Attachment_0001_HSIF_PWS.pdf

Hardware Software Integration Facility

Performance Work Statement (PWS)

(HSIF) Support

10/03/2016

Version 1.0

Description……..……………….…………

1.0 Scope…………………………..…………………………………………………………………………………3

1.1 Background………………………….…….…………………………………………………………………3-4

1.2 Contract Type…………………………….……………………………………………………………………...4

1.3 Period of Performance…………………………...……………………………………………………………4

1.4 Place of Performance……….………………………………………………………………………………. 4

1.4.1 Onsite (Government Facility)………………………..…..…………………………………………………..4

1.4.2 Offsite (Contractor Facility)……………………….…………..…………………………………………….4

2.0 Applicable Documents……………………………….………….…………………………………………….4-5

3.0 Requirements………………………………………….…………………………………………………………5

3.1 General………………….………………………………………………………………………………………..5

3.1.1 Materials, Equipment, and Facilities………………………..….………………………………………..5-6

3.1.2 Security and Homeland Security Presidential Directive (HSPD) -12 Policy………………………….6-8

3.1.3 Inspection and Acceptance/FOB…….……………………….……………………………………………8

3.1.4 Phase In and Phase Out……….………………………….………………………………………………..8-9

3.1.5 Travel…………………….……………………………………………………………………………………..9

3.1.6 Personnel Qualifications…………………………………………………………………………………9-10

3.1.7 Work Hours……………………………………….…..………………………………………………………10

3.1.8 Contractor Manpower Reporting (CMR)……………………..…………………………………………...10

3.1.9 Contractor Mandatory Training………………………..…………………………………………………..11

3.1.10 Formal Reviews…………………………………………………………………………………………….11

3.2 Performance……………..…………………………….....………………………………………..……....11-23

3.2.1 Warehouse Operations – Receipt and Storage………………………………………………………..11-12

3.2.2 Warehouse Operations - Packaging and Shipping…….………………………….…………………12-14

3.2.3 Warehouse Operations – Inventory………………………………………….…………………………14-16

3.2.4 Kitting……………………..……………………………….………………………………………………16-17

3.2.5 Disposition Services………………………………………….…………………………………………..17-18

3.2.6 Integration Services……………………………………..….……………………………………………18-19

3.2.7 Configuration………………..………………………………….…………………………………………19-20

3.2.8 Information Technology Support………………………….……………………………………………20-21

3.2.9 Building Security………………………………………….………………………………………………21-22

3.2.10 Quality Assurance……….………………………………….…………………………………………..22-23

3.2.11 Program and Project Management………………………..………………………………………………23

4.0 Deliverables……….……………………………………………….………………………………………..23-24

5.0 Anti-Terrorism/Operations Security……..…………………………………………………………….….25-26

6.0 508 Compliance………………………………………………………………………………………….....26-27

Appendix A Key Personnel and Minimum Qualification Requirements

DESCRIPTION

This effort is to provide warehouse operational services and hardware software integration support to Product Lead, Logistics Information Systems (PL LIS). The Hardware Software Integration Facility (HSIF) is responsible for the receipt of computer components, integration of components into system configurations, system and component storage, and the issuing/shipment of complete functional computer systems and components in support of requirements for Army Tactical Logistics Systems. These systems are combat essential systems for all Army tactical organizations. Internal functions to accomplish this mission include: Integration, Configuration Control, Diagnostic Testing, Software Loading, Functional Testing, Application of Software Patches and Security Updates, Component Replacement of Computer Hardware and Peripherals, Hardware Testing, Media Reproduction and Distribution, and Maintaining Distribution Lists. In addition, the HSIF ships equipment in accordance with Required Delivery Dates (RDD) set by the system managers. The supporting Contractor must use the Government-furnished Warehouse Management System (WMS) and Property Book Unit Supply-Enhanced (PBUSE) to document and manage Equipment Receipts, Equipment Shipments, Equipment Storage, Property Accountability Transfers, Cost Reports, Equipment Reports, Inventory Control, and Accountability.

The HSIF must manage, secure, safeguard, and be accountable for Army computer equipment inventory in excess of $50,000,000 dollars annually. The HSIF operates in a combined warehouse facility with a total of 226,000 square feet of floor space.

1.0 SCOPE

This Performance Work Statement (PWS) describes the requirements and expected outcomes to support the following mission:

The scope is to provide support services in the following areas:

• Warehouse Operation - Receipt and Storage

• Warehouse Operation - Packaging and Shipping

• Warehouse Operation - Inventory

• Kitting

• Disposition Services (formerly known as DRMO)

• Integration Services

• Configuration

• Information Technology Support

• Building Security

• Quality Assurance

• Project and Program Management

1.1 Background

The mission of the HSIF is to provide the CECOM SEC EISD and PL LIS with a full suite of functional and technical capabilities necessary to support the fielding and sustainment of automated system product lines. The HSIF was formerly known as the System Integration Facility (SIF) and opened in 1974. Previously located at Lorton, VA, the SIF relocated to Chester, VA in 2003. Supported systems include a number of PL LIS managed systems as well as state of the art web-based systems used throughout the Army Enterprise.

