Solicitation_Attachment_0002_-_QASP.DOCX

Quality Assurance Surveillance Plan (QASP) Blade PBL Follow-On Contract 08/24/2017

Quality Assurance Surveillance Plan (QASP)

Follow-On Contract

1. Vision

Support procurement and repair/overhaul of the CH-47 forward and aft blades and associated container.

CCAD/AMCOM goals:

· Improve logistics response time.

· Improve time on wing.

· Improve component availability

· Meet system demand requirements

· Manage obsolescence

2. Mission Contractor shall provide product support activities to include: repair/overhaul, forecasting and demand analysis, procurement, replenishment, inventory management, obsolescence management, configuration management and fulfillment of sustainment demands.

3. Purpose This Quality Assurance Surveillance Plan (QASP) is a government-developed document used to determine if the contractor's performance meets the performance standards contained in the contract. The QASP establishes procedures on how this assessment/inspection process will be conducted. It provides the detailed process for a continuous oversight process:

1. What will be monitored

2. How monitoring will take place

3. Who will be conduct the monitoring

4. How monitoring efforts and results will be documented

5. The contractor is responsible for implementing and delivering performance that meets contract standards using its Quality Control Plan. The QASP provides the structure for the government's surveillance of the contractor's performance to assure that it meets contract standards. It is the government's responsibility to be objective, fair and consistent in evaluating contractor performance.

6. The QASP is not part of the contract nor is it intended to duplicate the contractor's quality control plan. This QASP is a living document. Flexibility in the QASP is required to allow for an increase or decrease in the level of surveillance necessary based on contractor performance.

7. The Government may provide a copy of the QASP to the contractor to facilitate open communication. In addition, the QASP should recognize that unforeseen or uncontrollable circumstances might occur that are outside the control of the contractor.

8. Bottom line, the QASP should ensure early identification and resolution of performance issues to minimize impact on mission performance.

4. Authority Authority for issuance of this QASP is provided under Part 46 of the Federal Acquisition Regulation, Inspection of Services clauses, which provides for inspection, acceptance and documentation of the service called for in the contract or order. This acceptance is to be executed by the contracting officer or a duly authorized representative.

5. Roles and Responsibilities The following personnel shall oversee and coordinate surveillance activities.

5.1 Program / Project Manager

The PM provides primary program oversight, nominates the COR, ensures the COR is trained before performing any COR duties and supports the COR's performance assessment activities. While the PM may serve as a direct conduit to provide Government guidance and feedback to the Contractor on technical matters, they are not empowered to make any contractual commitments or any contract changes on the government's behalf.

Assigned PM: Lucretia Pope Organization or Agency: AMCOM Telephone: 256.955.6498 Email: Lucretia.y.pope.civ@mail.mil

5.2 Contracting Office (KO)

The KO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The KO shall also ensure that the contractor receives impartial, fair, and equitable treatment under this contract. Determine and document the final assessment of the contractor's performance in the governments past performance tracking system.

Assigned KO: Elisa Boyer Organization or Agency: ACC-RSA Telephone: 256.955.9258 Email: elisa.p.boyer.civ@mail.mil

5.3 Contracting Officer's Representative (COR)

The COR is responsible for providing continuous technical oversight of the contractor's performance. The COR uses the QASP to conduct the oversight/surveillance process. The COR shall keep a Quality Assurance file that accurately documents the contractor's actual performance. The purpose is to ensure that the contractor meets the performance standards contained in the contract. The COR is responsible for reporting early identification of performance problems to the KO. The COR is required to provide an annual performance assessment to the KO which will be used in documenting past performance. The QASP is the primary tool for documenting contractor performance. The COR is not empowered to make any contractual commitments or to authorize any contractual change on the Government's behalf.

Assigned COR: Shawn Taylor Vinson Organization or Agency: AMCOM Telephone: 256.955.6427 Email: shawn.taylor.vinson.civ@mail.mil

5.4 Other Key Government Personnel

ALC, CH-47 Airframe Division U.S. Army Aviation and Missile Research, Development and Engineering Center (AMRDEC)

This may include performance monitors, inspectors, technical experts, or others who provide information that helps the COR monitor contractor performance.

