W81K04-17-R-0015_AMEND_0001.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this amendment is as follow s:

A. Update the Addendum to 52.212-1, D.2.b.(5)(3)(b)(i), changed productive hours from 1765 to 1617 (changes are indicated in bold red text);

B. Replace Exhibit D, in its entirety, w ith “Revision 1”, Exhibit D – dated 24 January 2018;

C. Replace Attachment 3, Price Matrix, in its entirety, w ith “Revision 1”, Attachment 3 – dated 24 January 2018;

D. Update Attachment 4, productive hours, from 1765 to 1617 and 1920 to 1760 (changes are indicated in bold red text);

E. Update PWS Section 6 (changes are indicated in bold red text);

F. Extended proposal due date from 12:00 AM 5 February 2018 to 12:00 PM 12 February 2018;

G. All other terms and conditions remain unchanged.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 63

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 25-Jan-2018

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X W81K04-17-R-0015

X 9B. DATED (SEE ITEM 11)

04-Jan-2018

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer X is extended, is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

25-Jan-2018

CODE

W40M USA HLTH CONTRACTING ACT

CTR FOR HEALTH CARE CONTR

2199 STORAGE ST BLDG 4197 STE 68

JBSA FT SAM HOUSTON TX 78234-5074

W81K04 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

W81K04-17-R-0015

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

SOLICITATION/CONTRACT FORM

The required response date/time has changed from 05-Feb-2018 12:00 AM to 12-Feb-2018 12:00 PM.

The following have been modified:

ADDENDUM TO 52.212-1

Pursuant to FAR Subpart 12.302(a), FAR Provision 52.212-1, Instructions to Offerors – Commercial Items, is tailored. The basic provision paragraphs (a), (f), and (h) – (k) of FAR Addendum 52.212-1 are not replaced. The basic provision paragraph (e) is deleted for this solicitation. The following paragraphs of specific instructions to offerors for this solicitation replace the basic provision paragraphs (b) through (d), (g), and (l).

FAR Provision 52.212-1, Instructions to Offerors - Commercial Items is tailored by addendum to as follows:

D. Proposal Submission – Addendum to FAR Provision 52.212-1, Instructions to Offerors - Commercial Items.

1. General Instructions.

a. This addendum prescribes the format for proposals and describes the approach for the development and presentation of proposal data. The offeror’s proposal shall include all data and information requested herein and shall be submitted in accordance with these instructions. Offerors are required to submit all documentation/information detailed herein, including terms and conditions, representations and certifications, and technical requirements. Failure to submit all required documentation/information may result in a proposal being ineligible for award. In submitting a proposal, offerors are agreeing to the terms and conditions as written in the entire solicitation.

b. These instructions are designed to ensure the submission of information essential to the understanding and comprehensive evaluation of proposals. The instructions permit the inclusion of any additional data or information an offeror deems pertinent within the stated page limitations. Offerors are cautioned to follow the detailed instructions fully and carefully, as the government reserves the right to make an award based on initial proposals received, without discussion of such proposals. However, if deemed necessary, and at its sole discretion, the government may request additional information from offerors.

c. All required elements of the RFP shall be submitted by the offeror with their proposal no later than the date/time shown in block 8 of the Standard Form (SF) 1449, Solicitation/ Contract/Order for Commercial Items.

The proposal shall be submitted to the address identified in block 9 of the SF 1449, Solicitation/Contract Order for Commercial Items. Facsimile offers are unacceptable. Any offeror that submits an offer that is incomplete, does not comply with requirements stated in the PWS, or otherwise does not conform to the requirements specified herein may result in the offeror being removed from consideration for award.

d. The proposal shall be clear, concise, and shall include sufficient detail for effective evaluation and for substantiating the validity of stated claims. The proposal shall not simply rephrase or restate the government's requirements, but rather shall provide convincing rationale to address how the offeror intends to meet these requirements. Offerors shall assume the government has no prior knowledge of their facilities and experience, and will base its evaluation on the information presented in the offeror’s proposal. Any proposal that modifies, or fails to conform, to the essential requirements or specifications of the RFP may cause the proposal to be judged unacceptable resulting in the offer being removed from consideration for award. Any aspect of the proposal judged to be unacceptable may render the entire proposal unacceptable. If the proposal is determined to be unacceptable, upon completion of proposal evaluations, the offeror will be notified promptly of the basis of the determination.

e. In accordance with FAR Subpart 4.8, Government Contract Files, the government will retain one copy of all unsuccessful proposals. Unless the offeror requests otherwise, the government will destroy extra copies of such unsuccessful proposals.

f. Period for acceptance of offers. The offeror shall provide a statement that the offeror’s proposal and prices will remain in effect for 180 calendar days after solicitation closing date.

g. Product samples. Elaborate brochures or documentation, binding, detailed artwork, or other embellishments are unnecessary and are not desired.

h. Questions, Clarifications, or Discrepancies. Address all questions, clarifications, or concerns regarding this solicitation in writing to Ms. Lizete M. Greene, Contract Specialist, via e-mail at lizete.m.greene.civ@mail.mil, or katherine.i.perry.civ@mail.mil, referencing solicitation number W81K04-17-R- 0015. Questions may be submitted up to 14 calendar days prior to proposal submission date (Block 8, SF 1449) in the format at Attachment 5, “Question and Answer Template”. In the event of solicitation discrepancies (e.g., errors, omissions, or is otherwise unclear or unsound), offerors shall immediately notify the Contracting Officer in writing with supporting rationale. Be advised that all correspondence sent via e-mail shall contain a subject line that reads “W81K04-17-R-0015, Healthcare Housekeeping Services, Tripler Army Medical Center”. Note that e-mail filters at Fort Sam Houston are designed to filter e-mails without subject lines or with suspicious subject lines or contents (i.e.exe or .zip files); therefore, if this subject line is not included, the e-mail may not get through the e-mail filters. Also be advised that .zip or .exe files are not allowable attachments and may be deleted by the e-mail filters at Fort Sam Houston. If sending packages via e-mail, ensure only .pdf, .doc, or .xls documents are sent. The e-mail filter may delete any other form of attachments.

