PWS_KP Services.pdf

PERFORMANCE WORK STATEMENT (PWS)

Kitchen Patrol (KP) Services

1.0 General:

1.1 Scope: The contractor shall, except as specified in this Performance Work Statement (PWS) as government furnished property or services provide all personnel, supervision, and any items and services necessary to perform food services at the 164th Airlift Wing as defined in this PWS.

The contractor shall perform the requirements in this PWS and conform to the professional standards identified in this contract and shall follow all applicable instructions and directives as identified by this PWS. Contractor tasks include, but are not limited to, the following:

Supervisor and (7) seven KP staff, cleaning facilities, equipment, utensils, handling food for discard, supplies, maintaining quality control, and in the event of contingency, perform all required tasks to include continued service. The estimated quantities of work are listed in Technical Exhibit 2, Workload Estimates. The contractor shall submit reports and documentation as identified throughout this PWS. Requests for such reports and documentation and responses shall be coordinated through the government point of contact (POC). The contract will provide (1) one supervisor and a minimum of (7) seven personnel for various sanitation activities during the Regularly Scheduled Drills (RSD): Saturday’s work period will be from 8:30 AM to 3:30 PM and Sunday’s work period will be from 8:30 AM to 3:30 PM.

When breakfast is cooked, work period will be from 6:30 AM to 1:30 PM (usually Sunday).

Possible Super Drills (Thursday & Friday prior to RSD): Thursday’s work period will be from 8:30 AM to 3:30 PM and Friday’s work period will be from 8:30 AM to 3:30 PM. The Contractor must schedule the attendants to ensure that all work requirements are in compliance.

Individuals will be available and in position to work 10 minutes prior to start of each meal.

1.2.1 Training Certificates: The contractor will provide the government with training certificates for all personnel who are involved in food serving. Certificates are good for a one-year period from the date of issue. Food Handlers training and certificates may be provided by the Shelby Co. Public Health Department upon request.

1.2 Background: The 164th Airlift Wing Dining Facility Appropriated Fund food service operation consists of a main dining facility. The facility is dedicated to providing full meal service and meeting the nutritional needs of Department of Defense (DOD) personnel who frequent the facility. The dining facility is a full-service dining facility that serves lunches or breakfast on Regularly Scheduled Drills (RSD’s)

1.3.1 Customer Eligibility. The primary customers at these dining facilities are Subsistence in Kind (SIK) recipients. These are military personnel who are allotted rations in government dining facilities at the expense of the government. Secondary customers are military personnel who wish to and are granted permission to dine in the facility at their expense. Organizations such as the University of Memphis Air Force ROTC occasionally dine in the facility upon permission of the Wing Commander. The Installation Commander may authorize dependents and guests to occasionally eat in the dining facilities. Funds collected from paying customers are turned into the Defense Finance and Accounting Service (DFAS).

1.3 Period of Performance (PoP): Base Year and (4) four option years

1.4 General Information:

1.4.1 Quality Control (QC): The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary. The contractor will provide a monthly written summary of work accomplished versus work assigned and any additional issues resulting from the assigned work. After acceptance of the QCP, the contractor shall obtain the Contracting Officer’s (KO) acceptance in writing of any proposed changes to its QCP.

1.4.2 Quality Assurance (QA): The Government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) (defect rate(s)).

1.4.2.1 Recognized Holidays: The following are recognized US holidays. The contractor shall not perform services on these days:

1.4.2.2 New Year’s Day: January 1st

1.4.2.3 Martin Luther King, Jr.’s Birthday

1.4.2.4 President’s Day

1.4.2.5 Memorial Day

1.4.2.6 Independence Day: July 4th

1.4.2.7 Labor Day

1.4.2.8 Columbus Day

1.4.2.9 Veteran’s Day: November 11th

1.4.2.10 Thanksgiving Day

1.4.2.11 Christmas Day: December 25th

1.4.4 Place and Performance of Services: The contractor shall provide services between the hours of 0830-1530 during Regularly Scheduled Drills (RSD) on Saturday and Sunday, except on days when breakfast is served during RSD services shall be provided between the hours of 0630-1330, possible Super Drills on Thursday and Friday, except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings.

