QA_Document.pdf

Q&A – W81K00-18-R-0018

Below is a list of the questions and final answers:

1. How are these services currently being performed? Under contract? In-house?

-Currently being performed under two contracts.

2. If these requirements are currently being performed under a contract,

a. Who is the Contractor? Luke & Associates, Inc. & Magnificus Corporation

b. What is the contract number? W91YU0-14-D-0001 & W91YU0-14-C-0001

c. When does the contract expire? Both Expire 31 December 2018

d. What is the current contract value? $18,532,272.70 & $32,650,693.00

3. Addendum to 52.212-1(2): How many past performance questionnaires must come from the prime? If the prime is a joint venture, how many must come from the small business partner?

-The Solicitation requires two questionnaires from two different contracts.

4. Addendum to 52.212-1(2): Please align the PPQ deadline to be the same as the RFP closing date. Many MTF CORs are taking leave before the end-of-FY rush, so we respectfully ask that the Government accept PPQs through the solicitation closing deadline.

-The PPQ response date will remain the same, however please continue to keep record of your company’s request to the COR’s and submit as a matter of record to submit in case you don’t think the government may not get a submittal.

5. Addendum to 52.212-1(1): Please Clarify whether the Government is requesting responsibility information.

-Please ensure the first page of the SF1449 is filled in entirely and by award date have a valid SAM.

6. Addendum to 52.212-1(1.1): Does the government want offeror to address a particular scenario, (so it can evaluate apples-to-apples among offerors) or rather more generally outline their plan for accelerated recruiting?

-Please submit your plan for increased recruiting in the case of a surge.

7. Addendum to 52.212-1(1.2): Please confirm that the Government wishes to review this for all labor categories or whether specifically for the professional employees?

-Each skill set compensation will be evaluated for its ability to attract and retain quality health care providers.

8. Addendum to 52.212-1(1.2): Should offerors include compensation provided in PWS 10.1-2 in the compensation plan?

-No

9. Addendum to 52.212-1(1.3)(iv): In order for industry to respond with specific shift schedules, the Government must provide much more detailed information about what it requires in each shift. Please provide this information, e.g. the labor category mix it requires for each shift. Please also provide the current schedules with labor categories.

The mission at SRP is constantly fluctuating; therefore, all personnel must be available to work all shifts stated in the PWS.

10. Addendum to 52.212-1(1.3)(iv): Under personal services contracts, the Government is responsible for determining the shift schedule based on the Government’s requirements. If that is not the case in this contract, please clarify that point.

The Government has identified the possible shifts as outlined in the PWS. For the Non-personal services it’s the offerors responsibility to schedule their employees’ shifts.

11. Addendum to 52.212-1(1.3)(iv): Will the Government please clarify what about an offeror’s ability to perform it is evaluating in this part of the proposal so that industry can best address that point?

- Solicitation has been revised to clarify this refers to non-personal services. All contract personnel must be available to work all potential shifts as outlined in the PWS.

12. Addendum to 52.212-1(1.3): In light of PWS 1.3.2, consider whether offerors should specify whether they are certified by The Joint Commission for Health Care Staffing.

-There is no certification required of the offeror, however your employees must adhere to hospital policies that are IAW Joint Commission.

13. Addendum to 52.212-1(1.3): In light of PWS 3.4.2, we would suggest the Government allow offerors to specify as part of their proposal the identity of manager/key person who will be responsible for directing their performance and provide a resume demonstrating their capability.

In such a case, we would ask that the resume not be included in the page count for this sub-factor.

-Some contracts require Program Managers to be onsite to manage their employees therefore demonstrating their capability would be required but; in this case the government is only asking for Manager/Key personnel to act as liaison contract and the government. PWS was revised to remove verbiage for an onsite manager.

14. Addendum to 52.212-1(2): May CPARs be provided in lieu of PPQs?

-Please submit PPQ

15. Addendum to 52.212-1(2): Please provide Exhibits B & C (PPIS and PPQ) in Word format.

(FYSA, and you do not have to print this in the Q&A, but the solicitation version has pre-filled the contact email of a particular vendor that the Government will want to erase first.)

Documents will be provided in word

16. Addendum to 52.212-1(2): Will past performance from the prime be evaluated with greater relevancy than past performance from subcontractors?

-No.

17. Addendum to 52.212-1(3): If we understand the RFP correctly, and he contractor overhead costs tied to accelerated recruitment do not have a separate CLIN and, the way the solicitation currently is written, must be represented in the contractors fully-burdened hourly rates. Is that correct? If it is correct, please consider that this will create a risk of non-performance for the Government because surging recruitment carries increased overhead costs for the contractor that cannot be recovered with the current CLIN structure (i.e. a good contractor that invests in surging their recruitment capability can only do so but cutting into its profit, creating a perverse incentive). Consider mitigating that problem through one or more ODC CLINs, like allowing the contractor to invoice for increased surge overhead on a cost-reimbursement basis or a certain % increase on the bill rates for direct labor.

