A07_Amendment_W56ZTN-16-R-0001-0005.Executed.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

a. The purpose of this amendment is to update/correct Answ er #39 w hich w as issued in the Amendment W56ZTN-16-R-0001-0003 posted in FedBizOpps on 17 October 2016, and also to provide answ ers to additional questions w hich the Government has received.

b. This amendment also revises Section 9.0 of the Performance Work Statement (PWS) (Page 32 of the solicitation) and adds FAR clause 52.208-9 into the solicitation.

c. The proposal due date is extended from 03 November 2016 to 07 November 2016 at 11:00AM, Eastern time.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 84

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 26-Oct-2016

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X W56ZTN-16-R-0001

X 9B. DATED (SEE ITEM 11)

29-Sep-2016

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer X is extended, is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

26-Oct-2016

CODE

ACC-APG - GARRISON DIVISION (W56ZTN)

ACC-APG GARRISON DIVISION

6001 COMBAT DRIVE

ABERDEEN PROVING GROUND MD 21005

W56ZTN 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

W56ZTN-16-R-0001

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 30 - BLOCK 14 CONTINUATION PAGE

The following have been added by full text:

AMENDMENT 0005

Q &A FOR CUSTODIAL – W56ZTN-16-R-0001

QUESTIONS AND ANSWERS from 1 – 23 can be obtained in the Solicitation Amendment W56ZTN-16-R-0001- 0001 posted in FedBizOpps on 05 October 2016.

QUESTIONS AND ANSWERS from 24 - 33 can be obtained in the Solicitation Amendment W56ZTN-16-R-0001- 0002 posted in FedBizOpps on 07 October 2016.

QUESTIONS AND ANSWERS from 34 - 45 can be obtained in the Solicitation Amendment W56ZTN-16-R-0001- 0003 posted in FedBizOpps on 17 October 2016.

46. Instructions to those of visitors who received the maps at the site visit on 12 October 2016 returning the maps to the Government.

ANSWER #46: Please send the maps to the following address.

U.S. Army Garrison ‐ Aberdeen Proving Ground Directorate of Public Works Engineering Services Division ATTN: CADD/GIS Office 4304 Susquehanna Ave.

Aberdeen Proving Ground, MD 21005‐5001

47. In reference to Schedule of Services (Option B, Attachment 1B) and Attachment 5 (Option B – Technical Exhibits), CLIN 0001AA (Child Care) SSP A, aligns with Technical Exhibit 6A – Child Care Facilities; however, the total square footage in the TE appears incorrect. Further, the SF to be serviced, per the CLIN does not appear to align with the TE.

ANSWER #47: Quantity of square footage for Item 0001AA (Child Care) SSP A in the Schedule of Services (Option B, Attachment 1B) remains unchanged. As stated in the solicitation, this is an ID/IQ contract with task orders issued during the POP contract. The quantity of square footage provided in the Schedule of Services is estimate and may be added/subtracted via buildings to the technical exhibits which will be specified in task orders throughout the POP contract.

48. In reference to Answer #39, whether or not contractors are purchasing the toilet paper, paper towels or trash liners.

ANSWER #48: See Answer 49 below.

49. CORRECTION OF ANSWER #39 FOR THE QUESTION #39 issued in the Solicitation Amendment # W56ZTN‐16‐R‐ 0001‐0003 which was posted in FedBizOpps on 17 October 2016.

ANSWER #49: The following answer replaces Answer 39.

The contractor shall provide all required supplies (including but not limited to: toilet tissue, paper towels, hand soap, floor/surface cleaners, trash bags, etc.) required for a custodial contract. FAR Part 52.208‐9 applies to this solicitation and the contractor shall use products that are on the Procurement List maintained by the Committee for Purchase from People Who Are Blind or Severely Disabled. The website is http://www.abilityone.gov/procurement_list/product_contractors.html. The National Industries for the Blind (NIB) Team can field questions regarding pricing of AbilityOne products for prospective bidders, and they have processes in place to establish the necessary supply chain for the awardees to obtain AbilityOne products. Website:

http://www.nib.org. Potential offerors should note that Government facilities have existing Kimberly Clark towel dispensers and soap dispensers are DEB brand. Any products supplied must be compatible with the existing installed equipment.

52.208-9 CONTRACTOR USE OF MANDATORY SOURCES OF SUPPLY OR SERVICES (MAY 2014)

(a) Certain supplies or services to be provided under this contract for use by the Government are required by law to be obtained from nonprofit agencies participating in the program operated by the Committee for Purchase From People Who Are Blind or Severely Disabled (the Committee) under the 41 U.S.C. 8504. For mandatory supplies or services that are not available from DLA/GSA/VA, price and delivery information is available from the appropriate central nonprofit agency. Payments shall be made directly to the source making delivery. Points of contract for central nonprofit agencies are:

(1) National Industries for the Blind, 1310 Braddock Place, Alexandria, VA 22314-1691, (703) 310-0500; and

(2) NISH, 8401 Old Courthouse Road, Vienna, VA 22182, (571) 226-4660.

