Army-EITaaS_Proposal_Part_2_Q_A_2019_07_29_FINAL.pdf

GOVT RESPONSES to Part 2 and remaining Part 1 (at bottom) Army Enterprise Information Technology as a Service

(EITaaS)

Solicitation Number: W15QKN‐19‐R‐06JL

Item # Government File Name Page # Para # /

Line # Question/Comment Rationale Government Answer

1 Army_EITaaS_PPON_17JULY2019- Amendment_0005.docx

18-19 B.4.3 Will the Army clarify the page size for Format 2 documents?

The first paragraph under B.4.3 on page 18 states “8.5 x 14 inches sheet of paper” but the second full paragraph on page 19 states:

Page Size, Width (Maximum) = 11 inches Page Size, Height (Maximum) = 14 inches

Compliance Change Made. PPON Paragraph B.4.3., Second reference to Format 2, width changed to match first reference:

Page 19 changed to read:

Page Size, Width (Maximum) = 8.5 inches [No change to Page Size, Height (Maximum) = 14 inches]

2 Army_EITaaS_Statement_Of_Obje ctives_15JULY2019- Amendment_0003.pdf

4 4.4 Reference the SOO excerpt below, when does the Army plan to release to Offerors the Government independent assessment of the “as is” status related to End User experience?

SOO Excerpt: “The EITaaS Solution increases readiness through enhanced End User experience and productivity as measured by a comparison of the performance measured in the assessment and Government independent assessment of the “as is” status."

Planning No Change. After agreement award, the Govt will release additional information on the "as is" status, during the Phase I - Assessment.

3 Army_EITaaS_Statement_Of_Obje ctives_15JULY2019- Amendment_0003.pdf

9 4.8, Table 1, line 6

Two-part question:

Para 4.8, Table 1, metric 6 Affordability identifies: “Costs equal to Industry standards for a as a service model” while Para 4.6 identifies “the EITaaS Provider cost model…and as compared to the current capabilities and Army IT investment (budget).”

Part 1: Will the Army identify the order of precedence in terms of the multiple evaluation criteria mentioned for Affordability in the

SOO?

Part 2: If Para 4.8, Table 1, metric 6 Affordability takes precedent, what source is the Army using for “Costs equal to Industry standards for a as a service Model” and will the Army share those industry cost standards with Offerors?

Planning No Change. Part 1 and Part 2: See PPON note in Red Font on page 7 and 28:

"** For those Offeror(s) that receive an Agreement Award at Step 4, the Government will provide updated Instructions and Evaluation Criteria for Production Award Consideration … No later than Month 34…"

(EITaaS)

Solicitation Number: W15QKN‐19‐R‐06JL

2a. Encl_0001_Army_EITaaS_Initial Requirements_Document_2019_06 _22.pdf

6 7. LOE

1.3 Compute and Store

At the end of this section, the text says “Additionally, provide users access to a collaborative data environment consisting of knowledge management, workplace collaboration, document and individual storage, and workflow management solutions."

Does the Army anticipate migrating existing knowledge management, workplace collaboration, etc., for the pilot bases or is the Army expecting awardees to build new solutions in a cloud environment? Is migration of applications in scope for this LOE?

Also, can the Army further define the term “Definitive Media Library”? Is it simply a set of the golden images for the software in use, or is it more extensive with more uses? This will assist in understanding the purposes that the Army has for the library.

Planning & Pricing

No Change. This is a 4 part question based on the Initial Requirements Document, the Govt Scope is defined in the current SOO:

1. See current SOO Para 6.3 Phase III, subpara c) for the task "Migrate". The Govt does not anticipate migrating anything and expects the Awardee to perform their proposed approach.

2. Migration of any applications will be in accordance with the Awardee's proposed approach.

3. & 4. See current SOO paragraph 5.13 Compute and Store. Subpara "d) Definitive media library (DML) of all software in use".

Enclosure 0003a1-4: Army EITaaS Fact Sheets Ft Benning

NA NA Would it be possible to obtain the port count information for Fort Benning as has been supplied for the other sites?

Within the Fact Sheets for the individual sites, The LAN inventory data (Infrastructure ISP/OSP) is provided based on switch models in use, with total port counts and used port counts information for all sites except for Fort Benning. The fact sheet for Fort Benning shows the switch models, but does not include port counts, making it difficult to accurately estimate the scope of the existing LAN infrastructure.

Pricing No Change. The Govt does not possess any additional "As-Is" information at this time. This information will be discovered by the Awardee as part of the Phase I - Assessment.

6 Army_EITaaS_PPON_17JULY2019- Amendment_0005.docx

26 B.5.2.4.1.

C

Will the government please confirm that any Cloud Solution (IaaS, PaaS, or SaaS) is required to be at (or above) Impact Level 5?

Clarity No Change. The Govt confirms Impact Level 5 is required on Day 1. See responses # 57 and 61 in the Part 1 Questions & Answers.

7 Army_EITaaS_Statement_Of_Obje ctives_15JULY2019- Amendment_0003.pdf

4 110-114 Will the Government provide the current “As-Is” Government-independent assessment of End User Experience at all four sites? Please describe the methodology for the Government-independent assessment of the “As-Is” status.

Clarity for planning

No Change. The Govt does not possess any additional "As-Is" information at this time.

After agreement award, the Govt will conduct an independent assessment via survey instrument and will share with awardees.

(EITaaS)

Solicitation Number: W15QKN‐19‐R‐06JL

8 Army_EITaaS_Statement_Of_Obje ctives_15JULY2019- Amendment_0003.pdf

5 143-144 Will the Government provide Current Capabilities and Army IT Investments by post and by each element of the LOEs?

Clarity for planning

No Change. See current SOO Enclosure 0003. The Pilot Site Fact sheets and Diagrams provide the "Current Capabilities" releasable prior to award.

Future site Fact Sheets will be released to awardees. The Govt will not provide IT investments by post or LOE.

9 Army_EITaaS_Statement_Of_Obje ctives_15JULY2019- Amendment_0003.pdf

8 Table 1, 4.b

Does the benchmark customer satisfaction score of 4.3 reflect an “As-Is” state? If so, what scope does that cover – the entire Army, a specific post or region, etc.?

