USCA14R0006_FEB13.pdf

SOLICITATION, OFFER, AND AWARD 1. THIS CONTRACT IS A RATED ORDER UNDER DPAS

(15 CFR 700)

RATING

2. CONTRACT NUMBER 3. SOLICITATION NUMBER

USCA14R0006 SEALED BID (IFB)

X NEGOTIATED (RFP)

4. TYPE OF SOLICITATION 5. DATE ISSUED

02/13/2014

6. REQUISITION/PURCHASE NUMBER

See Lines

CODE PMD

Procurement Management Division Administrative Office of the United States Courts One Columbus Circle, N.E.

Suite 3-250 Washington, DC 20544-0001

7. ISSUED BY 8. ADDRESS OFFER TO (If other than Item 7)

NOTE: In sealed bid solicitations "offer" and "offeror" mean "bid" and "bidder".

SOLICITATION

See Item 8 14:00:00 03/17/2014

(Hour) (Date)

CAUTION - LATE Submissions, Modifications, and Withdrawals: See Section L, Provision No. 3-100. All offers are subject to all terms and conditions contained in this solicitation.

9. Sealed offers in original and ____________ copies for furnishing the supplies or services in the Schedule will be received at the place specified in item 8, or if handcarried, in the depository located in ______________________________________________________ until ________________ local time _________________

10. FOR

INFORMATION

CALL:

A. NAME

Mary Mace AREA CODE

NUMBER

502-1298

EXT.

B. TELEPHONE (NO COLLECT CALLS) C. E-MAIL ADDRESS

Mary_Mace@ao.uscourts.gov

11. TABLE OF CONTENTS

(X) SEC. DESCRIPTION PAGE(S) (X) SEC. DESCRIPTION PAGE(S)

PART I - SCHEDULE PART II - CONTRACT CLAUSES

X A SOLICITATION/CONTRACT FORM X I CONTRACT CLAUSES CONTRACT

X B SUPPLIES OR SERVICES AND PRICES/COSTS PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACH

X C DESCRIPTION/SPECS./WORK STATEMENT X J LIST OF ATTACHMENTS

X D PACKAGING AND MARKING PART IV - REPRESENTATIONS AND INSTRUCTIONS

X E INSPECTION AND ACCEPTANCE X K REPRESENTATIONS, CERTIFICATIONS AND OTHER

STATEMENTS OF OFFERORSX F DELIVERIES OR PERFORMANCE

X L INSTRS., CONDS., AND NOTICES TO OFFERORSX G CONTRACT ADMINISTRATION DATA

X M EVALUATION FACTORS FOR AWARDX H SPECIAL CONTRACT REQUIREMENTS

OFFER (Must be fully completed by offeror)

NOTE: Item 12 does not apply if the solicitation includes a minimum offer acceptance period.

In compliance with the above, the undersigned agrees, if this offer is accepted within _______________________ calendar days (60 calendar days unless a different period is inserted by the offeror) from the date for receipt of offers specified above, to furnish any or all items upon which prices are offered at the price set opposite each item, delivered at the designated point(s), within the time specified in the schedule.

12.

13. DISCOUNT FOR PROMPT PAYMENT 10 CALENDER DAYS(%) 20 CALENDER DAYS(%) 30 CALENDER DAYS(%) CALENDAR DAYS

NUMBER PERCENTAGE

14. ACKNOWLEDGEMENT OF AMENDMENTS (The offeror acknowledges receipt of amendments to the SOLICITATION for offerors and related documents numbered and dated):

AMENDMENT NO. DATE AMENDMENT NO. DATE

15A. NAME AND

ADDRESS OF

OFFEROR

CODE FACILITY 16. NAME AND TITLE OF PERSON AUTHORIZED TO SIGN

OFFER (Type or Print)

15B. TELEPHONE NUMBER

AREA CODE NUMBER EXT.

15C. CHECK IF REMITTANCE ADDRESS IS

DIFFERENT FROM ABOVE - ENTER SUCH

ADDRESS IN SCHEDULE.

17. SIGNATURE 18. OFFER DATE

AWARD (To be completed by Government)

19. ACCEPTED AS TO ITEMS NUMBERED 20. AMOUNT 21. ACCOUNTING AND APPROPRIATION

10 U.S.C. 2304(c) ( ) 41 U.S.C. 253(c) ( )

22. AUTHORITY FOR USING OTHER THAN FULL AND OPEN COMPETITION: 23. SUBMIT INVOICES TO ADDRESS SHOWN IN (4 copies unless otherwise specified)

ITEM

CODE24. ADMINISTERED BY (if other than Item 7) CODE AFSD Accounting and Financial Systems Division Administrative Office of the United States Courts One Columbus Circle, N.E.

Suite 5-300 Washington, DC 20544-0001

25. PAYMENT WILL BE MADE BY

26. NAME OF CONTRACTING OFFICER (Type or print) 27. UNITED STATES OF AMERICA 28. DATE

IMPORTANT - Award will be made on this Form, or on Standard Form 26, or by other authorized official written notice.

