Team Hill Military Family Retreat PWS 14 Feb 2025.pdf

Team Hill Military Family Retreat—Performance of Work Statement (PWS)

14 Feb 2025

1. Background:

As directed by DAFMAN 65-601, Vol. 1, 31 Mar 2021, Section 5M—Chapel and Chaplain Programs, para 5.29.1.2:

“appropriated funds are authorized for Chaplain Corps-led training, programs, conferences and retreats to assist individual members of the armed forces on Active Duty and individual members of the Reserve component in an active status, to include singles, and any immediate family members, as cited in DAFI 52-105 under Attachment 2, Authorized Chaplain Corps APF and Chaplain Tithes and Offering Funds Expenses, [Strong Family Structure], in creating, building and maintaining a strong family structure. Authorized support services may include transportation, food, lodging, childcare, supplies, fees or honoraria, training materials, and required equipment for members of the armed forces and their family members while participating in these programs even local to a military member’s

Permanent Duty Station.” The chapel creates the Performance Work Statement and all other contractual documents.

The Wing Chaplain appoints and empowers a chaplain to lead and oversee the Retreat Working Group (RWG) – consisting of personnel from the Base Chapel, Military and Family Readiness Center, Integrated Resilience Office, Child & Youth Services, and other volunteers chosen by the chaplain. The Chaplain will appoint a lead retreat director for each individual retreat.

2. Objectives:

To provide targeted resilience retreats that will help to sustain families through times of separation and assist with reunion after separation and non-deploying service members and their families who could be helped by a resilience retreat. To this end, we have the following specific objectives for the retreats:

2.1 PRESERVE AIR FORCE FAMILIES. Active-Duty families endure unique stresses due to their military service, including multiple relocations, deployments, and other mission-related factors. It can be demonstrated that resilience retreat programs have significantly helped Air Force families stay together.

2.2 REDUCE STRESS. Family Resilience retreats equip family members to deal with day-to-day service-induced stress. This resiliency program allows airmen to focus more clearly on the mission instead of distractions that may arise with a family in crisis-- particularly while away from their families.

2.3 CREATE A POSITIVE RETREAT ENVIRONMENT. Retreats are held in a location apart from normal workday and family life. Ideally, retreats should be held in a setting that is conducive to strengthening family ties and connecting AF families. The retreats should not be more than 45 min drive from Hill Air Force Base.

2.4. ENCOURAGE IMPROVED COMMUNICATION. Professional marriage and family counselors report that the primary reason for marital problems is ineffective communication. The family retreats help families openly communicate and express feelings not normally shared with each other in any other setting.

2.5 FOSTER TEAMWORK. At Team Hill Military Family retreats, Team Hill professionals and volunteers work together to serve families which has the effect of strengthening the bonds of cooperation among Hill AFB organizations. Not only have the retreats become more effective, the combined service of our organizations to all of

Team Hill has been enhanced.

3. Scope:

The Contractor is responsible for providing retreat services that fulfill Chapel and Retreat Working Group (RWG) requirements. Two (2) events within the span of one fiscal year (1 Oct – 30 Sep) ensuring that the events do not coincide within the same quarter as another retreat and shall be scheduled in coordination with the COR/75 ABW

Chapel Staff. The events will be scheduled at least sixty (60) days in advance. The Team Hill Military Family

Retreat is led by chaplains and coordinated through the RWG. Curricula is required but not limited to include education/discussion on the subsequent topics: conflict resolution, communication, parenting, emotional regulation and deployment/reintegration. Chapel Corps Strong Family curricula will be utilized at each retreat. Additional speakers/content may supplement Strong Family Curricula and must be approved by the 75 ABW Chaplain or RWG

POC prior to retreat. The RWG will build each retreat using the Contractor’s pricing schedule, fulfilling retreat requirements with the appropriate services. The Team Hill Military Family Retreat requirements include the following call areas:

Call Area 1—Scheduling

Call Area 2—Speaker(s)

Call Area 3—Meeting Facilities

Call Area 4—Dining Facilities and Catering Requirements

Call Area 5—Lodging Facilities

Call Area 6—Worship Facilities

Call Area 7—Off-site Activities

Call Area 8–Photographer

Call Area 9—Volunteers

Call Area 10–Event Management

Call Area 11—Location and Geographic Restrictions

Call Area 12 – Participant Survey

4. Specific Calls:

4.1. Call Area 1—Scheduling. The Retreat Working Group (RWG) shall provide dates for each retreat based on the wing calendar, operational tempo, and the availability of the retreat venue. Discrepancies regarding requested dates between the RWG and the Contractor may be negotiated to a mutually agreed upon date which meets this criteria.

