SCOPE OF WORK ICIDS Change 2v2 22 July 2026.docx

SCOPE of WORK (SOW) USAG Fort Hamilton Integrated Commercial Intrusion Systems (ICIDS-IV) Maintenance Services March 12, 2026

1.0 Purpose

The purpose of this Scope of Work (SOW) is to provide preventive maintenance, inspection, testing, troubleshooting, and repair services for the ICIDS-IV located at Fort Hamilton, NY.

The ICIDS-IV system supports the installation physical security program by providing electronic intrusion detection monitoring for sensitive facilities including arms rooms, controlled access areas, and other designated secure locations.

2.0 Scope

The contractor shall provide all labor, supervision, tools, equipment, materials, transportation, and technical expertise necessary to perform maintenance and sustainment of ICIDS-IV equipment installed throughout Fort Hamilton.

The contractor shall ensure the ICIDS-IV system remains fully operational and capable of detecting and reporting unauthorized entry attempts to the installation monitoring station.

3.0 Applicable Standards

All work shall comply with applicable Department of Defense and Army physical security guidance including:

· AR 190-13 Army Physical Security Program

· AR 190-11 Securing Arms, Ammunition, and Explosive (AA&E)

· Applicable manufacturer maintenance requirements

· Installation of physical security policies

4.0 Contractor Responsibilities

The contractor shall perform maintenance services for all ICIDS-IV components including but not limited to:

· Intrusion detection sensors

· Passive infrared motion detectors

· Balanced magnetic switches

· Door position switches

· Glass break sensors

· Alarm control panels

· Annunciation devices

· Communication modules

· System servers and workstations

· Network connections supporting ICIDS-IV

· Backup of power supplies and UPS systems

5.0 Preventive Maintenance

The contractor shall perform scheduled preventive maintenance on all ICIDS-IV equipment. Preventive maintenance tasks include:

· Inspection of intrusion detection devices

· Verification of sensor alignment and calibration

· Functional testing of alarm points

· Testing communication links between sensors and control panels

· Verification of alarm annunciation at monitoring stations

· Testing back up power system

· Cleaning and servicing system components as necessary

Preventive maintenance shall be performed quarterly or as required by manufacturer guidance.

6.0 Inspection and Testing

The contractor shall conduct routine inspections and operational testing to ensure the ICIDS-IV system remains fully functional. Testing shall include:

· Alarm deactivation testing

· Sensor functionality verification

· Communication line integrity testing

· Alarm reporting verification

· System diagnostics checks

All test results shall be documented and provided to the Government.

7.0 Corrective Maintenance and Repairs

The contractor shall provide troubleshooting and repair services to restore ICIDS-IV functionality when system failures occur. Corrective maintenance includes:

· Diagnosing system malfunctions

· Repairing wiring or communication links

· Replacing defective sensors or components

· Restoring alarm monitoring capability

· Reconfiguring system components when necessary

Equipment and Parts Procurement Authorization In accordance with the regulatory framework governing contract administration, the contractor must route all equipment and parts procurement requests through the appropriate Government approval authority based on the total estimated cost of the acquisition.

Pursuant to the delegated authority parameters outlined in FAR 1.602-2(d), the Contracting Officer's Representative (COR) maintains approval authority for all routine parts and equipment purchases—including, but not limited to, control boards, Building Management System (BMS) components, and related hardware—that do not exceed the $15,000 threshold.

For any single equipment procurement or aggregated parts order exceeding $15,000, the contractor must obtain explicit, written authorization directly from the Contracting Officer (KO) prior to executing the purchase, in strict compliance with FAR 1.602-1 and FAR 43.102(a), which reserve the exclusive authority to bind the Government for financial commitments of this magnitude to the KO.

Furthermore, to ensure compliance with the cost reasonableness and allocability standards set forth in FAR 31.201-3 and FAR 31.205-26 (Material Costs), the contractor shall submit all procurement requests, accompanied by requisite cost estimates, competitive vendor quotes (where applicable), and technical justifications, to the appropriate authorizing official (COR or KO) prior to acquiring the materials.

8.0 Documentation and Reporting

The contractor shall maintain accurate records of all maintenance activities. Required documentation includes:

· Preventive maintenance logs

· Inspection reports

· Repair records

· Equipment replacement documentation

· System operational status reports.

Monthly reports shall be submitted to the Government Contracting Officer’s Representative (COR).

9.0 Security Requirements

Pursuant to FAR 52.204-2 (Security Requirements) and the National Industrial Security Program Operating Manual (NISPOM, DoD 5220.22-M), the contractor must strictly adhere to all installation physical and information security policies while executing maintenance on the Integrated Commercial Intrusion Detection System (ICIDS). The contractor shall ensure that every technician performing diagnostic, repair, or administrative services possesses and continuously maintains an active Secret security clearance. Prior to the commencement of any contractual duties, the contractor’s Facility Security Officer (FSO) must officially transmit and validate these individual security clearances through the Security System of Record directly to the USAG-FHNY DPTMS Security Office (SMO Code: W4LKAA).

