Tactical Communications and Technical Investigative Comprehensive Solutions

(TACTICS)

Statement of Work

May 29, 2026

C.1 GENERAL

C.1.1 OBJECTIVE

In support of its mission and strategic goals, the Department of Homeland Security (DHS) and agency partners require commercial commodity solutions for a wide variety of applications throughout the

Department, its Components and other Government Agencies. This acquisition shall establish multiple

Indefinite Delivery Indefinite Quantity (IDIQ) contracts to support legacy systems, as well as to provide access to updated technology and interoperable solutions, including specialized or best-in-class capabilities within mission areas, for Tactical Communications and Technical Investigative Comprehensive

Solutions (TACTICS). The suite of IDIQ contracts will be comprised of unique contracts that will not possess identical offerings with one another across all technical areas, but when combined together, will provide a diversified portfolio of qualified vendors collectively capable of supporting the full range of agency requirements. The suite of IDIQ contracts will also enable the government to leverage multi-agency buying power to obtain the lowest available prices for all products and related services offered by the Contractor(s) and improved or additional equipment as specified in Section C.5. TACTICS will be the short name for this contract vehicle.

This Statement of Work (SOW) defines the scope of the TACTICS IDIQ contracts, which are comprised of both Tactical communications (TacCOM) and Technical Investigative Surveillance (TechOps) Equipment and Services. Tactical communications are defined as the electronic exchange of any information required to support law enforcement operations or activities. Technical investigative surveillance equipment and services are defined as using surveillance capabilities or techniques to investigate possible criminal activity or provide situational awareness during law enforcement operations. TechOps requirements support investigative, protective, and training surveillance missions for the Federal law enforcement community.

TacCom and TechOps both involve the exchange and use of mission critical communications—voice, video and data. Specific requirements shall be further identified and defined at the order level. Since competition for specific requirements will primarily occur at the order level, the Government considers the quality, relevance, and specialization of the master IDIQ pool itself to be critical to long-term success.

C.1.2 SCOPE

The Contractor shall provide subscribers of this multi-agency contract with access to a wide and renewable variety of TacCom and TechOps commodity equipment from multiple Original Equipment

Manufacturers (OEMs). The Contractor shall also provide services such as infrastructure, operation, and sustainment. As defined in individual orders, TacCom and TechOps equipment/solutions/capabilities shall support DHS and the Federal Government in the United States and foreign locations. The Contractor shall furnish the necessary equipment, systems, supplies, personnel, materials, travel, and services required to satisfy the ordered TacCom and TechOps requirements. While this SOW identifies the technical categories, the suite of resulting contracts is intended to satisfy the full range of TacCom and TechOps related requirements. With the pace of change it is impossible to anticipate how requirements and individual programs will evolve over the life of the contracts. It is intended that this contract remains current with market solutions and continues to provide the full range of TacCom and TechOps equipment, solutions, capabilities, services, and emerging technologies throughout its life. The scope includes any

TacCom or TechOps systems, services or accessories that may operate in any part of the electromagnetic spectrum. The scope of each individual IDIQ contract shall be based upon the Technical Category for which the Contractor proposed and is selected with specific requirements to be set forth in the individual orders. An individual order may include both equipment and services. The Order Contracting Officer (CO) may decide which Technical Category to use based on the dominant Technical Category or decide to use multiple Technical Categories to ensure a more competitive process. The contract scope includes, but is not limited to:

Technical Category 1: Equipment

• Cameras

• Modems

• Encoders

• Mesh Radios

• Batteries

• Power Supply

• Cabling

• Enclosure

• Antennas

• Mounting HW (sets)

The above list of Technical Category 1 equipment is not all inclusive; equipment may be procured as part of, or in support of one or the more of the following tactical communications and technical investigative requirements or efforts:

• Radios and Accessories – includes end-user equipment, devices, push-to-talk applications, interfaces, user equipment (cellular devices), networking functions, associated accessories and power systems; also includes equipment that uses the non-radio part of the electromagnetic spectrum.

• Infrastructure – includes software, hardware, communications infrastructure, microwave, backhaul, control/base stations, radios, repeaters, comparators, encryption, antennas, network, management, dispatch, Radio over Internet Protocol, push-to-talk (working with any network connection), private cellular networks, distributed antenna systems, cellular signal boosters, test equipment, enclosures, shelters, towers, and power systems.

• Maritime/Air – includes communications, sensor, or surveillance equipment and accessories to outfit and interface with boat, shipboard and aircraft systems.

• Mobile Command and Control, Communications, and Surveillance Vehicles – includes specialized vehicles or trailers that are outfitted with capabilities to support mobile command functions, mobile communications capabilities, or technical surveillance capabilities.

• Satellite – includes end-user equipment, associated accessories, interfaces, antennas, and related infrastructure.

