Amendment_0004_to_USCA14R0006.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

1. CONTRACT ID CODE

2. AMENDMENT/MODIFICATION NO.

3. EFFECTIVE DATE

See Block 16C

4. REQUISITION/PURCHASE REQ. NO. 5. PROJECT NO. (If applicable)

PMDCODE

Mary Mace, 202-502-1298 Procurement Management Division Administrative Office of the United States Courts One Columbus Circle, N.E.

Suite 3-250 Washington, DC 20544-0001

6. ISSUED BY CODE7. ADMINISTERED BY (If other than Item 6)

9A. AMENDMENT OF SOLICITATION NO.

USCA14R0006

CODE FACILITY CODE

8. NAME AND ADDRESS OF CONTRACTOR (No., street, country, state and ZIP Code) (X)

X 9B. DATED (SEE ITEM 11)

02/13/2014

10A. MODIFICATION OF CONTRACT/ORDER NO.

10B. DATED (SEE ITEM 13)

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X XThe above numbered solicitation is amended as set forth in item 14. The hour and date specified for receipt of Offers is extended, is not extended, Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods: (a) By completing items 8 and 15, and returning ____copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM ONLY APPLIES TO MODIFICATION OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

CHECK ONE A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT

ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return _______ copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

The purpose of this amendment is to provide an answer to one question received from Amendment 0003 regarding staffing of the monitoring center to place outbound calls by contractor staff.

The closing date is also extended from 2:00 pm, April 15, 2014, to 2:00pm, April 22, 2014.

The amended clauses follow the answer provided.

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remain unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print) 16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

(Signature of person authorized to sign)

15B. CONTRACTOR/OFFEROR 15C. DATE SIGNED

By (Signature of Contracting Officer)

16B. UNITED STATES OF AMERICA 16C. DATE SIGNED

NSN 7540-01-152-8070

Previous edition unusable

STANDARD FORM 30 (REV. 10-83)

Prescribed by GSA FAR (48 CFR) 53.243

USCA14R0006 /0004 - Page 1 of 3

Clause AMEND 0003 Amendment 0003 to USCA14R0006 was deleted.

AMEND 0004 AMENDMENT 0004 TO USCA14R0006

Question 1

In answer to questions 11, 24, and 42, the agency stated “Manual outbound calls will not be required. However, the monitoring center shall have manpower available 24/7 to troubleshoot technical matters.” The offeror ques-tioned the accuracy of the answers provided regarding outbound calls.

Answer:

Original Question 11

Please clarify if the AOUSC requires the contractor to provide Monitoring Center service, where the vendor’s personnel receives notifications for events, such as tampers, and manages the events by following protocols provided by the AOUSC. We understand the protocols may require the vendor’s personnel to communicate with the defendant/offender and/or supervising officer.

Amended Answer:

Yes, the AOUSC requires the contractor to provide Monitoring Center service, where the contractor's personnel receives notification for events, such as tampers and manages the events by following notification protocols provided by the AOUSC. The protocols require the monitoring center to notify officers of specific key alerts via an automated text and/or email, and in the event an alert escalates and remains open, a telephone call from a live monitoring center staff member may be required as a form of notification. "Outbound" calls are made to officers only as a form of a key alert notification and shall not be made to participants.

This answer applies to original questions 24 and 42 as well.

The following clauses are amended as follows:

C.9.0 RF and GPS Key Alerts for Monitoring System is amended to replace paragraph 4 and add the parenthetical clause (email, text and telephone calls) to paragraph 5. The clause now reads as follows:

To ensure compliance with monitoring restrictions, the contractor shall test for the location of participants at specific locations during prescribed hours. The contractor shall notify the pretrial services/ probation office of any or all of the following system applicable key alerts as specified below. These key alerts shall be generated for all types of technology with the exception of voice verification which will only require notification via email for failed tests. The contractor shall provide the users (officers), through the internet or contractor software with the ability to adjust the amount of time elapsed before a key alert is generated on each key event, but such adjustments shall adhere to the guidelines set forth in The Guide, Volume 8, Part F, Federal Location Monitor-ing Program (Monograph 113)

Key alerts associated with voice verification technology are only required to notify the officer via email that the defendant/offender is not present in the home during a random call or fails a test.

Officers may require immediate notification on key alerts when setting up their alert protocol notification. Of-ficers may require notification sooner than the maximum alert time frames, but may not extend beyond.

Officers shall contact the monitoring center via phone or access internet and/or mobile device to acknowledge and close alerts. Any alert not closed by the officer within the above guidelines will then generate additional

USCA14R0006 /0004 - Page 2 of 3 alerts to his or her designee 24 hours per day/7 days per week (365 days a year). The content of all alerts shall include the name of the participant, nature of the alert, officer’s name, and contact numbers for the participant.

The primary means by which an officer is notified of a key alert shall occur in an automated form as an email and/or text to the assigned officer. Telephonic notifications of key alerts from live monitoring cen-ter staff may be required as a secondary method of notifications in the closed loop protocol, specifically when initial key alerts via text and email are not closed within the escalation process.

All district key alert notification protocols shall be in the form of direct communication (email, text and tele-phone calls) between the monitoring center and the officer’s mobile device. The practice of receiving key alerts via "web monitoring only" is not permitted under this contract.

The contractor shall provide users (probation/pretrial service officers), through the internet or contract- or soft-ware, with the ability to adjust the amount of time that elapses before a key alert is generated on each restric-tion; however, such adjustments shall adhere to the guidelines set forth in The Guide, Volume8, Part F, Federal Location Monitoring Program (Monograph 113), (e.g. transmitter violations, unapproved “enters” and “leaves,” tampers to the transmitter or monitoring unit, etc.).

C.10 “Closed-loop” Alert Escalation Protocol – is amended to correct the key alerts from 15 to 30 minute cycles and to read as follows:

The contractor shall accommodate a “closed loop” key alert escalation protocol required for RF, GPS monitor-ing to include at least one backup officer (preferably supervisor). The contractor shall generate key alerts in two separate 30 minute cycles until the alert is cleared, or at a minimum through the "loop" on two consecutive cycles unless cleared. Additionally, officers may choose to get two alerts (15 minutes apart) before the alert es-calates to the backup officer.

No more than 5 percent of the total alerts reported may be false alerts and the contractor shall provide this per-centage in their monthly reports to the contracting officer’s Technical Representative (COR).

Any month when there is more than 5% false alerts (technical in nature, equipment or software malfunctions) the contractor shall include a mitigation plan in their report for the COR’s approval/action.

C.11.3 Key Alert Notification(s) is amended to revise the second paragraph to include “telephone notific-ation from a live monitoring center staff member” and to read as follows:

Upon the occurrence of any key alert the monitoring system shall notify the assigned officer. There shall be an option for officers to call the monitoring center to close alerts, in addition to the ability to do so via the internet, text message, or email. The monitoring system shall allow for weekend/holiday duty, officer assignments, tem-porary duty/coverage assignments, and ability to notify supervisors if alerts are not closed within a time period specified by The Guide, Volume 8, Part F, Federal Location Monitoring Pro- gram (Monograph 113).

The contractor’s system shall be capable of providing for multiple notifications to multiple persons/agencies by text message email or telephone notification from a live monitoring center staff member to include simul-taneous notifications.

All other terms and conditions remain unchanged.

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