The Contractor shall reserve and secure the use of the following facilities to accommodate as many as 200 attendees and volunteers for the retreat:

1. Meeting Facilities

2. Dining Facilities

3. Lodging Facilities

4. Worship Facilities

5. Childcare Facilities

DELIVERABLE:

1. Available retreat dates

2. Location of retreat facilities

4.2. Call Area 2—Speaker(s). If the Wing Chaplain and Retreat Working Group deems it necessary, the contractor shall provide a speaker. With approval from the Wing Chaplain, the Contractor can arrange, schedule and pay a speaker or team of speakers for the retreat event.

4.3. Meeting Facilities. All retreat attendees must be able to see, hear, and interact with the guest speaker. Event leaders and speakers must be able to give speeches, instructions, and announcements. If location changes from prior retreats, the RWG has the opportunity to tour the new venue and approve or reject space for consideration.

4.3.1– Resilience Session (Adults) The Contractor shall provide seating (and tables) for as many at 120 adults for a minimum of two (2) resilience sessions per retreat weekend. This may be part of the dining space if the resilience sessions are not interrupted by set up for meals. Exact attendance numbers and configuration requirements shall be provided by the RWG to the Contractor no later than 1 week prior to each event.

4.3.2 – Resilience Sessions for Youth Activities. The contractor shall provide space for three (3) age groups of youth activities: 6- 8 yr. olds, 9-12 yr. olds, 13-18 yr. olds

Space 1 should hold up to 50 children ages 6-8 yrs old and be empty of furnishings and hazardous/unsafe materials.

If furnishings exist, the RWG should be able to adjust location of furnishings. Retreat Working Group may provide folding tables, totes with supplies, arts & craft materials, toys, games, equipment, etc. The space should have 10 round and/or rectangular tables and chairs for up to 50 children for activity areas. The space should be near restrooms. The space should be near the other age group spaces. The space needs to have the ability to be closed off by doors, or easily barricaded to prevent children from exiting the space. The space shall permit light snacks/refreshments to be served that may be provided and brought in by the Retreat Working Group or provided by the contractor. The space should have 2-4 garbage cans and liners. If location changes from prior retreats, the RWG has the opportunity to tour the new venue and approve or reject space for consideration.

Space 2 should hold up to 50 children ages 9-12 yrs old and be empty of furnishings and hazardous/unsafe material. If furnishings exist, the RWG should be able to adjust location of furnishings. Retreat Working Group may provide folding tables, totes with supplies, arts & craft materials, toys, games, equipment, etc. The space should have 10 round and/or rectangular tables and chairs for up to 50 children for activity areas. The space should be near restrooms. The space should be near the other age group spaces. The space shall permit light snacks/refreshments to be served that may be provided and brought in by the Retreat Working Group or provided by the contractor. The space should have 2-4 garbage cans and liners. If location changes from prior retreats, the RWG has the opportunity to tour the new venue and approve or reject space for consideration.

Space 3 should hold up to 30 youth ages 13-18 yr olds. The space should have comfortable seating and have or have access to 7 round and/or rectangular tables and chairs for up to 30 teens. The space should be near restrooms.

The space should be near the other age group spaces. The space shall permit light snacks/refreshments to be served.

The space should have 2-4 garbage cans and liners. If location changes from prior retreats, the RWG has the opportunity to tour the new venue and approve or reject space for consideration.

4.3.3 – Child Care space. The contractor shall provide space for three (2) age groups of for 1-2 yr. olds and 3-

5 yr. olds for child care.

Space 4 should hold 20 children ages 1-2 yrs old and be empty of furnishings and hazardous/unsafe materials.

Retreat Working Group may provide totes with supplies, toys, soft elements, rest mats, equipment, etc. If furnishings exist, the RWG should be able to adjust location of furnishings. The space should have a sink/running water or immediate access to running water. The space should be near the other age group spaces. The space needs to have the ability to be closed off by doors, or easily barricaded to prevent children from exiting the space. The space shall permit light snacks/refreshments to be served that may be provided and brought in by the Retreat

Working Group or provided by the contractor. The space shall allow for diaper changing and disposal. The space should have 2-4 garbage cans and liners. If location changes from prior retreats, the RWG has the opportunity to tour the new venue and approve or reject space for consideration.