• Collection, Process, Exploitation, Dissemination, or Presentation of Tactical Information – includes any devices, software, hardware, systems, networks, or accessories that may assist in planning operations, collecting information, sharing information, managing communications, directing operations, presenting information in a geographic information systems context, enhancing officer safety, providing situational awareness, recording/storing/saving/logging/ analyzing/managing/translating information, or any other aspect that assists with law enforcement; this includes any integration to administrative or business systems.

• Other Tactical Devices and Capabilities – includes acoustic signaling devices, acoustic receivers, long-range acoustic hailing devices, seismic detectors, motion detectors, radar sets, smart helmets, and tactical devices that provide situational awareness or communications capability, including those using remotely controlled or autonomous platforms except for air vehicles that are not tethered. Includes any device or system for detecting, tracking, identifying, or countering unmanned systems that do not include kinetic countermeasures.

• Video, Audio, Sensor, Tracking, and Communications Intercept Capabilities – includes equipment, devices, systems, accessories, interfaces, or mounts/enclosures/concealments for collecting, processing, powering, transporting, disseminating, storing, exploiting, analyzing, or managing video, audio, sensor, tracking, or communications intercept information. Also, includes body worn devices. Transporting information includes wireless, wired, or the use of physical storage media.

Technical Category 2: Services

• Video Evidence Collection and Distribution Systems – Portable

• Video Audio Systems – Portable

• Video Evidence Collection and Distribution Systems – Fixed

• Integration with Government Owned/Furnished Vehicles

• Concealments

• Specialized Software

• Integration Services – Labor

• Custom Equipment & Engineering Services

• Encryption Key & Engineering Services

• Support Services

• Training

• Testing & Evaluation Services

The above list of Technical Category 2 equipment and services is not all inclusive; services may be procured as part of, or in support of one of the more of the following tactical communications and technical investigative requirements or efforts:

• Radios – services required to develop, maintain, program, install, deploy, modify, remove, train, repair, or support any type of radio, radio system, infrastructure, service, or network; includes cellular or satellite systems.

• TechOps Systems –Buying, installing, or modifying technical surveillance systems or services (to include training) required to support (install, maintain, program, modify, remove, repair) any type of Federal law enforcement surveillance requirement

• Operations and Sustainment (O&S) Services – maintaining services required to operate, provide, and sustain TacCom or TechOps systems or services, includes data plans, service plans and subscriptions for services as well as Network as a Service.

• Engineering – services required to provide spectrum support, and to architect, design, survey, develop, integrate, interoperate, test, evaluate, inspect, analyze, or implement TacCom or

TechOps systems or services.

• Service Based Systems – includes services that would support the capturing and processing of any tactical communications or technical investigative capability.

• General –project management services to develop, draft or maintain plans, documentation, reports, status, information, schedules, estimates, costs, risk registers, policies, instructions, or procedures; also includes providing and arranging for training, accreditations and certifications.

C.1.3 CONTRACT AND ORDER MANAGEMENT

Contract and Order management is a mandatory contractor requirement for all IDIQ holders and orders placed under the TACTICS contract. The objective of contract and order management is to provide the program management, project control, and contract administration necessary to manage a high-volume order process so that the cost, schedule, and quality requirements of each order are tracked, communicated to the Government, and ultimately attained. The use of commercially available automated tools and the application of expertise on processes and metrics that support order management are encouraged to achieve the above objectives. The objective of the tools is to provide quicker access, improved accuracy, and enhanced accessibility for Contractors/clients; real-time monitoring of status/deliverables; tracking of the quality of work products; and gauging of overall customer satisfaction.

C.2 REQUIREMENTS

This section describes the government’s technical and management requirements and consideration that shall be accommodated by the Contractor in the development of potential solutions. These items relate directly to the Program Objectives listed in C.1.1. and the Scope in C.1.2.

C.2.1 TECHNICAL CATEGORIES (TC)

The Contractor shall furnish a range of equipment, solutions and/or services necessary to meet requirements of this contract and individual orders as related to the technical categories summarized below. The TCs identified encompass multiple functional capability areas and mission applications. For evaluation, ordering and portfolio management purposes, the Government may identify and assess discrete technical subcategories or specialized capability areas within a TC.

C.2.1.1 TECHNICAL CATEGORY 1 – EQUIPMENT

The Contractor shall provide TacCom and/or TechOps equipment as required by this SOW and individual orders.

C.2.1.2 TECHNICAL CATEGORY 2 – SERVICES

The Contractor shall provide services that directly support TacCOM and TechOps activities, as required by this SOW and individual orders. All services offered under TC 2 must be clearly aligned with and in support of TacCOM and TechOps operational, investigative, or training requirements, ensuring consistency with the defined scope of the contract.

C.2.2 TECHNICAL CONSTRAINTS

Technical constraints may apply to new systems and support for legacy systems. In those cases, equipment and communications systems infrastructure equipment shall, when applicable, be compatible with, compliant with, and/or interface with the following:

Telecommunications Industry Association (TIA)-102 series documents for Land Mobile

Communications Radio Standards (Association of Public-Safety Communications Officials

Project 25).

