W52P1J-16-R-4002_Amend_0005_Final.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

See Page 2

1. CONTRACT ID CODE PAGE OF PAGES

S 1 66

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 02-Nov-2016

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X W52P1J-16-R-4002

X 9B. DATED (SEE ITEM 11)

20-Sep-2016

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

02-Nov-2016

CODE

ARMY CONTRACTING COMMAND ROCK ISLAND

CCRC-GA, DAVID FIELDS, BLDG 102

ROCK ISLAND IL 61299-8000

W52P1J 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

W52P1J-16-R-4002

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

The following items are applicable to this modification:

AMENDMENT U0005

A. The purpose of this amendment is to:

1. Update the proposal due date/solicitation close date in Section L.4.b. of the solicitation. Please reference the highlights in document titled "Conformed Version through Amendment 0005" for changes.

2. Correct the Technical Exhibit reference in the SF 1449 Continuation Sheet CLIN description for CLINs 0009, 1009, 2009, 3009, and 4009. Previously, the description was referencing Technical Exhibit (TE)-2 CDRL. The correct TE for CDRL is TE-3. Please reference the highlights in document titled "Conformed Version through Amendment 0005" for changes.

3. Edit language in Section L.7.3 SUBFACTOR 3C: PROCESSES AND PROCEDURES DOCUMENTATION. Add "AND RECORDS MANAGEMENT PLAN" to the end of the title.

4. Edit language in Section M.6.3SUBFACTOR 2C: PROCESSES AND PROCEDURES DOCUMENTATION. Add "AND RECORDS MANAGEMENT PLAN" to the end of the title.

5. Provide an updated version of the PWS dated 2 November 2016. This document is a separate attachment to the solicitation. This version of the PWS supersedes the previous version dated 31 August 2016.

6. Provide an updated version of TE-2 PRS dated 2 November 2016. This document is a separate attachment to the solicitation. This version of TE-2 PRS supersedes the previous version dated 31 August 2016.

7. Provide an updated version of TE-3 CDRLs dated 2 November 2016. This document is a separate attachment to the solicitation. This version of TE-3 CDRL supersedes the previous version dated 31 August 2016.

8. Provide an updated version of TE-4 Workload dated 2 November 2016. This document is a separate attachment to the solicitation. This version of TE-4 Workload supersedes the previous version dated 31 August 2016.

9. Remove the red highlights from TE-1 C4IM Service List V6 FY16. The red highlights had no meaning.

The edited version is titled "TE-1 C4IM Service List V6 FY16 FOUO (No Red Highlights)." This document is available upon request to the Contracting Officer and Contract Specialist as this document is For Official Use Only (FOUO).

10. Provide a Network Enterprise Center-Rock Island Arsenal (NEC-RIA) organizational chart that goes with Contractor Question # 207 below.

11. Add the following FAR Clauses to the solicitation: 52.222.-41 Service Contract Labor Standards, 52.222- 42 Statement of Equivalent Rates for Federal Hires, and 52.222-43 Fair Labor Standards Act and Service Contract Labor Standards - Price Adjustment (Multiple Year and Option Contracts). These clauses have been added to Attachment 0007 - Additional Clause Guide dated 1 November 2016.

12. Provide an updated Attachment 0007 - Additional Clause Guide dated 1 November 2016. This version of Attachment 0007-Additional Clause Guide supersedes the previous version dated 6 September 2016.

13. Edit language in Section L.7.1 of the solicitation. Language requesting offerors to 'provide signed letters of commitment' with their resume has been removed. The following language has also been removed: "By submitting and signing the resume, the Key Person and Offeror authorize ACC-RI and members of the

Source Selection Evaluation Board (SSEB) to contact any references and previous employers to verify accuracy." Please reference the highlights in document titled "Conformed Version through Amendment 0005" for changes.

14. Edit language in Section M.6.1.c. of the solicitation. The following language has been removed: "Failure to submit the required letters of commitment may result in the Key Person not being evaluated, negatively affecting the evaluation results for this criterion." Please reference the highlights in document titled "Conformed Version through Amendment 0005" for changes.

15. Edit the language in Technical Exhibit (TE)-4, Workload dated 2 November 2016. The workload for Section 5, Para 5.2.8, Line Item 8, has been modified to add a breakdown by service. Approximate percentages by services required are as follows: 40% desktop, 20% servers, 15% network, and the remaining is spread among the remaining services identified in Section C5.

16. Edit the language in TE-4, Workload dated 2 November 2016. The workload for Section 5, Paragraph 5.2.6, Line Item 11, has been removed.

17. Edit the language in TE-4, Workload dated 2 November 2016, Section C-5 Para 5.2.3, Line 2. Removed reference “(BCU’s, Clocks, etc).”

18. Edit the language in TE-4 dated 2 November 2016, Workload, Section 5.5.3.2.3, Line 13. Added in the NOTES portion of workload, “Customer requires approximately 1/4 of man year of effort.”

19. Edit the language in TE-2, PRS dated 2 November 2016, Section 5.5.1.3.1,Video Bridge Support.

Removed existing 5.5.1.3.1 and replaced with “When the secure video bridge is in operation the Contractor will be available within 5 minutes to perform troubleshooting and provide technical support.”