1.2 Contract Type

This contract is a Firm-Fixed-Price type non-personal services contract. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service shall be accountable solely to the Contractor who in turn is responsible to the Government.

1.3 Period of Performance

The period of performance shall be a twelve (12) month base period with two twelve

(12) month option periods.

1.4 Place of Performance

1.4.1 Onsite (Government Facility)

Primary place of performance for this contract shall be at the HSIF located in Chester, VA (10 miles north of Fort Lee, VA). The facility has individual workspaces for up to 15 Contractor Personnel and a group space in a non-climate controlled area for up to 3 Contractor Personnel. Some (but not all) workspaces are unclassified office space with Nonsecure Internet Protocol Router Network connectivity.

1.4.2 Offsite (Contractor Facility)

All work on this contract shall be performed at the Government facility.

2.0 APPLICABLE DOCUMENTS

As an integral part of performance on this contract, the Contractor shall be responsible for assessing and maintaining proficiency in applying the most up-to-date policy so as to comply with Army and Department of Defense (DoD) mandatory policy and implementation guidance documents.

The following documents shall be adhered to for the performance of this contract. The Government reserves the right to update applicable documents. The Contractor will be notified of all revisions to applicable documents and websites.

AR 710-2 Supply Policy Below the National Level 725-50 Requisitioning, Receipt, and Issuing System AR 735-5 Property Accountability Policies

3.0 REQUIREMENTS

The Contractor is responsible for meeting the requirements as identified in Section 3.

3.1 General

To fulfill this requirement, the Contractor is required to have an in-depth understanding of warehouse operations and software integration services.

The Contractor shall provide T1 broadband service with a bandwidth of 1.5M for warehouse operational services and hardware software integration support at HSIF from inception through the expiration of the contract.

3.1.1 Materials, Equipment and Facilities

The Government will make available, on a rent-free basis, Government Property incidental to the place of performance at the Government facility for on-site Contractor personnel in direct support of this contract. Property considered to be incidental to the place of performance includes, but is not limited to, office/work space, desks, chairs, telephones, computers, and fax machines. The Government has also determined it is in its best interest to provide the Contractor Government Furnished Property (GFP) for this effort. GFP is defined in Federal Acquisition Regulation (FAR) Part 45.101.

The Contractor shall properly handle, transport, operate, maintain, track, account for, and control all GFP, as required, for support of the mission. The Contractor shall be responsible for all GFP, shall perform whatever is deemed prudent to maintain control and accountability, and shall maintain an updated accurate inventory of all GFP items at all times. Management and control methods for GFP employed by the Contractor must be supportive of and consistent with effective performance of tasks under this contract. All GFP shall be returned to the Government at the conclusion of the contract. All GFP shall be returned in place and in good condition.

All GFP shall be returned to the Government upon completion of this contract. The Government will provide computer hardware, office equipment, warehouse equipment, and storage space to be used within the Government provided facility. All equipment will be issued using a Department of Defense Form 1149, Requisition and Invoice/Shipping Document. At the end of this project, the Contractor shall return the GFP to the Government and will not be required to return the GFP to its original state prior to delivery to the Government.

Contractor Acquired Property. The Contractor shall purchase any equipment, equipment maintenance, materials and/or supplies required in the performance of work under this contract. The Government anticipates Contractor purchases consisting of freight for palletized shipments as well as small package services, commercial truck rentals (including necessary fuel), picking and packing materials (tape, box cutters, machine film, packing list envelopes, rubber bands, pallets, address labels, etc.), office supplies (pens, pencils, manila folders, paper clips, etc.), imaging supplies (DVDs, DVD sleeves, etc.), general warehouse supplies (first aid kit replenishment, OSHA compliance books/posters/brochures, etc.) and maintenance on material handling equipment (forklifts, pallet jacks, and battery chargers). The preceding list is not all inclusive, but is provided as examples of items that are normally procured during performance of this type of effort. Prior written authorization and approval, in the form of a Purchase Request, shall be obtained from the Contracting Officer’s Representative (COR) for Contractor procurements. All applicable Government procurement processes and procedures shall be followed. All equipment, materials, and or supplies purchased by the Contractor while performing this contract is considered Contractor Acquired Property.

The Contractor shall provide oversight management for daily operations of the HSIF facility. Management shall follow instructions and guidance provided by the PWS. The Contractor shall be responsible for tracking and monitoring the overall performance of the contract costs, schedule, technical performance and security of the facility. The Contractor shall prioritize and coordinate work flow, planning, and operations with appropriate Government personnel. The Contractor shall review and request approval from the COR for purchase requests (PR), invoices, and maintenance requirements.

The Contractor shall track warranty information on Government furnished property purchased and utilized within the facility for daily operations.

The Contractor shall protect Government Furnished Information (GFI) and non-GFI artifacts as sensitive but unclassified (or to the level determined by the owner of the GFI.) All files, original and derived, shall be returned to the Government for disposition at the end of the contract. The Contractor shall maintain configuration management of the artifacts, especially when multiple versions of the same artifacts are present. The Contractor shall not disclose the findings or results of assessments to anyone other than the Government. Non-Disclosure documents shall be signed by participants and management of this contract.