Performance shall be at the 164th Airlift Wing, Memphis, Tennessee. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons.

When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential.

1.4.4.1 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.4.2 The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation.

Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times.

The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance.

1.4.5 Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the Contracting Officer’s Representative (COR). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.5.1 COMSEC/IT Security. All communications with DOD organizations are subject to communications security (COMSEC) review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DOD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DOD organizations. Therefore, the contractor is advised that any time contractor place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DOD information.

1.4.5.2 Use of Government Information Systems (IS) and access to Government networks is a revocable privilege, not a right. Users are the foundation of the DoD strategy, and their actions affect the most vulnerable portion of the AEI. Contractor employees shall have a favorable background investigation or hold a security clearance and access approvals commensurate with the level of information processed or available on the system. Contractor employees shall:

a. Comply with the command's Acceptable Use Policy (AUP) for Government owned IS and sign an AUP prior to or upon account activation.

b. Mark and safeguard files, output products, and storage media per classification level and disseminate them only to individuals authorized to receive them with a valid need to know.

c. Protect IS and IS peripherals located in their respective areas in accordance with physical security and data protection requirements.

d. Practice safe network and Internet operating principles and take no actions that threaten the integrity of the system or network.

1.4.5.3 Protection of Personally Identifiable Information (PII). The contractor shall protect all Personally Identifiable Information (PII) encountered in the performance of services in accordance with DFARS 224.103 and DoDD 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals who’s PII has been compromised.

1.4.5.4 Access and General Protection/Security Policy and Procedures. This standard language is for contractor employees with an area of performance within Government controlled installation, facility, or area. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the Contracting Officer’s Representative (COR). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by the local installation’s Security Forces, Director of Emergency Services or local SecurityOffice. The contractor shall ensure compliance with all personal identity verification requirements as directed by DoD, HAF and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1b. For Contractors that do not require CAC, but require access to a DoD Facility and/or Installation. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (DODIO 2000.16V1_DAFI 31-145, DAFI 31-101 and DODM 5200.08v3_DAFMAN 31- 101v3), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations

1.4.5.5 Antiterrorism Awareness Level I Training (AT Level I). This standard language is for contractor employees with an area of performance within a US Government controlled installation, facility or area. All contractor employees, to include subcontractor employees, requiring access to US Government installations, facilities and controlled access areas shall complete AT Level I training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. AT Level I may be accomplished by a Level I qualified instructor; completing the Force Protection computer-based training (CBT) course on Joint Knowledge Online (JKO) at https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf. For those without a CAC, select "Non-CAC" user on the JKO site. Tracking for each contractor or subcontractor employee is the responsibility of the COR or unit AT Representative.

1.4.6 Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.6.1 Key Control. The contractor shall establish and implement methods of ensuring all keys/key cards issued by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued by the Government shall be duplicated. The contractor shall include procedures covering key control in the QC Plan. Such procedures shall include turn-in of any issued keys by personnel no longer requiring access to locked areas. The contractor shall immediately report any occurrences of lost or duplicated keys/key cards to the COR.

1.4.6.1.1 In the event keys, other than master keys, are lost or duplicated the contractor shall, upon direction by the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the contractor.

1.4.6.1.2 The contactor shall prohibit the use of the Government issued keys/key cards by any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contactor employees engaged in the performance of services in those areas, or personnel authorized entrance by the KO.

1.4.7 Special Qualifications: Not Applicable

1.4.8 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with Federal Acquisition Regulations Subpart 42.5. The KO, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the Contacting Officer will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government.

Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.9 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR, (or the KO if a COR is not assigned), to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.10 Identification of Contractor Employees: All contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non- Government entities/ Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed. The contractor shall retrieve all identification media (including vehicle passes) from their employees who depart employment for any reason. All identification media (i.e., badges and vehicles passes) shall be returned to the KO within 14 days of an employee’s departure.

