UK_Wide_Wing_Custodial_Services_-_Draft.docx

UK Wing Wide Custodial Performance Work Statement

Table of Contents

Section Number and Title

1.0 Description of Services

2.0 Service Summary

3.0 Government Furnished Property and Services

4.0 General Information

5.0 Appendices

Appendix A, AF Custodial Standards

Appendix B, Estimated Square Footages and Cleaning Level

Appendix C, Floor Plans and Maps

Appendix D, Required Reports/Forms

1. DESCRIPTION OF SERVICES. The Contractor shall provide all management, tools, equipment, and labor necessary to ensure that custodial services are performed at RAF Lakenheath , RAF Feltwell, RAF Mildenhall, RAF Alconbury, RAF Molesworth, RAF Croughton, RAF Fairford, and RAF Welford in a manner that will maintain a satisfactory facility condition and present a clean, neat and professional appearance. The contractor shall accomplish all cleaning tasks and be required to provide and replenish soap, urinal blocks and paper products in all restrooms identified in Appendices A and B, in order to meet the requirements of this PWS and the Service Summary (SS). The cleaning frequencies are established in Appendix A, Air Force Custodial Common Levels of Service Standards. Facility cleaning levels and estimated square footages are established in Appendix B, Estimated Square Footages and Cleaning Level. Facility drawings of areas cleaned are established in Appendix C, Floor Plans and Maps. All work performed by the contractor shall be performed in accordance with all applicable laws, regulations, Headquarters Air Force (HAF) standards, instructions, and commercial practices.

1.1 Facility Cleaning Services:

1.1.1 Non-Carpeted Floors (Hard Floors: Vinyl Tile, Ceramic Tile, Wood, Concrete, etc...) Hard floors shall be maintained free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter and other foreign matter by effective routine cleaning. Cleaning shall be accomplished by the most appropriate method (vacuum, sweep, dust mop, damp mop, spot clean, etc.) and with cleaning solutions if applicable, for the specific floor type. After cleaning, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Baseboards, corners, and wall/floor edges shall also be clean. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

1.1.2 Carpeted Floors. Carpets shall be maintained free of soil, dirt, debris, litter and other foreign matter by effective routine vacuuming. The contractor shall use efficient vacuum cleaners shall offer high airflow, high efficiency filtration, and an adjustable rotating brush agitation for more effective soil removal. Any spots and spills shall be removed by the carpet manufacturer’s approved methods or other commercially accepted practices as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the facility manager. Area and throw rugs shall also receive this service. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

1.1.3 Stairways/Elevators/Handicap Lifts. All floor surfaces shall be cleaned in accordance with paragraph 1.1.1 or 1.1.2, as appropriate. Stair guards, handrails, wall caps and baseboards shall be free from grease and grime. The Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to 72 inches height from stair tread level, to provide or maintain a clean, uniform appearance.

1.1.4 Entrance Lobbies and Corridors. Clean all millwork, baseboards, glass doors and all floor surfaces. Area shall be free and clear of all cobwebs, debris, dirt and stains.

1.1.5 Clean Floor (Walk-Off) Mats. Vacuum and clean interior and exterior floor mats. Mats shall be free of all visible lint, litter, debris, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location.

1.1.6 Emergency Cleaning Services. Upon notification, the Contractor shall perform emergency cleaning required in any building, area, or room covered under this contract. The COR will notify the Contractor as soon as an emergency cleaning requirement is known. Contractor shall begin emergency work, as determined by the COR, within thirty minutes of notification, which may be verbal. This service includes spills, vomit and other bodily fluids. Performance of this work shall in no way relieve the Contractor of performing normal custodial work required under this contract. The Contractor shall be allowed a reasonable amount of time to complete all interrupted service.

1.1.7 Contingency/Special Event Cleaning. Contingency/special event cleaning can be performed on facilities identified by the Contracting Officer’s Representative (COR). The COR will notify the Contractor as soon as a contingency requirement is known. Any facility activated under this condition shall be thoroughly cleaned in any sleeping areas, office areas, or common areas, also being called “the initial clean”. After which, the Contractor shall perform routine services as identified by the COR for the duration of the contingency. Example of this, Give Parents A Break event at the Child Development Center, clean sleeping rooms upon move-out of occupants or clean common/office areas on a daily basis, etc. Upon completion of the contingency event, the Contractor will again thoroughly clean the facility, also called “the final clean”. Performance of this work shall in no way relieve the Contractor of performing normal custodial work required under this contract. The Contractor shall be allowed a reasonable amount of time to complete all interrupted service.

1.2 Restrooms/Locker Rooms Cleaning Services: Including ball field/ park area toilets, locker, shower and VIP cleaning services.

1.2.1 Sign In Sheet – The Contractor is required to establish and maintain a sign in sheet for each restroom. The sheets are to be posted by Contractor personnel in each bathroom. Contractor employees shall annotate date, time, full name and signature of cleaners when service is performed. All sheets shall be an official sign in roster with proper sections to input date, time, name and signatures.