Furthermore, technicians must hold current, verifiable Original Equipment Manufacturer (OEM) certifications and specialized technical training directly applicable to the ICIDS V infrastructure. The contractor shall continuously manage and update these credentialing records, ensuring they remain readily available to present to the Government immediately upon the Contracting Officer's Representative (COR) request.

To preserve the integrity of the facility's security posture, contractor personnel must proactively coordinate all work schedules, diagnostic testing, and maintenance activities with installation physical security personnel. In accordance with AR 190-13 (The Army Physical Security Program) and local access control directives, technicians must strictly comply with all mandated escort procedures and access controls when operating within highly sensitive or restricted environments, explicitly including Open Storage Facilities and arms rooms.

10. Performance Requirements The contractor shall maintain ICIDS-IV systems in fully operational conditions to support installation security operations. Performance expectations include:

· Timely completion of preventive maintenance

· Rapid response to system failures

· Accurate maintenance documentation

· Compliance with Army physical security requirements

To ensure the continuous operational integrity of the Integrated Commercial Intrusion Detection System (ICIDS) and aggressively mitigate physical security vulnerabilities, the contractor must adhere to the following strict response and resolution Service Level Agreements (SLAs).

Emergency Maintenance Response:

The Government categorizes an emergency as any catastrophic hardware failure, software malfunction, or infrastructure disruption that renders an active security zone inoperable, drops system connectivity, or compromises the facility's overarching security posture. Upon receiving official notification of an emergency outage from the Contracting Officer’s Representative (COR) or designated monitoring authority, the contractor must dispatch qualified technicians to arrive onsite and initiate diagnostic procedures within four (4) hours of the Government’s email request. Furthermore, the contractor must fully mitigate the fault and restore the affected systems to 100% operational capacity and connectivity within this initial four-hour window.

Normal Corrective Maintenance Response:

The Government defines normal maintenance as routine component degradation, minor equipment faults, or deferred issues (such as depleting backup batteries) that do not immediately compromise primary system functionality or perimeter integrity. For all non-emergency service requests, the contractor must officially acknowledge the Government's notification within two (2) business hours and mobilize personnel to initiate onsite repairs by the start of the next business day. The contractor must successfully conclude all normal corrective maintenance, replace necessary components and restore the equipment to optimal factory specifications, within forty-eight (48) hours of the initial notification.

Reporting and Compliance:

Following the completion of any maintenance event, whether normal or emergency, the contractor must formally document the technical intervention. The contractor shall submit a comprehensive Corrective Action Report (CAR)—detailing the root cause analysis, explicit repair methodologies applied, and a complete inventory of all replacement parts utilized—to the COR within five (5) business days of system restoration.

11.0 Training Requirements

All contractor personnel performing work under this contract shall complete required Department of Defense and Army training prior to performing work on the installation. Proof of training completion shall be provided to the Contracting Officer’s Representative (COR) upon request.

· Anti-Terrorism Awareness Training – Contractor personnel shall complete Level I Antiterrorism Awareness Training (AT Level I) prior to accessing the installation.

· Cyber Awareness Training – Contractor personnel requiring access to Government information systems, networks, or equipment shall complete the DoD Cyber Awareness Challenge prior to obtaining system access. Training shall be completed annually to ensure compliance with Department of Defense cybersecurity policies.

· Operational Security (OPSEC) Awareness – Contractor personnel shall complete Operations Security (OPSEC) Awareness training to ensure protection of sensitive informati8on associated with installation operations and security systems.

· Physical Security Compliance – Contractor personnel performing maintenance on the Installation-wide ICIDS-IV shall comply with Army physical security regulations including:

· AR 190-13

· AR 190-11

Personnel shall follow all installation physical security procedures when accessing controlled or restricted facilities.

· Installation Safety and Security Orientation – Contractor personnel shall complete installation-specific safety and security orientation requirements prior to beginning work at Fort Hamilton.

Orientation may include:

· Installation access procedures

· Emergency response procedures

· Safety compliance requirements

· Environmental Protection Policies

12.0 SCHEDULE and PERIOD OF PERFORMANCE. The period of performance will be a one-year base period, commencing on 22 September 2026 through 21 September 2027, and four one-year option periods. Each yearly performance period will include four (4) quarterly visits.

13.0 KEY PERSONNEL. At minimum, one technician is required to provide services. Technicians must be able to configure, troubleshoot, repair, and replace all equipment within the ESS network infrastructure. Contractors must display that the primary first responder maintenance technicians have at least two (2) years of experience servicing ICIDS and shall have current manufacturer’s certifications for the respective system. The Contractor shall provide a list all personnel that will perform the requirements of this contract.