VSD PWS_CO Draft 8.7.26.pdf

FEDERAL BUREAU OF INVESTIGATION

FINANCE AND FACILITIES DIVISION | PROCUREMENT SECTION

PERFORMANCE WORK STATEMENT

Performance Work Statement Version 2.4 Page 1

Victim Notification and Administrative Support

For the

Victim Services Division

Performance Work Statement

6/18/2026

Performance Work Statement Version 2.4 Page 2

1 Introduction

1.1 Background

The mission of the Victim Services Division (VSD) is to inform, support, and assist victims in navigating the aftermath of crime and the criminal justice process with dignity and resilience. A critical component of this mission is ensuring that victims of federal crimes investigated by the FBI have access to the rights and assistance to which they are entitled under the law and the Attorney General Guidelines on Victim and Witness Assistance (2022)

(AGGVWA 2022).

Specifically, the Victim and Witness Protection Act of 1982, the Crime Control Act of 1990, the Violent Crime Control and Law Enforcement Act of 1994, and the Attorney General’s Guidelines for Victim and Witness Assistance (2022) (AGGVWA 2022) set procedures to meet the needs of victims and witnesses of crime. One component of each directive is to ensure that victims are notified of significant stages in the criminal justice process and of procedural developments. FBI victim specialists (VSs) and victim services providers (VSPs) fulfill the FBI’s primary responsibility in ensuring timely notification of victims.

VSD’s Victim Notification Programs lead the FBI’s processes to notify federal victims of their rights. The programs include: the Victim Notification System (VNS), the Child Exploitation Notification Program (CENP), and the Victim Outreach Strategy and Support (VOSS) team. The processes managed within these programs require a robust staff of victim notification analysts to ensure the FBI’s responsibility for timely victim notification and outreach is met. The Contractor shall provide support to FBI VSPs and other federal law enforcement agencies for all administrative duties associated with victim outreach and notification, case management, and data management and storage. The Contractor support shall develop and maintain expert knowledge of FBI systems, VSD databases, the Department of Justice Victim Notification System (VNS) and the AGG VWA guidelines in support of the FBI/VSD mission.

1.2 Purpose

This is a contract to provide professional services for multiple positions within the VSD Victim Notification Programs to the Federal Bureau of Investigation (FBI). Services include administrative and analytical support associated with victim notification and outreach. This is a non-personal services contract. The Government shall not exercise any supervision or control over contractor employees performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

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2 Scope

This is a contract to provide support services to the Federal Bureau of Investigation (FBI) Victim Services Division (VSD) Victim Notification Programs.

Upon completion of required training, the Contractor shall be able to independently perform assigned job-related functions with minimal oversight, exercise sound judgement, and adhere to established policies, procedures, and performance standards. These job-related functions include, but may not be limited to:

• Enter data, maintain information, manipulate and define reports for specific tracking purposes (statistics, project status, etc.); may take the lead role in managing projects.

Material may largely consist of sensitive information; requires use of judgment and discretion.

• Assist in preparing and presenting recommendations for implementation of new or modified systems, work procedures, or organizational changes.

• Assist in developing selected portions of reports that will be incorporated within an overall project for managers who require information for decision making and/or monitoring the status of their resources.

• Develop, update, and track adherence to VSD standard operating procedures (SOPs) associated with victim notification processes and systems.

• Analyze complex data and extract and define relevant information; interpret data for the purpose of determining past performance; identify issues, provide alternative solutions, and resolve problems.

• Utilize and process information from the FBI’s official record management system (Sentinel), DOJ’s Victim Notification System (VNS), and SharePoint Sites located on the classified and unclassified enclaves.

• Establish effective liaison and operational contact with internal and external clients, using appropriate tact and discretion.

• Provide timely and accurate responses to customer inquiries and requests for assistance.

• Provide comprehensive coverage and support of program regions spanning time zones.

• Consistently demonstrate ability to think critically and maintain attention to detail while performing all tasks.

