(U) ATTCH 3 - Quality Assurance Surveillance Plan.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN

For: Naval Special Warfare Command Solicitation Number: H92240-21-R-0002 Contract Description: Military Free Fall (MFF) Support Services Contractor’s Name:

1.0 PURPOSE.

1.1. This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract. This plan provides a basis for the Government to evaluate the quality of contractor performance. The oversight provided for in the contract and in this plan will ensure service levels reach and maintain the required levels throughout the contract term.

This plan will provide the Government with a proactive way to avoid unacceptable or deficient performance, and provide verifiable input for required annual past performance evaluations.

This QASP explains the following:

1.1.1. What will be monitored.

1.1.2. How monitoring will take place.

1.1.3. Who will conduct the monitoring.

1.1.4. How monitoring efforts and results will be documented.

1.2 This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance. In addition, the QASP should recognize that unforeseen and uncontrollable situations may occur.

1.3 This QASP is a “living document” and the Government may review and revise it on a regular basis. However, the Government will coordinate changes with the contractor. Updates will ensure that the QASP remains a valid, useful, and enforceable document. Copies of the original QASP and revisions will be retained the contract file.

2.0 GOVERNMENT ROLES AND RESPONSIBILITIES.

2.1 The following personnel will oversee and coordinate surveillance activities.

2.1.1 Contracting Officer (KO) - The KO will ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and will safeguard the interests of the United States in the contractual relationship. The KO will also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The KO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

Assigned KO: WARCOM-Contracts

2.1.2 Contracting Officer Representative (COR) –The COR is responsible for the technical oversight of the contract, assuring proper Government surveillance of the contractor’s performance and keeping a quality assurance file. At the conclusion of the contract or when requested by the KO, the COR will provide documentation to the KO. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. The contractor shall refer any changes they deem may affect contract price, terms, or conditions to the KO for action.

Assigned COR: TBD

3.0 CONTRACTOR REPRESENTATIVES:

3.1 Contractor shall appoint an employee to serve as the primary point of contact responsible for coordinating issues relating to quality assurance and surveillance issues.

Program Manager –

Other Contractor Personnel –

4.0 PERFORMANCE REQUIREMENTS SUMMARY (PRS).

4.1 Performance standards define desired services. The Government performs surveillance to determine if the contractor exceeds, meets, or does not meet these standards.

4.2 The Performance Requirements Summary Matrix includes performance standards outlined in the Performance Work Statement. The Government shall use these standards to determine contractor performance and shall compare contractor performance to the Acceptable Quality Level (AQL):

Performance Objective

PWS

Reference

Performance Standard (and AQL)

Method of Performance Assessment

Incentive (Positive and/or Negative) (Impact on Contractor Payments)

Provide timely notification for personnel and aircraft substitution requiring Government action.

No more than 10 days to report to the Government for personnel and aircraft substitution.

Review requirements and qualifications

Provide suitable aircraft in accordance with specifications outlined in PWS and in compliance with all relevant FAA publications.

100% of the time through duration of the course.

Review governing documentation for aircraft maintenance

Maintain certification for pilot and aircrew requirements.

100% of the time through duration of the course.

Review certification records.

Maintain all contracted aircraft.

No more than 1 day wait for a replacement aircraft.

Review course

Maintain an orderly and professional atmosphere in all classroom and field settings.

100% of the time throughout entire course.

Review environment, course climate.

Report any disciplinary problems between contractor staff and military staff or student.

Immediately (within 1 day) report to the Government.

Evaluate student’s well-being, mental and physical capacity.

Report any security incident or indication of potential unauthorized disclosure or compromise of sensitive unclassified information

Immediately (within 1 day) report to the Government.

Review course

Report any safety and training related problems or mishaps.

Immediately (within 1 day) report to the Government.

Formal written report within 2 working days.

Review documentation, formal report

4.3 The Government shall use a reduction in payments as a negative incentive. Incentives shall be based on exceeding, meeting, or not meeting performance standards.

