Tab 2.2.1 Attachment A PWSDRAM1.27.25_20250226153131.876_X.pdf

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PERFORMANCE WORK STATEMENT (PWS)

For Customs and Border Protection

Del Rio Sector

Auto Parts Supply Concession Support

1. BACKGROUND

Del Rio Sector seeks to establish a blanket purchase agreement (BPA) for a full-service in-house auto parts supply concession. This concession would supply a full range of auto parts supplies to support the sector’s automotive parts needs for the Sector’s Fleet Vehicle Maintenance Facilities

(VMF). The concession would be fully staffed and operated by the vendor and have the capability to operate on a flexible schedule to accommodate the maintenance workflow. The concession must also have the ability to process purchases utilizing government credit cards. The concession will process all purchases on a monthly billing cycle with financial reporting upon request.

2. SCOPE

The intent of Del Rio Sector is to establish and staff an onsite parts program to increase the efficiency and performance of the automotive maintenance program. The BPA is intended to support the Del Rio Sector with a full-service in-house auto parts supply concession within the

Del Rio Sector Headquarters VMF, and to include internet-based parts service to out-stations including Carrizo Springs, Eagle Pass, Uvalde, and Comstock. The concession would supply a full range of auto parts supplies to support automotive and equipment part needs for fleet, all-terrain vehicles, and all internal combustion engines equipped property serviced by the Del Rio

Sector Fleet garage personnel. The services provided to out-stations VMF’s shall include parts ordering capabilities and technical advice as needed. The Contractor will also staff the concession with a minimum of two personnel.

3. APPLICABLE DOCUMENT

The vendor shall comply with the following standards, guidelines and regulations:

• OSHA Standards: http://www.osha.gov/law-regs.html

• Texas Administrative Code, Chapter 335, parts 501 to 521 (TAC335.501 to 335.521

• Title 40 of the Code of Federal Regulations, parts 260 through 263 (40 CFR 260 to 263)

• Executive Order 13514 (Federal Leadership in Environmental, Energy, and Economic

Performance) http://edocket.access.gpo.gov/2009/pdf/E9-24518.pdf

• Comprehensive Procurement Guideline for Vehicular Products http://www.epa.gov/osw/conserve/tools/cpg/products/vehicle.htm#specs http://www.epa.gov/osw/conserve/tools/cpg/pdf/vehicle.pdf http://www.osha.gov/law-regs.html http://edocket.access.gpo.gov/2009/pdf/E9-24518.pdf http://www.epa.gov/osw/conserve/tools/cpg/pdf/vehicle.pdf

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4. PERFORMANCE REQUIREMENTS AND STANDARDS

Auto Parts Concession service for Del Rio Sector’s Fleet Vehicles. The Contractor shall provide the following minimum services for the concession:

4.1 Orientation Briefing

Performance Requirements:

Prepare and present a full orientation briefing kick-off meeting (Post Award) in accordance with the Quality Assurance Surveillance Plan (QASP) requirements.

Performance Standard:

The Orientation briefing shall encompass all aspects of the PWS requirements and the

Contractor’s organization. The briefing should contain the following information:

1. Date orientation will be conducted-two weeks after award of contract.

2. Orientation timeline-agenda of what will be discussed during briefing.

3. Map and layout of store-how the vendor plans to set-up at location.

4. Government Furnished Property (GFP). Vendor perception.

5. General role and responsibilities of Customs and Border Protection (CBP) and vendor.

6. Safety overview-from vendor standpoint.

7. Hours and dates of operation for auto parts concession.

4.2 Supply Concession

Performance Requirements:

Provide a full-service in-house auto parts supply concession for Del Rio Sector VMF’s, and remote internet access for parts ordering to our facilities in Carrizo Springs, Eagle

Pass, Uvalde, and Comstock. The sector will provide the Contractor with secure storage space and a location to establish the concession in the Del Rio Sector Fleet Garage.

Establish an on-site auto parts concession to allow the Del Rio Sector VMF’s to utilize government credit cards to pay for part purchases and maintenance charges. all purchases made under this BPA must be under the $10k (or the current micro purchase threshold).

