Custodial_PWS-Final.pdf

UK Wide Custodial Performance Work Statement

Table of Contents

Section Number and Title

1. Description of Services

2. Service Summary

3. Government Furnished Property and Services

4. General Information

5. Appendices

Appendix A, Air Force Common Levels of Service (AF COLS)

Appendix B, Estimated Square Footages and Cleaning Level

Appendix C, Floor Plans and Maps

Appendix D, Required Reports/Forms

1. DESCRIPTION OF SERVICES. The Contractor shall provide all management, tools, equipment, and labor necessary to ensure that custodial services are performed at RAF

Lakenheath, RAF Feltwell, RAF Mildenhall, RAF Alconbury, RAF Molesworth, RAF

Croughton, RAF Fairford, and RAF Welford in a manner that will maintain a satisfactory facility condition and present a clean, neat, and professional appearance. The Contractor shall accomplish all cleaning tasks and be required to provide and replenish soap, urinal blocks, paper products, and bin liners in all restrooms identified in Appendices B and C, in order to meet the requirements of this PWS and the Service Summary (SS). The cleaning frequencies are established in Appendix A, Air Force Common Levels of Service (AF COLS). Facility cleaning levels and estimated square footages are established in Appendix B, Estimated Square Footages and Cleaning Level. Facility drawings of areas cleaned are established in Appendix C, Floor

Plans and Maps. Supplies and equipment shall meet the required specifications in this PWS and comply with United States (US) Public Health Service standards and comparable United

Kingdom (UK) standards to insure that the services produce an acceptable quality of cleanliness.

Materials and cleaning techniques shall be in accordance with the manufacturer’s recommendations or commercial/industrial standards for the surfaces being cleaned. All work performed by the Contractor shall be performed in accordance with all applicable laws, regulations, Headquarters Air Force (HAF) standards, instructions, and commercial practices.

1.1 Facility Cleaning Services:

1.1.1 Non-Carpeted Floors (Hard Floors: Vinyl Tile, Ceramic Tile, Wood, Concrete, etc...)

Hard floors to include rooms, hallways, lobbies, stairways, elevators, etc. shall be maintained free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter and other foreign matter by effective routine cleaning. Cleaning shall be accomplished by the most appropriate method for the specific floor type, and in accordance with the manufacturer’s approved methods or other commercially accepted practices. After cleaning, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Baseboards, corners, and wall/floor edges shall also be clean.

Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

1.1.2 Carpeted Floors. Carpets to include rooms, hallways, lobbies, stairways, elevators, etc.

shall be maintained free of soil, dirt, debris, litter and other foreign matter by effective routine vacuuming. Any spots and spills shall be removed by the carpet manufacturer’s approved methods or other commercially accepted practices as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the facility manager. Area and throw rugs shall also receive this service. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

1.1.3 Clean Floor (Walk-Off) Mats. Vacuum and clean interior and exterior floor mats. Mats shall be free of all visible lint, litter, debris, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location.

1.1.4 Emergency/Contingency/Special Event Cleaning Services. Upon notification, the

Contractor shall perform emergency/contingency/special event cleaning required in any building, area, or room. The Contracting Officer’s Representative(s) (COR(s)) for the base/task order will notify the Contractor as soon as an emergency/contingency/special event cleaning requirement is known. The Contractor shall begin emergency/contingency/special event work, as determined by the COR(s) for the base/task order at a mutually agreed time. This service may include spills, vomit, and other bodily fluids. Performance of this work shall in no way relieve the Contractor of performing normal custodial work required under this contract. The Contractor shall be allowed a reasonable amount of time to complete all interrupted service.

1.2 Restrooms/Locker Rooms Cleaning Services. Including ball field/park area toilets, locker room, showers, and VIP cleaning services.

1.2.1 Sign In Sheet. The Contractor is required to establish and maintain a sign in sheet for each restroom. The sheets are to be posted by contractor personnel in each bathroom. Contractor employees shall annotate date, time, full name and signature of cleaners when service is performed. All sheets shall be an official sign in roster with proper sections to input date, time, name and signatures.

1.2.2 Clean and Disinfect. All surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures to include removable shower drain covers, saunas, partitions, dispensers, doors, walls, partitions, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), walls, and other such surfaces shall be cleaned and disinfected using a germicidal detergent. Restrooms shall have a clean scent or no odor at all. Showers, toilets, and urinals shall be free of spots, water spots, mold, scale buildup, soap scum, odors, and any other deposits. Mirrors shall be clean and have no streaks or other removable matter.

Partitions shall be smudge, stain free. Vents (within 72 inches of the floor) shall be clean.

Restroom sinks, countertops, and fixtures shall be free from water and scale deposits, soil, streaks, and other removable matter. Walls and grout shall be free of all film, spots, and detergent buildup.

1.2.3 Restroom Floor Care. All floor surfaces shall be maintained in accordance with paragraph 1.1.1 by effective routine cleaning. Moveable items shall be moved to sweep and damp mop underneath. Grout on the wall and floor tiles shall be free of dirt, scum, mildew, and residue.

1.2.4 Stock Restroom Supplies. The Contractor shall ensure restrooms are stocked sufficiently so any provided supplies including toilet tissue, paper towels, and hand soap do not run out.

Supplies shall be stored in designated areas. If supplies run out prior to the next service date, the

Contractor shall refill within two hours of notification.

1.2.5 Drinking Fountains. Contractor shall clean all facility drinking fountains. All porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountains shall be cleaned and disinfected. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

1.2.6 Restroom Trash Removal. All trash containers in restrooms and locker rooms shall be emptied, trash disposed, and containers returned to their original locations. The Contractor shall provide and replace any obviously soiled, worn or torn plastic trash can liners. Trash receptacles shall be left clean, free of foreign matter and free of odors.