1.2.2 Clean and Disinfect. All surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures to include removable shower drain covers, saunas, partitions, dispensers, doors, walls, partitions, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), walls, and other such surfaces shall be cleaned and disinfected using a germicidal detergent. Restrooms shall have a clean scent or no odor at all. Showers, toilets, and urinals will be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits. Mirrors shall be clean and have no streaks or other removable matter. Partitions shall be smudge, stain free. Vents (within 72 inches of the floor) shall be clean. Restroom sinks, countertops, and fixtures shall be free from water and scale deposits, soil, streaks, and other removable matter. Walls and grout shall be free of all film, spots, and detergent buildup.

1.2.3 Restroom Floor Care. All floor surfaces shall be maintained in accordance with paragraph 1.1.1 by effective routine cleaning. Moveable items shall be tilted or moved to sweep and damp mop underneath. Grout on the wall and floor tiles shall be free of dirt, scum, mildew, and residue.

1.2.4 Stock Restroom Supplies. Contractor shall ensure restrooms are stocked sufficiently so any provided supplies including toilet tissue, paper towels, and hand soap do not run out. Supplies shall be stored in designated areas. If supplies run out prior to the next service date, the contractor shall refill within two hours of notification. An increased amount of supplies may be necessary for customer service buildings or facilities housing children.

1.2.5 Drinking Fountains. Contractor shall clean all facility drinking fountains, typically located near or in the vicinity of restrooms. All porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountains shall be cleaned and disinfected. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

1.2.6 Restroom Trash Removal. All trash containers in restrooms and locker rooms shall be emptied, trash disposed, and containers returned to their original locations. The contractor shall provide and replace any obviously soiled, worn or torn plastic trash can liners. Trash receptacles shall be left clean, free of foreign matter and free of odors.

1.2.7 Offensive/Hygiene Waste Bins. With reference to estimated square footage listings found in Appendixes B and C of this PWS, the contractor shall provide and service feminine hygiene disposal units to those facilities with latrines and restrooms. The handling of Offensive/Hygiene Wastes should follow practices and principals established by applicable United Kingdom’s (UK) laws and regulations.

1.3 Periodic Cleaning Services: (Services performed on a monthly, quarterly, semi-annual, annual basis).

1.3.1 Periodic Hard Floor Maintenance. Hard floors shall be cleaned, scrubbed, sealed, polished, waxed, and stripped as required for the appropriate surface to maintain, protect and ease normal routine floor cleanings. After periodic maintenance, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water.

1.3.2 Periodic Carpet Restorative Cleaning. Carpets shall be cleaned using hot water extraction methods in order to remove embedded soil from carpet fibers. Cleaning shall employ an effective technique and method to address soil suspension, soil extraction and drying. After cleaning, the carpeted area shall show an improvement in visible appearance. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items. Chairs, trash receptacles, and other items shall be moved to clean carpets underneath and returned to their original location after the carpet has dried.

1.4 Special Cleaning Requirements.

1.4.1 Child Development Center (CDC). Designated CDC facilities shall be maintained in accordance with AFI34-248 Child Development Centers, summarized below and Appendix A. Kitchen areas are not part of the contractor’s responsibility for cleaning. All cleaning requirements will be performed either before or after CDC operational duty hours except for any cleaning requirement standard performed more than 1 time daily. For those specific cleaning requirements of 2 or more times daily at least one cleaning will be performed during operational duty hours. Daily floor cleanings shall be accomplished during operational duty hours as indicated in Appendix A.

1.4.2 Security Clearance/ Background Check Requirements.

1.4.2.1 All personnel employed on a US military installation require the proper background check to be completed before they are authorized unescorted access to the installation, facilities, and if necessary computer networks. For the purpose of this contract, these positions are deemed non-sensitive, which by US government definition means do not require access to US classified information. Reference documents can be provided to the contract company for review if required: DoD 5200.2-R, Personnel Security Program; DoD Instruction 1000.13 and Volume I, Identification Cards for Members of the Uniformed Services, Their Dependents, and Other Eligible Individuals; DoD Instruction 1402.5, Criminals History Background Checks on Individuals In Childcare Services; AF Instruction 31-501, Personnel Security Program; AF Instruction 31-101, Integrated Defense; and AF Instruction, USAFE Supplement 31-101, Integrated Defense.

1.4.2.2 Before any employee is authorized to perform work on this contract, the contract company will provide new employee information as requested by the COR for the US government to verify the employee meets the requirements for unescorted access to the installation, or if a background check is required. If a background check is required the contract company will coordinate with the COR for the new employee to complete all requested documentation to be submitted to the investigative service provider within three days of the first day of employment. Failure to provide proper documentation will terminate the employee’s unescorted access to the installation, etc. in performance to work on this contract, until the documentation is properly submitted. NOTE: one requirement is a local file check, and this can take several days’ even weeks to complete BEFORE documents can be submitted to the investigative service provider.