• Independently use various Office and software applications, such as Excel spreadsheets, SharePoint databases, statistical tools, and other platforms to assemble, manipulate, and format data to create reports and conduct analysis.

• Complete training courses required by the FBI.

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3 Requirements

3.1 Staffing Approach

The Contractor shall have an effective approach to maintain staff positions.

The Government may increase or decrease the level of effort throughout the life of the contract. A total of eight (8) additional surge positions may be added as the needs of the FBI dictate. The total number of full-time equivalents (FTEs) for this contract is not expected to exceed 16 concurrent positions at any given time.

The Contractor shall provide, at minimum, the following FTEs in order to meet the requirements:

Labor Category No. of Personnel Annual Hours per FTE Team Lead 1 1912 Victim Notification Analyst 9 1912 VOSS/CENP Victim Notification Analyst 6 1912

The option for eight (8) additional surge positions shall be as follows:

Labor Category No. of Personnel Annual Hours per FTE Team Lead 1 1912 Victim Notification Analyst/ VOSS/CENP Victim Notification Analyst

7 1912

3.2 Key Personnel

The Contractor shall provide resumes for all Key Personnel proposed in this requirement.

The Contractor shall include information in the proposed personnel resumes which clearly demonstrate the skills related to Section 3.4 Labor Categories/Minimum Requirements. All resumes for Key Personnel shall meet or exceed the experience in the positions descriptions and minimum qualifications described for each related labor category as outlined in Section 3.4.

During the first 90 calendar days of performance, the Contractor shall make no substitutions of Key Personnel unless the substitution is necessitated by illness, death, or termination of employment. The Contractor shall immediately notify the CO in writing if such occurs and

Performance Work Statement Version 2.4 Page 5 warrants a substitution request. Any changes proposed and approved shall cause no disruption nor have a negative impact on ongoing activities under this requirement.

Any request for substitution shall be provided to the CO well in advance and no later than thirty (30) days in advance of the requested substitution. The request shall include a detailed explanation of the circumstances necessitating the proposed substitution and a detailed resume for the proposed substitute. Proposed substitutes shall have qualifications equal to or exceeding that of the individual(s) being replaced. The CO will notify the Contractor within 10 calendar days after receipt of all necessary information of the decision to accept the substitution.

The Government may modify the contract to add or delete Key Personnel at the request of the Contractor or Government.

The Government reserves the right to review the qualifications and resumes of all staff selected to work on this task order before assignment, including the individuals included in the Contractor’s quote and any replacements for these individuals, and to reject individuals who do not have appropriate experience, in accordance with the PWS.

The Government reserves the right to request the immediate removal of contractor employees for failure to perform at an acceptable level, insubordination or other performance or conduct issues. Requests for removal will be submitted to the contractor, who remains solely responsible for supervision and management of its employees. Failure of the contractor to remove the employee, upon the Government’s request,will be considered as the contractor’s failure to perform.

The Contractor shall provide, at minimum, the following Key Personnel positions for this requirement:

Labor Category No. of Key Personnel Positions Team Lead 1 VOSS Victim Notification Analysts 3 CENP Victim Notification Analysts 3

3.3 Non-Key Personnel

All positions described in Section 3.1 Staffing Approach but not designated as Key Personnel in Section 3.2 Key Personnel, are considered non-key.

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If, at any time during the life of the contract, a non-key personnel vacancy occurs either because of the growth in the staffing approach as indicated in Section 3.1 or in the event that existing personnel depart, the Contractor shall provide the Government with cleared and qualified personnel within 10 business days of vacancy notification. The Contractor shall fill the vacancy within 30 days of notification to the Government.

3.4 Labor Categories/Minimum Requirements

3.4.1 Team Lead (CLIN 0001)

The Team Lead shall perform, but not limited to, the following duties:

• Oversee VNS, VOSS and CENP analysts in a supervisory capacity.

• Oversee the processing of victim contact information and case documentation.