1.4.11. Combating Trafficking in Persons: The United States Government has adopted a zero-tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract;

procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. Such actions may include, but are not limited to, removal from the contract, reduction in benefits, or termination of employment. The Contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.4.12 Contractor Travel: Not Applicable

1.4.13 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications, or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.4.14 Phase In / Phase Out Periods: Not Applicable

1.4.15 Telework: Not Applicable

2.0 Definitions and Acronyms:

2.1.1 CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government designated by the KO to monitor contractor performance. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5 DELIVERABLE. Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.6 KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7 PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8 QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10 QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11 SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12 WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.13 WORK WEEK. Monday through Friday, unless specified otherwise.

2.2 ACRONYMS:

AEI

AFARS Army Federal Acquisition Regulation Supplement

AR Army Regulation AT/OPSEC Antiterrorism/Operational Security CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DOD Department of Defense FAR Federal Acquisition Regulation GFP/M/E/S Government Furnished Property/Material/Equipment/Services IA Information Assurance IS Information System(s) KO Contracting Officer OCI Organizational Conflict of Interest ODC Other Direct Costs PII Personally Identifiable Information PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): The Government shall provide the facilities, fixtures, equipment, materials and services listed here or in Technical Exhibit 4:

3.1 Property:

3.1.1 Facilities: The government shall furnish or make available facilities described in Technical Exhibit 4.

3.1.2 Equipment: The government will furnish the equipment listed in technical exhibit 4.

3.1.3 Subsistence: The government provides all food.

3.2 Services: The government is responsible for:

3.2.1 Removal of any equipment condemned or replaced from the food service facility receiving area.

3.2.2 Electrical power into the building and including panel board and breakers.

3.2.3 Sewer lines from floor and wall drains of buildings.

3.2.4 All gas, water and steam lines up to and including the supply source for each piece of equipment.

3.2.5 Repair of walk-in refrigerators and freezers, except for handles, hinges, gaskets, and refrigeration units.

3.2.6 Cleaning, maintenance, and repair of exhaust duct systems through the exterior outlet and exhaust fan mechanisms.

3.2.7 Alteration, repair, and maintenance of buildings

3.2.8 Utilities. The government will provide gas, electricity, sewage, and water.

3.2.9 Telephone. "Class C" (on-base) telephone service.

3.2.10 Building Maintenance and Repairs.

3.2.11 Refuse Collection. Once a week, type of refuse “garbage”.

3.2.12 Recyclable Materials Collection. Available for cardboard and paper

3.2.13 Security Forces and Fire Protection. Phone Numbers: extension 7101/7117

3.3 Utilities: All utilities in the facility will be available for the contactor’s use in the performance of this contract. The contractor shall instruct employees in utilities conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General: Except for those items specifically stated to be Government-Furnished or government reimbursed in Technical Exhibit 4, the contractor shall furnish everything required to perform these services, to include: Paper products needed in the event the contractor cannot provide enough personnel to comply with sanitation standards in the use of the conveyor fed dish washer.

5.0 Requirements

5.1.1 Operational Requirements and Specific Task

The Contractor shall:

(A) Replenish tableware (utensils, dishes, glasses, trays, etc.) and dining table items (napkins, sugar, salt, pepper, condiments, etc.) so that they are available to all patrons without waiting.

(B) Replenish condiments on the serving line and dining area as required so they are available to all patrons without waiting.

(C) The serving line shall be broken down 15 minutes after the end of the meal-serving period.

(D) Contractor employees shall perform all contract duties in a courteous and timely manner.

(E) Self-Inspection: The contractor will conduct a self-inspection each month when they work the contract. The Food Code Critical Item Checklist will be used. This checklist shall be provided by the Government.

5.1.2 Sanitation Requirements

The contractor shall comply with all federal and Air Force mandated sanitation requirements. Using FDA Food Code 2022 and DAFI 48-116 Food Protection Program, Chapter 2. The Contractor shall maintain standards of housekeeping and sanitation so that dining facilities are in a clean, orderly, and sanitary condition at all times and meet requirements of the Occupational Safety and Health Act.