(b) The Contractor shall immediately notify the Contracting Officer if a mandatory source is unable to provide the supplies or services by the time required, or if the quality of supplies or services provided by the mandatory source is unsatisfactory. The Contractor shall not purchase the supplies or services from other sources until the Contracting Officer has notified the Contractor that the Committee or an AbilityOne central nonprofit agency has authorized purchase from other sources.

(c) Price and delivery information for the mandatory supplies is available from the Contracting Officer for the supplies obtained through the DLA/GSA/VA distribution facilities. For mandatory supplies or services that are not available from DLA/GSA/VA, price and delivery information is available from the appropriate central nonprofit agency. Payments shall be made directly to the source making delivery. Points of contact for AbilityOne central nonprofit agencies are:

(1) National Industries for the Blind, 1310 Braddock Place, Alexandria, VA 22314-1691,(703) 310-0500; and

(2) NISH, 8401 Old Courthouse Road, Vienna, VA 22182, (571) 226-4660.

(End of clause)

SECTION A - SOLICITATION/CONTRACT FORM

The required response date/time has changed from 28-Oct-2016 02:00 PM to 07-Nov-2016 11:00 AM.

SECTION C - DESCRIPTIONS AND SPECIFICATIONS

The following have been added by full text:

PERFORMANCE WORK STATEMENT

CUSTODIAL, POST WIDE

PERFORMANCE WORK STATEMENT

IMCOM ATLANTIC REGION

Aberdeen Proving Ground, APG, MD

1.0. Introduction. This contract provides for custodial services to various buildings and activities located on Aberdeen Proving Ground. The goal is to support mission accomplishment by providing a clean healthy environment for occupants, users, and visitors to facilities identified to receive custodial services under this contract.

To meet this goal close coordination is required between the Contractor and Contracting Officer’s representative to efficiently provide Custodial Services while minimizing disruptions to operations within the facilities and meeting security requirements. An overview of the installation mission is at Appendix A. A map depicting the installation is at Appendix B. Specific facilities receiving Custodial Services under this contract may be changed as facilities are built, use of facilities changes, and facilities are taken out of service. Current listings of facilities and schedules for tasks performed less frequently than monthly are at Technical Exhibits (TE) 1A, 1B, and 1C.

1.0.1. The Government intends to acquire services under this contract by issuing monthly task orders that specify a required performance level for each facility. Pricing will be determined through bid price per building square foot for scheduled cleaning service and through the use of Unit prices provided by the Contractor for project cleaning services.

1.1. Organization of the Performance Work Statement (PWS)

1.1.1. Sections:

1.0 Introduction

2.0 Scope of Work

3.0 General Information

4.0 Quality Control and Performance Assessment

5.0 Specific Tasks for General Cleaning (SSP A, B, & C)

6.0 Specific Tasks for Project Cleaning Services

7.0 Specific Tasks, Installation Specific Services

8.0 Government Furnished Property, Equipment, Supplies, and Services

9.0 Contractor Furnished Equipment, Supplies, and Services

10.0 Schedules and Reports

1.1.2. Technical Exhibits:

OPTION A

Option A is inclusive of TE’s: 1A (Basic) Red – Amber – Green; 1B (Gyms) Red – Amber – Green; 1C (CDC); 2A - 2B - 2C are the Frequency schedules for the Option A only. TE 3 refers to the Project Cleaning Services. TE 4 is for the Installation Specific Cleaning Services. TE 5 refers to the Floor Plans.

TE-1A- List of facilities to receive service per SSP A TE-1B- List of facilities to receive service per SSP B

TE-1C- List of facilities to receive service per SSP C TE-2A- Tasks and Frequencies per SSP A TE-2B- Tasks and Frequencies per SSP B TE-2C- Tasks and Frequencies per SSP C

TE-3 - Project Cleaning Services TE-4 - Installation Specific Cleaning Services TE-5 - Floor Plans

OPTION B

Option B is inclusive of TE’s 3 (Project Cleaning Services), 4 (Installation Specific Cleaning), 5 (Floor Plans), 6A (CDC/Youth Centers) - 6B (Basic) - 6C (Basic Plus) - 6D (Basic Enhanced) - 6E (Gyms/Fitness Centers), 7 (Frequency Schedule), and 8 (Frequency Schedule for Basic Plus and Enhanced).

1.1.3. Appendices

Appendix A- Installation Mission Overview Appendix B- Installation Map Appendix C- Applicable Publications and Forms Appendix D- Definitions Appendix E- Abbreviations Appendix F- Indefinite Delivery/Indefinite Quantity (ID/IQ) Schedule

2.0. Scope of Work.

2.1. The Contractor shall provide all personnel, management, tools, supplies, transportation, labor, equipment, and other items and services necessary to perform Custodial Services as defined in this Performance Work Statement (PWS) except as specified in Section 8.0 as Government furnished. The Contractor shall perform custodial services to the standards in this contract and in a manner that will maintain a satisfactory facility condition and present a clean, neat, and professional appearance.