• Validate and verify case files in multiple case management systems.

• When directed, perform quality assurance and report generation.

• Work with CENP/VOSS/VNS program managers to update SOPs.

• Provide robust and comprehensive training for new analysts.

• Provide timely feedback, quality control reviews, and remedial training to analysts to correct deficiencies, improve performance, and ensure compliance with program standards and requirements.

• Review daily logs of data imports and facilitate corrective actions as needed.

• Approve data within systems as needed to ensure accuracy and appropriate data transfer.

• Look for opportunities and provide suggestions for strategic process enhancements.

• Oversee the day-to-day scheduling, ensuring that all tasks are completed on time and team members are appropriately assigned their responsibilities. Manage and provide effective region coverage plans as necessary.

• Ensure the team operates cohesively and maintains a high level of customer satisfaction through clear direction and continuous support.

• Hold regular team meetings to ensure staff remains compliant with customer policies and procedures, addressing any issues promptly.

• Regularly communicate vacancy coverage plans and backfilling updates to program management.

3.4.2 CENP Victim Notification Analyst (CLIN 0002)

The CENP Victim Notification Analyst shall perform, but not limited to, the following duties:

• Provide daily strategic, administrative, and analytical support to the CENP Coordinator.

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• Develop subject matter knowledge on the notification of child exploitation victims as related to federal legal statutes, AGGVWA, and Victim Services PG and apply to processes in VNS, the FBI’s case management system Sentinel, and the Child Exploitation Notification Program Tracking System (CENPTS).

• Create and maintain SOPs of CENP analyst duties and/or program processes.

• Provide training, support, and guidance to other CENP analysts and VNAs.

• Serve as gatekeeper(s) of CENP public-facing shared mailboxes; maintain established organizational processes and documentation of incoming/outgoing correspondence.

• Liaison with internal and external partners to provide guidance and facilitate information sharing in alignment with program processes, federal legal statutes, AGGVWA, and Victim Services PG (e.g., law enforcement, attorneys, VSPs, NCMEC, victims’ private legal representatives, EOUSA, CEOS, etc.).

• Review and quality check incoming child sexual abuse material (CSAM) series/victim data from the National Center for Missing and Exploited Children (NCMEC), Law Enforcement (LE) POCs, and VSPs.

• Review and quality check incoming Notification Preference Forms (NPFs) and Documentation of Victim Notification Efforts (VNE); track and report NPF/VNE statistics.

• Create and modify series/victim/alternate contact records in CENPTS and VNS;

document and report changes to partners via global update process.

• Generate and track Sentinel leads to request victim information and/or collection of an

NPF.

• Track and file correspondence and/or supporting documentation related to CSAM series/victims across various systems (e.g., CENPTS, VNS, Sentinel, SharePoint, and other filing systems).

• Generate, disseminate, and track Victim Information Reports (VIRs) to the FBI and approved external federal partners; track and report monthly VIR statistics; store and upload external VIRs to the respective Sentinel admin file on monthly basis.

• Compile data for VSPs alerting them to action needed for victims approaching the age of majority.

• Assist in updating and maintaining victim/alternate contact records in CENP control file in Sentinel.

• Prepare spreadsheets and reports related to status/compliance and/or overall program health.

• Conduct internal audits and compare datasets across various systems to identify and resolve gaps and/or inconsistencies.

• Provide recommendations for the development of new and/or enhancement of existing processes or systems, as well as assist with quality assurance testing prior to implementation.

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3.4.3 VOSS Victim Notification Analyst (CLIN 0003)

The VOSS Victim Notification Analyst shall perform, but not limited to, the following duties:

• Effectively lead case coordination calls with internal and external stakeholders (e.g. field offices, FBI Headquarters, DOJ personnel, etc.) to develop the outreach and notification strategy for FBI investigations.

• Effectively deliver presentations, briefings, and case notification strategies to internal and external stakeholders.