5.1.3 Housekeeping Services

The contractor shall cleanup those areas that immediately affect customer service to include appearance of the dining hall.

5.1.3.1 Floor Cleaning. Clean floors so that no visible dirt or dust remains on floors, floor mats or runners, in corners, behind doors, or under furniture and equipment. Floors will be sprinkled or sprayed with water before sweeping. Do not place chairs on tables at any time.

5.1.3.2 Spot Floor Cleaning. Spot clean floors to remove food spills and debris.

5.1.3.3 Clean and Sanitize. Dishes, pots, pans, kitchen, and dining areas in accordance with the FDA Food Code 2022 Equipment and Utensil Sanitation

(A) Food service equipment shall be cleaned and sanitized to be free of food particles, other soil, grease, and cleaning/sanitizing agent residue.

(B) All roasting pans, baking pans, steam table inserts, and cooking utensils used in preparation and service of food shall be thoroughly cleaned and sanitized after each use. Included in this requirement are racks, which military cooks will remove from ovens and range, and components of food service equipment.

(C) Pans and utensils will be returned to point of use or storage after cleaning. Food service personnel will transport other machinery components to cook’s work area for assembly.

(D) Pan and utensil washing will be accomplished early enough as to not cause a delay for cooks requiring this equipment for subsequent food preparation.

(E) Tableware, cookware, kitchen and serving line utensils shall be washed, rinsed, sanitized, and air-dried after each use. They must be visually clean, free of food particles, water spots, film, and grease.

(F) Flatware will be presoaked in a solution, (designed for that purpose) run through the dishwasher twice. First to clean and remove food particles. Secondly, to be stored handles up in the dispensing containers and run through the dishwasher so that the attendants do not handle the utensils.

(G) Flatware will be inspected daily for detection of damaged items, such as bent tines of forks, etc.

Damaged items will be set aside for disposition as determined by the Dining Facility Supervisor.

(H) Dishes, plates, cups and glassware will be surveyed after washing for detection of broken, chipped or cracked items, such items to be set aside for disposition as determined by the Dining Facility Supervisor.

(I) Kitchen exhaust hood, duct, louver, and filters (including light fixtures and fire extinguisher equipment) shall be thoroughly cleaned with a grease cutting solution once each day.

(J) All interior grease traps shall be inspected daily and cleaned as necessary to maintain a sanitary condition.

(K) Serving line exhaust hoods shall be damp wiped after each meal. They shall be thoroughly cleaned with a grease cutting solution once each.

(L) The exterior of the ice machine shall be wiped daily to remove soil, grease, and smudges.

5.1.4 Handling and Storage of Equipment and Utensils

(A) Cleaned and sanitized equipment and utensils shall be handled in a way that protects them from contamination. Spoons, knives, and forks shall be touched only by the handles. Cups, glasses, bowls, plates, and related items shall be handled without contacting inside surfaces or the surfaces that contact the user’s mouth.

(B) Cleaned and sanitized utensils and equipment shall be stored at least six inches above the floor in a clean, dry location in a way that protects them from contamination by splash, dust, and other means. Storage racks shall be cleaned with a sanitizing solution each day.

(C) Utensils shall be air-dried before being stored or shall be stored in a self- draining position.

(D) Glasses, cups, and dinnerware shall be stored inverted. Holders for the storage of knives, forks, and spoons shall be used to present the handle only to the patron.

5.1.5 The Dining Facility

Including all entrance and exit passageways, stairwells, hallways, walls, doors, windows, and other glass are the responsibility of the Contractor attendants to maintain.

5.1.5.1 The clipper room shall be maintained and cleaned as follows, after each meal:

(A) Sweep and wet mop entire area.

(B) Damp wipe the exterior surface of the equipment, splashguard, and surface areas

(C) Empty and clean trash cans

5.1.5.2 Dining room shall be maintained and cleaned as follows: During each meal:

(A) Immediately wipe, damp mop or spot clean as needed any spillage on floors, counters, tables, or any other surface area as they occur.

