TripMaster_Scope_of_Work_for_Santa_Fe_Trails_.pdf
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- Solicitation number
- 70-M0087-26-CP364
- Issued by
- Santa Fe County, New Mexico
About this file
This is a Scope of Work document outlining software implementation services between Santa Fe Trails, a public transit agency in New Mexico, and two vendors: TripMaster and Passio by Transit Technologies. The engagement encompasses implementation, configuration, deployment, testing, training, and go-live support for multiple software modules designed to enhance Santa Fe Trails' day-to-day operations across demand response, microtransit, fixed route services, rider communications, maintenance, reporting, and vehicle technology operations. TripMaster will provide 11 modules including TripScheduler, ParaScope driver application, pre- and post-trip inspections, TripReminders, Where's My Ride rider tracking, TripMaintenance, TripPortal, TripPass, map overlays for microtransit, auto seat assignment, TripPay, and Intelligent Voice Agent functionality. Passio will provide five modules encompassing CAD/AVL dispatch and vehicle tracking, fixed route National Transit Database reporting, Automatic Passenger Counters, on-board Wi-Fi and cellular services, and portable mobile data terminals.
The scope is limited exclusively to the modules expressly listed in the document, with any custom development, third-party integration, or additional functionality requiring separate review and approval. Project timelines are contingent upon stakeholder availability, data readiness, hardware readiness, and timely decision-making by all parties. All required hardware, licensing, subscriptions, and recurring service fees will be governed by applicable order forms and vendor documentation. The procurement is structured as a sole source acquisition, justified by the integrated nature of the TripMaster and Passio solutions and the substantial additional cost, risk, and complexity that would result from implementing multiple third-party systems to achieve comparable functionality.
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Scope of Work
Client
Santa Fe Trails
Providers
TripMaster and Passio by Transit Technologies
Purpose
This Scope of Work outlines the software modules and related professional services to be provided to Santa Fe Trails by TripMaster and Passio in support of demand response, microtransit, fixed route, rider communications, maintenance, reporting, and vehicle technology operations.
Project Overview
The purpose of this engagement is to provide Santa Fe Trails with the implementation, configuration, deployment, testing, training, and go-live support necessary to enable the agreed TripMaster and Passio modules. The work is intended to support day-to-day operations, improve rider experience, enhance operational visibility, and provide reporting and field technology required for service delivery.
Scope of Services
TripMaster Modules
TripMaster will provide services associated with the following modules:
• TripScheduler Configuration and deployment of scheduling functionality to support Santa Fe Trails service planning, trip scheduling rules, and operational workflows.
• ParaScope Configuration and deployment of a driver application for day-to-day functionality, including advanced vehicle location and real-time communication based on business rules and administrative workflows as applicable.
• Pre- and Post-Trip Inspections Setup and deployment of digital vehicle inspection workflows to support required driver inspections before and after service.
• TripReminders Configuration of rider reminder texts/phone call functionality to support automated notifications related to scheduled trips.
• Where’s My Ride Deployment of rider-facing trip status functionality to allow riders to view vehicle locations.
• TripMaintenance Configuration of maintenance-related functionality to support vehicle maintenance tracking and related operational processes.
• TripPortal Deployment and configuration of the rider portal to support trip requests, rider account access, and customer self-service features.
• TripPass Setup of fare media or pass-related functionality within the TripMaster platform as applicable to Santa Fe Trails operations.
• Map Overlays for Microtransit Configuration of map overlays to support microtransit service zones, geographic boundaries, and related service area controls.
• TripPortal Auto Seat for Microtransit Configuration of auto-seat assignment functionality within TripPortal for microtransit operations, based on agreed business rules.
• TripPay for Microtransit Deployment and setup of payment functionality for microtransit services, including applicable fare collection workflows.
• Intelligent Voice Agent (IVA) Configuration and deployment of IVA functionality to support rider communications and trip-related voice interactions.
Passio Modules
Passio will provide services associated with the following modules:
• Passio GO CAD/AVL Deployment and configuration of CAD/AVL functionality to support vehicle tracking, dispatch visibility, and operational monitoring for fixed route services.
• Fixed Route NTD Configuration of reporting tools and workflows needed to support fixed route National Transit Database reporting requirements.
• Automatic Passenger Counters Deployment and setup of APC functionality to support automated passenger count collection and related reporting.
• On-Board Wi-Fi / Cellular Services Provisioning and setup of onboard connectivity services required to support the agreed vehicle technology environment.
• Portable MDTs Deployment and configuration of portable mobile data terminals for use in vehicle operations.
Assumptions
This Scope of Work is based on the following assumptions:
• The scope is limited to the modules expressly listed in this document
• Any custom development, third-party integration, or additional functionality not specifically listed here will require separate review and approval
• Project timelines will depend on stakeholder availability, data readiness, hardware readiness, and timely decision-making by all parties
• Any required hardware, licensing, subscriptions, or recurring service fees will be governed by the applicable order form, agreement, or vendor documentation
Out of Scope
Unless otherwise agreed in writing, the following are out of scope:
• Custom features or workflows not specifically identified in this document
• Additional modules not listed above
• Third-party integrations beyond those expressly included in the final agreement
• Ongoing managed services beyond the agreed implementation and initial support period
• Major policy, fare, or service redesign efforts led by Santa Fe Trails unless separately contracted
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