20. Edit the language in TE-2, PRS dated 2 November 2016, Section 5.2.4.6. Removed lines 130 and 131.

21. Edit the language in TE-3, CDRL dated 2 November 2016, Section 1.29, Line 32. Initial submittal time has been changed to “Within 60 Days of award of contract.”

22. Edit the language in TE-3, CDRL dated 2 November 2016, Section 5.4.4.2. Removed Lines 58 and 59 from CDRL.

23. Edit the language in TE-3, CDRL dated 2 November 2016, Section 5.4.3.1, Line 60. Removed e.g., references within report description.

24. Edit the language in TE-3, CDRL dated 2 November 2016, Section 5.4.3.1. Removed Line 61 from CDRL

25. Edit the language in PWS dated 2 November 2016, Section 1.29, Processes and Procedures Documentation.

At the end of sentence three, the following language has been added, “using only Government Furnished Equipment (GFE) and Government Furnished Software (GFS) provided.”

26. Edit the language in PWS dated 2 November 2016, Section 1.30, Records Management Plan. At the end of sentence one, the following language has been added “and implement the records management plan with 120 days of the award of contract.”

27. Edit the language in PWS dated 2 November 2016, Section 1.10.2.3. Table 1, NIPR or SIPR AD Administration/OU Administration. The reference “SSBIT” has been removed.

28. Edit the language in PWS dated 2 November 2016, Section 5.2.5. Server Administration and Support Services. Remove the word “thin” and add the word “zero.”

29. Edit the language in PWS dated 2 November 2016, Section 5.4.4.1, Defense In Depth. The wrong reference was made. Removed the reference 5200.40 and added 8510.10.

30. Edit the language in PWS dated 2 November 2016, Section 5.1.13. Warranty Repair. Sentence three has been added. “At no time shall the Contractor make contact with the vendor when the equipment is not under warranty without written consent from the Government first.”

31. Edit the language in PWS dated 2 November 2016, Section 1.11.1.2. Emergencies and Force Protection Conditions. Removed the word “project” and added the word “site.”

32. Edit the language in PWS dated 2 November 2016, Section 5.4.4., Installation Network Security Demilitarized Zone (DMZ) Service. Added another 4 to Section number because the last number was left off. The paragraph number should be 5.4.4.4.

33. Edit the language in PWS dated 2 November 2016, Section 5.1.12., Certification of Networthiness (CoN).

In the first sentence, removed the work Contractor and replaced with the word Government.

34. Edit the language in PWS dated 2 November 2016, Section 5.2.4.6. Removed paragraph. This work is now handled directly through PKI/PKE authentication.

35. Edit the language in PWS dated 2 November 2016, Section 5.5.1.2.3. Removed the sentence “The Contractor shall provide an existing web-enabled scheduling interface that customers can use to check availability and schedule conference rooms. The scheduling system shall include information about the rooms that includes descriptions of the capacity and the capabilities of each room. The scheduler shall also include a calendar view for easy visibility of room availability by day.” Added the sentence “The Contractor shall utilize and maintain web-enabled scheduling interface that customers can use to check availability and schedule conference rooms.”

36. Edit the language in PWS dated 2 November 2016, Section 5.5.1.3.1, Video Bridge Support. Removed sentence, “Anytime the secure video bridge is in operation, the Contractor shall be present at the bridge desk for the entire event to provide technical support and troubleshooting.” Added sentence, “When the secure video bridge is in operation the Contractor will be available within 5 minutes to perform troubleshooting and provide technical support.”

37. Edit the language in PWS dated 2 November 2016, Section 1.3.3. Period and Place of Performance. In sentence three, removed the word two.

38. Edit the language in PWS dated 2 November 2016, Section 1.4. Hours of Operation. Add the following paragraphs:

1.4.2. EXECUTIVE ORDERS. In the event, the United States President issues an Executive Order, declaring all or part of a given day as a Federal Holiday, the period of time identified by the United States President will then be classified as a Federal Holiday and subsequently billed as such.

1.4.3. ADMINISTRATIVE LEAVE. Contractor employees are not allowed periods of administrative leave that are granted to Government employees for attendance of various functions, early holiday dismissals, etc.

39. Provide the following contractor questions and answers:

Q103: In reference to the PWS, Performance Metrics - What constitutes a “response” by the Contractor in terms of metrics? For example, acknowledging the ticket in Remedy or similar action?

A103: Reference PWS and PRS, when the Government requires a response within a certain timeframe, it is when the Contractor receives notification to when they contact the customer.

Q104: In reference to the PWS Paragraph 5.2.4, Web Support Services. “The contractor shall provide Web Hosting services with 100% reliability.” With the understanding that the contractor is not in full control of web support services, how can the contractor provide 100% reliability for Web Support Services?

A104: Expectation is for the offeror to try to achieve 100% availability, reliability and operational readiness of systems; however, the Government does allow for deviations from this standard. The deviations from 100% can be found in TE-2 - Performance Requirement Summary (PRS) and is taken from TE-1 - C4IM Services List.

Q105: In reference to PWS Paragraph 1.10.1.3, The PWS states, “…Contractor and subcontractor employees requiring IA awareness training complete the training at the start of work performance.” Will the IA Awareness training be provided by the Government?