Compliant with all National Telecommunications and Information Administration (NTIA) rules and regulations.

Compatible with the Department of Justice Integrated Wireless Network.

Compatible with legacy system operations, such as Motorola SMARTZONE system implementations, Motorola Vote Scan system, Motorola Key Management Facility, Motorola Over-the-air-Rekeying, and Motorola Over-the-air-Programming.

Compliant with National Institute of Standards and Technology (NIST) Federal Information Processing Standards (FIPS) 140‐3and Advanced Encryption Standard FIPS 197.

For interoperability between Internet Protocol (IP) based video systems, devices must conform to Open Network Video Interface Forum Profile S, with a preference towards Profile T release candidate compliance.

Power over Ethernet Devices shall follow Institute of Electrical and Electronics Engineers 802.3 standards, as updated, and shall not use proprietary formats.

Batteries shall conform to International Electrotechnical Commission (IEC) 62133 2nd Edition, Underwriters' Laboratories (UL) 1642, UL 2054, and United Nations/United States Department of Transportation 38.3 certification standards as applicable.

Wireless devices using Federal spectrum must be NTIA certified or be capable of receiving NTIA certification. See OMB Circular No. A-11, section 31.12(c).

Devices shall conform to Ingress Protection Marking IEC standard 60529, or Military Standards-810.

Enclosures shall conform to National Electrical Manufacturers Association standard 250.

Antenna towers and supporting structures shall comply with American National Standards Institute/TIA Publication 222-G (Structural Standards for Steel Antenna Towers and Antenna Supporting Structures), including addendums 1 through 4.

Code of Federal Regulations Title 47 Federal Communications Commission Part 17 - Construction, marking and lighting of antenna structures.

National Fire Protection Association 70 - National Electric Code.

C.3 NEW EQUIPMENT AND SOFTWARE RELEASE

The Contractor shall provide only new OEM equipment under this contract unless refurbished items are authorized in writing at the order level by the Ordering Official. All equipment shall be standard commercial products, new, undamaged, unblemished, in original unopened factory packaging, unused, not previously rejected, not previously sold, not loaned, not returned, not used for demonstration and not previously used for sales, display or any other purpose, unless otherwise explicitly authorized at the

Order-level by the Ordering Official. For software products, the Contractor shall provide only the latest commercially available version under this contract unless otherwise expressly approved, in writing, by the

Ordering Official. The Contractor shall assist the Government in obtaining the software technical support

(updates, patches, bug-fixes, etc.) for all products purchased under this contract.

C.4 OEM MANAGEMENT REQUIREMENTS

The Contractor shall be responsible for the management of their OEMs, suppliers and subcontractors during the term of the contract. Attributes of such responsibility are expected to involve the assessment, selection, coordination, and management of the OEMs, suppliers, and subcontractors who provide the products included in the proposed catalog.

C.5 TECHNOLOGY REFRESHMENT REQUIREMENTS

The Contractor shall be responsible for introducing new equipment (both hardware and software) to their catalog as soon as it is commercially available from the OEM(s).

C.5.1 IMPROVED OR ADDITIONAL EQUIPMENT OR SERVICES (TECHNOLOGY REFRESHMENT INCLUDED)

All commercial offerings available from a vendor that are within the scope of this contract and are made available through their commercial or General Services Administration (GSA) catalog shall be eligible for purchase under this contract. Vendors shall update their catalogs to include new, improved, or additional equipment as well as new features, technology, or services as they become commercially available thereby ensuring the Government has access to the latest industry offerings. In addition, both existing and new technologies as they become available, may be purchased through this contract. Therefore, all new, improved, or additional equipment, features, technology or services shall automatically be included in this contract as they become commercially available, provided they align with the contract’s stated scope and do not introduce requirements outside the intended objectives. The Contractor shall update its catalog with new, improved, or additional equipment (both hardware and software) and services to their catalog as they become commercially available from the OEM(s).

C.6 WARRANTY REQUIREMENTS

The Contractor shall provide standard commercial warranties for products under contract for the time specified in the standard commercial warranties consistent with the referenced Commercial Catalog or

GSA Schedule warranty. Product warranties shall include a product return policy. Any OEM warranties associated with products delivered under this contract shall be available directly to the ordering agency.

Extended warranties may be required by the ordering agency, as specified in individual delivery orders.

C.7 REPORTING REQUIREMENTS

DHS requires reporting and data as detailed below. The Contractor shall provide DHS with electronic copies of all such data upon its request if the data is not otherwise available in the aggregate to DHS as a matter of course.

