Attachment_0001_QASP.pdf
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- W15QKN-15-R-0079
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Attachment 0001 QASP
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Performance Requirement Summary/Quality Assurance Surveillance Plan (PRS/QASP):
Performance Requirement
Performance Measure
Performance Standards
Acceptable Performan ce Level
(APL)
Monitoring Method
Compliance Exceeded Met Not Met
5.1 IT
Hardware Installation/ maintenance
Timeliness
Quality/ Accuracy
One day to start in-house maintenance One day to schedule vendor maintenance 4 hours to provide in-house software usage instruction One day to start installation of software Conference room multimedia support completed before start of presentations 4 hours to start resolution of file/server issues
Complete, neat/clean, safe, Operates as designed.
100%
No delay due to contractor
COR
5.2 IT
Communication
Quality/ Accuracy
2 hours to begin troubleshooting
One day to start in-house maintenance
One day to schedule vendor maintenance
Complete, safe Operates as designed.
100%
No delay due to contractor
5.3 Software
Completeness
0.5 hours to begin assistance Vulnerabilities patched by Army/DoD required date
User can operate basic functions
Software operates as designed
No delay due to contractor
COR
5.3 IT
Hardware/ Software Assessment
1 day to begin assessment 1 week to provide recommendations All equipment has a documented configuration Inventory checked every quarter for planning purposes Maintains record of equipment/software in use due to
Checks at least 3 sources for each recommended hardware/software purchase
5.4 Graphics Timeliness
Quality
Ready 3 days in advance of the required date
Website reviewed and updated with most current information quarterly
Incorporate all the information requested
Neat, professional due to
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