W564KV-24-R-0049 Amendment 0003.pdf

0011998834

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The reason for this Amendment is to:

1. Remove DIN EN 50678/EN 50699 Certification references from Addendum to 52.212-1, Volume 1 – Technical Experience b. and Addendum to 52.212-2, Technical Experience b.

2. Update PWS Section 1.10.d. Special Qualifications, and A019 on the Deliverables Schedule.

3. Extend the solicitation closing date through 16 September 2024 at 1200 pm.

4. All other terms and conditions remain the same.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 82

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 12-Sep-2024

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street , County, State and Zip Code) X W564KV24R0049

X 9B. DATED (SEE ITEM 11)

12-Aug-2024

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer X is extended, is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

12-Sep-2024

CODE

TCC-KAISERSLAUTERN

KLEBER KASERNE MANNHEIMER STRASSE 238

BLDG 3233

67657 KAISERSLAUTERN

GERMANY

W564KV 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

W564KV24R0049

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

SOLICITATION/CONTRACT FORM

The required response date/time has changed from 11-Sep-2024 12:00 PM to 16-Sep-2024 12:00 PM.

The following have been modified:

CLAUSE(S) 52.212-1 - ADDENDUM

Addendum to 52.212-1 Instructions to Offerors

1. PROPOSAL SUBMISSION REQUIREMENTS

Each volume shall be submitted via email. Funds are not presently available for this acquisition. No contract award will be made until appropriated funds are available. It is requested, that proposals remain valid for 90 days after the solicitation closing date.

Submissions. Offerors are discouraged from providing points of contact with another contractors’ facility, i.e., in case an offeror (or one of his/her team members) is in a subcontract with another contractor who has submitted a proposal on the same requirement. The offeror shall also acknowledge all amendments to the solicitation. Any portion of the proposal that is changed after initial submission should be annotated and dated. Each volume shall clearly be labeled with its title and volume number.

Each paragraph should be double spaced. A standard, 12-point minimum font size applies.

Arial or New Times Roman fonts are required.

Tables and illustrations may use a reduced font size no less than 8-point and may be produced in landscape mode. All pages of each volume shall be clearly numbered. The use of hyperlinks is prohibited. Submissions shall be clearly indexed and logically assembled. Each volume shall be clearly identified and shall begin at the top of a page. All pages of each volume shall be appropriately numbered and identified by the complete company name, date and Request for Proposal (RFP) number in the header and/or footer. A Table of Contents should be created using the Table of Content feature in MS Word.

The Offeror’s proposal shall be submitted in digital format, via email, as set forth below. Offers must be received before the deadline stated in the RFP. In accordance with FAR 52.214-35, all offers must be submitted in English. Exception to this clause is for Professional Certifications achieved through the host nation country. Offers submitted in a language other than English shall be determined “Unacceptable” and eliminated from competition. All offers must clearly and convincingly demonstrate that the Offeror has a thorough understanding of the requirements and associated risks, and currently has commercially available services that meet the requirements.

Simple reiteration of the requirement or standard reference material is inadequate. It is the Offeror’s responsibility to present sufficient information to be meaningfully evaluated without exchanges or communications. The Offeror is advised that quality of information is more important than quantity. The Offeror’s proposal shall be clear, concise, and include sufficient detail for effective evaluation and for substantiating the validity of stated claims. Clarity and readability are very important. The Government will not infer meanings from vague or ambiguous language.

Offers shall be submitted on or before the date set for receipt of offers, stated in this solicitation and submitted to the Contract Specialist, Ms. Naziha Djeriouat, naziha.djeriouat.ln@army.mil and the Contracting Officer, Mrs. Shea Korth, shea.korth2.civ@army.mil. The subject line for these emails shall be “W564KV-24-R-0049 – Appliance Maintenance Proposal.” Proposals may be submitted in MS Word or MS Excel (2003 or higher) or PDF. When submitting via separate emails, the Offeror shall number the emails (e.g. 1 of 4, 2 of 4, etc.) to confirm that all parts are submitted and received.

Alternatively, an Offeror may email the Contract Specialist or Contracting Officer to request a “Drop Off” via DoD Safe. With all submissions, there must be acceptable evidence to establish that the entire proposal was received and was under the Government’s control prior to the time set for receipt of offers. It is the Contractor’s responsibility to ensure the Government receives all emails with appropriate attachments. A complete proposal received after the exact time stated above will be considered late and will not be considered.

The following volumes of material shall be submitted:

Volume Title Digital Copies Maximum Pages 1 Technical Proposal PDF 8 2 Price Proposal PDF or Excel No page limit 3 Solicitation, Offer and Award

Documents,and Certifications / Representations

PDF No page limit

NOTE: Pages that exceed the required page limitations will not be evaluated. Additional pages over the maximum allowed will be removed or not read and will not be evaluated by the Government.

