A01_-_QASP_Attachment_0002_CTSF.pdf

Quality Assurance Surveillance Plan

General. This surveillance plan is developed in accordance with FAR 46.103 to establish the procedures for monitoring, reporting and evaluating the performance of

Central Technical Support Facility (CTSF) Site Support Services. Contractor requirements, level of performance, frequency and method of inspection, review responsibilities and reporting requirements follow.

1. Contract Requirements. The Contractor is tasked to provide CECOM LCMC CTSF

Site Support, Facility Maintenance, Site Security and Property Book/Logistics Support performed. Contract Data Requirements List (CDRL) requirements include monthly reports to give progress of contracted effort.

2. Surveillance Folder. The COR(s) assigned to perform surveillance of the Contractor contract has prepared a Surveillance Folder for their assigned contract requirements. The folder has the following divisions:

a. COR appointment letter, contracting officer letter of designation, and Training

Record.

b. PWS, CDRL, and other pertinent parts of the contract.

c. Surveillance Plan.

d. Surveillance Reports.

e. Other applicable documentation, such as:

(1) Customer and user comments

(2) Data and technical reports

3. Level of Performance Evaluation. The contractor will be evaluated in the following areas: Technical Performance, Schedule and Timeliness of Deliveries, Contractor

Resource Control (cost), and Management. In addition, each office or Directorate supported by Contractor personnel will provide an independent performance evaluation.

Any discrepancies will be brought to the attention of the contracting officer.

a. Technical Performance: The contractor will be evaluated monthly as to the quality of the output of their work and results will be documented in COR’s file. The contractor's personnel should be technically competent in the tasks identified in the PWS or other ordering document under the contract. Included in the technical performance is the contractor’s contribution in meetings and reviews, the quality of the contractor's technical reports, contractor's productivity and the overall quality of the technical support provided.

b. Schedule and Timeliness of Deliveries: The contractor should be responsive to

Government tasking and submit their monthly reports, technical reports and trip reports as required by the contract.

c. Contractor Resource Control (cost): The contractor shall use the funding authorized to provide support throughout the period of performance. The contractor should not exceed the material, travel or other cost-reimbursable Contract Line Item Numbers

(CLINs) without prior contracting officer approval. The contractor will be evaluated in the successful control of resources devoted to the task or order. The COR shall compare monthly the contractor's rate of labor and funds usage with those allocated for the effort.

Any discrepancies will be brought to the attention of the contracting officer.

d. Management: The contractor's management should put adequate systems in place to most efficiently perform the contract and protect the government's interests. For example, the contractor should have approved government property management, quality control, subcontracting, and accounting systems in place.

4. Timely Feedback to Contractor: Timely feedback to the contractor on unacceptable performance will be provided by the COR and documented in writing. Prompt feedback is essential so the contractor can develop and implement a corrective action plan. The contractor's corrective action must be reported to the contracting officer for tracking purposes.

5. Documents/Reporting: A copy of the monthly status report shall be provided to the Contracting Officer. Issues and concerns that cannot be resolved at the working level or which impact on contractual requirements shall be reported to the Contracting Officer for resolution and contractual action.

6. Contract Manpower Reporting Application: The COR is responsible for validating the contractor’s input into the Contract Manpower Reporting Application

(CMRA) website at https://cmra.army.mil. The COR is to obtain a user name and password, and validate that the contractor has completely filled in required contractor information at the CMRA web site by November 30 of the first year of the contract and annually by November 30 thereafter for the duration of the contract, or sooner if the contract is closed out. The COR shall perform this validation during the month of

November each year. The COR shall report the CMRA results in the November Monthly

COR Report (due in December of each year) to the Contracting Officer each year.

Mario A. Gonzalez

COR

https://cmra.army.mil/