C.7.1 SUBCONTRACTING REPORTS

(a) Large Businesses TACTICS contract holders shall submit periodic reports which show compliance with the subcontracting requirements established in Section L.7.1.3 INDIVIDUAL SMALL BUSINESS

SUBCONTRACTING PLAN and its subcontracting plan. The Contractor shall submit its report via the

Subcontracting Plan Reporting (SPR) in accordance with the instructions on the website. The Contractor shall ensure that its Subcontractors submit their reports via the SPRwhen applicable. The Individual

Subcontracting Report (ISR) and the Summary Subcontracting Report (SSR) are available online at http://www.sam.gov.

(b) The work of the small businesses identified in the Subcontracting Plan shall be tracked against the

Prime’s proposed goals.

C.7.1.1 INDIVIDUAL SUBCONTRACTING REPORT (ISR)

(a) The Contractor shall submit the Individual Subcontracting Report (ISR) in accordance with FAR 52.219-9 electronically via the SPR within forty-five (45) calendar days after the close of each calendar period as follows: (1) May 15th, for the period October 1st through March 31st; and (2) November 14th, for the period April 1st through September 30th. Each semi-annual ISR reflects cumulative task order subcontracting accomplishments from the inception of the contract through the relevant ISR reporting period.

(b) One (1) ISR is required at the contract level for all subcontract awards accomplished, (which is a roll-up of all task and delivery order awards) and submitted to the TACTICS CO via SPRfor review and acceptance.

When failure to meet the goals of the small business subcontracting plan as stated in Section L.7.1.3

INDIVIDUAL SMALL BUSINESS SUBCONTRACTING PLAN, of the contract, the Contractor shall state in the report (either in the remarks field or by separate letter) what good faith effort has been made to meet the goals and/or its future plan to improve small business opportunities for future task orders.

(c) No separate ISR submission at the task order level is required via SPR. However, when the task or delivery order CO determines that the subcontracting status report is necessary to measure the extent of compliance by the Contractor, the Contractor shall manually submit periodic subcontracting status reports

(DD-294) to the task or delivery order CO based on mutual agreement by both parties.

(d) The ISR shall reference the DHS SPR Coordinator at e-mail address dhsosdbu@hq.dhs.gov

C.7.2 ANNUAL SMALL BUSINESS 50% REPORT (APPLICABLE TO SMALL BUSINESS SET-ASIDE ORDERS)

SMALL BUSINESS LIMITATIONS ON SUBCONTRACTING

For firms submitting offers under Small Business Set-Aside orders under TACTICS:

In order to ensure that the required percentage of costs incurred for performance under TACTICS small business set-aside orders be expended by the prime Contractor, the prime must demonstrate that it has achieved the required percentage for each order. FAR 52.219-14 (total small business set-asides) requires that:

(1) Services (except construction). At least 50 percent of the cost of contract performance incurred for personnel shall be expended for employees of the concern.

(2) Supplies (other than procurement from a nonmanufacturer of such supplies). The concern shall perform work for at least 50 percent of the cost of manufacturing the supplies, not including the cost of materials.

For the TACTICS IDIQ contract, this 50% rule applies to each individual order.

As a condition for final payment for each order that is subject to the clause, the Contractor shall submit a report to the order-level CO demonstrating its compliance with the conditions in FAR 52.219-14. The report may be in the contractor’s format but must include sufficient data to be acceptable to the ordering

CO.

The order-level CO may also require the Small Business Prime Contractor to submit, as a deliverable, a monthly report that tracks the costs by Prime Contractor and Subcontractors incurred and invoiced under the order.

The Contractor shall report on its compliance in accordance with FAR 52.219-14, Limitations on

Subcontracting for the TACTICS IDIQ contract. Small business prime Contractors under TACTICS shall report to the IDIQ CO annually, on the anniversary of contract award, the total cost of work performed under set-aside orders during the 12-month reporting period, and the total subcontracted cost during the same period. The report shall list each order awarded and the total subcontractor cost for each order with a cumulative total at the bottom for the 12-month period. For set-aside orders, each individual order and the combined total of all orders issued during each 12-month period must reflect that the prime

Contractor has performed at least 50% of costs incurred. The annual report shall be submitted to the IDIQ

CO.

C.7.3 RE-REPRESENTATION OF SMALL BUSINESS SIZE STATUS REPORT

All TACTICS-small business awardees shall re-represent small business size status according to the following schedule.

Due Dates Following

Within Thirty (30) days Approval of Contract Novation Agreement

Within Thirty (30) days Merger or acquisition where a novation agreement is not required.