*Manpower charts, table of contents, cover pages, glossary for abbreviations, section dividers, and indices are excluded from the page count, if applicable.

2. PROPOSAL FILES

The following additional restrictions apply:

File Packaging. The attachment size limit for U.S. Government email addresses is 5MB. If attachments exceed that size, an Offeror may submit its proposal via separate emails. When submitting via separate emails, the Offeror shall number the emails (e.g. 1 of 4, 2 of 4, etc.)

to confirm that all parts are submitted and received. Alternatively, an Offeror may email the Contract Specialist to request a “Drop Off” via DoD Safe. Files shall be in read-only format, using PDF files with the exception of any price breakdown information. All price breakdown information to aide in the price evaluation shall be submitted in Microsoft Office Excel Read/Write format and viewable in Microsoft Excel 2007 or later.

Content Requirement. All information shall be confined to the appropriate file. The offeror shall confine submissions to essential matters, sufficient to define the proposal in a concise manner, to permit a complete and accurate evaluation of each proposal. Each file of the proposal shall consist of a Summary Section, and the Narrative discussion. The Summary Section shall contain a brief abstract of the file. Proprietary information shall be clearly marked.

The Government will award a single contract on a Lowest Price Technically Acceptable (LPTA) basis pursuant to the award evaluation criteria stated in FAR clause 52.212-2. The Government intends to award a contract without exchanges or communications. Offerors are cautioned to examine this solicitation in its entirety and to ensure their proposal contains all necessary information, provides all required documentation, and is complete in all respects. Per FAR provision 52.212-1(g), the offerors initial proposal should contain the offerors best terms from a price and technical standpoint. The Government reserves the right to conduct exchanges or communications, if determined necessary by the Contracting Officer.

VOLUME 1 – TECHNICAL FACTOR

The Offeror shall submit a concise and detailed proposal for effective evaluation and for substantiating the validity of stated claims. Legibility, clarity and coherence are very important.

The technical submission should be specific and complete and be submitted within the parameters outlined in this solicitation. Your responses will be evaluated against the factors defined in Addendum to 52.212-2: Basis of Award, as outlined in this request. Address the requirements of the solicitation for meeting or exceeding the Government’s minimum performance or capability requirements of each factor, as they apply to the PWS. All the requirements specified in the solicitation are mandatory. By your proposal submission, you are representing that your company will perform all of the requirements specified in the solicitation.

Technical Experience:

a. The Offeror shall provide a detailed narrative that demonstrates the Offeror’s understanding of the overall scope of the contract, their experience of providing the services indicated in the PWS and how its work experience is relevant to the requirements in the solicitation. The narrative shall include a minimum of 2 and no more than 3 relevant experiences performed within the last five years. If more than 3 examples of relevant experiences are provided, the Government will only evaluate the first 3 provided in the narrative. Relevant experience is defined as experience that is similar in complexity, length of performance, type of work, and value as the work specified by this solicitation.

b. The Offeror shall provide a narrative that explains the process for recruiting and maintaining technicians, who completed an apprenticeship recognized by the Host Nation authorities and for providing a senior or master skilled technician to oversee hired technicians after recruitment.

VOLUME 2 – PRICE

This volume shall consist of all information, required to support proposed prices. It is not required to submit other than certified cost and pricing data at the time of proposal submission; however, the Government reserves the right to request such data prior to award. There are no page limitations for this volume. Pricing information shall be in this volume only.

The offer shall contain the proposed Unit Price and Total Line Item amount. Proposals submitted in response to this RFP will be in terms of EURO or DOLLARS. Reference clause 52.225-17 for exchange rate used for evaluation. If contract is awarded to an American company, award will be in USD. Proposals shall be provided with only 2-digit after the decimal point. Prices provided shall be fully loaded, inclusive of all fees, overheads, G&A, insurance, profits, or any other markups.

The prices in the proposal shall not include taxes and duties from which the United States Government is exempt by virtue of tax agreements between the United States Government and the Contractor’s government in accordance with DFARS 252.229-7001 & DFARS 252.229-7001 Alt I , which are incorporated in full text in this solicitation. Noncompliance with DFARS 252.229-7001 & DFARS 252.229-7001 Alt I, may be a cause for the proposal to not be considered for award.

VOLUME 3– SOLICITATIONS, OFFER AND AWARD DOCUMENTS AND

CERTIFICATIONS/REPRESENTATIONS

Certifications and Representations – Each offeror shall complete (fill-in and signatures) the solicitation sections indicated below using the file (without modification to the file) provided with the RFP. An authorized official of the firm shall sign the offer and all certifications requiring original signature. An Acrobat PDF file shall be created to capture the signatures for submission.

