Performance_Work_Statement_20Dec17.pdf

Page 1 of 26 Rev 3-July 2016

PERFORMANCE WORK STATEMENT (PWS)

FOR

LAUNDRY & DRY CLEANING SERVICES

AND

TROOP COLLECTION POINT OPERATIONS

IN GERMANY

Page 2 of 26 Rev 3-July 2016

Part 1

General Information

1. GENERAL: The purpose of this requirement is to provide non-personal laundry and dry cleaning services and troop collection point (TCP) operations in support of the US Army’s mission in Germany. The U.S. Government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn, is responsible to the U.S.

Government.

1.1 Description of Services/Introduction: This is a non-personal services contract to provide non-personal laundry and dry cleaning services and Troop Collection Point (TCP) operations in support of the US Army’s mission in Germany. The Government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.2 Background: The Contractor shall operate seven (7) government furnished property (GFP) Troop Collection

Points (TCPs) on U.S. Army installations throughout Germany (Appendix 1); receive, account for, process, and transport all items as identified in this contract between the TCPs and the Contractor’s laundering and dry cleaning facilities for cleaning, distribute laundered items and keep records.

1.3. Scope: The Contractor shall provide all management, supervision, personnel, equipment, tools, materials, and transportation to perform all phases of laundry and dry cleaning services and TCP operations for the U.S. Army’s military mission in Germany. TCPs are U.S. Government-owned, Contractor-operated (GOCO) facilities located in areas of troop concentration. At the TCPs, the Contractor will accept unit clothing from authorized patrons, consolidate daily receipts for delivery to the contractor’s laundry plant and reissue finished work back to owning units. All phases of laundering and dry cleaning operations shall be conducted at the Contractor owned-Contractor operated (COCO) facilities that are fully equipped with equipment of such design and operational features to specifically handle Army linen, military tactical gear (TA-50) and uniforms, and other items as identified in this

Performance Work Statement (PWS). The facilities shall be staffed and managed/supervised by personnel fully knowledgeable of what equipment, wash procedures, drying procedures, etcetera are required to meet the unique requirements for processing military items, unless otherwise specified within. No portion of the laundering and dry cleaning operations shall be performed in U.S. Government facilities. Part 3 of this PWS specifies the U.S.

Government furnished property (GFP) and services that will be supplied to the Contractor in support of this mission.

1.4 Objectives:

1.4.1. Laundry and Dry cleaning services of items listed in this contract, under CLIN Structure list. .

1.4.2. Operate the numbers of on seven (7) Troop Collection Points (TCPs) as outlined in this contract.

1.4.3. Transportation service between Troop Collection Point (TCP) (GOCO) and laundry company (COCO).

1.5 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and four (4)

12-month option years.

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1.6 General Information:

1.6.1 Quality Control Plan (QCP): The Contractor shall develop and maintain a Quality Control Plan (QCP) to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor's QCP is the means by which it assures that the work provided complies with the requirements of the contract. At a minimum, the QCP must include the following to be acceptable:

a. A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the Contractor's Quality Control Team.

b. How the Contractor will monitor work to ensure that performance complies with all timelines, deadlines, and goals.

c. How the Contractor will monitor work to ensure that performance complies with all specifications and requirements of the contract, including clauses.

d. How the Contractor will monitor and ensure staff qualifications remain current and valid throughout contract performance.

e. How the Contractor will ensure all keys issued will remain controlled items (See 1.4.xx Key Control)

f. How the Contractor will inventory and track maintenance of all Government Provided Equipment /

Materials.

g. How the Contractor will identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future

h. How the Contractor will file and save all Quality Control related documents for the life of the contract plus

5 years.

A final QCP shall be submitted to the KO through the COR for review and acceptance within ten (10) calendar days after date of contract award. After acceptance of the QCP, the Contractor shall receive the KO’s acceptance in writing. Any changes to the accepted QCP will be required to be resubmitted for acceptance within five (5) calendar days.

The Contractor shall bring identified issues or potential problems that might affect future performance to the attention of the COR as soon as possible. Verbal reports will be followed up by written reports within five (5) calendar days.

1.6.2 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

The U.S. Government reserves the right to inspect the Contractor’s performance using random surveillance, review of records, site visits, and validated customer complaints to ensure services meet the requirement of the contract.