• Manage large data sets utilizing data exploitation tactics and industry standards to create victim lists and other products to inform forward-leaning outreach strategies.

• Independently lead engagement with case teams to develop outreach and notification strategies, and problem-solve by demonstrating ability to be creative and flexible. Offer suggestions and alternative solutions to large case strategy plans.

• Develop and maintain SOPs of duties and/or program processes with oversight by VOSS program manager.

• Create, update, and maintain case information in the SharePoint Case Management System and in Sentinel.

• Provide daily closeout reports to the VOSS program manager for all cases meeting the current threshold for closeout requirements.

• Provide coverage to other regional VOSS analysts to cover gaps in cases and personnel coverage.

• Provide daily strategic, administrative, and analytical support to the VOSS program manager.

• Become a SME for the VNS platform, Sentinel in relation to Victim Notification, AG Guidelines, and VSD Policy.

3.4.4 VNS Victim Notification Analyst (CLIN 0004)

The VNS Victim Notification Analyst shall perform, but not limited to, the following duties:

• Provide daily strategic, administrative, and analytical support to the VNS program manager.

• Become a SME for the VNS platform, Sentinel in relation to Victim Notification, AG Guidelines, and VSD Policy.

• Develop and maintain SOPs of duties and/or program processes with oversight by VNS program manager.

• Complete daily data file and weekly reporting taskings.

• In Sentinel, VNS, and SharePoint, develop, set up, maintain and retrieve organizational files and records that are generally electronic or manual.

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• In Sentinel, VNS, and SharePoint, enter data, maintain information, manipulate and create reports for specific tracking purposes (statistics, project status).

• In Sentinel, VNS, and SharePoint, generate reports, evaluate data and make recommendations/summarizing trends for supervisor review. Material may largely consist of sensitive information; requires use of judgment and discretion.

• Serves as primary point of contact for clients and communicates using appropriate tact and discretion.

• Provide training and support to clients to ensure understanding and ability to operate the system independently as necessary.

• Maintain understanding, awareness and implement updates as program processes change or evolve.

• Effectively deliver presentations to internal and external stakeholders.

• Assist in the development of new processes and procedures needing creativity and thoughtful considerations to streamline efficiency.

3.4.5 Required Experience

The following required experience associated with this requirement shall be adhered to through the life of the contract.

• Minimum Position Qualifications (CENP/VOSS/VNS/Team Lead):

o Active Top Secret Security Clearance;

o Bachelor’s Degree from an accredited university;

o Education can be substituted for four (4) years of experience in a professional work environment performing similar tasks;

o Minimum of two (2) years of experience in a professional work environment;

o One (1) year of experience using MS Word and MS Outlook o One (1) year of experience using MS Excel in a professional work environment to include:

Creating new spreadsheets Entering data, auto fill features, adding and adjusting columns and rows Sorting, Filtering, and Freezing Panes Moving and copying worksheets within a workbook Separating data in one cell to multiple cells using Text – to – Columns Grouping data together using the Concatenate function o Experience in prioritizing projects and have problem-solving skills, research skills, and attention to detail;

o Ability to work effectively with others and have interpersonal skills.

o Ability to utilize critical thinking skills to effectively complete assigned tasks with minimal oversight.

• Minimum Position Qualifications (CENP/VOSS): in addition to above, Performance Work Statement Version 2.4 Page 10 o Program and project management experience;

o Ability to coordinate/facilitate/lead meetings and conference calls with internal and external customers;

o Experience creating and giving formal presentations;

o One (1) year of experience using MS SharePoint in a professional work environment.

• Minimum Position Qualifications (Team Lead): in addition to above, o Experience in preparing presentation materials for a wide audience;

o Possess communication skills with emphasis on effectively communicating program details, providing detailed analysis and recommendations, communicating with personnel and all levels of management;

o Must be capable of working independently;

o Experience working in collaborative sessions, while demonstrating verbal communication and presentation skills;

o Experience producing written documentation, to include procedures and instruction;

o Experience managing, tracking, prioritizing, and scheduling multiple projects simultaneously and with meeting short deadlines;

o At least one (1) year of experience managing personnel o Ability to recognize when and where problems and opportunities exist and evaluate strengths and weaknesses of potential solutions to problems.

