PRS_VH_Cart_Maint_FINAL_17SEP19.pdf

EXHIBIT B - Performance Requirement Summary (PRS)

PWS

Ref

Performance Objective

Performance Standard

Acceptable Quality Level (AQL)

Performance Incentive/Disincentive

1.6.3. Cybersecurity

Support

The contractor shall integrate Cybersecurity (CS) into their programmatic processes, document decisions, specify and track CS requirements, document assessment efforts, identify possible solutions, and maintain operational systems security in accordance with (IAW) DoDI 8500.01, DoDI 8510.01, DoDM

8570.01, CNSSI 1253,

and NIST SP 800-53, DoDI 8582.01.

Perform Cybersecurity Support IAW the PWS no less than 100% of the time.

Performance above or below the standard will be documented in the

CPARS.

1.6.6. Cybersecurity

Requirement

The Contractor shall comply with the CS process in accordance with DoD 8510.01 Risk Management Framework (RMF) for DoD Information Technology (IT), Committee on National Security Systems Instruction (CNSSI) 1253, and the National Institute of Standards and Technology

(NIST) SP 800-53.

Comply with Cybersecurity processes IAW the PWS no less than 100% of the time.

Performance above or below the standard will be documented in the

CPARS.

1.6.7. DoD Risk

Management Framework (RMF) Package

In collaboration with Government resources, the Contractor shall produce all components of the DoD Risk Management Framework (RMF) Package necessary to deliver and operate a fully accredited system in accordance with the

CDRL.

Produce all components of the DoD RMF Package IAW the PWS and CDRL no less than 100% of the time.

Performance above or below the standard will be documented in the

CPARS.

Performance Objective

Performance Standard

Acceptable Quality Level (AQL)

Performance Incentive/Disincentive

1.9.2. Sexual Assault

Reporting

The Contractor shall require all CSPs, with knowledge of an incident of sexual assault occurring on a Government facility, to include a Government leased facility, where the Contractor is providing services under this contract, shall report the incident immediately (within 24 hours) in writing to the Government's COR.

Report the incident immediately (within 24 hours) in writing to the Government's COR no less than 100% of the time

Performance above or below the standard will be documented in the Contractor Performance Assessment Reporting System (CPARS).

1.9.3. Sexual Harassment

Reporting

The Contractor shall require all CSPs with knowledge of an incident of sexual harassment occurring on a Government facility, to include a Government leased facility, where the contractor is providing services under this contract, shall report the incident immediately (within 24 hours) to the Government's COR.

Report the incident immediately (within 24 hours) in writing to the Government's COR no less than 100% of the time

Performance above or below the standard will be documented in the

CPARS.

4.1. GlobalMed

Certification

The contractor shall ensure that all CSPs providing services under this contract are certified by GlobalMed as an authorized service provider at the time services are rendered.

Ensure all CSPs providing services under this contract are certified/authorized by GlobalMed to provide the services rendered no less than 100% of the time.

Performance above or below the standard will be documented in the

CPARS.

4.1.1. GlobalMed

Certification

The contractor shall maintain current GlobalMed certification/approval to provide the required services for the life of the contract.

Maintain current GlobalMed certification/approval to provide the required services no less than 100% of the time.

Performance above or below the standard will

Performance Objective

Performance Standard

Acceptable Quality Level (AQL)

Performance Incentive/Disincentive

5.2. Remote Technical

Support

The contractor shall provide remote technical support for the VH Telehealth Carts and all configured peripherals/hardware products associated with the operation of the VH Telehealth Carts.

Provide remote technical support IAW the PWS no less than 95% of the time.

Performance above or below the standard will be documented in the

CPARS.

5.4. Software Support The contractor shall

provide software support for the VH Telehealth Carts and all configured peripherals/hardware products associated with the operation of the VH Telehealth Carts.

Provide software support IAW the PWS no less than 100% of the time

Performance above or below the standard will be documented in the

CPARS.

5.5. Software Licenses The contractor shall

provide all software licenses necessary to operate the VH Telehealth Carts and all configured peripherals/hardware products associated with the operation of the VH Telehealth Cart, each license shall cover a 12 month period which begins the day the license is activated. The contractor shall provide content upgrades to all licensed modules, as required for optimal system functionality.

When applicable, the provided licenses shall allow for multiple users (for) each site.

Provide software licenses IAW the PWS no less than 100% of the time

Performance above or below the standard will

Performance Objective

Performance Standard

Acceptable Quality Level (AQL)

Performance Incentive/Disincentive

5.6. Routine/Preventative

Maintenance and Repair Services

The contractor shall provide routine maintenance and repair for the VH Telehealth Carts and all configured peripherals/hardware products associated with the operation of the VH Telehealth Carts.

Provide routine/preventative maintenance and repair IAW the PWS 100% of the time

Performance above or below the standard will be documented in the

CPARS.

5.6.1. Maintenance and

Repair Parts

The contractor shall provide all maintenance and repair parts required to perform routine maintenance and repair for the VH Telehealth Carts and all configured peripherals/hardware products associated with the operation of the VH Telehealth Carts. Within five working days after contract award, the contractor shall provide a listing of all routine maintenance and repair, parts provided in support of this requirement to the COR and KO via email.

Provide all maintenance and repair parts IAW the PWS 100% of the time.

Performance above or below the standard will be documented in the

CPARS.

5.8. Training Services The contractor shall

provide GlobalMED Equipment and Software Training to ensure users understand the system use, maintenance and repair requirements, service agreements and other requirements.

Provide training services IAW the PWS 100% of the time.

Performance above or below the standard will