Items designated as unsatisfactory or below standard will be segregated from the normal laundered and/or dry cleaned items and returned to the Contractor for re-performance at no additional cost to the U.S. Government.

1.6.2.1 Quality Standards: The following guides will be used by the Contractor and the U.S. Government to evaluate and control quality in a finished laundered item. The Contractor shall follow manufacturer’s cleaning, drying, pressing, and other care instructions to the extent practicable unless otherwise stated in this PWS. All work will be in accordance with (IAW) the best practices of the laundry industry.

1.6.2.1.1 All soil, spots and stains shall be removed, except those determined by best commercial practice as being irremovable without damage to the color or fabric.

1.6.2.1.2 Each item shall be clean, dry, free of lint, scorch marks or other damage to the fabric.

1.6.2.1.3 All articles shall smell fresh and clean and be free of objectionable odors such as cleaning chemicals, mold, mildew, body bacteria, and other unclean elements.

1.6.2.5 No trace of laundry/dry cleaning supplies shall be left in the fabric.

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1.6.2.6 Shrinkage shall be no more than what may be termed as “natural” for the fabric IAW best commercial practice.

The Contractor shall keep dimensional changes of the article to a minimum and avoid damage of any kind to the fabric.

1.6.2.7 Items processed on flatwork ironers (such as, but not limited to, bed, bath and table linens) shall be machined-finished (pressed) so that the surfaces are smooth and without “rough-dry” spots, wrinkles or “tails”.

1.6.2.8 Items such as, but not limited to, shirts, trousers, uniforms and other wearing apparel shall be machine-finished (pressed) so that the surfaces are smooth and free of wrinkles. No rough-dry spots shall be permitted and article shall retain their original shape and size.

1.6.2.9 Tumbled work such as, but not limited to, bath towels, laundry bags, blankets, and mattress covers/pads, shall be completely dry and soft.

1.6.2.10 TA-50: The Contractor is advised to exercise caution in cleaning many of the articles designated as Central

Issue Facility (CIF) items. Despite the information printed on the manufacturer’s label, many of the items are new to the Army system and must be washed and dried at a temperature not to exceed 90 degrees Fahrenheit (32 Celsius).

1.6.2.11 Gore-Tex Modular Sleeping System: The Contractor is advised to use extreme caution in cleaning items included in the Gore-Tex modular sleeping systems. Contrary to the instructions printed on the manufacturer’s label, experience has revealed that heat from drying in excess of 90F/32C will damage the items. Each item shall be carefully inspected to determine any damage caused by the use of excessive heat.

1.6.2.12 All Army Combat Uniforms (ACUs) shall be laundered in cold water (not exceeding 86F/30C) and mild detergent containing no optical brighteners or bleach. ACUs shall be tumbled dry with low heat (not to exceed

130F/54C), and immediately removed from the dryer and hung on a rustproof hanger. Starch or sizing shall not be used on the ACU under any circumstances, nor shall any process that involves dry cleaning or steam press.

1.6.2.13 All items that require folding shall be folded individually and packaged IAW the Finishing Code. Rolled items (sheets, pillowcases, etc.) will not be accepted by the U.S. Government. Folded linen shall have “tails” kept to a minimum and shall have one smooth side turned all the same way for ease of counting during shipping. To preclude any problems with the proper folding and packaging, the Contractor is encouraged to work closely with the

COR.

1.6.2.14 Improved Outer Training Vest (IOTV) – The Contractor is advised to use extreme caution in cleaning items included the IOTV. An IOTV is a multi-component system and its separate parts must be cleaned IAW with

Appendix 5 and relevant requirements of the PWS. IOTV’s will be delivered disassembled to the TCPs. The TCPs shall account for, receive and return each IOTV item as identified in Appendix 5. Disassembly and reassembly will be the responsibility of the U.S. Government. Any deviations from the identified requirements in the technical exhibit must be approved in advance by the COR.

1.6.2.15 Introduction of the new Food Service Uniform Unisex is scheduled for 2018. This uniform is considered to be a “wash and wear” uniform, without pressing. The care instructions are “machine wash cold with like colors in mild detergent, cold rinse. Tumble Dry (low). Do not bleach”.

1.6.3 Recognized Holidays: Work shall not be performed on local Host Nation or U.S. holidays. As German holidays vary by German state, holiday schedules shall be coordinated with the Contracting Officer’s Representative

(COR). Concerning U.S. and Host Nation Holidays see Attachment 4.

