ITSS - ACC-RI Customer Complaint Record - Att. 002.pdf

PDF 190 KB Posted

Attached to
Information Technology (IT) Services and Support Federal contract opportunity
Solicitation number
W519TC-25-R-ITSS
Issued by
Department of the Army Materiel Command Contracting Command Rock Island Arsenal

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Written by GovTribe AI ·

The document is a standard Customer Complaint Record form from the Army Contracting Command Rock Island (ACC-RI). The blank template is designed to capture comprehensive details about contract-related complaints, including the date and time of complaint, source of complaint (organization or individual), nature of the complaint, contract number, validation status, contractor response, and follow-up actions. The form provides structured fields for documenting the complaint process, with checkboxes to indicate whether a complaint is valid or invalid, and spaces for recording the actions taken by the contractor and the resolution details.

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Army Contracting Command Rock Island (ACC-RI)

CUSTOMER COMPLAINT RECORD

DATE OF COMPLAINT TIME OF COMPLAINT

SOURCE OF COMPLAINT

ORGANIZATION (Include name of person and contact information of person reporting the complaint for the organization

INDIVIDUAL (Include name and contact information)

NATURE OF COMPLAINT

CONTRACT NUMBER & REQUIREMENT REFERENCE

VALIDATION (document findings of validation of complaint), Complaint IS Valid (notify contractor) Complaint IS NOT Valid

DATE / TIME CONTRACTOR INFORMED OF COMPLAINT CONTRACTOR NAME RECEIVING COMPLAINT

ACTION TAKEN BY CONTRACTOR

RECEIVED AND VALIDATED BY

Copy provided for filing (COR) DATE: Customer Follow-up DATE:

TIME OF COMPLAINT:
NATURE OF COMPLAINT:
CONTRACT NUMBER REQUIREMENT REFERENCE:
VALIDATION document findings of validation of complaint Complaint IS Valid notify contractor Complaint IS NOT Valid:
Complaint IS Valid notify contractor: Off
Complaint IS NOT Valid: Off
DATE TIME CONTRACTOR INFORMED OF COMPLAINT:
CONTRACTOR NAME RECEIVING COMPLAINT:
ACTION TAKEN BY CONTRACTOR:
RECEIVED AND VALIDATED BY:
Copy provided for filing COR DATE Customer Followup DATE:
undefined: Off
undefined_2: Off
Date1_af_date:
Organization:
Individual:
Date4_af_date:
Date5_af_date:

File details come from the government source that posted it. Updated .