W52P1J-16-R-4002_Amend_0004_Final.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

See Page 2

1. CONTRACT ID CODE PAGE OF PAGES

S 1 32

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 27-Oct-2016

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X W52P1J-16-R-4002

X 9B. DATED (SEE ITEM 11)

20-Sep-2016

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer X is extended, is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

27-Oct-2016

CODE

ARMY CONTRACTING COMMAND ROCK ISLAND

CCRC-GA, DAVID FIELDS, BLDG 102

ROCK ISLAND IL 61299-8000

W52P1J 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

W52P1J-16-R-4002

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

The following items are applicable to this modification:

AMENDMENT U0004

A. The purpose of this amendment is to:

1. Extend the solicitation close date from 5:00 P.M. Central Daylight Time 4 November 2016 to 12:00 P.M.

Central Standard Time 15 November 2016.

2. Edit language in M.6.2 of the solicitation (SF 1449). Executive Order 13495 refers to "Nondisplacement of Qualified Workers Under Service Contracts." Please reference the highlights in document titled "Conformed Version through Amendment 0004" for changes.

3. Edit language in Section L.10, #9 of the solicitation. Attachment 0007 is referring to a "Tab" which can be found in Attachment 0006 - Pricing Matrix. Please reference the highlights in document titled "Conformed Version through Amendment 0004" for changes.

4. Edit language in Section L.8.4.a. #2 of the solicitation. Government Services Delivery Summary (SDS) has been replaced with TE-2 Performance Requirements Summary (PRS). Please reference the highlights in document titled "Conformed Version through Amendment 0004" for changes.

5. Edit language in Section M.7.4.b of the solicitation. Government Services Delivery Summary (SDS) has been replaced with TE-2 Performance Requirements Summary (PRS). Please reference the highlights in document titled "Conformed Version through Amendment 0004" for changes.

6. Provide clarification pertaining to Section L.1.d of the solicitation. This section states that the Contractor shall provide the name of the authorized negotiator or the signatory, the position title, telephone number, FAX number, and electronic mail (email) address of that individual. Section L.4.a. Cover Letter Requirements requests that at least two (2) Authorized Vendor Representatives/Points of Contact must be listed. Per L.1.d. of the solicitation, only ONE individual person will sign the SF 1449. Per L.4.a. Cover Letter Requirements of the solicitation, the contractor will be required to list at least TWO (2) Authorized Vendor Representatives/Point of Contact.

7. Remove all references of the term SCI from Section M.5 of the SF 1449.

8. Edit language in Section M.9, #6 of the solicitation. Attachment 0007 is referring to a "Tab" which can be found in Attachment 0006 - Pricing Matrix. Please reference the highlights in document titled "Conformed Version through Amendment 0004" for changes.

9. Edit Section L.9.2.3 of the solicitation. PPQ Section I A and C replaces PPQ Section I A and B. Please reference the highlights in document titled "Conformed Version through Amendment 0004" for changes.

10. Edit Section M.8.f. of the solicitation. "Neutral Confidence rating" has replaced "Unknown Confidence (Neutral) rating." Please reference the highlights in document titled "Conformed Version through Amendment 0004" for changes.

B. All other terms and conditions remain unchanged.

C. The point of contact is David Fields, email: david.s.fields16.civ@mail.mil.

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

SOLICITATION/CONTRACT FORM

The required response date/time has changed from 04-Nov-2016 05:00 PM to 15-Nov-2016 12:00 PM.

The following have been modified:

ADDENDUM TO 52.212-1 (SECT. L)

(INSTRUCTIONS TO OFFERORS - COMMERCIAL ITEMS)

GENERAL:

The Government intends to award a single firm-fixed-price (FFP) contract with a 12-month base period of performance and four (4) 12-month evaluated option periods and include FAR Clause 52.217-8, Option to Extend Services for up to 6 additional months. Option to Extend Services for up to six additional months will be evaluated at time of award. The Acquisition Source Selection Interactive Tool (ASSIST) automated application is the workflow tool that will be used to manage and document the proposal evaluation.

INSTRUCTIONS, CONDITIONS, AND NOTICES TO OFFERORS:

L.1 GENERAL INSTRUCTIONS

a. This NEC-RI Information Technology Support Services (ITSS) acquisition will be procured using FAR 15 – Contracting by Negotiation. This RFP is restricted to Section (8a) Contractors. Contractors must provide (8a) Certification with their proposal. This requirement is under NAICS 541519 – Other Computer Related Services.

b. The Contract will be FFP. A small part of the Contract will consist of Travel and

Materials which will be procured as cost-reimbursement.

c. During the transition period the successful offeror may station up to 15 personnel on-site beginning 1 February 2017. A 30-day Phase-In period and 30-day Phase-Out period are applicable to this RFP per Priced Option CLINs 0010 and 4010. The Offeror should assume that there will be a 30-day overlap of incumbent services during the Offeror’s proposed transition period.

d. Contractor shall furnish the information required by this RFP. The proposal must be executed and signed by a representative of the Contractor authorized to commit the Contractor to contractual obligations. Contractor shall provide the name of the authorized negotiator or the signatory, the position title, telephone number, FAX number, and electronic mail (email) address of that individual.