i. Debriefings. The KO will promptly notify unsuccessful offerors in accordance with procedures outlined in FAR Subpart 15.5, Preaward, Award, and Postaward Notifications, Protests, and Mistakes. Unsuccessful offerors may request and receive a debriefing in accordance with FAR Subpart 15.5.

j. Electronic Offers. The offeror shall submit Volumes I through IV in electronic format on read-only CDs

(CD-Rs) with an indication on each CD of the volume number and title. Use separate files to permit rapid location of all portions, including factors, supplements, exhibits, annexes, and attachments, if any. Each volume shall be on a separate CD. If files are compressed, the necessary decompression program must be included. The offeror’s CDs shall be virus free. The electronic versions of the proposal shall be submitted in a format readable by Microsoft (MS) Office Word 2007/2010, MS Office Excel 2007/2010, MS Office Project 2007/2010, and MS Office Power Point 2007/2010, as applicable. The government will accept PDF files for the electronic version with the exception of the price proposal (MS Office Excel 2007/2010) which requires the formulas to be reviewed by the government.

The government will also accept Excel 2003 version as long as it is compatible with the Excel 2007/2010 version. It will be the offeror's responsibility to ensure the Excel 2003 version is compatible with the Excel 2007/2010 version.

k. Organization/Number of Copies/Page Limits. The offeror shall prepare the proposal as set forth in the Proposal Organization Table (Table 1.k. below). The titles and contents of the volumes shall be as defined in this table, all of which shall be within the required page limits and with the number of copies as specified in Table 1.k.

The contents of each proposal volume are described in the Instructions to Offerors (ITO) paragraph as noted in the table below.

Table 1.k. - Proposal Organization

Volume ITO Paragraph

Number Volume Title Copies Page Limit

I (2)a. Administrative 1 Unsanitized CD-R 30* Section A (2)a.(1) Completed/signed SF 1449 Section B (2)a.(2) Acknowledged/signed amendments **See Below Section C (2)a.(3) Completed Provisions **See Below Section D (2)a.(4) Statement of Offerors Section E (2)a.(5) Contractor Team Arrangement (if applicable)

II (2)b. Factor 1 – Technical Approach 1 Unsanitized CD-R 1 Sanitized CD-R

102***

Section A (2)b.(5)a)(1) General Requirements, PWS Section 1 55 Supplement A-1 (2)b.(5)a)(1)(a) CIMS-GB Certification 1 Supplement A-2 (2)b.(5)a)1(b) Quality Control Plan **See Below Supplement A-3 (2)b.(5)a)(1)(c) Phase-In Plan 6

Section B (2)b.(5)a)(2) Government-Furnished and Contractor- Furnished Supplies/ Property Requirements, PWS Sections 3 and 4

Supplement B-1 (2)c.(5)a)(2) Supply and Equipment List 5

Section C (2)c.(5)a)(3) Specific Task Requirements, PWS Section 5

Supplement C-1 (2)b.(5)a)(3)(a) Sample Healthcare Housekeeping Procedures Manual

**See Below

Supplement C-2 (2)b.(5)a)(3)(b) Staffing Chart (Attachment 4) **See Below III (2)c. Factor 2 – Past Performance 1 Unsanitized CD-R No Limit

IV (2)d.

Factor 3 – Price (Attachment 3, Price Matrix)

1 Unsanitized CD-R No Limit

*30 Page limitation for Volume I, Administrative includes completed/signed SF 1449, statements of offerors, and contractor team arrangement (if applicable).

**Page limitations are exclusive of acknowledged/signed amendments, completed provisions, supplemental sample housekeeping procedures manual, quality control plan supplement, staffing chart supplement, proposal cross referencing matrix, and legible tables, charts, graphs, and figures (see 1.m. below).

***102 page limitation for Volume II, Technical Approach includes: General Requirements, PWS Section 1 (55 pages), CIMS-GB Certification supplement (one page), phase-in plan supplement (six pages), Government- Furnished and Contractor-Furnished Supplies/Property Requirements, PWS Sections 3 and 4 (10 pages), supply and equipment list supplement (five pages), and Specific Task Requirements, PWS Section 5 (25 pages).

l. Page Limitations. Page limitations shall be treated as maximums. Pages in excess of the above limitations will be removed and disregarded during the evaluation. When both sides of a sheet display printed material, it shall be counted as two pages. Each page shall be counted except the following: Covers, tab dividers, title pages, glossaries, and table of contents. Also, page limits are not applicable to legible tables, charts, graphs and figures used wherever practical to depict organizations, implementation schedules, plans, etc.

m. Page Size and Format.

(1) Page size shall be 8.5 x 11 inches, not including foldouts. Pages shall be single-spaced. Except for the reproduced sections of the solicitation document, the text shall be Times New Roman and shall be no less than font size 12. Use at least one inch margins on all four sides of the printed page. Pages shall be numbered sequentially by volume.