Space 5 should hold 50 children ages 3-5 yrs old and be empty of furnishings and hazardous/unsafe materials.

Retreat Working Group may provide folding tables, totes with supplies, arts & craft materials, toys, games, equipment, etc. If furnishings exist, the RWG should be able to adjust location of furnishings. The space should be near a sink/running water and be near restrooms. The space should be near the other age group spaces. The space needs to have the ability to be closed off by doors, or easily barricaded to prevent children from exiting the space, and large enough for a bouncy castle and/or other gross motor activities. The space shall permit light snacks/refreshments to be served that may be provided and brought in by the Retreat Working Group or provided by the contractor. The space should have 2-4 garbage cans and liners. If location changes from prior retreats, the RWG has the opportunity to tour the new venue and approve or reject space for consideration.

DELIVERABLES:

1. Detailed description or diagrams of assigned facilities for all of 4.3 spaces for initial call only

2. List of available audio/ visual equipment and hookups in facility for all 4.3 spaces for initial call only

4.4. Call Area 4 – Dining Facilities and Catering Requirements The contractor shall provide seating for as many as 200 participants for all included meals. This seating should be near where the family meals will be served. Exact attendance numbers and configuration requirements shall be provided by the RWG to the Contractor no later than 1 week prior to each event. Dinner seating arrangements and place settings will be mutually agreed upon by the

Contractor and the RWG prior to the retreat. If location changes from prior retreats, the RWG has the opportunity to tour the new venue and approve or reject space for consideration.

4.4.1. Call Area 4.1 – Meals - The contractor shall provide six (6) meals for each participant, 75 ABW Chapel

Staff, Retreat Volunteers, COR, and Retreat Working Group. All meals should consider this event has youth and adult participants. The food should be appealing to all. All meals must be able to accommodate for dietary restrictions on a case-by-case basis and include common allergens on food labels. Depending on the season and weather, catering and banquet choices may include outdoor dining or box lunches. Any catering and banquet selection will be agreed upon by the RWG and the Contractor prior to the retreat. Meals must meet with the minimum food requirements listed below.

4.4.1.1 Meals shall consist of the following: two (2) breakfasts, two (2) lunches, and two (2) dinners or one (1) breakfast, two (2) lunches, two (2) dinners, and one (1) brunch style meal on Sunday. The schedule will determine which option is ideal and will be communicated to the Contractor NLT 45 days prior to the retreat.

4.4.1.2 Breakfast buffet shall include a variety of options to include proteins, assorted pastries, oatmeal, fresh fruit, yogurt, and assorted cereals. Breakfast must also include water, juice, milk, and coffee. Coffee shall include sugar and minimally two (creamers).

4.4.1.3 Lunch buffets shall include a minimum of two main meal choices, a salad (with 2 dressing choices), and 2 desert choices. Lunch must also include water, iced tea, lemonade, coffee and assorted soft drinks to include diet soda.

4.4.1.4 If the schedule requires, a separate meal for children may be considered (in a different room) and may include a variety of sandwiches, pizza, or chicken strips. This meal will also include fruit and two beverage options in addition to water such as juice, lemonade, or milk. As with all other meals, allergens will be accommodated, and a list of allergens will be provided.

4.4.1.5 Dinner buffets shall include a hot meal with the minimum of 2 meat choices as well as a vegetarian options

(upon request), a salad (with 2 dressing choices), 3 side options and 2 desert choices. Dinner must also include water, iced tea, lemonade, coffee and assorted soft drinks to include diet soda. If the RWG develops a schedule that benefits a boxed dinner, this will be approved by the COR and will be high quality boxed meal service.

4.4.1.6 The contractor will submit a finalized menu for all meals to the 75 ABW Chapel Staff and RWG no later than thirty (30) business days before the event and will prepare food labels for all meals.

4.4.1.7 The contractor shall provide packaged snacks for the Youth activities during the two (2) resilience sessions where the youth are not with their parents. These snacks many include things like cookies and crackers and should not include any tree nuts. The ingredients should be clearly labeled on the packaging. Considerations shall be given to youth with food allergies such that all youth have the option to have a snack during the session. A child friendly beverage shall also be provided /available during these sessions. This may include juice and/or water.