(B) Any spillage within the serving or beverage line area will be immediately wiped or mopped as needed. The area around the beverage dispensers, hot and cold lines, and salad bars will receive special attention to ensure the areas are maintained and cleaned in an orderly fashion.

(C) Wipe chairs and tables free of crumbs or liquid and reposition chairs around tables as required.

After each meal:

(A) Reposition chairs and tables in preparation for the next meal

(B) Clean flatware dispensers and tray racks

(C) Clean beverage dispensers, hot and cold lines and salad bar

(D) Sweep and wet mop entire area

5.1.5.3 Dishwashing room shall be maintained and cleaned as follows:

After each meal:

(A) Clean all eating utensils in a sanitary fashion acceptable to the Medical Officer

(B) Clean dishwashing equipment thoroughly at the end of each meal

(C) Dish tables will be scrubbed with detergent and rinsed clean with water

(D) Floors swept and wet mopped at the end of each meal

5.1.5.4 Kitchen area shall be maintained and cleaned as follows:

During each meal:

(A) Immediately wipe, damp mop or spot clean as needed any spillage on floors, counters, tables, or any other surface area as they occur.

After each meal:

(A) Damp wipe the exterior surface of the equipment, and the entire serving line.

(B) Empty and clean trash cans

(C) Sweep and wet mop entire area.

5.1.5.5 The dining facility, stock rooms and refrigerator floors shall be swept, and damp mopped daily.

Empty garbage daily from the stock room and food service offices.

5.1.5.6 The walk-in coolers and freezers shall be swept and mopped daily.

5.1.6 WASTE MANAGEMENT

The contractor shall assist the government by complying with the base-recycling program. This may require segregating reusable/recyclable waste materials by type. The government shall retain ownership of all reusable waste materials. Non-reusable waste materials (trash and garbage) will be removed from the facility by a government- approved method.

5.1.6.1 Cardboard shall be separated from trash containers.

5.1.6.2 When garbage cans are filled (not more than four inches from the top) the cans shall be moved to the proper dumpster area and emptied. The areas around the trash can storage, compactors and dumpsters shall be kept clean, at all times.

5.1.6.3 Immediately after garbage/trash is emptied, the soiled cans and covers shall be thoroughly cleaned with hot soapy water and rinsed with hot water. The can washing area shall also be cleaned following each use. If plastic can liners are used, cans and covers shall be cleaned whenever soiled.

5.1.6.4 Outside storage of unprotected plastic or paper bags or baled units containing garbage or refuse is prohibited. Trash and garbage will be bound in such a manner as to eliminate windblown debris.

5.1.6.5 Office wastebaskets shall be emptied, wiped with a damp cloth and washed when necessary. Ashtrays at entrance doors shall be emptied daily and replenished with clean water or sand.

5.1.6.6 All hazardous materials, (HAZMAT) brought on the base must-go through the HAZMAT Pharmacy. MSDS are updated and available for review in the kitchen cooking area.

5.1.7 GROUNDS MAINTENANCE

Contractor personnel shall provide an attendant to police around the grounds of the DFAC building.

(A) Sweep and clean around back door receiving area and dumpsters. Cleaning includes removing all paper, trash, and cigarette butts from the area.

(B) Sweep and clean patio area. Wipe down all patio tables and chairs.

(C) Additional Maintenance. Weather, traffic, or other conditions may demand additional cleaning or maintenance to ensure that the receiving (back door) area and patio area are clean and orderly.

5.1.8 CONTRACTOR PERSONNEL

Management

5.1.8.1 The contractor shall provide a full-time contract manager on site who shall be responsible for the performance of the work. The name of this person, and an alternate or alternates, who shall act for the contractor when the manager is absent, shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available at all times to meet at the 164th AW with Government personnel designated by the contracting officer to discuss problem areas. After normal duty hours, the manager or designated alternate shall be available within 1 hour. The contract manager and alternate or alternates must be able to read, write, speak, and understand English. The positions shall at no time be vacant. They shall comply with installation rules and regulations for motor vehicle use on base. The Contractor shall furnish supervisory and direct labor personnel to accomplish all work required.