C.7.4 TRANSACTIONAL DATA REPORTING REQUIREMENTS

The Contractor shall provide comprehensive transactional data reports for all orders placed under the

TACTICS contract. These reports are critical for supporting federal government category management initiatives and ensuring transparency in procurement activities. The specific requirements are as follows:

C.7.4.1 FREQUENCY AND FORMAT

The Contractor shall provide a single, dedicated, group mailbox for all non-solicitation inquiries. The

Contractor shall provide the transactional data report on a quarterly basis, no later than 15 days after the end of each fiscal quarter. The report must be submitted in electronic format, either .xls or .csv utilizing the DHS provided template, with the following column headers ordered from left to right: Award Vehicle, Contract Number (IDVPIID), Order Number (Award PIID), Modification Number (if applicable), Technical

Category, Technical Sub-Category, Vendor Name, UEI, Federal Department or Agency, Component or

Office, Order Date/Date of Award, Delivery Date, Baseline Price Per Unit (Contract Ceiling Price), Baseline

Price Per Unit (GSA or Commercial List Price), Award Price Per Unit, Quantity of Item Sold, Unit of

Measure, Description of Deliverable, SKU/Part Number, and Manufacturer Name.

C.7.4.2 DATA ELEMENTS

1. Award Vehicle (TACTICS): Identify the contract vehicle under which the order was placed.

2. Contract Number (IDVPIID): Provide the contract number associated with the IDIQ vehicle.

3. Order Number (Award PIID): Provide the unique order number for each transaction. If a government purchase card is used, the contractor shall provide a unique ordering number and place it in this data element.

4. Modification Number (if applicable): Include any modification numbers associated with the order.

5. Technical Category: Provide the Technical Category under which the order was placed.

6. Technical Sub-Category: Provide the Technical Sub-category under which the order was placed.

7. Vendor Name: Identify the name of the vendor fulfilling the order.

8. UEI: Unique Entity ID.

9. Federal Department or Agency: Specify the federal department or agency placing the order.

10. Component or Office: Specify the component or office within the agency that issued/placed the order.

11. Order Date/Date of Award: Provide the date when the order was placed or awarded.

12. Delivery Date: Provide the date when this item was delivered.

13. Baseline Price Per Unit (Contract Ceiling Price): Include the contract ceiling price per unit.

14. Baseline Price Per Unit (GSA or Commercial List Price): Include the GSA or commercial list price per unit.

15. Award Price Per Unit: Provide the awarded price per unit.

16. Quantity of Item Sold: Include the quantity of each item sold.

17. Unit of Measure: Specify the unit of measure for each item.

18. Description of Deliverable: Provide a brief description of each deliverable.

19. SKU/Part Number: Include the SKU or part number for each item.

20. Manufacturer Name: Provide the name of the manufacturer for each item.

C.7.4.3 SUBMISSION PROCESS

The Contractor shall submit the transactional data report to TACTICS_Reporting@hq.dhs.gov. This email address is a dedicated, non-personal address for data reporting purposes. The Contractor shall provide a dedicated, non-personal email address for data reporting purposes and ensure that they have staff to monitor it. The Contractor is responsible for ensuring the accuracy and completeness of the data provided in each report. The Contractor is responsible for providing notification to the government if there is zero transactional data for the quarter.

C.7.4.4 COMPLIANCE AND PENALTIES

Failure to submit the required transactional data reports on time or providing incomplete or inaccurate data may result in penalties, including but not limited to financial deductions from the contract value, suspension of orders, or other actions as deemed appropriate by the Government. The Contractor shall address any discrepancies or omissions identified by the Government within 3 three calendar days of notification.

C.7.4.5 REVIEW AND VERIFICATION

The Government reserves the right to review and verify the transactional data reports for accuracy and completeness. The Contractor shall cooperate with any Government audits or reviews related to the transactional data reporting requirements.

C.8 CUSTOMER SUPPORT AND TECHNICAL ASSISTANCE CONSIDERATIONS

DHS has substantial TacCom and TechOps infrastructure support services available through other sources, e.g., organic capability, and component-specific operation and maintenance contracts. The Contractor shall consider the availability of these services in development of their solutions in response to order solicitations. DHS and ordering agencies may require technical assistance that supplements the existing

DHS organic capabilities. Specific requirements for technical assistance, which may include installation and integration of ordered equipment, shall be specified in individual orders issued under the IDIQ contract.

C.9 TESTING CONSIDERATIONS

A participating agency may require the Contractors to provide equipment for testing and evaluation purposes, including but not limited to, integration with existing infrastructure and Information Technology

(IT) investment control supported by statute. The terms and conditions for providing equipment for testing purposes shall be addressed in individual delivery orders. The agency may also require that

Contractors successfully pass testing, such as interoperability, compatibility, and performance testing, prior to placing orders with the Contractor.

C.10 APPLICABLE STANDARDS AS REQUIREMENTS

All offered equipment and software shall conform to all applicable standards as specified in each Task

Order Request Package. Additional requirements shall also be identified at the order level. If those standards are revised, the Contractor shall examine furnished items to validate continued compliance with the revised standard.

C.11 SCHEDULE

The Contractor shall develop and maintain a program master schedule for all projects awarded to it under the DHS TACTICS contract as specified at the Task Order level. Each order shall be considered a separate project.