e. The evaluation and discussion procedures, FAR 15.3 Source Selection, do apply to this acquisition. The Government will conduct evaluations using the best value trade-off approach and will follow FAR 15.3 Source Selection Procedures, and paragraph M.4 Evaluation Criteria in considering the Contractor’s responses to this RFP.

f. The Government intends to evaluate proposals and award a contract without discussions with offerors (except clarifications as described in FAR 15.306(a)). Therefore, the offeror’s initial proposal should contain the offeror’s best terms from a cost or price and technical standpoint. The Government reserves the right to conduct discussions if the Contracting Officer (KO) later determines them to be necessary. If the KO determines that the number of proposals that would otherwise be in the competitive range exceeds the number at which an efficient competition can be conducted, the KO may limit the number of proposals in the competitive range to the greatest number that will permit an efficient competition among the most highly rated proposals.

g. The Contractor shall submit an unclassified proposal that demonstrates its ability to perform and meet the requirements in the Contract Performance Work Statement

(PWS).

h. Contractors are cautioned to examine this RFP in its entirety and to ensure their proposals conform to all the requirements. Contractors are cautioned that merely re-stating the requirements with a statement of intent to perform DOES NOT reflect an understanding of the requirements or capability to perform. The Government will consider a Contractor’s noncompliance with the proposal instructions, to include incomplete proposals, to be indicative of the type of conduct that it may expect from the Contractor during contract performance and may result in the Contractor’s proposal being rejected and no longer considered for award.

i. Since this Contract is expected to exceed $10,000,000, Contractor shall be in compliance with the Equal Employment Opportunity (EEO) regulations before award of the resultant Contract. Contractor shall ensure they are on the Department of Labor EEO National Pre-Award Registry or can provide verification of EEO compliance if requested by the Government. See https://ofccp.dol-esa.gov/preaward/pa_reg.html for more information. This registry is updated every two years and it does not provide information on the Parent Organization or other facility locations that have not been reviewed.

j. The Government assumes no liability for disclosure or use of unmarked data and may use or disclose the unmarked data for any purpose. Unless restricted, information submitted in response to this request may become subject to disclosure to the public pursuant to the provisions of the Freedom of Information Act (5 USC. 551).

k. Contractors are hereby notified that the Government will not reimburse costs incurred for Contract proposal preparation.

L.2 SUBMISSION OF QUESTIONS

Contractors are expected to examine this entire RFP. Failure to do so will be at the Contractor’s own risk. If Contractors have questions, they are requested to submit them grouped by RFP section and make reference to the particular section /subsection number. It is the responsibility of the Contractors to ensure their questions are received by 5:00 P.M. Central Daylight Time, 21 October 2016. Questions are to be sent to David Fields, Contract Specialist, at david.s.fields16.civ@mail.mil. Questions that result in answers providing specific information necessary for the submission of proposals will be provided to all Contractors electronically.

Therefore, questions/comments shall not be marked with a restrictive legend and shall not include proprietary information. The Government is not obligated to provide responses to all questions, but will consider them and incorporate changes into the RFP as deemed necessary.

Questions or requests for extension submitted after the cut-off date might not be considered. The Government will distribute any amendments to this RFP via the Federal Business Opportunities (FedBizOpps) Website: www.FedBizOpps.gov.

L.3 SITE VISIT

A non-mandatory site visit will be conducted at 9:00 a.m. Central Daylight Time, on 5 October 2016 in the IT Conference Room Building 102, 2nd Floor, Northeast Corner. THIS WILL BE THE ONLY ORGANIZED SITE VISIT. Requests for visits at other times will not be entertained.

Vendors wishing to submit a proposal for this project are encouraged to visit the site and take steps to ascertain the nature and location of the work, and the general or local conditions that can affect the cost thereof. Failure to do so will not relieve the vendor from the responsibility for properly estimating the difficulty or cost of successfully performing the work. In no event shall failure to inspect the site constitute grounds for a claim after contract award.

Reservations for the site visit are MANDATORY. Attendance is strictly limited to two (2) persons per team. The prime contractor along with its subcontractor(s) combined are allowed to send up to two representatives in total to the site visit. Reservation requests must include the company name and names of the individuals that will participate in the visit, exactly as it appears on their photo ID. Participation is limited to U.S. Citizens only. Send electronic requests to Mr. David Fields, CCRC-GA, Contract Specialist, david.s.fields16.civ@mail.mil at least two (2) working days prior to the site visit. Please visit the follow website for instructions on how to visit the Rock Island Arsenal: http://www.usagria.army.mil/AccessRequests/.

L.4 SUBMISSION OF PROPOSAL

a. The Contractor shall prepare its proposal as set forth below. The length of a Contractor’s response to this RFP is limited. Contractors should take extreme care and attention to ensure that all required documents are included in their proposal. The titles and contents of the files shall be as defined below, and shall be within the required page limits. Note: All material in excess of the page limits will not be read nor evaluated and may be considered cause for rejection of the proposal. The Contractor shall submit its proposal in separate files in accordance with the instructions below, utilizing page numbers for the Government to review the completeness of the proposal submission.

