Amendment_0006_to_USCA14R0006.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

1. CONTRACT ID CODE

2. AMENDMENT/MODIFICATION NO.

3. EFFECTIVE DATE

See Block 16C

4. REQUISITION/PURCHASE REQ. NO. 5. PROJECT NO. (If applicable)

PMDCODE

Mary Mace, 202-502-1298 Procurement Management Division Administrative Office of the United States Courts One Columbus Circle, N.E.

Suite 3-250 Washington, DC 20544-0001

6. ISSUED BY CODE7. ADMINISTERED BY (If other than Item 6)

9A. AMENDMENT OF SOLICITATION NO.

USCA14R0006

CODE FACILITY CODE

8. NAME AND ADDRESS OF CONTRACTOR (No., street, country, state and ZIP Code) (X)

X 9B. DATED (SEE ITEM 11)

02/13/2014

10A. MODIFICATION OF CONTRACT/ORDER NO.

10B. DATED (SEE ITEM 13)

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X XThe above numbered solicitation is amended as set forth in item 14. The hour and date specified for receipt of Offers is extended, is not extended, Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods: (a) By completing items 8 and 15, and returning ____copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM ONLY APPLIES TO MODIFICATION OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

CHECK ONE A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT

ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return _______ copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

The purpose of this amendment is to provide answers to questions received regarding Amendment 0004.

The time for submitting questions is not extended. Additional questions will not be answered.

The closing date remains 2:00pm, April 22, 2014.

The questions and answers follow:

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remain unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print) 16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

(Signature of person authorized to sign)

15B. CONTRACTOR/OFFEROR 15C. DATE SIGNED

By (Signature of Contracting Officer)

16B. UNITED STATES OF AMERICA 16C. DATE SIGNED

NSN 7540-01-152-8070

Previous edition unusable

STANDARD FORM 30 (REV. 10-83)

Prescribed by GSA FAR (48 CFR) 53.243

USCA14R0006 /0006 - Page 1 of 3

AMENDMENT 0006 TO USCAR140006

The questions and answers follow:

Original Question 11

Page 14; Section C; C.9.0 RF and GPS Key Alerts for Monitoring System; 5th Paragraph and Page 19; Section C; C.11.2.5; 4th Paragraph

Both of these requirements reference the use of telephone for closing alerts or notifying officers of events.

Please clarify if the AOUSC requires the contractor to provide Monitoring Center service, where the vendor’s personnel receives notifications for events, such as tampers, and manages the events by following protocols provided by the AOUSC. We understand the protocols may require the vendor’s personnel to communicate with the defendant/offender and/or supervising officer.

Amendment 0004 revised the answer to this question as follows:

Yes, the AOUSC requires the contractor to provide Monitoring Center service, where the contractor's personnel receives notification for events, such as tampers and manages the events by following notification protocols provided by the AOUSC. The protocols require the monitoring center to notify officers of specific key alerts via an automated text and/or email, and in the event an alert escalates and remains open, a telephone call from a live monitoring center staff member may be required as a form of notification. "Outbound" calls are made to officers only as a form of a key alert notification and shall not be made to participants.

Question – Part 1

Since we are focusing on key alerts which are listed in Paragraph 543.10 in the Guide to Judiciary Policy -would all of these require calls to officers in the event an alert escalates and remains open?

Answer:

No. Calls are only required if the officer has established a protocol by which a call is required in the event an alert escalates and does not close. These protocols can vary from officer to officer, and district to district.

However, calls are not the primary method to notify officers of key alerts.

Question: Part 2

If not all of the key alerts, what specific key alerts may require a call if the escalation remains open.

If it is all or a partial list of the key alerts do you have an estimate on the amount of calls from a live monitoring center staff in a 30 day period?

Answer:

No, this information is not available as the number of participants is constantly changing. Offerors are required to propose on the requirements as stated in the solicitation and amendments.

Question: Part 3

What constitutes an escalation in minutes before we make a live call by monitoring personnel? Does the de-scription in 546, Section B stating "will result in the system sending a second or third alert to a backup officer" need to occur before a live call from our monitoring staff would occur? If that is the case, what is the time frame for that automated escalation to happen before a call?

USCA14R0006 /0006 - Page 2 of 3

Answer:

Key alerts escalate after 30 minutes and should the officer and/or district establish a protocol requiring a call to the officer, it can occur either after the initial alert remains open after 30 minutes, or after the alert escalates twice which would by 60 minutes. Again, officers and districts have discretion as to how they establish alert protocols.

All other terms and conditions remain unchanged.

USCA14R0006 /0006 - Page 3 of 3