Clarity for planning

No Change. SOO Table 1, 4.b, Does not refer an "As-Is" state but rather reflects the Awardee's Performance Threshold for Customer Satisfaction at each installation.

10 Army_EITaaS_Statement_Of_Obje ctives_15JULY2019- Amendment_0003.pdf

8 Table 1, 4.b

Please clarify whether the Government or the Offeror will be responsible for conducting the customer satisfaction surveys.

Clarity for planning

No Change. SOO Table 1.4.b. the Govt will conduct surveys. Awardees will be permitted to perform Surveys if that is the proposed approach.

11 Army_EITaaS_Statement_Of_Obje ctives_15JULY2019- Amendment_0003.pdf

8 Table 1, 6 Will the Government identify the relevant industry standard or standards body to be used to assess affordability?

Clarity for planning

No Change. Note: Affordability as defined in the SOO will not be used in the source selection for the Prototype OTA. After award, we will use the EITaaS Provider Cost Model. See current SOO, 4.6 Affordable, "…as measured by the application of the application of the EITaaS Provider cost model..."

12 Army_EITaaS_Statement_Of_Obje ctives_15JULY2019- Amendment_0003.pdf

10, 13 Figure 2, 297-299

Can the Army clarify the purpose of the Collaborative Data Environment capability identified in LOE 1.3? For example, is it intended as a general capability to support a post’s data sharing, or is it intended to primarily support Network Operations collaboration, joint cyber security operations, and cooperative work with Army CSSPs and RCCs?

Clarity for planning

No Change. For clarification, see current SOO, 5.13.f "Collaborative data environment consisting of knowledge management, workplace collaboration, document, individual storage, and workflow management solutions". NOTE:

The examples stated referencing Network Operations collaboration, joint cyber security operations, and cooperative work with Army CSSPs and RCCs are not valid.

(EITaaS)

Solicitation Number: W15QKN‐19‐R‐06JL

13 Army_EITaaS_Statement_Of_Obje ctives_15JULY2019- Amendment_0003.pdf

10 Figure 2 Can the Army clarify the purpose of the Export to Data Analytics capability identified in LOE 1.3? For example, is it intended as a general capability to support integration with legacy data analytics used on a post, or is it intended to primarily support the sharing of security log, event and incident data with joint cyber security operations, Army CSSPs and RCCs?

Clarity for planning

No Change. See current SOO, Page 10, line 197 "...export to designated Army Data Analytic Solutions." and Table 2 - EITaaS Data Deliverable List, Line of Effort "LOE 1.3 C&S 1) Export of data (to Army Analytic Platforms)." The Awardee is expected to deliver current Compute and Store performance data. NOTE: The examples stated referencing Network Operations collaboration, joint cyber security operations, and cooperative work with Army CSSPs and RCCs are not valid.

14 Army_EITaaS_Statement_Of_Obje ctives_15JULY2019- Amendment_0003.pdf and Enclosure Fact Sheets

10, 11 5.2, 5.12 Are tower and building structures supporting cellular, LMR, and functional service provided to offerors as GFE for existing or required new locations?

Clarity for planning

No Change. The Govt cannot commit the co-use of any infrastructure as a generic response. During the Phase I - Assessment, co-use will be reviewed and considered by structure, by Pilot site.

15 Encl_0003d Fact Sheet Camp Roberts, Encl_0003c Fact Sheet AFC, Encl_0003a 2 Ft Benning Fact Sheet, Encl_0003b 2 Fact Sheet Ft Polk

1 LOE 1.1 The government includes total fiber distance in the Fact Sheets.

For pricing standardization, would the government provide estimates of horizontal and vertical copper wire and/or fiber plant in-scope to EITaaS.

Clarity for planning

No Change. The Govt does not possess any additional "As-Is" information at this time. This information will be discovered by the Awardee as part of the Phase I - Assessment.

16 Army_EITaaS_Statement_Of_Obje ctives_15JULY2019- Amendment_0003.pdf, Encl_0003d Fact Sheet Camp Roberts, Encl_0003c Fact Sheet AFC, Encl_0003a 2 Ft Benning Fact Sheet, Encl_0003b 2 Fact Sheet Ft Polk

10, 1 5.6, LOE

1.1

Are trainees included in the Supported Customers count and will they be potential customers for service desk support? Are trainees provided end-user devices and are those devices then transferred to new trainees?

Clarity for planning

No Change. See SOO Enclosure 0003 Fact Sheets. "Trainees" are included in the count of support customers for the Govt mission systems and account numbers - as listed on the Fact Sheet. To clarify, trainees are NOT included in the Govt issued device numbers.

17 Army_EITaaS_Statement_Of_Obje ctives_15JULY2019- Amendment_0003.pdf

9 181 Can the Army provide the quantity of Land Mobile Radios (LMRs) supported by site?

Need volume for solutioning

No Change. The Govt does not possess any additional "As-Is" information at this time. This information will be discovered by the Awardee as part of the Phase I - Assessment.

(EITaaS)

Solicitation Number: W15QKN‐19‐R‐06JL

18 Army_EITaaS_Statement_Of_Obje ctives_15JULY2019- Amendment_0003.pdf

18 8.2 Please provide additional information regarding the availability of contractor workspaces at each site.

Approach / Pricing

No Change. See current SOO, 8. and 8.2.

The Government is seeking an EITaaS solution. The Government prefers Offerors propose their intended solution for contractor workspace per Pilot Site.

After agreement award, the Govt may address material items to include office space, when deemed appropriate.

19 Army_EITaaS_Statement_Of_Obje ctives_15JULY2019- Amendment_0003.pdf

8 Table 1 Please clarify the differences in source and destination for 180ms and 50ms between metrics 4.a LOE 1.1, 1.2, and 1.3.

Clarity No Change. To clarify: 180ms (WAN)/50ms (LAN) round trip time (RTT) between end user and services.

20 Army_EITaaS_PPON_17JULY2019- Amendment_0005.docx

35 E In B.5.2.1.1, SOO 4.6 Affordability is not addressed; however, C.4.2.1.E states that Affordability will be evaluated. In which subsection of the technical approach (A–E) should offerors address Affordability, or should Affordability only be addressed in Volume III Price?

Clarity Change Made. See revised PPON, Evaluation Paragraph C.4.2.1. E, topic "Affordability" has been removed.