1. Meal menu choices to include list of all common allergens per menu item submitted to RWG no later than one week prior

2. Detailed description or diagram layout of building and seating plan for call only

4.4.2. Call Area 4.3 - Coffee and Espresso/Soda bar. If the RWG deems it necessary to provide a coffee and espresso bar. The contractor shall provide the labor, coffee, and supplies (coffee, milk, sugar, tea, syrups, cups, stirs, lids, etc.) for as many as 200 attendees.

4.5. Call Area 5 - Lodging Facilities. The Contractor shall provide lodging for as many as 200 retreat attendees and any volunteers who need lodging. Lodging is provided in most part through a partnership between Wolf Creek

Foundation and Mountain Luxury Lodging, Mountain Luxury Real Estate. Lodging must be approved by the chaplain and will be luxurious, four (4) or five (5) star or equivalent lodging. Lodging may consist of condominiums and/or homes. Homes and condominiums may have shared living, dining, and common areas. Homes and condominiums will have a minimum of two private bedrooms. A list of available lodging choices to include number of available beds shall be provided no later than one week prior to each retreat. Lodging assignments of retreat attendees will be made by the Contractor in coordination with RWG.

1. Finalized lodging list matching families to lodging venues appropriate for size of family and age/sex of kids to include any special needs accommodations no later than 2 days before start of event.

2. Staff to check participates in and navigate late adjustments to lodging to accommodate wait listed families or family/lodging mismatch.

4.6. Call Area 6 - Worship Facilities. If requested, the Contractor shall provide an onsite facility and seating for as many as 50 people per retreat for one worship service. Worship attendees must be able to see, hear, and interact with a Chaplain from their seats. Venues for the worship services may include outdoor seating if weather allows.

Depending on the schedule determined by RWG, the RWG and COR may determine that off site worship services on a per retreat basis would be acceptable and would be advertised in the schedule of events for the participants. The

RWG will work with the Contractor to determine if outdoor venues may be used.

1. Detailed description or layout of building and seating plan for call only

2. List of available audio/video equipment and hookups in facility for call only

4.7. Call Area 7 - Off-site Activities. The Contractor shall provide for off-site activities for as many as 200 retreat participants. Examples of off-site activities could include hiking, hayrides, laser tag, skiing, snowshoeing, boating, and bouncy castles. The RWG will coordinate with the Contractor to determine off-site activities for each event.

1. Availability, maps, and other details of off-site activities

2. Coordinate, schedule and pay activity vendor(s)

4.8. Call Area 8 - Photographer. The Contractor shall provide a photographer for all participant families who desire photos. A digital copy of the photo will be provided to the families directly from the photographer with applicable copyright restrictions removed to allow the family to share digitally and print as desired.

1. Photographer, backdrop, and all equipment to provide up to fifty (50) family portraits sessions.

4.9. Call Area 9 - Volunteers. The Contractor shall allow Team Hill Military Family Retreat volunteers to work in a variety of roles in support of the retreat. These roles shall include, but are not limited to: childcare, facility arrangement, activity leadership, transportation, and logistics.

4.10. Call Area 10 - Event Management. The Retreat Working Group (RWG), overseen by a Religious Support

Team (RST), will lead and direct the retreat. The RWG, or their designees, will maintain oversight of all events, activities, and functions of the retreat, and will coordinate with the retreat lodge as needed. The retreat lodge shall provide responsible points of contact to help resolve any problems or concerns that might occur during the retreat weekend. The Contractor will provide 24-hour emergency points of contact for lodging issues.

4.11. Call Area 11 - Location and Geographic Restrictions. Team Hill Military Family Retreats shall be physically located in the counties of Weber, Davis, or Salt Lake for ease of transportation for attendees, volunteers, and Air Force and Team Hill leaders. The retreat location should be no more than 45 minutes’ drive from Hill Air

Force Base. Specifically, the lodging location is applicable to the Eden Valley/Huntsville area homeowners that donate their homes for use by Wolf Creek Foundation for the Hill Air Force Base Family Retreats. If location changes from prior retreats, the RWG has the opportunity to tour the new venue and approve or reject space for consideration.