All Offerors must complete the following provisions/clauses as part of their proposal submission:

- FAR 52.204-24 – Representation Regarding Certain Telecommunications and Video Surveillance Services or Equipment. (It is not required to complete 52.204-24 if the offeror has answered *does not* for the representations in provision 52.204-26 of its annual Representations and Certifications at SAM.gov or has answered *does not* in the representations found at paragraph (v) of 52.212-3 Alt I.)

- FAR 52.204-26 Covered Telecommunications Equipment or Services Representation

- FAR52.209-5 Certification Regarding Responsibility Matters (AUG 2020)

- FAR 52.209-11 - Representation by Corporation Regarding Delinquent Tax Liability or a Felony Conviction under any Federal Law

- FAR 52.212-3 Alt I – Offeror Representations and Certifications-Commercial Items DFARS.

For 52.212-3 Alt I, if the annual Representations and Certifications at SAM.gov have been entered or updated in the last 12 months, are current, accurate, complete, and applicable to this solicitation and there are no exceptions, then complete paragraph (b)(2) by stating “No Exceptions.” Otherwise complete 52.212-3 Alt I as instructed.

- DFARS 252.204-7016 Covered Defense Telecommunications Equipment or Services -- Representation (DEC 2019)

- DFARS 252.204-7017 Prohibition on the Acquisition of Covered Defense Telecommunications Equipment or Services – Representation (MAY 2021)

- DFARS 252.229-7001- Tax Relief (APR 2020)

- DFARS 252.229-7001 Alt I

For provisions completed by the offeror electronically as part of its annual representations and certifications, the contracting officer will consider that information instead of requiring the offeror to complete and submit those provisions. For those provisions and clauses that have not been completed electronically, the offeror must submit them with the offer, or in the specific case of FAR 52.222-56, with the offer or prior to award.

Army Contract Writing System (ACWS) Transition Information for Offerors

a. The Army Contracting Enterprise (ACE) is in the process of deploying new solicitation and contract writing software to Army contracting offices worldwide. Known as the Army Contract Writing System (ACWS), this modern software suite will soon replace most existing Army contract writing systems, including the system used to create and release this Solicitation.

b. During this transition period, Offerors are hereby advised:

1. The Contracting Office may use any combination of contract writing systems to create and release documents related to this solicitation (e.g. solicitation amendments and awards, if any). Due to this:

i. This solicitation may contain different offer submission instructions than other solicitations released by the same Contracting Office (e.g. requiring offer submission via the PIEE Solicitation Module vs. e-mail). Offerors should review all offer submission instructions contained in the solicitation documents and direct any questions or concerns to the Contract Specialist or Contracting Officer.

ii. If the Contracting Office switches contract writing systems prior to award, documents you receive from the Contracting Officer or view on SAM.gov or other forums may appear noticeably different than the initial solicitation or previous solicitations or awards from the same Contracting Office. This is normal and expected.

iii. A change between contract writing systems may cause important information concerning solicitation response (amendments) or accepted terms (awards) to take on different formatting or appear in different parts of later documents issued.

Offerors shall review all documents carefully to locate this important information and direct any questions or concerns to the Contract Specialist or Contracting Officer.

2. The Government does not intend to use the transition between contract writing systems to effect any changes to solicitation or award terms and conditions without accompanying document narratives explicitly stating such changes are deliberate and desired. While the Contract Specialist and Contracting Officer will take care to minimize or eliminate any inadvertent changes when adapting to the new contract writing software, you, as the Offeror, may still be the first to spot such errors. Therefore, Offerors shall:

i. Notify the Contracting Officer immediately if any observed changes, removals, or additions affect your award eligibility, violate or alter existing quote/proposal terms, or could affect Contract performance post-award.

ii. Take special care to ensure all fill-in Clauses are populated and remain populated across documents received from the Contracting Office throughout the Solicitation and Award process.

iii. Contact the Contracting Officer listed on the first page of the solicitation or solicitation amendment for guidance if you notice or suspect any inadvertent change has occurred between document issuances.

3. The Contracting Officer will correct problems affecting award documents (if any) via bilateral modification, at no cost to the Contractor. Any such modification will reconcile the award with the latest version of this solicitation reflecting deliberate action by the Contracting Officer (e.g. the first issuance if no amendments, or the latest amendment with accompanying narratives), inclusive of any documented pre-award negotiations or accepted supplemental offer terms.