2.2. All work performed by the contractor shall be in accordance with all applicable laws, regulations (including AR 420-1), and commercial practices.

2.3. Scheduled Cleaning Services. The Government’s intent is to have two (2) separate Technical Exhibits with different level of services for buildings according to their use.

Technical Exhibit OPTION A: 1A, 1B, and 1C identify (based on type use) which buildings/areas belong to each Service Support Program (SSP), the square footage of the buildings/areas, any special security considerations, and any constraints as to when during the day or week scheduled service can be performed to the building/area and schedules for tasks performed less frequently than monthly. Technical Exhibits 2A, 2B, and 2C identify tasks and frequencies for each of three potential Performance Levels (Red, Amber, and Green) for that SSP. The Performance Level for each SSP shall be determined by the relevant Task Order(s) issued by the Contracting Officer (KO).

Technical Exhibit OPTION B: SSP A, SSP B, and SSP C (based on type use) which buildings/areas belong to each Service Support Program (SSP), the square footage of the buildings/areas, any special security considerations, and any constraints as to when during the day or week scheduled service can be performed to the building/area and schedules for tasks performed less frequently than monthly. SSP A – Child Care, Youth Centers, SSP B - Basic Cleaning Installation Administration, Community, Training, & Education, Warriors in Transition, SSP B - Basic Plus, and SSP B - Basic Enhanced, and SSP C Fitness Centers.

2.3.1. OPTION A - Technical Exhibit 1A lists facilities currently identified to receive the SSP A tasks and frequencies shown in Technical Exhibit 2A.

2.3.2. OPTION A - Technical Exhibit 1B lists facilities currently identified to receive the SSP B tasks and frequencies shown in Technical Exhibit 2B.

2.3.3. OPTION A - Technical Exhibit 1C lists facilities currently identified to receive the SSP C tasks and frequencies shown in Technical Exhibit 2C.

2.3.4. OPTION B – Technical Exhibit 6A lists facilities currently identified to receive the SSP A tasks and frequencies shown in Technical Exhibit 6A.

2.3.5. OPTION B – Technical Exhibits 6B, 6C, and 6D, and 6E list facilities currently identified to receive the SSP B tasks and frequencies shown in Technical Exhibit 6B, 6C, and 6D.

2.3.6. OPTION B – Technical Exhibits 6E lists facilities currently identified to receive the SSP C tasks and frequencies shown in Technical Exhibit 6E.

2.3.7 OPTION B – Technical Exhibit 7 lists facilities currently identified to receive the SSP A, SSP B, and SSP C tasks and frequencies shown in Technical Exhibit 7.

2.3.8 OPTION B – Technical Exhibit 8 lists facilities currently identified to receive the SSP B tasks and frequencies shown in Technical Exhibit 8.

2.4. Project Cleaning Services. Project services will be provided as directed by the KO or the Contracting Officer’s Representative (COR) based on the task list unit pricing schedule established by this contract. Project services address requirements identified during the contract period above and beyond regularly scheduled cleaning services (i.e. spills, leaks, and visits by dignitaries, etc.). See TE 3.

2.5. Installation Specific Cleaning Services. Specific services will be provided as directed by the KO or the Contracting Officer’s Representative (COR) based on the task list at TE 4. These services address installation specific requirements (i.e. labs, etc.). Tasks and frequencies will be in accordance with the specified SSP.

2.6. The KO reserves the right to add and/or delete buildings from the lists of facilities receiving service under each SSP and thereby may increase or decrease square footage of serviced facilities. The KO reserves the right to change for individual buildings the scheduled month of performance for tasks performed less frequently than monthly, as long as the overall square footage of building area receiving a task during the month is not materially affected by the schedule change.

2.6.1. The KO reserves the right to make contract adjustments as a result of lock outs, facility closures, holidays, etc.

2.7. Floor Plans. Floor plans identify general, non-detailed information of building specific rooms, with areas to receive service highlighted or otherwise identified. Any discrepancies should be brought to the attention of the KO or COR immediately. Refer to TE-5 for Floor Plans.

2.8. Transition/Phase-in - Phase Out

2.8.1. Phase In: There will be a fifteen (15) day phase-in period prior to the beginning of the new contract. The awardee will receive $2,500.00 for the phase-in period and this will be considered the minimum guarantee under this ID/IQ contract. The minimum guarantee amount only applies to the base year. The contractor’s key personnel shall make a complete and systematic inspection of Aberdeen Proving Ground and the facilities identified in the technical exhibits. The purpose of this inspection is update, revise and submit cleaning schedules for the services to be performed and submission of forms for badging (access and security).

2.8.2. Phase-Out: When the contract ends, the Contractor shall cooperate with the incoming contractor during the Phase-Out period. For planning purposes, the contractor shall assume a Phase-Out period of fifteen (15) days.

During the Phase-Out period the contractor shall assist the Contracting Officer and incoming contractor for a seamless transition in providing continuous custodial services. On the last performance day of the contract the contractor shall turn over keys and badges to the Government.