21 Army_EITaaS_PPON_17JULY2019- Amendment_0005.docx

24 B.5.2.1.4.

B

Please confirm product count in HW/SW list does not include Fort Benning.

Clarity Change Made. Ft. Benning HW/SW is required. See revised PPON 5.4.2.1 B.

"...At a minimum, provide the EITaaS Solution Hardware and Software components to meet the SOO requirements at all three FY19 Pilot Sites:

AFC HQ, Austin, TX; Fort Polk, LA; Camp Roberts, CA and to support the Attachment 0005 Price Matrix, Fort Benning, GA..."

22 Encl_0003c Fact Sheet AFC Page 1 LOE 1.1 What is the speed of the link from Ft. Hood to AFC? Is there a separate NIPR and SIPR link at AFC?

Clarity for planning and estimation

No Change. The Govt does not possess any additional "As-Is" information at this time. This information will be discovered by the Awardee as part of the Phase I - Assessment.

23 Encl_0003d Fact Sheet Camp Roberts

Page 1 LOE 1.1 What is the speed of the link from Ft. Irwin to Camp Roberts? Is there a separate NIPR and SIPR link at Camp Roberts?

Clarity for planning and estimation

No Change. The Govt does not possess any additional "As-Is" information at this time. This information will be discovered by the Awardee as part of the Phase I -

(EITaaS)

Solicitation Number: W15QKN‐19‐R‐06JL

24 Encl_0003d Network Diagram Camp Roberts

Page 1 Diagram

Ft. Benning diagrams show 3 links to NETCOM, but Ft. Polk does not list any. How many NETCOM links are there at Ft.

Polk?

Clarity for planning and estimation

No Change. The Govt does not possess any additional "As-Is" information at this time. This information will be discovered by the Awardee as part of the Phase I - Assessment.

25 Encl_0003d Fact Sheet Camp Roberts, Encl_0003c Fact Sheet AFC, Encl_0003a 2 Ft Benning Fact Sheet, Encl_0003b 2 Fact Sheet Ft Polk

1 General Informatio n

Are training buildings included in the end user building count? Clarity for planning and estimation

No Change. The Govt does not possess any additional "As-Is" information at this time. This information will be discovered by the Awardee as part of the Phase I - Assessment.

26 Encl_0003c Fact Sheet AFC 2 LOE 1.2 How many VTC bridges at AFC? Are they all virtual? Clarity for planning and estimation

No Change. The Govt does not possess any additional "As-Is" information at this time. This information will be discovered by the Awardee as part of the Phase I - Assessment.

27 Encl_0003a 2 Ft Benning Fact Sheet

1 LOE 1.2 How many VTC bridges at Ft. Benning, and what type are they? Clarity for planning and estimation

No Change. The Govt does not possess any additional "As-Is" information at this time. This information will be discovered by the Awardee as part of the Phase I - Assessment.

28 Encl_0003a 2 Ft Benning Fact Sheet

1 LOE 1.1 Is there existing WiFi at Ft. Benning? The provided network diagrams seem to indicate that there is but it is not listed or defined on the fact sheet.

Clarity for planning and estimation

No Change. The Govt is aware that the Diagram shows a wireless controller, at Ft Benning but that is used for security purposes to ensure networked devices are not broadcasting wirelessly. Wireless is within scope of the EITaaS Pilot. Any co-use of infrastructure will be addressed during the Phase I - Assessment.

29 Encl_0003a 2 Ft Benning Fact Sheet

1 LOE 1.1 Will the SIPR SaaS at Ft. Benning need to be replaced? If so, how many SIPR users are there at Ft. Benning?

Clarity for planning and estimation

No Change.

1. The SOO requires a parallel network as part of the solution.

2. The Govt does not possess the requested additional "As-Is" information at this time. This information will be discovered by the Awardee as part of the Phase I - Assessment.

(EITaaS)

Solicitation Number: W15QKN‐19‐R‐06JL

30 Encl_0003a 2 Ft Benning Fact Sheet

1 LOE 1.1 Are all voice communications at Ft. Benning copper/analog?

Please provide a breakout between VOIP and analog Telephone customers.

Clarity for planning and estimation purposes

No Change.

1. No, the Ft. Benning Fact Sheet provides both Copper & VOIP.

2. The Govt does not possess the requested additional "As-Is" information at this time. This information will be discovered by the Awardee as part of the Phase I - Assessment.

31 Encl_0003d Fact Sheet Camp Roberts, Encl_0003c Fact Sheet AFC, Encl_0003a 2 Ft Benning Fact Sheet, Encl_0003b 2 Fact Sheet Ft Polk

2 LOE 1.3 Fact sheets list local applications above baseline. Are the baseline applications at each site included in the provided server counts?

Clarity for planning and estimation

No Change. Yes, above baseline applications are included in the provided server counts.

32 Encl_0003d Fact Sheet Camp Roberts

2 LOE 1.3 Can the government provide a value for Available Storage at Camp Roberts?

Clarity for planning and estimation

No Change. The Govt does not possess any additional "As-Is" information at this time. This information will be discovered by the Awardee as part of the Phase I - Assessment.

33 Army_EITaaS_PPON_17JULY2019- Amendment_0005.docx

18 B.4.3 To provide required level of detail, may bidders use 11” x 17” pages for the four Subfactor 2 Solution Diagrams?

Readability and responsiveness

No Change. Submit in Format 2.

11 x 17 will not be accepted. See the response to Item #1 for more information.

34 Army_EITaaS_PPON_15JULY2019- Amendment_0003.pdf

12 C. Will the Army issue a 2 week extension (23 Aug 2019) for Proposal Part 2 submission?

Proposal Submission

Change Made. See FBO.gov for revised Due Date.

35 Pilot Site Data N/A N/A Please identify the number of & type of user the contractor is required to provide at each of the required locations. This information is critcal since this is a fixed-price award.

Proposal Preparation

No Change.

Based on the phrasing of the question, the number of contractors at each Pilot Site location is dependent on the Offeror's proposed solution. The Offeror is reminded that FFP is required for Phases 1 & 2, and Phases 3, 4 & 5 are ROMs.

