EXHIBIT_6_Training_Requirements_FO.pdf

EXHIBIT 6

CONTRACT ARMED SECURITY OFFICER (ASO)

TRAINING REQUIREMENTS

SUBJECT HOURS FREQUENCY SCOPE

Overview of the IRS Mission, the role of contract security guards

Annually

Instructor(s) will discuss the mission role, responsibilities of the IRS and the role that the contract guard plays in the mission objective.

Instructor will discuss the five types of facilities and security levels.

Government will provide lesson materials to instructor.

Overview of the roles and responsibilities of a security guard

On- Boarding to contract - Basic training

Instructor will discuss the typical duties of a contract security guard and the associated responsibilities of being a contract security guard at a federal facility. Requires a minimum nine (9) hours of training in the following subjects, with 20 percent hands on and/or practical application in the following subjects:

• Overview of the Administration and Agency,

• Overview of the Roles and Responsibilities of an ASO,

• Ethics and Professionalism,

• Company/Agency Administrations, and

• Post Duties.

IRS Ethics, Security, UNAX and agency Briefings

Instructor will cover government provided course material and obtain verification of completion and understanding from each contract employee.

Professional public relations and traits of a good security guard-Human Interaction and Customer Service

20 hours initial

Basic on-boarding training and 2 hour annual refresher

20 hours on-board / 2 hour Annually

Instruction is to be provided to the security guards that will increase their effectiveness in the use of basic social skills, enhance their employer’s reputation and contract performance as well as the positive image portrayed by the U.S.

Government. Such instruction should include (but not be limited to) proper display of the uniform, shoeshine, haircuts, and other forms of personal grooming.

Training with 50 percent hands on and/or practical application in the following subjects:

• Principles of Communications,

• Professional Public Relations, and

• Understanding Human Behavior (psychology).

Seasoned ASOs are first-line representative of the agency being protected. ASOs spend the majority of their duty day interacting with public. Developing human interaction and customer service skills is essential to effective job performance in providing security.

Developing these skills will help gain public trust, support, and compliance. Strong conflict management skills can often de-escalate or completely stop a negative situation from occurring.

Strong communication and sound judgment skills can help mitigate potential threats or deter troublemakers, and notify other safety/security team members of a potential problem.

The Law, Legal Authorities, Jurisdiction and Responsibilities

Annually

Discuss applicable laws and regulations, and the concept of legal jurisdiction as it pertains to the security guards’ duties and authority and legal limitations.

Crimes and Offenses

Present the security guards with an understanding of the types of offenses they are most likely to encounter in their duties.

ID Media 1 Annually Regulations and Requirements

Patrol

Requires two (2) hours of training with 20 percent hands on and/or practical application in the following subjects:

• Importance of Patrol Methods and Patrol Hazards

Emergency Response

24 hours basic initial Training

On-boarding only unless listed and stipulated as an annual requirement elsewhere in this exhibit.

Requires training with 50 percent hands on and/or practical application in the following subjects:

• General Response Procedures;

• Safety and Fire Prevention;

• Special Situations;

• Code Adam;

• Terrorism, Anti-Terrorism, and Weapons of Mass Destruction;

• Bomb Threats and Incident;

• Hostage Situations, Sabotage, and Espionage;

• Civil Disturbances;

• Workplace Violence and Active Shooter;

• Cardio-pulmonary resuscitation (CPR), automatic external defibrillator (AED), First Aid;

• Emergency Communications

Use of Force / LE Support

11 initial onboarding/ 4 annually

Initial Basic Training/ Annually

Instruction will be given on the use of force, to include the various degrees of force authorized in the performance of duties under this contract. Reporting procedures related to such use will be discussed as will the consequences of the unauthorized, or misuse, of force. Requires training with 20 percent hands on and/or practical application in the following subject:

• The Law, Legal Authorities, Jurisdiction, and Responsibilities

• Crimes and Offenses

• Search and Seizure

• Authority to Detain

• Use of Force

• Crime Scene Protection

• Rules of Evidence

• Crime Detection, Assessment, and Response

Crime Scene Illustrate the important facets of the

Protection and Rules of Evidence

1 Annually preliminary investigation and the protection, preservation, and integrity of the crime scene.

Instructor will discuss procedures for handling and protecting evidence.

Communications

– To include written and oral communications

6 hours Basic on-board training / 2 hours recurring annual training

Annually Requires a minimum of six (6) hours of training with 50 percent hands on and/or practical application in the following subjects for initial on-board training:

• Records, Reports, and Forms;

• Agency Specific Training; and

• Communications Equipment.

2 hours of training annually will be:

Instructions will be given as to proper report writing techniques, radio communications etiquette and other associated duties. Instructors will cover responsibilities and requirements of interacting in a professional manner with persons orally and in writing.

Security Guard Administration

Instructor(s) will discuss the relationship between the Contractor and the Government. Emphasizing the avoidance of an employer / employees relationship and identify appropriate contract management officials e.g. Contracting Officers Representatives and Contract Inspectors as outlined in the contract. Instructors will discuss protocol for communicating with the MegaCenter and or 911 centers when incidents occur.

Firearms Training

32 On boarding Instruction of the nomenclature and safe handling of firearms as well as storage and transport requirements.