2.8.3. The contractor shall cooperate with any follow-on agency or contractor to ensure system continuity is maintained and to provide continuous service during a change phase-out.

3.0. General Information.

3.1. Personnel

3.1.1. Project Manager. The Contractor shall provide a full-time Project Manager who shall be responsible for the overall management, coordination, and performance of work under this contract. The name of this person and alternate(s) who shall act for the contractor when the manager is absent shall be designated in writing to the KO prior to the commencement of work.

3.1.1.1. The Project Manager shall be fully qualified in the management and coordination of a custodial contract.

The Project Manager shall have a minimum of three (3) years of experience in the supervision of at least fifty (50) personnel providing custodial services through-out multiple buildings.

3.1.1.2. The Project Manager or alternate shall be available during normal duty hours, Monday through Friday, excluding Federal holidays. The Contractor shall provide phone numbers for normal duty hours and after-hours to the KO and the COR for the Project Manager and alternate(s). This individual shall be responsible for the overall management and coordination of this contract.

3.1.1.3. The contractor shall provide a minimum of at least one supervisor to be physically located at both Aberdeen and Edgewood areas. Each supervisor shall have a minimum of three (3) years of experience in the supervision of at least twenty five (25) personnel providing custodial services through-out multiple buildings.

3.1.2 .Quality Control: The contractor shall be responsible for overall quality control management of the contract and shall designate qualified individuals to perform quality control management of the contract. Quality Control functions may be performed by the supervisors outlined in 3.1.1.3.

3.1.3. All personnel identified in Section 3.1 shall have individual work email account to conduct daily business with the Government.

3.1.4. The Government has the right to remove any contractor employee from the installation and to deny access to the installation by any contractor employee who poses a potential threat to the health, safety, security, general well being, or operational mission of the installation or its population.

3.1.5. The Contractor shall provide a roster of personnel expected to perform services under this contract to the COR, no later than ten (10) workdays prior to commencing work. This personnel roster shall include the employee’s full name and position to be held. The Contractor shall update this roster within ten (10) calendar days if personnel changes occur during the duration of the contract.

3.1.6. The Contractor shall provide the COR lists of personnel assigned to provide custodial services in special security buildings/areas (identified in TEs 1A, B, & C and 4) prior to commencing work under this contract. This personnel roster shall include the employee’s full name and position held. The Contractor shall update and provide the COR this roster whenever personnel changes occur during the duration of the contract. If required, the Government will provide a National Agency Check (NAC) for these personnel.

3.1.7. Personnel Security Requirements. The Contractor shall comply with Government personal identity verification procedures implemented in Homeland Security Presidential Directive (HSPD) – 12, Office of Management and Budget (OMB) Guidance M-05-24, and Federal Information Processing Standards Publication (FISP PUB) number 201.

3.1.8. Contractor personnel shall meet the following requirements:

3.1.9. All Contractor Managers and Crew Leaders shall be legal residents of the United States and shall able to read, write, speak, and understand English.

3.1.10. The Contractor shall ensure that employees are legal residents of the United States, qualified, possess the skills, knowledge, and training to satisfactorily perform the services required by the contract. Personnel performing work under this contract shall not be considered employees of the Government. All employees assigned by the Contractor to perform work under this contract shall be physically able to do the assigned work.

3.1.11. Contractor personnel operating a vehicle in performance of this contract shall have current, valid driver’s licenses.

3.1.12. Identification of Personnel. The Contractor shall ensure each employee has a clearly readable picture identification badge. The badge shall be made of a durable material or plastic, and shall include, as a minimum, the employee’s name and current/recent picture, badge number, and Contractor’s name. These ID badges shall be consecutively numbered and made accountable by the Contractor. The Contractor shall ensure that contract personnel wear the badge in plain view at all times when performing work under this contract. The Contractor shall provide a list of badge numbers to the Contracting Officer and COR at the post award meeting, and shall update list as changes occur. The installation may also require a Government issued badge and/or gate pass.

3.1.13. Appearance of Personnel. The Contractor shall ensure that contract personnel present a neat and professional appearance at all times. Contractor’s personnel shall remain fully clothed at all times while performing under this contract. This includes shirts with sleeves (short or long), long pants, and shoes. At all times during contract performance contractor personnel shall wear as outer wear a shirt or vest with the company logo and name.

Offensive pictures, sayings, tank tops, tee shirts and spandex or similar fabric worn as outerwear are strictly prohibited.

3.1.14. Conduct of Personnel. Contractor personnel’s conduct shall not reflect discredit upon the Garrison or the Department of the Army. The Contractor shall remove any employee for reasons of misconduct or security from the jobsite. The removal from the job site of such a person shall not relieve the Contractor of the requirement to provide sufficient personnel to perform adequate and timely service.

3.1.15. The Contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest nor shall the contractor employ any person who is an employee of the Department of the Army, either military or civilian, unless such person seeks and receives approval in accordance with the Joint Ethics Regulation. In addition, the contractor shall not employ any person who is an employee of the Department of the Army if such employment would be contrary to DA policies.