The required contents of each proposal file are described in the paragraphs and table below.

Compliance Matrix Proposal Organization and Page Count

COVER LETTER:

Must include: RFP Number - W52P1J-16-R-4002 (NEC-RI ITSS) Proposed Team Member Names Contract Proposal Validity Date

At Least Two (2) Authorized Vendor Representatives/Points of Contact A statement advising the Government if other than Microsoft Office 2013 software has been used in proposal preparation Contractor’s Commercial and Government Entity (CAGE) code

Page Limit: Two pages (does not count toward any page limit) File Naming Structure: [Contractor]CoverLtr.docx

Table 1 - Compliance Matrix Proposal Organization and Page Count

Title File Naming Structure Page Limit

Factor 1 – Security Requirements (Volume I)

[Contractor]Security.docx No page limit

Factor 2 – Overall Management Approach (Volume II)

[Contractor]MgtApproach.do cx

30 pages total May be PDF files

Sub-factor 2A – Org. Structure & Key Personnel

Sub-factor 2B – Recruitment & Retention Plan

Sub-factor 2C – Processes & Procedures Doc.

Factor 3 – Technical (Volume III) [Contractor]Technical.docx 50 pages total

May be PDF files

Sub-factor 3A – Defense in Depth

Sub-factor 3B – Server Administration

Sub-factor 3C – Network Administration

Sub-factor 3D – Quality Control Plan

Title File Naming Structure Page Limit

Factor 4 - Past Performance (Volume IV)

[Contractor]PastPerf.docx 500 words or less for each submitted reference.

Please reference Section L.9 for further instructions.

Factor 5 – Price (Volume V) [Contractor]Pricing.xlsx No page limit.

Contract/Business (Volume VI) [Contractor]ContractBusiness.

docx

No page limit May be PDF files

b. Proposals are due by 5:00 P.M. Central Daylight Time, on or before 4 November 2016. Interested Contractors shall send their proposals via e-mail to both David Fields at email: David.s.fields16.civ@mail.mil and Tami Lord at email:

tami.l.lord.civ@mail.mil.

c. Proposal Submittal Instructions:

The Contractor shall provide an electronic version of the required files (uncompressed files, which must be virus free). Contractor shall submit its proposal via e-mail to David Fields and Tami Lord.

Upon receipt of proposals, all files will be scanned for viruses with an anti-virus program.

Proposals, or portions thereof, submitted with the presence of a virus or which are otherwise unreadable shall not be considered and your proposal will be rejected. At the Government’s discretion, the Contractor might not be given the opportunity to resubmit this information. For the Past Performance Factor 4, Volume IV, no revised proposals will be requested or permitted.

Note: The Government will not accept any hard copies, facsimile, or CD/DVDs.

d. The proposal shall be valid for 180 days from the required submission date; the Contractor agrees to hold firm the prices in its proposal for 180 calendar days from the date specified for receipt of proposals.

e. When proposals to the RFP (including any possible amendments) are completed and signed by the Contractor, it constitutes the Contractor’s acceptance of the terms and conditions of the proposed contract.

f. Contractor must be registered in the System for Award Management (SAM) and have a Marketing Partner Identification Number (MPIN) and Commercial and Government Entity (CAGE) code.

g. Links to third party cloud file servers, or a Drop Box, are not acceptable for delivery of proposals.

h. The Contractor shall submit its proposal in separate files, subject to the instructions below, providing page numbers by section for the Government to review the completeness of the proposal submission

L.4.1 DOCUMENT SPECIFICATIONS:

a. The proposal shall be prepared in a clear and legible manner. In addition, the Contractor shall write the proposal in English and the proposal must be specific and complete as described in these instructions. Adherence to the prescribed format is required. Any material failure to follow the instructions may result in rejection of proposal.

b. All documents shall be unclassified.

c. Text Documents: All text documents shall be prepared in the word processing file format

Microsoft Word (Microsoft Office 2013 compatible).

d. Drawings: Drawings/Graphics shall not be used for extensive narrative content. Page limits do apply to drawings/graphics in accordance with Table 1 - Compliance Matrix Proposal Organization and Page Count.

e. Tables: Tables shall not be used for extensive narrative content. Page limits do apply to tables in accordance with Table 1 - Compliance Matrix Proposal Organization and Page Count.

f. Documents shall be single-spaced. Except for the reproduced sections of the RFP document, Times New Roman font shall be used and the font size shall be no less than eleven (11) points. Use one-inch margins on the top and bottom and ¾-inch side margins.

