Q and A- W564KV-24-R-0049.pdf

Questions and Answers

Solicitation #W564KV-24-R-0049

4 September 2024

1. Question: PWS paragraph 3.6.4 states "The contractor shall assign all internal part numbers for all new appliances. The contractor shall have all the parts available for the newly purchased appliances".

Having all parts is a very costly request. For most repairs you would need parts, but it makes no sense to have parts like screws, panels, wiring harness or similar parts that never break or break rarely.

For example, we have strips for drawers from our Siemens refrigerators in our warehouse that have the only purpose of making the fridge look nice. It has no technical function.

We also have timers for US washers for 4 years in stock, which never break. And these cost $340,- each. And cost will get high because with parts comes storage, maintenance, depreciation cost and so on.

Question: Is "common" sense applicable to this?

So, is there room to have a sufficient stock for most used parts? In other words, would 70% of all parts be sufficient?

Answer: The requirement to have all parts available is already present in the current appliance repair contract (#W564KV-20-C-0075) and this is not a new requirement.

already.

The U.S. Government has a requirement for the Contractor to be able to complete all repairs within the first visit, therefore the Contractor needs to have the needed parts on hand. If a repair is not possible during the first visit (e. g. not having the needed part available), the Government will track such deficiencies through the PRS checklist.

2. Question: This also connects to our next question about the first-time fix rate of 95%.

Page 119 of the solicitation (PRS #14 - PWS para 5.7.2, 5.7.3 and 5.7.4) states “The contractor shall 95% of all repairs are completed within the first visit; Monthly COR PRS inspection checklist Pass / Fail criteria.”

Where is this 95% originated from? As 95% first time fix rate is extremely high.

Our experience is that 85%-90% is doable.

We have our warehouse in Furth, almost fully automated. It stores millions of parts. 80%- 90% of parts can be delivered in 1-2 days. Which cost millions, and we still fluctuate around 90%.

Answer: The current appliance repair contract (#W564KV-20-C-0075) has an 85% Compliance Rate for the completion of repairs during the first visit. Due to experience;

complaints from the Garrison’s FMOs; and increased exchanges thru the Drayage Contractor, the U.S. Government has decided to increase the Compliance Rate for this PRS point to 95% for this new acquisition.