3.1.16. Post Regulations. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance.

3.2. Security

3.2.1. Vehicles Registration for Contractor-Owned and Contractor Employee-Owned Vehicles. The Contractor shall comply with the requirements of the Installation Provost Marshall’s Office (PMO) regarding registration of Contractor-owned and Contractor employee-owned vehicles. Prior to commencement of performance, the Contractor shall provide the PMO with names of all employees who will be driving a privately owned vehicle onto the Installation and shall require all Contractor employees to register all privately-owned vehicles (POVs) with the PMO. The Contractor shall also register all Contractor-owned vehicles with the PMO. The Contractor and its employees shall comply with all renewal of registration requirements for these vehicles. The Contractor shall provide the PMO with updates of any new employees who will be driving a privately owned vehicle or Contractor owned vehicles. The Contractor, upon completion of the contract or termination of an individual’s employment shall remove vehicle registration decals from the vehicle and remnants of the decal shall be turned in to the Provost Marshal’s Office. Registration and cancellation shall be accomplished at the Installation Provost Office during normal duty hours, Monday through Friday, excluding Government holidays. All Contractor vehicles shall be operated in accordance with state and Installation traffic regulations.

3.2.1.1. Installation Access and Control: This installation is a closed post with access restrictions. All vehicles and personnel are subject to search and seizure of contraband and/or unauthorized Government property. Contractor vehicles (Contractor-owned and personal), Contractor personnel, and their personal property shall be subject to inspections and searches upon entering or leaving the Installation as authorized in AR 190-5, Motor Vehicle Traffic Supervision. The Contractor may be subject to installation closure exercises that may have an impact on performance.

3.2.2. Physical Security. The Contractor shall be responsible for safeguarding all Government property provided to the Contractor. At the close of each work period, Government facilities, equipment, and materials shall be secured.

3.2.3. Security Area Badge Requirements: Buildings designated with Restricted in Technical Exhibit 1A are restricted areas and will require Contractor/Contractor employees to obtain, present, and display Government-issued security area identification badges in order to gain and exercise unescorted entry into the security area(s). Required documentation will be provided by the COR. Contractor shall address processing of necessary documentation to facilitate entry of contractor personnel into designated security areas(s) for performance of custodial services under this contract.

3.2.4. Security Area: Security area may, during the contract cycle, be re-designate higher-lower. Also, new security areas may be created or established areas eliminated. Circumstances may arise when escort access to certain areas may be required. Delays may be anticipated in obtaining escort and access to these areas.

3.2.5. The Contractor shall develop procedures covering key control that shall be included in the quality control plan. The Contractor shall perform physical inventory of all Government issued keys and submit a complete report to the COR as outlined in the Contractor key control plan. The key control plan shall be submitted for approval to the KO and COR within ten (10) days prior to contract award date.

3.2.5.1. Key Control. The Contractor shall establish and implement methods of ensuring that no keys issued to the Contractor by the Government are lost or misplaced and are not used by unauthorized persons. No keys issued to the Contractor by the Government shall be duplicated. Exterior personnel entrance door keys will be issued by the COR and signed for by the Project Manager and /or alternate. Interior door keys (i.e. offices, janitor closets etc) will be issued by the building monitor and signed for by the Project manager and/or alternate. Keys issued to the contractor shall be individually tagged by the contractor for each building and maintained in a secure location.

3.2.5.2. The Contractor shall immediately report the occurrences of a lost key to the COR. The Contractor’s failure to report lost keys to the COR shall result in Contractor liability for lost or stolen property during the period that the Contractor failed to notify the COR.

3.2.5.3. In the event keys, other than master keys are lost, the Contractor will be required, upon direction of the COR, to re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the

Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the Contractor’s monthly payment due.

3.2.5.4. The Contractor shall prohibit the use of keys issued by the Government to any persons other than the Contractor's employees. The Contractor shall prohibit the opening of locked areas by the Contractor's employees to permit entrance of persons other than Contractor's employees engaged in the performance of assigned work in those areas.

3.2.5.5. Lock Combinations. The Contractor shall establish and implement methods of ensuring that no lock combinations are revealed to unauthorized persons. These procedures shall be included in the Contractor’s Key Control Plan.

3.2.6. Security Checklist. The Contractor shall establish and maintain a security checklist for those buildings that the Contractor has been issued a key and/or where the Contractor has access to lock combinations. The checklist shall be provided to the COR for approval not later than the post award meeting. The Contractor shall deliver the completed checklist to the COR not later than 8:00am the following workday after services have been performed.

3.2.6.1. The checklist shall include, at a minimum, the date of service, building number, departure time, utilities checked (lights and water turned off), windows and doors secured, janitor’s closet secured, name(s) of personnel left in building after cleaning, and key inventory performed for Government-furnished keys.

3.2.6.2. The COR will provide a key control form with buildings to the Contractor at the post award conference.

Following contract award the contractor will inventory and sign for the keys.

