Attachment 0027 Use Case Buildup_2020-02-25.xlsx

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AESMP
Solicitation number
W52P1J21R0003
Issued by

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This document contains a performance work statement and software and service statement of work for an Army Enterprise Service Management Platform contract opportunity. The statements of work are for a managed service provider task order to perform enterprise service desk functions and an information technology service management task order. The Rock Island Contracting Command plans to issue a request for proposal in May 2021, with a 45-day response time. The opportunity aims to support service requests, license requests, entitlement changes and other information technology tasks for multiple Army organizations across various duty stations and locations.

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Other files

File Type Posted
Consolidated Industry Comments Final.pdf PDF
Attachment 0002 AESMP ITSM SaaS PWS 26 APR 2021.pdf PDF
Attachment 0007 Past Performance Questionnaire.pdf PDF
Attachment 0025 DESMF.pdf PDF
Attachment 0022 NIST.SP.800-171a Protecting Controlled unclassified info in Nonfederal Systems and Org 070718.pdf PDF
Attachment 0031 Government Property Listing.pdf PDF
Attachment 0005 Small Business Participation Plan.pdf PDF
Attachment 0001 AESMP IDIQ SOO 19 APR 21.pdf PDF
Attachment 0004 DD254.pdf PDF
Attachment 0021 Army Enterprise Service Management Framework.pdf PDF
Attachment 0018 Army Reg 500_3 Continuity of Operations Program Policy and Planning 041808.pdf PDF
Exhibit B AESMP ITSM Saas Contract Data Report List.10720.pdf PDF
Attachment 0015 Army Reg 380_5 Dept of Army Information Security Program 092900.pdf PDF
Attachment 0006 Price Matrix 042221.xlsx XLSX spreadsheet
Attachment 0012 DODD 8140 01p Cyberspace Workforce Mgmt 073117.pdf PDF
Exhibit C AESD MSP Contract Data Report List.10620r1.pdf PDF
W52P1J21R0003.pdf PDF
Attachment 0020 NIST SP 800-145 NIST DEF of Cloud Computing.pdf PDF
Attachment 0026 DODI 8520 02p PKI and PKE 050411.pdf PDF
Attachment 0030 System Technical Data and Usage Profile 26 Apr 21.pdf PDF
Attachment 0003 AESD MSP PWS 26 APR 2021.pdf PDF
Attachment 0033 Basis for Award.pdf PDF
Attachment 0016 Army Reg 380_49 Industrial Security Prgram 032013.pdf PDF
Attachment 0011 Dir 8000 01p Mgmt of DoD Info Enterprise 072717.pdf PDF
Exhibit A AESMP ITSM SAAS-AESD MSP CONTRACT DATA REPORT LIST.pdf PDF
Attachment 0014 Army Reg 25_2 Army Cybersecurity 040419.pdf PDF
Attachment 0017 Army Reg 380_67 Personnel Security Program 012414.pdf PDF
Attachment 0010 DODI 8551 01p Ports Protocols and Services Management 072717.pdf PDF
Attachment 0009 Dir3020_26 DoD Continuity Policy 021418.pdf PDF
Attachment 0032 Instructions to Offerors.pdf PDF
Attachment 0024 DODI 8510 01p RMF 072817.pdf PDF
Attachment 0019 Army Reg 530_1 Operations Security 092614.pdf PDF
Attachment 0023 DoDAF V 2.02 Version Description Doc.pdf PDF
Attachment 0029 SOFA Contract Clause.pdf PDF
Attachment 0002 AESMP ITSM SaaS PWS 26 APR 2021.pdf PDF
Attachment 0028Contingency Conditions Clause.pdf PDF
Attachment 0013 ARMY REG 25_1 Army Information Technology 062513.pdf PDF
Attachment 0008 DoDI 8530.01 Cybersecurity Activities to Support DoD Info Network Ops July 25, 2017.pdf PDF
AESMP MSP PWS.docx DOCX document
AESMP SaaS PWS.docx DOCX document
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DATA