• Preferred Qualifications (CENP/VOSS/VNS/Team Lead):

o Experience and proficiency utilizing, building, and updating Microsoft SharePoint sites in a professional work environment.

4 Type of Contract

The Government anticipates the award of a Firm Fixed Price (FPP) contract with a one-year (twelve months) Base Period of Performance, and four (4) one-year option periods, and one final six-month performance extension IAW FAR 52.217-8 Option to Extend Services.

5 Place of Performance

Services provided in support of this requirement shall be performed at FBI Headquarters in the Washington, DC metropolitan area.

Telework may be authorized for specific tasks that do not require physical presence at government facilities, subject to prior written approval by the CO. All telework arrangements must comply with agency security protocols, including the use of government-furnished

Performance Work Statement Version 2.4 Page 11 equipment (GFE), secure VPN access, and adherence to applicable data protection and privacy policies. The contractor shall ensure that teleworking personnel maintain the same level of productivity, responsiveness, and availability as those working on-site. The government reserves the right to modify, or revoke telework privileges at any time based on mission requirements or performance concerns. Telework must be approved in writing at least three business days in advance; emergency situations will be reviewed on a case-by-case basis. There may be occasions due to inclement weather or unforeseen circumstances that telework may be required.

In the event of a government shutdown, the Government (CO) will notify contractors if contractor personnel are required to report for duty and support continued operations.

The U.S. Government observes that below listed dates as federal holidays:

• New Year's Day (January 1)

• Birthday of Martin Luther King, Jr. (Third Monday in January)

• Washington's Birthday (Third Monday in February)

• Memorial Day (Last Monday in May)

• Juneteenth National Independence Day (June 19)

• Independence Day (July 4)

• Labor Day (First Monday in September)

• Columbus Day (Second Monday in October)

• Veterans Day (November 11)

• Thanksgiving Day (Fourth Thursday in November)

• Christmas Day (December 25)

The U.S. Government also observes the following:

• Any day designated by Federal Statute

• Any day designated by Executive Order

• Any day designated by Presidential Proclamation

6 Period of Performance

The period of performance is as follows:

Base/Option Year Start Date Base 9/30/2027 – 9/29/2028

OY 1 9/30/2028 – 9/29/2029

OY 2 9/30/2029 – 9/29/2030

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OY 3 9/30/2030 – 9/29/2031

OY 4 9/30/2031 – 9/29/2032

OY (6 months) reference FAR 52.217-8 9/30/2032 – 3/29/2033

7 Deliverables (CLIN 0005)

The Contractor shall provide status reports to the Contracting Officer (CO) and the Contracting Office Representative (COR). The format and final content will be agreed to by the Contractor and COR at the start of performance, but the content shall contain the following, at a minimum:

Staffing Summary, Hours and Labor performed, Current Management and Administrative problems, and Action items. The Contractor shall also provide a bi-weekly status report that describes the activities that were completed (highlights), areas of risk, and personnel and their responsibilities for that time period.

The Contractor shall be responsible for providing the following deliverables:

Deliverable Title Deliverable Date Monthly Status Reports 2nd Wednesday of Every Month

Bi-weekly Status Reports Every other Tuesday Quarterly Reports 10 Business Days after end of Quarter

Final End of Year Report October 15th of each year

8 Government Furnished Equipment or Information

Property in the possession of or directly acquired by the Government and subsequently provided to the contractor.

All Contractor personnel shall be located within the FBI Headquarters Building in Washington, D.C. The Government will provide Contractor personnel assigned to perform at a government site with a typical working environment. Additional property that may be issued to contractor personnel include an FBI issues cell phone, tablet/laptop, and any accessories related to these items. These items will be provided as needed depending on the individual's role and VSD management approval.