A105: All training required in PWS paragraphs 1.9. – 1.11.1.3 will be provided by the Government.

Q106: In reference to PWS Paragraph 1.10.2.3 Table 1, NIPR or SIPR AD Administration / OU Administration requires an investigation of, “SSBIT5SSBI”. Will the Government clarify this requirement?

A106: Yes, this was a typographical error. It should read SSBI.

Q107: In reference to PWS Paragraph 1.11.1, Antiterrorism Level I Training – PWS states, “The contractor shall ensure that all contractor employees, including subcontractors, requiring access to Army installations, facilities, or controlled access areas complete Antiterrorism (AT) Level I Awareness training within 30 days after start of employee performance on this contract.” Will the Government provide the AT Level I Training?

A107: All training required in PWS paragraphs 1.9. – 1.11.1.3 will be provided by the Government.

Q108: In reference to PWS Paragraph 1.11.1.1, iWatch Training - Will the Government provide this training?

A108: All training required in PWS paragraphs 1.9. – 1.11.1.3 will be provided by the Government.

Q109: In reference to PWS Paragraph 1.11.1.3, OPSEC Training - Will the Government provide this training?

A109: All training required in PWS paragraphs 1.9. – 1.11.1.3 will be provided by the Government.

Q110: In reference to PWS Paragraph 1.11.1.3, OPSEC Training - Will the government accept training already completed within the annual cycle, or will the contractors have to recertify at the beginning of the contract POP A110: The Contractor will need to submit new OPSEC training forms within 30 calendar days of the start of the contract for each of their employees. Employees hired after the start of the contract, will require the OPSEC training within 30 calendar days of the start of employee performance on this contract and annually thereafter.

Q111: In reference to PWS Paragraph 1.13, the PWS states, “Contractors performing work at Government workplaces shall provide their employees with an easy readable identification (ID) badge indicating the employee’s name, the Contractor’s name, the functional area of assignment, and a recent color photograph of the employee.” Will the contractor need to provide Company ID badges, or will the Government issues CAC suffice?

A111: A Government issued CAC will suffice.

Q112: In reference to PWS Para 1.27.1, The PWS states, “…the Government will provide one-time training to no more than two (2) personnel during initial training.” Will the Government provide a training CLIN to cover contractor costs for additional personnel training?

A112: The Government will fund the initial new requirement training for two personnel per CLIN 0007 of the SF 1449. The Contractor will be responsible for funding any additional training.

Q113: In reference to PWS Para 1.3, The PWS states, “The Contractor shall deliver comprehensive, integrated, end-to-end IT services.” Are all services provided by the contractor or are the Government employees also providing the services?

A113: Work defined in Section C-5 of the PWS will be provided solely by the Offeror.

Q114: In reference to PWS Para 1.3, The PWS states, “The Contractor shall deliver comprehensive, integrated, end-to-end IT services.” In order to determine an appropriate staffing approach, will the Government provide the number of Government employees expected to work with the offeror in providing the identified services?

A114: Work defined in Section C-5 of the PWS will be provided solely by the Offeror.

Q115: In reference to PWS Para 1.9.1, The PWS states, “New or replacement personnel who require a security clearance to perform work under this contract shall have the required security clearance at work performance start date.” To minimize risk at contract start, will the Government consider allowing interim clearances for newly assigned personnel?

A115: The Government honors all interim clearances granted by the Department of Defense Central Adjudication Facility (DoD CAF). Local interim determinations will not be honored.

Q116: In reference to PWS Para 1.9.1.4, TARP Training - Will the TARP training be provided by the Government?

A116: All training required in PWS paragraphs 1.9. – 1.11.1.3 will be provided by the Government.

Q117: In reference to PWS Para 5.2.3.2.1, “Contractor shall provide standard office automation desktop software…” What specific software is the Government expecting the Contractor to provide? Microsoft Office is GFE. Does “provide” mean “distribute” or “deploy” to Army users (i.e., labor) not the actual software or licenses?

A117: The word “provide” in this context means to “distribute” or “deploy.” Please reference PWS Para

5.2.3.2.2. “The Contractor shall provide centrally funded software to all Army users or as part of a standard Army Program.”

Q118: In reference to PWS Para 5.2.5. The paragraph mentions, “thin clients”. Will the Government provide an update to the GFE list to identify the assigned amount of Thin Client hardware?

A118: PWS Paragraph 5.2.5 will be changed to say Zero Client instead of Thin Client. Zero Clients will not be provided to the Contractor in support of this solicitation (except where test environments are necessary); however, the offeror shall be required to support the zero client equipment.

Q119: In reference to PWS 5.2.1.2. Weekly backups: What type of media are the back-ups saved to?

Tape? HD? Synchronous within enterprise? Asynchronous outside enterprise? If tapes, is Contractor responsible for purchasing and maintaining an inventory of tapes? If yes, will the Government provide estimate of annual tape consumption and type of tape system currently used?

A119: It is a mix of tape backup and disk based backup. We are currently in transition from tape to disk.

Backup tapes will be procured through the material CLIN of the contract and therefore the offeror does not need to include this in their submissions. Offeror’s will be responsible for proper inventorying and storage of tapes until retired.

