VENDOR_LETTER.pdf
PDF 223 KB Posted
- Solicitation number
- S25-0338
- Issued by
- Orange County, Florida
About this file
The document is a vendor letter from ZOLL Medical Corporation to the Orlando Fire Department's Logistics Division, addressing a sole source procurement for defibrillator service. The letter, dated March 18, 2025, pertains to a state and local contract opportunity for a Professional Defibrillators/Monitors Worry Free Service Plan with a three-year term. The solicitation (Sole Source Number: S25-0338) is due on Friday, March 28, 2025, at 5:00 p.m. (ET), with ZOLL identified as the exclusive source for servicing their R Series and X Series defibrillators in North America.
ZOLL emphasizes that their Depot Repair Center in Chelmsford, Massachusetts, is the sole authorized repair facility for their defibrillators, with a highly skilled team performing intensive quality and environmental testing that cannot be replicated in field environments. The company explicitly states they do not use outside agencies for preventive maintenance and do not have other authorized repair companies for their defibrillators sold in North America, except for international distributors providing service within their respective countries. The procurement is specifically for a three-year Worry Free Service Plan (Part Number: 8778-89033-WF), with potential suppliers invited to submit product information, qualifications, and capabilities to the purchasing agent if they believe they can provide comparable services.
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Other files
| File | Type | Posted |
|---|---|---|
| Defibrillators_and_Monitors_-_Worry_Free_Service_Plan.pdf | ||
| Zoll_Medical_Corp_Quote_Q-105077.pdf |
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Text version
March 18, 2025
Orlando Fire Department Logistics Division Corey Philman 1010 S Westmoreland Dr.
Orlando, FL 32805
Dear Corey, ZOLL Medical Corporation sells and services our defibrillator products using our Depot Repair
Center at ZOLL Corporate in Chelmsford, Massachusetts. The ZOLL Depot Team is a group of highly skilled, trained professionals that have extensive experience in electronics, product application and process quality control. The intense quality and environmental testing performed by this team at the factory cannot be duplicated in any field environment.
There are no other ZOLL authorized companies providing repairs for the ZOLL R Series and X
Series defibrillators that ZOLL has sold in North America. We do not use outside agencies to provide on-site Preventive Maintenance checks on our products. In addition, we do have authorized International ZOLL Distributors who provide service within their countries.
If you should have any questions, please do not hesitate to call me at 1-978-805-6492.
Sincerely, Stephanie Tracia Manager, Service Business Development
File details come from the government source that posted it. Updated .