Each Contractor employee will be provided all information resources needed to undertake and

Performance Work Statement Version 2.4 Page 13 complete this work. Any Contractor employee who is provided inventory shall follow the inventory standards of the FBI and sign the FD-281 form. All furnished property shall be returned to the Government when individual Contractor employees leave or upon contract completion.

Any materials and equipment supplied to Contractor employees in association with this effort (computers, servers, printers, office supplies, and office space) will be considered as Government Furnished Property and treated as such. Upon disposition all property will remain

GFP.

All Contractor employees shall be required to handle any sensitive or classified material in accordance with applicable Federal and Bureau Regulations.

8.1 - Typical Working Environment The Government shall provide contractor personnel assigned to this contract with a typical working environment, including office furniture and furnishings, secure and unclassified telephone service, storage for classified and unclassified materials, use of the Government's mail and courier services, and access to copiers, fax machines, personal computers (PCs) and related software.

8.2 - Physical Inventory The contractor shall perform a physical inventory of Government property annually with the Government’s fiscal year (October – September). This includes Government property located at subcontractor facilities.

8.3 - Transfer of Government Furnished Property (GFP) The contractor shall formally submit transfer requests in writing to the Contracting officer in accordance with FAR 52.245-1(j)(1).

8.4 - Maintenance of Government Property The contractor shall repair or replace items of government property that have not been deemed as excess to the contract when the repair or replacement costs do not exceed $5,000. The Contracting Officer’s written authorization is required prior to the repair or replacement of Government Property items when the major repair or replacement costs exceed $5,000. The contractor shall support the repair or replacement costs exceeding $5,000 with quotes from a minimum of three sources.

8.5 - Disposition of Government Property

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Disposal of excess items shall be conducted at the time the items are determined to be excess to contractual needs and in accordance with FAR 52.245-1. Proceeds from the disposal of scrap shall be applied as credit against the next contract billing.

8.6 - Contract Closeout for Government Property In preparation for the prompt completion of contract closeout actions, the contractor shall perform a final inventory at the end of the period of performance. The contractor shall coordinate the final inventory with the Contracting Officer Representative to ensure a Government representative is present. This final inventory requires the physical count of all government Property at all locations (to include subcontractor locations) and subsequent reconciliation against the contractor's and subcontractor’s Property Management System records.

Once all Government Property close-out actions are complete, the contactor shall submit a written certification to the Contracting Officer stating all Government Property closeout actions have been completed and that no Government Property remains accountable against this contract. This certification includes all subcontractor locations.

9 Contractor Acquired Property

Property acquired, fabricated, or otherwise provided by the contractor for performing a contract, and to which the Government has title (FAR 45.101).

9.1 Title and Ownership

The title to CAP passes to the Government upon:

• Issuance for use in contract performance

• Commencement of processing

• Reimbursement of cost by the Government

9.2 Acquisition Approval

Contractors must obtain prior approval from the Contracting Officer (CO) for CAP purchases exceeding the simplified acquisition threshold or as specified in the contract.

CAP must be acquired in accordance with applicable contract terms and FAR 52.245-1.

9.3 Accountability and Reporting

Contractor responsibility: Contractors maintain accurate records of CAP and must be reported to the CO and Contracting Officer Representative (COR) in accordance with FAR 52.245-1(f) and Appendix A.

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9.4 Compliance and Oversight

The COR may provide CAP oversight by ensuring contractor compliance as follows:

• Property Management System Analysis (PMSA) to evaluate contractor controls and procedures

• Audits and reviews of business systems including accounting, material management, and property systems

• Inventory reporting and physical inspections to verify accuracy and compliance

9.5 Disposition

When CAP is no longer required, contractors must:

• Notify the CO and the COR

• Request disposition instructions

• Follow disposal procedures per FAR 52.245-1(j)

10 Personnel Availability

The Contractor’s normal eight-hour workday (excluding lunch) must fall Monday through Friday within the hours of 6:00 a.m. and 6:00 p.m. Coverage must be sustained through the core work hours of 9:00 a.m. through 3:00 p.m. Contract must also ensure there is sufficient coverage and support provided until 6:00 p.m. Flexibility within the normal workday will be limited and shall be coordinated with the COR.