1.4.2.2.1 If the investigation is submitted to the US government Office of Personnel Management then unescorted base access can be granted when (a) the investigative service provider opens the case, (b) a favorable fingerprint report is returned from the FBI, and (c) the unit commander or director favorably reviews the submitted investigation package.

1.4.2.2.2 When the proper background check has been favorably completed and documented the COR will inform the contract company. The COR may request the USAFE Form 77, Base Entry Identification or a CAC be issued to the employee. The end date will be no later than the end of the contract or in three years from issue, whichever is sooner.

1.4.2.3 Any employee that will work at the Youth Center or the Child Development Center (CDC) may require additional background checks. Before an employee is authorized to perform work in the Youth Center or CDC, the contract company will provide employee information as requested by the COR for the US government to verify the employee meets the requirements. If a background check is required the contract company will coordinate with the COR for the new employee to submit all requested documentation for the investigative service provider before they are authorized to work in these facilities. The employee will not be authorized to be alone in the Youth Center or CDC until the background check is completed.

1.4.3 Required Training. All contract employees working at the CDC, and or Youth Activity Center shall be required to attend annual training on child abuse prevention, identification and reporting. (AFI 34-248, 5.4.4) The training will be conducted during normal duty hours by a government certified trainer. It shall be the Contractor’s responsibility to ensure new employees working at the CDC, and or Youth Activity Center receives this training.

1.4.4 Immunizations. All Contractor employees assigned to the CDC, and or Youth Activity Center shall be free of communicable diseases to include tuberculosis, prior to entering either facility.

1.4.4.1 Required Documentation. The Contractor shall provide a summary spreadsheet listing of all employees proposed to work in CDC and/or Youth Activity Center with the employees name, position, date background checks were initiated and completed, date child abuse training was completed, certification that immunization requirements have been met and employee statement (1.4.2) for assignment to work in the CDC and or Youth Activity Center. In the event that an employee is replaced, even temporarily, the replacement shall meet all requirements set forth in paragraph 1.4.2 through 1.4.4, inclusive, be completed prior to beginning work. Failure to fulfill these requirements, in sufficient time to replace an employee, will not relieve the Contractor of their responsibilities under this contract. Failure to provide these statements will prohibit Contractor employee(s) entrance into the CDC and/or Youth Center. It shall be the Contractor’s responsibility to update the spreadsheet as necessary.

1.4.4.2 Required Identification. All employees shall wear a nametag or other identifying apparel. (AFI 34-248, 8.7.7)

1.4.5. Cleaning Requirements Child Development Center. Physical contact shall not be allowed with children and contractor employees shall not be alone with children unsupervised.

1.4.5.1 Disinfecting, Cleaning and Sanitizing Solutions. The Contractor shall store cleaning solutions in a non-brand name container and clearly labeled as “BLEACH WATER”. The solution shall be kept out of children’s reach at all times.

1.4.5.1.1 Cleaning Solution: Use of soap and water to remove visibly soiled areas.

1.4.5.1.2 Disinfecting Solution: Use of a chemical agent to prevent infection from non-food surfaces and equipment by destroying harmful bacteria and other microbes.

Examples:

· Liquid chlorine bleach (without scent), one-quarter (1/4) cup (5.25% sodium hypochlorite) in one (1) gallon of water (or 1 Tablespoon bleach in 1 quart water), made fresh daily.

· Quaternary Ammonium Compound mix at 400 ppm or as directed and confirm with test papers.

· Pine Oils (must be at least 70% pine oil) follow manufacturer’s directions.

· Commercial Disinfectants follow manufacturer’s instructions.

1.4.5.1.3 Sanitizing Solution: A limited list of chemical agents that reduce the number of bacteria and viruses to a safe level for public health requirements. Use sanitizers on food contaminated surfaces and equipment.

· Examples:

· Liquid chlorine bleach (without scent), 1 Tablespoon (5.25% sodium hypochlorite) in one (1) gallon of water, made fresh daily; must be left on for 2 minutes to be effective.

· Quaternary Ammonium Compound mix as directed and confirm with test papers. Check with label to ensure it is recommended for food surfaces. Ammonium compounds are deactivated by soap and detergents and may not protect against all bacteria. Follow manufacturer’s instructions and allow time to work.

1.4.5.2 Cleaning Products Approval. The Contractor shall provide a list of all cleaning products to be used in CDCs and Youth Activity Centers to the directors of those facilities to ensure that the cleaning products are suitable for use in a child care environment. The cleaning products which include warnings that they may not be used in areas occupied by children cannot be used. Chemical air fresheners are not permitted. All chemicals and other potentially dangerous products (except bleach water solution) must be stored in their original, labeled container in a locked closet inaccessible to children.

1.4.5.3 Cleaning Equipment/Materials. Trash, mops, brooms, and cleaning buckets shall be inaccessible to children.

1.4.5.4 Clean/Sanitize Tables, Chairs, and Highchairs. The Contractor shall clean tables, chairs, and highchairs used for eating after each meal and will sanitize daily. The Contractor will sanitize all other remaining tables and chairs daily. The Contractor may move tables and chairs as required for cleaning purposes, however these must be returned to their original location and positions.