Pages shall be numbered sequentially. For tables, charts, graphs and figures, the Times New Roman font shall be no smaller than ten (10) points. To further clarify, restrictive markings in the header/footer and company logos do not need to be a certain font size. In essence, only the substantive parts of the proposal need to follow the 11/10 point font rule.

g. All files shall be compatible with Microsoft Office 2013.

h. Please Note: Do not lock or password protect any file (e.g. *.doc, *.pps, *.xls, *.txt, *.msg)

i. Adobe Portable Document Format (PDF) Files. Scanned documents must be legible and shall have the ability to be viewed in Adobe Acrobat.

j. Compressed files (e.g. *.zip) will be accepted through ASSIST.

k. Executable files (e.g. *.bat, *.exe, *.jar, *.vb, *.wsf) will NOT be accepted in ASSIST.

l. The proposal shall be written in a clear, concise, and complete manner, in sufficient depth of detail to enable the Government to make a comprehensive evaluation of the Contractor’s experience and capability, and the Contractor’s understanding of the scope of work of the proposed contract. The proposal shall not merely repeat the Contract PWS without elaboration or fail to present more than a statement indicating its intention or ability to comply with the RFP terms. Contractor must provide support or detail demonstrating its capabilities and describe how the Contractor will execute the performance. Contractor shall provide sufficient detail to substantiate the validity of all stated assertions. Clarity and completeness are essential. Data not submitted with the proposal, but submitted previously, or presumed to be known (i.e., previous projects performed for the United States Government or information submitted in response to a Request for Information (RFI) or draft RFP will not be considered as part of the proposal, except for past performance information.

m. Unnecessarily elaborate presentations and visual aids are not desired. Cover letter, tables of contents, lists of tables, lists of drawings, lists of figures, glossaries, lists of proprietary data, and other non-substantive materials do not count against the page limitations.

n. The Government will upload the electronic version of the Contractor’s proposal into the ASSIST. Members of the Evaluation Team will use the version in ASSIST to conduct their evaluations.

o. Digital file names shall use the required naming convention for each specific proposal document identified in the compliance matrix.

p. All information pertaining to a particular file shall be confined to that file. For example, no Price information shall be included in any file other than the Price Proposal file. The Government is not required to and will not search other files for a missing file or missing information.

L.5 EXCHANGES

During the evaluation process, the Government may, at its discretion, conduct exchanges as needed. The Government need not enter into exchanges with all Contractors.

a. All exchanges with Contractor are accomplished through the release of Evaluation Notices (ENs). ENs will be issued via the ASSIST Tool. However, the Government reserves the right to conduct exchanges with Contractors outside the ASSIST Tool if it is determined to be in the best interest of the Government.

b. The ASSIST Tool will be used during the evaluation process. The Army may issue ENs for this procurement via ASSIST. ASSIST will allow Contractors to receive and respond to ENs securely online.

c. A separate tool, the ASSIST2Industry, will be used in conjunction with ASSIST to accomplish all exchanges with Contractors after receipt of proposals. ASSIST2Industry provides the ability for the Government to issue, and the Contractors to receive and respond to, all ENs in a secure online environment.

d. In order to initiate the use of ASSIST2Industry, the Government requires the names, company titles, telephone numbers, and email addresses of two (2) individuals that the Contractor has designated as responsible for receiving and responding to Government ENs through ASSIST2Industry. The designation of two (2) individuals is for the purpose of insuring availability of one individual if the other individual is not available. The required information regarding these two (2) individuals must be submitted with the Contractor’s Proposal and included in the cover letter.

e. After the RFP’s closing date, the Government will establish an account in ASSIST2Industry for each individual identified by the Contractor that has submitted a Proposal in response to this RFP. The two individuals named by the Contractor will be authorized access to that account.

Two (2) separate system generated emails will be sent to each individual. One of the emails will contain the individual’s ASSIST2Industry username. The other email will contain the individual’s temporary password. Using the provided username and temporary password, each individual can then go to https://ASSIST2Industry.army.mil to access the account. NOTE:

The first time a user logs in, the user will be required to change the temporary password before the user can proceed to use the site.

f. Whenever the Government issues ENs to the Contractor through ASSIST2Industry, the

Government’s KO will notify the Contractor through a medium independent of ASSIST2Industry (e.g., e-mail) that the Contractor has ENs in ASSIST2Industry waiting for a response. There will be no ENs in ASSIST2Industry until such notice is issued by the KO.

Contractors can contact the ASSIST2Industry helpdesk at (609) 562-7050 or (609) 562-7031 for any technical assistance that may be needed.

g. THE PROPOSALS ARE CAUTIONED THAT THE SYSTEM GENERATED EMAILS

REFERRED TO ABOVE ARE INTENDED FOR ADMINISTRATIVE PURPOSES ONLY.

RECEIPT OF THESE EMAILS DOES NOT CONSTITUTE THE COMMENCEMENT OF

ANY TYPE OF EXCHANGE WITH THE OFFEROR. ALL NOTIFICATIONS THAT ANY

TYPE OF EXCHANGE WITH THE OFFEROR HAS COMMENCED AND THE OFFEROR

HAS ENs AVAILABLE TO RESPOND TO, WILL BE SENT TO THE OFFEROR BY THE

KO INDEPENDENTLY OF THE ASSIST2INDUSTRY.

h. EN Response. Responses to ENs and any resulting proposal revisions must be provided in accordance with the following instructions:

1) A complete response must be provided within the EN response, including an explanation of any revisions to the Contractor’s proposal. Please do not simply provide a reference to revisions in the Contractor’s proposal. If a response to an EN requires a revision to the Contractor’s proposal, identify a reference in your response(s) to the location (e.g., Filename, Section #, paragraph #, etc.) of the revision in the Contractor’s proposal.