11 Security Requirements

Contractors will have access to the FBI’s secret and unclassified enclaves. Contractors will have access to and operate in the FBI’s classified case management system, unclassified SharePoint sites, and DOJ’s unclassified Victim Notification System (VNS). Contractors may access case information that is classified and will regularly access sensitive victim information (to include Personally Identifiable Information).

12 Government Representatives

The functions inherent to this contract shall be performed by the designated Contracting Officer. The duly assigned COR shall ensure all actions pertaining to this contract are requested via the Contracting Officer.

12.1 Contracting Officer Representative

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The COR will be identified via letter of COR delegation authority for this contract. The COR is responsible, as applicable, for: receiving all deliverables, inspecting and accepting the supplies or services provided hereunder in accordance with the terms and conditions of this contract;

providing technical direction to the Contractor which clarifies the contract effort, fills in details or otherwise serves to accomplish the contractual Scope of Work; evaluating performance; and reviewing all invoices to confirm acceptance of the supplies or services furnished for payment.

The COR does not have the authority to alter or modify the Contractor's obligations, contract terms, conditions, specifications, or cost. If as a result of technical discussions, it is in the Government’s best interest to alter/change contractual obligations or the Scope of Work, the CO shall issue such changes.

12.2 Contracting Officer

Per FAR 1.402-1, Contracting Officers have authority to enter into, administer, or terminate contracts. Contracting Officers may bind the Government only to the extent of the authority delegated to them.

13 Travel and Other Direct Costs

When required and authorized by the COR and program managers, travel must be conducted in accordance with Federal Travel Regulations. Contractor personnel must receive authorization from the Government CO/COR before traveling. All travel must be pre-approved in writing and conducted in accordance with Federal Travel Regulations established by the General Services Administration. Local travel will not be reimbursed. Local travel is defined within 50 miles of assigned duty station at the request of the government. Travel to work and home does not constitute reimbursable travel. Airfare in excess of the lowest price airfare available must be substantiated by one of the exceptions listed in FAR 31.205-46(b). To facilitate approval, travelers shall include the criteria identified in FAR 31.205-46(c) and identify the cost differences associated the travel request. CORs and program officials will still be able to approve coach class travel, but all business and first-class travel will require Procurement Section approval.

Other Direct Costs (ODCs) are not authorized.

14 Transition In (CLIN 0006)

The phase-in period will be the 30 days preceding Full Performance Start date. The Contractor shall be allowed access to Government facilities. Access shall not interfere with the work efforts of current Contractor or Government personnel. The Contractor shall be able to familiarize

Performance Work Statement Version 2.4 Page 17 supervisors, key personnel, and staff with existing equipment, reporting, work scheduling, and procedures.

The contractor must submit a Phase-in Transition plan and schedule. The contractor will provide a weekly report and briefing of the Phase-in status to meet the plan and schedule. If the contractor does not meet the transition plan and schedule, the contractor must provide a plan to meet the plan and schedule.

The contractor’s approved Transition-In Plan and schedule will become part of the resulting contract. The Contractor will be required to execute the plan as proposed and provide weekly reports and briefings consistent with the approved schedule. Any deviations must be accompanied by a corrective plan acceptable to the Government.

15 Transition Out (CLIN 0007)

The Contractor shall submit a Phase-Out Plan for contract completion tasks 60 days prior to the end date of the contract.

The plan shall address the following items at a minimum:

• The contractor shall identify all tasks required for completion of contract transition.