1.6.4 Hours of Operation: The Contractor shall operate the seven (7) GOCO Troop Collection Points (TCPs) on

Army installations in Germany. TCPs are required to be open eight (8) hours per day, five (5) days per week, fifty-two (52) weeks per year, excluding weekends (Saturday and Sunday) and American and German holidays.

Operating hours are typically from 0800 to 1700 Monday through Friday.

1.6.4.1 Unexpected Closures: In the event of unplanned closure of the facility due to natural disaster, military emergency, severe weather, security threat or a facility-related problem that prevents the contractor from performing services under this contract, the contractor’s personnel shall follow the same departure and reporting directions given to U.S. Government personnel and the contractor shall treat its employees as they determine appropriate. For

Page 5 of 26 Rev 3-July 2016 other than firm fixed price contracts, the Contractor will not be reimbursed when the Government facility is closed for the above reasons and shall not submit an invoice or otherwise seek additional payment from the U.S.

Government for any expenses incurred by the contractor as a result of any such unplanned closure.

1.6.4.2.1 The Contractor shall operate the TCPs as described in 1.6.4 and 1.6.4.1 without any interruption. No closure of TCP is authorized. In case of sudden illness of contractor’s TCP personal which results in an emergency closure, the contractor shall inform the COR immediately. The contractor shall have enough personal to ensure that on the very next working day the TCP will be open and operate regularly again. Any effect on TCP operating time as described under 1.6.4 and 1.6.4.1 will be considered by the US Government as unauthorized closure. Any unauthorized closure time will be deducted from the next invoice.

1.6.5 Training Holidays: USAREUR has historically granted military personnel Training Holidays as compensation for time that they spent in field training. These are typically combined with regular holiday leave schedules (for example, Christmas half days or day on day off schedules). Training Holidays may affect access to military operated facilities. If scheduled work or access to facilities is required, coordination with occupants will be necessary or the work in affected facilities shall be rescheduled after the training holiday. However, announced training holidays or exodus of military personnel may provide the Contractor with an opportunity for unrestricted access to facilities and areas. The Contractor shall take full advantage of such opportunities by planning maintenance or actions that are better accomplished when such areas are vacant.

1.6.6 Place of Performance: The Contractor shall operate seven (7) GOCO Troop Collection Points (TCPs) on

Army installations in Germany. Exact locations of each TCP are listed in Appendix 1. All laundering and dry cleaning services shall take place at the contractor’s facilities (COCO).

1.6.6.1 Additional Place of Performance: In case of a special project (i. e. IOTV), the contractor shall be able to pick up and deliver additional items/IOTVs from and to a location, as specified under the respective Task Order.

The pick-up/delivery point will be within a Garrison where a TCP is already operated by contractor personnel.

However, the pick-up/delivery point will not be manned by a contractor employee. The individual pieces will be counted and identified on the Contractor IOTV Formula document. The Program may be continued after US-

Governments need, this will be announced and coordinated with the contractor.

1.6.7 Type of Contract: The Government intends to award a firm-fixed-price IDIQ contract.

1.7 Security Requirements:

1.7.1 Security Program: Reserved

1.7.2. Personnel Security Clearance Requirements: Reserved

1.7.3 Installation Access: See clause 5152.225-4001 -- INSTALLATION CLEARANCE RERQUIREMENTS

(May 2017) in basic contract. The Contractor shall provide an installation pass log within thirty (30) calendar days after contract award. The pass log shall be updated as employees are added or removed and submitted to the COR within five (5) days after changes.

Upon the termination of employment or termination/cancellation of this contract, the Contractor is responsible to collect the installation access passes. The Contractor shall collect the installation access passes the same day employment of an individual has expired/terminated, and shall return them to the issuing office within three (3) workdays.

1.7.4 Background Checks: All contractor employees shall have background checks completed. The Contractor shall provide an installation pass log within thirty (30) calendar days after contract award. The pass log shall be updated as employees are added or removed and submitted to the COR within 5 (five) days after changes.