4.12. Call Area 12 – Participant Survey. The contractor shall conduct, analyze, and provide results of a pre and post retreat survey to the RWG within five (5) working days at the conclusion of each event. The questions of the survey will be a collaborative effort of the contractor and the RWG such that the RWG has usable effectiveness data and general event feedback for continuous event improvement.

1. Raw and analyzed results of pre/post event survey

5.1. Required Documents for Submission of Quote

5.2. Security. Additional Security Requirements. Contractor will not discuss with outside parties or sources specific information about retreats or concentrations of military members and dependents.

5.3 Inspection and Acceptance Criteria (Quality Assurance). Contract is firm fixed-price. A ‘combo’

Invoice/Receiving Report shall be filed in Wide Area Workflow ‘WAWF’ in accordance with DFAR 252.232-7006.

The combo Invoice/Receiving Report shall be accepted by the Wing Chaplain or his delegated WAWF officer.

Pay Official DoDAAC F0300

Issue by DoDAAC FA8201

Admin DoDAAC FA8201

Inspect by DoDAAC F2D0BS

Ship to Code F2D0BS

Service Approver (DoDAAC) F2D0BS

Service Acceptor (DoDAAC) F2D0BS

The Government will evaluate the Contractor’s performance and document the performance using the Attachment 1

Customer Survey and Attachment 2 Corrective Action Report (CAR). The chaplain overseeing the RWG shall act as the Contracting Officer Representative (COR) of the Contracting Officer (CO) and shall participate in the administration of this contract.

The COR or alternate shall inform the Contractor when discrepancies occur and shall request corrective action. The

Contracting Officer, or alternate, shall make a notation of the discrepancy with the date, time, and discrepancy that was noted; and request the authorized Contractor’s representative to initial the entry and provide the appropriate corrective action.

Evaluation Criteria:

6.1 Services Summary

PERFORMANCE OBJECTIVE PWS

PARA

PERFORMANCE

THRESHOLD

COMPLIANCE

Large meeting facilities shall be clean and attendees able to see, hear, and interact with the speakers

4.3.1. Written complaint by retreat

attendees and/or RWG working/volunteering at retreat

There shall not be more than 5 written complaints (CCR) per event

Space for three age groups for

Resilience Sessions for Youth Activities shall be clean and appropriate for age

4.3.2 Written complaint by retreat

attendees and/or RWG working/volunteering at retreat

There shall not be more than 5 written

PWS Call

Deliverable Title & Description

Frequency/Schedule

4.1 Available retreat dates Submitted with initial call order only and four months prior to each subsequent event

4.3 List of available audio/ visual equipment and

hookups in facility

Submitted with initial call order only

4.3 Detailed description or diagrams of assigned

facilities

Submitted with initial call order only

4.4 Location of retreat and detailed description

indicating how facility meets requirements.

Submitted with initial call order only

4.6 Available A/V equipment and hookups list for

retreat location

Submitted with initial call order only

Detailed written proposal of anticipated cost supplementation for initial call order only

Submitted with initial call order only complaints (CCR) per event

Space for two groups for Child Care shall be clean and appropriate for age

4.3.3 Written complaint by retreat

attendees and/or RWG working/volunteering at retreat

There shall not be more than 5 written complaints (CCR)

Audio/visual and public address systems/equipment and hookups working properly

4.3 Visual inspection of facility 90% compliance

Meal menu choices to RWG no later than one week prior to retreat to include list of all common allergens per menu item.

4.4 Receipt of menu Within 1 day grace

period.

Finalized lodging list matching families to lodging venues appropriate for size of family and age of kids to include any special needs accommodations no later than 2 days before start of event.

4.5 Receipt of assigned lodging per

family

There shall not be more than 5 written complaints (CCR)

Lodging meets four- or five-star guidelines.

4.5. Written complaint by retreat

attendees, Hill AFB personnel working/volunteering at retreat

There shall not be more than 5 written complaints per event

Worship attendees shall be able to see, hear, and interact with the chaplain from their seats

4.6. Written complaint by retreat

attendees, Hill AFB personnel working/volunteering at retreat

There shall not be more than 5 written complaints per event

7.0 PERFORMANCE REQUIREMENTS AND METHOD OF SURVEILLANCE.

7.1 CUSTOMER COMPLAINT FORM (ATTACHMENT 1):

7.1.1 The purpose of the Customer Service Survey is to document contractor’s performance through documented surveys. Documented surveys will support if contractor’s performance is in question or does not meet the PWS requirements in the contract.