AUTHORIZED FOR LOCAL REPRODUCTION

Previous edition is unusable

Judiciary Standard Form 33 (REV. 10-12)

USCA14R0006 - Page 1 of 49

Table of Contents

Section Description Page Number

B Supplies or Services and Prices/Costs B-2 Estimated Quantities B-3 Fixed Rates B-4 Minimum Guarantee and Maximum Contract Limitation

C Descriptions/Specifications/Statement of Work C-1 Statement of Work

D Packaging and Marking 2-45 Packaging and Marking

E Inspection and Acceptance 2-5B Inspection of Services

F Deliveries or Performance 2-25A Delivery Terms and Contractor's Responsibilities 2-60 Stop-Work Order 2-35 F.o.b. Destination, Within Judiciary's Premises F-1 Period of Performance F-2 Deliverables

G Contract Administration Data 3-305 Payment by Electronic Funds Transfer-System for Award Management (SAM) Registration ...31 7-1 Contract Administration 7-125 Invoices 7-5 Contracting Officer's Representative 7-10 Contractor Representative G-1 Ordering Process

H Special Contract Requirements 1-1 Employment by the Government 2-65 Key Personnel 7-50 Parking H-1 Consent to Subcontract Clause

I Contract Clauses 1-10 Gratuities or Gifts 1-15 Disclosure of Contractor Information to the Public 1-5 Conflict of Interest 3-105 Audit and Records 3-120 Order of Precedence 3-205 Protest after Award 3-25 Protecting the Judiciary's Interest When Subcontracting with Contractors Debarred, Suspended, or Proposed for Debarment 3-300 Registration in the System for Award Management (SAM) 3-35 Covenant Against Contingent Fees 3-40 Restrictions on Subcontractor Sales to the Government 3-45 Anti-Kickback Procedures 3-50 Cancellation, Rescission, and Recovery of Funds for Illegal or Improper Activity 3-55 Price or Fee Adjustment for Illegal or Improper Activity 4-25 Indefinite Quantity 4-5 Ordering 6-40 Federal, State, and Local Taxes 7-100B Limitation of Liability (Services) 7-110 Bankruptcy 7-130 Interest (Prompt Payment) 7-135 Payments 7-140 Discounts for Prompt Payment 7-15 Observance of Regulations/Standards of Conduct 7-150 Extras 7-175 Assignment of Claims 7-185 Changes 7-20 Security Requirements 7-210 Payment for Emergency Closures 7-215 Notification of Ownership Changes 7-220 Termination for Convenience of the Judiciary (Fixed Price) 7-230 Termination for Default - Fixed-Price Products and Services 7-235 Disputes

USCA14R0006 - Page 2 of 49

7-25 Indemnification 7-30 Public Use of the Name of the Federal Judiciary 7-35 Disclosure or Use of Information 7-85 Examination of Records 2-50 Continuity of Services 2-90C Option to Extend Services 2-90D Option to Extend the Term of the Contract 4-10 Order Limitations B-5 Clauses Incorporated by Reference

J List of Attachments J-1 Attachments

K Representations, Certifications and Other Statements of Offerors or Respondents 3-15 Place of Performance 3-130 Authorized Negotiators 3-20 Certification Regarding Debarment, Suspension, Proposed Debarment, and Other Responsibility Matters 3-30 Certificate of Independent Price Determination 3-5 Taxpayer Identification and Other Offeror Information

L Instructions, Conditions and Notices to Offerors or Respondents 7-60 Judiciary Furnished Property or Services 3-85 Explanation to Prospective Offerors 3-100 Instructions to Offerors 3-95 Preparation of Offers 3-210 Protests B-1 Solicitation Provisions Incorporated by Reference 4-1 Type of Contract L-1 Format and Instructions for Proposals

M Evaluation Factors for Award 2-85A Evaluation Inclusive of Options 3-70 Determination of Responsibility M-1 Evaluation Criteria

USCA14R0006 - Page 3 of 49

Section B - Supplies or Services and Prices/Costs

CLIN NO. Supplies or Services Quantity Unit of Issue Unit Price Extended Amount

1000 Location Monitoring - See Attachment A 1 Year

Extended Description:Base Year Period of Performance:06/01/2014 - 05/31/2015

CLIN NO. Supplies or Services Quantity Unit of Issue Unit Price Extended Amount

2000 Location Monitoring - See Attachment A 1 Year

Extended Description:Option Year One Period of Performance:06/01/2015 - 05/31/2016

CLIN NO. Supplies or Services Quantity Unit of Issue Unit Price Extended Amount

3000 Location Monitoring - See Attachment A 1 Year

Extended Description:Option Year Two Period of Performance:06/01/2016 - 05/31/2017

CLIN NO. Supplies or Services Quantity Unit of Issue Unit Price Extended Amount

4000 Location Monitoring - See Attachment A 1 Year

Extended Description:Option Year Three Period of Performance:06/01/2017 - 05/31/2018

CLIN NO. Supplies or Services Quantity Unit of Issue Unit Price Extended Amount

5000 Location Monitoring - See Attachment A 1 Year

Extended Description:Option Year Four Period of Performance:06/01/2018 - 05/31/2019

B-2 Estimated Quantities

The quantities listed in the “Total # of Units Utilized Per Year/Average Days Per Year” column in Attachment A are estimates of the number of participants expected to be electronically monitored and the average number of active units being monitored on a daily basis. They are estimates only and do not represent a commitment by the Government to purchase specific quantities of the requested services.

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B-3 Fixed Rates

B.3 Fixed Rates

Fully burdened rates for the required equipment and services will be included in the awarded contract for the base year and each option period. All offerors are required to complete the Pricing Schedule, Attachment A.