(2) Legible tables, charts, graphs and figures shall be used wherever practical to depict organizations, implementation schedules, plans, etc. These displays shall be uncomplicated, legible, and shall not exceed 11 x 17 inches in size.

2. Proposal Content

a. Volume I – Administrative. Offerors shall submit one virus-free unsanitized CD-R of the administrative proposal.

(1) Offerors shall include a copy of the completed SF 1449, with an original signature of a corporate officer authorized to negotiate for the company. Include proposed discount terms in Block 12 and the name of the company, address, phone and fax numbers in Block 17a.

(2) Offerors shall include acknowledged and original signed copies of amendments to the solicitation, if applicable.

(3) Offerors shall include completed provisions, as follows:

Provision Reference Title FAR 52.209-2 Prohibition on Contracting With Inverted Domestic Corporation FAR 52.209-5 Certification Regarding Responsibility Matters FAR 52.209-7 Information Regarding Responsibility Matters

FAR 52.212-3 (Alternate I)

Representations and Certifications – Commercial Items If the offeror has completed the annual representations and certification electronically via the System for Award Management (SAM) Website at http://sam.gov/portal, the offeror shall indicate such on the FAR Provision 52.212- 3 (Alternate I), Representations and Certifications-Commercial Items

FAR 52.223-3

Hazardous Material Identification and Material Safety Data (offeror shall list all hazardous materials).

DFARS 252.203-7005 Representation Relating to Compensation of Former DoD Officials

DFARS 252.237-7024

Notice of Continuation of Essential Contractor Services (offeror shall include a written plan that meets the minimum requirements identified in the clause).

Invoicing, Receipt, Acceptance and Property Transfer Instructions (iRAPT) iRAPT is the authorized method to electronically process vendor request for payment (offeror shall submit a completed copy of Invoicing, Receipt, Acceptance and Property Transfer (iRAPT – formerly known as WAWF).

(4) Statements of Offeror.

(a) Offerors shall include a statement that the offeror and all subcontractors shall be in compliance with the Service Contract Labor Standards. For certain labor categories, the FAR Clause 52.222-42, Statement of Equivalent Rates for Federal Hires, provides the government’s assessment of the corresponding titles and occupational codes from the Service Contract Labor Standards Directory of Occupations. The minimum qualification requirements set forth in the PWS allow the Offeror to propose either Service Contract Labor Standards or non-Service Contract Labor Standards covered personnel for certain labor categories. The government is not making a predetermination of whether or not a particular labor category is Service Contract Labor Standards;

or, if covered, which category from the Directory of Occupations applies. It is the responsibility of the offeror and the subsequent contract awardee to comply with the Service Contract Labor Standards.

(b) Offerors shall include a statement of the offeror’s appointed individual to make contractual decisions, and include the offeror’s Commercial and Government Entity (CAGE) code, DUNS number, Tax ID number, along with an email address, telephone and facsimile (FAX) number.

(5) Contractor Team Arrangements. Offerors may propose under this solicitation through a contractor team arrangement as defined in FAR Subpart 9.601. As such, a contractor team arrangement means an arrangement in which –

(a) Two or more companies form a partnership or joint venture to act as a potential prime contractor; or

(b) A potential prime contractor agrees with one or more other companies to have them act as its subcontractors under a specified government contract or acquisition program. A major subcontractor is defined as a subcontractor performing more than 25% of the contract effort. Offerors proposing a contractor team arrangement shall include a statement that fully discloses the contractor team arrangement and company relationships pursuant to FAR Subpart 9.603, Policy.

b. Volume II, Factor 1 - Technical Approach. Offerors shall submit one virus-free sanitized CD-R and one virus-free unsanitized CD-R of the technical proposal.

(1) The offeror shall sanitize one virus-free CD-R by excluding any information that would identify their company (i.e., name, address, telephone numbers, employees’ names, etc.). The sanitized Volume II proposal shall contain the offeror’s CAGE code on the top right corner of each page of each copy for identification purposes.

If the offeror does not have a CAGE code for any reason at the time proposals are due, a five character, alphanumeric, code created by the offeror shall be used. The codes used shall be identified in the Administrative section of the proposal.

(2) Volume II shall be organized according to the following outline. The intent of this outline is to give the offeror a general format to facilitate a timely evaluation by the government.

Factor 1 – Technical Approach

Section A General Requirements, PWS Section 1

Supplement A-1 CIMS-GB Certification

Supplement A-2 Quality Control Plan Supplement A-3 Phase-In Plan

Section B Government-Furnished and Contractor-Furnished Supplies/ Property Requirements, PWS Sections 3 and 4

Supplement B-1 Supply and Equipment List Section C Specific Task Requirements, PWS Section 5

Supplement C-1 Sample Healthcare Housekeeping Procedures Manual

Supplement C-2 Staffing Chart, Attachment 4

(3) All technical proposal information shall be confined to the appropriate volume and section. For example, only information included in the section labeled “Section A - General Requirements, PWS Section 1” will be evaluated for General Requirements, PWS Section 1. If General Requirements, PWS Section 1 information is included elsewhere in the proposal (e.g., different volume or section), it will not be evaluated as part of the Section A – General Requirements, PWS Section 1. The government will not adapt their evaluation to comply with an offeror’s proposal submission or otherwise go in search of information that an offeror omitted or failed adequately to present. Proprietary information shall be clearly marked.

(4) The technical proposal (Volume II) shall not make reference to price data. The technical proposal will be evaluated strictly on technical approach.