5.1.8.2 All employees of the Contractor employed in the performance of work under this contract shall be employees of the Contractor at all times and are not considered employees of the Government.

5.1.8.3 An attendant supervisor, or other supervisor designated in writing to act in the Contractor’s behalf, shall be present during all hours when contract employees are working on the site and will not be a direct laborer.

5.1.8.4 All Contractor employees shall be free from communicable diseases. The Contractor shall adhere to the Food Code Manual, U.S. Public Health Service, FDA 2022, and all local codes and regulations of the State of Tennessee relating to food service sanitation and procedures. Workers must have Medical physicals, before starting work. The Contractor shall also insure that all dining hall attendants have current State of Tennessee Food and Beverage Service Workers Permit. Copies of the physicals and permits shall be maintained at the duty location. Physicals shall be renewed each year prior to the start of the new contract and shall be at the expense of the Contractor.

5.1.8.5 The Contractor shall provide training necessary to employees and maintain records of all training on-site and have them available for Government review. In addition, the Contractor shall ensure that the contract supervisor receives the food handler’s training class from the Medical Squadron. This training class is approximately one hour in length. After attending the course, the contract supervisor will train the attendants in proper food handling techniques. The training is repeated annually or as often as necessary to ensure attendants are aware of their responsibilities in safe food handling.

5.1.8.6 Prior to starting work, dining hall attendants will receive a pre-employment sanitation briefing.

Prior to the beginning of each shift, Contractor’s Supervisor and the Dining Facility Supervisor will jointly inspect Contractor attendants to ensure they meet the personal hygiene requirements.

5.1.9 Conduct

Contractor employees shall not loiter in any working or patron area. Upon completion of their assigned shifts, or after eating, employees shall promptly depart from the food service facilities. All attendants employed by the Contractor in the performance of this contract, or any representative of the Contractor entering the Government installation, shall abide by all security regulations of the installation which may be in effect during the contract period and shall be subject to such checks as may be deemed necessary to insure that no violations occur. No attendant(s) shall be permitted on the installation when such checks reveal that his/her presence would be detrimental to the security of the installation or the accomplishment of the work. The Government reserves the right to require removal from the job sites any Contractor attendant who endangers persons or property, or whose continued employment is inconsistent with the interest of military security.

5.1.9.1 Upon commencement of work under this contract, the safety program manager for attendants performing work under this contract shall conduct a safety orientation for all attendants immediately following their employment.

5.1.9.2 The use of alcoholic beverages or illegal drugs by Contractor attendants while on duty is strictly forbidden. Any violation shall be just cause for an immediate removal of the offender(s) by the Contractor from further work. Removal of attendants for such causes does not relieve the Contractor of the requirement to provide sufficient personnel to adequately perform the services.

5.1.9.3 The use of tobacco and tobacco products by Contractor attendants while on duty will be confined to those area(s) that have been designated by the Government as smoking areas. There shall be no smoking inside any Government facility.

5.1.9.4 Contractor attendants shall not loiter in any working or patron area. Upon completion of their assigned shift, attendants shall promptly depart from the dining facility.

5.1.10 Uniforms

Dining hall attendants shall wear the Contractor furnished uniform items as listed below while on duty.

Uniforms shall be well fitting, laundered and in good repair. Uniforms shall not contain commercial advertising except hats and nametags will contain the Contractor’s name. Shoes shall be of sturdy construction and cover the foot to meet sanitation and safety requirements. Open toed shoes, sandals or sneakers shall not be worn.