36 Pilot Site Data N/A N/A What number of users requre SIPR access at each location and for locations with multiple buildings, what number of buildings require SIPR access?

Proposal Preparation

No Change.

1. The Govt's known current SIPR users are provided on the Fact Sheets.

2. The Govt does not have detailed information to answer the number of users at each location or the number of buildings.

3. This information will be discovered by the Awardee as part of the Phase I -

(EITaaS)

Solicitation Number: W15QKN‐19‐R‐06JL

37 Pilot Site Data N/A N/A Ft Polk has towers used for cell, LMR and infrastructure, what infrastructure are these towers used for? If networks are being transmitted, what networks?

Proposal Preparation

No Change.

1. The Ft Polk towers are used for Radio communication (LMR).

2. No networks within the EITaaS Scope are being transmitted on these towers.

3. This information will be discovered by the Awardee as pat of in Phase I - Assessment.

38 Pilot Site Data N/A N/A Where are the wireless Cisco devices used? Particular buildings? Please identify usage and connections.

Proposal Preparation

No Change.

The Govt is aware that the Diagrams show wireless devices, but these are used for security purposes to ensure networked devices are not broadcasting wirelessly. Wireless is within scope of the EITaaS Pilot. Any co-use of infrastructure will be addressed during the Phase I - Assessment.

39 Pilot Site Data N/A N/A What are the current number of taclanes deployed at each location?

Proposal Preparation

No Change. The Govt does not possess any additional "As-Is" information at this time. This information will be discovered by the Awardee as part of the Phase I - Assessment.

40 Army_EITaaS_Statement_Of_Obje ctives_15JULY2019- Amendment_0003.pdf

11 208 Is it the expectation for the contractor to capture all packets leaving the ICAN? And entering the cloud destination if proposed?

Proposal Preparation

No Change. Packet capture is a DoD Standard at the Internet Access Point (IAP) and Cloud Access Point (CAP).

(EITaaS)

Solicitation Number: W15QKN‐19‐R‐06JL

41 Initial Requirements Document, FOUO files

4 Item 4 The EITaaS Definition includes language excluding network, mission, systems and tasks from the EITaaS Pilot. FOUO documents provide a comprehensive set of information potentially relating to these items to be excluded. Additionally, some of the installation information identified in the FOUO documents are known to be covered by other procurements (active or in process). In order for the service provider to develop an accurate set of pricing, would the Army please correlate excluded components identified in the IRD against the FOUO document set?

Broadly incorporating the FOUO information set into the EITaaS designs without considering cross referenced exclusion components will create inacurate and unnecessary network and equipment costs.

No Change. The current SOO provides the Govt requirements for the EITaaS Pilots. The provided Pilot Site Fact Sheets and Diagrams represent the "As- Is" environment. The Govt is providing full visibility of information available for all connections. Additional information will be discovered by the Awardee in the Phase I

- Assessment.

42 Army_EITaaS_Statement_Of_Obje ctives_9JULY2019.pdf

10 5.6.d, 231 Is it the Government's intent that this contract be able to provide a CLIN structure for commercial carrier data plans for end user devices?

Planning No Change. The CLIN structure will be IAW B.5.2.3.4. Individual milestones must be proposed by the Offeror, see SOO Table 3. for more information.

43 Army_EITaaS_Statement_Of_Obje ctives_9JULY2019.pdf

11 5.10, 255 Is it the Governments intent that this contract be able to provide a CSFC solution for mobile devices to access the SIRPNET similar to DISAs DMCC (MES-C) offering?

Planning No Change. DISA enterprise solutions are not in-scope for EITaaS mobile devices.

44 DRAFT_Army_EITaaS_Statement_ Of_Objectives_2019_05_22

5 4.7 Acceptabl e Cybersec urity Risk

Is the vendor or government responsible for third party assessor in support of RMF ATO?

Planning/Budge t

No Change. The Government is the responsible party for 3rd party assessment.

45 DRAFT_Army_EITaaS_Statement_ Of_Objectives_2019_05_22

5 4.7 Acceptabl e Cybersec urity Risk

If the vendor is responsible for third party assessor, can the vendor select a certified commercial assessor to support ATO effort?

Planning/Budge t

No Change. The Govt is responsible, see response to Item #45.

46 DRAFT_Army_EITaaS_Statement_ Of_Objectives_2019_05_23

5 4.7 Acceptabl e Cybersec urity Risk

Will each Camp/Post/Station have a separate ATO or can ATO's be consolidated as EITaaS increases locations?

Planning/Budge t

No Change. The Authorization to Operate (ATO) by site, by data center or enterprise is dependent on the proposed implementation plan.

(EITaaS)

Solicitation Number: W15QKN‐19‐R‐06JL

47 DRAFT_Army_EITaaS_Statement_ Of_Objectives_2019_05_25

5 4.7 Acceptabl e Cybersec urity Risk

Will vendor have admin privileges in eMASS for EITaaS? Planning No Change. If required, the Govt will provide vendor eMASS access.

Dependent on proposed Offeror solution.

48 DRAFT_Army_EITaaS_Statement_ Of_Objectives_2019_05_26

6 4.7 Acceptabl e Cybersec urity Risk

If vendor must support multiple ATO's, how will eMASS registrations be designated?

Planning/Budge t

No Change. eMASS registrations will be designated by the amount and type (software applications) of ATOs.

49 Army_EITaaS_Statement_Of_Obje ctives_9JULY2019.pdf

4 Line #110-

Does the Government currently have any "as-is" status assessment information that they can share?

Planning No Change. The Govt will provide "as-is" status during Phase I - Assessment.

50 Army_EITaaS_Statement_Of_Obje ctives_9JULY2019.pdf

5 Line #150-

Will the Government elaborate or provide examples of what they mean by "particularly favorable or unexpected result"?

Clarification No Change. The citation in the PPON originated from definition of "Completed" on page 33 of the DoD Other Transactions Guide, dated November 2018. In context of the question, a particularly favorable or unexpected result can be considered a result outside of the stated objectives / metrics that warrant moving to a production follow-on contract or agreement.

51 Army_EITaaS_Statement_Of_Obje ctives_9JULY2019.pdf

5 "Line #162 Table 1.

Metric 1.