Org Hierarchy
Orgs1st Level2nd Level3rd Level
EQUIPCOMEQUIPCOMEQUIPCOM 1stEQUIPCOM 1st
EQUIPCOMEQUIPCOM 3rdEQUIPCOM 2nd
EQUIPCOMEQUIPCOM 3rdEQUIPCOM 3rd
EQUIPCOMEQUIPCOM 3rdEQUIPCOM 4th
TRANCOMTRANCOMTRANCOM 10thTRANCOM 10th
TRANCOMTRANCOM 10thTRANCOM 11th
TRANCOMTRANCOM 10thTRANCOM 12th
TRANCOMTRANCOM 13thTRANCOM 13th
WIRECOMWIRECOMWIRECOM 80thWIRECOM 80th
WIRECOMWIRECOM 80thWIRECOM 81st
WIRECOMWIRECOM 80thWIRECOM 82th
WIRECOMWIRECOM 90thWIRECOM 90th
WIRECOMWIRECOM 90thWIRECOM 91st
WIRECOMWIRECOM 90thWIRECOM 92nd
WIRECOMWIRECOM 100thWIRECOM 100th
Service TypeNameTier 1 Service Support Provided by:Tier 2 Service Support Provided by:Organizational Approval/Authorization Support Provided by:
EMAILEMAILCentral WIRECOM Group (WIRECOM 100th at ALPHA)Local WIRECOM GroupCentral WIRECOM Group (WIRECOM 100th at ALPHA)
DESKTOPDESKTOP 1Local WIRECOM GroupLocal WIRECOM GroupLocal WIRECOM GroupAll of the DESKTOP 'Service Type' are the same service but just provided by different providers and support structures.
DESKTOPDESKTOP 2Central EQUIPCON Group (EQUIPCOM 4th at DELTA)Local EQUIPCOM GroupCentral EQUIPCON Group (EQUIPCOM 4th at DELTA)
DESKTOPDESKTOP 3Central EQUIPCON Group (EQUIPCOM 4th at DELTA)Central EQUIPCON Group (EQUIPCOM 4th at DELTA)Central EQUIPCON Group (EQUIPCOM 4th at DELTA)
SPECIALSPECIALLocal TRANCOM GroupLocal TRANCOM GroupFirst approval at Local WIRECOM Group, Second approval

AESMP LEAD

SOFTWARE SOFTWARE Central EQUIPCON Group (EQUIPCOM 4th at DELTA) Engineering EQUIPCOM Group Engineering EQUIPCOM Group

Location/Org/Service MappingLocations
TheaterRegionLocationOrgsServices Consumed by the Org at that locationAlpha
EastNorthAlphaEQUIPCOM 1stEMAILBravo
DESKTOP 1Charlie
SOFTWAREDelta
SPECIALEcho
TRANCOM 10thEMAILFoxtrot
DESKTOP 1
SPECIAL
WIRECOM 80th & 100thEMAIL
DESKTOP 1
SPECIAL
EastNorthBravoEQUIPCOM 2ndEMAIL
DESKTOP 2
WIRECOM 81stEMAIL
DESKTOP 3
EastSouthCharlieTRANCOM 11thEMAIL
DESKTOP 1
SPECIAL
WIRECOM 82ndEMAIL
DESKTOP 1
SPECIAL
WestNorthDeltaEQUIPCOM 3rdEMAIL
DESKTOP 3
SOFTWARE
SPECIAL
TRANCOM 13thEMAIL
DESKTOP 1
SPECIAL
WIRECOM 90thEMAIL
DESKTOP 1
SPECIAL
WestSouthEchoEQUIPCOM 4thEMAIL
DESKTOP 3
WIRECOM 91stEMAIL
DESKTOP 1
WestSouthFoxtrotTRANCOM 13thEMAIL
DESKTOP 1
SPECIAL
WIRECOM 92ndEMAIL
DESKTOP 1
SPECIAL

USE CASES FOR VENDOR

Specific Detail of IncidentNumberUser's OrgUser's HomeUser's Duty OrgUser's Duty Station
Outlook can't connect to Exchange Server1EQUIPCOM 1stAlphaEQUIPCOM 1stAlpha
Outlook Digital Signature not working2EQUIPCOM 1stAlphaEQUIPCOM 3rdDelta
Active Directory Account not registered3EQUIPCOM 1stAlphaEQUIPCOM 1stAlpha
Microsoft Blue Screen4EQUIPCOM 1stAlphaEQUIPCOM 3rdDelta
Commanding General's secure site network is down5EQUIPCOM 1stAlphaEQUIPCOM 1stAlpha
Custom app 1 crashed6EQUIPCOM 1stAlphaEQUIPCOM 3rdDelta
MS Update failed7EQUIPCOM 1stAlphaEQUIPCOM 2ndBravo
VPN won't work8TRANCOM 11thCharlieTRANCOM 11thCharlie
Network not available9TRANCOM 11thCharlieWIRECOM 91stEcho
URL Blocked10WIRECOM 92thFoxtrotWIRECOM 81stBravo
Specific Detail of Request/ChangeNumberUser's OrgUser's HomeUser's Duty OrgUser's Duty Station
License request11TRANCOM 11thCharlieWIRECOM 91stEcho
Request mobile access for Email12WIRECOM 92thFoxtrotWIRECOM 81stBravo
Add New Service13EQUIPCOM 1stAlphaEQUIPCOM 3rdDelta
Add new Site to ITSM14EQUIPCOM 1stAlphaEQUIPCOM 1stAlpha
Entitlement Change15TRANCOM 11thCharlieWIRECOM 91stEcho

File details come from the government source that posted it. Updated .