C.12 SUBCONTRACTORS

The Contractor shall be responsible to manage all subcontractor work to ensure compliance with requirements of each order, quality of product delivered, and the meeting of schedules.

C.13 PROPOSALS

DHS TACTICS Contractors shall respond to customer solicitations with a detailed proposal describing the work effort, projected schedule, and price. The proposal shall be submitted by the proposal submission date defined in the solicitation.

C.14 EXISTING OPERATIONS

The Contractor shall not disrupt existing operations and services at customer sites during the performance of any on-site activity. When performance of work requires or includes the potential for disruption, work shall not commence until obtaining approval from the ordering Contracting Officer’s Representative (COR) and impacted customer. The Contractor shall coordinate all on-site activity with the Ordering COR which shall arrange for clearance and access to the sites and facilities.

C.15 LEASE

The Contractor shall offer and provide equipment lease financing when individual orders issued under this base contract require it. Delivery and return of the equipment shall be addressed in the lease terms set forth in individual orders.

C.16 LOGISTICS PROGRAM

The Contractor shall provide logistics support, as required, for orders under this contract. Logistics support shall include, but not be limited to, training, spare parts, test measurement diagnostics equipment, tools, manuals and other documentation, initial site development support and follow-on site support. Logistics support requirements for each order shall be described in the customer requirements. The Contractor shall address initial training, spares and documentation requirements as part of its response to the customer requirements.

C.17 TRAINING

Training courses shall be provided in accordance with best commercial practices. The Contractor shall provide training to Government personnel, local nationals, and third-party Contractors, if they are employed by the U.S. Government in the operations and management of the system affected by the order. Unless otherwise specified, training shall be provided in accordance with the Contractor’s standard commercial offerings. Training requirements, dates, and locations shall be coordinated and specified at the order level.

C.18 MAINTENANCE

C.18.1 INITIAL SITE SUPPORT

The Contractor shall provide all replacement parts and repairs to the system from delivery or start of installation of the equipment/system through testing until acceptance by the Government. Initial site support includes, but is not limited to, repair of equipment, remote diagnostics, on-site assistance (routine or emergency), documentation updates, and software support.

C.18.2 FOLLOW-ON SUPPORT

The Contractor shall provide maintenance services as defined by each order. The initial maintenance requirements that supplement the warranty shall be described in each order.

C.18.3 WARRANTY

The Contractor shall offer the standard commercial warranty for all OEM products and services delivered under this contract unless a greater period of time or condition is specified in the individual delivery order.

Warranties offered by vendors who are subcontractors shall be extended to the Government with the same terms as offered by the subcontractor at a minimum. The prime Contractor shall be the responsible agent to exercise all warranties. The Contractor may offer extended warranties for Government consideration. In all cases, the Contractor shall notify the Government of all warranties as part of the proposal to the order solicitation. If changes to the warranty occur after the delivery order award, the

Contractor shall notify the Government of any warranties applicable to new equipment introduced.

C.18.4 START OF WARRANTY PERIOD

The warranty period for a system shall start at the time of Government acceptance of a fully operational system. This includes the start of warranty for all items of equipment shipped on a system delivery order.

The warranty period for equipment shipped as part of an equipment-only Delivery Order shall start upon signed receipt of the equipment at destination. The Contractor is advised that there are many types of personnel (Government, third party contractor, or local national) responsible for operation and maintenance of a system at a Government site. Operation and/or Maintenance by non-Government personnel shall only be performed in accordance with the manufacturer's operations and maintenance procedures. Failure to adhere to the manufacturer's requirements may void the warranty.

C.19 QUALITY PROGRAM

C.19.1 QUALITY ASSURANCE SYSTEM

The Contractor shall implement and maintain a system to ensure product integrity that meets or exceeds the commonly accepted practices employed by industry both in national and international environments.

C.19.2 PRODUCT INTEGRITY

The Contractor shall establish/maintain an approach to ensure the product integrity satisfies contract or order requirements.

C.19.3. DOCUMENT CONTROL

The Contractor shall ensure that the latest revisions of drawings, specifications, work instructions, inspection/test instructions, and other documents required to satisfy the contract are utilized in production, inspection, and test.

C.19.4. RECORDS

The Contractor shall maintain records of all inspections and tests to demonstrate that the quality approach satisfies contractual requirements, as specified in individual orders.

C.19.5. CONTROL OF PURCHASES

The Contractor shall ensure that all supplies and services conform to contractual requirements. The

Contractor shall require that its subcontractors control the quality of their services and supplies.

C.20 GOVERNMENT FURNISHED MATERIAL (GFM)

For all GFM received under this contract, the Contractor shall be responsible for conducting all necessary examinations, inspections, maintenance, and tests. The Contractor shall be responsible for reporting all inspection results, maintenance actions, losses, and damage to the Ordering COR as specified at the Task

Order level.