(5) As the technical proposal will primarily describe how your company meets the solicitation requirements, it shall be specific and complete in every detail. A positive statement to the effect that you will accomplish all requirements per the solicitation is not acceptable. The technical proposal shall not merely offer to perform work in accordance with the solicitation but shall outline the actual methods proposed as specifically as possible. It is the offeror’s responsibility to ensure the completeness of the technical proposal; hence, the government Source Selection Evaluation Board (SSEB) will evaluate on the basis of the information provided in the technical proposal. The government will not assume that an offeror understands, complies, or meets the solicitation requirements unless described and specified in the technical proposal. All requirements specified in the solicitation are mandatory.

Factor 1 - Technical Approach. The technical approach shall demonstrate how the offeror intends to meet the solicitation requirements. The offeror shall provide a technical approach of how it intends to meet the general requirements (PWS Section 1); the government-furnished and contractor-furnished supplies/property requirements (PWS Sections 3 and 4); and, the specific task requirements (PWS Section 5) for the performance of healthcare housekeeping services. The offeror shall provide specific narrative details and/or descriptions of its technical approach with actual methods, processes, and procedures that demonstrates the offeror’s compliance and understanding of general requirements (PWS Section 1); government-furnished and contractor-furnished supplies/property requirements (PWS Sections 3 and 4); and, specific task requirements (PWS Section 5). In addition to the technical approach, the offeror shall submit supplements as supporting documents to the technical approach.

(1) Section A - General Requirements (PWS Section 1). The offeror shall provide specific narrative details and/or descriptions of its technical approach with actual methods, processes, and procedures that demonstrate the offeror’s compliance and understanding of general requirements (PWS Section 1). The technical approach shall demonstrate how the offeror intends to meet each of the general requirements in PWS Section 1.

The offeror shall submit the following supplements to support the offeror’s technical approach for general requirements (PWS Section 1):

(a) Supplement A-1, International Sanitary Supply Association (ISSA) Cleaning Industry Management Standard – Green Building (CIMS-GB) Certificate. The offeror shall submit a copy of its current ISSA CIMS-GB certificate or submit supporting documentation of capability to obtain ISSA CIMS-GB certification within 30 calendar days of contract start date. The supporting documentation shall be of substantive, objective evidence (e.g., letter from ISSA) that the offeror will be ISSA CIMS-GB certified within 30 calendar days of contract's start date. A team member or major subcontractor’s ISSA CIMS-GB certification may not be used to satisfy the ISSA CIMS-GB certification for a prospective prime contractor.

(b) Supplement A-2, Quality Control Plan. The offeror shall provide a realistic Quality Control Plan (QCP) that includes specific quality control procedures or methods that demonstrates the offeror’s compliance and understanding of the quality control requirements (PWS paragraph 1.19.3.), Attachment 2 - Quality Assurance Surveillance Plan (QASP), and Exhibit A - Performance Requirements Summary (PRS). The QCP shall be sufficiently comprehensive as to demonstrate intensive knowledge of quality control procedures within the HSA of TAMC.

(c) Supplement A-3, Phase-In Plan. The offeror shall provide a realistic, phase-in plan that includes specific phase-in procedures or methods that demonstrates the offeror’s compliance and understanding of the phase-in requirement, PWS paragraph 1.20, to include, at a minimum, the following: key milestones to reflect the phase-in period of 30 days; chronological sequence of events and actions that will be accomplished without disruption of services; activities necessary to transfer contract responsibilities from the incumbent to the Contractor (e.g., inventorying and assuming accountability of Government-Furnished Property (GFP)); personnel security clearances; and, issuance of Common Access Card (CAC) and TAMC specific badges.

(2) Section B – Government-Furnished and Contractor-Furnished Supplies/ Property Requirements (PWS Sections 3 and 4). The offeror shall provide specific narrative details and/or descriptions of its technical approach with actual methods, processes, and procedures that demonstrates the offeror’s compliance and understanding of government-furnished and contractor-furnished supplies/property requirements (PWS Sections 3 and 4). The technical approach shall demonstrate how the offeror intends to meet each of the government-furnished and contractor-furnished supplies/property requirements in PWS Sections 3 and 4. The offeror shall submit Supplement B-1, Supply and Equipment List, to support the offeror’s technical approach for government-furnished and contractor-furnished supplies/property requirements (PWS Sections 3 and 4). The offeror shall provide a realistic supply and equipment list that demonstrates the offeror’s compliance and understanding of the solicitation.

As a minimum, the offeror shall include a list of proposed supplies, materials, and equipment sufficient in detail, as a minimum: quantities, product/brand names, unit of issue, quantity per unit of issue, to demonstrate compliance and understanding of the solicitation requirements in PWS Sections 3 and 4.