All CLINs are listed in Attachment A, Pricing Schedule. Do not revise Attachment A.

Attachment B, Lost/Damaged/Stolen Equipment and Spare Inventory is provided to illustrate the additional items to be factored into the Price Per Unit Per Day for each CLIN. The AO will not pay for spare inventory that is not activated. The AO will not pay for lost, damaged or stolen equipment.

B.3.1 Task Order Pricing

Individual firm-fixed price task orders will be issued for equipment and services defined in Section C, based on the fixed rates negotiated at time of contract award and included in Attachment A, Pricing Schedule.

B-4 Minimum Guarantee and Maximum Contract Limitation

This is an Indefinite Delivery/Indefinite Quantity contract. The contractor will receive one minimum guarantee of $5,000.00 during the entire contract period, including the base year and four option periods.

The maximum limitations for orders are prescribed in Section I, Clause 4-10 Order Limitations.

The maximum limitation for the contract, to include the base year and four one-year options shall not exceed $60,000,000.

Section C - Descriptions/Specifications/Statement of Work

C-1 Statement of Work

SECTION C: LOCATION MONITORING: DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

C.1 Purpose and Objective

The Administrative Office of the United States Courts (AOUSC) has a requirement for the provision of monit-oring services and equipment, complying with required equipment specifications and following reporting re-quirements, for offenders and defendants under community supervision by United States Probation and Pretrial Services Offices in judicial districts nationwide.

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The contractor shall provide monitoring services that meet the programmatic requirements contained in The Guide, Volume 8, Part F, Federal Location Monitoring Program (Monograph 113) – Attachment 1, and provide the following monitoring capabilities:

• Radio Frequency (RF)

• Cellular Add-on for RF

• Voice Verification System(s)

• Active GPS

• Low Intensity GPS

• High Intensity GPS

At the time of the proposal submission, all monitoring equipment shall have passed beta testing. A beta test is a period in the development of hardware and software where it is tested by groups of people who would be typic-al users. Defendant/offenders use the product normally and often report back on any problems that have (bugs) or with feedback on basic usability and navigation. Beta testing follows a period called an alpha test. Before the product can be released from beta testing, the product must be usable and no firmware and/or software changes necessary. Products that have not completed beta testing are unacceptable.

C.2 Size and Scope of the Contract

Location monitoring equipment shall be used to monitor federal defendants/offenders in the United States, Guam, Puerto Rico, and the U.S. Virgin Islands. The Contractor(s) shall be responsible for monitoring approx-imately 6,500 defendants/offenders at any given time during a contract year.

All equipment shall be provided by the contractor as part of the services requested. All contract services shall be performed in accordance with the requirements, terms and conditions of the contract.

Within 90 days of award the contractor shall have the capability and capacity to provide at least the number of units of each type of equipment listed below on a national basis. `

Equipment Units Radio Frequency (RF) 6,000 *Active GPS Transmitters 1,000 High Intensity GPS 750 Low-Intensity GPS 750 Voice Verification 500 Cellular Add-On (RF) 250

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NOTE: *The number of active units may also be represented in the high and low intensity unit counts.

C.3 Equipment Requirements

The contractor shall be solely responsible for all coordination and any and all failures and deficiencies resulting from equipment or services acquired by the government under this contract. The contractor shall provide re-placement equipment as needed. The probation/pretrial services staff will use government-furnished electronic communications transmission systems and protocols (e.g., File Transfer Protocol (FTP), Hyper Text Transport Protocol (HTTP, HTTPS, or email) to send and receive monitoring information to and from the contractor. The contractor is not responsible for providing the electronic communications transmission systems for transferring monitoring information with probation and pretrial services staff.

C.3.1 Lost Equipment

The contractor shall provide replacement equipment as needed. The unit price for each service category shall factor in the projected cost of lost and/or damaged equipment, the minimum required inventory/spares (see Sec-tion C.4) and the cost of providing the technology and functionality of all types of equipment that fall under each service category.

In FY 13, the following “type of service” equipment was lost, damaged and/or stolen and shall be factored into the daily fixed price per service category.

Equipment Lost, Damaged and/or Stolen Units

RF

Project Code 1020

220 transmitters 75 home units

GPS Transmitters Project Code 1032/1033 12 GPS Base Stations Project Code 1032/1033 3 GPS Trackers Project Code 1032/1033 23 Cellular Units Project Code 1035 2

C.4 Inventory, Spares, and Maintenance

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The contractor shall maintain inventory/spare equipment at each agency’s specified location(s) at the request of the agency and in accordance with the requirements of this section. Any discrepancies or issues as to the num-ber of required units shall be directed first to the officer and then to the Contracting Officer Representative (COR) to resolve. In case of equipment failure, the contractor shall be responsible for providing replacement equipment to the participant, in addition to a diagnostic report of the equipment’s failure. The contractor shall replenish or increase the inventory within 24 hours after notification of a need from the respective user agency.

All such replacements shall be provided by overnight delivery at the contractor’s expense.

The contractor shall provide each user agency with the ability to conduct an inventory query through the inter-net, contractor software, or other means on all monitoring units and transmitters assigned to the respective agency. The listed data at a minimum shall include the unit number, unit type (radio frequency, voice verifica-tion, active, or passive), status of unit (operational or inactive) and assigned participant.