Provide an online parts management system accessible via the internet that has at a minimum the following features:

• Ordering capability

• Order status

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• Invoice information

• Parts (if any) backordered

• Ability to generate reports on demand

Supply on-hand inventory which meets the Sector’s maintenance requirements. Parts or equipment which are on hand, must be supplied the same day before 4:00 PM if ordered before 10:00 AM that day, and supplied on the next day before 10:00 AM if ordered between 10:01 AM and 4:00 PM the previous day.

Auto concession will be given first opportunity to procure automotive parts if contractor is unable to fulfill request in accordance with performance standard, then Del Rio Sector

Fleet will utilize alternative resources.

The Contractor shall not be responsible for daily delivery or drop shipments as necessary of items purchased for stations in Carrizo Springs, Eagle Pass, Uvalde, and Comstock stations.

The Contractor shall provide (at no additional charge) replacements for defective or damaged parts. In case of unsatisfactory performance by contracting staff, the Contractor must provide the COR a summary of corrective measures being taken, within 48 hours after being notified of the deficiency. Any parts found to be defective, damaged or determined to be lost in transit will be replaced as soon as possible at the Contractor’s expense.

4.3 Operating Schedule

Performance Requirement: The Contractor shall staff and operate the concession with

Meet Customs and Border Protection (CBP) Del Rio Sector mission requirements. The

Contractor shall ensure the concession operates on the same daily schedule as fleet

Maintenance. The normal operational hours for Monday thru Friday are: Del Rio Sector

Fleet Garage 08:00 a.m. through 04:30 p.m. hours and out-stations hours from 08:00 a.m.

through 04:30 p.m.

Staff and operate the concession with the required number of personnel to meet Del Rio

Fleet’s mission requirements. The Contractor shall ensure the concession operates on the same daily schedule as the assigned garage, to accommodate the maintenance workflow.

Contractor and their employees will not be authorized facility access before or after the normal operating hours – to include the following Federal Holidays if the garage is closed.

RECOGNIZED FEDERAL HOLIDAYS https://www.opm.gov/policy-data-oversight/pay-leave/pay-administration/fact-sheets/holidays-work-schedules-and-pay/ https://www.opm.gov/policy-data-

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New Year’s Day Labor Day

Martin Luther King Jr.’s Birthday Columbus Day

President’s Day Veteran’s Day

Memorial Day Thanksgiving Day

Juneteenth Day Christmas Day

Independence Day

4.4 Purchase Processing

Performance Requirement: Process all garage purchases utilizing government issued fleet credit cards that are designated for use, and authorized by the government charged only after the work order has been closed or after any bulk purchase is placed utilizing the government, charged only credit card.

4.4.1 Government issued credit cards are WEX Credit Cards. They are used for the majority of all credit card transactions. Additional fees may be associated to the contractor by the credit card company who are not set up to run the WEX Card.

4.5 Custom Services Provided

Performance Requirement:

The contractor shall supply custom services to include providing recycling of batteries, anti-freeze, oil, oil filters, and the disposal of used parts for which a replacement part has been provided.

Performance Standard:

Manage, store, collect and dispose of all vehicle batteries and hazardous materials in accordance with applicable Local, State, and/or Federal laws and Regulations.

Supply custom services (used oil disposal, tire disposal) which Sector’s requirements.

Contractor will provide, always, top line (rated) new parts and certified Original

Equipment Manufacturer (OEM) parts when requested within the identified timeframes.

Implement a site-specific health and safety plan in accordance with Occupational Safety and Health Administration (OSHA) regulations (29 CFR 1910.120). Safety and Health inspections shall be performed by CBP Safety Specialist periodically.

o Contractor shall be responsible for compliance with CBP Safety Specialist annual inspections corrective actions within area of responsibilities.

o All performance standards shall be adhered to, measured by the Contracting

Officer Representative (COR) and the results will be provided monthly to the contractor and the Contracting Officer (CO).

o Supply warranty tracking and expiration dates for all parts issued.

