Final_Responses_to_Vendor_Questions_W81K0419Q0030_20190907.pdf

Government Responses to Vendor Questions - W81K0419Q0030 Military Health System (MHS) Virtual Health (VH) Telehealth Cart Maintenance, Repair, and Support Services

Q# Vendor Question Government Response

Is contractor required to provide onsite repair next business day or 5 business days? There are different statements in section- 5.1 & 5.3 where it states 5 business days with 24 response time but in 5.7.2 (PDF page 51) it states 24 hours to complete repair.

The Government has revised the Performance Work Statement (PWS), (see Section 5) to remove specific response timeframes for each of the required support services. The contractor is responsible for establishing and proposing response timeframes within their technical narrative for the Government's evaluation/acceptance.

How many instances of server/server licenses will be required, servers and SQL license required?

The Government has revised the PWS, see Paragraph 5.5 The contractor shall provide all software licenses necessary to operate the equipment and configured peripherals. Each license shall cover a 12 month period which begins the day the license is activated. The contractor shall provide content upgrades to all licensed modules, as required for optimal system functionality. This requirement is reflected in CLIN 0001 of the CLIN Table, the Government estimates that a maximum of 570 eNCounter license package will be required over the five year ordering period.

We would like to request the separation of CONUS and OCONUS CLINs for onsite, logistics and training.

The required services does not differ based on the location where services are needed therefore , the separation of CLINS for CONUS and OCONUS locations is not warranted. Travel costs incurred for services that require the contractor to travel are billable under CLIN 0008.

Section 5.6.1.2. states “GlobalMed eNCounter Clinician Side with eNCounter view: MPN GMD30610001C. This license shall be unlimited in quantity”- There is no specific CLIN to be able to price this requirement.

The Government has revised the PWS, see Paragraph 5.5. In the case of the clinician license the Government will require the ability for multiple users to utilize the VH Telehealth Carts without the requirement to procure a separate clinician license for each individual.

Section 5.7 asks for Preventative Maintenance to be provided on site, is DHA asking for budgeting a one tech visit per year?

The Government has revised the PWS, See Section 5.

If other equipment, such as audiology devices are added to existing or future telehealth carts, will this contract be used to support the devices maintenance and support?

The Government has revised the PWS to remove the references to audiology associated peripheral components. At the present, the Government requires maintenance for the components listed in PWS Sections 3 and 5 only, if additional equipment/peripherals are added to the telehealth carts the government will procure the required support services in a separate acquisition.

You have 3 unique model carts (Single Monitor CAS, Dual Monitor CAS & Audiology CAS) listed in PWS Attachment 1: List of Supporting Locations. We would like to request additional CLINS to price requested maintenance for the 3 different CAS carts

The Government has removed the Audiology CAS from the list of carts. The CLIN structure has been changed to allow pricing for single and dual monitor CAS.

The Contractor shall provide the DoD/DHA with the ability to purchase protective disposables specific to GlobalMed equipment. No CLIN has been provided to price out this requirement.

This is not a priced item, the Government is merely requiring that the contractor have the ability to provide protective disposables specific to GlobalMed equipment. The government will procure the required disposables through a different means separate from the current requirement.

The GlobalMed cart maintenance expired March 31st, how do we handle required support price from April 1st – Sept 29th?

This requirement is for maintenance services beginning in September 2019, this acquisition will not cover the expired maintenance agreements.

As stated in the ADDENDUM TO 52.212-1, the technical narrative shall not exceed 25 pages. Is the overall RFP response limited to 25 pages?

The technical narrative of the quote is limited to 25 pages. The entire quote does not have a page limit.

Will GlobalMed personnel or subcontractors be required certain security clearances to complete duties herein this contract? The Government has revised the PWS, see section 1.5.6 and 1.5.7 for specific requirements.

One of the requirements in the Extended Warranty/Maintenance CLIN 0003 is to be able to install/re-install software. The contractor will not have access to the customer's computer images, administrative level access or controls on the carts for installation, re-installation services. Is the intent of this requirement to act in a consultative role? If not, what would be the proposed solution for the contractor to fulfill this portion of the requirement?

The Government has revised the PWS. The Government requires that the contractor provide software updates to the Government. The provided updates will be installed by the Government with coordination from the contractor.

Changes to the solicitation has been identified in red font. In addition, those changes have also been outlined in yellow in the attached solicitation.

Government Responses to Vendor Questions - W81K0419Q0030 Military Health System (MHS) Virtual Health (VH) Telehealth Cart Maintenance, Repair, and Support Services for CLIN 004 - Extended Warranty / Maintenance - CISCO, are the CISCO products installed on the VH carts covered under CISCO maintenance agreements? When do those end? Does the customer expect to extend those agreements to cover the operating time to cover the scope of this RFP?

The CISCO equipment on-hand are not presently covered by a CISCO maintenance agreements. The contractor is responsible for providing the required CISCO maintenance agreements in accordance with PWS paragraph 5.1.1. the associated CLIN for this requirement is CLIN 0004.

For the Cybersecurity support services CLIN 0007, what does the "5" in the QTY column represent?

The CLIN has been updated to reflect a quantity of 1 Job which reflects cyber security support services for the entire five year ordering period.

For PWS #5.8.1, If parts are identified as out of scope for maintenance and KO approval is required, what is the process / time it will take for an approval? We are asking to determine how this may affect an ability to meet time sensitive requirements such as 24 hour or 5-day as stipulated in the RPF.

The Government has revised the Performance Work Statement to remove specific response timeframes for each of the required support services. The contractor is responsible for establishing and proposing response timeframes within their technical narrative for the Government's evaluation/acceptance.

For PWS #6.1 Contract Manpower Report, we are unable to access the Caution-http://www.ecmra.mil/ < Caution-http://www.ecmra.mil/ > system to understand the requested commitment. How can we get more details about this system?

The contractor manpower website can be accessed at https://www.ecmra.mil, the government recommends typing the address in rather than selecting the link.

Is there consideration made for removing the Audiology carts from this contract and doing a separate Audiology contract in the future? The Navy is still looking at best use cases for deploying the Audiology carts with audiology components being removed from carts.

This requirement does not include an audiology carts/components. The PWS has been updated to reflect this change.