Attach_0003_ADMC-3_Business_Process_Form_(7_April_2016).xlsx
XLSX spreadsheet 32 KB Posted
- Attached to
- Army Desktop Mobile and Computing (ADMC-3) Federal contract opportunity
- Solicitation number
- W52P1J-15-R-0122
About this file
This document outlines requirements for the Army Desktop Mobile and Computing 3 (ADMC-3) indefinite-delivery, indefinite-quantity multiple award contract. The Army seeks to award contracts for commercial off-the-shelf information technology equipment to support worldwide requirements. Products will include desktops, notebooks, displays, printers, and related accessories. Contractors must provide order processing, tracking, technical support, and warranty services for the equipment. Warranties will cover on-site repair for CONUS and some OCONUS locations, with mail-back or hot swap options for remote OCONUS areas. The solicitation number is W52P1J-15-R-0122 and questions are due by May 10, 2016, with awards to follow for the lowest price technically acceptable offers. The Department of the Army Materiel Command Joint Munitions Command will administer the contracts.
Business Process Form
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Text version
Product Delivery SOW 1.2.4, 1.2.5 and 1.2.6 Product Delivery
| SOW 1.2.4 | |||
| F.O.B. destination with evidence of delivery | Select from dropdown or type input | ||
| SOW 1.2.4 | |||
| The contractor shall start accepting orders | Select from dropdown or type input | ||
| SOW 1.2.4 | |||
| Delivery time for each delivery order: | CONUS | Select from dropdown or type input | |
| Named OCONUS | Select from dropdown or type input | ||
| Remote OCONUS | Select from dropdown or type input | ||
| SOW 1.2.4 | |||
| Partial shipments and partial payments | Select from dropdown or type input | ||
| SOW 1.2.4 | |||
| Shipment notification to Contracting Officer or the individual receiving shipment | Select from dropdown or type input | ||
| SOW 1.2.5 | |||
| Trade Agreement Act Compliant (TAA) | Select from dropdown or type input | ||
| SOW 1.2.6 | |||
| Acceptance is at destination | Select from dropdown or type input |
Warranty SOW 1.2.7, 1.2.8, 1.2.9, and 1.2.10 Warranty
| SOW 1.2.7 | ||
| Worldwide repair and service | Select from dropdown or type input | |
| SOW 1.2.7 | ||
| Relocation of items | Select from dropdown or type input | |
| SOW 1.2.7 | ||
| Repair or replacement of equipment | Select from dropdown or type input | |
| SOW 1.2.7 |
Warranty of accessories
| Select from dropdown or type input | ||
| SOW 1.2.7 | ||
| Commencement of warranty period | Select from dropdown or type input | |
| SOW 1.2.7 and 1.2.7.1 |
Type of warranty for Desktop Computers, Integarted Computers, Workstations, and Thin Clients
| CONUS | Select from dropdown or type input | |
| Named OCONUS | Select from dropdown or type input | |
| Remote OCONUS | Select from dropdown or type input | |
| SOW 1.2.7 and 1.2.7.1 |
Type of warranty for Electronic Displays
| CONUS | Select from dropdown or type input | |
| Named OCONUS | Select from dropdown or type input | |
| Remote OCONUS | Select from dropdown or type input | |
| SOW 1.2.7 and 1.2.7.1 |
Type of warranty for Notebooks and Slates
| CONUS | Select from dropdown or type input | |
| Named OCONUS | Select from dropdown or type input | |
| Remote OCONUS | Select from dropdown or type input | |
| SOW 1.2.7 and 1.2.7.2 |
Type of warranty for Printer and Multifuction Device
| CONUS | Select from dropdown or type input | ||
| Named OCONUS | Select from dropdown or type input | ||
| Remote OCONUS | Select from dropdown or type input | ||
| SOW 1.2.7.1 | |||
| Retention of Data Storage Devices from Servicing | Select from dropdown or type input | ||
| SOW 1.2.8 |
Time to Repair for Desktop Equipment - following notification
| CONUS On-Site | Select from dropdown or type input | ||
| Named OCONUS On-Site | Select from dropdown or type input | ||
| Remote OCONUS On-Site (if offered) | Select from dropdown or type input | ||
| Remote OCONUS Mail-Back or Hot Swap | Select from dropdown or type input | ||
| SOW 1.2.8 | |||
| All shipping costs of Mail-Back and Hot Swap of equipment | Remote OCONUS Mail-Back or Hot Swap | Select from dropdown or type input | |
| SOW 1.2.8 |
Time to Repair for Portable Equipment - following notification
| CONUS On-Site | Select from dropdown or type input | ||
| Named OCONUS On-Site | Select from dropdown or type input | ||
| Remote OCONUS On-Site (if offered) | Select from dropdown or type input | ||
| Remote OCONUS Mail-Back or Hot Swap | Select from dropdown or type input | ||
| SOW 1.2.9 | |||
| Government shall retain all drives without additional fees to assure proper disposal of any information contained on the devices | Select from dropdown or type input | ||
| SOW 1.2.9 |
The effective warranty for all replacement items
| Select from dropdown or type input | |
| SOW 1.2.10 |
Only new parts or parts warranted by the OEM as equal to new shall be utilized when repairs are made.