The contractor shall maintain the equipment and spares in good operating condition and arrange for prompt re-pair or replacement. All units shall be bench tested and certified as new for operation. The contractor shall be responsible for all repair, replacement, and shipping costs. The contractor shall supply sufficient nondurable items (e.g., spare straps and all other necessary parts for attaching and maintaining equipment/units), to allow timely installation and the servicing of current inventory.

Return shipping to the contractor of excess or non-operational equipment shall be conducted by each user agency in accordance with the shipping method required by the contractor. All shipping expenses are the re-sponsibility of the contractor.

The contractor shall bar code all equipment that can be swiped and easily recorded by software to capture the following:

• Received date

• Install date

• Terminate date (real time)

• Level of monitoring (e.g., RF, V.V., Active, etc.)

Last known defendant/offenders’ (D/O’s) name and Probation and Pretrial Services Automated Case Tracking System (PACTS) number

The contractor shall maintain a total of the following spare equipment/units inventory which will be distributed to the districts upon request. This spare equipment/units inventory shall be factored into the daily fixed price

USCA14R0006 - Page 8 of 49 per service category and not be charged to the government until the unit is activated:

Equipment Spare Equipment/Units Inventory Radio Frequency (RF) 600 GPS Transmitters 200 GPS Base Stations 150 GPS Trackers 150 Voice Verification 50 Cellular Add-On (RF) 94

C.5 RF Location Monitoring Service and Equipment Requirements

C.5.1 Radio Frequency

• The contractor shall provide RF monitoring equipment and services that verifies offenders’/defendants’ presence at any location using a transmitter and receiver.

• Radio Frequency (RF) Monitoring Transmitter

• The contractor shall provide FCC-certified transmitters that may be affixed to the participants in the form of an ankle bracelet.

C.5.2 RF Tamper Detection

The transmitter shall be capable of being attached to the participant so that efforts to tamper with or remove the transmitter are obvious upon visual inspection. The transmitter shall have a proximity tamper detection capa-city (i.e. density, temperature) should the defendant/offender remove the device from his or her body while leaving the transmitter intact.

The transmitter shall continue to transmit a signal if a “tamper” event has occurred. In the event a “tamper” does occur, the transmitter shall not terminate the signal, shut down, or “reset” the current transmission. The transmitter shall be configured so that once a tamper is generated it shall remain in a tampered state until the pretrial services/probation officer either reattaches, restarts, or resets the transmitter.

C.5.3 RF Transmitter Specifications

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The transmitter strap(s) shall be adjustable to fit the ankle of any size participant.

The transmitter shall be shock resistant, water and moisture proof, and shall function reliably under normal at-mospheric and environmental conditions.

The transmitter shall not pose a safety hazard or unduly restrict the activities of the participant.

C.5.4 RF Transmitter Power Source

The transmitter shall have internal power capacity of at least one year without need for recharging or replace-ment. The contractor shall:

• Provide a low-power signal to indicate that the transmitter power source should be replaced;

• Provide any replaceable power sources for use in the transmitter;

• Provide a 12-volt vehicle adapter for each participant upon request of the probation/pretrial services office.

C.5.5 RF Signal Range

The transmitter’s signal range shall be no greater than 300 feet under normal household conditions, with a typic-al range of 100-150 feet. The transmitter shall emit a composite radio frequency signal at least once every 30 seconds. The signal content will identify the participant, power status, and tamper/removal status, and be en-crypted to discourage duplication.

In instances of hybrid GPS/RF units, the transmitter’s signal range shall be no greater than 300 feet under nor-mal household conditions, with a typical range of 100-150 feet. The transmitter shall emit a composite radio frequency signal at least once every 30 seconds. The signal content will identify the participant, power status, and tamper/removal status, and be encrypted to discourage duplication.

C.5.6 RF Home Monitoring Unit

C.5.6.1 The contractor shall provide FCC-certified monitoring units that receive radio-frequency signals from a

USCA14R0006 - Page 10 of 49 participant-worn transmitter and transmits data on the participant’s monitoring status to a central monitoring system/facility operated by the contractor.

C.5.6.2 The home monitoring unit shall have land-line and/or cellular capability.

C.5.6.3 The monitoring unit shall not pose a safety hazard to the participant or others and shall function reliably under normal environmental and atmospheric conditions. It shall include surge protection for electrical and communications interfaces.

C.5.6.4 The contractor shall provide written instructions enabling probation/pretrial service officers to install and service the monitoring unit.

C.5.6.5 The monitoring unit shall be equipped with a location verification feature and a tamper notification sys-tem that alerts the monitoring center of any attempts to enter the unit or alter the routine operation of the unit.

C.6.0 Voice Verification

The contractor shall provide an automated system that will place and/or receive up to 5 calls a day per parti-cipant to the participant’s home to verify the participant’s presence. The system shall detect and notify the of-ficer of any failed attempt to verify the participant’s voice and or presence. This notification can be automated or in the form of an email. The system will consist of an automated system that verifies the participant’s iden-tity through biometric authentication. This can be accomplished through a series of outbound calls from the system to the participant, or inbound calls from the participant from various locations.

C.7.0 Global Positioning System Monitoring (Active)

The contractor shall provide the capability to continuously monitor participants’ movements through an active tracking device that maintains a GPS receiver, a cellular modem, and/or a radio frequency receiver/dialer or mo-tion sensor. This level of monitoring allows for unlimited officer downloads of monitoring data at a minimum of every 5 minutes, but every minute when in violation status.

