Technical Exhibit - E - Customer Complaint Record 26-Q-A065.xlsx

This is a template for a Customer Complaint Record form that contractors are required to complete and submit as part of the Laundry and Dry Cleaning Services contract at Fort Bliss, Texas (Solicitation W911RX26QA065). The form captures complaint details including the date, time, complainant information (name, email, phone number), unit/organization, building number, and a detailed description of the complaint. It documents the contractor's perspective and actions taken in response to the complaint, along with validation of the complaint resolution. The form requires signatures from both the contractor and the Contracting Officer's Representative (COR) with corresponding dates and times, and includes a field for the contract reference number and confirmation that the contractor was informed of the complaint outcome.

This template is a quality assurance and customer service documentation tool for the indefinite delivery indefinite quantity (IDIQ) firm fixed price contract supporting installation-level laundry and dry-cleaning services with pickup and delivery at Fort Bliss. The form ensures systematic tracking of customer complaints and contractor accountability throughout the contract performance period, which includes a one-year base period and four optional one-year renewals. Responses to the solicitation were due by August 12, 2026, at 10:00 AM CDT, with submissions directed to the Department of the Army Materiel Command Mission and Installation Contracting Command at Fort Hood.