1.2.7 Offensive/Hygiene Waste Bins. With reference to estimated square footage listings found in Appendixes B and C of this PWS, the Contractor shall provide and service feminine hygiene disposal units to those facilities with latrines and restrooms. The handling of

Offensive/Hygiene Wastes should follow practices and principals established by applicable

United Kingdom (UK) laws and regulations.

1.3 Periodic Cleaning Services. The Contractor shall schedule services performed on a monthly, quarterly, semi-annual, annual, or as needed basis a minimum of a week in advance by email with the facility manager with a copy to the COR(s) for the base. If it becomes necessary to reschedule a periodic cleaning service, the party needing to reschedule shall contract the other two parties by email to arrange a new time as soon as the need to reschedule is known. The

Government requires that some periodic cleanings be scheduled outside normal working hours.

Sign-off sheets for each periodic service should be signed by the facility manager at the time of performance and submitted to the COR(s) for the base within 3 days.

1.3.1 Periodic Hard Floor Maintenance. Hard floors shall be cleaned, scrubbed, sealed, polished, waxed, and stripped as required for the appropriate surface to maintain, protect, and ease normal routine floor cleanings. After periodic maintenance, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Chairs, trash receptacles, and similar items shall be moved in order to clean floors underneath and returned to their original location after cleaning is complete.

1.3.2 Periodic Carpet Restorative Cleaning. Carpets shall be cleaned using extraction methods in order to remove embedded soil from carpet fibers. Cleaning shall employ an effective technique and method to address soil suspension, soil extraction, and drying. After cleaning, the carpeted area shall show an improvement in visible appearance. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items. Chairs, trash receptacles, and similar items shall be moved in order to clean carpets underneath and returned to their original location after the carpet has dried. All periodic carpet cleaning shall cause minimum disruption to building occupants and give ample drying time.

1.4 Special Cleaning Requirements.

1.4.1 Child Development Center (CDC). Designated CDC facilities shall be maintained in accordance with AFI 34-248 Child Development Centers, summarized below and Appendix A.

Kitchen areas are not part of the Contractor’s responsibility for cleaning. All cleaning requirements shall be performed either before or after CDC operational duty hours except for any cleaning requirement standard performed more than 1 time daily. For those specific cleaning requirements of 2 or more times daily at least one cleaning shall be performed during operational duty hours. Daily floor cleanings shall be accomplished during operational duty hours.

1.4.2 Special Clearance Requirements; Child Development Center and Youth Center.

All contractor employees performing services in the Child Development Center and Youth

Center must have a Disclosure and Barring Service (DBS) background investigation or DoD equivalent. Physical contact shall not be allowed and contractor employees shall not be alone with children unsupervised.

In accordance with DoDI 1402.5, “Criminal History Background Checks on Individuals in Child

Care Services,” a background check must be initiated and completed for each contractor employee before being allowed to work in the Child Development Centers and Youth Centers.

The Services Squadron Security Monitor shall initiate, receive, and maintain all background checks. All results shall be maintained by the CDC Director.

All British National/Foreign National/Local National Employees/US Civilian employees (who meet residency requirements) with the potential of unsupervised access to children under the age of eighteen require a DBS conducted by the UK Government. DBS checks shall be at the expense of the Contractor. DBS must be within 5 years in accordance with DoDI 1402.5.

The below Paragraph applies to US Citizens (who do not meet residency requirements) and

Third Country Nationals (who have maintained a residency in the US).

Child Care National Agency Check and Inquiries (CNACI) is required for childcare providers, volunteers, service workers and others who work with and around children under the age of 18 unsupervised. CNACI is required for these personnel unless the employer or volunteer is within line of sight and under direct supervision of an individual whose CNACI background check has been adjudicated as favorable and with no derogatory reports. CNACI background checks are conducted by the Office of Personnel Management (OPM).

1.4.3 Required Training. All contract employees working at the CDC, and or Youth Activity

Center shall be required to attend annual training on child abuse prevention, identification and reporting. (AFI 34-248, 5.4.4) The training will be conducted during normal duty hours by a government certified trainer. It shall be the Contractor’s responsibility to ensure new employees working at the CDC, and or Youth Activity Center receives this training.

1.4.4 Health. All contractor employees assigned to the CDC, and or Youth Activity Center shall have been free from any symptoms of communicable diseases for 24 hours before prior to entering either facility.

1.4.4.1 Required Documentation. The Contractor shall provide a summary spreadsheet listing all employees proposed to work in CDC and/or Youth Activity Center with each employee’s name, position, date background checks were initiated and completed, and date child abuse training was completed. The Contractor shall also provide employee statement forms (see

Appendix D, Required Reports/Forms) from employees proposed to work in the CDC and/or

Youth Activity Center. In the event that an employee is replaced, even temporarily, the replacement shall meet all requirements set forth in paragraph 1.4.2 through 1.4.4, inclusive, be completed prior to beginning work. Failure to fulfill these requirements, in sufficient time to replace an employee, shall not relieve the Contractor of their responsibilities under this contract.

Failure to provide these documents will prohibit contractor employee(s) entrance into the CDC and/or Youth Center. It shall be the Contractor’s responsibility to submit updated spreadsheets and completed employee statement forms to the COR(s) for the base/task order a minimum of three days before an employee will need access to the CDC and/or Youth Activity Center.

1.4.4.2 Required Identification. All employees shall wear a nametag and identifying apparel.

(AFI 34-248, paragraph 8.7.7)

1.4.4.3 Supervision and Contact. Physical contact with children shall not be allowed and contractor employees shall not be alone with children unsupervised.

1.4.5 Cleaning Requirements Child Development Center.

1.4.5.1 Disinfecting, Cleaning and Sanitizing Solutions. The Contractor shall store disinfecting and sanitizing solutions in non-brand name containers clearly labeled as “BLEACH WATER” and the type of solution. The solutions shall be kept out of children’s reach at all times.