• The contractor shall identify the recommended sequencing and duration of these transition tasks to include a joint inventory of all assets involving Government and follow-on Contractor personnel, transfer of publications and accounts to the follow-on Contractor, providing current copies of all documents to the Government.

The contractor shall provide all reports, inventory, maintenance schedules, and all other data generated resulting from the performance of this contract.

The contractor shall provide training to the successor contractor.

16 Data Rights

16.1 Applicable FAR Clause

The data rights provisions of this contract are governed by FAR 52.227-14, Rights in data- General.

16.2 Marking of Data

The Contractor must mark delivered data with appropriate restrictive legends or notices as required by FAR 52.227-14.

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17 Non-Disclosure Requirements

Performance under this contract may require the Contractor to access data and information proprietary to a government agency, another Government Contractor, or of such nature that its dissemination or use other than as specified in this work statement would be averse to the interests of the Government or others. Neither the Contractor, nor Contractor personnel, shall divulge, nor release data or information developed, or obtained under performance of this work statement, except to authorize Government personnel or upon written approval of the CO. The Contractor shall not use, disclose, or reproduce proprietary data, which bears a restrictive legend, other than as specified in this PWS. All documentation showing individual names or other personal information shall apply and shall be controlled and protected under the provisions of the Privacy Act of 1974, Public Law 93-579, 5 United States Code (U.S.C.)

Section 552a. The contractor is required to follow Department of Justice Regulations (JAR) 2852.203-71 Intelligence Related Non-Disclosure Agreement.

The Contractor shall provide signed non-disclosure agreements to the Government prior to commencement of work under the contract. Disclosure of information by Contractor personnel may result in Contractor personnel removal from performance of duties under this contract.

18 Public Release/Advertising

The Contractor is required to adhere to FBI-0029 Public Release of Information. No release of information shall be made without the prior written consent of the Office of Public Affairs and/or the Contracting Officer of the FBI.

19 Organizational Conflict of Interest

Contractor and subcontractor personnel performing work under this contract are required to follow all requirements in FAR Subpart 9.5 and FBI-0030 Organizational Conflict of Interest. The Contractor shall notify the CO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the CO to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the CO and in the event the CO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the CO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

20 Quality Assurance Surveillance Plan (QASP)

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Category Standard Measurable Requirement

Timeliness Standards Data Entry

Enter all victim-contact or case-related data into Sentinel, VNS, or SharePoint within 3 business days of receipt.

Case File Validation

Complete case validation and reconciliation tasks within 5 business days of assignment.

Notification Products (VIR, NPF, VNE, updates)

Generate or process notification products within 2 business days of trigger events.

Daily and Weekly Tasks

Complete daily and weekly VNS data file tasks without error and within required timelines.

Closeout Reports

Submit VOSS daily closeout reports no later than COB each business day.

Accuracy Standards

Data Entry Accuracy

Maintain ≥ 98% accuracy for all entries in Sentinel, VNS, SharePoint, and CENPTS.

Analytical Reporting

Reports must contain zero material inaccuracies affecting case status, victim outreach, or statistical reporting.

SOP

Compliance

Maintain 100% adherence to SOPs unless deviations are documented and approved.

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Quality Assurance Standards

Internal Audits Analysts must conduct internal audits monthly, resolving discrepancies within 5 business days.

Quality Reviews (Team Lead)

Team Lead conducts 10% sample QA checks of analysts’ work each month.

Error Correction Correct identified errors within 2 business days of detection.

Communication / Customer

Service

Customer Inquiry Response Time

Respond to internal/external inquiries within 1 business day.

Meeting Facilitation

(VOSS/CENP)

Provide agendas 24 hours before meetings or coordination calls.

Staffing Standards

Vacancy Identification

Present cleared replacements to Government within 10 business days of vacancy notice.

Vacancy Filling Fill vacant roles within 30 calendar days.

Minimum Coverage

Maintain 100% regional coverage during core hours (9 AM – 3 PM Eastern).

1.1 Background