Q120: In reference to SF 1449, p.3 and 4, #8. We request the Government please define the acronym “WYS” used in reference to the IT Support Specialist for Above-Baseline A La Carte Services pricing.

A120: Workyears

Q121: In reference to SF 1449, P. 30, M7.1. Evaluation factor includes reference to DoD Instruction

5200.40. There are also multiple references to this Instruction throughout the RFP and PWS. DoD Instruction 5200.40 was replaced by DoD Instruction 8510.01 on November 28, 2007.

http://www.public.navy.mil/spawar/PEOEIS/NEN/NGEN/Documents/CertificationandAccreditationProces s_rel.pdf Does the Government want our proposal to address IA IAW 5200.40 or the 8510.01?

A121: The reference of DoD Instruction 5200.40 in PWS Para 5.4.4.1, Defense in Depth should not have been used. The DoD Instruction 8510.10 document is the current instruction and should be used. Note, this instruction was referenced in other portions of the solicitation and is also referenced in Section C6, Publications and Forms.

Q122: Regarding PWS 1.3.2, could the government explain how these services will be funded?

A122: Funding for PWS 1.3.2 is outside the scope of this solicitation.

Q123: Regarding PWS 1.11.1.2, the Government states that, “the Contractor's Project Manager shall keep the COR apprised of all personnel whereabouts when in a temporary duty (TDY) location." Is there a reason this is being defined as a Project Manager's responsibility rather than the Program Manager's?

A123: The reference of Project Manager is incorrect. It should say Site Manager.

Q124: Regarding PWS 1.22, is the Offeror expected to price for physical laborers to transport equipment?

Typically, there is a contractor on the installation whose contract includes moving furniture and equipment.

As this is not a C4IM services, would that not fall under that contractor's purview? How often is this service required?

A124: Moving IT equipment is not provided by any service on this installation. The solicitation requires the offerors to move baseline equipment used in support of services identified in Section C5.2-C5.4. The offeror’s will not be moving customer equipment.

Q125: Regarding PWS 1.27.1, can the government define what the limited time referenced would roughly be?

A125: There is not reference to a time constraint in PWS Para 1.27.1.

Q126: Regarding PWS 1.30, can "record" be defined? For example, would it be any information developed as a part of execution of the contract?

A126: All documented data related to this contract, paper or electronic, shall be recorded and stored.

Q127: PWS 4.1 identifies a required services example as transporting PCs. This contradicts 1.22 stating the contractor shall not be responsible for transporting end-user devices. Which is correct?

A127: They are both correct. The offeror will be responsible for moving GFE (including PCs) and additional new equipment that is needed in support of baseline services identified in Section C5.2-C5.4.

The offeror will not be responsible for moving customers’ equipment.

Q128: Regarding PWS 5.1.13, will the contractor have the authority to task/engage vendors on the government's behalf? This requirement implies as much in order to fulfill it, but typically a government POC sign-off is required.

A128: After verifying the equipment is still under warranty. The Contractor shall be responsible to work within the warranty to get the equipment repaired/replaced. At no time shall the Contractor make contact with a vendor when the equipment is not under warranty without getting permission from the Government first.

Q129: In reference to PWS 5.2.3.5.1, C4IM lists this as a mission-funded service, yet this is in the Baseline Services section of the PWS. Is this service intended to be for NEC only?

A129: Service described in PWS Para 5.2.3.5.1 was taken directly from C4IM 700.3.4.2 and it is identified as a baseline service. The only part of Life Cycle Replacement (LCR) that is a mission funded service is the data transfer.

Q130: In reference to PWS 5.2.3.5.3, can "other hardware" be defined? This leaves the scope of expertise required to be very broad.

A130: “Other hardware” would be the types of equipment used in support of Desktop/Software/ Peripheral support services that may be defined in the future.

Q131: In reference to PWS 5.4.5.3, detection and investigation is typically a Cyber Center function. Is this responsibility being pushed down to local NECs?

A131: Detection and investigation are done at multiple levels. The offeror will be responsible for detection and investigation at the local level and Cyber Center detects at a higher level and will notify local NECs when action is required.

Q132: In reference to PWS 5.5.1.2.4, should the times be listed as "outside the 0700-1700 Central support" hours rather than 0600-1700?

A132: No as that is the requirement of the customer.

Q133: Is 24 hours advance notice as much as the government can give for planned events?

A133: The 24 hour notice is a minimum amount of time and is historically more.

Q134: Can a requirement be added that the notification to the Contractor needs to occur during normal duty hours, or is the Contractor expected to monitor notification methods during weekends and Federal holidays (e.g. can the ASC G-6 POC approve a Sunday event on Saturday 24 hours in advance and the Contractor be expected to support it)?

A134: Given the mission of the specific customer, requirements can occur during non-standard hours;

however, response time is defined within the PWS and PRS.

Q135: In reference to PWS 5.5.2.1, the equipment relocation requirement begs the same questions as 4.1 and 1.22: is the contractor responsible for transporting end-user devices? Physical labor and transportation for technicians invokes considerations of liability and risk.