Select from dropdown or type input
Order Process-Track-Assist SOW 1.2.11, 1.2.12, and 1.2.13 Order Processing/Tracking/Customer Service
| SOW 1.2.11 | ||
| Toll Free Number | Select from dropdown or type input | |
| SOW 1.2.11 | ||
| Telephonic support services shall include: | Select from dropdown or type input | |
| SOW 1.2.11 | ||
| Telephonc support Personnel shall: | Select from dropdown or type input | |
| SOW 1.2.11 | ||
| Telephonic support shall: | Select from dropdown or type input | |
| SOW 1.2.11 |
Principle Period of Operation during which telehonic support shall be available
| CONUS | Select from dropdown or type input | |
| Named OCONUS | Select from dropdown or type input | |
| Remote OCONUS | Select from dropdown or type input | |
| SOW 1.2.11 |
Outside of Principle Period of Operation during which means to receive problem reports shall be available
| CONUS | Select from dropdown or type input | ||
| Named OCONUS | Select from dropdown or type input | ||
| Remote OCONUS | Select from dropdown or type input | ||
| SOW 1.2.12 | |||
| Product problem reports and customer assistance | Select from dropdown or type input | ||
| SOW 1.2.12 | |||
| Report Format | Select from dropdown or type input | ||
| SOW 1.2.12 | |||
| Telephonic triage | Select from dropdown or type input | ||
| SOW 1.2.13 | |||
| Delivery Orders and Credit Card Orders | Select from dropdown or type input | ||
| SOW 1.2.13 | |||
| Order Formats | Select from dropdown or type input | ||
| SOW 1.2.13 | |||
| Delivery Order Status | Select from dropdown or type input |
Security SOW 1.2.19 Security
| SOW 1.2.19 | ||
| Security | Select from dropdown or type input |
Data
| Product Delivery | Warranty | Order Process | Security | ||||||
| Select from dropdown or type input | All orders shall be F.O.B. destination with evidence of delivery | Select from dropdown or type input | All items shall be warranted for repair and service regardless of ship to location. The warranty service shall reflect the standard warranty service of the item in its area of operation (i.e., CONUS/OCONUS is On-Site while Remote OCONUS is mail-back or hot swap). | Select from dropdown or type input | Offeror shall provide a toll free number in CONUS for warranty support and any product questions. | Select from dropdown or type input | A DD Form 254 will be provided and secured personnel will be made available for individual task orders as required. | ||
| Select from dropdown or type input | The offeror shall start accepting orders upon the completion of the 60-day startup period. | Select from dropdown or type input | Relocation of items shall not affect warranty coverage | Select from dropdown or type input | Support of all purchased products and shall include Order Processing, Order Tracking Information, and Customer Technical Assistance. | ||||
| Select from dropdown or type input | 30 calendar days | Select from dropdown or type input | The contractor shall provide for the repair or replacement of equipment including transportation/shipping costs to and from the customer’s site and the government shall not incur additional charges for the warranty support. | Select from dropdown or type input | Speak English fluently | ||||
| Select from dropdown or type input | 35 calendar days | Select from dropdown or type input | The warranty shall cover all accessories ordered and installed with the original item except consumables | Select from dropdown or type input | Be provided free of charge to users in Named OCONUS and Remote OCONUS locations. | ||||
| Select from dropdown or type input | 45 calendar days | Select from dropdown or type input | The warranty period shall commence upon the receipt of the equipment at the final destination identified on the Delivery Order or 35 days after shipment from the contractor’s facility, whichever is sooner. | Select from dropdown or type input | M-F 8am - 5 pm local time | ||||
| Select from dropdown or type input | Partial shipments and partial payments are allowed under the ID/IQ contract unless otherwise specified by the Ordering Contracting Officer. | Select from dropdown or type input | On-Site - 3 Year | Select from dropdown or type input | M-F 5:01 pm - 7:59 am local time | ||||
| Select from dropdown or type input | Upon shipment of product(s), the contractor shall e-mail the Contracting Officer or the individual the order will be shipped to (if an e-mail address is provided). The e-mail shall include the delivery order number, when the order was shipped, the tracking number used by the common carrier, and a worldwide web "hot-link" and if possible, a toll free number to the common carrier. | Select from dropdown or type input | On-Site - 3 Year | Mail Back - 3 Year | Hot Swap - 3 Year | Select from dropdown or type input | The contractor shall receive product problem reports and assist the customer toward timely resolution of the reported problem. | ||