This service category includes the capability for the tracking unit to store collected GPS data and send it to the central monitoring computer no less than every 15 minutes. The GPS receiver shall have the capacity for re-ceiving location data points, memory for storing data points and a rechargeable battery. The GPS receiver shall have the capacity to record the data points on a predefined time parameter as configured by the officer but no less than every 5 minutes.

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The GPS charging unit shall have the capacity to transmit GPS data points as well as recharge the GPS receiver.

C.7.1 GPS - Software Capability

Accessibility of software shall be available through the internet that would allow the officer to access parti-cipant GPS data from any computer connected to the internet using a web browser. Key components of the monitoring software that processes the GPS data shall be:

• case management: e.g. tracking of movements, inclusion and exclusion zone management, schedule com-pliance and alarm parameters,

• mapping: capacity to provide a geographical display of the offenders’ location data points over a period of time. Mapping shall geographically depict the exclusion and inclusion zones and capacity for basic local points such as parks and schools.

C.7.2 GPS Transmitters

The contractor shall provide FCC-certified transmitters that may be affixed to the participants in the form of an ankle bracelet.

C.7.3 GPS Transmitter Signal Frequency.

The transmitter shall emit a signal at least once every 30 seconds. The signal content shall identify the parti-cipant, power status, and tamper/removal status, and be encrypted to discourage duplication.

The transmitter shall continue to transmit a signal if a “tamper” event has occurred. In the event a ”tamper” oc-curs, the transmitter shall not terminate the signal, shut down, or “reset” itself in any way. The transmitter shall be configured so that once a tamper is generated it shall remain in a tampered state until the pretrial services/ probation officer either reattaches, restarts, or resets the transmitter.

In instances of hybrid GPS/RF units, the transmitter’s signal range shall be no greater than 300 feet under nor-mal household conditions, with a typical range of 100-150 feet. The transmitter shall emit a composite radio frequency signal at least once every 30 seconds. The signal content will identify the participant, power status, and tamper/removal status, and be encrypted to discourage duplication.

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C.7.4 Tamper Detection

The transmitter shall be capable of being attached to the participant so that efforts to “tamper” with or remove the transmitter are obvious upon visual inspection. The transmitter shall have a proximity tamper detection ca-pacity (i.e. density, temperature) should the defendant/offender remove the device from his or her body while leaving the transmitter intact.

C.7.5 Transmitter Specifications

The transmitter straps shall be adjustable to fit the ankle of any size participant. The transmitter shall be shock resistant, water and moisture proof, and shall function reliably under normal atmospheric and environmental conditions. The transmitter shall not pose a safety hazard or unduly restrict the activities of the participant.

C.7.6 Transmitter Power Source

The transmitter shall have internal power capacity of at least one year without need for recharging or replace-ment. The contractor shall:

• Provide a low-power signal to indicate that the transmitter power source shall be replaced;

• Provide any replaceable power sources for use in the transmitter;

• Provide technology only requiring battery recharge a minimum of once every 12 hours (Specific to GPS technology);

• Provide a 12-volt vehicle adapter for each participant upon request of the probation/pretrial services office.

C.7.7 Global Positioning System High Intensity GPS

The contractor shall provide the capability to record a participant’s movement from the time he or she leaves a designated location until his or her return. High intensity GPS equipment shall collect GPS points every 15 minutes and the data shall be reported to the officer at a minimum of every 4 hours.

Requirements pertaining to software capability (Section C.7.1) also apply to this service category, with the ex-ception that GPS data point will only be available to the officer once the information is downloaded to the con-

USCA14R0006 - Page 13 of 49 tractor’s management system.

Requirements in Sections C.7.1 – C.7.6 also apply to this service category.

C.7.8 Global Positioning System Low Intensity GPS

The contractor shall provide the capability to record a participant’s movement in the community and/or home via GPS equipment that shall collect GPS points at a minimum of every 12 hours and report the data to the of-ficer every 12 hours for one piece units or upon docking the GPS tracking device upon participants return home for two piece units. The contractor shall allow for officers to establish the specific time to receive the data, but may only receive the data every 12 hours.

Requirements pertaining to software capability (Section C.7.1) also apply to this service category, with the ex-ception that GPS data point will only be available to the officer once the information is downloaded to the con-tractor’s management system.

Requirements in Sections C.7.1 – C.7.6 also apply to this service category.

C.8.0 Radio Frequency/Cellular Add-On

The contractor shall provide radio frequency technology in conjunction with a cellular add-on unit. This service shall verify offenders’/defendants’ presence at any location using a transmitter and cellular technology.

C.9.0 RF and GPS Key Alerts for Monitoring System

To ensure compliance with monitoring restrictions, the contractor shall test for the location of participants at specific locations during prescribed hours. The contractor shall notify the pretrial services/probation office of any or all of the following system applicable key alerts as specified below. These key alerts shall be generated for all types of technology with the exception of voice verification which will only require notification via email for failed tests. The contractor shall provide the users (officers), through the internet or contractor software with the ability to adjust the amount of time elapsed before a key alert is generated on each key event, but such adjustments shall adhere to the guidelines set forth in The Guide, Volume 8, Part F, Federal Location Monitor-ing Program (Monograph 113)

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Key alerts associated with voice verification technology are only required to notify the officer that the defend-ant/offender is not present in the home during a random call.