A list of GFP for this contract is provided as an attachment entitled “Scheduled Government Furnished Property”. Status of GFP will be submitted IAW CDRL C004 (Status of Government Furnished Equipment Report).

3.1.2 Security and Homeland Security Presidential Directive-12 (HSPD-12) Policy

The highest level of facility clearance required for the Contractor to perform on this contract is: None. The Contractor will not be required to safeguard any classified material at its own facility. The security requirements applicable to this contract are described in the DD Form 254, Contract Security Classification Specification attached as Attachment 0002.

Access to the Government facility and network will require notification to the COR and the Government Security Office at least ten (10) business days prior to start date. A National Agency Background Check with Inquiries (NACI) will be required for all Contractor personnel. When the period of performance is complete or Contractor personnel leave this contract, the Contractor shall notify the COR five (5) business days prior to departure for non-key Contractor personnel and thirty (30) calendar days prior for key Contractor personnel (see additional notification requirements for key Contractor personnel in section 3.1.6, Personnel Qualifications). The Contractor personnel shall terminate their local network user account and return all access cards and Government identification badges prior to departure.

In performance of services under this task, contractor shall insure all its personnel who require physical access to federally controlled facilities and access to federally controlled information systems will have been issued identification in compliance with HSPD-12 policy. In their proposals, offerors shall confirm they will comply with the government client's identification procedure that is implementing HSPD-12 policy.

The Security/Identification point of contact for the client agency that is responsible for implementing their HSPD-12 compliant policy: FAR Clause 52.204-9 Personal Identity Verification of Contractor Personnel (Jan 2006), which addresses HSPD-12 policy which is included in the solicitation or PWS. Security/Identification point of contact for the client agency that is responsible for implementing their HSPD-12 compliant policy:

In all cases, the Contractor shall forward employee visit and investigation information, via the Joint Personnel Adjudication System (JPAS), to the PL LIS Fort Lee Security Officer before assignment of these individuals on this contract and shall ensure a visit request with that investigation information is provided yearly.

HSPD-12 policy can be found at the following website:

http://www.dhs.gov/xabout/laws/gc_1217616624097.shtm#1

Screening and Vetting Personnel Records

(1) A check of records through the National Crime Information Center (NCIC) Interstate Identification Index (III) is the Army minimum baseline background check for entrance onto Army installations for non-CAC holders to include entrance of visitors. The FBI permits the use of NCIC III for vetting visitors to ensure the security of military installations.

(2) A similar records check will be conducted at Outside CONUS (OCONUS) locations per status of forces agreement (SOFA) and other theater regulations.

(3) Installation Government representatives shall query the following government authoritative data sources to vet the claimed identity and to determine fitness, using http://www.dhs.gov/xabout/laws/gc_1217616624097.shtm#1 biographical information including, but not limited to, the person’s name date of birth, and social security number:

(a) The National Crime Information Center (NCIC) database.

(b) The Terrorist Screening Database.

(c) Other sources as determined by the DoD Component or the local commander and/or director. These can include but are not limited to:

(1) Department of Homeland Security (E-Verify)

(2) Department of Homeland Security (U.S. VISIT)

(3) Department of State Consular Checks (non-U.S. citizen)

(4) The FVS-CM.

3.1.3 Inspection and Acceptance / FOB

Inspection and acceptance shall be at destination; Deliverables shall be FOB destination.

Ship to address is:

Hardware Software Integration Facility (HSIF)

ATTN: PL LIS

2101 Bermuda Hundred Road Chester, VA 23836

All deliverables shall be delivered to the Government IAW this PWS’s paragraph 3.2 and Exhibit A (Contract Data Requirements List).

3.1.4 Phase-in and Phase-out

A transition period is scheduled for 30 days immediately after contract start date (phase-

in) and prior to contract end date (phase-out) to allow for orderly contract transition.

3.1.4.1 Phase-In. During the phase in period, up to four (4) incoming Contractor personnel will be permitted to observe current operations of the outgoing Contractor and Government personnel at no additional cost to the Government. The number of observing Contractor personnel is limited because of space restrictions in the Government facility. The incoming Contractor shall ensure that its phase-in operations do not hinder or interfere with normal operations of the phase-out Contractor, and that maximum effort is made to avoid loss of productivity.

In order to maximize the effectiveness of the transition process, an initial meeting between the Government’s Contract Administrator and Contractor’s Contract Manager for the incoming Contractor shall be held to address phase-in requirements and responsibilities not later than seven (7) days into the phase-in period, and subsequent meetings will be held as determined by the Procuring Contracting Officer (PCO), but not less than weekly thereafter. When an incumbent Contractor is also the successor

Contractor, these meetings will not be waived, since the orderly transition from one work specification to another will also require significant management involvement in the transition process.