4. In the unlikely event a network disruption, contract writing system error, or financial system error threatens timely award of the requirement set forth in this solicitation, the Contracting Officer:

i. May elect to use alternative mechanisms to obligate funds and allow work or deliveries to legally begin to the benefit of, and with legal protection for, both parties.

ii. Will incorporate the latest version of this Solicitation into such mechanisms to serve as a framework for contract execution until any such system problems are resolved.

iii. Will ensure any action taken does not conflict with the stated offer evaluation and award methodology of this requirement.

iv. Will issue a complete, properly-formatted award accurately reflecting this requirement and all applicable terms and conditions once systems return to normal.

CLAUSE(S) 52.212-2 - ADDENDUM

BASIS FOR AWARD

The Government will award one contract award from this solicitation. The award will be made to the lowest price technically acceptable proposal. Proposals will be evaluated for technical acceptability but will not be ranked using non-price Factors (and Subfactors). In order for an Offeror to be considered for award, the proposal must receive an “Acceptable” rating in every non-price Factor. A proposal receiving a rating of “Unacceptable” in any non-price Factor will not be eligible for award.

A. EVALUATION APPROACH

Award will be made to the offeror whose proposal is the lowest price technically acceptable proposal. The following evaluation factors will be used to evaluate each proposal:

1. Technical Factor

2. Price Factor

3. Supplier Performance Risk System (SPRS) Assessment Factor

1. TECHNICAL FACTOR

In order to be considered for award, the proposal must receive an Acceptable rating for the Technical Factor in accordance with FAR 15.101-2. Proposals rated as Unacceptable for the Technical Factor will be eliminated from further consideration for award.

Acceptable and Unacceptable ratings are defined in the table below:

TECHNICAL RATINGS

Rating Definition Acceptable Proposal clearly meets the minimum requirements of the solicitation

Unacceptable Proposal clearly does not meet the minimum requirements of the solicitation.

Failure to satisfy the requirements specified in the RFP may cause the entire proposal to be found to be unacceptable. Each subfactor will be evaluated based on the following:

Technical Experience

a. To be deemed acceptable, the proposal clearly demonstrates that the Offeror has the required relevant experience providing Equipment or Appliance Repair Services within Europe within the past five years that meets the size and scope requirements specified in the Addendum to FAR 52.212-1. Examples of experience must be for contract performance within Europe. Contracts performed outside of Europe will not count as examples of relevant experience. Contracts may be with the U.S. Government, the Host Nation Governments (to include state and local governments), or with commercial customers. Contracts with performance within the past five years, to include currently active contracts, will be considered regardless of the performance start date or completion date. Contracts indicating relevant experience greater than five years from the date in Block 8 of the solicitation will not be considered. Proposals that do not demonstrate the required relevant experience will be rated as unacceptable.

b. The proposal will be evaluated based on the offeror’s ability to explain their process for recruiting and maintaining technicians, who completed an apprenticeship recognized by Host Nation authorities, and for providing a senior or master skilled technician to oversee hired technicians after recruitment. Specifically, the proposal will be evaluated to determine if the offeror understands how to recruit for qualifications and training recognized by Host Nation authorities, and maintain technicians with said qualifications.

Proposals that do not demonstrate the offeror’s understanding and process will be rated as unacceptable.

2. PRICE FACTOR

The Government will review the pricing submissions for completeness and compliance with the instructions provided in 52.212-1. Incomplete price submissions will not be evaluated and the proposal may be eliminated from the competition. Price will not be scored or rated. Adequate competition normally establishes a price as fair and reasonable.

If adequate competition is not achieved, the solicitation may be cancelled and resolicited in accordance with DFARS 252.215-7007 or the contracting officer may request pricing data in accordance with DFARS 252.215-7008 so that analytical techniques and procedures described in FAR 15.404-1 may be used, singly or in combination with others, to ensure that the final price is fair and reasonable.

a. The Total Evaluated Price (TEP) will be the sum of all CLINs to include the Base Period total; the four 12-month Option Periods total; and the 6-month Option to Extend Services per 52.217-8 total (as described in the next paragraph). The TEP will be used to determine the lowest priced proposal. Offerors shall propose amounts for all Line Items to include Unit price and Total Line Item Amount.

b. Options. The Government will evaluate offers for award purposes by adding the total price for all options to the total price for the base period. The Offeror will not be required to submit pricing for the six-month extension of services possible under FAR Clause 52.217-8. To evaluate price for the option period(s) possible under FAR 52.217-8, the Government will calculate this price by dividing the proposed total of Option Year Four by two. The total evaluated price will be calculated as a sum of the Offeror’s proposed prices for all CLINs, including Optional CLINs, for the base period plus the four option periods, and a six-month extension of services. NOTE: Evaluation of options shall not obligate the Government to exercise such options or optional CLINs.

c. The resulting award will be a Firm-Fixed Price contract. The Government will evaluate for complete and unbalanced pricing that is fair and reasonable, using price analysis techniques described in FAR 13.106-3. The evaluation of price will be based on a proposed price submitted by the offeror(s). The price will be evaluated after determination of the technical acceptability of the offerors non-price factors.

d. As part of the price evaluation, the Government will NOT evaluate for price realism and the Government will NOT consider Price risk as described at DFARS 252.204-7024, Notice on the Use of the Supplier Performance Risk System.