5.5 Contractor Representatives

The following employees of the contractor serve as the contractor's Program Manager and Task Manager for this contract. (Section to be complete after the contract award)

Program Manager – TBD Telephone: TBD Email: TBD 6 Performance Requirements and Method of Surveillance This section describes the special requirements for this effort. The following sub-sections provide details of various considerations on this effort.

6.1 Contract Surveillance

The goal of the QASP is to ensure that contractor performance is effectively monitored and documented. The COR's contribution is their professional, non-adversarial relationships with the KO, PM and the contractor, which enables positive, open and timely communications. The foundation of this relationship is built upon objective, fair, and consistent COR evaluations of contractor performance against contract requirements. The COR uses the methods contained in this QASP to ensure the contractor is in compliance with contract requirements. The COR function is responsible for a wide range of surveillance requirements that effectively measure and evaluate the contractor's performance. Additionally, this QASP is based on the premise that the contractor, not the government, is responsible for management and QC/QA actions to successfully meet the terms of the contract.

6.2 Surveillance Matrix

The Surveillance Matrix (Attachment 1) is the list of performance objectives and standards that must be performed by the contractor. This matrix details the method of surveillance the COR will use to validate and inspect these performance elements. Inspection of each element will be documented in the COR file. Performance objectives define the desired outcomes. Performance Standards define the level of service required under the contract to successfully meet the performance objective. The inspection methodology defines how, when, and what will be assessed in measuring performance. The Government performs surveillance, using this QASP, to determine the quality of the contractor's performance as it relates to the performance element standards. The PRS should be used to form the foundation of the COR's inspection checklist.

In evaluating the quality of contractor’s performance, the following performance ratings may be used.

Performance Rating Criteria

Appendix 1 - Surveillance Matrix

How: Review of recovery plan documented in CDRL Frequency: As Requested Who: The Boeing Company Excellent/Outstanding:

Very Good:

Satisfactory:

Marginal:

Unsatisfactory:

How: Review of recovery plan documented in CDRL Frequency: As Requested Who: The Boeing Company Excellent/Outstanding:

Very Good:

Satisfactory:

Marginal:

Unsatisfactory:

How: Review of recovery plan documented in CDRL Frequency: As Requested Who: The Boeing Company Excellent/Outstanding:

Very Good:

Satisfactory:

Marginal:

Unsatisfactory:

How: Review of recovery plan documented in CDRL Frequency: As Requested Who: The Boeing Company Excellent/Outstanding:

Very Good:

Satisfactory:

Marginal:

Unsatisfactory:

How: Review of data documented in CDRL Frequency: Monthly Who: The Boeing Company Excellent/Outstanding:

Very Good:

Satisfactory:

Marginal:

Unsatisfactory

How: Review of data documented in CDRL via WEBSDR Frequency: As Required Who: The Boeing Company Excellent/Outstanding:

Very Good:

Satisfactory:

Unsatisfactory

How: Review of data documented in CDRL Frequency: Monthly Who: The Boeing Company Excellent/Outstanding:

Very Good:

Satisfactory:

Marginal:

Unsatisfactory

How: Review of data documented in CDRL Frequency: When the contractor makes a change to the plan that affects a critical characteristic, submit copy of the revised plan to the Government, for review and comments, within 30 days after the date of the change.

Who: The Boeing Company Excellent/Outstanding:

Very Good:

Satisfactory:

Marginal:

Unsatisfactory

5.7 The Contractor shall complete TAMMS-A forms for all demilitarized assets.

How: Review of data documented in CDRL Frequency: As Required Who: The Boeing Company Excellent/Outstanding:

Very Good:

Satisfactory:

Performance Objectives

How: Review of data documented in CDRL Frequency: One Time Who: The Boeing Company Excellent/Outstanding:

Very Good:

Satisfactory:

Marginal:

Unsatisfactory

How: Review of data documented in CDRL Frequency: When the contractor makes a change to the plan that affects a critical characteristic, submit copy of the revised plan to the Government, for review and comments, within 30 days after the date of the change.