4.6 Transaction/Inventory Control

Performance Requirement:

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Provide monthly sales receipt reporting and shall conform to financial procedures for

Department of Homeland Security (DHS)/CBP/Office of Border Patrol (OBP) invoicing and payment procedures. The data on the spreadsheet will reflect previous (daily, weekly, monthly, and annually) transaction history by date, station, vehicle fleet number, work order number part was issued to, part description, and individual receiving part. The data shall be made available in a hard copy and electronic form.

Performance Standard:

All parts shall be issued to a 1502 purchase order request for upward reporting to CBP and parts accountability.

Develop an automated process that can be used to track parts by vehicle. Monthly invoicing should conform to contractual procedures for DHS/CBP invoicing, found in the terms and conditions of the BPA as well as QASP enclosure 2. All performance standards shall be adhered to, measured and the results will be provided monthly to the contractor and the CO.

4.7 Program Management Control

Performance Requirement:

Develop a Program Management Plan (PMP) for services described in the PWS. Provide an integrated Program Management approach that will drive efficiency and process improvement. The PMP shall be updated as needed to ensure a high quality and effective quality control program.

Performance Standard:

The PMP shall include organizational structure, program management systems and procedures, program milestones, schedule of deliverables, responsibilities and authority of senior staff associated with this effort. The PMP shall outline the methodology for managing tasks, risks, quality, schedule, and business relations. The program management support structure should fully integrate and leverage all skills and work with various functional areas in evaluating existing processes and identifying process improvement opportunities to drive business results (i.e. cost reductions, operational efficiencies, adequate controls, etc.). The PMP must address the following topics:

• Subcontractor (if any) – management and business relations.

• Communications – Internal and external.

• Staffing – Describe quantitatively and qualitatively, manpower requirements to support the capability. Identify any manpower constraints.

• Risk Management – identify the methodology for identifying operating address risk reporting, risk identification, risk quantification and classification, procedures for handling risk, and communication of risks to the Government.

• Training – Describe the criteria and plan for obtaining timely and effective training for the users, including the use of any training aids, devices, and curricula. Content shall include initial training, and currency training.

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• Quality Assurance (QA) – Describes how QA and supporting monthly surveillance checklist shall align with QASP for all services. The Contractor shall perform their own monthly assessment of quality, schedule, business relations, and management.

• Metrics Reporting- Describe the approach to review operational and other information to contract and program performance. Provide an auditable process for certification and verification of data. This report system permits Government personnel to assess performance against the PWS and review other operational information as specified that measures efficiencies and operational effectiveness.

4.8 Computerized Inventory Control Report

Performance Requirement:

The COR and vendor will meet once a month to review data gathered for the month’s transactions.

The contractor shall provide a Monthly Sales Activity Report in accordance with

Enclosure 1 to this PWS. The Monthly Sales Activity Report will outline all sales made during the month, by ordering office. The Monthly Sales Activity Report shall be in any format submitted by the prospective vendor but must contain all the necessary information to itemize sales activities for the month. At a minimum, the report shall include the part number, part description, quantity purchased for the month, part cost per unit, and total cost for each part purchased in quantity.

Performance Standard:

Data will include current month’s weekly invoices. The data on the spreadsheet will reflect previous (daily, weekly, monthly, and annually) transaction history by date, station, vehicle fleet number, work order number part was issued to, part description, and individual receiving part. The data will be available in a hard copy and electronically.

5. DELIVERABLES AND DELIVERY SCHEDULE

5.1 Orientation Briefing Document

Due three (3) business days prior to scheduled Orientation Briefing, draft provided to

COR. Fifteen (15) days following contract award, Orientation Briefing should be conducted.

5.2 Monthly Sales Report – Reference section 4.8

Monthly, due by end of each month to the COR and Program Manager in MS Excel.

5.3 Transaction/Inventory Control System - Reference Section 4.6

The Contractor shall submit weekly reports on the Monday of the following week by close of business. The Spreadsheet shall compile all the data for a period of one (1) year after individual orders placed against the established BPA.