3. SUPPLIER PERFORMANCE RISK SYSTEM (SPRS) ASSESSMENTS FACTOR

The Government will consider Risk in accordance with the provision at DFARS 252.204- 7024, Notice on the Use of the Supplier Performance Risk System, as supplemented by this criteria. The Government will consider Supplier Risk as described in the provision.

The Government will NOT consider Item Risk or Price Risk as described in provision.

For purposes of this Risk assessment, the Government will only consider information contained in the Supplier Performance Risk System (SPRS). Any questions or concerns the offeror has concerning its SPRS risk assessments should be addressed as described in paragraph (d) of DFARS 252.204-7024. To be eligible for award, the offeror must be considered Acceptable under this Factor. Offerors without a Supplier Risk assessment in SPRS shall be deemed Acceptable under this factor.

Supplier Risk.

[Note: the Supplier Risk Report is accessed using the Offeror’s cage code. The report assigns an overall risk score using the following legend:

SUPPLIER COLOR LEGEND

Blue: Top 5%

Purple:

Next 10%

Green:

Next 70%

Yellow:

Next 10%

Red:

Lowest 5%

Grey: Excluded

Black: No Score

SPRS updates on a daily basis.] Using the SPRS Supplier Risk Report, Offerors will be rated on the basis of the following definitions:

Acceptable: Offeror has a Supplier Risk Score of Green, Purple, Blue, or Black.

Unacceptable: Offeror has a Supplier Risk Score of Yellow, Red, or Grey.

PWS

Performance Work Statement (Includes associated Performance Requirements Summary (PRS)

PERFORMANCE WORK STATEMENT (PWS)

Appliance Repair Services in the Benelux IMCOM-E, GSE/G4, Furnishings Branch

Part 1 General Information

1. General: This is a non-personal service(s) contract under which the personnel rendering the service(s) are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

1.1 Description of Services/Introduction: This is a non-personal service(s) contract to provide appliance repair services for the Army in Europe Army Family Housing and Unaccompanied Personnel Housing (AFH/UPH).

Attachment #12 list all sites in the Benelux and the estimated quantity of installed appliances in those areas that are subject to this contract. These services consist of on-call repairs, and management of repair parts and common standard item parts used in the support thereof. This requirement is designed to ensure that the appliances are repaired or replaced in accordance with established commercial practices, performance standards (as specified herein) and within established timeframes.

1.2 Background: IMCOM-E, GSE/G4 Furnishings Branch has a requirement for the repair of freestanding “NOT Built-in” appliances for the Army Theater in the Benelux.

The purpose of this acquisition is to provide appliance repair services, and the management of repair parts and common standard item parts for Army Family Housing, Unaccompanied Soldier programs and Army Civilians (AFH/UPH) at the locations shown in Attachment #14.

1.3 Scope: The contractor shall provide non-personal service(s). The contractor shall perform domestic appliance repairs, and the management of repair parts and common standard item parts to fulfill the requirements. The contractor shall provide all necessary management, personnel, supervision, tools, vehicles, materials, general and specialized equipment, electronic communication, and all required reporting to perform appliances repair services as identified in this PWS. Freestanding appliances to be supported may be either U.S. or European specification to include ranges, gas and electric;

refrigerators and freezers; dishwashers, washers, dryers, industrial washers and dryers, combination microwaves and icemakers (Attachment #12 listing of estimated quantities of U.S. and EU appliances in the Benelux).

1.4 Objectives: The general objective of this contract is to provide high quality repairs of appliances owned by the US Government, and the management of repair parts and common standard item parts. The repairs may take place in troop buildings, customers’ homes, and local Government Furniture Management Offices (FMOs).

1.4.1 Responsibilities: The contractor shall assume total responsibility for all requirements stated herein on the commencement date of the performance period.

The contractor shall perform as specified in this PWS and under the direction of the Contracting Officer (KO). See also Paragraph 1.1 Description of Services/Introduction.

1.4.2 Work Responsibility: The contractor shall perform all work and assume responsibility for planning, programming, administering, managing, and executing all functions necessary to provide the services specified in this PWS. The contractor shall conduct work in accordance with this PWS and all applicable United States (U.S.), Host Nation, and local laws, regulations, standards, provisions, and directives. The contractor shall ensure that all work meets the level of service, performance standards, or tolerances specified in the PWS or in applicable referenced documents. Some services under this contract may be performed at designated facilities, or portions of installations, by in-house Government personnel or by other contractors.