A135: Yes, the offeror shall be responsible for transporting end-user devices as outlined in PWS Section

5.5.2.1. Equipment relocation and setup is a function the customer requires for this service.

Q136: In reference to PWS 5.5.4.3, 5.5.4.5, 5.5.4.6, and 5.5.4.7, could the Government please clarify how they intend for Offerors to price these items? As pricing directly impacts staffing, will support for these requirements be accepted in the form of FTEs or based on hours to complete the requirement?

A136: Offerors are not being required to price for these services for this solicitation. When the customer determines they need one of these services, the Contractor shall provide an estimate based on the project scope.

Q137: In reference to PWS 5.5.4.4, does New Technology Support include a requirement for the Government to provide training?

A137: Yes

Q138: PWS 1.22 references that the Contractor is responsible for packing/unpacking and moving equipment. Is there a common location for delivery of equipment? If yes, do we transport the equipment from the delivery location to the final destination?

A138: The solicitation requires the offerors to move baseline equipment used in support of services identified in Section C5.2-C5.4. The offerors will not be moving customer equipment. The Government does provide the Contractor a facility in the basement of Building 104.

Q139: Reference PWS 1.22. Is there a depot location? If yes, is it Government or contractor-run? Please verify that it is not a requirement of the solicitation.

A139: The Government does provide the Contractor a facility in the basement of Building 104; however, the Contractor will only be moving baseline equipment used in support of services identified in Section C5.2-C5.4 and does NOT include customer equipment.

Q140: Reference TE-2 _PRS _for_ ITS_Contract_31_Aug_2016. The AQL for 5.5.1.2 indicates 1%. Can the Government clarify? Do you mean there will be no issues of 1%? And if so, 1% of what? Or, that we are responsible for greater than 99% maintenance support, scheduling and analysis of equipment? Do you mean we will establish a schedule and successfully schedule and complete periodic maintenance?

A140: The PWS and PRS both state daily maintenance support; i.e., turning on the equipment, ensuring the equipment is operational and if not, troubleshooting problems. If the Contractor is unable to fix the problem, the Contractor will notify the COR and the ASC POC immediately to determine next course of action. Method of surveillance is periodic inspection and customer complaints. When inspections occur for this service, the Government will take the amount of times a service was required to be performed and how many times it was out of scope to determine compliance. The Contractor is allowed 1% deviation to 100%.

Q141: Reference TE-2 _PRS _for_ ITS_Contract_31_Aug_2016. The AQL for 5.5.1.2.1 indicates 1%.

Can the Government clarify? Do you mean there will be no issues of 1%? And if so, 1% of what? Or, that we are responsible for greater than 99% maintenance support, scheduling and analysis of equipment? Do you mean we will establish a schedule and successfully schedule and complete periodic maintenance?

A141: There are two measurable requirements for 5.5.1.2.1, both have a 1% deviation. Method of surveillance for both is periodic inspections and customer complaints. When inspections occur for these services, the Government will take the amount of times a service was required and how many times it was out of scope to determine compliance. Since the surveillance method is periodic, a specified amount of time cannot be provided. The Contractor is allowed 1% deviation to 100%.

Q142: Reference TE-2 _PRS _for_ ITS_Contract_31_Aug_2016. Regarding 5.5.1.3.2 and 5.5.1.4 indicate an AQL of 2%. Does this refer to no more than 2% of the support and notification requirement will not be completed within the timeframe identified? Also, is this within a 1 month period? A 1 year period? Over the life of the contract? Please clarify.

A142: For ACQ 5.5.1.3.2, Yes, the metric relates to the requirement to document On Call requirements and notified the COR and ASC POC within the timeframe established. Since the surveillance method is periodic, a specified amount of time cannot be provided. Method of surveillance is periodic inspection and customer complaints. When inspections occur for this service, the Government will take the amount of times a service was required to be performed and how many times it was out of scope to determine compliance. The Contractor is allowed 2% deviation to 100%.

Q143: Reference TE-4_ Workload. Line 11 indicates remote Blackberry service, associated with PWS

5.2.6. There is no mention of what Blackberry support service is required in this section. Could the Government please clarify what support is required?

A143: There has been a change in the operating environment. The service is no longer required. This line item will be removed from the workload.

Q144: Reference PWS Section 5.2.1.2. Section 5.2.1.2 indicates a requirement to support SANs. Can the Government identify what equipment is employed (i.e. Dell/EMC, etc.), how many systems and how much storage is available to each system?

A144: Equipment has been listed in TE- 5 GFE and number of systems are located in TE- 4 Workload.\

Q145: Reference PWS Section 5.2.1.2.2. Section 5.2.1.2.2, indicates a requirement to maintain 100% availability. Is the equipment configuration such that it can support 100% uptime? Are there redundant fiber channel switches (for example)? Are the LUNs redundant? If the current architecture does not support 100% availability (rather, 99.999+), will the Government entertain technical solutions to augment the current configuration?

A145: Expectation is for the offeror to try to achieve 100% availability, reliability and operational readiness of systems and systems; however, the Government does allow for deviations from this standard.

The deviations from 100% are found in the TE-2 Performance Requirement Summary (PRS) and is taken from TE-1 C4IM Services List.