Availabilit y LOE 1.2

(EUS)"

The contractor cannot be responsible for applications that may not be able to support 99.99% availability, if this occurs does the Government expect the contractor to not only identify the issues but also provide the LOE to work with the application provider to resolve the issues which could include design, development, and testing?

Contingency Planning

No Change. Vendor will identify and provide a list of Govt application challenges.

52 Army_EITaaS_Statement_Of_Obje ctives_9JULY2019.pdf

10 Line #204 Does the government expect the vendor to provide backup services for end user devices?

Planning No Change. Yes, backup service are required. See current SOO, para 5.13.e

53 Army_EITaaS_Statement_Of_Obje ctives_9JULY2019.pdf

14 Line #376 Does the Government have notional locations of where demonstrations will be performed?

Planning No Change. All sites identified in SOO Figure 1.

54 Encl_0003a1- 4_Army_EITaaS_Fact_Sheets_Ft_ Benning_2019_07_05

2 LOE 1.2

EUS

Do the Active Directory Objects equate to end user devices or end user devices and user objects?

No Change. To clarify, Active Directory Objects equate to end user devices. The accuracy of any fact sheet must be validated during the Phase I -

(EITaaS)

Solicitation Number: W15QKN‐19‐R‐06JL

55 Army_EITaaS_Statement_Of_Obje ctives_9July2019.pdf

3 Figure 1 Please provide a breakdown by device (laptop, desktop, tablet, mobile device) by base

Solution design No Change. The Govt does not possess any additional "As-Is" information at this time. This information will be discovered by the Awardee as part of the Phase I - Assessment.

56 Answer to Questions Date 7/16 Final Instruction Pricing update date 7/19

The most current document states the offerer shall submit FFP - Phases 1&2 ROM Phases 3-5. Please advise

No Change. The comment is correct FFP for Phases 1 & 2, ROM for Phases 3 - 5.

Please see the PPON Amendment 0003, revised Files:

"Army_EITaaS_PPON_17JULY2019- Amendment_0005.docx" and "Attch_0005_Army_EITaaS_Price_Matrix _2019_07_18-AMENDMENT_0005.xlsx"

57 Army EITaaS Statement of Objectives

2 2/51-53 Does the requirement to demonstrate encryption of data in use apply to all end user devices throughout the netowrk environment?

Encyption in use requires CPU instruction sets that may not be available on all classes of end user devices

No Change. Yes. See current SOO, para

3. Scope.

(EITaaS)

Solicitation Number: W15QKN‐19‐R‐06JL

58 Terms_and_Conditions_1July2019.

docx

3 and Q&A dated 7- 16-19, Q # 29

ARTICLE

I: SCOPE

OF THE

AGREEM

ENT,

section B.

Scope, 3.

The Performer shall be paid a fixed amount for each milestone accomplis hed in accordan ce with the Schedule of Milestone s and Payments set forth in

Performer acknowledges the Government's Q&A answer # 29 which states: "No Change. Payments will be made by Milestones. Please PPON B.5.2.3.5 "Specific payable Milestones will be negotiated with individual Offerors prior to award." Follow-up question: Performer acknowledges that payable Milestones will be negotiated. However, will the Performer's standard terms of N30 from date of invoice be acceptable?

Clarification No Change. Payments will be made in accordance with the Prompt-Payment Act.

(EITaaS)

Solicitation Number: W15QKN‐19‐R‐06JL

59 Terms_and_Conditions_1July2019.

docx

3 ARTICLE

I: SCOPE

OF THE

AGREEM

ENT,

section D.

Potential for Follow- On Productio n, 3. The EITaaS follow-on productio n Agreeme nt(s) can scale to provide support to up to all of the Army Installatio ns within the Continent

Does the Government anticipate that the follow-on production Agreement(s) would be issued under the T's & C's of the OTA or will the Government utilize a pre-existing US Army, pre-negotiated Commercial Item contract for the procurement of the production equipment?

Clarification No Change. The current Terms and Conditions are applicable to this prototype OTA. Production T&C would be negotiated if/when a follow-on transaction is contemplated.

(EITaaS)

Solicitation Number: W15QKN‐19‐R‐06JL

Attch_0006_DD254 Q&A dated 7- 16-19, Q # 9

Industry Question #9 : With respect to the provided DD254 do all assigned personnel require SCI access? Can the Government provided a revised and consistent DD254? Government answer:

Change Made. Attachment 0006, DD Form 254, will be revised where Block 11. e. (1) SCI is no longer checked "X". Follow-up question: referencing SOO dated Version 1.1, 16 July 2019, pg.

19, Section 13. Security states: "Reference the EITaaS Pilot DD Form 254, Contract Security Classification Specification. The nature of this Pilot requires access to, handling, receiving and storing classified (Secret (to include Sensitive Compartmented Information (SCI)) and Confidential) and Controlled Unclassified Information (CUI), Personally Identifiable Information, Personal Health Information, unclassified information, documents, hardware and software using the applicable standards of DoD 5220.22-M National Industrial Security Program (NISPOM). The work performed by the EITaaS Provider will require access to Secret, (Sensitive Compartmented Information Facilities (SCIF)), Controlled Unclassified Information facilities and work spaces." Question: should the SCI and SCIF reference in the SOO be deleted to reflect the Government's answer in the Q&A, which will then align with a forthcoming/revised DD254?

Clarification Change Made. See revised SOO para

13. Security. Reference to SCI was removed. Reference to SCIF remains, and if required the Govt will provide an escort into those facilities. The highest level of clearance required is Secret.

Army_EITaaS_Statement_Of_Obje ctives_2019_06_13.pdf

9 Figure 2 Please define detailed requirements regarding "Cross Domain Solutions".

Solutions planning

No Change. If the Offeror's implementation plan has a Cross Domain Solution it must meet current SOO, Para 3 requirements. If not part of plan, solution must provide connection to DOD Cross Domain Solution.

Army_EITaaS_Statement_Of_Obje ctives_2019_06_13.pdf

12 285 Please define/list requirements regarding "Legacy Systems" MFG/Operating System).

Solutions planning

No Change. Phase I - Assessment will provide the opportunity to identify installation requirements.

63 Army_EITaaS_Statement_Of_Obje ctives_2019_06_13.pdf

11 237 Are there any other requirements for "Defense Enterprise Email" other than providing transport connectivity?