-Proposal must include all costs associated with the Government’s requirement.

18. Addendum to 52.212-1(3): Will a price realism analysis be performed?

-If the Government determines that a price realism analysis is required

19. FAR 52.216-19(b) (1): “$3,000” looks like it might be a mistake. This number is usually something like $10 million or $20 million.

-The guaranteed minimum of $3000.00 is correct

20. FAR 52.219-8: Should this be removed since the acquisition is a small-business set aside?

FAR Clause 52.219-8 is applicable because there a non-personal services skill sets on this requirement

21. General: Are there any Collective Bargaining Agreements in place on either of the two current contracts?

-No.

22. General: How will the contractor be notified of a military troop surge and the corresponding need to accelerate recruitment?

-Notification will come directly from the Contracting Office.

23. PWS 3.10.2: Could the government provide an average/routine security processing time (e.g.

how many days, typically) for WBAMC?

-Normal processing time is 30-45 days

24. PWS 3.4.2: Will Government or contractor personnel be responsible for processing contract personnel CACs?

-Once the background/security check and credentialing is complete then the contractor will provide a DD1172 and the government will process the CAC

25. PWS 3.4.2: Will WBAMC/SPRC provide an on-site office for the contractor’s management?

- Verbiage regarding an onsite Program Manager was removed from the PWS

26. All the CLINS for Excess Hours reference “IAW with PWS 1.4.3”

-Should be IAW PWS Para. 4.5; this is corrected on amendment 0002

27. There is no para 1.4 nor is there a subpara 1.4.3.

-Should be IAW PWS Para. 4.5; this is corrected on amendment 0002

28. Are we to include a signed copy of the SF 1449 in Section I – Administrative file?

-Yes.

29. Of all these seven (7) CLINS, have different wording from the other CLINs. The have an additional: "Any task orders placed against this CLIN will include both the number of FTE and hours required." Are the other CLINS going to be on one (1) task order with the total hours and these will be incremental Task Orders up to the MAX Quantity?

-Task order will be issued for the actual number of FTEs required to meet the Government’s mission. If additional FTEs are required then a new task order may be issued.

30. These CLINS are not listed as Not Separately Priced and appear to be just a header or lead off for the subCLINS 0001AA, 0001AB, etc. How are the offerors to price theses? What is the Gov expecting for these CLINS?

-informational clins only not priced.

31. CLIN 0001 Soldier Readiness Processing Services, Period of Performance is 1 January 2019 to 30 September 2019. CLIN 1001 Soldier Readiness Processing Services, Period of Performance is 1 October 2019 to 30 September 2020. The hours for the 0001 CLINS and the 1001 CLINS are the same however, the POPs are different. Should the hours for CLINS 0001AA-0001BT only be for 9 months. For example 0001AA would only be 8640. Please Clarify?

-The maximum quantity hours were updated on Amendment 0002

32. Both Documents (PPI and PPQ) appear to be due by 7 August 2018, 10:00 am CST. Would the Government extend this date so that the PPQs and PPIs are both due at the time of the full proposal submission 20 August 2018? Would this be in a separate PP Volume?

-Response date changed to 15 August 2018 at 10:00am Central Standard Time

33. Can the Government provide the PPQ in word Format?

- Documents will be provided in word

34. Can the Government please clarify the requirement? pg. 136 - RFP states "An electronic copy of the Offerors PPQs shall be submitted with the Offerors proposal". pg. 206 - PPQ Form states "...return via email no later than 7 August 2018, 10:00 CST to Anthony D. Browner, anthony.d.browner.civ@mail.mil." If our customer is providing the form to Anthony, does this mean that we should include a unsigned copy of our PPQs we sent to the client in our Past Performance Section or Volume?

-Pg. 136 was revised. Customers must provide PPQ directly to Mr. Browner.

35. Are the hours on the CLINS just the MAX hours per year for pricing and there will be Task Orders let against them up to the Max Quantity?

Task order will be issued for the actual number of FTEs required to meet the Government’s mission. If additional FTEs are required then a new task order may be issued.

36. The count on the FTEs in the CLINS Hours equals 176. Exhibit D - suggests that 104 FTEs will be required by 1 January 2019. Will the 1st Task Order include the 104 listed on Exhibit D.

Is the difference between the 104 on Exhibit D and the MAX hours that would support 176 the expected Surge capability or is this for growth? How long would the Surge last if implemented by the Government - is it short term (1-3 months) or long term (1-2 years)

-Maximum hours were updated in amendment 0002. Exhibit D is correct regarding the 104 FTEs that is required on 1 January 2019. The remaining FTE is for growth and/or surge. The length of the surge is depending on real world events.