In order to be considered as part of the Contractor’s proposal evaluation, the changes should be made in the Contractor’s proposal submission and the proposal must conform to the page format/limitation requirements. If a response to an EN simply requires a clarification, Contractors shall not submit a revised proposal.

2) Attach the complete resubmission file containing the proposal revisions for each file as ‘Attached Files’ with the Contractor’s reply in the last EN for the respective file (i.e. one attached file per EN, same file structure as initially submitted). Do not submit change pages or multiple copies of Contractor’s revised proposal. Contractors are requested to limit changes to items identified in the EN. For clarity purposes, Contractors are required to clearly identify the corresponding changes/additions in the Contractor’s proposal (e.g. use track changes to show date, vertical line in margin, bold, and/or underline by using the redline and strikeout features).

3) Each revision on each revised page shall be identified by date (DD/MM/YY) and by revision number, which shall be done by adding a footer to indicate such revision (i.e., date of submission of the revision) for each file affected. Contractor shall also place their names within the header or footer of each page along with the section number.

4) After all ENs have been issued and responses submitted, and, when instructed by the

KO, Contractors shall submit Final Proposal Revisions as specified in the Final Proposal Revision letter.

L.6 FACTOR 1: SECURITY REQUIREMENTS (ACCEPTABLE/UNACCEPTABLE)

(VOLUME I)

Offerors must provide proof of a current U.S. Facility Clearance at the SECRET level in accordance with Department of Defense Directive (DoDD) 5220.22, National Industrial Security Program Operating Manual. This SECRET level clearance requirement applies to the prime and subcontractors that will perform this contract. For those Offerors submitting a proposal as a newly formed partnership, joint venture, or limited liability company, the requirement can be satisfied through the submission of documentation evidencing the fact that all of the partners or member companies of the Partnership/JV/LLC currently possess the required Facility Clearance.

Offerors shall provide at the time of proposal submission the following information: name of company, company CAGE code, company facility clearance level, and company Facility Security Officer (FSO) contact information (name, phone number, and e-mail address).

The KO will verify that the Offeror and the teammates/subcontractors identified possess a SECRET Facility Clearance via the Defense Security Services (DSS) Industrial Security Facilities Database (ISFD). Failure to obtain and submit proof of the required SECRET Facility

Clearance by the proposal closing date shall render the Offeror ineligible to receive a contract award and will result in the proposal not being evaluated further. If the CAGE code for the Offeror, teammate and/or subcontractor provided does not possess a SECRET Facility Clearance, the Offeror will be found noncompliant. If found noncompliant, the Offeror’s proposal will not be further evaluated and will not be further considered for award.

L.7 FACTOR 2: OVERALL MANAGEMENT APPROACH (VOLUME II)

L.7.1 SUBFACTOR 2A: ORGANIZATIONAL STRUCTURE AND KEY PERSONNEL

The Offeror’s proposal shall propose a Basis of Estimate (BOE) containing the staffing level and skill mix for the prime offeror, team member(s), and subcontractor(s) efforts required to execute the PWS. Offerors shall utilize the Staffing Levels and Skill Mix Schedule, Attachment 0008, in proposing an approach to staffing the work outlined in the PWS. All tabs within the Staffing and Skill Mix Schedule should be completed to present the direct productive labor hours, full-time equivalents for the prime offeror, team member(s), and subcontractor(s), per labor category, by PWS task area. A description of each position, detailing the job responsibilities and minimum experience and education for the prime and its team member(s) and subcontractor(s) that will be employed to execute efforts, should also be included. Identify key positions that will ensure success to the program (including those that will be filled by subcontractor(s), including rationale for using these key positions and how personnel will interact with Government officials. The period for the Staffing Levels and Skill Mix Schedule shall correlate to the CLINs and POPs (base period plus options). The schedule shall span multiple years and capture labor hours for each year if differing from the prior year’s hours. Attachment 0008 – Staffing Levels and Skill Mix Schedule is separate document that will be evaluated as part of this proposal.

The Offeror’s proposal shall address how the functions in the organizational chart cross reference to the PWS structure to ensure success in performing the PWS. The Offeror’s proposal shall explain how the minimum qualifications for and numbers of non-key positions were established. The proposal must describe decision-making authority responsibility for staffing, and reporting chain. The proposal shall include for each key position, a full description with associated responsibilities and accountabilities, required certifications, skill levels, etc. Key Personnel shall have demonstrated experience and qualifications to successfully lead and manage an information technology organization commensurate with their proposed roles. The Offeror shall provide resumes and signed letters of commitment for employment for each Key Person.

Each resume shall be limited to eight pages, with the exception of the Site Manager which shall be limited to 10 pages. Resumes do not count against any page limitation of this Volume.

Resumes must conform to the following format:

KEY PERSONNEL RESUME FORMAT

1. Name of Offeror

2. Name of Key Person

3. Proposed Position

4. Name of Parent Organization for which the Key Person worked at the time of when the Offer was submitted.

5. Duties and Responsibilities in Proposed Position tied to the Performance Goals of the PWS

6. Chronological Relevant Work History: Start with current position and work backwards.

A. Name and Address of Firm B. Last Position Held C. Dates of Employment:

D. Summary of Responsibilities, Accomplishments, and Results:

Provide a concise description of major duties and responsibilities for each job relevant to the proposed position. Include specific examples demonstrating the ability to develop and implement innovative approaches and adopt practices that foster continuous improvement, challenge the status-quo and existing paradigms in formulating and implementing safe, high quality, timely and cost-effective programs. List the type and number of personnel supervised.