(3) Section C – Specific Task Requirements (PWS Section 5). The offeror shall provide specific narrative details and/or descriptions of its technical approach with actual methods, processes, and procedures that demonstrate the offeror’s compliance and understanding of specific task requirements (PWS Section 5). The technical approach shall clearly demonstrate how the offeror intends to meet each of the specific task requirements in PWS Section 5. The offeror shall submit the following supplements to support the offeror’s technical approach for specific task requirements (PWS Section 5):

(a) Supplement C-1, Sample Healthcare Housekeeping Procedures Manual. The offeror shall provide a realistic, sample healthcare housekeeping procedures manual that demonstrates the offeror’s compliance and understanding of the specific tasks requirements (PWS Section 5). The sample healthcare housekeeping procedures manual shall include industry-accepted (standardized) performance tasks, standards, and meaningful and measurable performance metrics that comply with commercial standards and advisory recommendations as stated in PWS paragraph 1.18. The healthcare housekeeping procedures manual shall be sufficiently comprehensive as to demonstrate intensive knowledge of accepted cleaning procedures within the HSA of TAMC for use by contractor employees in performing healthcare housekeeping services. For regularly scheduled services in patient and non-patient care areas, the healthcare housekeeping procedures manual shall illustrate the proposed method of cleaning to include specific task procedures for accomplishing each specific cleaning task and the frequency at which each specific task will be accomplished. For non-recurring services, (e.g., patient unit terminal cleaning, emergency clean-up, floor stripping, waxing, and sealing, carpet shampooing, wall and ceiling cleaning, light fixture cleaning , exterior window cleaning, interior HVAC diffuser cleaning, blind cleaning, and snow/ice removal) the housekeeping procedures manual shall clearly illustrate the specific cleaning procedures which will be used to accomplish each task and the projected frequency or standard at which each specific task will be accomplished.

(b) Supplement C-2, Staffing Chart. In Attachment 4, Staffing Chart, the offeror shall submit a realistic staffing chart that demonstrates the offeror’s compliance and understanding of the solicitation.

The staffing chart shall address each type of healthcare housekeeping service (Types I – VI, RMW, etc.) required by building (see Exhibit C - List of Buildings) and include the number of employees (Full-Time Equivalent (FTE)) proposed by labor category for each shift by building. The chart shall include manning information for each type of healthcare housekeeping services (Types I – VI, RMW, etc.) for the duration of the period of performance. At a minimum, the staffing chart shall include the following:

i. Productive hours proposed by type of services (e.g., Type III, RMW, etc.), labor category (e.g., hospital housekeeper; services technician, etc.), and shifts (1st, 2nd, and/or 3rd) for each building. The staffing chart shall also include the total productive hours and the proposed staffing levels based on FTEs of 1617 productive hours (see Attachment 4 – Staffing Chart for each location). The staffing chart shall be sufficient in detail to demonstrate the offeror’s compliance and understanding of the minimum PWS performance requirements.

ii. Pursuant to the Service Contract Labor Standards, the determination by the Secretary of Labor as to the applicable minimum monetary wage and fringe benefits will be made part of any resulting contract. For evaluation purposes only, the government has incorporated the applicable Collective Bargaining Agreement as Exhibit H of this RFP.

iii. The staffing chart shall be accompanied with specific narrative details and/or descriptions of the basis of estimate (BOE) to include the offeror’s processes and methodologies used in estimating the productive hours for each shift, total productive hours, and total number FTEs.

c. Volume III, Factor 2 – Past performance. Offerors shall submit one virus-free, unsanitized CD-R.

(1) The offeror shall submit past performance information for up to three contracts the offeror considers recent and relevant in demonstrating acceptable past performance. The word “contract” is defined as a single contract or a single task order on an Indefinite Delivery/Indefinite Quantity (IDIQ) contract. The word “contract”, as defined herein, does not mean basic IDIQ contract, for the purpose of past performance submissions under this solicitation. If an offeror submits more than three contracts, the government will evaluate only the first three listed contracts for recency and relevancy. The three contracts may include prime and any major subcontractor(s) projected to perform on any resultant contract. Only those subcontractors that meet the definition of a major subcontractor, as defined as performing more than 25% of any resultant contract arising from this solicitation, will be used in the offeror’s past performance assessment.

(2) Past performance information may include data on efforts performed by other divisions, corporate management, and critical subcontractors or teaming arrangements, if such performance is recent and relevant to the requirements of the solicitation. If a contractor teaming arrangement is contemplated, provide complete information as to the arrangement, including any relevant and recent past performance information on teaming arrangements with the same partner. Provide with the proposal a letter of release from all subcontractors who will perform services under the contract that permits the offeror to submit subcontractor past performance information as part of the offeror’s proposal.

(3) The offeror shall provide a list of all past performance customer reference points of contact (POCs). POC customer reference information shall be submitted in the format referenced in Attachment 6, “Reference Customer Information Sheet”. Since the government may obtain past performance information from sources other than those provided by the offeror, offeror’s are encouraged to provide details on any past performance problems and the corrective actions taken. Additionally, the government may or may not obtain information on all of the offeror’s listed contract references and/or may or may not contact all of the identified POCs.

(4) Past performance shall meet the recency and relevancy definition stated in the Addendum to FAR Provision 52.212-2 of the solicitation.

(5) An offeror without a record of relevant past performance or when information on past performance is not available, the offeror’s lack of past performance will be evaluated as having no favorable or unfavorable impact on the evaluation.

d Volume IV, Factor 3 – Price. Offerors shall submit one virus-free, unsanitized CD-R.

(1) Pricing information shall be addressed only in Volume IV. A proposal may not be evaluated if it contains pricing information outside of Volume IV.

(2) The offeror shall submit their monthly unit prices up to two decimal places (example: $158.03).

All dollar amounts provided in response to these instructions shall be stated in United States (U.S.) currency.

(3) The offeror shall verify the accuracy of its prices entered in Attachment 3 Price Matrix. The prices submitted in Attachment 3 will be used to determine CLIN equitable price adjustment due to changes within scope of the contract as directed/approved by the contracting officer.

(4) An offeror’s total proposed price includes the sum of the all prices for all CLINs for the five-year ordering period submitted on Attachment 3, Price Matrix.