3.1.4.2 Phase-Out. During the 30 day period immediately prior to the end of this contract, including options, or if the Contractor is not awarded the subsequent contract for these services, the Contractor shall permit his successor to observe and become familiar with any and all operations under this contract. The Contractor shall remain responsible and liable for the completion of all requirements of this contract, which shall begin on or before the final day of this contract. The Contractor shall not defer any requirements for the purpose of avoiding responsibility and transferring such responsibility to the successor Contractor or the Government. The Contractor shall fully cooperate with the successor Contractor and the Government, and shall not interfere with their work or duties. The Contractor shall provide the PCO with an initial plan IAW CDRL D001 Phase-Out Plan not later than forty-five (45) calendar days prior to the contract end date. This plan shall detail disposition action for all furnishings, equipment, and documentation.

3.1.5 Travel

No travel is authorized for this contract.

3.1.6 Personnel Qualifications

The Contractor shall employ only personnel who meet the minimum qualifications provided under this PWS at Appendix A and are fully qualified and competent to perform the tasks specified in this PWS. The Contractor shall provide professional and technically qualified personnel to perform assigned tasks. The Contractor shall ensure that such personnel are utilized in a manner that maximizes productivity and efficiency. The Contractor shall provide total task management and supervise Contractor personnel. The Contractor’s Project Manager shall serve as the primary point of contact for all aspects of the required work. For purposes of surveillance, resumes of Contractor personnel performing support services as described within this PWS are subject to verification by the COR to ensure that the support personnel meet or exceed the proposed category descriptions, qualifications, and possess the minimum technical skills and experience specified herein.

The key personnel specified in this PWS, Appendix A are considered to be essential to work performance. At least thirty (30) days prior to diverting any of the specified individuals to other programs or contracts (or as soon as possible, if an individual must be replaced, for example, as a result of leaving the employ of the Contractor), the Contractor shall notify the Contracting Officer and shall submit, IAW CDRL C003 Key Personnel Change Report, comprehensive justification for the diversion or replacement request (including proposed substitutions for key positions) to permit evaluation by the Government of the impact on performance under this contract. The Contractor shall not divert or otherwise replace any key personnel without the written consent of the

Contracting Officer. The Government may modify the contract to add or delete key personnel at the request of the Contractor or Government. Key positions shall be filled within thirty (30) calendars days of any vacancy. After 30 day phase-in period total staffing of positions shall remain above 80% at all times.

The McNamara-O’Hara Service Contract Act (SCA) applies to this effort. U. S.

Department of Labor Wage Determinations will be incorporated into this contract.

3.1.7 Work Hours

The Contractor is responsible for conducting normal business, between the hours of 0730 and 1630 Eastern Time Monday through Friday, except Federal holidays. When the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings; Contractor personnel who normally work in the closed Government facility are not responsible for conducting business. The Contractor shall not be reimbursed when the Government facility is closed for the above reasons and shall not bill the Government for that time. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is open for operations. The Contractor hours of work may vary according to workload requirements, but shall not exceed a work level of 40 hours per week.

As the primary place of performance is near Fort Lee, VA, in the case of a post closure due to inclement weather, the Contractor employees shall not be allowed to enter the work facility. Contractor employees are not treated as Government employees.

Contractor employees’ compensation for time off due to inclement weather is solely at the Contractor’s discretion; however, the Contractor shall not bill the Government for such time off as direct labor cost.

3.1.8 Contractor Manpower Reporting (CMR)

The Contractor shall report ALL Contractor labor hours (including Subcontractor labor hours) required for performance of services provided under this contract for HSIF Support Operations via a secure data collection site. The Contractor is required to completely fill in all required data fields using the following web address:

http://www.ecmra.mil/, and then click on "Department of Army CMRA" or the icon of the DoD organization that is receiving or benefitting from the contracted services.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with FY 2018. Contractors may direct questions to the help desk by clicking on "Send an email” which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Components CMR website.

http://www.ecmra.mil/

3.1.9 Contractor Mandatory Training

The Contractor shall complete all Government mandated training requirements as determined by PL LIS. Contractors shall track Mandatory Training compliance using their own resources. Evidence of compliance shall be presented upon Government request. The use of the Total Employee Development (TED) system is not required.

3.1.10 Formal Reviews

A post award orientation meeting shall be held at the Government facility near Fort Lee, VA within five (5) working days after award of contract. This provision shall in no way constitute grounds for excusable delay by the Contractor in performance under any provisions of the contract.

3.1.10.1 Quarterly In-Process Reviews

In-Process review meetings shall be held quarterly at the Government facility near Fort Lee. The Contractor shall submit the Quarterly IPR Briefing slides IAW CDRL C009 In Process Review.

3.2 Performance

The following section specifies the Performance Objectives and Performance Elements for the contract. Contractor Past Performance will be annotated in the Contract Performance Assessment Report System as an incentive/remedy during and upon completion of the contract.

The Contractor shall perform the tasks IAW AR 710-2 Supply Policy Below the National Level and AR 725-50 Requisitioning, Receipt, and Issue System.