1.4.5.1.1 Cleaning Solution. Use of soap and water to remove visibly soiled areas.

1.4.5.1.2 Disinfecting Solution. Use of a chemical agent to prevent infection from non-food surfaces and equipment by destroying harmful bacteria and other microbes. Examples:

• Liquid chlorine bleach (without scent), one-quarter (1/4) cup (5.25% sodium hypochlorite) in one (1) gallon of water (or 1 Tablespoon bleach in 1 quart water), made fresh daily.

• Quaternary Ammonium Compound mix at 400 ppm or as directed and confirm with test papers.

• Pine Oils (must be at least 70% pine oil) follow manufacturer’s directions.

• Commercial Disinfectants follow manufacturer’s instructions.

1.4.5.1.3 Sanitizing Solution. A limited list of chemical agents that reduce the number of bacteria and viruses to a safe level for public health requirements. Use sanitizers on food contaminated surfaces and equipment. Examples:

• Liquid chlorine bleach (without scent), 1 Tablespoon (5.25% sodium hypochlorite) in one (1) gallon of water, made fresh daily; must be left on for 2 minutes to be effective.

• Quaternary Ammonium Compound mix as directed and confirm with test papers.

Check with label to ensure it is recommended for food surfaces. Ammonium compounds are deactivated by soap and detergents and may not protect against all bacteria. Follow manufacturer’s instructions and allow time to work.

1.4.5.2 Cleaning Products Approval. The Contractor shall provide a list of all cleaning products to be used in CDCs and Youth Activity Centers to the directors of those facilities via the COR(s) for the base/task order to ensure that the cleaning products are suitable for use in a childcare environment. Cleaning products that include warnings that they may not be used in areas occupied by children cannot be used. Air fresheners are not permitted. All chemicals and other potentially dangerous products (except bleach water or soap and water solution) must be stored in their original, labeled container in a locked closet inaccessible to children.

1.4.5.3 Cleaning Equipment/Materials. Trash, mops, brooms, and cleaning buckets shall be inaccessible to children.

1.4.5.4 Clean/Sanitize Tables, Chairs, and Highchairs. The Contractor shall clean tables, chairs, and highchairs used for eating twice daily and will sanitize daily. The Contractor shall sanitize all other remaining tables and chairs daily. The Contractor shall move tables and chairs as required for cleaning purposes, however these must be returned to their original location and positions.

1.4.5.5 Clean/Sanitize Food Preparation and Diaper Changing Tables and Adjacent

Walls. The Contractor shall clean food preparation tables, diaper changing counters, sinks, and adjacent walls with hot water and detergent and then sanitize.

1.4.5.6 Sweeping/Mopping Non-Carpeted Floors-Eating Areas. The Contractor shall sweep and mop the floors underneath all eating tables and adjoining walls (if necessary) after each meal. Floors for children under two shall be cleaned after breakfast, lunch, and afternoon snack.

Floors for children over two shall be cleaned after breakfast and lunch. The Contractor shall move furniture (to include tables and chairs) as required for cleaning purposes, however furniture must be returned to the original location and positions.

1.4.5.7 Other Non-Carpeted Floors. All other floors (not including restrooms) shall be cleaned to remove all debris (daily for areas with children under two and twice daily for areas with children over two).

1.4.5.8 Clean/Sanitize Children’s Toilets and Fixtures. Toilets, sinks will be cleaned, and sanitized at least twice daily (after lunch and in the evening, after hours) in rooms for children over two years old rooms and once per day in rooms for children under two years old. Adjacent walls and partitions (up to height of four feet) will be cleaned, and disinfected once per day.

1.4.5.9 Scrub/sanitize the exterior surfaces of cabinets to include handles, cabinets and millwork. Millwork is defined as doors, wooden window frames, dado rails, sashes and trim.

Cabinets defined as case or cupboard, usually having doors or shelves. Scrub with cleaning solution then sanitize to remove all dust, smudges, fingerprints or other marks.

1.4.5.10 Sinks. All sinks (to include faucets) in children’s activities rooms shall be cleaned and sanitized to include descaling daily. After cleaning/sanitizing the sinks shall be free of dust dirt and debris and have a fresh clean smell. All counters shall be cleaned then sanitized so as to be free of any dirt debris stains or marks.

1.4.5.11 Children’s Bathroom Floors. The Contractor shall sweep, mop with cleaning solution, and sanitize the children’s bathroom floors daily.

1.4.5.12 Non-carpeted floor maintenance. The Contractor shall spray buff all non-carpeted floors once a month. Floors types that are able to be stripped and waxed shall also be stripped and waxed on a semi-annual basis, after operating hours. The Contractor shall move all furniture that is able to be moved by two healthy adults prior to stripping and waxing and return it to the original location and position when the work is completed.

1.4.5.13 Vacuum. The Contractor shall spot clean as needed and vacuum at least once per day when children are not present all carpets and rugs. Carpets and rugs should be free from visible dirt and debris and clean and sanitary conditions should be maintained.

1.4.5.14 Carpet/Rug Maintenance. The Contractor shall clean all carpets and rugs using extraction methods monthly for areas with children under two and quarterly for areas with children over two. Carpets must be completely dry when children are present. The Contractor shall move all furniture that is able to be moved by two healthy adults prior to cleaning and return it to the original location and position when carpets are dry.

1.4.5.15 Empty Trash Cans and Diaper Pails. The Contractor shall empty trash cans once daily and diaper pails twice daily. The Contractor shall provide plastic liners suitable for the types of containers, to replace worn, torn, or otherwise soiled liners, within the entire facility.

1.4.5.16 Outdoor Trash Cans. Playground trash cans shall be emptied when 80% full. The contractor shall be responsible for checking the bins a minimum of twice a day. The Contractor shall provide plastic liners suitable for the types of containers, to replace worn, torn, or otherwise soiled liners.