(5) Offerors shall include a completed Attachment 3, Price Matrix in Volume IV, Factor 3 – Price.

Offerors shall not re-format or remove cells from Attachment 3. Submission of the pricing data shall be complete and accurate. All pre-loaded formulas shall remain intact on the CD-R. Errors created due to the offeror changing pre-loaded formulas will not be corrected by the government and may render the offeror’s proposal ineligible for award. The offeror may submit with their price proposal written pricing rationale in Microsoft Word format.

Failure to submit prices for all healthcare housekeeping services shall render a proposal ineligible for award.

(a) Contractor Manpower Reporting (CMR) (see CLIN 0001) and Deliverables (see CLIN 0060).

Offerors shall not provide separate pricing for annual CMR requirements.

(b) Phase-In (see CLIN 0059). Offerors shall provide price for 31-day phase-in requirements.

(c) Minimum Guarantee (Post-Award Conference) (see CLIN 0058). The minimum guaranteed amount is priced by the government and therefore will not be evaluated. The awarded contract will include a minimum guaranteed amount of $1,500.00 and shall not be separately priced by the offeror.

(6) For pricing purposes, minimum thru maximum estimated quantities of square feet to be cleaned are established in the solicitation and Attachment 3, Price Matrix, for each applicable CLIN (CLINs 0002 – 0055) with stepladder price range structures. The minimum thru maximum estimated quantities of SF to be cleaned are developed from the government-furnished Technical Exhibits C and D. Exhibit D is provided to offerors for INFORMATIONAL

PURPOSES ONLY to illustrate not only the square feet to be cleaned but the normal operational requirements (not cleaning frequencies) for each building by room.

(7) In Attachment 3, Price Matrix, CLINs 0002 –0055 (stepladder price range structures), the “MAX CLIN AMOUNT” will be based on the pre-loaded formula calculation of the average weighted unit price multiplied by the maximum quantity of SF to be cleaned per building multiplied by the number of months that can be ordered on the CLIN. The average weighted unit price formula is pre-loaded in Attachment 3, Price Matrix.

(8) In Attachment 3, Price Matrix, offerors shall propose monthly firm-fixed unit prices (“Monthly Unit Price”) for each stepladder price range identified in CLINs 0002 – 0055. The monthly firm-fixed unit prices are inclusive of all tasks. Offerors shall annotate monthly firm-fixed unit prices that correspond to the stepladder increments for square feet quantity to be cleaned for each building. Attachment 3, Price Matrix, is pre-loaded with the formula to calculate the “MAX CLIN AMOUNT” column for each CLIN.

(9) In Attachment 3, Price Matrix, CLIN 0056 (RMW Services), CLIN 0057 (Linen Services) and CLIN 0059 (Phase-In Services), the offeror shall propose monthly firm-fixed unit prices (“Monthly Unit Price”).

Attachment 3 Price Matrix, is pre-loaded with the formula to calculate the “MAX CLIN AMOUNT” column for each CLIN.

(10) The KO has determined there is a high probability of adequate competition on this acquisition.

Upon examination of the initial proposals, the KO will review this determination and if in the KO’s opinion, adequate competition exists, no additional price information will be requested. However, if at any time during this competition the Contracting Officer determines that adequate competition no longer exists, offerors may be required to submit information to the extent necessary for the KO to determine the reasonableness of price.

3. Special Instructions. Regarding clause at 52.228-5, Insurance- Work on Government Installation, see FAR 28.307 for minimum insurance requirements. In accordance with FAR 52.228-5, before commencing work under this contract, the contractor shall notify the KO in writing that the required insurance has been obtained.

E. Discussions

1. General Information. In accordance with FAR Subpart 15.306(d), discussion sessions with each offeror may be held.

2. Discussion Scheduling. If discussions are conducted, the KO will schedule the discussions sessions with offeror and each offeror will be notified of the time and place.

3. The primary objective of discussions will be to maximize the government’s ability to obtain best value, based on the requirement and the evaluation factors set forth in the solicitation.

4. If discussions are conducted, the KO will establish a competitive range based on the ratings of each proposal against all evaluation criteria (see FAR 15.306(c)). The establishment of the competitive range will be formally documented by the government in a competitive range determination. If discussions are necessary to establish technical acceptability, the KO may conduct discussions with offerors whose proposal(s) are determined to be reasonably capable of being corrected without a major rewrite of the proposal.

5. Discussions will be tailored to each offeror’s proposal and will be conducted by the KO with every offeror within the competitive range. The scope and extent of discussions will be a matter of KO’s judgment. As a minimum, during discussions, the KO will indicate to, or discuss with, each offeror in the competitive range the following: (a) significant weaknesses; (b) any deficiencies that were identified during the evaluation; and (c) adverse past performance information to which the offeror is not yet had an opportunity to respond. This will be accomplished through the release of Evaluation Notices (ENs). All ENs will clearly indicate the type of exchange being conducted (e.g. clarification, communication, etc.). Any EN addressing a proposal deficiency or significant weakness will clearly indicate that a deficiency and/or significant weakness exists. The KO may discuss other aspects of the offeror’s proposal that could in the opinion of the KO be altered or explained to enhance materially the proposal’s potential for award. However, the KO will not be required to discuss every area where the proposal could be improved as outlined at FAR 15.306(d) and (e). All discussions will be documented in writing.

End of Addendum to FAR Provision 52.212-1.