3.2.1 Warehouse Operation - Receipt and Storage

3.2.1.1 The Contractor shall accept and enter expected receipt data to establish a due-in record in the automated WMS.

Performance Standards

a) Standard (STD): Accurate data entry of contract information

Acceptable Quality Level (AQL): no more than one data entry error (of contract numbers, part numbers or quantities) for every 100 due-ins entered in WMS

b) STD: Timely entry of due-in

AQL: within one business day of receipt of customer submitted contract information

3.2.1.2 The Contractor shall inspect, photograph damages, inventory, and store incoming material.

Performance Standards

a) STD: Timely

AQL: within one business day of shipment delivery

b) STD: photos of damaged shipments

AQL: 98% of damaged shipments per month

Deliverables E001 Quality Deficiency Report

3.2.1.3 The Contractor shall perform data entry of physical receipt and storage information into the automated WMS.

Performance Standards

a) STD: Accurate data entry

AQL: 98% of receipts entered per month are error free. Errors are; incorrect contract number, part numbers, quantities or storage locations.

3.2.2 Warehouse Operations - Packaging and Shipping

3.2.2.1 The Contractor shall accept and enter outbound shipment orders in the automated WMS.

Performance Standards

a) STD: Accurate data entry

AQL: 100% of the critical date fields are error free (part numbers and quantities)

b) STD: timeliness

AQL: within one business day of receiving the customer submitted order

3.2.2.2 The Contractor shall allocate, pick, pack, and process shipments of material.

The processing of shipments includes the weighing, documenting dimensions and labeling.

Performance Standards

a) STD: Accurately pick items

AQL: 98% of items picked are correct

b) STD: process to meet RDD

AQL: 100% of shipments are delivered by RDD

3.2.2.3 The Contractor shall palletize, photograph shipment, request and evaluate quotes, and then select a carrier for outgoing shipments equal or over 150 pounds.

Performance Standards

a) STD: Accurate data entry of shipment data

AQL: 98% of shipment weight and dimension data is correct

b) STD: photograph shipments

AQL: 98% of outgoing shipments per month

Deliverables C005 Commercial Shipping Report

3.2.2.3.1 The Contractor shall notify the COR for approval of alternate carrier if the lowest cost carrier cannot meet the RDD.

Performance Standards

a) STD: Notification and approval obtained from COR for use of other than lowest cost.

AQL: 100% adherence

Deliverables C005 Commercial Shipping Report

3.2.2.4 The Contractor shall pack then use commercial application to label shipments under 150 pounds using designated small package delivery.

Performance Standards

a) STD: accurate labeling

AQL: 98% of address labels are without error which causes non-delivery

Deliverables C005 Commercial Shipping Report

3.2.2.5 The Contractor shall execute and track lateral transfers using PBUSE or manually prepared DA 3161.

Performance Standards

a) STD: Timely

AQL: within one business day of notification

3.2.2.6 The Contractor shall create manifest and shipping documents using the automated WMS.

Performance Standards

a) STD: Accurate data entry

AQL: 98% of manifests per month match customer submitted order data

3.2.2.7 The Contractor shall monitor, determine cause, and notify the Government of potentially late or missed RDDs for shipments.

Performance Standards

a) STD: Complete monitoring of shipments

AQL: 98% of intransient shipments per month are tracked

b) STD: notify within one hour of discovery of at-risk or missed RDDs

AQL: 98% of at-risk or missed RDDs per month are reported to the Government within timeframe

3.2.3 Warehouse Operations - Inventory

3.2.3.1 The Contractor shall conduct 10% monthly cyclical and 100% annual inventories.

Performance Standards

a) STD: Inventory variance

AQL: annually less than 1% of dollar value of total inventory

b) STD: timely

AQL: within 5 business days of the end of the month for Monthly Inventory and within 10 business days after the end of the last reporting period of the year for Annual Inventory

Deliverables C001 10% Monthly Inventory Report C002 100% Annual Inventory Report

3.2.3.1.1 The Contractor shall count, re-count variances, investigate discrepancies, and post inventory results in the automated WMS.

Performance Standards

a) STD: Accurate posting

AQL: 98% of count quantities per month are error free

b) STD: Timely

AQL: within 5 business days of the end of the month

3.2.3.2 The Contractor shall perform location maintenance of warehouse inventory.

Location maintenance includes verification of inventory location, accurate pallet, rack labels, re-palletizing and consolidation of inventory.

Performance Standards

a) STD: Inventory is in correct location and available

AQL: 98% of every 100 randomly selected locations physically contain the item recorded in WMS

3.2.3.3 The Contractor shall maintain an “equipment on hand” inventory specifically for warehouse operations equipment/heavy machinery.

This task includes capturing changes in serial numbers/model numbers as a result of warranty work performed. Contractor shall provide status of equipment on hand as required by the Government. The Contractor shall also maintain and track maintenance and warranty information and report to the Chief, HSIF as required.

Performance Standards

a) STD: Equipment on hand inventory is up to date with inventory and maintenance records readily available

AQL: 100% compliance

3.2.3.4 The Contractor shall be required to perform/oversee and/or coordinate the preventive maintenance on equipment furnished by the Government for daily use in the facility as described in paragraph 3.2.3.3.

This equipment includes forklifts, pallet riders, pallet jacks, battery chargers, and other equipment. Equipment that is considered deadline shall be reported to the Chief, HSIF, and the COR immediately. Any equipment is considered deadline if (1) it is inoperative due to damage, malfunctioning, or need of repair, (2) might become damaged if used, or (3) is unsafe to use. The Contractor shall acquire three quotes for any necessary maintenance or repair and submit to the COR and Chief, HSIF for approval before proceeding with the work.

