Technical Exhibit 3_Performance Requirments Summary (PRS).pdf

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JBLM Kitchen Hoods Cleaning Services
Solicitation number
W911S8-22-R-0025
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TECHNICAL EXHIBIT 3

Performance Requirements Summary

The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Required Services PWS Para.

Performance Standard Maximum Allowable

Deviation from Requirement

# 1 Cleaning Kitchen Hoods and Exhaust Systems

Paragraph 5.2

Contractor shall inspect, clean, and maintain hood and duct systems at the frequencies indicated in TE 1, in accordance with NFPA Standards 96, manufacturer’s instructions, and applicable local, State, and Federal rules and procedures. This service includes re-performance.

No more than 5% of validated discrepancies during the course of the scheduled monthly service.

# 2 Broken or Missing Parts Notification

Paragraph 5.3

The contractor shall verbally report all broken or missing parts to the COR immediately upon discovery, and shall follow-up with an electronic email no later than 2 calendar days after notifying the COR.

No more than 10% of validated discrepancies during the course of the scheduled monthly service.

# 3 Monthly After Service Report with Before and After Pictures

5.4

A monthly report shall be electronically emailed to the COR every Monday before 12:00 pm Pacific Time, starting January 10, 2018.

No more than 8% of validated discrepancies during the course of the scheduled monthly service.

# 4 Labeling Kitchen Hoods and Exhaust Systems

5.5

All work (scheduled and unscheduled) shall be labeled immediately after service. This service includes re-applying labels.

No more than 10% of validated discrepancies during the course of the scheduled monthly service.

# 5 Emergency and/or Out of Cycle Cleaning of Kitchen Hoods and Exhaust Systems

5.7

The contractor shall begin emergency work, as determined by COR. The contractor has an onsite arrival time of 48 hours on JBLM and MAMC and 72 hours on YTC with a completion time of 24 hours after on-site.

No more than 2 validated discrepancies during the course of the month.

TECHNICAL EXHIBIT 3

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