37. What is the value of the current contracts?

-See Question #2.

38. Has the scope changed for Contract with Luke? -No

39. Has the scope changed for Contract with Magnificus? -No

40. Para states that "Offerors shall submit signed and dated proposals" What does that mean specifically? Does signed and dated proposal mean the 1449? - Yes

41. Is there a page limit for Subfactor 1.1?

– Solicitation updated to state total number of pages is limited to 20 pages for Managerial Approach and Accelerated Plan.

42. Is there a page limit for Subfactor 1.2?

– Solicitation updated to state total number of pages is limited to 20 pages for Managerial Approach and Accelerated Plan.

43. Does the government want the offeror to define/describe what is included in the Employee Compensation plan for each type of personal service provider and non-personal service worker?

-No, please complete the compensation spreadsheet as stated in 52.212-2

44. Subfactor 1.2 states that the offeror "(*MUST RETURN EXHIBIT “A” COMPENSATION PLAN WORKSHEET TO BE ELIGIBLE FOR AWARD)." Based on this requirement being under the Technical section, our we to understand that this would be included with the Technical section? Columns B through E of Exhibit With perhaps some additional details in section 1.2 seem to answer the compensation plan question.

-Correct.

45. The concern is with Columns F through J of Exhibit A includes "administrative, Profit, and the Billable Rate which is appear to be pricing data and SECTION IV - FACTOR 3 - PRICE:

states that - "All pricing information shall be addressed ONLY in the Price Proposal Volume."

Should there be 2 exhibits - one with Columns B through E to address subfactor 1.2. and the current Exhibit A that could be included in the Price Volume. Please clarify?

-The compensation spreadsheet is used in lieu of the compensation plan that is shown as the crosswalk for the Exhibit A. Because this requirement has 26 different skills sets the Government did not want the offerors to have to complete 26 different compensation plans plus additional compensation plans for the overtime hours. Exhibit A also reflects the breakdown of the unit cost including G&A and profit.

46. Can the Government please clarify what the difference is between the response to Subfactor

1.1 and Subfactor 1.3 sub (iv) b.? Both appear to read the same, "Provide the government with a detailed plan of your company’s ability to accelerate your recruiting efforts upon notification that the requested FTE's will need to be filled within 90 days,"

-Subfactor 1.1 will state the contractor’s plan for accelerated/surge recruiting and Subfactor 1.3 the contractor shall explain recruiting efforts in a normal environment of the 104 FTE’s REQUIRED 1 January 2019.

47. Can the Government please provide some additional details on what is meant and what the Government is looking for the quoter to provide by the wording; "The potential contractor will have to be qualified IAW the PWS"

-All contract personnel must be qualified in accordance with the PWS

48. Can the Government clarify the discrepancies between the 3 areas that address labor categories?

Exhibit A appears to be the most inclusive.

Exhibit D is missing Optometrist, Psychiatric Technician, X-Ray Technician, and MRI Technician.

There are no CLINs for Audiologist, Dentist, Optometrist, Psychiatric Technician, Registered Nurse, X-Ray, and MRI Tech There is an excess hour CLIN for Psychiatric Tech..

There is an excess hour CLIN for Registered Nurse.

There is an excess hour CLIN for X-Ray/MRI Tech combined category.

Are the Medical Supply Clerks and Medical Supply Technicians the same positions?

Are the Medical Support Clerks and Clinic Clerks the same positions?

-Solicitation was amended under P00001

49. Can the Government clarify what the offerors are to bid on the subject CLINs for Med Lab Tech Excess hours with the UNIT as Hospital Beds?

- Solicitation was amended under P00001

50. Can the government please clarify what the expected workload would be so we can build a schedule to fulfill the requirements? Is there a required minimum of labor categories needed for each shift?

-The Government’s workload is constantly fluctuating, therefore, expected workload will not be provided. Exhibit D reflects the required number of personal and non-personal service FTEs required on 1 Jan 19.

51. Please provide the assessment definitions, as the table within the PPQ is blank.

-Corrected and loaded to FEDBIZOPPS 27 July 2018.

52. Please provide clarification headings for the various tables to clarify how they should be completed.

-The tables listed in FAR Clause 52.212-2 depicts how the Government will evaluate the offerors proposal.

53. Are we to include a signed copy of the SF 1449 in Section I – Administrative file?

-Yes.

54. Should we include information as to who our subcontractors are in Section I – Administrative?

-No, the Government will only communicate with the Prime

55. Referencing the ‘Recency Assessment” for past performance: For projects/contracts/TOs that are actively being performed, performance must be a minimum of 80% complete as of the date of RFP for this contract. Past performance information that fails this condition will not be evaluated.