Solutions planning

No Change. No additional requirements.

Army_EITaaS_Statement_Of_Obje ctives_2019_06_13.pdf

9 181 Please define/list requirements regarding "Enterprise Defense". Solutions planning

No Change. See current SOO, para 4.3.

and table 1, metrics 3. In addition, but not limited to SW/HW encryptions, patching solutions, data security solutions, as directed DOD gateways and IAPs.

Army_EITaaS_Statement_Of_Obje ctives_2019_06_13.pdf

10 5.2 Why is Data Recovery included as part of LoE 1.1 (does this refer to Backup and recovery of Army data)?

Understanding of technical requirement

Change Made. See revised Figure 2 in the SOO. Data Recovery crosses all LOEs.

(EITaaS)

Solicitation Number: W15QKN‐19‐R‐06JL

Army_EITaaS_Statement_Of_Obje ctives_2019_06_13.pdf

9 and 10 Ln179/5.2 Does the tactical requirement require "offline" access to customer data or is reach-back connectivity assumed? Or, does this mean legacy Army has access to EITaaS via TIC/Tactical connections?

Understanding of technical requirement

No Change. Vendor solution dependent.

Army_EITaaS_Statement_Of_Obje ctives_2019_06_13.pdf

9 182 Does Cross Domain mean import/export of data between NIPR/SIPR, or does it mean access to NIPR/SIPR from the same desktop?

Understanding of technical requirement

No Change. If the Offeror's implementation plan has a Cross Domain Solution it must meet current SOO, Para 3 requirements. If not part of plan, solution must provide connection to DOD Cross Domain Solution.

Army_EITaaS_Statement_Of_Obje ctives_2019_06_13.pdf

9 Figure 2 CSfC is called out in Sec 5.10 but is not in Figure 2; does CDS include CSfC?

Understanding of technical requirement

No Change. CSfC is a separate requirement if CDS is used, it must meet SOO, PARA 3 requirements.

Army_EITaaS_Statement_Of_Obje ctives_2019_06_13.pdf

18; 24; 36 Table 3;

Paragrap h B.5.2.1.3 & C.4.2.3

Technical Schedule is to be 1 page in Gantt View; meanwhile in Paragraph B.5.2.1.3, it states that the schedule should show all tasks that support the SOO requirements for the 5 Phases at Ft.

Polk and identify Critical activities. This is reiterated in Paragraph C.4.2.3. To do this, would take several pages in pdf format. Is there to be 2 separate file submittals to support this?

One in PDF to be a summary 1 page Gantt view and the other to be the complete MPP file?

Clarification of Proposal Submittal requirements

No Change. Submit the Technical Schedule per the instructions in the PPON Para B.5.2.1.3. The Govt will not accept a ".mpp" formatted file.

Army_EITaaS_Statement_Of_Obje ctives_2019_06_13.pdf

14 Paragrap h 6.1

State the Assessment Findings, Cost Model & all other relevant deliverable items in Table 2 need to be submitted & accepted to complete Phase I, the Cost Model is listed in Table 2, but the Assessment Findings is not. Is the Assessment Findings truly a Data Deliverable and will Table 2 be updated with it listed?

Clarification of SOO Data Deliverable requirements

No Change. See SOO para 7., "The EITaaS Provider shall deliver the data items listed in the table below as the minimum." The Assessment Findings are called out in para's 6.1, 6.2, 6.4, and 9.

Army_EITaaS_Statement_Of_Obje ctives_2019_06_13.pdf

14-17 Paragrap h 6.1 - 6.6, 7.0, Table 2

Data Deliverables are required to be submitted and approved in order to move from one Phase to another. What is the required time to submit each deliverable (ex: 30 calendar days after Phase award) and how long will the Government allocate for the review and approval of these deliverables? Will there be a DRAFT and FINAL for each deliverable? If so, how long until the FINAL is due after receipt of comments from Government?

Clarification of SOO Data Deliverable requirements

No Change. The SOO does not include required delivery time (days after award) or Drafts for the deliverables. The Offeror is advised to propose their best commercial approach regarding the deliverables. Proposed deliverable milestones are at the discretion of the Offeror.

Army_EITaaS_Statement_Of_Obje ctives_2019_06_13.pdf

20 Table 3 Table 3 states that Payment Milestone #2 is the Acceptance of Draft Plan. What is the Draft Plan called? Is it listed in Table 2 - Data Deliverable Items?

Clarification of Milestone Payment Requirements

No Change. Please review the current SOO. Page 20, para 14 "Milestone Payment Schedule", NOTE: Table 3 is "(instruction: prepopulated with Example milestones and example dates, please tailor to your specific proposal timeline….)" This was an example, Offerors are instructed to proposed milestones that coincide with their solution

(EITaaS)

Solicitation Number: W15QKN‐19‐R‐06JL

Army_EITaaS_Statement_Of_Obje ctives_2019_06_13.pdf

20 Table 3 Payment Milestone #3 and #5 have Phase III milestones with no name or description. What are these to be?

Clarification of Milestone Payment Requirements

No Change. Please review the current SOO. Page 20, para 14 "Milestone Payment Schedule", NOTE: Table 3 is "(instruction: prepopulated with Example milestones and example dates, please tailor to your specific proposal timeline….)" This was an example, Offerors are instructed to proposed milestones that coincide with their solution

Army_EITaaS_Statement_Of_Obje ctives_9JULY2019.pdf

10 5.3 / 207-

At each of the nine bases planned for rollout, how many network egress points will be monitored with deep packet inspection?

Planning No Change. Based on proposed vendor implementation plan. The focus of the proposal should be the four Pilot Sites identified.

Army_EITaaS_Statement_Of_Obje ctives_9JULY2019.pdf

10 5.3 / 207-

For each network egress point, specify the sustained line rate of monitored network traffic (as measured over a 24 hour period), expressed in either Mbps or Gbps.

Planning No Change. Based off of vendor assessment of data provided and ability to meet table 1, metrics 1 & 4.a.

Army_EITaaS_Statement_Of_Obje ctives_9JULY2019.pdf

10 5.3 / 207-

For each network egress point, specify the maximum peak line rate of monitored network traffic, expressed in either Mbps or Gbps.