1.4.3 Administrative Responsibility: The contractor shall perform all related administrative actions required to provide services or perform work such as material requisitioning, quality control (QC), financial control, meetings, and correspondence.

The contractor shall also maintain accurate and complete records, files, and libraries of documents to include all U.S, Host Nation, and local regulations, standards, provisions, codes, laws, technical manuals, and manufacturers’ instructions and recommendations that are necessary and related to the functions being performed.

The contractor shall compile historical data, prepare required reports, and submit information as specified by the deliverable list presented in this PWS. Any data created by the contractor will fall under the data rights described in section 1.15 of this

PWS.

1.4.4 Functional Areas: The work under this contract shall be performed at customers’ homes, troop buildings and at local FMOs.

1.4.5 Period of Performance: The period of performance shall be for a non-separately priced 2 month phase in, five (5) month Base Period and four (4) twelve

(12) month option years.

1.5 General Information:

1.5.1 Quality Control Plan (QCP): The contractor shall develop and maintain a QCP to ensure services are performed in accordance with (IAW) this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor's QCP is the means by which it assures that the work provided complies with the requirements of the contract.

The contractor’s proposed QCP shall be submitted to the Contracting Officer (KO) through the Quality Assurance (QA) Specialist and Contracting Officer’s Representative (COR) for review within thirty (30) working days after date of contract award

(Deliverable A001). The Government will review and either notify the contractor in writing of acceptance of the plan or return their comments to the contractor within five

(5) working days. If the Government has provided comments, the contractor shall then have five (5) working days to submit a Final QCP. After receipt of the Final QCP, the contractor may receive the Contracting Officer’s acceptance in writing. Any proposed changes to the accepted QCP are required to be resubmitted for acceptance by the Contracting Officer no later than ten (10) working days prior to the anticipated change and before implementation by the contractor. The timeline noted above will apply for review and acceptance for proposed changes. At a minimum, the QCP must include and answer the following to be acceptable:

(a) A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the contractor's Quality Control Team.

(b) How the contractor will monitor work to ensure performance complies with all deliverables (etc. timelines, deadlines, and goals).

(c) How the contractor will monitor work to ensure performance complies with all specifications and requirements of the contract, including the contract’s clauses.

(d) How the contractor will monitor and ensure staff qualifications remain current and valid processes/approvals throughout contract performance.

(e) How the contractor will inventory and track maintenance of all Government

Provided Equipment/Materials.

(f) How the contractor will identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future; and

(g) How the contractor will file and save all Quality Control related documents for the life of the contract plus 5 years.

1.5.2 The contractor shall be responsible for internal Quality Control (QC) that ensures satisfactory performance of this contract. The contractor shall maintain an ISO 9001:2015 certification for the duration of the contract. The contractor shall provide this certificate to the KO, Quality Assurance (QA) Specialist and the COR within five

(5) working days after contract award (Deliverable A002). The contractor shall provide and maintain an inspection system acceptable to the Government covering the services to be performed hereunder. Records of all inspection work carried out by the contractor shall be kept complete and available to the Government upon request during the period of the contract. Among other means of inspection, the contractor shall:

Milestone for QC Plan:

Final plan provided to the KO and COR within thirty (30) working days of contract award.

Government shall review and return the final plan within five (5) working days.

Revised final plan provided to the Government within five (5) working days of

Government Review The contractor shall provide a primary Point of Contact (POC) and alternate POC for each area identified under this contract. The POCs shall be responsible to respond and troubleshoot actions and customer complaints within their area, within one (1) working day.

The contractor agrees that the supplies or services performed under this contract shall be covered by the most favorable commercial warranties the contractor gives to any customer for such supplies or services and that the rights and remedies provided herein are in addition to and do not limit any rights afforded to the Government by any other clause of this contract.

1.5.1.1 An Analysis of Quality Control and Timeliness of Submittals (i.e., deliverables) shall be provided to the COR within thirty (30) working days upon completion of each option year (Deliverable A003).

1.5.1.2 The contractor shall inform the COR and the local Appliance Inspector of issues or potential issues that might affect the performance immediately. Verbal reports shall be followed up by written reports within one (1) working day (Deliverable A004).

1.5.2 Quality Assurance: The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP).

This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the acceptable quality levels (performance thresholds). The Government will monitor the contractor's performance under this Contract by performing inspections using the Performance Requirements Summary (PRS). The PRS is used primarily to determine if the contractor is performing all required outputs. The PRS also indicates for the prospective contractors the importance of each required service. The PRS contains penalties for Non-Compliance.