Performance Standards

a) STD: Adherence to this procedure

AQL: 100% compliance

Performance Standards

b) STD: Repair quotes requested within 2 hours for deadlined equipment.

AQL: 100% compliance

3.2.4 Kitting

3.2.4.1 The Contractor shall accept and enter Bill of Materials (BOM) in the automated WMS.

Performance Standards

a) STD: Accurate data entry

AQL: 100% of BOM data in WMS matches customer submitted BOM data

3.2.4.2 The Contractor shall assemble, label, and verify kits IAW a BOM and update automated WMS.

Performance Standards

a) STD: Accurate

AQL: 100% of items and quantities in kits match BOMs

b) STD: Completes actions within specified RDD on the customer submitted order form.

AQL: 98% of kit orders per month

3.2.5 Disposition Services

3.2.5.1 The Contractor shall accept and enter disposition service orders in the automated WMS upon notification by the Government.

Performance Standards

a) STD: Accurate

AQL: 98% of data matches customer submitted order

b) STD: Completes actions within agreed upon deadlines

AQL: 98% of orders per month

3.2.5.2 The Contractor shall allocate, pick, demilitarize, segregate by type, and palletize the disposition service orders, providing notification to the Government upon completion.

Performance Standards

a) STD: Completes actions within agreed upon deadlines

AQL: 98% of orders per month

b) STD: Accurate

AQL: 100% of items picked match pick list

3.2.5.3 The Contractor shall transport disposition service shipments at the Government’s direction to Defense Logistics Agency - Disposition Services (DLA- DS) using the Government provided documentation.

Performance Standards

b) STD: Timely (no missed or late deliveries to DLA-DS)

AQL: 98% of deliveries per quarter are timely

3.2.5.4 The Contractor shall select serial numbers, assign DLS-DS reason codes, and create manifest and shipping documents for DLA-DS shipments using the automated WMS.

Performance Standards

a) STD: Accurate data entry

AQL: 98% of data entered per order is error free

3.2.6 Integration Services

3.2.6.1 The Contractor shall accept and enter hardware order forms for imaging of equipment using automated WMS.

Performance Standards

a) STD: Accurate data entry

AQL: 98% of orders per month entered are error free

3.2.6.2 The Contractor shall pick and deliver ordered equipment to integration area.

Performance Standards

a) STD: Accurate picking of correct item and quantity

AQL: 98% picked items match pick list

b) STD: Completes actions within agreed upon deadlines

AQL: 98% of deadlines are met

3.2.6.3 The Contractor shall prepare and load images on equipment using imaging software and load disks.

a) STD: Completes actions within agreed upon deadlines

AQL: 98% of deadlines are met

3.2.6.4 The Contractor shall perform First Article Tests (FATs) for imaged equipment and report results of those FATs.

The system owners will provide the test plan and procedures for the FAT to be performed.

Performance Standards

a) STD: Completes all test steps

AQL: 100% of customer submitted test steps are preformed

b) STD: Accurately report results

AQL: 98% are free of data entry errors

3.2.6.5 The Contractor shall create equipment labels, record software loads and licenses in the automated WMS.

Performance Standards

a) STD: Accurate data entry

AQL: 98% of data entered is error free

3.2.7 Configuration

3.2.7.1 The Contractor shall configure Government provided configuration master on duplication equipment.

Performance Standards

a) STD: Accurate IAW software baseline on customer submitted order

AQL: 100% of data matches order

3.2.7.2 The Contractor shall duplicate, label, and verify DVDs and CDs for software packages.

a) STD: Completes actions within agreed upon deadlines

AQL: 98% of deadlines are met

b) STD: accurate duplication

AQL: 100% match customer provided image

3.2.7.3 The Contractor shall duplicate Government provided cover letters and software documentation for inclusion in software packages.

Performance Standards

a) STD: Completes actions within agreed upon deadlines

AQL: 98% of deadlines are met

3.2.7.4 The Contractor shall package, label, and ship software packages using the Government provided distribution lists and the designated shipping vendor. The Contractor shall report any returned packages to the Government.

Performance Standards

a) STD: Completes actions within agreed upon deadlines

AQL: 98% of deadlines are met

3.2.8 Information Technology Support

3.2.8.1 The Contractor shall troubleshoot, maintain, and update infrastructure on the internal network, commonly known as an intranet.

The HSIF infrastructure includes automated WMS, servers, domain controller, domain name system, dynamic host configuration protocol, switches, firewall, wireless network, Microsoft Windows, Web Servers, workstations, and Hand Held Devices.

Performance Standards

a) STD: Operational system

AQL: 95% during hours of operation

3.2.8.2 The Contractor shall provide backup and disaster recovery service for the HSIF intranet.

a) STD: Complete

AQL: 100% of data files

3.2.8.3 The Contractor shall provide functional support and testing of software enhancements for the automated WMS.

Performance Standards

a) STD: Timely, complete and accurate

AQL: 95% of tests are performed within schedule and results documented

3.2.9 Building Security

3.2.9.1 The Contractor shall ensure access control of the facility during operating hours and after-hours as required. The Contractor is responsible for responding to security calls from the alarm company and notifying the Government Security Officer, COR, and Chief, HSIF immediately.