Live fire training instruction to include shooting from strong hand weak hand, standing and kneeling positions, shoot/don’t shoot scenario’s, low light, with and without the use of barricades.

Firearms Training

8 Annually Instruction of the nomenclature and safe handling of firearms. Live fire training instruction to include;

Decision shooting with shoot /don’t shoot scenarios, low light, and use of cover and concealment.

Firearm Qualification

1 Semi - Annually Fire the FLETC Semi-automatic Pistol Course of fire within given time constraints of the course.

Score a minimum 240 out of 300 (80%) with no alibis on the Treasury Transitional II target. All qualifications will be cold, without the officer having fired a firearm within a 24 hour period prior to qualification. Any guard failing to qualify must be removed from duty.

The officer failing to qualify will be given a one week (7 day) period in which to practice at the expense of the contractor / company. A second chance qualification will be held following the 7 day period. Should the guard fail to qualify the second time they shall be removed from the contract permanently. ALL QUALIFICATIONS will be conducted in the presence of an IRS representative who must sign the score sheets indicating concurrence with the results.

Intermediate Weapons Training

Instruction in the proper use and deployment of intermediate weapons within the use of force requirements, e.g. OC Spray and baton.

Access Control 12 hours initial On-boarding training 2 hours Annually each subsequent year

Proper use of screening equipment, Inspections / access requirements.

All ASO’s must receive x-ray and magnetometer training as well as instruction on how to properly use hand wand and conduct pat down searches.

CPR /AED As Required As Required As required by the American Red Cross to receive and maintain certification in the discipline through

ARC.

First Aid As Required As Required As required by the American Red Cross to receive and maintain certification in the discipline through

ARC.

CPR/AED/First Aid

4 Semi-Annually Refresher to include hands on use of mannequin and defibrillator by a certified instructor.

Occupant Emergency Plan provided course material and obtain verification of completion and understanding from each contract employee.

Workplace Violence and Workplace Domestic Violence provided course material and obtain verification of completion and understanding from each contract employee.

Defensive Tactics

11 hours Basic on-barding initial training

2 hours of refresher

Lecture and practical applications will be used to instruct Security Guards in the use of defensive tactics. Instructor will incorporate defense against armed and unarmed attack, restraining holds, and subjective compliance methods against hostile or uncooperative persons and handcuffing.

Post Orders

Instructor will cover site specific post order responsibilities and performance expectations.

Government will provide copies of Post Orders. Receipt of acknowledgment and understanding will be provided to COR upon completion.

Code Adam

Instructors will familiarize the security officers with one of the largest child safety programs in the country.

Records, Reports and forms

1 Annually Instructor will lecture on required records, reports, and forms.

Special Situations

Instructor shall discuss various types of special situations which guards may be required to respond to, such as providing escorts;

controlling traffic; and dealing with mentally ill or disturbed persons.

Security Officer Review and Examination

1 Annually A written examination developed jointly by the vendor and government COR will be given to determine the knowledge and understanding of the academic subject matter of all training topics excluding those that have their own testing requirements e.g. CPR / AED, First Aid. All questions will be multiple-choice or True / False. All guards must score a minimum of 80% to continue to serve on the contract. Any guard who fails to score an 80% must be removed from serving on the contract, but may re-take all of the required training topics at the expense of the contracted vendor. Upon successful completion of the re-training the guard may be reinstated as eligible to serve on the contract.

On-the-job (OJT) training requirements

Site OJT (hrs) Requirements:

OGDEN _40__ HRS

FRESNO 40_HRS

Must be completed by all security officers.

(Employee’s of predecessor who have provided evidence of this requirement to COR will not have to perform OJT).

Meet site specific OJT requirements. COR will provide an outline of post training requirement for contractor. Contractor will develop and monitor applicable OJT training program. All required training and testing must be completed prior to scheduling new security officers to work a productive guard post.

Supervisory Training – Site Supervisor & Watch Commander’s

Site Supervisor’s & Watch Commander’s

Contractor will outline an annual training curriculum for supervisors which focus on the delivery of guard operations. This will include but is not limited to site specific knowledge, security principals, crisis management, communications, leadership development and problem solving.

The Contractor shall provide the listed security officer/guard training to all students. The hours listed in the "Hours" column are the times needed for effective coverage of the material, to include questions and answers, interactive tasks, and reviews/quizzes of the material. The Instructor shall use his/her expertise in evaluating the class’s progress in comprehending and applying the concepts and materials taught. It is also incumbent upon the instructor to notify the Contractor of instances where students are not adequately mastering the subject matter or are presenting a disruption to the class by repeated lateness, absences, or disrespectful behavior such as sleeping or talking while instruction is being given. Such behavior indicates that the student may not be suitable for holding a position as a security guard at a Federal facility.

All firearms instructors must have completed a National Rifle Association (NRA) law enforcement instructor development course and be a current NRA certified law enforcement firearms instructor or equivalent FA Certification from a law enforcement agency. IRS COR must be provided a copy of all instructor certifications. IRS may reject any instructor deemed unsuitable by the COR.

Training identified in this Exhibit is the required minimum. However, nothing in this contract precludes the contractor from administering additional hours of instruction at no cost to the government.

* All ASO training hours under this contract will be recorded on the GSA Form 139 and provided to COR.