1.4.5.5 Clean/Sanitize Food Preparation and Diaper Changing Tables and Adjacent Walls.

The Contractor shall clean food preparation tables, diaper changing counters, sinks, and adjacent walls with hot water and detergent and then sanitize with a bleach solution.

1.4.5.6 Sweeping/Mopping Non-Carpeted Floors. The Contractor shall sweep and mop (clean and sanitize) the floors underneath all eating tables and adjoining walls (if necessary) after each meal. Floors for children under two shall be cleaned after breakfast, lunch, and afternoon snack. Floors for children over two shall be cleaned after breakfast and lunch. The Contractor shall move furniture (to include tables and chairs) as required for cleaning purposes, however furniture must be returned to the original location and positions.

1.4.5.7 Other Non-Carpeted Floors. All other floors (not including restrooms) shall be swept, mopped with hot water, and sanitized with the bleach water solution (daily for children under two and twice daily for children over two).

1.4.5.8 Clean/Sanitize Children’s Toilets and Fixtures. Toilets, sinks and adjacent walls (up to height of four feet) will be cleaned with hot water and detergent and then sanitized with the bleach water solution at least twice daily (after lunch and in the evening, after hours) for children over two years old rooms and once per day for children under two years old rooms.

1.4.5.9 Scrub/sanitize cabinets to include handles, cabinets and millwork. Millwork is defined as doors, wooden window frames, dado rails, sashes and trim. Cabinets defined as case or cupboard, usually having doors or shelves. Scrub/sanitize to remove all dust, smudges, fingerprints or other marks. Clean and sanitize faucets, sinks, countertops. All sinks (to include faucets) in children’s activities rooms shall be cleaned and sanitized to include descaling. After cleaning/sanitizing the sinks shall be free of dust dirt and debris and have a fresh clean smell. All counters shall be cleaned/sanitized so as to be free of any dirt debris stains or marks.

1.4.5.10 Sweep/Mop Children’s Bathroom Floors. The Contractor shall sweep and mop the children’s bathroom floors, first with hot water and detergent and then sanitized with the bleach water solution.

1.4.5.11 Non-carpeted floor maintenance. The Contractor shall spray buff all non-carpeted floors once a month. These floors shall also be stripped and waxed on a semi-annual basis, after operating hours. The Contractor shall remove all movable furniture prior to stripping and waxing.

1.4.5.12 Vacuum. The Contractor shall maintain all carpet areas free from visible soil and vacuumed at least once per day when children are not present in the activity rooms, to maintain clean and sanitary conditions.

1.4.5.13 Carpet Maintenance. The Contractor shall clean all carpet using hot water extraction methods in accordance with the standards as listed in Appendix A, preferably on weekends or after operating hours, to ensure carpets are completely dry when children are present.

1.4.5.14 Empty Trash Cans and Diaper Pails. The Contractor shall empty trash cans once daily and diaper pails twice daily. The contractor shall provide, and replace worn, torn or otherwise soiled plastic trash bags suitable for the type of trash containers within the entire facility.

1.4.5.15 Outdoor Trash Cans. Playground trash cans shall be emptied when 80% full. Liners of an appropriate size and type shall be replaced.

1.4.5.16 Clean/Sanitize Trash Container and Diaper Pail. The Contractor shall disinfect trash containers and diaper pails daily, first with hot water and detergent and then sanitized with the bleach water solution.

1.4.5.17 Stock Restroom/Facility Supplies. The Contractor shall ensure restrooms and facility supplies are sufficiently stocked so any provided supplies including toilet tissue, paper towels, and hand soap do not run out. Supplies shall be stored in designated areas. If supplies run out prior to the next service date, the contractor shall refill within two hours of notification.

1.4.5.18 Dusting. Low dusting includes surfaces below 6 feet of the floor and must be free of dust, lint, cobwebs, and litter. High dusting includes surfaces above 6 feet up to ceiling height. Surfaces could include items such as tables, shelves, bookcases, storage lockers, window sills, hand rails, pictures, clocks, window blinds, ceiling fans, etc.

1.4.5.19 Windows/Interior Glass. All windows and interior glass, including glass in doors, partitions, walls, display cases, and directory boards shall show no traces of film, dirt, smudges, water, or other foreign matter.

1.4.5.20 Windows/Exterior Glass. Clean all exterior windows, after cleaning; glass shall be free of film, dirt, smudges, water and other foreign matter.

1.4.5.21 Walls. Routine Cleaning and Dusting. Walls shall be routinely cleaned/ dusted to remove cobwebs, dust, smudges, finger prints, dried food, marks and splashes. Walls shall be spot cleaned as needed to remove any marks or debris.