1.7.5 Physical Security: The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use.

1.7.5.1 Security of Buildings: Upon completion of work the Contractor is responsible to ensure that all lights are off, all windows are closed and entrance doors are closed prior to leaving the area unless otherwise required by the

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Facility Manager or COR. When contractor personnel find a window or door in such a condition that it cannot be secured, the building manager or facility manager shall be notified. The Contractor shall safeguard all Government property in the work place during work hours. At the close of each work period, Government facilities, equipment, and materials shall be secured IAW AR 190-13, “The Army Physical Security Program.”

1.7.5.2 Building Maintenance: The Contractor shall exercise care to avoid damaging existing buildings, equipment, grounds and vegetation on U.S. Government installations. Should the Contractor or personnel in his/her employ damage said buildings, equipment, grounds, the Contractor is liable for repair of the damaged items and the COR shall be informed within 24 hours. .

1.7.5.3 Daily Maintenance: The Contractor shall be responsible for maintaining cleanliness of the government owned facility/equipment issued/used in the course of this contract. These tasks include typical janitorial tasks such as: emptying trash cans and depositing all trash and garbage in the outside receptacle, maintaining the latrines in a clean and sanitary condition, dusting, and ensuring the floors are free of excessive dirt and debris. Disinfectant use shall conform to local and host nation environmental regulations. No additional costs are authorized for cleaning.

1.7.5.4 Ground Maintenance: The Contractor shall be responsible for maintaining the grounds within one meter around the U.S. Government furnished TCP.

1.7.5.5 Exterior Signs at TCPs: The Contractor shall furnish and post a sign reading “Contractor Operated (firm’s name), Laundry and Dry Cleaning Troop Collection Point”. Letters shall be a minimum of two inches high and in compliance with the Communities Army of Excellence Standards. Additionally, a sign shall be posted (letters and numbers shall be minimum of one inch high) designating the hours of operation.

1.8 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE:

All references to keys include key cards. No keys issued to the Contractor by the Government will be duplicated.

The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan, and the Contractor’s Security Plan [if applicable]. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any incidents of lost or duplicate keys/key cards to the Contracting Officer. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by

Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons.

The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality

Control Plan [if applicable].

1.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal

Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other

Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the contracting officer will apprise the Contractor of how the Government views the

Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced.

Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the

Government.

1.10 Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract:

perform inspections necessary in connection with contract performance: maintain written and oral communications

Page 7 of 26 Rev 3-July 2016 with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of Government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.11 Key Personnel: The follow personnel are considered key personnel by the Government. The names of these individuals shall be designated in writing and provided to the KO and COR no later than five (5) days after contract award.

1.11.1 Contract Manager: The Contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the Contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 07:30 – 16:00, Monday thru Friday, excluding holidays per

1.6.3 and Attachment 4. The contract manager and alternate shall be able to use the English language fluently and accurately on all levels normally pertinent to professional needs.

1.11.2 TCP employees: The Contractor shall provide sufficient personnel to perform laundry and dry cleaning services required by this PWS. It is the responsibility of the contractor that enough manpower is provided so a troop collection point can be operated without interruption also in case of sickness of staff. Contractor personnel shall be able to adapt to any shifts in schedule, new item handling, variations and new regulations. Contractor personnel performing daily duties at TCPs shall have sufficient knowledge of the English language to properly conduct business with customers. The contractor shall provide a list with all personal work in the TCPs and keep the list updated.

1.11.3 Special Qualifications: Reserved

1.12 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are

Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. Contractor personnel identification shall be easily identifiable through the display of badges IAW AER 27-715 Contractor Identification.

1.13 Contractor Travel: The Contractor shall furnish vehicles and drivers in sufficient quantity to provide all pick-up and delivery requirements to TCP locations as stated in Technical Exhibit 1. Vehicles and drivers provided under this contract shall be dedicated solely to pick-up and delivery of laundry from each TCP. Canvas covered vehicles are not acceptable. During the performance of contract, the contractor’s personnel shall be required to travel in order to attend meetings and/or conferences. Travel and/or transportation cost will not be paid separately and are on contractors expense.

1.14 Other Direct Costs: Reserved

1.15 Data Rights: Reserved

1.16 Non-Disclosure Requirements: Reserved

1.17 Non-Disclosure Statements Reserved

1.18 Organizational Conflict of Interest (OCI): Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCI as defined in FAR Subpart 9.5.