C.20.1 MATERIALS CONTROL

The Contractor shall maintain controls over all materials and products throughout contract performance.

The Contractor shall maintain records identifying the status and final destination of all materials/products.

C.21 MANUFACTURING OPERATIONS/PROCESS CONTROLS

The Contractor’s quality approach shall be responsible for assuring/monitoring that all manufacturing operations/processes are accomplished under controlled conditions. Controlled conditions include documented work instructions (including workmanship), production equipment, special work environments, inspections/test operations, work specifications, and approval/rejection criteria.

C.21.1 INSPECTION AND TESTING

The quality approach shall ensure that all inspections and tests required to satisfy contractual requirements are conducted.

C.21.2 MEASURING, TESTING, AND INSPECTION EQUIPMENT

The Contractor shall provide and maintain gauges (including production tooling used for inspection purposes) and other measuring and testing equipment to ensure that products conform to contractual requirements. These devices shall be calibrated against certified measurement standards that are traceable back to national/international standards.

C.21.3 INSPECTION AND TEST STATUS

The Contractor shall maintain a system for the identification of the inspection and test status of all products throughout the manufacturing cycle.

C.21.4 NONCONFORMING MATERIAL

The Contractor shall establish and maintain an approach for controlling material that does not satisfy contractual requirements, including procedures for its identification, segregation, and disposition

(rework/repair, scrap, etc.).

C.21.5 CORRECTIVE ACTION

The Contractor shall promptly act to correct nonconforming materials and processes to preclude the recurrence of the problem and to satisfy contractual requirements.

C.22 QUALITY REVIEW

The Contractor shall ensure effectiveness of quality (e.g., internal quality audits, Statistical Process

Control, and related measures).

C.22.1 CONTRACTOR TRAINING REQUIREMENTS

The Contractor shall identify/provide for the training needs of its personnel performing quality functions.

C.22.2 STATISTICAL QUALITY CONTROL AND ANALYSIS

The Contractor’s quality approach shall establish/use statistical methods whenever appropriate to satisfy the contract or order requirements.

C.22.3 CONTINUOUS PROCESS IMPROVEMENT

The Contractor shall monitor the effectiveness of their quality system and continually improve quality processes.

C.22.4 HANDLING, STORAGE, PRESERVATION, PACKAGING, AND SHIPPING

The Contractor shall establish/maintain procedures for handling, storage, preservation, packaging, and shipping to protect the quality of products and prevent damage, loss, deterioration, degradation, or substitution of products.

C.22.5 TESTING

The Contractor shall conduct tests of equipment, system components, software, firmware, and complete systems to demonstrate the product ability to satisfy requirements of the order. All testing shall be In

Accordance With (IAW) Contractor developed plans and procedures. All discrepancies shall be corrected and re-tested to demonstrate conformance to test plan parameters. The results of all testing shall be documented in reports as specified at the Task Order level.

C.22.5.1 IN-PLANT

Systems built under this contract shall be tested and certified for operational conformance to the order requirements at the Contractor’s facility or other site as specified in the order prior to shipment to the customer’s location. The test shall be conducted by the Contractor with the Government having the option to participate and/or witness the test. The in-plant test shall be conducted in accordance with a

Contractor-prepared, Government-approved written test plan as specified at the Task Order level. The results shall be documented in a written test report submitted to the Task Order COR. All test deficiencies shall be corrected and retested by the Contractor prior to the system being shipped to the customer.

C.22.5.2 ON-SITE

When specified in the order, the Contractor shall conduct an operational on-site test of the system to validate its conformance to the delivery or task order. The on-site test shall measure system performance for all criteria of the order. The test shall include the Government as participants and/or witnesses at the

Government’s option. The test shall be conducted in accordance with a Contractor-prepared, Government-approved test plan as specified at the Task Order level. The test results shall be documented in a test report and submitted to the Task Order COR with all deficiencies clearly noted. Deficiencies shall be corrected and retested prior to Government acceptance of the system.

C.22.5.3 BURN-IN TEST

When specified in the order, the customer shall operate the system in a fully functional capacity for a period of 30 consecutive calendar days. The start date shall be mutually agreed upon by the Contractor and the COR. During this test, the system must meet the following performance conditions.

1. No failure causes total system downtime.

2. No loss of ability for any user or talk group to communicate over the system.

3. Successful demonstration of meeting the coverage requirements defined in the delivery or task order.

Any discrepancies shall be corrected and re-inspected to demonstrate conformance to specified parameters. The results of all inspections shall be documented in reports and submitted to the COR.

C.23 INSPECTION

An acceptance inspection shall be performed by the Contractor to demonstrate that supplies and services provided meet the requirements of the order. All inspections shall be IAW Contractor developed plans and procedures. All discrepancies shall be corrected and re-inspected to demonstrate conformance to specified parameters. The results of all inspections shall be documented in reports and submitted to the

Task Order COR.