Q146: Reference TW-4_ Workload. Line 21 identifies a requirement to support other network devices, including BCUs, clocks, etc. The PWS reference, 5.2.3 has no information regarding other network devices. Can the Government provide additional details regarding these other devices?

A146: The Government will remove (BCUs and clocks) from the workload as it no longer applies.

Q147: Reference TW-4_ Workload. There is no workload estimate identified for RMF, vulnerability scanning, or IAVM management. Can the Government provide estimates for the “defense-in-depth” operational requirement?

A147: Scanning is a daily requirement, historically IAVM’s happen monthly during maintenance days;

however, emergency patching may be required. RMF is not a single effort but is something that is required for every service and system identified in the PWS and GFE. Defense in Depth is an all-encompassing effort thus providing specific workload estimates is not feasible.

Q148: Reference PWS Section 5.4.4.1. Does the Government use ACAS, Nessus or other approved tools to support this activity, in addition to HBSS?

A148: Yes, The Government uses ACAS and Q-TIP, as well as other approved tools.

Q149: Reference TW-4_ Workload. Above Baseline tab, the Government identifies non-standard Database support IAW PWS 5.5.1.1. Are there any “standard” database requirements? Can the Government clarify what DB support is required?

A149: The Government standard database language is MS SQL (PWS Section C5.2.2). The workload is clearly identified in Tech Exhibit 4, Workload, Line 6, PWS Reference 5.5.1.1.

Q150: Reference TW-4_Workload. Above Baseline tab, the Government identifies a quantity of 3 for each Oracle DB. Can the Government clarify what ‘3’means? Does this refer to the number of customer queries per month?

A150: No. The number 3 refers to the number of Oracle Databases the offeror will support.

Q151: Reference TW-4_ Workload. Above Baseline tab, there are many VTC rooms identified. For the normal workload, there is only one room (the Venus Conf Room). Can the Government verify that normal support is required for only one room (with 425 call supported per year), while above normal support is require for a much larger support base?

A151: Yes. The Venus Conference Room is the only room the offeror is responsible to provide support for under PWS Para 5.3.1. The workload for the Venus Conference Room is erroneously labeled 5.3.2 instead of 5.3.1. Above Baseline Support for VTC as identified in Section C5.5, supports a larger support base of rooms/devices.

Q152: Reference TW-4_ Workload. Above Baseline tab, the Government identifies a quantity of 19 per room. There are also 2 calls per day per room. Can the Government clarify how ‘19’ correlates to 2 calls per day?

A152: The number 19 references how many rooms the offeror will be supporting with an average of 2 calls per room each day.

Q153: Reference the Site Visit that took place at Rock Island on 5 October 2016. Where is the SIPR server room and associated infrastructure located in relation to the NIPR server room?

A153: For Force Protection Security requirements, we cannot provide the location of the SIPR operational equipment.

Q154: Reference the Site Visit that took place at Rock Island on 5 October 2016. Do the HD personnel answer both NIPR and SIPR trouble calls from the same desk? If not, where are the SIPR HD positions located?

A154: At no time during the site visit was a Helpdesk (HD) referenced. The Tier II service area was shown to reflect a representative sampling of the office space, furniture and office equipment that will be provided with this solicitation. The current Contractor’s procedure on SIPR/NIPR trouble calls is not pertinent to this contact. Customers are instructed to contact the AESD Helpdesk.

Q155: Reference the Site Visit that took place at Rock Island on 5 October 2016. Is there a warehouse or staging area for receiving equipment, preparing then disseminating?

A155: Yes. The Government provides a facility located in Bldg 104, basement.

Q156: Reference the Site Visit that took place at Rock Island on 5 October 2016. Is there a lab or bench work area for repairs? Is this used to pre-configure new PCs as part of tech refresh or replacement?

A156: Yes. The Government provides a facility located in Bldg 104, basement.

Q157: Reference the Site Visit that took place at Rock Island on 5 October 2016. How many vehicles are provided by the Government? How many vehicles are employed to support operations?

A157: The Government does not provide any vehicles. As stated in Section C4, the offeror will be responsible for providing the vehicle(s) required.

Q158: Reference the Site Visit that took place at Rock Island on 5 October 2016. Are the work areas (desks, phones and monitors) dual purposed to support both NIPR and SIPR operational and troubleshooting support? If not, where are the desks/work areas located associated with SIPR support?

A158: As stated during the site visit, we cannot provide the location of the SIPR operational equipment.

The Government will provide the resources to fulfill the requirements of this solicitation.

Q159: Reference PWS 5.4.4. In Section 5.4.4 Network Security Services, there is a subsection also called Section 5.4.4. What is subsection 5.4.4 INSTALLATION NETWORK SECURITY DEMILITARIZED ZONE (DMZ) SERVICE supposed to be labeled?

A159: The subsection in question is missing a number. It should be 5.4.4.4 INSTALLATION NETWORK

SECURITY DEMILITARIZED ZONE (DMZ) SERVICE.

Q160: Will the Government consider adding a CLIN for after-hours support?

A160: No. This is a firm-fixed price contract. The Government will not be paying overtime to the Contractor for baseline services.

Q161: Reference PWS 1.3.3. How long is the TDY?

A161: Travel time will vary as it is totally dependent on the service requirement.