5.1.10.1 Male Attendants

a. Long trousers with conventional belt

b. Short sleeve shirts or coats (No Tee Shirts alone)

c. Full length aprons, as appropriate for workstation

d. Paper hats with hairnets

5.1.10.2 Female Attendants

e. Short sleeve shirt, uniform dress or pantsuits

f. Aprons, as appropriate for workstation

g. Paper hats with hairnets

5.1.10.3 Supervisory attendants shall wear clothing suitable to their position and the environment in which they work.

5.1.10.4 All attendants shall wear nametags furnished by the Contractor with a minimum of the last name (i.e. Mr. Edwards, Mrs./Ms. Jones etc.) In addition, the tag worn by the supervisor shall indicate their job title.

The Contractor shall make sure the dining hall attendants meet the following personal hygiene requirements.

5.1.10.5 They wash their hands upon reporting for work, immediately after visiting or cleaning the lavatory, taking a break, eating, scratching or touching the body, and after taking out the garbage or soiled items from the dining facility.

5.1.10.6 They remove wristwatches, bracelets, telephone accessories and rings (except flat wedding bands) while on duty.

5.1.10.7 Their fingernails are cut short so that they do not extend beyond the end of fingers and are kept clean.

5.1.10.8 They do not smoke, or use tobacco in any form, except during break periods and in designated areas.

5.1.10.9 They trim facial hair to one inch or less.

5.1.10.10 They wear acceptable head covers (hairnets/caps/hats) to prevent loose hair from falling into food or onto food contact surfaces.

5.1.10.11 When any symptoms of a communicable disease are experienced, the employee will promptly be replaced with a medically fit person(s). Employees relieved of duty due to illness must have a medical clearance before returning to work.

5.1.11 Hours of Operation

Facility Serving Times: Sat: Lunch 11:00am-12:00 pm or Breakfast 0800-09:30

Sun: Lunch 11:00am-12:00 pm or Breakfast 0800-09:30 Normally the contractor shall maintain operating hours at the 164th AW Dining Facilities listed in Technical Exhibit 1. During the required serving hours for the dining facility, any authorized patron may select foods from a complete menu. The contractor shall not remove foods from the serving area until (15) fifteen minutes after the end of the posted meal hours. This allows for all patrons to be served an additional time for second servings.

5.1.11.1 The dining facility usually serves the lunch meal on Saturday and the breakfast meal on Sunday of RSD weekends. See the site-specific attachments for the meals served and the hours of operations for each day.

5.1.11.2 Contractor attendants are required to report to the dining facility that they are assigned to during the time frames required. See site-specific attachment for the dining facility and building location.

5.1.11.3 The anticipated RSD drill dates are as follows; the first weekend of each month unless the weekend falls on a holiday. For example, if July 4th falls on a Saturday; the RSD drill will be the following weekend.

5.1.11.4 The Contractor will be notified within (45) forty-five working days of any changes or sooner if possible.

5.1.11.5 An annual training schedule shall be provided to the contractor at the beginning of each new year (fiscal year). Providing exact RSD drill days to the contractor.

5.1.11.6 Emergency or Special Event Services. Special and emergency situations (for example, accident and rescue operations, civil disturbances, weather warnings, base alerts) may necessitate a dining facility to operate on an extended basis of up to (24) twenty-four hours per day. The contractor shall provide these services when required by the contracting officer, at the contract line item price for extended service hours. A representative of the contracting officer will verbally advise the contractor of the effort required and the contracting officer will follow up with a modification of the contract.

5.1.11.7 Contingency Services. Operations which may increase workload, to include Performance of Services during Crisis Declared by the National Command Authority or Overseas Combatant Commander:

(A) Provide service during military exercises, emergencies, natural disasters and other contingency operations. The numbers of operations vary but can be reasonably predicted from history. The contractor shall respond to a possible Combat Readiness Exercises or Inspections (CRE/CRI), military exercises or actual emergencies or natural disasters during an average year by extending serving hours as directed by the Contracting Officer at the hourly rate shown in the bid schedule for extended service hours. Serving hours under this provision may be increased to twenty-four hours per day and may be implemented as directed by the contracting office at any time as required to meet military mission requirements.

(B) When the government perceives that mission accomplishment is endangered, at the government's option, may augment surge requirements beyond the capability of the contractor. Contingency Services are operations that may increase workload to include performance of services during crises declared by the Governor of the State of Tennessee and or the National Guard Bureau.