1.4.5.17 Clean/Sanitize Trash Container and Diaper Pail. The Contractor shall clean then sanitize trash containers and diaper pails daily.

1.4.5.18 Stock Restroom/Facility Supplies. The Contractor shall ensure restrooms and facility supplies are sufficiently stocked so any provided supplies including toilet tissue, paper towels, and hand soap do not run out. Supplies shall be stored in designated areas. If supplies run out prior to the next service date, the Contractor shall refill within two hours of notification.

1.4.5.19 Dusting. Low dusting is defined as surfaces up to 72 inches of above the floor and high dusting is defined as surfaces above 72 inches up to ceiling height. Surfaces could include items such as tables, shelves, bookcases, storage lockers, window sills, hand rails, pictures, clocks, window blinds, ceiling fans, etc. Dusting shall remove dust, lint, cobwebs, and litter. Low dusting shall be completed monthly and high dusting annually.

1.4.5.20 Interior Windows Glass/Other Interior Glass. All windows and interior glass, and other interior glass, including glass in doors, partitions, walls, display cases, and directory boards shall be cleaned weekly to show no traces of film, dirt, smudges, water, or other foreign matter.

1.4.5.21 Exterior Windows/Exterior Glass. Clean all exterior windows semi-annually, after cleaning; glass shall be free of film, dirt, smudges, water, and other foreign matter.

1.4.5.22 Walls. Routine Cleaning and Dusting. Walls shall be cleaned/ dusted daily to remove cobwebs, dust, smudges, fingerprints, dried food, marks, and splashes. Walls shall be spot cleaned as needed to remove any marks or debris.

1.4.5.23 Drinking Fountains. Sanitize once daily.

1.4.5.24 Door Knobs. Sanitize once daily.

1.4.5.25 Frequency Schedule.

2 AREA

CLASSROOMS

Children Under 2 years

Children Over 2 years

Cabinets/Millwork (Scrubbing/Sanitizing) 1X daily 1X weekly

Carpet/Rugs (Shampoo) 1X monthly Quarterly

Carpet/Rugs (Spot Clean) As needed As needed

Carpets/Rugs (Vacuum) 1X daily 1X daily

Clean, Sanitize Tables, Chairs, High- Chairs

2X daily

2X daily Clean, Sanitize Counters/Sinks 1X daily 1X daily

Doors (Knobs and surrounding areas) 1X daily 1X daily

Dusting (High) Annually Annually

Dusting (Low) 1X monthly 1X monthly

Floors - Eating (Damp Mop) after breakfast, lunch, PM snack after breakfast, lunch

Floors - Eating (Sweep) after breakfast, lunch, PM snack after breakfast, lunch

Floors (Buff) 1X monthly 1X monthly

Floors (Strip/Scrub/Seal/Wax) Semi-annually Semi-annually

Floors- Non-Eating (Damp Mop) 1X daily 1X daily

Floors- Non-Eating (Sweep) 1X daily 1X daily

Food Prep Counters/Service Surfaces 1X daily 1X daily

Trash (Emptying & Sanitize) 1X daily 1X daily

Walls (Routine cleaning/dusting) 1X daily 1X daily

Walls (Spot cleaning) As needed As needed

Windows (Exterior) Semi-annually Semi-annually

Windows (Interior) Quarterly Quarterly

Interior Glass/Mirrors/Other 1X weekly 1X weekly

Soiled Diaper Container (Emptying) 2X daily

Soiled Diaper Container (Sanitizing) 1X daily

CLASSROOM REST ROOMS

Clean, Sanitize Counters/Sinks/Faucets 1X daily 1X daily

Clean, Sanitize Toilets 1X daily 2X daily

Floors- Non-Eating (Damp Mop) 1X daily 2X daily

Floors- Non-Eating (Sweep) 1X daily 2X daily

Floors (Buff) 1X monthly 1X monthly

Floors (Strip/Scrub/Seal/Wax) Semi-annually Semi-annually

Resupply/stock 1X daily 1X daily

Walls/Partitions (Routine cleaning/disinfect)

1X daily

1X daily OUTDOOR PLAYGROUNDS

Trash (Emptying) 80% Full

GENERAL TASKS

Clean Entrance, Lobby, and Corridors 1X daily

Clean Walk Off Mats 1X daily

ADMIN OFFICES Level 2 Service

STAFF REST ROOMS (ALL TASKS) Level 2 Service

LAUNDRY ROOM

Floors (Damp mop) 2X monthly

Floors (Sweep) 1X weekly

1.4.6 Youth Center. The Contractor shall accomplish all cleaning tasks IAW 1.1, 1.2, and 1.3, for the Youth Centers as identified in Appendix B, in order to meet the requirements of this PWS and the Service Summary (SS). Frequencies are shown below:

ACTIVITY ROOMS

Carpet/Rugs (Shampoo) Quarterly

Carpet/Rugs (Spot Clean) As needed

Carpets/Rugs (Vacuum) 1 x daily

Clean Tables, Chairs 1 x daily

Doors (Knobs and surrounding areas) 1 x daily

Dusting (High) Annually

Dusting (Low) 1 x monthly

Floors - Eating (Damp Mop) 1 x daily

Floors - Eating (Sweep) 1 x daily

Floors (Buff) 1 x monthly

Floors (Strip/Scrub/Seal/Wax) Semi-annually

Floors- Non-Eating (Damp Mop) 1 x daily

Floors- Non-Eating (Sweep) 1 x daily

Trash (Emptying & Sanitize) 1 x daily

Walls (Routine cleaning/dusting) 1 x daily

Walls (Spot cleaning) As needed

Windows (Exterior) Semi-annually

Windows (Interior) Quarterly

Interior Glass/Mirrors/Other 1 x weekly

MULTIPURPOSE ROOMS/COURTS

Sweep/damp mop floors 1 x daily

Sweep/damp mop/disinfect bleachers and stairs 1 x weekly

Sweep under bleachers, pick up debris, remove chewing gum from court/bleachers

1 x daily

Power Scrub Floor 1 x weekly

Clean Walls 1 x weekly

OUTDOOR PLAYGROUNDS

Trash (Emptying) 80% full

GENERAL TASKS

Clean Entrance, Lobby, and Corridors 1 x daily

Clean Walk Off Mats 1 x daily

REST ROOMS (ALL TASKS) Level 1 Service

1.4.7 School Age Programs. The Contractor shall accomplish all cleaning tasks IAW 1.1, 1.2, and 1.3, for the School Age Programs as identified in Appendix B, in order to meet the requirements of this PWS and the Service Summary (SS). Frequencies are shown below:

CLASSROOMS

Cabinets/Millwork (Scrubbing/Sanitizing) 1 x weekly

Carpet/Rugs (Shampoo) Quarterly

Carpet/Rugs (Spot Clean) As needed

Carpets/Rugs (Vacuum) 1 x daily

Clean Tables, Chairs 1 x daily

Clean, Sanitize Counters/Sinks 1 x daily

Doors (Knobs and surrounding areas) 1 x daily

Dusting (High) Annually

Dusting (Low) 1 x monthly

Floors - Eating (Damp Mop) 1 x daily

Floors - Eating (Sweep) 1 x daily

Floors (Buff) 1 x monthly

Floors (Strip/Scrub/Seal/Wax) Semi-annually

Floors- Non-Eating (Damp Mop) 1 x daily

Floors- Non-Eating (Sweep) 1 x daily

Food Prep/Service Surfaces 1 x daily

Trash (Emptying & Sanitize) 1 x daily

Walls (Routine cleaning/dusting) As needed

Walls (Spot cleaning) As needed

Windows (Exterior) Semi-annually

Windows (Interior) Quarterly

Interior Glass/Mirrors/Other 1 x weekly

OUTDOOR PLAYGROUNDS

Trash (Emptying) 80% full

GENERAL TASKS

Clean Entrance, Lobby, and Corridors 1 x daily

Clean Walk Off Mats 1 x daily

ADMIN OFFICE Level 2 Service

REST ROOMS (ALL TASKS) Level 1 Service

LAUNDRY ROOM, if applicable

Floors (Damp mop) 2 x monthly

Floors (Sweep) 1 x weekly

1.4.7 Fitness Centers. The Contractor shall accomplish all cleaning tasks IAW 1.1, 1.2, and 1.3, for the Fitness Centers as identified in Appendix B, in order to meet the requirements of this

PWS and the Service Summary (SS).

1.4.7.1 Stairways/Elevators. All floor surfaces shall be cleaned in accordance with paragraph

1.1.1 or 1.1.2, as appropriate. Stair guards, handrails, wall caps and baseboards shall be free from grease and grime. The Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to 72 inches height from stair tread level, to provide or maintain a clean, uniform appearance.

1.4.7.2 Entrance Lobbies and Corridors. Clean all millwork, baseboards, glass doors and all floor surfaces. Area shall be free and clear of all cobwebs, debris, dirt and stains.

1.4.7.2 Drinking Fountains. Contractor shall clean all facility drinking fountains. All porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountains shall be cleaned and disinfected. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

1.4.7.3 Cleaning Frequencies.

HALLWAYS, CORRIDORS, LOBBIES,

STAIRWAYS, ENTRANCE WAY, GENERAL

ROOMS

Sweep Floors 1 x daily

Mop Floors 1 x daily

Buff Floors 1 x monthly

Maintain/Strip Floors 1 x year

Clean Entryway Glass Doors 1 x daily

Vacuum Carpet 1 x daily

Shampoo Carpet 1 x year

Clean Walk-Off Mats 1 x daily

Clean Sanitize Drinking Fountains 1 x daily

Low Dust (Ledges/Window Sills) 1 x quarter

Empty Trash 1 x daily

Clean Interior/Exterior High Glass 1 x year High Dust (Ceiling Rafters/Lights/Fan) 1 x year

LOCKER ROOMS, PUBLIC RESTROOMS,

FAMILY CHANGING AREAS

Clean/Disinfect Showers, Fixtures, Walls, Curtains 2 x daily

Sweep/ Mop Floors/Vacuum If Carpeted 2 x daily

Clean Small Trash Can Within Access Of Each Female

Toilet

2 x daily

Clean/Sanitize Toilets, Urinals, Sinks, Fixtures 2 x daily

Resupply Locker Rooms And Restrooms 2 x daily Clean Mirrors 2 x daily

Remove Trash 2 x daily

Clean Weight Scales 2 x daily

Clean Infant Changing Tables 2 x daily

Clean Walls /Partitions 1 x weekly

Clean Trash Cans 1 x weekly

Power Scrub Shower /Floor 1 x weekly

Drain Covers

Power Scrub Locker Room Floors 1 x month High Dust (Ceiling Fans, Top Of Lockers, Immediate