E. Name, Title, Phone Number, and Email of Supervisor:

7. Education: Degree(s); discipline(s); year(s); and institution(s)

8. Citizenship

9. Level of Current Security Clearance (if any) and Issuing Agency

10. Certifications and/or Accreditations

11. Publications, Awards, Honors, and Professional Recognition:

12. Explanation of why the individual’s education, experience, leadership, and demonstrated performance have prepared him/her for the proposed position.

13. References: Name, title, address, telephone number, email. The proposed Key Personnel should list three references from other than the proposing organization.

Signature of Key Person__________________________

By submitting and signing the resume, the Key Person and Offeror authorize ACC-RI and members of the Source Selection Board (SSEB) to contact any references and previous employers to verify accuracy.

L.7.2 SUBFACTOR 2B: RECRUITMENT AND RETENTION PLAN

The Offeror’s proposal shall describe the corporate processes applicable to all employees (practices, policies, procedures, and tools) that will be employed by the prime offeror and any major subcontractors/team members to recruit and retain a sufficient number of qualified personnel with the requisite knowledge, skills, education, and experience to ensure successful accomplishment of the proposed technical and management approaches throughout the life of the contract. As a minimum, the plan shall address recruitment and hiring practices, retention measures, termination policies and procedures, employee development tools, and compensation policies to include, but not limited to: overtime (compensated and uncompensated), temporary duty, travel, per diem, leave, compensatory time, sick leave, health benefits, bonuses, severance pay, incentive pay, educational assistance and any other policies that would serve to obtain and maintain the personnel resources necessary to successfully perform this effort. Provide corporate retention rates for the past three years for the prime offeror and each major subcontractor/team member.

L.7.3 SUBFACTOR 2C: PROCESSES AND PROCEDURES DOCUMENTATION

To assist the Government in evaluating the Offeror’s understanding of the requirements, the Offeror’s proposal shall include their document management plan for recording their processes and procedures used in support of this PWS. The plan shall include, as a minimum, a flowchart of the process, the naming convention to be used, version control process, retention plan, security of data, process and frequency for updating files, and storage and retrieval design. NOTE: This documentation is in addition to the Risk Management Framework (RMF) prerequisites.

L.8 FACTOR 3: TECHNICAL (VOLUME III)

L.8.1 SUBFACTOR 3A: DEFENSE IN DEPTH

The Offeror’s proposal shall describe in detail their approach for maintaining and managing the Defense in Depth through full system compliance with AR 25-2, Information Assurance Vulnerability Management (IAVM) , Security Technical Implementation Guides (StiGs) using Host Based Security Services (HBSS), System Center Configuration Manager (SCCM) and Active Directory (AD). The Offeror’s proposal should also address the remediation process for findings from scanning.

L.8.2 SUBFACTOR 3B: SERVER ADMINISTRATION AND L.8.3 SUBFACTOR 3C:

NETWORK ADMINISTRATION

The offeror’s proposal shall detail their approach for daily operations and preventative maintenance including maintenance measures on physical equipment as well as standard support tickets and monitoring. The offeror’s proposal shall describe how they will simultaneously work on break/fix tickets while also looking at ways to improve the network.

To assist the Government in evaluating the offeror’s understanding of the requirements of Sub- Factors 3B and 3C, two work scenarios that could occur during performance of the contract is provided below.

SCENARIO: A planned power outage for the datacenter was scheduled on Sunday for 0600 to 1500. Installation users have been notified of an Authorized Service Interruption during this time frame. Unfortunately, power was accidentally turned off prior to a graceful shutdown of all systems, although IT staff thought all systems were gracefully shutdown. Side note: Full backups are run on Monday with differentials run Tuesday through Saturday.

The Offeror shall provide a step-by-step process they would take to ensure all systems were up and operational and verify with system owner(s) data is available and correct.

SCENARIO. Customer calls to report their handheld scanners are no longer able to connect to the wireless network in the warehouse.

The offeror’s proposal shall identify the troubleshooting steps and procedures they would follow to diagnosis a presumed faulty wireless mesh network.

L.8.4 SUBFACTOR 3D: QUALITY CONTROL PLAN (QCP)

a. The Contractor’s QCP must describe your approach as follows:

1) Ability to achieve and sustain performance standards and metrics that align with the organization’s PWS requirements.

2) Addresses a proven quality assurance methodology in accordance with TE-2 Performance Requirements Summary (PRS).

3) Explain the manner in which the Contractor plans to ensure that all contract requirements are being accomplished in accordance with the PWS/contract.

4) Address the proactive monitoring, inspection, and correction of deficiencies relating to the execution of the requirements in the PWS.

5) Describe the proposed methodologies for ensuring sustained quality improvement, measuring, attaining, managing, and reporting the quality of performance over the life of the contract.