Officers may require immediate notification on key alerts when setting up their alert protocol notification. Of-ficers may require notification sooner than the maximum alert time frames, but may not extend beyond.

Officers shall contact the monitoring center via phone or access internet and/or PDA to acknowledge and close alerts. Any alert not closed by the officer within the above guidelines will then generate additional alerts to his or her designee 24 hours per day/7 days per week (365 days a year). The content of all alerts shall include the name of the participant, nature of the alert, officer’s name, and contact numbers for the participant.

The notification of alerts shall be automated notification, utilizing a notification tree (closed-loop notification).

The contractor shall establish a notification tree with all districts. The notification tree may utilize text message, email, and telephone. The contractor shall allow alerts to be “closed” via one or more of these methods. The contractor shall comply with alert notification protocols established by The Guide, Volume 8, Part F, Federal Location Monitoring Program (Monograph 113).

All district key alert notification protocols shall be in the form of direct communication between the monitoring center and the officer (e.g. email to PDA/cell, text or call to cell phone). The practice of receiving key alerts via "web monitoring only" is not permitted under this contract.

The contractor shall provide users (probation/pretrial service officers), through the internet or contractor soft-ware, with the ability to adjust the amount of time that elapses before a key alert is generated on each restric-tion; however, such adjustments shall adhere to the guidelines set forth in The Guide, Volume 8, Part F, Federal Location Monitoring Program (Monograph 113), (e.g. transmitter proximity violations, unapproved “enters” and “leaves,” tampers to the transmitter or monitoring unit, etc.).

C.10 RF and GPS Closed-loop Alert Escalation Protocol

The contractor shall accommodate a closed loop key alert escalation protocol required for RF, GPS monitoring to include at least one backup officer (preferably supervisor). The contractor shall generate key alerts in two separate 15-minute cycles until the alert is cleared, or at a minimum through the "loop" on two consecutive cycles unless cleared. Additionally, officers may choose to get two alerts (15 minutes apart) before the alert es-calates to the backup officer.

No more than 5 percent of the total alerts reported may be false alerts and the contractor shall provide this per-

USCA14R0006 - Page 15 of 49 centage in their monthly reports to the contracting officer’s Technical Representative (COR).

Any month when there is more than 5% false alerts the contractor shall include a mitigation plan in their report for the COR’s approval/action.

C.10.1 RF and GPS Storing and Access to Key Events

The contractor shall record and store information obtained about the key events at a central location that allows officers remote access to set up curfew schedules and zones and view, print, or download participant monitoring data, unless the system stores this data locally with the users.

In the event of cellular signal loss, the tracking unit shall be able to operate and store data for a minimum of 20 hours without charging.

C.10.2 RF and GPS Remote User Interface and Mapping

The remote interface used by officers for this system shall include a PC-based map overlay that enables the of-ficer to set geographic areas of both exclusion and inclusion for specified dates and times. The software shall enable the officer to view the movement history of the respective participant and to monitor associations among remotely monitored participants. The remote interface shall also allow officers to enter information to initiate multiple alert notifications (e.g., victims, officers, law enforcement) for specified key events.

Maps shall contain current, detailed information pertaining to schools, parks, and other public areas. The con-tractor shall monitor and provide on request of the COR or probation/pretrial services officer the percentage of cellular service area covered on a district-to-district basis (by zip code).

C.10.3 RF and GPS Monitoring Center Facility

The Contractor shall, at a centrally located monitoring center/facility, receive, store, and disseminate informa-tion generated by the monitoring equipment and systems described in Sections C.5 and C.7, unless the contract-or’s system does so at the local government level. Any services provided through a subcontractor arrangement may be performed at a separate center/facility, provided that they encompass an entire system and are transpar-ent to the officer in the remote access environment.

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C 11 Monitoring Center Software / Platform

Within 90 days of award, the contractor’s software platforms shall provide capability to clear alerts from a PDA or PC for all monitoring services. One software platform for officer “log-in” purposes is required to access data pertaining to any of the services and the platform shall have the capability to interface with the national case tracking system and management database which is currently Probation and Pretrial Services Automated Case Tracking System (PACTS).

There are five types of transactions targeted from the interface between the contractor’s database and PACTS.

The contractor shall establish functionality that will allow the following transactions:

• Key alerts from location monitoring software as a chronological (chrono) record.

• Schedule changes captured as chrono entries.

• Enroll (add, update, list, inactivation, reactivation) clients from PACTS. This could be via a portal in

PACTS.

• Inventory equipment at the office (not merely district) level. This could be via a portal in PACTS.

• Transmit invoice data electronically for upload/insertion into PACTS.

The system shall allow a participant to be deleted from the system with no billable days after the participant is removed online.

C.11.1 Monitoring Center Security and Continuous Operational Plan

The monitoring center and/or facility shall be located at a secure location where access to the center and all re-cords is restricted only to authorized individuals.

The contractor shall meet all IT requirements regarding continuing operational plan (Sections C.12 and C.13) in the event of a server problem and/or natural disaster, including generating alerts, and maintaining the overall in-tegrity of the data at all times. A redundant server capable of performing these functions at all times shall be in place at a separate location.