C.24 CONFIGURATION MANAGEMENT

The Contractor shall have a documented and functioning Configuration Management program that covers all aspects of the contracted effort. The program must address how the Contractor controls project documentation, to include proposals, specs/sows, drawings, etc. in addition to the hardware/software to be installed. The requiring activity shall specify how “Baselines” are established and maintained at the order level.

C.25 DOCUMENTATION

Agency TACTICS requirements shall be identified in individual delivery or task orders. Types of documents that may be requested are:

C.25.1 COMMERCIAL LITERATURE

This consists of commercial technical manuals, training materials, maintenance manuals, etc. Documents are available from OEM’s and shall be provided with each delivery of products or services as appropriate.

C.25.2 SPECIAL DOCUMENTATION

This consists of reports and documents requested by customers with individual or specific requirements.

Documents shall be in the Contractor’s format and shall be tailored to the specific customer’s project.

Special documents include, but are not limited to: system description, system designs, engineer drawings, site development reports, installation reports, project execution plans, site survey reports, test and inspection reports, memoranda of technical understanding, etc. The contents of special documents shall be described in individual orders along with requirements for the media to be used, frequency of submission, and/or the need for draft versions. Information in these documents shall be considered unrestricted. The occurrence of proprietary information, if necessary, must be clearly marked and is subject to negotiation.

C.26 SPECTRUM COMPLIANCE

The Contractor shall assist the customer in preparing DD-1494/J/F-12 registration requirements for all applicable equipment, when required by the customer as specified in the order.

C.27 WORK HOURS

C.27.1 NORMAL BUSINESS HOURS

When on-site performance is required, the Contractor is expected to perform during the normal business day at the customer site. Normal business day is nine continuous hours including a lunch period. The hours of normal work shall be identified in each applicable order. If not specifically identified, normal work hours shall be from 0800 to 1700 local time. A normal business week is five consecutive days, Monday through Friday. Exception: The Contractor may be supporting communications equipment in the field for routine maintenance as well as response to disasters, both natural and manmade. Therefore, the technician may be required to provide extended support and other duties as assigned for special events and disasters and may be needed in austere environments for extended periods of time.

C.27.2 HOLIDAYS

(a) The Contractor is not required to perform during recognized federal holidays as identified in Section H of this contract, or during unique local holidays, as identified in the order.

(b) In the event a holiday falls during a project effort, the Government shall not pay for holiday-related travel of Contractor personnel to and from the work area.

C.28 LABOR CATEGORIES

Services shall be provided using the labor categories identified in the Section J, Attachment TACTICS

LABOR CATEGORIES. When such requirements arise, the Government shall issue a task order Request for

Proposal. Bidding Contractors shall submit task order proposals for the performance of services under

TACTICS in accordance with the labor categories incorporated into its IDIQ contract and respective ceiling rates. The use of standardized labor categories shall ensure that all offers and task orders use the same vocabulary and can be compared on an “apples to apples” basis.

All labor categories must meet or exceed the labor category descriptions and educational/experience requirements provided in the Section J, Attachment TACTICS LABOR CATEGORIES. Where there is any discrepancy in the education and experience requirements identified between the Education & Experience

Sheet and the Labor Categories sheet in the TACTICS LABOR CATEGORIES attachment, the descriptions on the Labor Categories sheet takes precedence.

Task Order Unique Labor Categories are those categories not incorporated into the Contractor’s IDIQ contract. Task Order Unique Labor Categories and rates shall be negotiated and approved in writing by the

Ordering CO prior to the award of the Order or Order modification, in accordance with Section G.9. Labor categories and rates approved under a single task order, but not specified in the Contractor’s IDIQ contract, shall apply to that specific order only.

C.29 FAR 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT

The government may extend the term of this Contract by written notice to the Contractor within 15 days;

provided that the government gives the Contractor a preliminary written notice of its intent to extend at least 30 days before the Contract expires. The preliminary notice does not commit the government to an extension.

If the government exercises this option, the extended Contract shall be considered to include this option clause:

The total duration of this Contract, including the exercise of any options under this clause, shall not exceed 36 months.

C.30 DELIVERABLES

Deliverable Due Date SOW Section

Recipients

1. Individual Subcontracting Report (ISR)

April 30th, for the period October 1st through March 31st October 30th, for the period April 1st through September 30th

C.7.1.1 IDIQ CO and COR

2. Annual Small Business 50% Report

Annually, on the anniversary of contract award

C.7.2 IDIQ CO and COR

3. Re-Representation of Small Business Size Status Report

Within 30 days of approval of a contract novation agreement, or within 30 days of a merger or acquisition where a novation agreement is not required

C.7.3 IDIQ CO and COR

4. Transactional Data Reporting

No later than 15 days after the end of each fiscal quarter

C.7.4 TACTICS_Reporting@hq.dhs.gov