The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to

Page 8 of 26 Rev 3-July 2016 avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such

OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.19 Phase In /Phase Out Period: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the thirty (30) day phase in/ phase out periods. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date. The Contractor shall make sure that all personnel requiring access to a U.S. installations have been processed for installation access and identification; sign for and attain U.S. Government facility keys, submit all laundry forms and relevant contract deliverables such as

Health and Safety, and Quality Control plans, for U.S. Government approval; install outside signage at each TCP;

attain U.S. approval for and establish commercial phone service at each TCP; deliver and install all Contractor furnishing, equipment and supplies; and conduct a joint inventory. A joint inventory of all Direct Exchange (DX)-linen stock shall be conducted by the U.S. Government, the incumbent contractor and the successful bidder. This shall be the official inventory and will be used as the basis for future adjustments. Phase-out tasks shall consist of advance customer notification, facility closure walkthrough/inspection, returning all U.S. Government-issued identification; removing all Contractor’s furnishings, equipment and supplies; removing outside signage;

disconnecting and discontinue all commercial phone service; turning over all U.S. GFP and U.S. facility keys; and conducting a joint inventory of DX-linen stock and rectify discrepancies. Incumbent contractor shall work with incoming contract to ensure successful transfer of any laundry not yet picked up by customers. Copies of the

Contract Phase-In and Phase-Out Schedules can be found in Appendix 3.

1.20 Safety: The Contractor shall establish and maintain a safety program for employees performing under this contract. The Contractor’s safety program shall comply with both, U.S. and German standard. This program shall be provided to the COR and KO not later than 10 days after contract awarded. The U.S. Installation Safety Offices will conduct Safety inspections. In the event of an accident, emergency service will be provided by the host nation first responder unless accident occurs on an installation where the U.S. Government has assumed responsibility for emergency first respondent service.

1.20.1 Safety Plan and Program: Reserved

1.21 Environmental Compliance: The Contractor shall comply with spill reporting procedures during its abidance at US Army Garrisons. Procedures to be followed in the event of a spill of hazardous substances caused during operation of contractor owned vehicles at a US Government Garrison.

1.21.1 Hazards for Environment

- Release of hazardous substances (usually POL products) during accidents

- Release of hazardous substances (usually POL products) caused by defect of a vehicle

1.21.2 Procedures when hazardous substances are released:

- The local US Fire Department needs to be notified immediately in case hazardous substances as well as hazardous waste or operational substances (Diesel, hydraulic fluid etc.) are released caused by failure of vehicles.

Phones:

Fire Department Kaiserslautern, Phone: 06302-67-7788, Fire Department Baumholder, Phone: 06783-6-7187, Fire Department Wiesbaden, Phone: 0611-705-5883, Fire Department Vilseck, Phone: 09662-83-2883, Fire Department Hohenfels, Phone: 09472-83-2858, Fire Department Katterbach, Phone: 09802-83-3277, Fire Department Stuttgart, Phone: 0711-729-4237.

1.22 Environmental Compliance Plan and Program: Reversed

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1.23 Required Training:

1.23.1 Anti-Terrorism (AT) Level I Training: The Contractor shall complete AT Level I Training within thirty

(30) calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies, or thirty (30) calendar days after employment of new personnel, all contractor employees, including subcontractor employees, who are employed under the contract shall complete AT Level I awareness training within thirty (30) calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies. Contractor personnel travelling overseas shall complete area of responsibility

(AOR) specific AT awareness training for U.S. based contractor employees and associated sub-contractor employees. The Contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR (or to the contracting officer, if a COR is not assigned) within ten (10) calendar days after completion of this training by all employees and subcontractor personnel. AT Level I awareness training is available at https://jkodirect.jten.mil. Contractor personnel must complete refresher training every twelve (12) months except AOR specific AT Level I training which shall be completed as required by local AT policies

If training cannot be conducted on the website, the Contractor shall coordinate with the COR who will contact the local AT Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the AT Officer. Verification of the training shall be provided to the COR within ten (10) calendar days after completion of the training.

1.23.2 Access and General Protection/Security Policy and Procedures: The contractor and all associated subcontractor employees will comply with applicable installation, facility, and area commander installation/facility access and local security policy and procedures (provided by Government representative). The contractor will also provide all information required for background checks to meet installation-access requirements to be accomplished by the installation provost marshal office, director of emergency services, or security office. The contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA, and local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the force protection condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.23.3 iWATCH Training: The contractor and all associated subcontractors will brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training will be completed within thirty (30) calendar days after the contract is awarded and within thirty (30) calendar days after new employees commence contract performance, with the results reported to the COR within thirty (30) calendar days after the contract is awarded.