| Select from dropdown or type input | All product offerings shall be compliant with TAA as defined in Federal Acquisition Regulation (FAR) Subpart 25.4 | Select from dropdown or type input | Under no circumstances shall vendor retain storage devices in the servicing of platforms. | Select from dropdown or type input | Reports of problems from customers may come via postal mail, e-mail, phone, or fax. | ||||
| Select from dropdown or type input | The offeror is responsible for providing a legible acceptance document (e.g. DD250) within the timeframe determined by the task order. | Select from dropdown or type input | On-Site - 1 Year | Select from dropdown or type input | Telephonic triage is acceptable for the initial warranty call. This call shall be limited to one (1) hour in length. If at the end of one hour of telephone time the contractor determines that additional time will provide a resolution to the problem they may extend the telephone time with the approval of the caller. | ||||
| Select from dropdown or type input | On-Site - 1 Year | Mail Back - 1 Year | Hot Swap - 1 Year | Select from dropdown or type input | The offeror shall receive Delivery Orders and credit card orders. | ||||
| Select from dropdown or type input | Two Government Working Days | Select from dropdown or type input | Orders may be received via phone, fax, E-mail, postal mail, or Government websites (e.g., CHESS IT e-mart). | ||||||
| Select from dropdown or type input | Three Government Working Days | Select from dropdown or type input | The offeror shall provide customers the status of their delivery order. | ||||||
| Select from dropdown or type input | The contractor shall bear all shipping costs and responsibilities of repaired and replaced equipment and software both to and from the customer’s site. | ||||||||
| Select from dropdown or type input | Four Government Working Days after it is received | Five Government Working Days after it is received | |||||||
| Select from dropdown or type input | Government shall retain all drives without additional fees | ||||||||
| Select from dropdown or type input | The effective warranty for all replacement items shall be the greater of: (1) the remaining warranty period on the original item; (2) a 90-calendar day warranty; or (3) a specified warranty period of specific items defined in this SOW. | ||||||||
| Select from dropdown or type input | Only new parts or parts warranted by the OEM as equal to new shall be utilized |
Validate
| 'Product Delivery'! | 'Warranty'! | 'Order Process-Track-Assist'! | 'Security'! | ||||||
| Order10 | =Data!$M$10:$N$10 | FALSE | FALSE | FALSE | FALSE | ||||
| Order11 | =Data!$M$11:$N$11 | Product3 | Warranty3 | Order3 | Security3 | ||||
| Order12 | =Data!$M$12:$N$12 | Product4 | Warranty4 | Order4 | |||||
| Order13 | =Data!$M$13:$N$13 | Product5 | Warranty5 | Order5 | |||||
| Order14 | =Data!$M$14:$N$14 | Product6 | Warranty6 | Order6 | |||||
| Order3 | =Data!$M$3:$N$3 | Product7 | Warranty7 | ||||||
| Order4 | =Data!$M$4:$N$4 | Product8 | Order7 | ||||||
| Order5 | =Data!$M$5:$N$5 | Product9 | Warranty8 | Order7 | |||||
| Order6 | =Data!$M$6:$N$6 | Product10 | Warranty8 | Order7 | |||||
| Order7 | =Data!$M$7:$N$7 | Product11 | Warranty9 | ||||||
| Order8 | =Data!$M$8:$N$8 | Order8 | |||||||
| Order9 | =Data!$M$9:$N$9 | Warranty8 | Order8 | ||||||
| Product10 | =Data!$A$10:$B$10 | Warranty8 | Order8 | ||||||
| Product11 | =Data!$A$11:$B$11 | Warranty9 | Order9 | ||||||
| Product3 | =Data!$A$3:$B$3 | Order10 | |||||||
| Product4 | =Data!$A$4:$B$4 | Warranty8 | Order11 | ||||||
| Product5 | =Data!$A$5:$B$5 | Warranty8 | Order12 | ||||||
| Product6 | =Data!$A$6:$B$6 | Warranty9 | Order13 | ||||||
| Product7 | =Data!$A$7:$B$7 | Order14 | |||||||
| Product8 | =Data!$A$8:$B$8 | Warranty11 | |||||||
| Product9 | =Data!$A$9:$B$9 | Warranty11 | |||||||
| Security3 | =Data!$R$3:$S$3 | Warranty12 | |||||||
| Warranty10 | =Data!$G$10:$H$10 | Warranty10 | |||||||
| Warranty11 | =Data!$G$11:$H$11 | ||||||||
| Warranty12 | =Data!$G$12:$J$12 | Warranty13 | |||||||
| Warranty13 | =Data!$G$13:$H$13 | Warranty13 | |||||||
| Warranty14 | =Data!$G$14:$H$14 | Warranty14 | |||||||
| Warranty15 | =Data!$G$15:$H$15 | Warranty16 | |||||||
| Warranty16 | =Data!$G$16:$I$16 | Warranty15 | |||||||
| Warranty17 | =Data!$G$17:$H$17 | ||||||||
| Warranty18 | =Data!$G$18:$H$18 | Warranty13 | |||||||
| Warranty19 | =Data!$G$19:$H$19 | Warranty13 | |||||||
| Warranty3 | =Data!$G$3:$H$3 | Warranty14 | |||||||
| Warranty4 | =Data!$G$4:$H$4 | Warranty16 | |||||||
| Warranty5 | =Data!$G$5:$H$5 | Warranty17 | |||||||
| Warranty6 | =Data!$G$6:$H$6 | Warranty18 | |||||||
| Warranty7 | =Data!$G$7:$H$7 | Warranty19 | |||||||
| Warranty8 | =Data!$G$8:$H$8 | ||||||||
| Warranty9 | =Data!$G$9:$J$9 |
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