The contractor shall not relocate the monitoring center or any of the operations of the monitoring center to a separate location without notification of the COR. This notification shall be received at a minimum of 6 months prior to the operational change to allow the COR to formally inspect the proposed location and operations.

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C.11.2 Remote Access to Monitoring System

The contractor shall provide users with a remote and automated capability for accessing the monitoring system to view, print, download, and enter/modify defendant/offender monitoring information.

C.11.2.1 The contractor shall provide one or more additional definable fields to allow for local customization of the system to accommodate a district's desire to input and maintain other information as needed. The system shall have the ability to query, sort and/or search the database by any field. The system shall have the capability to create a separate report of each officer(s) assigned cases with related case information.

C.11.2.2 The remotely accessible system shall minimize user interaction whenever possible. Utilizing a sched-uled batch facility for automatic off-hours production of reports is one example of minimized user interaction.

The system shall also keep historical transaction records of at least 10 updates. The transactional log shall re-cord the login ID and date of update for at least the last 10 updates.

C.11.2.3 The remotely accessible system shall provide a separate management/supervisor interface, so that pro-bation and pretrial services office managers may provide effective oversight of officers accessing the monitor-ing system. The system shall provide management/supervisor’s reports, including caseload by officer, total units, inventory control, and names of defendant/offender and number of days removed for violation. The sys-tem shall allow for storing probation/pretrial office pre-defined zones that can be applied to any defendant/of-fender.

C.11.2.4 The remotely accessible system shall have an adequate security infrastructure to prevent unauthorized users from gaining access to defendant/offender data. The system shall have an appropriate security monitoring system at multiple levels (e.g., HTTPS, SSL, firewall, database). The security system shall provide information on attempted intrusions and other relevant or useful information that can be reported for further investigation and referral for criminal action.

C.11.2.5 The remotely accessible database/system shall capture each officer’s access and utilization of the sys-tem and provide defendant/offender enrollment/removal and modification capability, co-payment summaries, daily alert summary reports and other customized monthly reports as designated by the COR.

The contractor shall provide users with a remote and automated capability for accessing the monitoring system to view, print, download, and enter/modify participant monitoring information, and to close alerts (i.e., web-enabled cellular phone).

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C.11.3 Key Alert Notification(s)

Upon the occurrence of any key alert the monitoring system shall notify the assigned officer. There shall be an option for officers to call the monitoring center to close alerts, in addition to the ability to do so via the internet, text message, or email. The monitoring system shall allow for weekend/holiday duty, officer assignments, tem-porary duty/coverage assignments, and ability to notify supervisors if alerts are not closed within a time period specified by The Guide, Volume 8, Part F, Federal Location Monitoring Program (Monograph 113).

The contractor’s system shall be capable of providing for multiple notifications to multiple persons/agencies by telephone, text message or email to include simultaneous notifications.

C.11.4 Operation of Monitoring System

The contractor shall staff the monitoring center continuously, 24 hours a day, 7 days a week, and provide 24/7 technical assistance and/or troubleshooting capability. In the event that remote access is temporarily inoperable, the contractor’s staff shall implement a contingency plan to manually detect and notify officers of all events and otherwise respond to all inquiries from probation and pretrial service officers. Internet sites shall be mobile and compatible with judiciary standard software, currently Windows 7, Microsoft Office Suite 2010. The contract-or shall provide immediate notification when the website returns to an operational state.

The contractor shall immediately notify the COR of any network, server, software, or equipment problem.

To support the contractor’s ability to monitor continuously and without interruption and to prevent data loss from system failure or disaster, strategies required to protect program data.

C.11.4.1 The contactor shall provide redundant electronic monitoring computer systems that include server ar-chitecture consisting of:

• A primary server that has capability to “write” to a redundant server without any delay in event posting and/ or notifications

• The redundant server shall be located in the secondary data facility

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C.11.4.2 The contactor shall provide continuous copying of all data from the primary server copies to the sep-arate redundant server so that both servers contain the same data at the same time. This ensures that no data is lost and there are no delays in event posting and notifications if the primary server fails. The architecture shall support a disaster situation/solution, as well as providing a layer of isolation in the event of repairs or localized outages (network, virus containment) and during preventive maintenance.

Upon request of the COR and/or his or her designated personnel, the contractor shall demonstrate this capability through test or inspection.

In addition to the real-time backup of data to the redundant server, all data shall back up to tape (CDs) on a daily, weekly, and monthly basis. All weekly tapes (CDs) are to be kept at a secure offsite storage facility for five (5) years. Daily and monthly tapes (CDs) are to be kept in a fireproof safe onsite, allowing the ability to re-store any monitoring system from the previous day’s data in the event of a system failure.

During any power outage or power surge, the contractor shall provide and employ generators to continue power through-put including uninterrupted power supply (UPS) systems that can handle additional loads.

The contractor shall “suspend” charging the daily rate any time there are inoperable units which are not the fault of the government, including in the event of a natural disaster.

C.12 Continuing Operational Plan

The contractor shall maintain a contingency plan for movement to a backup monitoring system within a minim-um of 12 hours following a monitoring system malfunction. The plan shall be approved by the COR prior to any movement to a backup monitoring system.

C.13 Security Safeguards of Monitoring System Information

The contractor shall implement security safeguards to prevent unauthorized access to monitoring data inside the monitoring facility by monitoring employees or other staff. The contractor shall provide a listing of the em-ployees authorized to make changes or modify defendant/offender data or other government program settings should this be requested by the officer or COR. The contractor shall also detail how the company determines and maintains this authorization to employees.

