Attachment_0001_QASP.docx

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On-site Information Technology (IT) support, coordination and management for Office of the Project Manager-Maneuver Ammunition Systems (OPM-MAS)
Solicitation number
W15QKN-15-R-0079
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Attachment 0001 QASP

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Performance Requirement Summary/Quality Assurance Surveillance Plan (PRS/QASP):

Performance Requirement
Performance Measure
Performance Standards
Acceptable Performance Level

(APL)

Monitoring Method Compliance Exceeded Met Not Met

5.1 IT

Hardware Installation/ maintenance Timeliness

Quality/ Accuracy

One day to start in- house maintenance One day to schedule vendor maintenance 4 hours to provide in-house software usage instruction One day to start installation of software Conference room multimedia support completed before start of presentations 4 hours to start resolution of file/server issues

Complete, neat/clean, safe, Operates as designed.

100%

No delay due to contractor

COR

5.2 IT Communication
Timeliness

Quality/ Accuracy 2 hours to begin troubleshooting One day to start in- house maintenance One day to schedule vendor maintenance

Complete, safe Operates as designed.

100%

COR

5.3 Software

Timeliness

Completeness

0.5 hours to begin assistance Vulnerabilities patched by Army/DoD required date

User can operate basic functions Software operates as designed

100%

COR

5.3 IT Hardware/

Software Assessment Timeliness

1 day to begin assessment 1 week to provide recommendations All equipment has a documented configuration Inventory checked every quarter for planning purposes Maintains record of equipment/software in use

Checks at least 3 sources for each recommended hardware/software purchase 100%

COR

5.4 Graphics
Timeliness

Quality Ready 3 days in advance of the required date

Website reviewed and updated with most current information quarterly

Incorporate all the information requested Neat, professional

100%

COR

File details come from the government source that posted it. Updated .