Performance Standards

a) STD: Complete enforcement of access control

AQL: 100% of visitors are logged in and provided badge

b) STD: availability of personnel to provide after-hours access

AQL: 98% of after-hours calls are responded to annually

Deliverables C010 After Hours Contact List

3.2.9.2 The Contractor shall secure facility and accountable inventory at the end of each operating period.

This includes securing all interior security cages, exterior doors, setting of alarm and locking parking lot gate.

Performance Standards

a) STD: Complete

AQL: 100% of security cages and access doors are locked and alarm set when facility is unoccupied.

3.2.9.3 The Contractor shall monitor and review security camera playbacks for HSIF interior and exterior on an ad-hoc basic as required by the Government.

Performance Standards

a) STD: Timely review of playbacks

AQL: within an hour of request from Government

3.2.9.4 The Contractor shall report security breaches for facility to the Government.

Performance Standards

a) STD: Timely

AQL: within one hour of discovery of incident

3.2.10 Quality Assurance

3.2.10.1 The Contractor shall monitor, collect, and document quality control metrics for monthly reports.

Quality control metrics include inventory discrepancies, warehouse discrepancies, order processing times, safety violations, and receiving/shipping discrepancies.

Performance Standards

a) STD: Timely, complete and accurate

AQL: No more than 2 errors per submission. Errors are: incorrect data, statistics or cost reporting.

Deliverables C007 Monthly Status Report

3.2.10.2 The Contractor shall develop and maintain HSIF standard operating procedures (SOP) for warehouse operational services, hardware software integration support and quality assurance.

Performance Standards

a) STD: Complete

AQL: 98% of applicable procedures are documented in SOPs and updated as required

Deliverables C008 Standard Operating Procedures (SOP)

3.2.10.3 The Contractor shall develop, implement and maintain a quality assurance plan to ensure standards, processes and procedures are followed.

Performance Standards

a) STD: Timely, complete and accurate

AQL: 99% of performance objectives are addressed

Deliverables E002 Quality Assurance Program Plan

3.2.11 Program and Project Management

3.2.11.1 The Contractor shall perform project management, cost reporting, schedule management, technical status reporting, program reviews and other ancillary support for all technical efforts for this contract.

Performance Standards

a) STD: Monthly costs

AQL: within 10% of budget

b) STD: Accurate report submissions.

AQL: No more than 2 errors per submission. Errors are: incorrect data, statistics or cost reporting.

Deliverables A001 Report, Record of Meeting Minutes B001 Performance and Cost Report C003 Key Personnel Change Report C004 Status of Government Furnished Equipment Report C006 Evidence of Mandatory Training C009 In Process Review (IPR) D001 Phase-out Plan

4.0 DELIVERABLES

All deliverables shall be provided to the COR electronically.

CDRL PWS FREQUENCY DATE OF

FIRST

SUBMISSION

DATE OF

SUBSEQUENT

SUBMISSION

REPORT, RECORD OF MEETING MINUTES A001 3.2.11.1 ASGEN BLK 16 N/A

PERFORMANCE AND COST REPORT B001 3.1.1 /

3.2.11.1

MTHLY 30DAC BLK 16

10% MONTHLY INVENTORY REPORT C001 3.2.3.1 MTHLY 5DARP N/A

100% ANNUAL INVENTORY REPORT C002 3.2.3.1 ANNLY 10DARP N/A

KEY PERSONNEL CHANGE REPORT C003 3.1.2 /

3.1.6

ASREQ BLK 16 N/A

STATUS OF GOVERNMENT FURNISHED

EQUIPMENT REPORT

C004 3.1.1 MTHLY BLK 16 N/A

COMMERCIAL SHIPPING REPORT C005 3.2.2.3

/3.2.3.1/ 3.2.2.4

MTHLY 10DARP N/A

EVIDENCE OF MANDATORY TRAINING C006 3.1.9 /

6.1/ 6.4 /

6.6 / 6.7 / 6.9

ASREQ BLK 16 N/A

MONTHLY STATUS REPORT C007 3.2.10.1 MTHLY 10DARP N/A

STANDARD OPERATING PROCEDURES (SOP) C008 3.2.10.2 ASREQ 90DAC ASREQ

IN PROCESS REVIEW (IPR) C009 3.1.10.1 QRTLY BLK 16 N/A

AFTER HOURS CONTACT LIST C010 3.2.9.1 ASREQ BLK 16 N/A

PHASE-OUT PLAN D001 3.1.4.2 ONE/R BLK 16 14DARC

QUALITY DEFICIENCY REPORT E001 3.2.1.2 ASREQ BLK 16 N/A

QUALITY ASSURANCE PROGRAM PLAN E002 3.2 /

3.2.10.3

BLK 16 BLK 16 30DAC

Acronym Explanation

ANNLY ANNUALLY

ASGEN AS GENERATED

ASREQ AS REQUIRED

BLK 16 REFER TO BLOCK 16 IN CDRL FOR

CLARIFICATION

DAC DAYS AFTER CONTRACT (AWARD)

DARC DAYS AFTER RECEIPT OF COMMENTS

DARP DAYS AFTER REPORTING PERIOD

MTHLY MONTHLY

N/A NOT APPLICABLE

ONE/R ONE TIME WITH REVISIONS (AS

NECESSARY)

QRTLY QUARTERLY

5.0 ANTITERRORISM/OPERATIONS SECURITY

5.1 AT Level I Training. All Contractor employees, to include Subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 60 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The Contractor shall submit certificates of completion for each affected contractor employee and Subcontractor employee, to the COR or to the Contracting Officer, if a COR is not assigned, within 30 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: http://jko.jten.mil.