7.1.2 The contractor is responsible for implementing and delivering performance that meets the PWS plan. The

PWS provides the structure for the government’s surveillance of the contractor’s performance to assure that it meets the PWS requirements. It is the government’s responsibility to be objective, fair and consistent in evaluating contractor performance.

7.1.3 The customer service survey is intended to facilitate open communication. In addition, the customer service survey is flexibility to allow for an increase or decrease in the level of surveillance necessary based on contractors performance and should recognize unforeseen or uncontrollable circumstances that might occur outside the control of the contractor.

7.2 Corrective Action Report

In evaluating the quality of contractor’s performance, the following performance ratings may be used when evaluating using the Contractor Performance Rating Report.

Performance

Rating

Criteria

Satisfactory Performance meets the compliance criteria for each of the performance objectives in the services summary.

Unsatisfactory Performance does not meet the compliance criteria for each of the performance objectives in the services summary.

8. GOVERNMENT FURNISHED PROPERTY AND SERVICES.

8.1 No Government Furnished Property provided

9. GENERAL INFORMATION

10.1. SECURITY REQUIREMENTS. The Contractor is not required to obtain security clearance for all necessary personnel requiring access to Hill AFB.

10.2. PHYSICAL SECURITY. The Contractor shall be responsible for safeguarding all Government property provided for Contractor use. At the close of each work period, Government property, and materials shall be secured.

10.3 HOURS OF OPERATION. Normal Hours of Operation. The Contractor shall perform the services required under this contract from 0800 hours on Friday until the following Sunday at 1500 hours of the retreat weekend. The

Contractor may work, with prior approval of the Contracting Officer, extended hours to ensure timely completion of work at no additional cost to the Government.

10.3.1 The Contractor shall attend RWG meetings at the request of the RWG to coordinate each event details and provide status report.

10.4. RECORDS. The Contractor shall be responsible for creating, maintaining, and disposing of only those

Government-required records that are specifically cited in this PWS, or required by the provisions of a mandatory directive listed in Applicable Publications and Forms. If requested by the Government, the Contractor shall provide the original record or a reproducible copy of any such record within five (5) business days of receipt of the request.

10.5 ENVIRONMENTAL CONTROLS:

10.5.1. Compliance with Laws and Regulations. The Contractor shall be knowledgeable of, and comply with all applicable federal, state, and local laws, regulations, and requirements. The Contractor shall emphasize compliance and support to environmental laws and protections. In the event environmental laws/regulations change during the term of this contract, the Contractor is required to comply as such laws come into effect. If there is an increase or decrease in cost as a result of the change, the Contractor shall inform the Contracting Officer pursuant to notice requirements and negotiate a modification to the contract.

10.5.2. Notification of Environmental Spills. Normal reporting procedures for reporting of spills to civilian law enforcement and fire department agencies shall be followed.

10.5.3. Material Storage and Use. The Contractor shall follow manufacturer’s guidelines and professional recommendations for control of humidity, temperature, cleanliness, and materials handling, including hazardous materials.

10.5.4. GOVERNMENT OBSERVATIONS. Government personnel, other than Contracting Officers may, from time-to-time, with CO coordination, observe Contractor operations. However, these personnel may not interfere with

Contractor performance or make any changes to the contract.

10.6. SAFETY REQUIREMENTS. In performing work under this contract, the Contractor shall:

10.6.1. Conform to the safety requirements contained in the contract for all activities related to the accomplishment of the work.

10.7.2. Take such additional immediate precautions as the Contracting Officer may reasonably require for safety and mishap prevention purposes.

10.7.3. Develop and provide at the start of the orientation period or the start of the first operational performance period a safety plan for the protection of Government property and personnel and to provide a safe work environment for Contractor personnel.

10.7.4. Provide protection to Government property to prevent damage during the period of time the property is under the control or in possession of the Contractor.

10.7.5. Include clauses in all subcontracts to require Subcontractors to comply with the safety provisions of this contract as applicable.

10.7.6. Record and report promptly (within one hour) to the Contracting Officer or designated government representative, all available facts relating to each instance of damage to Government property or injury to either

Contractor or Government personnel.

10.7.7. In the event of an accident/mishap, take reasonable and prudent action to establish control of the accident/mishap scene, prevent further damage to persons or property, and preserve evidence until released by the accident/mishap investigative authority through the Contracting Officer.