4.4 Various methods exist to monitor performance. The COR shall use the surveillance methods listed below in the administration of this QASP.

4.4.1. DIRECT OBSERVATION. (May be performed periodically or through 100% surveillance).

4.4.2. PERIODIC INSPECTION. (Evaluates outcomes on a periodic basis.) Inspections may be scheduled [Daily, Weekly, Monthly, Quarterly, or annually] or unscheduled, as required.

4.4.3. PERIODIC SAMPLING. (Variation of random sampling. However, sample is only taken when a problem/deficiency is suspected. Sample results are applicable only for the specific work inspected. Since sample is not entirely random, it cannot be applied to total activity performance.

5.0 CONTRACT DELIVERABLES.

5.1 The Contractor shall provide all of the documents during the course of the contract at the frequency noted in the corresponding PWS table.

6.0. RATINGS.

6.1 Contractor performance will be rated using the Contractor Performance Assessment Report (CPAR). Metrics and methods are designed to determine if performance exceeds, meets, or does not meet a given standard and acceptable quality level. The rating scale below will be used to determine a positive, neutral, or negative outcome.

Rating Contract Requirements

Problems Corrective Actions

Exceptional Exceeds Many – with Government Benefit

Few Minor Problems

Minor Problems; Highly Effective

Very Good Exceeds Some – with Government Benefit

Some Minor Problems

Minor Problems; Effective

Satisfactory Meets All Minor Problems and Major

Major Problems w/Corrective Action

Marginal Does Not Meet Some Government Impact

Serious;

Recovery Possible

Marginally Effective; Not Fully Implemented

Unsatisfactory Does Not Meet Most Government Impact

Serious;

Recovery Not likely

Multiple Significant Problems;

Ineffective

7.0 DOCUMENTING PERFORMANCE.

7.1. Acceptable Performance. The Government will document positive performance. The most common format used for this action will be via CPARs. Any report may become a part of the supporting documentation for fixed fee payments, award fee payments, or other actions.

7.2 Unacceptable Performance. When unacceptable performance occurs, the COR will inform the contractor. This will normally be in writing unless circumstances necessitate verbal communication. In any case the COR will document the discussion and place it in the COR file.

7.2.1. When the COR determines formal written communication is required, the COR will prepare a Contract Discrepancy Report (CDR), and present it to the contractor's manager or on-site representative. A CDR template is attached to this QASP.

7.2.2. The contractor shall be required to acknowledge receipt of the CDR in writing. The CDR will specify if the contractor is required to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The CDR will also state how long after receipt the contractor has to present this corrective action plan to the COR. The Government will review the contractor's corrective action plan to determine acceptability.

7.2.3 Any CDR will become a part of the supporting documentation for contract payment deductions, fixed fee deductions, award fee nonpayment when applicable. The Government will use any completed CDR as part of an overall evaluation of Contractor performance when determining present or future contractual actions.

8.0 FREQUENCY OF MEASUREMENT.

8.1. During contract/order performance, the COR will take periodic measurements and analyze whether the negotiated frequency of measurement is appropriate for the work being performed.

8.2. The COR will interact with the contractor at least monthly and meet annually to assess performance and will provide a written assessment.

Signature – Contractor Program Manager

Signature – Contracting Officer Representative

Signature – Contracting Officer

CONTRACT DISCREPANCY REPORT (CDR)

1. Contract Number: <insert number>

2. TO: (Contractor’s Manager or on-site representative) <insert name>

3. FROM: (Name of COR) <insert name>

4. Date and time observed discrepancy:

5. DISCREPANCY OR PROBLEM:

<Describe in detail. Identify any attachments.>

5. Corrective action plan:

A written Corrective action plan < is / is not > required.

< If a written Corrective action plan is required include the following. > The written Corrective Action Plan will be provided to the undersigned not later than < # days after receipt of this

CDR. >

Prepared by: <Enter COR’s name>

Signature – Contracting Officer’s Representative Date

Received by:

Signature – Contractor’s Manager or on-site representative Date