3.3. Hours of Operation.

3.3.1. Normal Hours of operation are Monday thru Friday (Specified by Installation). The contractor shall perform and complete Scheduled Cleaning Services during hours specified in the various TEs. Project Cleaning (Routine and Emergency) shall be performed when ordered.

3.3.2. Contractor’s Access to Work Site. The Contractor shall routinely perform custodial work during normal operating hours, Monday through Friday. Work may be performed outside of normal hours when approved by the COR. The Government reserves the right to assign specific cleaning hours for certain buildings due to security and military missions. Any changes in cleaning hours will be effective three (3) working days after Contractor notification. Due to mission changes, the Government reserves the right to change the status and building numbers of secure buildings.

3.3.3. Contractor’s personnel shall be allowed access to building under contract to perform scheduled custodial service or project work subject to the limitations in this contract.

3.3.3.1. Contractor’s personnel shall not be permitted access to buildings on non-cleaning days or during hours when no work is scheduled, except when prior arrangements have been made between the COR and Project Manager.

3.4. Conservation of Utilities.

3.4.1 The Contractor shall instruct employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions, which shall include:

3.4.1.1. Lights shall be used only in areas where and when work is actually being performed.

3.4.1.2. Mechanical equipment controls for heating, ventilation and air conditioning systems shall not be adjusted by contract employees.

3.4.1.3. Water faucets or valves shall be turned off after the required usage has been accomplished.

3.4.1.4. Contractor’s employees shall not use telephones at the work site for personal reasons or make any toll or long distance calls. The Contractor’s employees shall not use any computers at the work site for any purpose.

3.4.1.5. All facility defects, such as dripping faucets, leaking or clogged toilets, broken locks, etc. shall be reported to the Building Monitor and COR no later than the next work day. Emergencies such as safety hazards, security faults (an open window either interior or exterior that cannot be secured) or critical damage to facilities shall be reported within thirty (30) minutes to the Field Duty Officer or Fire Department if they are discovered after normal work hours.

3.4.1.6. “Energy Star” qualified equipment found at http://www.energystar.gov/index.cfm?fuseaction=find_a_product shall be used.

3.5. Safety Requirements.

3.5.1. Contractor shall comply with OSHA http://www.osha.gov/ and all pertinent provisions of the publication 29 CFR 1910, and EM 385-1-1, http://www.usace.army.mil/inet/usace-docs/eng-manuals/em385-1-1/toc.htm Safety and Health Requirement Manual.

3.5.2. Reporting of Fire and Safety Hazards. The Contractor shall train his personnel to recognize fire and safety hazards and encourage personnel in the performance of their duties to report fire, safety hazards, and unsafe conditions to their supervisor. The Contractor shall take corrective action to remedy reported deficiencies in accordance with the terms of this contract. The COR shall be notified of deficiencies beyond the terms of this contract.

3.5.3. Environment and OSHA. The Contractor shall comply with all local, state, and federal environmental and occupational safety laws, rules, and regulations. Any apparent conflict between compliance with such local, state and federal laws, rules and regulations, and compliance with the requirements of the contract shall be immediately brought to the attention of the KO and/or the COR final resolution. The Contractor shall notify the KO or COR in writing in addition to any verbal notification of such conflicts. The Contractor shall be liable for all fines, penalties, and costs which result from violations of, or failure to comply with, all such local state, or federal laws, rules, and regulations. All unsafe acts or conditions fostered by the Contractor or Contractor personnel may be grounds for the KO or COR, to halt all Contractor performance with a commensurate deduction of monies due the Contractor until such unsafe conditions are corrected. The Contractor shall take due caution not to endanger personnel during performance of this contract. Upon discovery of any hazard such as, but not limited to, fire, or large fuel spill, the Contractor shall immediately notify the KO or COR.

3.5.4. Equipment Safety.

3.5.4.1. All equipment used in the performance of this contract shall be kept intact and in good condition at all times.

All equipment shall have bumpers and guards to prevent marking or scratching of fixtures, furnishings, or other building surfaces. The Contractor shall comply with OSHA requirements and pertinent provisions of the publication, Safety and Health Requirements, EM 385-1-1, Department of the Army, Corps of Engineers.

3.5.4.2. The Government has the discretion to inspect equipment used by the Contractor in performing this contract to determine if the equipment is in a safe and operable condition. If the equipment is at any time deemed unsafe or unserviceable by the COR, the Contractor shall remove the equipment from service immediately and insure that this equipment is replaced or repaired to a safe and operable condition. The Government does not assume and hereby specifically disavows any duty to inspect the equipment in order to assure safe operation. The Contractor is at all times responsible for assuring equipment is in a safe and operational condition and shall perform all tasks in a safe, responsible manner.

3.5.5. Personnel Safety.

3.5.5.1. The Contractor shall perform work requirements in a manner which protects occupants within the area from any harm or injury. Operations, especially before a weekend, shall be arranged so that all areas are left in a condition that would not jeopardize the occupants or the Contractor.