Vicinity Around Air Ducts, Vents

1 x month

Descale Toilets, Urinals, Showers 1 x month

SAUNAS/STEAM ROOM/WHIRLPOOLS

Clean Floors 1 x daily

Clean Benches 1 x daily

Clean Glass 1 x daily

Clean Walls 1 x weekly

EXERCISE ROOMS

Clean Equipment Housing In Contact With Floor 2 x daily

Sweep/Vacuum Floors 2 x daily

Mop Floors 2 x daily

Clean Mirrors 1 x daily

Spot Clean Walls 1 x monthly

PARENT CHILD AREAS

Sweep/Vacuum Floor 1 x daily

Mop/Sanitize Floor 1 x daily

Clean Mirrors 1 x daily

Clean Equipment Housing In Contact With Floor Up To

24 Inches In Height

1 x daily

BASKETBALL/RACQUETBALL COURTS

Sweep/Mop Floors 1 x daily

Clean Interior Glass (Up To 6 Feet) 1 x daily

Pick Up Debris Around Bleachers 1 x daily

Clean Walls In Court/Hallways 1 x weekly

Sweep/Mop Bleachers And Stairs 1 x weekly

Clean Padded Walls Around Court 1 x weekly Clean Corridor 1 x weekly

RUNNING TRACK

Clean Indoor Track 1 x daily

Deep Clean Per Manufacturer’s Guidelines 1 x month

MULTI -PURPOSE AREA

Sweep / Mop Floors 1 x daily

Pick Up Debris 1 x daily

MASSAGE ROOMS

Sweep / Mop Floors 1 x daily

Dust Railings 1x month

Remove Trash/Debris 1 x daily

Shampoo Carpets 1 x year

ADMIN AREAS (INCLUDES HEALTH &

WELLNESS CENTERS AND MASSAGE AREAS)

Sweep Floors 1 x week

Mop Floors 1 x week

Vacuum Carpet 1 x week

Clean Walk-Off Mats 1 x week

Trash Collection / Removal

(Centralized Locations)

1 x week

Buff Floors 1 x month

Maintain / Strip Floors 1 x year

Shampoo Carpet 1 x year

1.5. 727 AMS Special Custodial Task Frequencies: The Contractor shall perform the following services at 727 AMS who occupy Bldg. 598, at RAF Mildenhall.

All office areas in Bldg. 599, AMC Freight Terminal and office areas in Bldg. 598, Passenger

Terminal shall require the AF Basic Level 2 standard of cleaning, but will not require trash collection.

In addition to the tasks/frequencies stated in AF Prestige Level 1, the Contractor shall perform the following additional tasks and frequencies for Bldg. 598, Passenger Terminal non-office areas:

BLDG. 598, PASSENGER TERMINAL NON-OFFICE AREAS

Collect Trash In Waiting Areas, Departure And Arrivals

Lounges, Terminal Lobby, And Gates

1 x daily

Carpet/Rugs (Shampoo) Quarterly

Carpet/Rugs (Spot Clean) As needed

Carpets/Rugs (Vacuum) 1 x daily

Chrome (Wall Buffer Rails, Door Protection Posts And

Ventilation Plates)

2 x weekly

Blue Passenger Seating In All Departure Gate Areas 2 x monthly

Seating In Lower Floor Waiting Areas 1 x weekly

Base Boards 1 x monthly

Dusting (High) 1 x weekly

Dusting (Low) 1 x weekly

Floors (Sweep/Mop) 1 x daily

Glass (Internal Glass On Single Point of Entry Entrance

Foyer, Arrivals Exit Doors And Facilities Exit Area)

2 x weekly

Walk-Off Mats 1 x daily

1.5.1 Building 598, AMC Passenger Terminal Family Room: The Family Room should receive the level of cleaning specified under paragraph 1.4.5 Child Development Center (CDC).

Clearance checks (DBS and CNACI) are not required.

1.5.2 727 AMS Emergency or Troop movement Special Event Cleaning Services. Additional emergency or special event cleaning will be requested IAW paragraphs 1.1.6 & 1.1.7. Payment will be made utilizing the 727 AMS Government Purchase Card (GPC).

1.6 CONTRACTOR FURNISHED EQUIPMENT AND SUPPLIES

1.6.1 Contractor-Furnished Equipment/Vehicles. The Contractor shall provide and maintain all equipment and vehicles necessary to perform the requirements of this contract. The

Contractor may perform cleaning, minor repair and other normal maintenance requirements of equipment on site. Maintenance and repair of contractor vehicles or their privately owned vehicles shall not be accomplished on site. Contractor vehicles shall have the company name prominently displayed on both sides of the vehicle and be maintained to present a neat, professional appearance. Contractor vehicles shall be used solely for the intended purpose of performing services in this performance work statement while on any base. Contractor employees are permitted to use their personally owned vehicles (POVs) on installations if properly registered in accordance with paragraph 4.5.3 of this PWS.

Contractor liveried vehicles are subject to search and inspection and are required to enter through designated gates for each location.

1.6.1.1 All equipment used in the performance of this contract shall be in good operable condition and carry a U/L (Underwriters Laboratory) listing. Equipment found to be unsafe and unable to function as designed, shall not be used in performance of this contract. The CO or

COR(s) may inspect the Contractor’s equipment and vehicles at any time and direct the removal of any unsafe or unusable equipment or vehicle from any base.

1.6.1.2 The Contractor shall provide adequate numbers of equipment items and vehicles to effectively fulfill the scope of this contract. In addition, the Contractor shall maintain or have backup capability to provide continued service in the event primary equipment or vehicles are down for extended maintenance or repairs. Equipment failure shall not alleviate the Contractor from performing any requirement contained in this contract.

1.6.2 The Contractor shall furnish all cleaning supplies and consumables under this contract.

1.6.2.1 The Contractor shall furnish a listing of all consumables to be utilized during the contract period to the CO not later than the pre-performance conference for acceptance by the CO. After award, any new consumables added to the contract will need acceptance before being used on any base. The list shall contain the following information: product name, manufacturer, item use, disposal procedures, and storage of item. The Contractor shall be responsible for the proper disposal of all items and training employees on the proper use and disposal of each item.

1.6.2.2 The Contractor shall follow the requirements of paragraph 4.6.5 Hazardous

Materials/Chemical Management and all sub-paragraphs for all supplies for which there is a manufacturer Safety Data Sheet (SDS).

1.6.3 The Contractor shall furnish the following consumables and shall provide monthly usage reports to the COR(s) for each base/task order. The reports shall breakout usage by building.