1.4.5.22 Clean Drinking Fountains. Clean drinking fountains with sanitizing solution once daily.

1.4.5.23 Clean Door Knobs. Clean door knobs with sanitizing solution once daily.

1.4.6 Special Requirements (And Level 4 Cleaning). The Contractor shall accomplish all cleaning tasks IAW 1.1, 1.2, 1.3 and 1.4 as appropriate, for Special Requirement Facilities (Youth Center, School Age Program, Fitness Center), identified in Appendices A and B, in order to meet the requirements of this PWS and the Service Summary (SS). Minimum cleaning frequencies are established in Appendix A, Air Force Common Levels of Service Standards.

1.4.6.1 Hallways, Corridors, Lobbies, Stairwells, Entranceway. The Contractor shall accomplish all tasks to include cleaning interior/exterior high glass (Atrium all surfaces), entranceway glass doors.

1.4.6.2 Locker Rooms, Public Restrooms, Family Changing Areas. The Contractor shall accomplish all tasks as detailed at Para 1.2 thru 1.2.7. In addition to the aforementioned paragraphs, the Contractor shall also be required to clean and disinfect weight scales and infant changing tables.

1.4.6.3 Saunas/Steam Rooms. The Contractor shall accomplish all tasks to include the cleaning and disinfecting of all walls, benches and glass.

1.4.6.4 Parent Child Areas and Exercise Rooms. Exercise rooms shall be cleaned in accordance with Para 1.1.1/1.1.2. In addition, the Contractor shall accomplish all tasks to include the cleaning of all equipment housing in contact with floor, up to 24 inches in height.

1.4.7 727 AMS AMC Passenger and Freight Terminal - Special Custodial Task Frequencies. The Contractor shall accomplish all cleaning tasks IAW 4.1.1.1.2.

1.5 Contractor Provided Equipment and Supplies.

1.5.1 Contractor-Furnished Equipment/Vehicles. The Contractor shall provide and maintain all equipment and vehicles necessary to perform the requirements of this contract. The Contractor may perform cleaning, minor repair and other normal maintenance requirements of equipment on site. Maintenance and repair of contractor vehicles or their privately owned vehicles shall not be accomplished on site. Contractor vehicles shall have the company name prominently displayed on both sides of the vehicle and be maintained to present a neat, professional appearance. Contractor vehicles shall be used solely for the intended purpose of performing services in this performance work statement during normal hours of operation.

1.5.1.1. All equipment used in the performance of this contract shall be in good operable condition and carry a U/L (Underwriters Laboratory) listing. Equipment found to be unsafe and unable to function as designed, shall not be used in performance of this contract. The CO or contracting officer designated representative (COR) may inspect the contractor’s equipment and vehicles at any time and direct the removal of any unsafe or unusable equipment or vehicle from the installation.

1.5.1.2 The Contractor shall provide adequate numbers of equipment items and vehicles to effectively fulfill the scope of this contract. In addition, the contractor shall maintain or have backup capability to provide continued service in the event primary equipment or vehicles are down for extended maintenance or repairs. Equipment failure shall not alleviate the contractor from performing any requirement contained in this contract.

1.5.2 Contractor Furnished Restroom Supplies.

The contractor is to provide consumable usage figures to the COR’s on a monthly basis.

Plastic Trash Can Liners/Bags: Suitable for the type of trash receptacle. Toilet Tissue: Two-ply.

Paper Towels: Bi-Fold, Tri-Fold, Dispenser type.

Hand Soap: Liquid anti-bacterial soap for installed liquid soap dispensers, or hand size push/pump liquid anti-bacterial soap when installed dispensers are non-operational.

Recycled Products: 100 percent of all paper products procured (toilet tissue and paper towels) shall contain recycled materials.

1.6 Miscellaneous Requirements

Turn off unnecessary lights.

Report fire hazards, conditions, and items in need of repair to the COR. Turn in lost and found articles to the COR.

Notify COR when unauthorized or suspicious persons are seen on the premises.

Employees entering any facility or area after it has been secured shall enter through one door and lock the door behind them. These facilities or areas shall not be left unsecured at any time, including the period when work is being performed. Upon completing work in a facility or area, Contractor employees shall ensure all doors and windows that were secured upon their arrival are closed and secured upon their departure.

The Contractor shall display the appropriate caution signs when cleaning floors or any other surface that might pose a risk to injury for any personnel that are present.

2. Service Summary (SS): The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and the contractor’s Quality Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of government validation and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. During the first initial 30 days of the contract, two additional errors on each task shall be allowed in an effort to identify normal phase-in problems, except for any periodic cleaning service.

Para

SS-1

Facility Cleaning Service

a. Non-Carpeted Floors

b. Carpeted Floors

c. Stairways / Elevators / Handicap Lifts

d. Walk-off Mats

e. Trash Removal 1.1, inclusive

SS-2

Restrooms/Locker Rooms Cleaning Services

a. Clean and Disinfect

b. Floors

c. Supplies

d. Drinking Fountains

e. Trash Removal 1.2, inclusive

SS-3

Periodic Cleaning Services

a. Hard Floor Maintenance

b. Carpet Restorative Cleaning 1.3, inclusive.

SS-4

Quality Control Inspection procedures are followed and documented in accordance with Contractor’s Quality Control Plan (incorporated into contract after award).