ATTACHMENT 4

STAFFING CHART

PRODUCTIVE HOURS AND FTE

1,594,803* GROSS SQUARE FEET BASE ORDERING PERIOD

* PWS Para 1.4

**1617 Productive Hours = 1 FTE (Service Contract Labor Standards) ***1760 Productive Hours = 1 FTE (Non- Service Contract Labor Standards)

1st Shift

Productive Hours

2nd Shift Productive

Hours

3rd Shift Productive

Hours

TOTAL

Productive

Hours

TOTAL FTE**

TYPE I SERVICES-HHA

Bldg. # Location:

00001 TAMC WINGS A, B, & C

00003 TAMC WINGS D

00004 TAMC WINGS F, G, & H

00660 DENTAL CLINIC

00684 ACUTE CARE CLINIC/MED

LABORATORY/CMS

TYPE II SERVICES-HHA

00001 TAMC WINGS A, B, & C

00004 TAMC WINGS F, G, & H

00110 VA CENTER FOR AGING

(CFA)

00660 DENTAL CLINIC

TYPE III SERVICES-HHA

00001 TAMC WINGS A, B, & C

00003 TAMC WINGS D

00004 TAMC WINGS F, G, & H

00005 VA ADMINISTRATIVE E

WING

00009 COMM HEALTH NURSING

00025 UTILITY BOILER &

ENGINEERING ADMIN

00030 VA AMBULATORY CARE

CLINIC (ACC)

00040 CLINICAL

INVESTIGATIONS/DRUG

TEST LAB

00137 CENTRAL

PLANT/EMERGENCY

GENERATOR

00141 FACILITY MANAGEMENT

BRANCH

00143 HAZWASTE TRANSFER

ACCUMULATION POINT

00145 FACILITY MANAGEMENT

00147 CLINICAL

INVESTIGATION/PREVENTA

TIVE MEDICINE

00155 PATIENT

ADMINISTRATION/MEDICAL

RECORDS

00160 WAREHOUSE/PROPERTY

MGMT/REGIONAL

COMMAND

00161 WAREHOUSE/MATERIAL

BRANCH/PROPERTY

00215 MANPOWER

00339 DENTAL CLINIC/REGIONAL

CONTRACTING

00435 VETERINARY FACILITY

00664 PHYSICAL THERAPY

00672 CONCUSSION/TBI

CLINIC/3BCT EBH

00673 FAMILY ADVOCACY/8TSC

EBH

00676 PHARMACY/PAD/SARC/OPT

OMETRY/HBA/MCP

00677 2BCT SCMH/3BCT SCMH

00678 NA KOA DENTAL

CLINIC/CAB SCMH

00679 LOGISTICS/MED

MAINT/TROOP

IMMUNIZATIONS & MED

RCDS

00680 PEDS PCMH TEAM

HONU/TEAM GECKO

00681 8TSC SCMH/EBH

00682 FM PCMH RED & BLUE

TEAMS/ALLERGY &

IMMUNIZATIONS

00683 FM PCMH WHITE

TEAM/HQ/ADMIN/HCS/OPER

ATIONS

00685 RADIOLOGY/INFORMATION

MANAGEMENT

00686 PHYSICAL THERAPY

CLINIC/INTENSIVE OUTPAT

PROG/ANAM

00687 AUDIOLOGY HEARING

CONSRV/OCCUP HLTH/2BCT

& CAB EBH

00688 ORTHO/PODIATRY/CHIRO

CLINIC/INTEGRATIVE PAIN

MGMT

00691 OCCUPATIONAL THERAPY

CLINIC

00695 PHARMACY DISPENSARY

(REFILL)

00934 PUBLIC HEALTH COMMAND

DISTRICT (PHCD) HQ

00936 VETERINARY TREATMENT

FACILITY – CLINIC

02027 2BCT EMBEDDED

BEHAVIORAL HEALTH

L1829 WARRIOR OHANA MEDICAL

HOME

T0107 TELE BEHAVIROAL

HEALTH PUBLIC NURSING

T0160 DRUG TEST LAB (TRAILER

SWING SPACE)

T0162 CLINICAL INVESTIGATION

(DCI) (TRAILER SWING

SPACE)

T681A ARMY PUBLIC HEALTH

(TRAILER SWING SPACE)

TX035 RESOURCE MANAGEMENT

INPROCESSING

TX036 RESOURCE MANAGEMENT

MANPOWER

TX037 RESOURCE MANAGEMETN

W0680 COMBAT AVIATION

BRIGADE (CAB) SCMH/EBH

W0681 COMBAT AVIATION

TYPE IV SERVICES-HHA

00001 TAMC WINGS A, B, & C

00003 TAMC WINGS D

00004 TAMC WINGS F, G, & H

00664 PHYSICAL THERAPY

00695 PHARMACY DISPENSARY

00935 VETERINARY TREATMENT

FACILITY - SURGERY

TYPE V SERVICES-HHA

00001 TAMC WINGS A, B, & C

00003 TAMC WINGS D

00004 TAMC WINGS F, G, & H

00664 PHYSICAL THERAPY

00695 PARMACY DISPENSARY

FACILITY – SURGERY

TX035 RESOURCE MANAGEMENT

INPROCESSING

TX036 RESOURCE MANAGEMENT

MANPOWER

TX037 RESOURCE MANAGEMETN

TYPE VI SERVICES-HHA

00001 TAMC WINGS A, B, & C

00003 TAMC WINGS D

00004 TAMC WINGS F, G, & H

00032 VA PARKING STRUCTURE

LOBBIES

00664 PHYSICAL THERAPY

FACILITY – SURGERY

RMW Services

Linen Services

Management***

GRAND TOTAL:

** 1617 Productive Hours = 1 FTE (Service Contract Labor Standards)

***1760 Productive = 1 FTE (Non- Service Contract Labor Standards)

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT

TRIPLER ARMY MEDICAL CENTER

TRIPLER AMC, HI

SECTION 1

1. General. This performance work statement (PWS) is for healthcare housekeeping and related services at Tripler Army Medical Center (TAMC), West Oahu and multiple Medical Treatment Facilities (MTFs) in the health service area (HSA) of the US Army Garrison – Hawaii. As a performance based contract, the requirements are stated in terms of desired results with associated quality standards. Healthcare housekeeping services shall be performed in a manner that will maintain a satisfactory facility condition and present a clean, neat, and professional appearance.