-Solicitation was revised to remove minimum 80%

56. Is that 80% of the total value of the contract? Is this including option years?

- Solicitation was revised to remove minimum 80%

57. Should Exhibit A be submitted in the technical or pricing volume. Proposal instructions have the submission of Exhibit A in technical under Subfactor 1.2 Total Employee Compensation. In evaluation of proposals it states that Exhibit A will be evaluated for Factor 3 – Price.

-The pricing exhibit A will be evaluated as technical factor

58. Please provide attachment 6 per the proposal instructions on page 136 under Section IV – Factor 3 – Price, ‘the Offeror shall complete and submit attachment 6 with their proposal.’

-This was included in error, the government will delete this requirement for “attachment 6”

59. What is the page count limitations for Section II – Factor 1 – Technical? The only page limit mentioned within the technical volume is under Subfactor 1.3 Managerial Approach ‘limited to twenty (20) pages; page limit does not include Past Performance.’

– -The contractor’s technical plan for sub-factors 1.1 & 1.3 will be limited to the 20 pages.

60. Should the ‘Recruiting Plan’ be included under Subfactor 1.1 Accelerated Recruiting Plan per the proposal instructions or under Subfactor 1.3 Managerial Approach as per the evaluation criteria on page 138?

- Subfactor 1.1 will state the contractor’s plan for accelerated/surge recruiting and Subfactor 1.3 the contractor shall explain recruiting efforts in a normal environment of the 104 FTE’s REQUIRED 1 January 2019.

61. Please see Exhibit C PPQ, the assessment definitions are missing. Please provide an updated

PPQ.

--Corrected and loaded to FEDBIZOPPS 27 July 2018.

62. Could you extend the due date for PPQ and PPI submission considering questions won’t be answered until Friday, August 3rd and right now the due date for past performance information is Tuesday, August 7th.

- Response date changed to 15 August 2018 at 10:00am Central Standard Time

63. CLIN 0001BL states it’s for Psychiatric Tech Excess Hours; however, nowhere in the CLIN structure (to include OYs) is there a CLIN for regular hours. Also, this position is not listed on “Exhibit D Required Skill Sets List.”

** Will a CLIN be created for regular hours?

** Will this position be incorporated on Exhibit D?

** If so, what will the FTE qty be?

-Yes the government added a regular hour CLIN for one FTE on amendment P00001 and this position will not be added to exhibit D.

64. CLIN 0001BM states it’s for X-Ray/MRI Tech Excess Hours; however, no here in the CLIN structure (to include OYs) is there a CLIN for regular hours. Also, this position is not listed on “Exhibit D Required Skill Sets List.”

** Will a CLIN be created for regular hours?

** Will this position be incorporated on Exhibit D?

** If so, what will the FTE qty be?

--Yes the government added a regular hour CLIN for one FTE on amendment P00001 and this position will not be added to exhibit D.

65. CLIN0001BK and OYs show the unit as Hospital Beds – Should that state Hours?

-Yes; this was corrected on amendment P00001.

66. Exhibit D Required Skill Sets List shows a requirement for 1 Audiologist; however, nowhere in the CLIN structure (to include OYs) is there an Audiologist listed.

** Will a CLIN be created?

- Yes the government added a regular hour CLIN for one FTE on amendment P00001

67. Exhibit D Required Skill Sets List shows a requirement for 2 Dentists; however, nowhere in the CLIN structure (to include OYs) is there a Dentist listed.

** Will a CLIN be created?

- Yes the government added a regular hour CLIN for one FTE on amendment P00001

68. CLIN 0001BA states it’s for Registered Nurse Excess Hours; however, nowhere in the CLIN structure (to include OYs) is there a CLIN for regular hours. Exhibit D Required Skill Sets Lists references a requirement for 1 RN FTE.

** Will a CLIN be created for regular hours?

-Yes the government added a regular hour CLIN for one FTE on amendment P00001

69. Will the experience and past performance of parent or subsidiary companies be evaluated if the proposal shows that a sister company lending its experience and past performance has made a firm commitment to have a meaningful involvement in contract performance?

-Revelent and Recency will be evaluated per evaluation factor #3 Past Performance.

70. Are there any additional requirements that an offeror must address in its proposal in order to utilize parent or subsidiary company experience and past performance if the proposal shows that a sister company lending its experience and past performance has made a firm commitment to have a meaningful involvement in contract performance?

-No

71. Are there specific or special evaluation criteria for rating the experience and past performance of an offeror who utilizes parent or subsidiary company experience and past performance if the proposal shows that a sister company lending its experience and past performance has made a firm commitment to have a meaningful involvement in contract performance?