Planning No Change. Based off of vendor assessment of data provided and ability to meet table 1, metrics 1 & 4.a.

Army_EITaaS_Statement_Of_Obje ctives_9JULY2019.pdf

10 5.3 / 207-

What is the required retention period for all monitored and collected/stored network traffic, expressed in either hours or days?

Planning No Change. Current standard is 120 days on site then exported to existing data analytics solutions. Offerors are encouraged to propose new solutions.

Army_EITaaS_Statement_Of_Obje ctives_9JULY2019.pdf

10 5.3 / 207-

What is the ratio of network protocols where deep packet inspection and analysis will occur? For example, what is the expected ratio of HTTP, HTTPS, FTP, SMTP, and other (specify them) network protocols which will be inspected and stored?

Planning No Change. Mission dependent based on installation trends. Current HTTP and HTTPS trends are high (70%). FTP, SMTP, DNS and others make up the additional 30%.

Army_EITaaS_Statement_Of_Obje ctives_9JULY2019.pdf

10 5.3 / 207-

Is there a requirement to monitor, collect and decrypt encrypted network traffic?

Planning No Change. For initial installations it is not a requirement. See current SOO

PARA 6.6

Army_EITaaS_Statement_Of_Obje ctives_9JULY2019.pdf

10 5.6 / 219-

At each of the nine bases planned for rollout, how many network-connected, non-mobile endpoints (physical or virtual servers, laptops, desktops) are to be monitored and secured? Please break out these quantities into subtotals by operating system:

Windows, Linux, MacOS, other.

Planning No Change. The Govt does not possess any additional "As-Is" information at this time. This information will be discovered by the Awardee as part of the Phase I - Assessment.

Army_EITaaS_Statement_Of_Obje ctives_9JULY2019.pdf

11 5.8 / 243-

At each of the nine bases planned for rollout, from an identity and access management perspective, quantify the user populations of uniformed personnel, contractors, civilians, vendors, and other groups.

Planning No Change. Reference the current SOO Enclosures 0003 (pilot site fact sheets).

Additional information will be discovered by the Awardee as part of the Phase I -

(EITaaS)

Solicitation Number: W15QKN‐19‐R‐06JL

Army_EITaaS_Statement_Of_Obje ctives_9JULY2019.pdf

11 5.8 / 243-

Please provide an estimated volume of authentication transactions per second during busy times on the network. If this metric is not available, please estimate the typical peak time (in the local time zone) for authentication of users each day.

Planning No Change. Reference the current SOO Enclosures 0003 (pilot site fact sheets).

Additional information will be discovered by the Awardee as part of the Phase I - Assessment.

Army_EITaaS_Statement_Of_Obje ctives_9JULY2019.pdf

11-Jan 5.8 / 243-

Is there a requirement for any form of multifactor authentication beyond existing smartcard capabilities (CAC/PIV) already in use at each of the nine bases?

Planning No Change. Nothing required beyond CAC/PIV. See current SOO, para 3.

Scope. EITaaS Solutions must integrate with EAMS-A. Offerors may propose an alternate solution that integrates with

EAMS-A.

Army_EITaaS_Statement_Of_Obje ctives_9JULY2019.pdf

11 5.8 / 243-

Which technology platform(s) are used today as identity stores:

Active Directory, LDAP, SQL, and/or some specific vendor's identity store/technology?

Planning No Change. See current SOO, Lines 58- 64, must integrate with EAMS-A.

Additional information will be collected/ provided during Phase I - Assessment.

Army_EITaaS_Statement_Of_Obje ctives_9JULY2019.pdf

11 5.11 / 261-

Are there any user populations which are not allowed to use SMS-capable and/or Internet-connected smartphones as part of their daily duties? If so, please identity and quantify.

Planning No Change. Yes - personnel working in secure areas do not/cannot utilize SMS-capable and/or internet connected smartphones as part of their daily duties.

Additional information will be collected/ provided during Phase I - Assessment.

Army_EITaaS_Statement_Of_Obje ctives_9JULY2019.pdf

11 5.11 / 261-

At each of the nine bases planned for rollout, how many mobile endpoint devices (smart phones, tablets) are collectively in use by individuals who are to be authenticated to reach protected resources?

Planning No Change. Completed during assesment phase.

Army_EITaaS_Statement_Of_Obje ctives_9JULY2019.pdf

11 5.4 / 213-

Please quantify the total units, organizations and end users at each of the nine locations who will be tracked/reported on for mission effectiveness (governance) purposes.

Planning No Change. Reference the current PPON enclosures (pilot site fact sheets).

Additional information will be collected/ provided during Phase I - Assessment.

Army_EITaaS_PPON_17JULY2019- Amendment_0005.docx

12 B.2.1.3 Due Dates

In order to give vendors enough time to process answers to questions and finalize our solutions, will you please extend the due date to three weeks from receipt of answers to questions?

Solution planning

Change Made. See FBO.gov for revised Due Date.

Army_EITaaS_PPON_17JULY2019- Amendment_0005.docx

21 B.

Attachme nt 0001 – DD Form 2345:

The document states: "NOTE 2: An approved DD2345 must be submitted for all team members (individual entities) that require access to Pilot Site Fact Sheets using the AMRDEC SAFE Site."

We have received confirmation that our DD2345 was approved, however we do not see the Pilot Site Data posted to the AMRDEC SAFE Site. Can you please send the Pilot Site Data to [Name Redacted or Name Redacted] as we will not be able to complete our assessment without this information?

Assessment Completion

No Change. The Govt confirmed that the the Offeror received the Pilot Site Data.

Note: Names were redacted from this question to protect the individuals identifed.

(EITaaS)

Solicitation Number: W15QKN‐19‐R‐06JL

Army_EITaaS_PPON_17JULY2019- Amendment_0005.docx

18 9a Per QA responses, Offerors are instructed to assume a transition out for Phase V. Per SOO paragraph 9 section a, this includes the Governments intent to assume ownership of any hardware material and equipment installed on a Government location, Government operated facility, or assigned to an end user.

Please confirm offerors are not instructed to include the estimated costs of selling this hardware and equipment to the Government.

Cost Estimating No Change. The Government is only confirming that the Offerors should follow the instructions provided in Attachment 0005 Price Matrix. Offeror proposal should detail the Transition-Out approach.