SS-5

Special Requirements

a. Child Development Center(s)

b. Fitness Center

c. Youth Center

d. School Age Program 1.4, inclusive

2.1 Quality Control The contractor shall develop and maintain a quality control program to ensure custodial services are performed in accordance with commonly accepted commercial practices and services identified in this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-performance and continual repeat of defective service does not occur. As a minimum, the contractor shall develop quality control procedures addressing the areas identified in paragraph 2, Service Summary.

2.2. Quality Assurance. The government will inspect and evaluate the contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. The COR will use the contractor’s work schedule or modified version thereof, to record validation results. Results of the validation then become the official Air Force record of the Contractor’s performance. When a performance threshold has not been met or contractor performance has not been accomplished, the COR will initiate and provide the CO a Contract Discrepancy Report (CDR) for issuance to the contractor. The contractor shall respond to the CDR IAW instructions provided and return it to the CO within 10 calendar days of receipt.

2.2.1. Deductions for Nonconforming Service. The Government's basis for evaluating the validity of nonconforming service and associated defects by the contractor shall be determined by the Performance Objectives and associated Performance Thresholds outlined in the above table under paragraph 2.0, Services Summary.

2.2.1.1. Should nonconforming service(s) be identified by the COR, re-performance by the contractor shall be the preferred and initial method to correct associated performance deficiencies. When re-performance by the contractor does not correct the deficiency, or is not possible, and resultantly exceeds the prescribed Performance Thresholds of the Service Summary, the Government shall seek an equitable price reduction for acceptance of nonconforming services IAW FAR Clause 52.212-4(a) Contract Terms and Conditions -- Commercial Items; Inspection/Acceptance and FAR Clause 52.246.4 – Inspection of Services—Fixed Price.

2.2.1.2. Calculations for price reductions resulting from nonconforming services by the contractor will be applied as follows: Price reductions for nonconforming services are cumulative on a monthly basis, with each deduction amounting to 10% of the daily cost of the pertinent line item funding. For example, should the Contractor receive three (3) defects in a month for basic restroom/locker room cleaning services in a given category per activity, the Contractor shall receive a deduction amounting to 30% of one day’s cleaning cost for the pertinent line item of services deemed unsatisfactory after initial re-performance.

Additionally, the maximum amount of price reductions by Government shall be limited to one defect per building, per day, per service summary item, in accordance with the routine cleaning schedule provided by the Contractor. If a building falls under more than one CLIN/cleaning level, reductions shall be applied to each applicable CLIN.

2.2.1.3. For nonconforming services that the Contractor is unable to correct, and are resultantly determined by the COR to exceed the prescribed Performance Thresholds of the Service Summary, respective defects shall be documented and compiled by the COR on a monthly basis, and brought to the attention of the Contracting Officer. The Contracting Officer shall evaluate documented defects, validate accordingly, and calculate associated price reductions for monthly invoicing. The Contracting Officer is the final authority regarding price reductions for nonconforming services and once their respective approval is granted, the Government shall provide acceptance of services for purpose of payment to the Contractor.

2.3 Performance Assessment.

2.3.1 Periodic Validations. This method requires the COR to employ a “spot check” style of evaluation based on the contractor’s incorporated Cleaning Frequency Schedule (CFS, PWS paragraph 4.19). Periodic validations will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends. The CFS or modified version thereof, shall be used for COR scheduled inspections and results documentation.

Any unsatisfactory inspection (defect) result shall be recorded, and the Contractor shall re- perform the service within 2 hours after notification.

Exceeding the performance threshold for any of these performance objectives in any one month period shall result in a warning or letter of concern from the CO.

Exceeding the performance threshold of these performance objectives, in any combination for any two, or more consecutive or non-consecutive months during a contract period shall constitute an immediate Progress Meeting with the Multi-functional Team. All remedies shall be in accordance with the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

2.3.2 Customer Complaints. The COR will receive and investigate complaints. The COR shall be responsible for initially validating customer complaints. The CO shall make final determination of the validity of customer complaint(s) in cases of disagreement with the COR and the Contractor. Validated customer complaints shall be re-performed within 2 hours of notification.

Exceeding the performance threshold for performance objectives in any one month period shall result in a warning or letter of concern from the CO.

Exceeding the performance threshold for performance objectives for any two, or more consecutive or non-consecutive months during a contract period shall constitute an immediate Progress Meeting with the Multi-functional Team. All remedies shall be in accordance with the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

2.4 Periodic Quarterly Progress Meetings. The CO, Functional Commander, COR, other government personnel as appropriate, and the Contractor shall periodically meet to discuss the Contractor’s performance. The following issues shall be discussed; opportunities to improve the contract, any modifications required of the contract, unsatisfactory inspections and valid customer complaints against each performance objective observed and steps taken by the Contractor to prevent occurrences in the future. The Contractor shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends. The minutes of these meetings will be reduced to writing, signed by the CO and any other signatures as deemed appropriate, distributed to the functional area and the contractor. Should the contractor not concur with the minutes, the contractor shall provide a written notification to the Contracting Office identifying areas of non-concurrence for resolution.