10.7.8. If the Government elects to conduct an investigation of the accident/mishap, the Contractor shall cooperate fully and assist Government personnel in the conduct of an investigation until it is completed.

10.7.9. Include a clause in each applicable subcontract requiring the sub-contractor's cooperation and assistance in accident reporting and investigation.

10.8. TRAINING. Current certification standards for the state of Utah for foodservice and lodging operations are required.

10.9. SPECIAL QUALIFICATIONS. Contractor employees working with food shall have a food handler’s permit in accordance with Utah state law.

10.10. CONTINUATION OF ESSENTIAL DOD CONTRACTOR SERVICES DURING

CRISIS IAW DoDI 3020.37. In accordance with AFI 63—124, paragraph 2.7.1, and DODI 3020.37 this requirement is not considered mission essential.

11. Manpower Reporting for Contract Performance

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the [NAMED COMPONENT] via a secure data collection site. The contractor is required to completely fill in all required data fields at http://www.ecmra.mil.

Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year

(FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October* of each calendar year. Contractors may direct questions to the CMRA help desk.

*Reporting Period: Contractors are required to input data by 31 October of each year.

Uses and Safeguarding of Information: Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor name and contract number associated with the data.

User Manuals: Data for Air Force service requirements must be input at the Air Force CMRA link. However, user manuals for government personnel and contractors are available at the Army CMRA link at http://www.ecmra.mil.

12. APPENDICES

http://www.ecmra.mil/

A. Acronyms & Abbreviations List

B. Definitions for Hill AFB Local Area Travel

APPENDIX A

ACRONYMS AND ABBREVIATIONS

Acronym/Abbreviation Definition

AF Air Force

AFB Air Force Base

AFI Air Force Instruction

AGE Aerospace Ground Equipment

CA Contract Administrator

CDC Child Development Center

Ch Chaplain

CO Contracting Officer

COR Contracting Officer Representative

DO Department of Defense

DoDI Department of Defense Instruction

EMT Emergency Medical Technician

EPA Environmental Protection Agency

LRS Logistics Readiness Squadron

NLT No Later Than

OCO Overseas Contingency Operation

O&M Operations and Maintenance

OSHA Occupational Safety and Health Administration

PBSC Performance Based Service Contracting

PPI Past Performance Information

PWS Performance-Based Work Statement

QA Quality Assurance

QAP Quality Assurance Personnel

QAPC Quality Assurance Program Coordinator

QASP Quality Assurance Surveillance Plan

QC Quality Control

QCP Quality Control Plan

RST Religious Support Team

RWG Retreat Working Group

SOW Statement of Work

SS Services Summary

1. Attachment 1 -Customer Complaint Record

CUSTOMER COMPLAINT RECORD

DATE/TIME OF COMPLAINT

SOURCE OF COMPLAINT

ORGANIZATION

BUILDING NUMBER

INDIVIDUAL

PHONE NUMBER

NATURE OF COMPLAINT

CONTRACT REFERENCE

VALIDATION

DATE/TIME CONTRACTOR INFORMED OF COMPLAINT

ACTION TAKEN BY CONTRACTOR

RECEIVED/VALIDATED BY

2. CORRECTIVE ACTION REPORT (CAR)

(If more space is needed, use reverse and identify by number)

1. CONTRACTOR

2. CONTRACT NUMBER

3. TYPE OF SERVICES

4. FUNCTIONAL AREA

5. SUSPENSE DATE

6. CONTROL NUMBER

7. DEFICIENCY MAJOR MINOR

FINDING:

FINDING IMPACT:

Please respond with a written corrective action plan that details the corrective action of the cited deficiency, the cause of the deficiency, and actions taken to prevent recurrence by Suspense Date in Block 5. If date was not entered in Block 5, the contractor is not required to provide a response.

8. QUALITY ASSURANCE PERSONNEL (COR)

TYPED NAME AND GRADE

SIGNATURE AND DATE

9. ISSUING AUTHORITY

TYPED NAME AND GRADE

SIGNATURE AND DATE

10. COR RESPONSE TO CONTRACTOR CORRECTIVE ACTION AND ACTION TAKEN TO PREVENT RECURRENCE

11. COR DETERMINATION

ACCEPTED REJECTED

12. CLOSE DATE