ITSS - ACC-RI Customer Complaint Record.pdf

This is a Customer Complaint Record form used by the Army Contracting Command Rock Island (ACC-RI) to document and process complaints from customers regarding contract performance or requirements.

The form captures essential complaint information including the date and time of complaint submission, complaint source (either an organization or individual with contact details), and a detailed description of the nature of the complaint. It requires identification of the relevant contract number and requirement reference for tracking purposes. The form includes a validation section where the complaint is assessed and marked as either valid (triggering contractor notification) or invalid. Upon validation, the form documents the date and time the contractor was informed, the contractor's name, and detailed information regarding actions taken by the contractor in response. The form concludes with fields for the Contracting Officer's Representative (COR) to sign off on receipt and validation, along with checkboxes and date fields for COR filing and customer follow-up activities. This template serves as the official record-keeping mechanism for complaint management and contractor accountability within ACC-RI operations.