5.4 Program Management Plan - Reference Section 4.7

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The Contractor shall submit the Program Management Plan (PMP) within 14 days after

BPA award. The COR shall review and approve the plan within seven (7) days after submitted.

6. GOVERNMENT FURNISHED EQUIPMENT AND INFORMATION

The Sector Garage will provide the Contractor with secure storage space and a location to establish the concession. Sector personnel will not have access to Contractor’s portion of the garage.

The Del Rio Sector Garage will provide the Contractor telephone and fax access.

• There will be three phone lines established: a line for customer service, a line for fax access and a line to process government credit card for purchases.

• The contractor is responsible to provide their own computer and internet service provider (ISP). Vendor internet access will be independent from CBP network environment.

• The contractor is responsible for obtaining access for processing Government credit card transactions.

7. PLACE OF PERFORMANCE

The location for this operation shall be the Del Rio Sector Headquarters Garage (to include remote-site (internet web-access) services to outstations within Del Rio Sector locations to include.

Del Rio Sector Headquarters Garage

2401 Dodson Ave

Del Rio, Texas 78840

Remote-sites requiring internet web-access services includes the below Stations.

Eagle Pass Station Garage

2285 Del Rio blvd.

Eagle Pass, TX 78852

Comstock Station Garage

27685 HWY 90 West

Comstock, TX 78837

Carrizo Springs Station Garage

1868 HWY 85 East

Carrizo Springs, TX 78834

Uvalde Station Garage

30 Industrial Park

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Uvalde, TX 78801

8. PERIOD OF PERFORMANCE

The ordering period shall be Three (3) years starting September 30, 2025 to September 29, 2028.

The BPA shall be reviewed annually and modified for updates as necessary.

9. SECURITY

9.1 There is no Classified or other Sensitive Information associated with the procurement.

9.2 The Sector will be responsible for facility security. Contractors supporting this action shall be U.S. Citizens, and free of criminal convictions, be able to speak and read the

English language fluently. All contractors’ representatives are subject to a security clearance/screening that will be done at the beginning of the contract and at any option year exercised prior to working.

9.3 The Contractor must submit the names of the prospective representatives to include social security number, date of birth and driver’s license number within one week after contract award and prior to commence work on premises to the Contract Specialist at the

Del Rio Sector.

9.4 The Contractor shall comply with the CBP administrative, physical and technical security controls to ensure that the Government’s security requirements are met. During this agreement, the Contractor shall not use, disclose, or reproduce data, which bears a restrictive legend, other than as required in the performance of this agreement.

9.5 The Contractor will be responsible for all internal security of equipment and supplies.

The Contractor shall comply with the DHS/CBP administrative, physical and technical security controls to ensure the Government’s security requirements are met. This includes providing total and complete access to CBP where contractor is responsible for internal security.

9.6 The Contractor will notify the COR and Sector Point of Contacts (POC’s) immediately if a contract employee is terminated or will no longer work for the Contractor at our

Sector facility, so access to facilities can be terminated.

10. QUALITY ASSURANCE SURVEILLANCE PLAN

10.1 As part of the requirements outlined in the attached QASP, the contractor will be available upon request for the government to review all operations and adjustments to suit the needs of the Government when an untenable situation arises or to enhance operations. These adjustments will be jointly agreed upon by modifying the agreement.

10.2 The COR will assess the Contractor every three months using the Monthly Surveillance

Report (enclosure#5 to the QASP). A copy of all Monthly Surveillance documents will be provided to the Contractor and CO

11. SPECIAL CONSIDERATIONS

11.1 Changes to the PWS

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No changes to the resulting PWS or costs shall be incurred without written prior approval of the CO as coordinated by the COR. Any changes or cost increases will not take effect until the CO executes a written modification.

11.2 Non-Disclosure of Information

Any information made available to the Contractor by the Government shall be used only for the purpose of carrying out the provisions of this BPA and shall not be divulged or made known in any manner to any persons except as may be necessary in the performance of this tasks under this BPA. Contractors may be requested to sign non-disclosure statements.