-No, past performance will be rated as stated in the solicitation

72. Solicitation states “Consideration will be given to the effort, or portion of the effort, being proposed by the Offeror, teaming partner, or subcontractor whose contract is being reviewed and evaluated.” Is there a maximum number of Past Performances that a subcontractor can offer to the prime on this effort? Can a prime offeror have more than one subcontractor? Is subcontractor Past Performance given less weight in final evaluation?

- Past performance will be rated as stated in the solicitation, there is no maximum number of Past Performance.

73. Subfactor 1.1 and Subfactor 1.3 (iv) b are similar in terms of discussing accelerated recruiting plans. Is that the Government’s intention?

-Subfactor 1.1 discusses accelerated recruiting plan while Subfactor 1.3 discusses the managerial approach mainly used to normal/regular recruiting efforts.

74. Solicitation states “Past Performance Information (PPI) Sheet (Exhibit B) on at least two (2) but no more than five (5) recent task orders or stand-alone contracts for a Government or commercial client that they consider most relevant in demonstrating their ability to perform the proposed effort.” Please clarify if an offer can use separate task orders as separate past performances from a single master contract number? Can an offeror use a master contract that has multiple task orders as a single past performance?

-Yes, separate task orders can be used from a single master contract or a master contract that has multiple task orders as a single past performance.

75. Regarding the sign on bonuses, etc.: Rather than sort of "guessing," will the government consider requiring all contractors to use the same pricing model for evaluation purposes? i.e.

Will you please require all contractors to insert say for example $5,000 for Sign on, retention, and so forth?

-All incentives are not separately priced

76. What is included in the 20 page count, and what is not? Past Performance is explicitely not included, however, no mention of cover page, table of contents, price proposal, or administrative proposal. Please advise.

-The contractor’s technical plan for sub-factors 1.1 & 1.3 will be limited to the 20 pages.

77. Who is the incumbent contractor(s), how many FTEs are currently staffed, and how many FTEs are currently eligible for transition?

-See answer for question #2 for incumbent contractor’s and the government will not provide the current fill rates. The Government cannot guarantee the current incumbents would stay beyond 31 December 2018.

78. Does the government have any data around the FTE increase information? i.e. 50-100 more FTEs in 2019? 2022? What is the rationale for the increases?

-No, the awardee will be required to recruit and fill the required FTEs to support the Government’s mission.

79. Once staffing goes up, is there are chance that it will go back down?

-Mission dictates the number of FTEs that are required

80. Section I – Administrative: Subfactor 1.2 (iv) of the Instructions to Offeror (page not numbered in RFP) asks the offeror to describe how they will schedule shifts. This does not seem consistent with a personal services contract. Can the Government please clarify?

-This refers to non-personal services.

81. Can the Government please clarify how the offeror should present an IDIQ contract as a past performance reference?

- Past Performance Information (PPI) Sheet (Exhibit B) on at least two (2) but no more than five (5) recent task orders or stand-alone contracts for a Government or commercial client that they consider most relevant in demonstrating their ability to perform the proposed effort.

82. Should the offeror list individual task orders that make up a relevant reference? Or should the offeror use the totality of the IDIQ contract?

- Past Performance Information (PPI) Sheet (Exhibit B) on at least two (2) but no more than five (5) recent task orders or stand-alone contracts for a Government or commercial client that they consider most relevant in demonstrating their ability to perform the proposed effort.

83. Can the offeror use a different combination of task orders under the same IDIQ umbrella as separate past performance references?

-Yes

84. Would the government consider moving the due date for the PPIs and PPQs so that offerors can review the clarifying Q&A before sending out the PPQs?

- Response date changed to 15 August 2018 at 10:00am Central Standard Time

85. Do the overtime CLINS correspond to section 4.2.A – projected staffing surge due to mobilization/demobilization? Or should the overtime CLINS be priced in the regular hours

CLINS?

-Overtime CLINS have been identified for those skill sets which fall under the Wage Determination

86. Would the government please release “the electronic version of the Schedule outlined in Section B” that is mentioned in Section IV-FACTOR 3-PRICE.

-The solicitation was amended to remove this verbiage.

87. On page 135 of the solicitation, the government states that “The contractor will provide services for work weeks averaging 40 work-hours and may consist of an average of eight (8), ten (10), twelve (12)-hour -work days scheduled Sunday through Saturday…” Does the Government anticipate any of the HCPs to work night shifts?

-Please read the entire section of Paragraph 4 of the PWS.

88. As shifts may vary per labor category (i.e. family practice physicians and RN Case Managers), can the government please provide a sample schedule or a historical schedule for each of the required labor categories?