(C) Serving hours under this provision may increase to (24) twenty-four hours per day, (7) seven days per week and may be implemented as directed by the Contracting Officer at any time to meet military mission requirements.

(D) Special and emergency situations (for example, accident and rescue operations, civil disturbances, weather warnings, base alerts) may necessitate a dining facility to operate on an extended basis.

(E) The Contracting Officer will advise the Contractor in writing of the effort required.

(F) The Contractor shall provide sufficient personnel to cover the additional requirements.

(G) All extended meal service exceeding normal meal schedule will be paid at the contract line item price, extended meal periods.

6.0 Contractor Personnel Meals

Contractor personnel who work in dining facilities under this contract may purchase food and beverages, to be consumed in the facility, up to 15 minutes after their shifts. Employees shall pay a flat rate for their meal at the established Basic Daily Food Allowance (BDFA) price to include any government authorized surcharge as required.

7.0 SERVICE DELIVERY SUMMARY

Performance Requirement PWS para. Performance Standard Comply with sanitation requirements of the food code and state and local laws/regulations, which result in a satisfactory or better rating in Health Inspections.

5.0

100% of the time

Satisfy Dining Facility Manager and guests in reference to timeliness of service and courteousness of employees

5.1.1(D) 100% of monthly meal periods

Contractor will make available supplies and materials necessary to serve the guests

4.0

100% of monthly meal periods

Maintain the interior of the dining facility in a clean and sanitary condition

5.1.6 100% of the days in the month

TECHNICAL EXHIBIT 1 HOURS

OF OPERATION

Dining Facility, Bldg. 4607

MEAL

SAT

HOURS

SUN

HOURS

NUMBER

OF SERVING

LINES

Breakfast 0800–0930 or 0800–0930 2

Lunch

1100–1200 or

11:00–12:00

* NOTE: Holidays or special occasions, as determined by the government. The contractor will be notified by the contracting officer of the scheduled serving hours for holidays at least 5 days before the date of the holiday.

TECHNICAL EXHIBIT 2

WORKLOAD ESTIMATES

MEAL ESTIMATES

Dining Facility

Average daily meal count for meals served on weekends (Saturdays and Sundays), and holidays

Lunch 145 Breakfast 165

TECHNICAL EXHIBIT 3

APPLICABLE PUBLICATIONS AND FORMS

Publications and forms applicable to this Performance Work Statement (PWS) are listed below. The contractor has coded publications as mandatory (M) or advisory (A). The contractor shall follow those publications coded as mandatory to the extent (that is, the specific procedure in a paragraph, section, chapter or volume) specified in the PWS. The contractor shall be guided by those coded advisory to the extent necessary to meet requirements in this PWS. At the start of the contract, the Government provides all publications and forms listed. The Government may issue supplements or amendments to listed publications from any organizational level during the life of the contract. The contractor shall keep all issued publications up-to-date. The contractor shall immediately implement those changes in publications that result in a decrease or no change in the contract price. Before implementing any such revision, supplement, or amendment that will result in an increase in contract price, the contractor shall submit to the administrative contracting officer (ACO) a price proposal for approval. Price proposals shall be submitted within 30 calendar days from the date the contractor receives notice of the revision, supplement, or amendment giving rise to the increase in cost of performance. The Government will consider changes in the contract price due to supplements and amendments shall be considered under the "Contract Terms and Conditions-Commercial Items" clause. The Government will continue to supply the Government forms needed for daily operations.

Upon completion of the contract, the contractor shall return to the Government all issued publications and unused forms.

Applicable Publications: Publications applicable to this PWS are listed below:

Publications Code:

AFI--Air Force Instruction AFMAN--Air Force Manual AFP--Air Force Pamphlet

AF Form--Air Force Form

DD Form--Department of Defense Form

DAFI--Department of Air Force Instruction—DAFMAN--Department of Air Force Manual

Publication (Chapter/Page)

Date of…