L.9 FACTOR 4: PAST PERFORMANCE (VOLUME IV)

L.9.1 Each Offeror shall submit a past performance Volume IV with its proposal containing past performance information in accordance with the format prescribed below. Past Performance introductory overview shall state any assumptions associated with the proposed Past Performance Factor.

L.9.2 Format: The Past Performance volume shall be organized according to the following format:

L.9.2.1 Cover Page: RFP W52P1J-16-R-4002, Project Name: NEC-RI ITSS, Offeror’s Company Name, CAGE Code, and Data Universal Numbering System (DUNS) number.

L.9.2.2 Table – The Offeror shall provide a table listing each subcontractor’s Company Name to include its applicable CAGE Code and DUNS it intends to use in the performance of the NEC-RI ITSS RFP based on L.9.2.2.1 Proposed Subcontractor Criteria below.

L.9.2.2.1 Proposed Subcontractor Criteria – subcontractors or teaming partners the Offeror considers critical or a major contributor to the overall successful performance of the NEC-RI

ITSS RFP.

L.9.2.2.2 Joint Ventures (JVs) – each member of a JV must submit its own past performance information.

L.9.2.2.3 Letters of Consent: The Offeror shall include in the Past Performance Volume IV a written Letter of Consent from each of its proposed JVs, partnerships, and major subcontractors that allows the Government to discuss the JV's, partnership's, or major subcontractor's past performance evaluation findings during negotiations with the Offeror.

L.9.2.3 Contract References: The Offeror may submit with its initial proposal, no more than three (3) recent and relevant contracts and/or project references for itself. In addition to the Offeror’s references, no more than two (2) recent and relevant contracts and/or project references may be submitted for each proposed subcontractor, teaming partner, or JV partner.

For each reference, the Offeror will provide the project/contract details utilizing the same information listed in the PPQ Section I A and C, followed by the narrative description.

Offerors are required to provide a narrative to explain what aspects of the past performance are relevant to the NEC-RI ITSS RFP in 500 words or less for each submitted reference.

L.9.2.4 Recent contract performance is defined as prime contracts, task orders, delivery orders, or first-tier subcontracts where the services or deliverables were performed, or are still being performed, anytime within three (3) years of the issuance of this NEC-RI ITSS RFP. The Government also reserves the right to consider any past performance after the NEC-RI ITSS RFP closing date and prior to award.

L.9.2.5 Relevant performance means work efforts that are currently or have been performed that are the same or similar in scope, magnitude (dollar value), and complexity of the NEC-RI ITSS RFP. This includes providing service for communications and systems support, Information Assurance, Tier III help desk support, and automation support in accordance with the Army's Command, Control, Communications, Computer, and Information Management (C4IM) standards in support of the Army. The Government will evaluate recent and relevant references that support the DoD, Army, Navy, Air Force, United States Marines, and Federal Governement contracts.

L.9.2.6 Adverse Contract Performance: The Offeror shall identify every relevant contract it was awarded that experienced any performance problems related to deliverables or services;

and every recent government contract that was terminated for cause or default within the past three (3) years of issuance of the NEC-RI ITSS RFP. The number of contract(s) submitted in response to Section L.9.2.6 is unlimited. For any contract falling under this description provide the following information:

a) Government Contract Number, place of performance, CAGE code, and DUNS number.

If the work was performed as a first-tier subcontractor, also provide the prime contract number, the name of the prime contractor and point of contact (POC) within the prime contractor organization (name, email address, and telephone number);

b) Government contracting activity KO’s name, e-mail address, and telephone number;

c) Government Technical Representative/Contracting Officer Representative (COR), and current e-mail address, and telephone number;

d) Contract number and, in the case of indefinite delivery indefinite quantity (IDIQ) type contracts, General Services Administration (GSA) contracts, and Blanket Purchase Agreements (BPA), include Task/Delivery Order Numbers as well;

e) Period of performance of the contract and/or task/delivery order;

f) Cure notices or show cause letters received;

g) If contract was terminated, identify reason for any termination;

h) State any corrective actions taken;

i) And, describe the extent to which the corrective action have been successful, identifying POCs who can confirm the success of the corrective measures.

L.9.2.6.1 If there are no contracts meeting the Adverse Contract Performance description in L.9.2.6 above, the Offeror must state in its Volume IV proposal as such. Failure to include this information may be cause for rejection of an Offeror’s proposal as incomplete.

L.9.2.7 The Offeror shall submit a Past Performance Questionnaire (PPQ) (Attachment 0003) for each of the recent and relevant past performance references included in the proposal. Offerors are required to complete each PPQ Section I A, B, and C; and include the partially completed PPQ (Section I A, B, and C) in its Volume IV proposal.

L.9.2.7.1 Offerors are required to send the partially completed PPQ to the Agency/Respondent/POC identified in Section I C (the person having knowledge of the work effort performed) and request the PPQ be completed and returned to the contracting personnel identified on the PPQ (and below).

