Vendor_Letter.pdf

This document is a vendor letter from Boston Dynamics dated January 6, 2025, addressed to the Orlando Police Department, outlining a Spot Care and Technical Partner Agreement for robotic equipment. The letter details a premium service and support package for Spot robots, including provisions for accidental damage repair, wherein end users can submit cases for troubleshooting and receive repair services. When a robot requires repair, Boston Dynamics will provide a pre-paid shipping label, and their expert technicians will inspect and repair the robot, guaranteeing return shipment within 10 business days at no cost.

Flymotion, LLC of Tampa, Florida, is identified as a current Technical Partner with Boston Dynamics, serving as a certified partner, integrator, reseller, and trainer for Spot robots. The letter provides a support website (https://support.bostondynamics.com/s/spot/spot-care/) for additional service details and includes contact information for Kamila Blain, the Sales Manager, with a phone number of 774-230-7260 and email kblain@bostondynamics.com. The document is part of a sole source procurement for the Orlando Police Department, with the service plan covering maintenance and original equipment manufacturer (OEM) parts for their Boston Dynamics Spot Robot.