Who: The Boeing Company Excellent/Outstanding:

Very Good:

Satisfactory:

Marginal:

Unsatisfactory

How: Review of data documented in CDRL Frequency: As Required Who: The Boeing Company Excellent/Outstanding:

Very Good:

Satisfactory:

Performance Objectives

12.3 The contractor shall request SNRR approval IAW) Logistics Product Data Summaries, SNRR instructions and prior to submitting the IUID to the DoD IUID registry.

How: Review of data documented in CDRL Frequency: As Required Who: The Boeing Company Excellent/Outstanding:

Very Good:

Satisfactory:

Marginal:

Unsatisfactory

How: Review of data documented in CDRL Frequency: As Required Who: The Boeing Company Excellent/Outstanding:

Very Good:

Satisfactory:

Marginal:

Unsatisfactory

How: Review of recommendations documented in CDRL Frequency: As Required Who: The Boeing Company Excellent/Outstanding:

Very Good:

Satisfactory:

Marginal:

Unsatisfactory:

How: Review of recovery plan documented in CDRL Frequency: As Requested Who: The Boeing Company Excellent/Outstanding:

Very Good:

Satisfactory:

Unsatisfactory:

Appendix 2 - Corrective Action Report (CAR)

CORRECTIVE ACTION REPORT (CAR)

(If more space is needed, use reverse and identify by number)

1. CONTRACTOR

2. CONTRACT NUMBER

3. TYPE OF SERVICES

4. FUNCTIONAL AREA

5. SUSPENSE DATE

6. CONTROL NUMBER

7. DEFICIENCY |_| MAJOR |_| MINOR

FINDING:

FINDING IMPACT:

Please respond with a written corrective action plan that details the corrective action of the cited deficiency, the cause of the deficiency, and actions taken to prevent recurrence by Suspense Date in Block 5. If date was not entered in Block 5, the contractor is not required to provide a response.

8. QUALITY ASSURANCE PERSONNEL (COR)

TYPED NAME AND GRADE

SIGNATURE AND DATE

9. ISSUING AUTHORITY

TYPED NAME AND GRADE

SIGNATURE AND DATE

10. COR RESPONSE TO CONTRACTOR CORRECTIVE ACTION AND ACTION TAKEN TO PREVENT RECURRENCE

11. COR DETERMINATION

|_| ACCEPTED |_| REJECTED

12. CLOSE DATE

Appendix 3 - Customer Complaint Record

CUSTOMER COMPLAINT RECORD

DATE/TIME OF COMPLAINT

SOURCE OF COMPLAINT

ORGANIZATION

BUILDING NUMBER

INDIVIDUAL

PHONE NUMBER

NATURE OF COMPLAINT

CONTRACT REFERENCE

VALIDATION

DATE/TIME CONTRACTOR INFORMED OF COMPLAINT

ACTION TAKEN BY CONTRACTOR

RECEIVED/VALIDATED BY

Appendix 4 - Performance Assessment Report (PAR)

PERFORMANCE ASSESSMENT REPORT (PAR)

(If more space is needed, use reverse and identify by number)

4. QUALITY ASSURANCE PERSONNEL (COR) SIGNATURE AND DATE

I. PERFORMANCE

7. |_| DEFICIENCY (CHECK ALL BOXES THAT APPLY)

|_| NEW

|_| REPEAT

|_| NO DEFICIENCY NOTED

8. SERVICES SUMMARY or PWS PARAGRAPH ITEM REVIEWED

II. CONTRACTOR VALIDATION

11. CONTRACTOR REPRESENTATIVE |_| CONCUR |_| NON-CONCUR

12. CORRECTIVE ACTION ESTIMATED COMPLETION DATE

13. CONTRACTOR REPRESENTATIVE CORRECTIVE ACTION AND PREVENTION OF RECURRENCE OR REASON FOR NON-CONCURRENCE OF COR CITED DEFICIENCY

III. ACTION CORRECTED

14. |_| CONCUR |_| NON-CONCUR COR SIGNATURE AND DATE

15. COR REMARKS (REQUIRED)

6. CONTRACTOR REPRESENTATIVE REMARKS