L.9.2.7.2 The PPQ Agency/Respondent/POC shall submit the completed PPQ to:

David S. Fields Contract Specialist Mail to: david.s.fields16.civ@mail.mil

AND

Tami L Lord Contracting Officer Mail to: tami.l.lord.civ@mail.mil

L.9.2.8 The Government reserves the right to use data provided in the offeror's proposal and data obtained from other sources, including but not limited to the Past Performance Information Retrieval System (PPIRS). To ensure inclusion of all references in the evaluation process, the offeror is encouraged to provide the Government with the most current data on each reference.

L.9.2.9 References provided on classified contracts or contracts to foreign entities cannot be verified; therefore, classified and foreign contracts will not be evaluated.

L.10 FACTOR 5: PRICE (VOLUME V)

1. A proposal is presumed to represent the Offeror’s best response to this RFP. Any inconsistency, whether real or apparent, between promised performance and cost or price shall be explained in the proposal. Any significant inconsistency, if unexplained, raises a fundamental issue of the offeror’s understanding of the nature and scope of the work required and may be grounds for rejection of the proposal. The burden of proof as to cost/price credibility rests with the Offeror. Offerors shall ensure that all sections of the PWS have been priced.

2. The price proposal shall be submitted in Microsoft Office (2013 Word, Excel, etc.) format.

The Price proposal shall be a separate volume from the technical and overall management approach proposals.

3. Offerors are encouraged to submit accompanying written explanations, as deemed necessary, in order to enable the Government to understand the basis for the prices that might otherwise seem unreasonable or incomplete. Offerors are cautioned against placing conditions or qualifications upon its price proposals that are contrary to, or otherwise attempt to amend, the requirements of the solicitation; doing so may result in an offer being deemed non-responsive or unacceptable for further consideration of award.

4. Offerors are to complete the Pricing Matrix (Attachment 0006) for the Base Year and all Option Years. For the Option to Extend Services, the Total Evaluated Price will be one-half of the Offeror’s Total Evaluated Price for the final option period price (Option Period 4).

This effort will be awarded under a combination of FFP CLINs and Cost Reimbursable CLINs. CLINs 0005 and 0010 are Option CLINs, but must be priced. Offerors are allowed to add additional lines to the pricing templates under each CLIN, as needed, in order to propose the Labor Skill Mix to support the CLIN requirement.

5. The CLINs for Material (CLIN 0006) and Travel (CLIN 0007) will be added to each performance period when required. The Government will provide funding for these CLINs on a not-to-exceed (NTE) Cost Reimbursable basis at the time of the contract award. Travel cost will be reimbursed in accordance with FAR 31.205-46 Travel costs. For evaluation purposes only, a NTE yearly amount of $10,000.00 is included for Material and NTE yearly amount of $1,000.00 is included for Travel. These NTE yearly amounts are for evaluation purposes only and are not a guarantee of the NTE yearly amount to be awarded during any performance year.

6. The Government will evaluate offers based on CLIN prices proposed for the Base Year and all Option Years and any other price related factors required by the RFP. All prices will be binding.

7. For all CLINs (including Option CLINs/SubCLINS), Offerors shall enter its Labor Category, Exempt/SCA designation, Total Productive Hours (#FTEs x Productive Hours per FTE), and Fully Burdened Hourly Labor Rate for the Base Year and all Option Years on the attached Pricing Matrix (Attachment 0006). All proposed fully burdened hourly labor rates shall be expressed as a value and be rounded to two decimal places when proposed on the Price Matrix and used in the computation of the Total Price for each labor category. The Fully Burdened Hourly Labor Rates will then be applied by the proposed Total Productive Hours which will result in a Total Price for that labor category.

8. For CLIN 0005 Standardized Above –Baseline Services (A la Carte Services), Offerors are to provide its Fully Burdened Hourly Labor Rate for each SubCLIN, for the Base Year and all Option Years. For evaluation purposes only, a not to exceed (NTE) Total Productive Hours is included in the Pricing Matrix for each SubCLIN. The Fully Burdened Hourly Labor Rates will then be applied by the NTE Productive Hours which will result in a Total Price for each SubCLIN.

9. SCA Labor Rates: On Attachment 0006-Price Matrix, referencing Tab titled "ATT 0007 SCA Labor Rates", the Offeror will provide a breakout of its proposed SCA fully burdened hourly labor rates. This fully burdened labor rate breakout shall include the CLIN, SCA Labor Category, Wage Determination Occupation Code and Title, Base Hourly Labor Rate, Health & Welfare (H&W) Rate, Fringe Benefits/Indirects, Profit, and Fully Burdened Hourly Labor Rate. The contractor must proposed base labor rates and H&W rates in accordance with the current SCA.

10. The FTEs and Labor Hours proposed in the Attachment 0008 titled “Staffing Levels and Skill Mix Schedule” will be reconciled to the offeror’s price proposal to verify that the labor mix, FTEs, and hours are being priced.

11. The Government anticipates receiving competitive proposals using competition to determine price reasonableness. However, the Government reserves the right to request certified cost or pricing data, or data other than certified cost or pricing data, after receipt of proposals, to determine price reasonableness if competition is not adequate for that purpose.

L.11 CONTRACT/BUSINESS (VOLUME VI) (note: this volume will be reviewed for compliance but will not be rated in the evaluation)

a. RFP, Proposal, and Award: RFP,…