1.5.3 Recognized Holidays: The following provides information on recognized holidays for the purpose of the PWS. If submittal of any of the documentation (e.g., deliverables, submittals, etc.) deadlines fall on a holiday, the closest workday prior to the holiday will apply as the deadline for submittal.

1.5.3.1 U.S. Holidays: Work shall be performed on U.S. federally recognized holidays occurring during the normal workweek unless otherwise directed by the Contracting

Officer. When a U.S. holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively.

New Year’s Day- January 1st M. L. King Memorial Day- 3rd Monday in Jan Presidents’ Day- 3rd Monday in February Memorial Day- last Monday in May Juneteenth- June 19th Independence Day- July 4th Labor Day- 1st Monday in September Columbus Day- 2nd Monday in October Veteran’s Day- November 11th Thanksgiving Day- 4th Thursday in Nov Christmas Day- December 25th

1.5.3.2 Host Nation Holidays: Work shall not be performed on local Host Nation holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer.

National and local holidays in the Benelux are:

Netherlands holidays are:

New Year’s Day - January 1st Good Friday, Varies Easter Monday, Varies The Queen’s Birthday - April 30th Ascension Day, Varies Whit Monday, Varies Christmas Day - December 25th Boxing Day - December 26th

Belgium holidays are:

New Year’s Day - January 1st Easter Monday, Varies Labor Day - May 1st Ascension Day, Varies Bank Holiday, Varies Whit Monday, Varies National Independence Day - July 21st Assumption - August 15th All Saints’ Day - November 1st Armistice Day - November 11th Dynasty Day, Varies Christmas Day - December 25th Boxing Day - December 26th

Luxembourg holidays are:

New Year’s Day - January 1st Carnival Monday, Varies Easter Monday, Varies May Holiday - May 1st Ascension Day, Varies Whit Monday, Varies National Holiday - June 23rd Assumption - November 1st All Souls’ Day - November 2nd Christmas Day - December 25th 2nd Christmas Day - December 26th

1.5.4 Operating Hours: The Government facility office hours, facility operating hours, and the contractor support hour requirements often coincide, however, they may differ.

Please refer to the following.

1.5.4.1 Government Facility Office Hours: The Government facility office hours are 0700 to 1600, Monday through Friday except U.S. Holidays identified in paragraph

1.5.3.1 above or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

1.5.4.2 Government Facility Operating Hours: The Government facility operating hours occur between the hours of 0700 to 1600, Monday through Friday. The Government facility is closed for operations during the recognized U.S. Holidays identified in paragraph 1.5.3.1 above. The Government facility may close due to local or national emergencies, administrative closings, or similar Government directed facility closings and will be communicated by the Contracting Officer to the contractor.

1.5.4.3 Contractor Support Hours: The contractor shall provide support between the hours of 0730 through 1700, Monday thru Friday except local Host Nation Holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The contractor shall always maintain an adequate workforce, for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the workforce is essential.

1.5.4.3.1 Contractor Work Plan: The contractor shall prepare and maintain a Work Plan. The plan, as a minimum, shall identify regularly scheduled work (to include location, work to be completed, timeline, etc.). The contractor’s proposed work plan shall be submitted to the Contracting Officer via the COR for review within ten (10) working days after date of contract award (Deliverable A005). The Government will review and either accept or return their comments to the contractor within ten (10) working days. The contractor shall then have three (3) working days to submit a Final Work Plan. Any proposed change to the accepted Final Work Plan is required to be resubmitted via the COR for review and acceptance by the Contracting Officer at a minimum thirty (30) working days prior to implementation. The timeline noted above shall apply for review and acceptance for proposed changes.

1.5.4.3.2 Contractor Management: The contractor shall perform continual management of the functional areas contained in this PWS and shall provide a Contract Manager (CM) and Alternate Contract Manager (ACM) who are available by telephone on each working day (Monday – Friday), including U.S. holidays, during the hours 0730 through 1700. The CM/ACM shall conduct overall management coordination and shall be the central point of contact (POC) with the Government for performance of all work under the PWS. At the post award conference, the contractor shall submit to the Contracting Officer and the COR, in writing the CM and the ACM, shall have full authority to act for the contractor on all Contract matters relating to daily operation of this Contract (Deliverable A006). The contractor shall provide written notice to the KO and the COR prior to changing CM or ACM no later than five (5) working days prior to the change (Deliverable A007). The CM or his/her alternate shall respond within one (1) hour to the KO or the COR when requested (Deliverable A008).