3.1 GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.2 Government Furnished Facilities. The government will allocate a space in the Contractors Compound on Rochester Road, RAF Lakenheath for the Contractor to site their own portable building to be used as Office/Storage Facilities. No sewage facilities or water supply can be linked to this building; however there is a toilet block on site and an outside water tap. The government will allocate space on base at RAF Mildenhall for the Contractor to be used as Office/Storage Facilities. No alterations to the allocated space will be made without specific written permission of the Functional Commander and the CO as coordinated and approved via the Civil Engineer Work Order Form 332. In case of alterations necessary for compliance with Occupational Safety and Health Administration (OSHA) such permission will not be reasonably withheld. The Contractor shall return the space provided back to the Government in the same condition as received allowing fair wear and tear and approved modifications.

3.2.1 Janitorial Closets. Where possible janitorial closets will be available for use by the Contractor, without cost, for the purpose of storing materials and equipment, excluding flammable materials. The Contractor shall be required to maintain odorless and clean closets. Closets will be free of clutter and debris. Cleaning supplies and tools will be stored and organized in such a manner as to allow easy access and movement in closet. Closets provided for janitorial service use will be locked if locks are available. The government will not be responsible for Contractor’s stored supplies or equipment kept in the building or janitor’s closets or for the Contractor’s employees’ personal belongings. All property of the Contractor should be clearly marked as such.

3.3 Government Furnished Supplies and Equipment. None.

3.4 Government Furnished Utilities. The Government will furnish electricity, water and sewage service as necessary for accomplishment of work in accordance with this contract.

3.4.1 Utility Conservation. The Contractor shall adhere to all base level utility conservation practices or requirements. The Contractor shall be responsible for operating under conditions that prevent waste of utilities.

3.4 Telephone Service. The Government will only provide on base telephone service.

3.5 Security, Fire and Medical Services. The Government will provide police and fire protection (dial 911 from any Base telephone). In the event of a medical emergency, base ambulance service for transporting an injured employee to a local hospital is available on a cost reimbursement basis.

3.6 Solid Waste Collection and Disposal. The Contractor shall use existing bulk containers (Red Dumpsters) to dispose of trash or solid waste generated from accomplishment of services detailed in this PWS. The contractor shall adhere to all base level recycling programs.

3.7 Mail Service. The Contractor shall be responsible for coordinating with the US Postal Service for the delivery of mail to the Contractor's facility or post office box.

4. General Information

4.1 Hours of Operation. The contractor shall perform the services required under this contract during the following hours 07:30 – 16:30 unless otherwise stated in para 4.1.1.1. The contractor is not required to perform services on Federal Holidays.

4.1.1 Normal Base Hours. Base hours of operation are 07:30 – 16:30. The Contractor may find it necessary to deviate from the normal base hours of operation, to ensure timely completion of work under this PWS at no additional cost to the government.

4.1.1.1. Base Wide Facilities, Hours of Operation with Special Restrictions:

[RAF Lakenheath/Feltwell]

Facility Number

Fri 04:30 – 21:00 hrs Sat/Sun/Federal Holidays/Down/Family Days – 08:00 – 20:00 Closed Christmas and Thanksgiving

Closed Federal Holidays

Closed Federal Holidays After Hours Evening Clean 18:00-21:00 hrs

Fri 08:30 – 21:00 hrs Sat 12:00 – 21:00 hrs Sun 12:00 – 18:00 hrs Closed on Federal Holidays

Mon/Wed/Fri 09:00 – 16:30 Tue/Thu 07:30-16:30 Closed Federal Holidays

Open only for services, key available from Lakenheath Chapel

Youth Center

All

06:30-20:00 Mon-Thurs 06:30-21:00 Fri 09:00-18:00 Sat (1 October - 1 April) Except US Holidays After Hours Evening Clean to commence immediately after facility closure

Mon – Wed 10:30 – 19:00 Thur 10:30 – 13:00 (Closed 13:00 – 15:00) 15:00 – 19:00hrs Fri 11:00 – 18:00hrs Sat 12:00 – 16:00 hrs Sun Closed Closed Federal Holidays

[RAF Mildenhall]

Facility Number

Sat/Sun/– 08:00 – 20:00 Federal Holidays/Down/Family Days 0800-1700 Closed Christmas and Thanksgiving

Closed Federal Holidays After Hours Evening Clean 18:00-21:00 hrs

Closed on Federal Holidays

School Days 1400-1830 Mon-Fri Non School Days 0700 – 1830 Mon Fri Except US holidays

0930-1630 Fridays Closed federal holidays

Youth Center

All

06:30-20:00 Mon-Fri 14:00-20:00 Sat Except US Holidays

[727AMS, RAF Mildenhall}

06:30 – 22:00

Monday – Sunday 06:30 – 22:00

4.1.1.1.2 727AMS Special Custodial Task Frequencies: Service level for 727 AMS who occupy Bldg. 598, at RAF Mildenhall will require the following levels of service above the normal AF standard Prestige level of service.