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms:

2.1 Definitions:

Contractor - A supplier or vendor awarded a contract to provide specific supplies or service to the Government.

The term used in this contract refers to the prime.

Contracting Officer - A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

Contracting Officer's Representative (COR) - An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is https://jkodirect.jten.mil/

Page 10 of 26 Rev 3-July 2016 within the scope of the contract, does not constitute a change, and has no funding implications. This individual does

NOT have authority to change the terms and conditions of the contract.

Defective Service - A service output that does not meet the standard of performance associated with the

Performance Work Statement.

Deliverable - Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

Key Personnel - Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

Physical Security - Actions that prevent the loss or damage of Government property.

Quality Assurance - The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

Quality Assurance Surveillance Plan (QASP) - An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

Quality Control - All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Subcontractor - One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

Work Day - The number of hours per day the Contractor provides services in accordance with the contract.

Work Week - Monday through Friday, unless specified otherwise.

Dry Cleaning - Cleaning of articles by immersion in dry cleaning solvents and use of mechanical or hand action.

Dry cleaning may include pre-spotting and use of soaps and synthetic detergents as required removing soil and stains. All items received for dry cleaning shall be pressed in accordance with normal commercial practices.

Laundering - The process by which soiled fabrics are cleaned and treated. The term includes cleaning by mechanical action or hand in water solutions of detergents and other additives. For the purpose of this contract, the term includes water repellent treating, bleaching, chemical rinse (sour), starching, ironing and pressing operations appropriate to the type of fabric and nature of soil.

Finishing Codes - Each item in the schedule has a finishing code assigned. The codes are listed in Technical

Exhibit 4. Regardless of codes, all folded bundles shall be wrapped in plastic or placed in plastic bags, and all hanger bundles shall be covered with plastic bags. Customers who do not want starch will have the option of “NO

STARCH” at time of turn-in.

Troop Collection Point (TCP) – It’s a U.S Government owned facility located in areas of troop concentration.

These facilities accept unit clothing, consolidates daily receipts for delivery to the contractor’s laundry plant and reissues finished work back to owning units.

Technical Monitor (TM) - Any person who has been designated in writing by the Contracting Officer to assist the

COR in conducting quality assurance surveillance.

Unserviceable Articles - An article which through normal fair wear and tear, misuse, mistreatment or neglect, can no longer be used for its intended purpose.

Service ticket – Will be established by TCP personnel as a summary of items, delivered by each individual customer.

Page 11 of 26 Rev 3-July 2016

Wash list – Will be established by TCP personnel as a summary of items, which will be provided to its laundry company for each individual pick up.

Laundry ticket – Will be established by the actual laundry company as a summary of items, delivered back to the

TCP per each individual delivery.

2.2 Acronyms:

ACU Army Combat Uniform

AFSB Army Field Support Battalion

ALARACT All Army Activity

AMDF Army Master Data File

AQL Acceptable Quality Level

ACOR Alternate Contracting Officer's Representative

AFARS Army Federal Acquisition Regulation Supplement

AR Army Regulation

CIF Central Issuing Facility

CCE Contracting Center of Excellence

CDR Contractor discrepancy report

CFR Code of Federal Regulations

COCO Contractor owned Contractor operated

CONUS Continental United States (excludes Alaska and Hawaii)

COR Contracting Officer Representative

COTR Contracting Officer's Technical Representative

COTS Commercial-Off-the-Shelf

DA Department of the Army

DD250 Department of Defense Form 250 (Receiving Report)

DD254 Department of Defense Contract Security Requirement List

DFARS Defense Federal Acquisition Regulation Supplement

DMDC Defense Manpower Data Center

DOD Department of Defense

DX Direct exchange

FAR Federal Acquisition Regulation

FC Finishing Codes

GOCO Government Owned, Contractor Operated

HM Hazardous Material

HW Hazardous Waste

ID Identification

IAW In accordance with

ICE Interactive customer evaluation

IOTV Improved Outer Training Vest

KO Contracting Officer

OCI Organizational Conflict of Interest

OCONUS Outside Continental United States (includes Alaska and Hawaii)

ODC Other Direct Costs

PIPO Phase In/Phase Out

POC Point of Contact

PRS Performance Requirements Summary

PWS Performance Work Statement

QA Quality Assurance

QASP Quality Assurance Surveillance Plan

QC Quality Control

QCP Quality Control Program

TE Technical Exhibit

Page 12 of 26 Rev 3-July 2016

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. Government Furnished Items and Services:

The Government will provide facilities, equipment, material and related services as identified below.