Q162: Reference PWS 1.3.3. For the purposes of determining appropriate staff coverage at Rock Island Arsenal, how often is TDY to the Iowa Army Ammunition Plant and Lake City Army Ammunition Plant required, and how many contractor personnel are typically required to travel based on the level of support needed?

A162: Approximately 5 times a year. The Contractor may be required to travel in support of offsite requirements and historically the trips are for no more than two days.

Q163: Reference PWS 1.5. How many after-hours instances are there per year for each area of support?

A163: Approximately 40 across all disciplines

Q164: Reference PWS 1.5. How many network outages did RIA experience last year?

A164: The Government has had individual path failures approximately 6 times in the past year. Due to the diverse scope and breadth of the term network outage, assumption was made to be off post only.

Q165: Reference PWS 1.5. Will the Government provide historic information for how many VIPs are at RIA on an annual basis? In the case of visiting VIPs, can the Government provide information on the average duration of visits?

A165: The Number of VIP users has been provided in Tech Exhibit 4, Workload. The Government cannot provide information on the average duration of visits.

Q166: Reference PWS 1.5.1. Who from the contractor staff needs to perform the scheduled maintenance?

A166: All maintenance services shall be performed by the contractor. Staffing for maintenance requirements will be determined by the services requiring maintenance.

Q167: Reference PWS 1.22. PWS 1.22 states, "The Contractor shall be responsible for packing/unpacking and moving NEC infrastructure equipment; e.g., UPS, servers, racks, switches, etc. The Contractor shall not be responsible for transporting end-user devices; e.g., laptop, desktop, printers. The Contractor shall use

Contractor furnished vehicle in Section C4 to move this equipment." However, C4 states, "Vehicles are required to support certain services required by this contract; i.e., transporting network switches and PCs."

Please clarify what equipment the contractor is actually required to transport.

A167: The solicitation requires the offerors to move baseline equipment used in support of services identified in Section C5.2-C5.4 of the PWS. When baseline equipment is required to be moved between bldgs., the Contractor will use a Contractor’s vehicle to perform this requirement. The offeror’s will not be moving customer equipment.

Q168: Reference PWS 1.26.2. Can the Government provide statistics on how often travel to support remote/off-site locations occurred, where, and how long it took?

A168: Approximately 5 times a year the Contractor may be required to travel in support of offsite requirements for no more 2 days at a time.

Q169: Reference PWS 1.27.2. How many full-time government employees work alongside contractors in performing functions outlined in the PWS? How many for each function?

A169: Work defined in Section C-5 of the PWS will be provided solely by the Offeror

Q170: Reference PWS 4.1. What type of vehicles have historically been used? For example, are box trucks, lift gates, etc. required?

A170: Historically, past Contractors have used a cargo van.

Q171: Reference PWS 5.1.4. Is the level of customer satisfaction the incumbent has received from the ICE system adequate to the government?

A171: The Government is not allowed to discuss performance pertaining to the incumbent.

Q172: Reference PWS 5.1.8. How many projects should the contractor plan on managing simultaneously?

A172: Historically, the Contractor has worked approximately 60 projects a year as reflected in TE-4, Workload. The Government cannot provide accurate projections of simultaneous projects as the timing of the projects is based upon the operating environment requirements.

Q173: Reference PWS 5.1.12. What software is the contractor responsible for purchasing? How is this factored into proposal price?

A173: The offeror’s will not be responsible for purchasing software. PWS Section C5.1.12 will be modified to reflect this change.

Q174: Reference PWS 5.2.3. Will the Government provide a more detailed breakout of tickets for Help Desk support (historic Remedy data)?

A174: Approximate percentages by services required in Section C5 are as follows: 40% Desktop, 20% servers, 15% Network, and the remaining is spread amongst the remaining services identified in Section C5 of the PWS.

Q175: Reference PWS 5.2.3.2.5. How many priority users are there that require a 2-hr response time?

A175: Priority Users are synonymous with VIP users. Workload indicates there are 170 VIPs.

Q176: Reference PWS 5.2.3.6. How many Cyber Center Assets exist that require a 2-hr response time?

A176: The Government has 4 TLA stacks that encompass approximately 22 individual assets, and a SCCM environment on both NIPR and SIPR.

Q177: Reference PWS 5.2.4. Can any of the web support services be handled remotely, or are FTE resources required onsite at RIA?

A177: As of now, the development/application of web sites could be handled remotely but must be done on GFE. Server administration, O&M, patching must be provided on-site.

Q178: Reference PWS 5.2.4.6. Will the Government provide historic Web Support Services data on the number of user accounts deleted weekly?

A178: This is now handled through PKI/PKE authentication.

Q179: Reference PWS 5.2.4.7. Will the Government provide historic data for Web Support Services requests/incidents related to Information Assurance incidents; e.g., registry hacks?

A179: Due to cyber security concerns, the Government will not be providing this information.

Q180: Reference PWS 5.2.4.7. How many Information Assurance incidents were reported last year?

A180: Due to cyber security concerns, the Government will not be providing this information.

Q181: Reference PWS 5.2.5. How many servers are being maintained?

A181: Number of servers are included in TE-4, Workload. Also, please reference the answer to question # 174 above.