5.2 Access and general protection/security policy and procedures. Contractor and all associated Subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office.

Contractor workforce must comply with all personal identity verification requirements as directed by DoD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor security matters or processes.

5.3. For contractors requiring Common Access Card (CAC). Before CAC issuance, the Contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The Contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

5.4 iWATCH Training. The Contractor and all associated Subcontractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 60 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 60 calendar days after contract award.

5.5 Army Training Certification Tracking System (ATCTS) registration for Contractor employees who require access to Government information systems. All Contractor employees with access to a Government info system must be registered in the http://jko.jten.mil/

ATCTS (Army Training Certification Tracking System) at commencement of services, and must successfully complete the DoD Information Assurance Awareness prior to access to the IS and then annually thereafter.

5.6 For contracts that require OPSEC Training. Per AR 530-1 Operations Security, the Contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter.

5.7 For information assurance (IA)/information technology (IT) training. All Contractor employees and associated Subcontractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All Contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoD 8570.01, DoD 8570.01-M and AR 25-2 within six months of appointment to IA/IT functions.

5.8 For information assurance (IA)/information technology (IT) certification. Per DoD 8570.01-M and AR 25-2, the Contractor employees supporting IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M must be completed upon contract award.

5.9 Threat Awareness Reporting Program. For all Contractors with security clearances. Per AR 381-12 Threat Awareness and Reporting Program (TARP), Contractor employees must receive annual TARP training by a CI agent or other trainer as specified in 2-4b.

6.0 508 COMPLIANCE

The contractor shall support the Government in its compliance with Section 508 throughout the development and implementation of the work to be performed. Section 508 of the Rehabilitation Act of 1973, as amended (29 U.S.C. 794d) requires that when Federal agencies develop, procure, maintain, or use electronic information technology, Federal employees with disabilities have access to and use of information and data that is comparable to the access and use by Federal employees who do not have disabilities, unless an undue burden would be imposed on the agency. Section 508 also requires that individuals with disabilities, who are members of the public seeking information or services from a Federal agency, have access to and use of information and data that is comparable to that provided to the public who are not individuals with disabilities, unless an undue burden would be imposed on the agency. Applicable standards are 1194.21- 1194-26.

The contractor should review the following websites for additional 508 information:

http://www.section508.gov/content/learn/laws-and-policies http://www.access-board.gov/508.htm http://www.w3.org/WAI/Resources

The contractor must indicate in its proposal where full details of compliance to the identified standards can be found, such as vendor’s website, etc.

HARDWARE SOFTWARE INTEGRATION FACILITY PWS APPENDIX A - KEY PERSONNEL AND

MINIMUM QUALIFICATION REQUIREMENTS

Key Positions are designated in Position Blocks.

POSITION EDUCATION TECHNICAL SKILLS/EXPERIENCE

Project Manager – Key Position Bachelor’s degree in a business or Information Technology (IT) discipline; AND

Minimum 10 years of project management experience

Integration/Network Manager – Key Position

Bachelor’s degree in a Computer Management or IT discipline OR

Minimum 5 years of IT experience

Administrative Assistant/Receptionist

No requirement Minimum 3 years of experience in office environment

Operations Manager, Senior – Key Position

No requirement Minimum 7 years of experience in logistics management, warehousing management, distribution, and an automated Warehouse Management System (WMS) as well as Forklift Operator Certification

Hardware-Software Integration Specialist

No requirement Minimum 3 years of experience in System Imaging, Database Administration, WMS, and Statistical Process Control

Warehouse Specialist, Senior No requirement Minimum 5 years of experience in warehouse management, warehousing, distribution as well as Forklift Operator Certification

Property Accountability Property Book Unit Supply Enhanced (PBUSE) Specialist

Associate’s Degree OR military experience AND

Minimum 5 years of experience in Army property accountability policies and procedures, and minimum 3 years of experience using PBUSE

Warehouse Specialist - General No requirement Minimum 3 years of experience in warehousing and distribution as well as Forklift Operator Certification

Warehouse Specialist – Receiving No requirement Minimum 3 years of experience in warehousing and distribution as well as Forklift Operator

Freight Specialist - Journeyman

No requirement Minimum 3 years of experience in warehousing and distribution as well as Forklift Operator Certification

Warehouse Specialist - Shipping No requirement Minimum 3 years of experience in warehousing and distribution as well as Forklift Operator