1.5.4.3.3 Contractor Responsiveness: The CM and ACM shall be available for telephone communication or site attendance, with the COR, as required by the COR, during the hours 0730 through 1700, Monday through Friday. The CM and the ACM shall have full authority to contractually bind the contractor for prompt action on matters pertaining to execution of the PWS.

1.5.5 Training Holidays: The United States Army Europe (USAREUR) has historically granted military personnel training holidays as compensation for time that they spent in field training. These are typically combined with regular holiday leave schedules (for example, Christmas half days or day on day off schedules). Training holidays may affect access to military operated facilities. If scheduled work or access to facilities is required, coordination with occupants will be necessary or the work in affected facilities shall be rescheduled after the training holiday. However, announced training holidays or exodus of military personnel may provide the contractor with an opportunity for unrestricted access to facilities and areas. The contractor shall take full advantage of such opportunities by planning maintenance or actions that are better accomplished when such areas are vacant.

1.5.6 Place of Performance: The work under this contract will be performed at customer’s homes, troop buildings and at local FMOs at sites in the Benelux listed under Attachment #14.

1.6 Security Requirements: The following information is provided on security related matters.

1.6.1 Security Program: Reserved

1.6.2 Personnel Security Clearance Requirements: Reserved

1.6.3 Installation Access: Access to U.S. installations, buildings and controlled areas are limited to personnel who meet security criteria and are authorized by Host Nation law to work in that country. Failure to submit required information/data and obtain required documentation or clearances will be grounds for denying access to U.S.

installations, buildings, and controlled areas. The contractor shall ensure that any subcontractors used in performance of this contract complies with these requirements and that all employees, of both the contractor and any subcontractor utilized by the contractor, are made aware of and comply with these requirements.

The contractor shall be aware of and comply with the requirements associated with Installation Access Control. The Government is not liable for any costs associated with performance delays due solely to a firm’s failure to comply with Installation Access Control System (IACS) processing requirements.

The Contractor shall return installation passes to the issuing IACS office when the contract is completed or when a contractor employee no longer requires access.

1.6.3.1 Installation Pass Log In addition, the contractor shall provide the Contracting Officer, via the COR, an Initial Installation Pass Log within three (3) working days after contract award (Deliverable A009). The log must at a minimum contain the following information:

Name (Last, first, MI), country of citizenship, Personal ID number, supporting document expiration date, residence permit required, work permit required, date of birth, weight, height, eye color, hair color, time/day access is required, Army Installation(s) the access is requested for, sign-in privileges, License number, country, make, model, year, body type, color.

The log shall be updated as employees are added or removed. The Updated Installation Pass Log shall be current and available at any time upon request by the Government and submitted to the COR within five (5) working days after any changes to the log (Deliverable A010).

1.6.3.2 Individual Termination or Expiration of Employment: The contractor shall collect the installation access passes the same day employment of an individual has expired or has been terminated and shall return them to the issuing office within five (5) working days. Proof of the turn in of the Installation Pass to the IACS office shall be send to the COR.

(Deliverable A011).

1.6.3.3 Contract Termination or Cancellation: Upon termination or cancellation of this contract, the contractor shall collect all outstanding installation access passes and return them to the issuing office within five (5) working days. Proof of the turn in of the Installation Pass to the IACS office shall be send to the COR (Deliverable A012).

1.6.3.4 Common Access Cards (CAC) and CAC Log: The contractor shall provide the following information: Last, First and Middle Names, government issued personal identifier (e.g. Social Security Number, Federal Identification Number, or Tax Identification Number), date of birth, primary email address (this email address will be used to contact the individual) and any other necessary information required to obtain a CAC or installation access card, to the COR within thirty (30) working days after award (Deliverable A013). The contractor shall ensure safeguarding of Personally Identifiable Information (PII) and comply with requirements under 1.23.5.

The contractor shall provide a CAC log within thirty (30) working days after contract award and within five (5) working days after changes have been made (Deliverable A014). The COR will provide format and content for the log during the post award meeting. Note - CACs are Government property and shall be accounted for.

1.6.4 Background Checks: Army in Europe (AE) Regulation 604-1 provides guidance pertaining to background checks for U.S. and Host Nation Contractors.

1.6.4.1 U.S. Citizen: Contractors that work with or teach youth under the age of 18 years are subject to U.S and host nation background checks. The COR will determine the extent of background checks required. The contractor employee may begin performance of the contract after receiving a favorable local background check. The contractor agrees to replace the employee should results of the background check, if required, be unfavorable as determined by the COR. The contractor’s replacement of the employee with the unfavorable background check shall be within a timeframe provided by the COR. The contractor shall also replace employees whose background check, during their tenure of employment, renders them with an unfavorable local or stateside background check, as determined by the COR.