C.13.1 The network security strategies shall include:

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1. Intrusion detection, which monitors and defends against known attacks, hackers and viruses;

2. A firewall;

3. Web architecture that consists of an internet server that is kept separate from the internal computer sys-tems;

4. Anti-virus software on all servers; and,

5. Security patches from various hardware and software contractors applied to each system on a priority and timely basis in accordance with the identified risk.

C.13.2 The contactor shall provide redundant network and environmental facilities (e.g. power, HVAC) re-quired for hardware and environmental systems.

C.14 User Access to Data

The contractor shall provide security codes to the government to guarantee the security of data modifications made remotely or over communications systems/lines with the monitoring system or manually on the telephone with a monitoring center employee.

C.15 Monitoring System Architecture

The contractor shall maintain and provide information upon COR request on monitoring system architecture in-cluding the hardware, software, and power source(s). This shall include a description of contingency plans for system failures.

C.16 Training

At the request of the probation/pretrial office, the contractor shall provide at least one on-line training session for each user probation/pretrial office concerning the operation and installation of the monitoring equipment and software systems specified under this contract. This training shall be offered in the form of a WebEx and/or any similar on-line training that is approved by the COR.

The contractor shall also offer a WebEx/on-line training and/or hands-on training for any new technology, transition to new technology, and/or training on standard and customized reports that are designed to assist of-ficer in managing caseloads more efficiently and supervisors in providing oversight of officers who supervise defendants/offenders

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The contactor shall provide hands-on training that must be approved in advance by the COR and shall not ex-ceed a total of 5 trips per year. All technology and travel expenses associated with any training shall be the fin-ancial responsibility of the contractor.

C.17 Tools

The contractor shall provide all necessary tools to install, adjust, and remove the monitoring unit and the trans-mitter as requested by each user agency. The contractor will provide a minimum of one tool set for every twenty

(20) actively monitored participants.

C.18 Overnight Delivery of Required Notices

In case of equipment or communication line failure, the contractor shall provide delivery of required notices (alerts, daily reports, violations etc.) by overnight delivery, guaranteeing no interruption in service to the re-spective agency.

C.19 RESERVED

C.20 Invoicing and Co-Payments

The contractor shall bill the agencies only for units that are actively in use. Billing shall terminate once an of-ficer notifies the contractor via telephone or via the contractor’s activity website that monitoring has been ter-minated. The contractor shall bill participants directly, receive payments and apply all payments towards the monthly invoice. The contractor shall handle all aspects of billing and show all payments and deductions from the monthly bill.

C.20.1 Direct Payment by Participants (Copayments)

At the direction of the probation or pretrial services officer, and/or in response to an order of the court, parti-cipants may be ordered to pay for all or part, of the cost of monitoring. The government will require the con-tractor to process payments from participants and provide the government with a monthly invoice that shows all copayment funds received during the billing period.

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The probation or pretrial services officer will indicate copayment requirements, including the amount to be paid each month, upon enrolling participants into the monitoring services as instructed by the officer. Where full payment is ordered, the contractor shall bill the participant at the same unit price as awarded.

The contractor shall provide a payment agreement for the participant’s signature that reflects the total amount to be paid during a designated monitoring period, the monthly payment amount and the amount currently due.

The contractor shall bill the participant for the agreed monthly payment amount due for monitoring services to be provided. The contractor may require that the participant pay for services by certified check or money order only.

Monthly Invoice: Each monthly invoice shall identify, by name, the participants who have made payment, amount of their payments, and the invoice to which the amount is credited. Where participants pay all or part of the costs of monitoring, the contractor shall credit all received copayments to the monthly billing period in which charges were incurred. The total amount owed by the government will be the total cost of all monitoring, less any funds the contractor receives from participants for a specified monthly billing period.

Should a participant overpay the amount specified in the payment agreement the contractor will provide an automatic refund to the participant. Overpaid funds of $5 or more will be refunded to self-pay participants hav-ing been inactive in the contractor’s monitoring system for at least 30 days but no more than 90 days. Refunds of overpaid self-pay funds less than $5 may be requested by the chief probation or pretrial services officer (or designee) on behalf of the participant. Refund checks shall be mailed directly to the participants address. The contractor shall no longer bill participants once their period of supervision has been terminated.

The contractor shall bill the agencies only for units that are actively in use. Agencies shall not pay for equip-ment that is not in use (e.g., inactive units, shelf stock, etc.). Billing shall terminate once an officer notifies the contractor via telephone or via the contractor’s activity website that monitoring has been terminated.

The contractor must be capable of billing defendant/offenders directly on a co-payment basis, collect co-payments, and apply these payments to monthly invoices as a credit.

C.21 Testimony Preparation and Appearance

The contractor shall, upon receipt of a subpoena, appear and testify in any legal proceedings convened by the court. Reimbursement for subpoenaed testimony shall be through the Department of Justice or an applicable entity and may be based on a witness fee and expense schedule. Any such costs are outside the scope of this contract. The government will provide any necessary consent/release forms that federal, state, or local law re-quire.

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If required to provide testimony, the contractor shall send the person or persons with direct responsibility for the information requested to appear and testify on behalf of the respective probation/pretrial office.

The…