-No, workload is constantly changing the potential shifts are stated in the PWS

89. In Section II of 52.212-1 the Government states that subfactor 1.1 is the Accelerated Recruiting plan, however this requirement is also found in subfactor 1.3 Managerial Plan (iv)(b).

Is it the Government’s intention for these to be two separate documents with their own page limit? Or is Subfactor 1.1 required to be found in the Managerial Plan and counted under the 20 page limit?

-The contractor’s technical plan for sub-factors 1.1 & 1.3 will be limited to the 20 pages.

90. As Subfactor 1.1 Accelerated Recruiting Plan is also found in subfactor 1.3 Managerial Plan, does subfactor 1.1 count towards the 20 page limit for the Managerial Plan? If not, can you please provide the page limit for Subfactor 1.1?

-The contractor’s technical plan for sub-factors 1.1 & 1.3 will be limited to the 20

91. Can the government please provide a list of the current vacant positions?

- The government will not reveal current fill rates

92. Can the Government please provide some additional clarification as to what is required from the offerors for this section?

As the shifts "may consist of an average of eight (8), ten (10), twelve (12)-hour -work days scheduled Sunday through Saturday between the hours of 5: a.m. and 10:00 p.m.", is the Government looking for the offerors to provide three options for schedules with each possible workday shifts 8hr, 10 hr, and 12 hr between 5am and 10pm, 7 days a week? (such as 5:00 am to 2 :00 pm and 1:00 pm to 10:00 pm for 8 hours shifts) or with the current operational hours from approximately 7:00 a.m. to 7:00 p.m. is the Government looking for the offerors to provide three options for schedules with each possible workday 8hr, 10 hr, and 12 hr shifts between 7am and 7pm, 7 days a week? It was the offerors understanding that we are augmenting the Government personnel and that we would work the schedule as defined by the SRC, is that not the case?

-Solicitation has been updated to reflect the correct shift hours

93. As the schedule, hours and shifts could change or be staggered at the discression of the SRP Chief due to mission requirements, can the Government provide information as to what the minimum staffing requirements are per shift by labor category so that we can address the "how each shift will be staffed" requirement. For example, as this is augmenting the Government staff and we are only asked to provide 1 Psychologyst per Exhibit D what shift (hours) and days would that resource need to be present? It appears from the manning request that some of the personnel would be support to the Core Government staff during the prime hours (7am to 4pm?)

as there is only 1 resource per labor category, is this correct? It would be helpful to the non-incumbent offerors to have insight into the concept of operations of the SRC. Can the Government please provide additional details?

-Please keep in mind the SRP is a very fluid mission and one of the 8 hour shifts may be correct for the situation explained above, however; the government reserves the right to changed personnel to whatever shift they may need them.

94. It was the offerors understanding that the personal services would be onsite to support the Government and like other similar contracts, the offeror supplied personnel would work the schedules that are provided and coordinated by the Government. Is this not that case on this contract and the expectation is the offeror will provide the scheduling of resources? Please confirm?

-Please read the first page of the PWS regarding Non-personal services

95. Is it the Government expectation that the offeror has onsite management that would manage the onsite non-personal support service personnel and schedule? Please confirm?

- The PWS has been updated to remove the on-site requirement

96. How many Government personnel by labor category/shift are support this effort?

-The number fluctuates. Each year the department gets a Military Support Unit (MSU) to help support the effort. The number of military personnel within the MSU changes each year.

97. Since the majority of Government contracts/Task Orders start on 1 Oct, can the Government change the requirement "For projects/contracts/TOs that are actively being performed, performance must be a minimum of 80% complete as of the date of RFP for this contract." to For projects/contracts/TOs that are actively being performed, performance must be a minimum of 80% complete as of the date of Proposal submission."?

-Verbiage was removed from the solicitation

98. Can you please clarify if we can combine all completed Task Orders as a single Past Performance on a single award IDIQ Contract?

-Yes.

99. Will the Army provide office space onsite for the project manager to manage the scheduling of the personnel? Can we add the PM labor category to the pricing sheet.

-No; on-site manager is not a requirement of this contract action. PWS was updated to remove the on-site manager requirement

100. Depending on the duration of the Surge staffing, the rates for those individuals could be different than the regular fulltime personnel. Should Exhibit A and the CLIN structure include saparate categories and rates for the Surge support? Or would that be covered with the relocation

CLIN?

-No, please provide what you think you need to offer to attract and retain qualified health care providers.

101. Would the Government accept CPARS in lieu of requesting and submitting the PPQ?

-No

102. Is the workshare % for the 8(a) per Task Order or is it tracked at the contract as a whole. Is it based on FTEs or dollar value?

- Each individual Past Performance is evaluated separately

103. With the early due date (7 August) for the PPQs, there are some other questions about the selection of Past Performance (the 80% complete and how that is calculated, etc) that the answers to those questions would be helpful to allow my client to select the best Past Performance to support you and get their client to complete the PPQ on time.