3.1 Services:

3.1.1 Fire and Safety: The U.S. Government will provide fire inspections and protection for installed real property, to include fire extinguishers. The U.S. Government reserves the right to conduct unannounced fire and safety inspections at any time on U.S. Government furnished equipment, material and facilities. The Contractor may be required to attend fire and safety training as required by garrison.

3.1.2 Telephone Service: Class C (on post) telephone service if available. The Contractor shall not accept collect

(long distance) calls for any reason on this telephone. Failure to comply shall be justification for issuance of a CDR and reimbursement to the U.S. Government for all such charges incurred.

3.1.3 Insect and Rodent Control: Insect and rodent control will be provided as available by the installation’s

DPW.

3.1.4 Garbage: Trash pick-up and disposal from outside dumpsters only.

3.1.5 Building Maintenance: The U.S. Government will provide maintenance to the TCP buildings at normal support levels through the Directorate of Public Works (DPW). The Contractor shall provide the COR with written request for repairs to be made. The COR will in turn initiate a work request through normal U.S. Government channels. The Contractor shall allow maintenance crew’s access to the buildings as needed to perform work requested and to perform preventive maintenance.

3.2 Facilities: The Government will provide facilities which will be used as Troop Collection Point (TCP) and operated by the Contractor. TCPs identified in Appendix 1 will be made available to the Contractor during the duration of this contract. In case of a contract termination or expiration of the contract, the facility shall be returned to the U.S. Government in the same condition as when the contractor started the contract. The Contractor shall not make any additions and/or modifications to any U.S. Government owned facility without the prior written approval of the Contracting Officer.

3.3 Utilities: The U.S. Government will provide necessary utilities for operations of TCPs. Utilities for this purpose include electric current, water and trash disposal service. The U.S. Government will provide maintenance to any utility systems inside the TCPs. The Contractor shall instruct employees in utilities conservation practices.

The contractor shall be responsible for operating under conditions that preclude the waste of utilities on U.S.

Government installations during the period of the contract.

3.4 Equipment: The U.S. Government will provide equipment, shown in Appendix 2, for the purpose of accomplishing administrative receipt, processing, issue and/or storage of laundry and dry cleaning items at the

TCPs, at no additional charge to the Contractor. The U.S. Government may provide or exchange equipment with no additional cost to the contract.

3.4.1 DX Linen Stock: The U.S. Government will provide a stock of DX linen which consist of blankets, mattress covers, sheets and pillowcases. This stock will be made available at each individual TCP.

3.5 Property Management: Reserved

3.6 Materials: Reserved

3.7 Training: Reserved

3.8 Common Access Cards (CAC): Reserved

Page 13 of 26 Rev 3-July 2016

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Items and Responsibilities:

4.1 General: The Contractor shall furnish all supplies, equipment, and services required to perform work under this contract that are not listed under Part 3 of this PWS.

4.2 Secret Facility Clearance: Reserved

4.3 Materials: The Contractor shall furnish all consumable operating supplies needed to perform laundry operations, preventive maintenance, janitorial/housekeeping, and shall keep an adequate supply on hand to insure uninterrupted service. Supplies shall include, but not be limited to, ribbons, tapes, staples and staplers, detergent, bleach, starch, string/plastic bags for folded bundles, softener, hangers (#13 or heavier), garment bags, twist ties, spotting agents, marking tapes and tags, paint brushes, rollers, plans, buckets, brooms, mops, floor wax, ironer wax, rail wax, floor wax applicators, sponges, press head cleaner, window cleaning supplies, toilet tissue, hand soap, hand towels, plastic bags for can liners in rest rooms, break rooms, offices, and all large trash barrels in and around the plant, laundry nets 24”x36”, pins for all nets, buttons, zippers, thread, needles, sewing machine needles, patching material, laundry wrap film (36” wide and ½ mil or heavier in strength).