3.5.5.2. The Contractor shall immediately correct all safety deficiencies upon discovery of or notification by contractor personnel, the KO, COR, or a third party, and shall notify the KO or COR of the corrective action to be taken. A safety deficiency, when identified to the Contractor, shall be deemed sufficient to initiate corrective action.

3.5.5.3. The Contractor shall not leave equipment unattended or in a condition that would expose occupants within the area to safety hazards, harm, or injury.

3.5.5.4. The Contractor shall be responsible for equipping and instructing contract personnel in appropriate safety measures and shall not permit contract personnel to utilize office furniture to stand on while high dusting/cleaning light fixtures or to place mops, brooms, machines, and other equipment in traffic lanes or other locations in such a manner as to create safety hazards.

3.5.6. Accident Protection and Emergency Medical Treatment.

3.5.6.1. The Contractor shall have competent personnel trained and capable of dealing with minor personnel injuries.

The Contractor shall stock each vehicle with first aid kits complying with OSHA and other federal and state requirements to care for minor injuries normally sustained while performing custodial services.

3.5.6.2. All Contractor employees and the COR shall be provided with information pertaining to the Contractor's arrangements for emergency medical treatment prior to the contract start date. This information shall include the following:

Local Hospital: Name Phone No.

Local Ambulance: Name Phone No.

Local Doctor: Name Phone No.

3.5.6.3. The Contractor or their employees shall immediately notify their Supervisor of any accident requiring emergency medical treatment. The Contractor will, in turn, notify the Contracting officer or COR within thirty (30) minutes of the incident. In no case should there being a delay in summons of medical assistance due to inability to contact a supervisor.

3.5.7. Emergency Services.

3.5.7.1. Police and fire protection is provided by the Government.

3.5.7.2. Emergency Medical Treatment: Medical services for Contractor personnel are the responsibility of the Contractor. To the extent possible, the Government will provide, on an emergency basis, medical services for injuries while an employee is performing under this contract. Such emergency medical care will be limited to those services necessary to prevent undue suffering or loss of life, and will be provided only during the period of emergency. In such circumstances, action shall be taken to transfer employees of the Contractor to a civilian health care provider as soon as the emergency period ends. The Contractor shall reimburse the Government for emergency medical services provided upon receipt of an invoice. Failure to make payment may result in the Contracting Officer deducting the invoiced amount from future payments.

3.5.7.3. For Emergency Services call 911.

3.6. Lost and Found. All articles found by Contractor personnel to whom a reasonably prudent person would assign monetary, personal, or other value (including possible contraband items) shall be turned in to the COR. The Contractor shall obtain receipts for articles turned in to the COR.

3.7. Contractor Damages. The Contractor shall be responsible for all damages to Government property occurring as a result of contract employees’ work and shall make all necessary repairs at no cost to the Government and to the satisfaction of the Government. The Contractor shall reimburse the Government for damages within thirty (30) days of occurrences. The Contractor shall notify the COR no later than the next work day of any damages caused by the contractor employee’s or equipment.

4.0. Quality Control & Performance Assessment.

4.1. Quality Control.

4.1.1. The Contractor shall establish and maintain a complete Quality Control Plan to ensure the requirements of the contract are provided as specified. One copy of the Contractor's Quality Control Plan shall be provided to the KO not later than the post award meeting. An updated copy shall be provided to the KO and COR on the contract start date and no later than ten (10) workdays as changes occur.

4.1.2. The plan shall include:

4.1.2.1. The name of the Project Manager.

4.1.2.2. An inspection system covering all the services listed on the Performance Requirements Summary (PRS).

Inspection plan shall specify the areas to be inspected on both a scheduled or unscheduled basis, and the individual(s) who will perform the inspection.

4.1.2.3. The method(s) for identifying and preventing defects in the quality of service performed before the level of performance becomes unacceptable.

4.1.2.4. On site records of all inspections conducted by the Contractor and necessary corrective action taken. This documentation shall be made available to the KO and/or COR during the term of the contract.

4.1.2.5. Corrective Actions. All inspection resulting in an unsatisfactory shall be corrected the same or next day (i.e.

buildings cleaned in the morning: same day correction, building cleaned in the afternoon: next day morning correction). At any time, the KO determines it and/or COR that the quality control system, personnel, instructions, controls, tests, or records are not providing results which conform to contract requirements, action shall be taken by the Contractor to correct the deficiency (i.e. replacement of personnel, additional quality control inspection, etc).

4.1.2.6. The Contractor shall provide the COR a copy of the Quality Control Manager’s monthly inspection schedule, no later than three (3) working days prior to the inspection month. A copy of all daily completed inspection findings shall be provided to the COR no later than Noon (12:00 PM) following the date of performance.

4.2. Performance Assessment.

4.2.1. The Government will evaluate the Contractor's performance under this contract. The Government will record all evaluation observations. When an observation indicates defective performance, the COR will request the Project Manager to sign inspection sheet (s) reflecting the observation during the reconciliation meeting.