- Response date changed to 15 August 2018 at 10:00am Central Standard Time

104. Regarding Retention Bonuses: Page 250 Section 10.3 – Will the government please clarify the following: are Retention Bonuses applicable to incumbents (if there are any) during the Phase-In period after initial award of the contract?

-Yes

105. Regarding Credentialing/Privileging Process Pages 247-249 – Will the government increase the number of monthly credentialing committee meetings in order to accommodate the volume of 104 FTE’s being processed during the Phase-In period due to the compressed onboarding period after initial contract award?

-The hospital will determine if it’s necessary to increase the monthly Credentialing Board

106. Will the government please clarify the page count for SECTION II - FACTOR 1 – TECHNICAL: Subfactor 1.1 – Accelerated Recruiting plan?

- The contractor’s technical plan for sub-factors 1.1 & 1.3 will be limited to the 20

107. The solicitation references surge needs- could you please outline the expected timelines when filling these requests?

-The solicitation states boots on the ground within 90 days.

108. The solicitation states Past Performance Questionnaires (PPQs) and Past Performance Information (PPI) Sheets are due Saturday 7 August 2018. The proposal is due Friday 20 August 2018. Will the Government please extend the due date for PPQs and PPIs to Friday 13 August 2018 to allow adequate time for transmittal of PPQs to customers for completion and submittal to the Government as well as completion and submittal of PPIs to the Government?

-Response date changed to 15 August 2018 at 10:00am Central Standard Time

109. Is an 8 point Arial Narrow font acceptable for graphics?

-The solicitation states “8 ½ x 11” paper with minimum one margin. Font shall be no less than Times New Roman 10 pt. A page printed on both sides will count as two pages

110. Do 11 X 17 foldouts count as one or two pages?

-The solicitation states “8 ½ x 11” paper with minimum one margin.

111. Are pdf files acceptable for all proposal volumes with the exception of the compensation plans?

Yes.

112. We understand the existing contracts require on-site program managers to manage day-to-day operations. This requirement is not part of the new solicitation. Has the Government determined the non-personal services personnel supporting soldier readiness do not require on-site supervision?

-The PWS has been updated to remove the verbiage for an on-site manager

113. Will offerors be penalized during the evaluation process for not providing on-site management for non-personal services?

- The PWS has been updated to remove the verbiage for an on-site manager

114. Will offerors benefit during the evaluation process for providing on-site management for non-personal services?

-No, The PWS has been updated to remove the verbiage for an on-site manager

115. How many incumbent contract providers (CPs) are currently employed on the existing contracts?

-The Government will not provide the requested information because we cannot guarantee the individuals will stay beyond 30 December 2018.

116. We understand there are at least two contractors providing the services at the present time?

Is our information correct (i.e., are two contractors currently supporting this requirement)?

-Yes; see response to question #2

117. What are the contract numbers and company names of current contractors?

-See response to question #2

118. The solicitation states as many as 200 CPs may be required during the contract term.

Approximately how many providers will the Government require at contract start (1 January 2019)?

-See Exhibit “D”

119. Can the Government provide the estimated number of CPs by job title required at contract start?

-See Exhibit “D”

120. Can the Government please provide the Section SF 1449 - CONTINUATION SHEET (approximately 110 pages) in Excel format?

-No; please convert for your own use.

121. Reference SF1449 Continuation Sheet:

* The base year is only 9 months but has the same full year hours as the option years.

-The quantities were updated in amendment P00001

* CLIN 0001AA and subsequent years – FPP or Int Med Phys: does not have an overtime (“Excess Hours”) CLIN

-These positions don’t fall under the Wage Determination; therefore, a separate CLIN to increase their rate is not warranted.

* CLIN 0001AD and option years – Psychologist: no overtime CLIN

-These positions don’t fall under the Wage Determination; therefore, a separate CLIN to increase their rate is not warranted.

* CLIN 0001BA and option years (i.e., 1001AZ, etc.) RN Excess Hours: no CLIN for regular hours

-This is corrected on amendment P00001

* CLIN 0001BL, and option years (i.e., 1001BK, etc.) Psych Tech Excess Hours: no CLIN for regular hours

- This is corrected on amendment P00001

* CLIN 0001BM and option years (i.e., 1001BL, etc.) X-Ray/MRI Tech Excess Hours: no CLIN for regular hours

- This is corrected on amendment P00001

122. Year 2020 (Option Year 1) is a Leap Year. Will the Government add 8 hours per FTE for Option Year 1?

-The government will address this issue at that time and modify the task order if necessary.

