training. Due to the computer requirements necessary to perform government-provided training (with the exception of 1.13.3.1.), the contractor shall coordinate government-provided training requirements with the COR as needed for new CSPs and annual requirements. The contractor shall document all government-provided training of CSPs to include orientation and annual training requirements. The contractor shall additionally ensure all CSPs accomplish government-provided training as identified below:

1.13.3.1. The contractor shall comply with Fort Riley MEDDAC Regulation 340-21. The contractor shall ensure all CSPs attend IACH’s required orientation training within 30 calendar days of the CSP starting work. Irwin Army Community Hospital’s training will be provided monthly for all new CSPs. The contractor will be provided training schedules and shall ensure that all required CSPs attend.

1.13.3.2. Regulated Medical Waste (RMW) Packaging Training. All CSPs involved in the packaging of RMW for commercial shipment shall complete the Army Public Health Center, Transport of Biomedical Materials Course

(initial and refresher) IAW DOD 4500.9-R, Defense Transportation Regulation – Part II, Cargo Movement, chapter 204, paragraph D and 49 CFR 172.704, Training Requirements.

1.13.3.3. Antiterrorism (AT) Training.

1.13.3.3.1. AT Level I Training. All CSPs, to include subcontractor CSPs, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date and annually thereafter. The contractor shall ensure that all new CSPs complete AT Level I Training within 30 calendar days of starting work and annually thereafter. The contractor shall submit certificates of completion for each affected CSP and subcontractor CSP, to the COR or to the contracting officer, if a COR is not assigned, within 30 calendar days after completion of training by all CSPs and subcontractor CSP. The contractor shall submit certificates of completion to the COR, or to the contracting officer, if a COR is not assigned, within 30 calendar days after completion of training for each new CSP and new subcontractor CSP (See Exhibit B, Deliverables, Paragraphs 1.b, 4.b and 5.g.). AT Level I awareness training is available at the following website:

https://jkodirect.jten.mil. If the CSPs do not have a CAC, he or she can complete the training and obtain their certificate at the following website: http://jko.jten.mil/courses/atl1/launch.html to complete training and obtain their certificate.

1.13.3.3.2. iWATCH Training. The contractor and all associated sub-contractors shall brief all CSPs on the local iWATCH program (training standards provided by the MTF antiterrorism officer). This local developed training will be used to inform CSPs of the types of behavior to watch for and instruct CSPs to report suspicious activity to the COR. The contractor shall submit a written report to the COR within 30 calendar days after contract award for each affected CSP and subcontractor CSP. The written report shall include iWATCH training conducted, names of personnel in attendance, and date of training. The contractor shall report iWATCH training of new hires with monthly training reports (See Exhibit B, Deliverables, Paragraphs 1.c.).

1.13.3.4. DoD Cyber Awareness Training. All CSPs with access to a government information system must successfully complete the DoD Cyber Awareness training prior to access to the information systems and then annually thereafter. The contractor shall submit course certificates to the COR within five calendar days of completion for each affected CSP (See Exhibit B, Deliverables, Paragraphs 1.e., 4.d and 5.i.).

1.13.3.5. HIPAA Training. The contractor shall comply with OTSG/MEDCOM Policy Memo 16-035, Privacy Act and Health Insurance Portability and Accountability Act (HIPAA) Privacy and Security Training, 11 May 2016.

The contractor shall ensure that all persons receive HIPAA training within 30 days of their assignment to the MTF and annually no later than the 12th month anniversary of their previous training. The contractor shall submit course certificates to the COR within five calendar days of completion for each affected CSP (See Exhibit B, Deliverables, Paragraphs 4.h. and 5.r.) This training is available through the JKO website.

1.13.3.6. Operations Security (OPSEC) Training. The contractor shall ensure all CSPs complete OPSEC training within 30 calendar days of hire and annually thereafter IAW AR 530-1, Operations Security. OPSEC training is available online at http://cdsetrain.dtic.mil/opsec/index.htm. The contractor shall submit course certificates to the COR within five calendar days of completion for each affected CSP (See Exhibit B, Deliverables, Paragraphs 1.d., 4.c., and 5.h).

1.13.4. SHARP Training. The contractor shall ensure all CSPs receive SHARP training not later than 60 calendar days after CSPs begin performance under this contract. Training can be obtained either online or in person. If CSPs have a DEE account, they can access online the Team Bound Self Study course through Army Learning Management System (ALMS) at http://www.atsc.army.mil/tadlp/delivery/alms.asp. The contractor shall submit documentation of completion of training not later than five days after annual training and later than 30 days after completion of training for new hires (See Exhibit B, Deliverables, Paragraph 4.i & 5.u.).

1.13.5. The COR will arrange for training space on the MTF premises, as necessary.

1.14. Health Requirements. The contractor’s CSPs shall meet all health requirements under this contract. The following requirements are, except where otherwise indicated, considered the minimum essential for performance of this contract:

1.14.1. CSPs shall be properly screened and medically cleared (to include required immunizations) with proper and complete documentation prior to working on-site at IACH or any of the collective MTFs and on an annual basis thereafter. Medical clearances or certificates issued by a source approved by the State shall be maintained by the contractor for each CSP and available for government inspection by the KO or COR at all times. Upon request, the contractor shall submit copies of medical clearances and health certificates for each CSP to the COR or KO for government inspection (See Exhibit B, Deliverables, Paragraph 5.l).

1.14.2. The following…