11.3 Government Facility

The contractor is prohibited to use the facility for private use.

11.4 Contractor Uniform

All contract personnel shall be required to wear a uniform that indicates the company name on the shirt and will be required to display contractor government issued credentials while present on government property.

11.5 Points of Contact

All contract questions and concerns shall be directed to the COR designated by the

CO. The CO is the only individual with the authority to modify this contract

• Program Point of Contracts

Christina Becker

Branch Chief of Fleet Operations BP

2401 Dodson Ave

Del Rio Texas 78840

Phone# 830-778-7957

Fax# 830-778-7133

Email: christina.l.becker@cbp.dhs.gov

Matthew Payton

Director Logistics / Fleet Operations BP

2401 Dodson Ave

Del Rio Texas 78840

Phone# 830-778-7003

Fax# 830-778-7133

Email: matthew.r.payton@cbp.dhs.gov

Andrew Hesse

Fleet MSS / COR

2401 Dodson Ave

Del Rio Texas 78840

Phone# 830-778-7081

Email: andrew.p.hesse@cbp.dhs.gov mailto:matthew.r.payton@cbp.dhs.gov mailto:andrew.p.hesse@cbp.dhs.gov

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• Contracting Officer – Amanda R. Freeman

Border Enforcement Contracting Division

1331 Pennsylvania Ave NW

Washington DC 20004

Phone# 202-344-1904

Email: amanda.r.freeman@cbp.dhs.gov

12. DEFINITIONS AND ACRONYMS

12.1 DEFINITIONS:

AUTO PARTS CONCESSION. A person or company benefiting from the grant of storage space to provide a small-vehicle parts store within USBP facilities.

CONTRACTOR. A supplier or vendor having a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

CONTRACTING OFFICER (CO). A person with authority to enter, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the

U.S. Government appointed by the contracting officer to administer the contract.

Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the

Contractor if that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the PWS.

DELIVERABLE. Anything that can be physically delivered but may include non-physical things such as meeting minutes.

INVENTORY. Items relating to the auto parts industry required to be on hand or delivered to USBP facilities within a specified time frame.

PHYSICAL SECURITY. Actions that prevent the loss or damage of government property.

QUALITY ASSURANCE (QA). The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the quality assurance methodology to be used for monitoring of contractor performance.

QUALITY CONTROL (QC). All necessary measures taken by the contractor to assure that the quality of a product or service shall meet contract requirements.

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SUBCONTRACTOR. Entity that enters a contract with a prime contractor. The

Government does not have a partnership with the subcontractor.

WORKDAY. Regular workday operations for this BPA will be as follows:

• Del Rio Sector Headquarters Garage: Monday through Friday: 08:00 am through 4:30 pm.

• Out stations (Remote Sites) Monday through Friday: 08:00 a.m. through

04:30 p.m.

• Saturday and Sunday: Off

WORK WEEK. Is defined as Monday through Friday, unless specified otherwise.

EMERGENCY OPERATION. Defined as any contingency occurrences which are not under the control of the Government and must be reacted to in a manner to protect the destruction of property and/or prevent the potential loss of life.

12.2 ACRONYMS:

CBP Customs & Border Protection CFR Code of Federal Regulations

CO Contracting Officer

COR Contracting Officer's Representative

CPARS Contractor Performance Assessment Rating System

CS Contract Specialist

DHS Department of Homeland Security

FAR Federal Acquisition Regulation

HSAM DHS Acquisition Manual

HSAR DHS Acquisition Regulation

ISP Internet Service Provider OBP Office of Border Patrol

OEM Original Equipment Manufacture

OSHA Occupational Safety & Health Administration

POC Point of Contact PRS Performance Requirements Summary

PWS Performance Work Statement QA Quality Assurance

QAP Quality Assurance Program

QASP Quality Assurance Surveillance Plan

QC Quality Control

QCP Quality Control Program

SAP Systems Applications & Products

SOP Standard Operating Procedure

DRFOB Del Rio Fleet Operations Branch USBP United States Border Patrol VMIS Vehicle Management Information System, Asset Works M5

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