Q182: Reference PWS 5.3. What are the number of VTC rooms for Baseline support and where are they located?

A182: The Government is only responsible for providing one supported Video Conferencing Studio through baseline support. This room is located in Building 350, 3rd floor and was included in the site visit held on 5 October 2016.

Q183: Reference PWS 5.5. Is after hours support paid as separate overtime or do we need to plan that cost into our price? It appears from the PWS that it is an additional cost and needs to be approved by the COR in advance.

A183: Yes, there is a separate CLIN for each customer. Yes, there is an additional cost and it needs to be approved by the COR in advance of working it. Also, please reference the answer to question # 136 above.

Q184: Reference PWS 5.5. Does support provided to the Above-Baseline areas need to be provided by dedicated support personnel or can these duties be shared with personnel providing Baseline support?

A184: No, offeror’s baseline staffing should ONLY be performing baseline services. Above Baseline services requires additional staffing as these services have more stringent requirements and performance metrics, as well as they may be co-located with the customer.

Q185: Reference PWS 5.5.1.2. Does VTC support for ASC (5.5.1) require dedicated support?

A185: PWS Section C5.5.1.2.1 does require dedicated support based on the customer’s requirements.

Q186: Reference PWS 5.5.1.2. What are the number of after-hours events that require ASC VTC Support?

A186: Historically, there has been less than 10 after hour events yearly.

Q187: Reference PWS 5.5.1.2.1. How many conference rooms will the Contractor possess keys to, and therefore, will be responsible for opening each day?

A187: 19

Q188: Reference PWS 5.5.1.2.4. Can the Government provide statistics on how often After Hours Secure VTC Conference Room Support and how often After Hours Non-Secure VTC Conference Room Support has occurred in the past and if future projections are similar?

A188: Historically, there has been less than 10 after hour events for both VTC and Non-Secure VTC Conference Rooms yearly. Known future projections are similar, however, the mission requirements can change at any time.

Q189: Reference PWS 5.5.2.1. Does Desktop support for ACC (5.5.2) require dedicated support?

A189: PWS Section C5.5.2.1 does require dedicated support based on the customer’s requirements.

Q190: Reference PWS 5.5.2.1. What is the number for systems/users supported in 5.5.2.1 and number of tickets processed?

A190: The Government does not disclose strength numbers for systems/users. Historically, ACC-RI has approximately 40 tickets a month.

Q191: Reference PWS 5.5.3.1. Does VTC support for USAG (5.5.3) require dedicated support?

A191: No

Q192: Reference PWS 5.5.4.2. How many servers and instances is the Contractor responsible for supporting?

A192: The information can be found in Technical Exhibit 4, Workload.

Q193: Reference TE-3. Will the Government confirm that the TE-3 file provided represents all CDRLs for the contract and that they will be issued using DD-1423 forms?

A193: The Government has provided all known CDRL requirements in the solicitation; however, the offeror does not need to use DD-1423 to issue responses; they may also use electronic responses approved by the Government COR.

Q194: How many FTEs are performing the contract today?

A194: The Government will not provide FTE or staffing information for the current contract as the required services, performance requirements and workload have changed. Using this data, would provide an inaccurate and incomplete picture as to what is now required by the Government.

Q195: How many of the incumbent staff are currently non-exempt and subject to the Wage Determination and Health & Welfare fringe?

A195: The Government will not provide FTE or staffing information for the current contract as the required services, performance requirements and workload have changed. Using this data, would provide an inaccurate and incomplete picture as to what is now required by the Government.

Q196: Do the incumbent staff presently hold all required certifications and training?

A196: The Government will not provide information on the incumbent’s certifications/clearances, as it is based on the current contract requirements and not the solicitation.

Q197: Will the Government allow overtime for exempt positions?

A197: The Government will not pay overtime as this contract is firm-fixed-price.

Q198: Please confirm that all areas of the PWS are currently being performed on the existing contract. If there are new requirements can you identify/list these new requirements?

A198: No. This solicitation is completely separate from the existing contract. The PWS referenced in the solicitation incorporates all NEC requirements for W52P1J-16-R-4002.

Q199: Please confirm that all contractor staff performing work under the existing contract have the required certification and clearances required on the follow on contract.

A199: No. The Government will not confirm certifications/clearances of staff working under existing contract, as it is based on the existing contract requirements and not solicitation W52P1J-16-R-4002.

Q200: Please confirm the Site Manager, Alt Site Manager and Quality Control Manager are current positions held and not new requirements for this effort.

A200: The Government will not provide FTE or staffing information for the current contract.

Q201: How many Key personnel are on the existing contract and what positions are they?

A201: The Government will not provide FTE or staffing information for the current contract as the required services, performance requirements and workload have changed. Using this data, would provide an inaccurate and incomplete picture as to what is now required by the Government.

Q202: Will all office space, utilities, office products and office equipment, hardware and software be provided by the government?

A202: During the site visit, the Government showed the office space that will be provided; the GFE provides a list of the hardware and software to be provided. The Contractor will not be responsible for paying utilities. A limited amount of office products will be provided through the materials CLIN on the solicitation.

Q203: Can you provide/clarify the Document Management tool utilized at RIA?

A203: The Government does not currently have a document management system.