• Plastic Trash Can Liners/Bags: Suitable for the type of trash receptacle.

• Toilet Tissue: Two-ply.

• Paper Towels: Bi-Fold, Tri-Fold, Dispenser type.

• Hand Soap: Liquid anti-bacterial soap for installed liquid soap dispensers, and/or hand size push/pump liquid anti-bacterial soap when installed dispensers are non-operational.

1.6.3.1 The Contractor may replace, add, or remove dispensers for restroom consumables with the prior approval of the COR(s) for the base/task order. The Contractor shall be responsible for repair or replacement of any contractor installed dispensers that become inoperable during the duration of the contract. At the end of the contract, all contractor-installed dispensers shall become the property of the Government.

1.6.3 Recovered Materials: In the performance of this contract, the Contractor shall make maximum use of products containing recovered/recycled materials.

1.7 Miscellaneous Requirements

• Turn off unnecessary lights.

• Report fire hazards, other hazardous conditions, and items in need of repair (such as blocked toilets, leaking sinks, damaged flooring or doors, etc.) to the COR(s) for the base/task order.

• Turn in lost and found articles to the COR(s) for the base/task order.

• Notify the COR(s) for the base/task order when unauthorized or suspicious persons are seen on the premises.

• Employees entering any facility or area after it has been secured shall enter through one designated door and lock the door behind them. These facilities or areas shall not be left unsecured at any time, including the period when work is being performed.

• Upon completing work in a facility or area, contractor employees shall ensure all doors and windows that were secured upon their arrival are closed and secured upon their departure.

• The Contractor shall provide and display the appropriate caution signs when cleaning floors or any other surface that might pose a risk of injury to any personnel.

2. SERVICE SUMMARY (SS): The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally Acceptable Quality Levels (AQLs) of service required for each requirement. The SS and the Contractor’s Quality Control Plan (QCP) provide information on contract requirements, the expected level of contractor performance, and the expected method of government validation and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in the FAR 52.212-4 (a), Contract Terms and Conditions

- Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. During the first initial 30 days of the contract, two additional errors on each task shall be allowed (except for

Periodic Cleaning Services) in an effort to identify normal phase-in problems.

Performance Objective PWS Para Performance

Thresholds/AQLs

Remedy

SS-1

Facility Cleaning Service

1.1, inclusive

No more than 5 defects per month per installation.

Re-performance within

2 hours of notification

SS-2

Restrooms/Locker Rooms

Cleaning Services

1.2, No more than 5 defects per month per installation.

Re-performance within

2 hours of notification

SS-3

Periodic Cleaning

Services

1.3, No more than 1 defects per quarter per installation.

Re-schedule to a mutually acceptable time with the COR(s) for the base/task order within 1 day of notification.

SS-4

Special Requirements

a. Child Development

Center(s)

b. Fitness Center

c. Youth Center

d. School Age Program

1.4, inclusive

No more than 3 defects per month per building.

Re-performance within

2 hours of notification

SS-5

Quality Control

Inspection procedures are followed and documented in accordance with

Contractor’s QCP

(incorporated into contract).

2.1 No more than 5

defects per month

Contractor shall provide a written

Corrective Action

Report.

2.1 Quality Control The Contractor shall develop and maintain a quality control program to ensure custodial services are performed in accordance with commonly accepted commercial practices and services identified in this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-performance and continual repeat of defective service does not occur. As a minimum, the Contractor shall develop quality control procedures addressing the areas identified in paragraph 2, Service Summary. The QCP shall be in accordance with the ISO 9001.

2.2 Quality Assurance. The Government will inspect and evaluate the Contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. The

COR(s) for the base/task order will use the Contractor’s work schedule or modified version thereof, to record validation results.

2.2.1 Nonconforming Service. The Government's basis for evaluating the validity of nonconforming service and associated defects by the Contractor shall be determined by the

Performance Objectives and associated Performance Thresholds outlined in the above table under paragraph 2.0, Services Summary.

2.2.1.1 Should nonconforming service(s) be identified by the Government, the COR(s) will issue a defect.

2.2.1.2 The Contractor shall have two hours to re-perform the nonconforming services. If reperformance does not take place, or is not reperformed to the standard required per the PWS, the government will not pay for services not received. The payment reductions will be calculated by the non-performed square footage and the unit price.

2.2.1.3 The CO shall evaluate submitted defects and inspections of reperformance, validate accordingly, and calculate any associated task order price reductions to reflect the reduced value of the services performed. The Contracting Officer is the final authority regarding price reductions for nonconforming services and once their respective approval is granted, the CO will provide acceptance of services for purpose of payment to the Contractor on a monthly basis.

IAW FAR Clause 52.212-4(a) Contract Terms and Conditions -- Commercial Items;

Inspection/Acceptance.

2.2.2 Exceeding the performance threshold, defined in the Service Summary, for performance objectives in any one month period shall result in a warning or letter of concern from the CO.

Exceeding the performance threshold of these performance objectives, defined in the Service

Summary, in any combination for any two, or more consecutive or non-consecutive months during a task order period shall constitute an immediate Progress Meeting with the Multi-functional Team. All remedies shall be in accordance with the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

2.3 Performance Assessment.

2.3.1 Periodic Validations. This method requires the COR(s) to employ a “spot check” style of evaluation based on the Contractor’s incorporated Cleaning Frequency Schedule (CFS, PWS paragraph 5.21). Periodic validations will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends. The

CFS or modified version thereof, shall be used for COR(s) scheduled inspections and results documentation.

2.3.2 Customer Complaints. The COR(s) for the base/task order will receive and investigate complaints. The COR(s) shall be responsible for initially validating customer complaints. This validation may be accomplished by methods other than physical inspection by the COR(s). The

CO shall make final determination of the validity of customer complaint(s) in cases of disagreement with the COR(s) and the Contractor. Validated customer complaints shall be re-performed within 2 hours of notification.

