USCA25R0207 - Cisco BPA_Attachment J.2 BPA Cisco SOW.pdf

CISCO PRODUCTS & SERVICES BPA

Statement of Work (SOW)

Version 1.2 June 9, 2025

C.0 Cisco BPA Networking Products and Services

C.1 PURPOSE:

The purpose of this requirement is to provide a single award Blanket Purchase Agreement (BPA) to the Administrative Office of the US Courts (AOUSC) and the Federal Judiciary to provide them with the ability to purchase specific hardware products and ancillary services in support of mission-critical IT systems, and other IT requirements.

C.2 BACKGROUND:

The AOUSC is responsible for supporting all federal districts, bankruptcy, and appellate courts as well as federal probation and pretrial services offices. There are over 30,000 federal judiciary employees working at over 300 locations nationwide. The AOUSC is responsible for providing nationally managed hardware, software, and peripherals contract vehicles for use by the judiciary.

C.3 REQUIREMENTS:

The AOUSC requests a new BPA to continue procuring Cisco products and service solutions including network switches, networking software, wireless services, server’s products, security products, access to a range of online self-help resources, accessories, maintenance, and data center products solutions for continued operations, and the associated technical and implementation support.

The BPA holder must comply with the following requirements.

C.3.1 - The BPA holder (except when the BPA holder is the Original Equipment Manufacturer (OEM)) shall maintain the following certifications for the relevant OEM products they are providing under their BPA:

a. Partner Qualifications:

1. Certified Government Authorized reseller.

2. Certified Specialist value-added reseller.

3. Certified service provider that is authorized under contract with vendor to provide onsite warranty service to vendor direct customers.

b. OEM Partner Qualifications:

1. Federal Government Authorized reseller.

2. Highest-Tier value-added reseller.

C.3.2 - The BPA holder shall:

a. Provide and support equipment sales and deliver the products within the continental United States (CONUS) within thirty (30) days of receipt of an order.

b. Provide and support equipment sales and deliver the products to locations outside the United States (OCONUS), including but not limited to, the following US Territories:

i. Puerto Rico

ii. Alaska

iii. Hawaii

iv. Guam, and

v. Virgin Islands

vi. Northern Mariana Islands.

vii. America Samoa

c. Coordinate and ensure delivery of the product to CONUS locations within thirty (30) days and OCONUS locations within ninety (90) days.

C.3.3 - The BPA holder shall provide customer assistance regarding order processing and tracking via phone, by email or by other electronic means subject to the BPA Contracting Officer’s Representative (COR's) approval and at no additional cost to the AOUSC.

C.3.3.A - The BPA holder shall at a minimum provide the capability for AOUSC and Judiciary staff to determine the complete history and status of any order (or group of orders) from Monday through Friday during the hours of 8:00 a.m. to 8:00 p.m. (Eastern Time), excluding federal holidays. The information to be provided should include but is not limited to the following types of information: When was the order received, if there were errors in the order and delays in shipment of the order by phone or through customer portal.

C.3.4 - Within thirty (30) days after award of the first order off this BPA, the BPA holder shall establish and host a dedicated portal where the AOUSC and Judiciary can place and track orders at no additional cost to the AOUSC.

C.3.4.A The BPA holder shall provide ordering, order processing, order tracking and support via their dedicated customer portal that provides real-time pricing and availability of all products available under the BPA.

C.3.4.B The BPA holder shall make updates to their portal regarding products going end of life (EOL) and other relevant changes within five (5) days of learning about a change from the

OEM.

C.3.5 - Hardware and equipment provided shall be new. Replacement parts shall be new, warrantied and guaranteed.

C.3.6 - The BPA holder shall provide timely notification to the BPA COR and points of contact for the relevant orders regarding bugs, updates, errata, and revisions for all products serviced under their BPA. Patches, firmware updates, bug fixes, and other user-installable software needed for problem resolution must be provided in a timely manner. The contractor shall deliver a monthly report that captures all notifications, updates, bugs, troubleshooting, errata, and revisions for all products serviced under this BPA.

C.3.7 - The BPA holder shall designate an official point of contact for the BPA regarding the administration of the BPA and designate an account representative who will provide information on all other aspects of the BPA including products, ordering, and delivery status.

C.3.8 - The BPA holder shall furnish a quarterly report to the COR by the 15th day after the close of each calendar quarter unless no sales were received during the prior quarter. If no sales were received during the prior quarter, then a report does not need to be provided.

The BPA holder shall report, by category, on all products ordered and delivered through the BPA for that quarter. The BPA Holder shall include at minimum the following information in the Quarterly BPA Status Report:

C.3.8.A - DELIVERY STATUS:

a. BPA Call Number

b. Site identification

c. Category

d. Manufacturer Part Number

e. Quantity

f. Equipment description

g. Order date

h. Delivery date

i. Quantity shipped

j. Quantity received/accepted

k. Confirmed delivery date

C.3.8.B - DELIVERY STATUS ISSUES:

a. Reason for late delivery, if applicable

b. Problems with delivery (with resolution), if applicable

c. Partial shipment information, if applicable

d. Date order rejected, if applicable

e. Reason for rejection, if applicable

C.3.8.C – CATEGORY DATA:

a. Total quantities ordered by category.

b. Total cost of equipment/software by category.

C.3.8.D - NEW BPA CALLS RECEIVED:

A listing of new BPA calls received including the following: A summary of new BPA calls received during the previous month listing BPA call numbers, locations, quantities, total cost, and planned delivery dates and any BPA calls that did not include hard-ware.

C.3.9 - OEM WARRANTIES

The BPA holder shall pass on all OEM warranties related to a BPA call to the BPA call's point of contact.

C.3.10 – WAREHOUSE SERVICES

The BPA holder must have a distribution center to hold inventory for the US Courts.

Facility requirements:

• Must have secure access.

• Must be owned and operated by the BPA holder.

• Must be in the continental United States.

C.3.11 – CONFIGURATION SERVICES

Awardee must have a configuration center to modify equipment prior to delivery.

Facility Requirements:

• Must have secure access.

• Must be owned and operated by awardee.

• Must be within the continental United States (CONUS).

C.4 TECHNOLOGY REFRESHMENT & REPLACEMENT:

New product families for product line(s) directly related to the OEM for the BPA category may only be introduced by the BPA holder. A new product family shall not be sold under this BPA to any AOUSC entity or court until it has been formally added to the respective BPA by a written and bilaterally signed modification from the BPA's Contracting Officer (CO).

Failure to comply with the BPA Terms and Conditions may result in cancellation of the BPA by the BPA CO.