4.2.1.1. Contact Discrepancy Report (CDR). The Government will issue a contract discrepancy report to the Contractor when services exceed the maximum allowable defects for any service identified in the Performance Requirement Summary. The Government will also issue a CDR in the event of any safety violation or hazardous situation endangering the facilities or health of individuals.

4.2.1.2. Performance Evaluation Meetings. The Project Manager may be required to meet at least weekly with the COR and/or the KO during the first month of the contract. Meetings will be as often as necessary thereafter as determined by the KO. However, if the Contractor requests, a meeting will be held whenever a Contract Discrepancy Report is issued. The written minutes of these meetings shall be signed by the Contractor's manager, KO and COR. Should the Contractor not concur with the minutes, and the Contractor shall so state any areas of non-concurrence in writing to the KO within one (1) calendar day of receipt of the signed minutes.

4.2.1.3. Reconciliation Meetings. The COR/QAE and PM/QC will meet once a week to reconcile the unsatisfactory observations generated during the performance assessments from the previous week. This meeting will be conducted to discuss the nonperformance and prevention of recurrences of unsatisfactory observations. The PM will sign on all unsatisfactory inspection sheets acknowledging awareness and re-performance/correct are completed or in the process of completion.

5.0. Specific Tasks for general cleaning (SSP A, B, and C).

Contractor shall provide the following services to the facilities identified in TEs 1A, 1B, & 1C at the frequencies directed by the KO for the applicable CLIN. Results to be achieved are specified by “RESULT” at the completion of each occurrence. Services not identified in the applicable TE and performance level (Red, Amber, or Green) are not required.

5.1. Clean and supply Restrooms/Toilet Areas/Locker Rooms.

5.1.1. Resupply all toilet tissue dispensers, towel dispensers, soap dispensers, toilet seat cover dispensers, and sanitary napkin dispensers. Contractor shall purchase and furnish items approved by the COR prior to use.

5.1.2. Clean and disinfect all surfaces of mirrors, sinks, lavatories, toilets, urinals, showers, shower mats, plumbing fixtures, dispensers, drinking fountains, partitions, stalls, stall and entry doors (including handle, kick plates, door ventilation, and metal door guards), and other such surfaces.

5.1.2.1. RESULT: Fully supplied, clean, disinfected Restrooms/Toilet Areas/Locker Rooms. All surfaces shall be free of odor, stains, mold, mildew, dirt, dust deposits, streaks, and smudges. Partitions, stalls, stall doors, entry doors, (including handles, kick plates, ventilation grates, metal guards, etc.), and wall areas adjacent to wall mounted lavatories, urinals, and toilets shall be disinfected. Showers, toilets, and urinals shall be free of water spots, scale buildup, soap scum and other deposits. Vents within 72” of floor shall be clean. Walls and grout shall be free of all film, spots and detergent buildup.

5.2. Remove Trash. All trash containers shall be emptied, new bags placed and containers returned to their initial location. Boxes, cans, and paper placed near a trash receptacle and marked “TRASH” shall be removed. The trash shall be deposited in the nearest outside trash collection container. If applicable to this Installation, Contractor will remove recycling material from recycling containers and put in recycling dumpsters.

5.2.1. RESULT: Empty containers free of soil or odor with no items marked “TRASH” remaining in the vicinity of trash container and no trash spilled during removal or remaining after operations. Recycling material will be put in recycling dumpsters.

5.3. Drinking Fountains. Clean and disinfect with approved disinfectant all porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountain.

5.3.1. RESULT: Drinking fountains shall be free of streaks, stains, spots, smudges, scale, hard water deposits, dust, and other obvious soil.

5.4. Clean Floor Surfaces. To include stairways, landings, risers entrances, vestibules, lobbies and all walking surfaces. Moveable items shall be tilted or moved to sweep and dust underneath. All moved items shall be returned to their original and proper position. Hallways, entrances, and doorways shall not be obstructed with cleaning and/or storage of equipment and materials.

5.4.1. Sweep / Dust Mop. Clean all non-carpeted floor surfaces by a combination of sweeping and dust mopping.

5.4.1.1. RESULT: The entire floor surface, including grout, shall be free from litter, dirt, dust, and debris. All floors, except carpeted areas, shall be uniform, and free from dirt, debris, dust, scuff marks, heel marks, other stains and discoloration, and other foreign matter. Baseboards, corners, and wall/floor edges shall also be clean. All dust and debris shall be removed from baseboards, furniture, trash receptacles, etc.

5.4.2. Vacuuming Carpets, Area and Throw Rugs. All tears, burns, and raveling shall be brought to the attention of the COR and annotated on the lock-out report.

5.4.2.1. RESULT: The carpeted area, to include area and throw rugs, shall be free of all visible dirt, debris, dust, litter, and any other foreign matter. The Contractor shall remove all spots and stains with a carpet manufacturer’s approved methods. Stains and spots shall be removed during each service.

5.4.3. Spot Cleaning Floors/Carpets. Spot clean floor surfaces to remove spots 2 square feet or less. Spots removal shall be included during normal service schedule.