2.4 Periodic Quarterly Progress Meetings. The CO, Functional Commander(s), COR(s), other government personnel as appropriate, and the Contractor shall periodically meet to discuss the Contractor’s performance. The following issues shall be discussed; opportunities to improve the contract, any modifications required of the contract, unsatisfactory inspections and valid customer complaints against each performance objective observed and steps taken by the

Contractor to prevent occurrences in the future. The Contractor shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends. The minutes of these meetings will be reduced to writing, signed by the CO and any other signatures as deemed appropriate, distributed to the functional area and the Contractor. Should the Contractor not concur with the minutes, the Contractor shall provide a written notification to the Contracting Office identifying areas of non-concurrence for resolution.

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.1 Government Furnished Facilities.

RAF Lakenheath: The Government will allocate a space in the Contractors’ Compound on

Rochester Road for the Contractor to site their own portable building to be used as

Office/Storage Facilities. No sewage facilities or water supply can be linked to this building;

however, there is a toilet block on site and an outside water tap.

RAF Mildenhall: The Government will allocate Building 529 for the Contractor to be used as

Office/Storage Facilities.

RAF Croughton: The Government will allocate space on base for the Contractor to be used as

Office/Storage Facilities.

RAF Alconbury/RAF Molesworth: The Government will allocate two rooms on the ground floor of Building 657.

RAF Fairford: The Government will allocate two rooms within Building 56 to be used as

Office/Storage Facilities.

No alterations to the allocated spaces shall be made without specific written permission of the

Functional Commander for the base/task order and the CO as coordinated and approved via the

Civil Engineer Work Order Form 332. In case of alterations necessary for compliance with

Occupational Safety and Health Administration (OSHA) and UK Health and Safety such permission will not be reasonably withheld. The Contractor shall return the space provided back to the Government in the same condition as received allowing for fair wear and tear and approved modifications.

3.1.1 Janitorial Closets. Where possible janitorial closets will be available for use by the

Contractor, without cost, for the purpose of storing materials and equipment, excluding flammable materials. The Contractor shall be required to maintain odorless and clean closets.

Closets shall be free of clutter and debris. Cleaning supplies and tools shall be stored and organized in such a manner as to allow easy access and movement within the closet. The

Contractor shall lock janitorial closets if locks are available. The Government will not be responsible for Contractor’s stored supplies or equipment kept in the building or janitor’s closets or for the Contractor’s employees’ personal belongings. All property of the Contractor should be clearly marked as property of the Contractor.

3.2 Government Furnished Supplies and Equipment. None.

3.3 Government Furnished Utilities. The Government will furnish electricity, water and sewage service as necessary for accomplishment of work in accordance with this contract.

3.3.1 Utility Conservation. The Contractor shall adhere to all base level utility conservation practices or requirements. The Contractor shall be responsible for operating under conditions that prevent waste of utilities.

3.4 Telephone Service. The Government will only provide telephone service to call on base numbers. Telephone service to off-base numbers will not be provided. Internet service will not be provided.

3.5 Security, Fire and Medical Services. The Government will provide police and fire protection (dial 911 from any Base telephone). In the event of a medical emergency, base ambulance service for transporting an injured employee to a local hospital is available on a cost reimbursement basis.

3.6 Solid Waste Collection and Disposal. The Contractor shall use existing bulk containers to dispose of trash or solid waste generated from accomplishment of services detailed in this PWS.

The Contractor shall adhere to all base-level recycling programs.

3.7 Mail Service. The Contractor shall be responsible for coordinating with the US Postal

Service on each base for the delivery of mail to the Contractor's facility or post office box.

4. GENERAL INFORMATION

4.1 Hours of Operation. The Contractor shall perform the services required under this contract during the following hours 07:30 – 16:30 unless otherwise stated in para 4.1.2. The Contractor is not required to perform services on Federal Holidays.

4.1.1 Normal Base Hours. Base hours of operation are 07:30 – 16:30. The Contractor may find it necessary to deviate from the normal base hours of operation, to ensure timely completion of work under this PWS at no additional cost to the Government.

4.1.2 Base Wide Facilities, Hours of Operation with Special Restrictions:

[RAF Lakenheath/Feltwell]

Facility Facility Description Service Hours of Operation or Restrictions

Number

Fitness Center Facilities All

Mon – Thu 04:30-23:30

Fri 04:30-21:00

Sat/Sun/Federal Holidays/Down/Family

Days – 08:00-20:00

Closed Christmas and Thanksgiving

94 Fitness Center All 24/7, Closed Federal Holidays

1230 Fitness Center All

24/7, Access via cipher lock, code available from 48 th

CES CORs

Closed Federal Holidays

CDC All

Mon – Fri 06:30-18:00

Closed Federal Holidays

After Hours Evening Clean 18:00-21:00

Community Center/

Skating Rink All

Mon – Thur 08:30-19:00

Fri 08:30-21:00

Sat 12:00-21:00

Sun 12:00-18:00

Closed on Federal Holidays

990 Lakenheath Chapel

Mon/Wed/Fri 09:00-16:30

Tue/Thu 07:30-16:30

Closed Federal Holidays

95 Feltwell Chapel Open only for services, key available from

Lakenheath Chapel

250 Youth Center All

Mon-Thurs 06:30-20:00

Fri 06:30-21:00

Sat 09:00-18:00 (1 October - 1 April)

Except Federal Holidays

After Hours Evening Clean to commence immediately after facility closure

907 Library

Mon – Wed 10:30-19:00

Thur 10:30-13:00 (Closed 13:00 – 15:00)

15:00-19:00

Fri 11:00-18:00

Sat 12:00-16:00

Sun Closed

Closed Federal Holidays

[RAF Mildenhall]

Facility

Number Facility Description…