Army_EITaaS_PPON_17JULY2019- Amendment_0005.docx

3 Figure 1 Per SOO Figure 1 - Fort Benning is intended to begin in FY20 and AFC, Fort Polk, and Camp Roberts begin in FY19. This indicates Phase I for Fort Benning is expecting to begin after Phase I for FY19 locations.

As a result of QA 49 the Government added the following language to Attachment 0005; "Offerors shall insert the number of months for each phase based on your approach, and must match proposed schedule. Offerors should adjust the Number of Units by the Number of Months in filling out the price sheets to reflect the total cost over the contract."

Please confirm offerors should assume a 9 Month PoP for phase 4 operate for Fort Benning to allow for completion of all Pilot sites at the same time. Please confirm that the start date for Fort Benning for evaluation purposes is 1 Jan, 2020 as reflected in SOO Figure 3

Cost Scheduling No Change. Reference current SOO, Figure 3 (EITaaS notional schedule).

Note 3 allows vendors to provide accelerated schedules within constraint.

Army_EITaaS_PPON_17JULY2019- Amendment_0005.docx

3 Figure 1 As a result of QA 49 the Government added the following language to Attachment 0005; "Offerors shall insert the number of months for each phase based on your approach, and must match proposed schedule. Offerors should adjust the Number of Units by the Number of Months in filling out the price sheets to reflect the total cost over the contract."

Please confirm offerors are not required to bid the number of months indicated in Row 5 of tabs 2-5 in Attachment 0005.

Compliance No Change. For Tabs 2-5, Row 5 (Shaded Green) is Government Information. Row 6, (Shaded Blue) and all other Shaded Blue fields denote the Offeror input. See response to Item #91.

Army_EITaaS_PPON_17JULY2019- Amendment_0005.docx

24-25 The change in contract type from ROM-Pricing to FFP pricing for Phase II requires significant additional detail to build a sufficiently robust and complex basis of estimate to reduce risk on behalf of the contractor and the Government. Additional time is required to adjust pricing to incorporate the additional detail required to mitigate this risk. Request extension of 2 additional weeks to provide appropriate level of detail.

Additional time to mitigate risk for the Government

This is a 2 part question.

1. No Change. Reference Amendment 0005 Narartive. This amendment clarified the requirement to FFP for Phases 1 and 2, and ROM pricing for Phases 3-5.

2. Change Made. See FBO.gov for revised Due Date.

Army_EITaaS_Statement_Of_Obje ctives_15JULY2019- Amendment_0003.pdf

11-12 5.6 / 245 Defense Enterprise Email - Are we providing a unique email or are we interfacing and providing support to existing Defense Enterprise Email?

Scope & Cost No Change. Interfacing and providing support to existing Defense Enterprise Email and Defense Collaboration Services.

(EITaaS)

Solicitation Number: W15QKN‐19‐R‐06JL

Army_EITaaS_PPON_9JULY2019.

pdf

26 B.5.2.4.3 Will the Army confirm that Teaming Agreement/Partnership Agreements are only required for those teammates that will provide services in support of the resultant OTA and does not apply to all products vendors who may be named in Attachment 0004 who are proposed to provide HW and/or SW only.

Teaming agreements are not typically required when a prime contractor is procuring product only from a vendor partner.

No Change. Offeror's are not required to provide Teaming Agrements for HW/SW suppliers that do not provide services and will not have interactions with the Government. However, Teaming Agreements are required for any suppliers named in the Offeror's submitted Proposal Part 1 Attachment 0002 Attachment 0002 Affirmation of Business Status Certification (ABSC) forms.

Army_EITaaS_PPON_9JULY2019.

pdf

26 B.5.2.4.3 Will the Government confirm that the only information required in the agreement is the commitment that the partner has agreed to support the Prime offeror in execution of the EITaaS program? If additional specific information is required in these agreements, will the Government provide the specific information required?

Teaming agreements are not typically required when a prime contractor is procuring product only from a vendor partner and will be difficult to finalize formal teaming agreements in the amount of time allotted for proposal submission.

No Change. The content and format of information submitted in response to B.5.2.4.3 "Prime Offerors signed Teaming Agreements/Partnership Agreements…" is at the Offeror's discretion.

Army_EITaaS_Statement_Of_Obje ctives_9JULY2019.pdf

2 3.

Lines 65-

Will the contractor need to use and/or feed tools/services like Active Directory, DNS, Remedy, TACACS, SCCM, ACAS, Solarwinds, Spectrum, SPLUNK, ArcSight, Netcool, etc.?

The offeror needs to understand the level of integration between existing

NETCOM

management tools and the proposed EITaaS environment in order to accurately build a solution.

No Change. Offerors are encouraged to propose innovative solutions for the Government to review, but be able to feed into Government data analytic platform and tools.

(EITaaS)

Solicitation Number: W15QKN‐19‐R‐06JL

Army_EITaaS_Statement_Of_Obje ctives_9JULY2019.pdf

2 3. Lines 65-71

What other business systems will the offeror be required to interoperate with? For example, Army Enterprise Resource Planning (ERP) systems, Army medical and health systems, Army Resource Management Systems, etc.

The offeror needs to understand the level of integration between existing Army management applications and the proposed EITaaS environment in order to accurately build a solution.

No Change. Please see Enclosure 0001 Initial Requirements Document, para 4.

"Does not include".... for exemptions of ERP / Business System management from the EITaaS Pilot. NOTE: EITaaS must provide transport for ERP systems on the installation.

Army_EITaaS_Statement_Of_Obje ctives_9JULY2019.pdf

18 10 Government states Offeror will support Government directed meetings. As the frequency and location of these meetings may change, will the Government please confirm travel will be billed as Cost Reimbursable in accordance with Federal Travel Regulations?

Planning No Change. Travel is included in the proposed Fixed Price. See Price Matrix Instructions Tab for Travel assumptions.

Army_EITaaS_PPON_9JULY2019.

pdf

23 B.5.2.1.2 Would the government consider changing the small, small, medium network diagrams to small medium and large?

Ability to scale for a large site cannot be demonstrated on a small or medium sized site network diagram.

No Change. Submit the Solution Diagrams per the instructions at PPON B.5.2.1.