123. Please provide the assessment definitions, as the table within the PPQ is blank.

--Corrected and loaded to FEDBIZOPPS 27 July 2018.

124. Please provide clarification headings for the various tables to clarify how they should be completed.

-The tables listed in FAR Clause 52.212-2 depicts how the Government will evaluate the offerors proposal.

125. Please define PAX.

-Passengers, number of personnel to process through the SRP.

126. Please provide historical information on quantity of hours and frequency of requests for alternate schedules, such as 24 hour, week night, weekend, and holiday shifts. This affects pricing, as they are part of the total compensation analysis.

The Government cannot provide the historical data. The 24 hour requirement is only in the event of a surge. This requirement is not in the current contract. The normal work week is stated in the hours of performance

127. The shift schedule here is different than the shift schedule detailed in the instructions Subfactor 1.3 - Managerial Approach (iv)

a. Which shift schedule should take precedence?

-The solicitation was updated to reflect the correct shift hours

128. Please confirm that current employees and/or subcontractors of the incumbent are free to be interviewed by, employed, and accept offers of employment by the new contractor, without penalty.

-The new awardee will be given the incumbent’s information at the time of award.

The awardee cannot contact the incumbents during their scheduled duty day to ensure not to impede the Government’s mission.

129. Does the same clause exist under the current contract? If so, were the authorized amounts for sign-on and retention bonuses the same as will apply under the new contract? If the authorized amounts under the current contract were different, we request they be provided.

These affect pricing, as they are part of a total compensation analysis.

-This information will not be provided.

130. Please provide a list of “other outlying clinics” with name of installation and address.

-All facilities are located on old and new Fort Bliss, which is a 10 mile radius between each other.

131. Please define the term "requirement"? Page 232: PWS 4.10.

-The meaning of “requirement” is FTE.

132. Section 1 of the PWS references services in support of the Conus Replacement Center. Is the current CONUS Replacement Center contract being combined with this Soldier Readiness Center contract?

-Yes; this is a combined requirement to support Mobilization and Demobilization (MOB/DEMOB), Conus Replacement Center (CRC), Separation and Physical History Examinations (SHPE) all fall under the Soldier Readiness Center (SRP).

133. Section 1 of the PWS states, “The contract personnel may be required to work at different locations within WBAMC due to transitioning services, staff shortages, or peak/surge workloads.

The hours required under this contract may fluctuate based on mobilization and demobilization mission requirements. During non-peak times, the government will release contractors not required to perform services at the Government's discretion. The Government will notify the contractor when this determination has been made.”

a. In the event of contractor releases, how much notification time will be given to the contractor that services will not be required? As much time as possible.

b. Conversely, in the event of peak/surge workloads, how much advance notification will contractors be given? This is referring to normal working conditions. Peak/surge workload within a clinic. In the event of a surge where additional FTEs are required then 90 day notice will be provided.

134. Can the Government provide contractors with historical workload numbers for the current services?

-The Government will not provide the historical workload information

135. Can the Government provide the historical turnover rate and fill rate for contract personnel under the existing services?

-- The government will not provide the requested information

136. Is the compensation plan submitted considered the “minimum” we can compensate and individual or are these for evaluation purposes only?

-The compensation will be evaluated to see if the compensation is acceptable to attract and retain qualified health care providers.

137. Does a full compensation plan, as illustrated in the Crosswalk, need to be submitted in addition to Exhibit A?

-No

138. Reference 52.212-1. The text for Subfactor 1.1 – Accelerated Recruitment Plan is identical to that in Subfactor 1.3 – Managerial Approach (iv)(b).

a. Is it the Government’s expectation that offerors should answer this twice or is Subfactor 1.1 addressed by responding to it under Subfactor 1.3(iv)(b)?

b. Is the response to Subfactor 1.1 – Accelerated Recruitment Plan included in the 20 page limit permitted for the Managerial Approach section?

-The contractor must be clear in its distinction between subfactor 1.1 and subfactor 1.3; however, “Accelerated” and “Managerial Approach” is limited to 20 pages.

139. Reference 52.21201, Subfactor 1.3 – Managerial Approach (iv)(a):

a. We are assuming that in response to this section, the Government is expecting contractors to design and create a schedule that represents the level of operational capability at any given hour on a typical duty day. Is this assumption correct?

b. When responding to Subfactor 1.3 – Managerial Approach (iv)(a), should offerors develop their shift staffing based on the positions provided in Exhibit D Required Skill Sets? If not, can the Government provide what positions we should use to develop this staffing schedule?

c. Can the Government provide workload/demand data to help contractors design a more tailored schedule geared towards busy/slower times with appropriate staff volumes (for efficiency)?

-This refers to non-personal services. All contract personnel must be available to work all potential shifts as outlined in the PWS. Workload information will not be provided.