1.1. Description of Services. The contractor shall furnish all personnel, training, labor, equipment, tools, supplies, management, administration, and services, except as may be expressly set forth as government furnished, and otherwise do all things necessary to perform and provide the work efforts described in the PWS.

1.2. Background. Tripler Army Medical Center is a general medical and surgical hospital sited at building one on Tripler AMC, and is part of the US Army Medical Command (MEDCOM). It is accredited by the Joint Commission (JC). The mission of TAMC is to provide world-class medicine to the military personnel and their families in safe, clean, and aesthetically-pleasing MTFs. TAMC is built on the Moanalua Ridge approximately eight miles west of downtown Honolulu. The medical campus, built in the 1940’s, is situated on a 366-acre site and is composed of a variety of building types, including medical facilities, fitness center, fire station, officers’ quarters, family housing, warehouses, and administration facilities. The main hospital is built into the side of the ridge and is located in the center of this acreage. The facility forms a plateau in the rise of the ridge. To the south of the hospital, on the Oceanside, the elevation of the ridge drops. To the north, towards the mountainside, the elevation climbs.

TAMC is built on a finger ridge that is part of the Koolau Mountain Range. On both the east and west sides of the ridge approximately 99 acres are steep slopes and narrow valleys used as a natural drainage and are undevelopable.

1.2.1. The medical center complex consists of an eleven-story hospital and four out-patient clinic buildings. The eleven-story hospital includes 12 Operating Room (OR) suites, one special procedure room, 11 Labor & Delivery (L&D) rooms, 2 L&D OR Suites and 194 total beds. Clinics and services include: emergency department, laboratory, obstetrical/gynecology, ophthalmology /optometry, orthopedics, pharmacy, physical therapy, psychiatry and radiology. The command suite and other administrative support functions such as: outpatient records, outpatient pharmacy, admissions and dispositions, primary care unit, and specialty care clinics which are located within the complex. TAMC employs over 2692 civilian personnel and over 1785 military personnel. There are 46 additional MTFs in the HSA of the US Army Garrison - Hawaii. These include the E Wing Veteran’s Administration (VA), the Dialysis area in 4G Wing that is adjacent to the main hospital, the Ambulatory Care Clinic, the Center for Aging, and the VA parking structure. The VA provides a lot of the same services mention above to our retirees. Exhibit C provides a complete listing of facilities supported by this contract.

1.3. Objective. The contractor shall provide healthcare housekeeping services that prioritize infection control while optimizing cleaning practices in support of TAMC’s mission of providing quality healthcare in safe, hygienic, and aesthetically-pleasing MTFs.

1.4. Scope. The contractor shall provide healthcare housekeeping services to TAMC to include the all buildings that are part of the VA facilities and all MTFs within the HSA of US Army Garrison - Hawaii. Requirements for this effort are determined by square feet (SF) of designated spaces to be cleaned. The estimated SF quantity for TAMC and multiple MTFs in the HSA is 1,594,803 SF. There may be reduced or additional SF for newly constructed buildings and/or building expansions that will require services as they are completed or a reduction of SF for facilities closing as a result of consolidation of services.

1.4.1. The following are projects currently undergoing construction or renovation:

Project Estimated Completion Estimated SF Bldg 40 April 2019 16,891

1.5. Ordering Period. The ordering period is five years from date of contract award, unless the Option to Extend Services is exercised, allowing the ordering period to be extended by up to six additional months. Task Orders (TO) will be funded by annual appropriations and each TO will not exceed one year except when authorized by law or by exercise of TO option periods.

1.6. Commercial Standards/Advisory Recommendations. The following commercial standards and advisory recommendations are applicable to this effort:

1.6.1. Association for the Healthcare Environment (AHE) Practice Guidance for Healthcare Environmental Cleaning manual.

1.6.2. International Sanitary Supply Association (ISSA) and Cleaning Industry Management Standard for Green Buildings (CIMS-GB). The contractor shall maintain ISSA CIMS-GB certification throughout the contract period.

1.6.3. Advisory recommendations of the Association of PeriOperative Registered Nurses (AORN).

1.6.4. Advisory recommendations of the Centers for Disease Control and Prevention (CDC) and The Healthcare Infection Control Practices Advisory Committee (HICPAC), "Guidelines for Environmental Infection Control in Health-Care Facilities”.

1.6.5. Clinical Nursing Skills and Techniques, 8th edition, Perry, Potter, Ostendorf.

1.6.6. American National Standards Institute/Association for the Advancement of Medical Instrumentation publication (ANSI/AAMI) ST65:2008, Processing of reusable surgical textiles for use in health care facilities.

1.6.7. U.S. Pharmacopeia Reference Standards, General Chapter 797, Pharmaceutical Compounding - Sterile…