Bldg 598, Passenger Terminal will require daily trash collection from the receptacles in the public areas of the terminal, such as waiting areas, departure and arrivals lounges. All office areas in Bldg. 599, AMC Freight Terminal and office areas in Bldg. 598 Passenger Terminal will require the AF Basic, Level 2 standard of cleaning. (Office areas will still comply with central collection of trash).

Bldg 599 centralized location – Downstairs Lift Area Bldg 598 centralized location – Office Room #DG14

In addition to the tasks/frequencies approved in the AF PWS, the additional tasks and frequencies will be required for Bldg. 598, Passenger Terminal

0. Sweep/Mop floors/Vacuum carpets from 2/week to daily

0. Shampoo Carpet from 1/year to 4 x year

0. Clean walk-off mats from 2/week to daily

0. Trash collection to Daily from common areas in the terminal lobby, lounges & Gates (admin areas are fine w/ 2/week from central collection point)

0. Add low & high dusting 1/week

0. Add glass (Internal glass on SPE entrance foyer, arrivals exit doors and facilities exit area) clean 2/week

0. Add chrome ( Wall buffer rails, door protection posts and A/C venting plates) cleaning 2/week

0. Specifically add "showers" to the "descaled toilets and urinals" within the restroom services

4.1.1.1.3 Building 598, AMC Passenger Terminal should receive the same level of special cleaning requirement for their Family Room as covered under Special Cleaning Requirements in paragraph 1.4.1 Child Development Center (CDC).

4.1.1.1.4 727 AMS Emergency or Special Event Cleaning Services. Additional emergency or special event cleaning will be requested IAW paragraphs 1.1.6 & 1.1.7. Payment will be made utilizing the 727 AMS GPC card.

[RAF Alconbury, RAF Molesworth, RAF Croughton, RAF Fairford, RAF Welford – Listed In Appendix B]

4.1.2 Child Development Center (CDC), Hours of Operation. 06:00 – 18:00 hrs. All cleaning requirements will be performed either before or after CDC operational duty hours except for any cleaning requirement standard performed more than 1 time daily. For those specific cleaning requirements of 2 or more times daily at least one cleaning will be performed during operational duty hours. Daily floor cleanings shall be accomplished during operational duty hours as indicated in Appendix A.

4.2 Federal Holidays.

New Year’s Day - 1 January Martin Luther King Day - 3rd Monday in January Washington’s Birthday - 3rd Monday in February Memorial Day - last Monday in May Independence Day - 4 July Labor Day - 1st Monday in September Columbus Day - 2nd Monday in October Veteran’s Day - 11 November Thanksgiving Day - 4th Thursday in November Christmas Day - 25 December

If these holidays fall on Saturday, the preceding Friday will be observed. If these holidays fall on Sunday, the following Monday will be observed. If a holiday falls on a scheduled service day, the Contractor shall be responsible for rescheduling services for the first day post the holiday observance.

4.3 Base Closures. Work scheduled but not accomplished because of base closure due to weather, exercises, or actual alert, will be accomplished as soon as possible after reopening the base.

4.4 Reserved.

4.5 Contractor/Employee Base Pass and Identification, Special Clearances and Vehicle Passes. The contractor shall comply with all requirements and procedures IAW AFFAR 5353.242-9000, Contractor Access to Air Force Installations. All documentation shall be submitted at the pre-performance conference. All contractor personnel performing services under this contract requiring unescorted access to the base are required to obtain a MOD security clearance and a base pass. The passes shall be returned immediately to the Security Forces Office when the pass expires, the Contractor no longer employs the passholder, the contract is completed, or when directed by the Contracting Officer. At no expense to the Contractor, the Government shall furnish all initial and refresher training and orientation. The Contractor shall submit a complete list of all personnel requiring passes upon award of contract and no later than 45 days prior to any new pass requirements. The Contracting Officer Representative is responsible for coordination of base access passes.

4.6 Cleaning and Restroom Supplies. The contractor shall furnish a listing of all cleaning and restroom supplies to be utilized during the contract period to the CO not later than the pre-performance conference for acceptance by the CO. After award, any new cleaning supplies added to the contract will need acceptance before being used on the installation. The cleaning inventory supply list shall contain the following information: product name, manufacturer, item use, disposal procedures, and storage of item.

4.6.1 Hazardous Material Identification. Material Safety Data Sheets (MSDS) are required as specified in the latest version of Federal Standard No. 313 (including revisions adopted during the term of the contract) for any other material designated by a government technical representative as potentially hazardous and requiring safety controls. Hazardous Material inventories and MSDSs must be submitted by the Contractor upon contract award, as detailed in 4.7. Failure to provide MSDSs or certificate when requested could result in the Contractor being considered non-responsive and result in termination of the contract.

4.7 HAZMAT. All hazardous material used requires prior authorization by the respective Civil Engineering Squadrons before bringing the hazardous material on base.