4.4 Equipment: The Contractor shall provide all office equipment necessary to perform requirements of this contract except for equipment provided by the U.S. Government as indicated in Part 3. Contractor furnished includes, i.e. computer systems, copy machines, desk, chairs, shelves, adding machines, calculators, and cash registers.

4.4.1 Telephone: The Contractor is responsible for providing commercial telephone service. Direct communication lines must be adequate in number to provide the communication needed to conduct business in the community in support of the contract. Prior to telephone service installation/connection, the Contractor must coordinate requirements and attain approval as required with the local servicing Signal Battalion via the COR.

4.5 Common Access Cards (CAC): Reserved

4.6 Transportation Service: The Contractor shall furnish vehicles and drivers in sufficient quantity to provide all pick-up and delivery requirements to TCP locations as stated in Technical Exhibit 1. Vehicles and drivers provided under this contract shall be dedicated solely to pick-up and delivery of laundry from each TCP. Canvas covered vehicles are not acceptable.

4.7 Security: The Contractor shall be responsible for all security of the buildings and their contents at all times.

During the course of the contract the U.S. Government may require access to one of the buildings for another

Contractor to provide required or requested maintenance during off-duty hours. Should the Contractor deem it necessary to place his personnel in a security or guard duty status during these periods, he shall do so at its own expense.

4.8 Daily Maintenance: The Contractor shall exercise care to avoid damaging existing buildings, equipment, grounds and vegetation on U.S. Government installations. Should the Contractor or personnel in his/her employ damage said buildings, equipment, grounds, the Contractor is liable for repair of the damaged items.

4.9 Ground Maintenance: The Contractor shall be responsible for maintaining the grounds within one meter around the U.S. Government furnished buildings and parking areas. Areas shall be kept free of trash at all times.

4.10 Exterior Signs at TCPs: The Contractor shall furnish and post a sign reading “Contractor Operated (firm’s name), Laundry and Dry Cleaning Troop Collection Point”. Letters shall be a minimum of two inches high and in compliance with the Communities Army of Excellence Standards. Additionally, a sign shall be posted (letters and numbers shall be minimum of one inch high) designating the hours of operation.

4.11 Forms and Stamps: The Contractor shall furnish all forms and stamps needed to support daily operations which are internal to the Contractor, i.e. production reports, inventory of expendable supplies, employee records, Page 14 of 26 Rev 3-July 2016 etc. In case of a complaint, the required Claim form shall be made available by the Contractor at each individual

TCP.

PART 5

SPECIFIC TASKS

5.1 Basic Services: The Contractor shall launder and/or dry clean items collected for service through the

Contractor operated TCPs as identified in Appendix 1, and as specified above in Para 1.6.4. The contract’s GOCO facilities shall be maintained as specified Para 4.8 and 4.9. The Contractor’s off-site COCO laundry plant(s), and their services provided, shall adhere to the quality standards as listed in Para 1.6.2.1 and in accordance with the finishing codes as identified in Appendix 4 and in the service time specified in Para 5.4.

5.2. Administrative Procedures, Forms:

5.2.1 Signature Cards: This contract is for laundry and dry cleaning of U.S. Government owned property. There are only few exceptions to this, i. e. the class A uniform. Details regulated by item list to this contract. Only authorized patrons are eligible to receive such services. The Contractor shall only be paid for the services as stated in the contract provided to authorized patrons. The U.S. Government currently uses a system of signature cards (DA

Form 1687) for verification. For unit items such as linen, unit flags etc. a valid DA Form 1687 is required to be in file at the Troop Collection Point (TCP). The Contractor shall establish a signature card filing system to serve as authorization for individuals assigned to units/organizations serviced by the laundry to turn-in and pick-up work.

The Contractor shall be responsible for keeping this file up to date. When a unit has an expired DA Form 1687, the

Contractor shall withhold shipment of work until unit personnel provide a new one. These files are considered U.S.

Government property and shall be turned over to the COR upon contract termination. The Contractor shall establish a means of verification to ensure only those authorized units are serviced. Coordination with the COR and TM is recommended to ensure accountability of U.S. Government owned items is maintained.

5.2.2 SERVICE TICKET: The Service Ticket shall be created/initiated by TCP personnel and will be used to document transactions between the U.S. Government and the Contractor.