Statement_of_Work_FINAL.rtf

PERFORMANCE WORK STATEMENT

I. 1 INTRODUCTION

Bureau of Indian Affairs Blackfeet Agency Division of Roads Maintenance in Browning, Montana requires repairs for Material Handling Equipment (MHE) to meet the requirements of their mission to support the Indian Reservation Roads Program. The Contractor shall furnish all labor, equipment, tools, supplies, repair parts, oil, grease, filters, etc., to perform a timely and effective remedial service calls for repair service when required, for MHE located at the Blackfeet Agency specified in the bid schedule.

I The work consists of furnishing all labor, equipment, tools, supplies, repair parts, oil, grease, fuel filters, air filters, oil filters, hoses, seal kits, all associated hardware, etc., to perform timely and effective remedial service calls and repair service as needed. The contractor will be required to perform load tests on all BIA Equipment annually under a work authorization. A full-time covered space for repairs or PMs will not be provided to the contractor. In the event of inclement weather, a covered area can temporarily be made available to facilitate repair or PM service on designated equipment. In no case will Government real property (land, structures) be provided to the contractor. Electric power will be made available to the contractor for remedial repair services when available on site. The contractor shall comply with all applicable Federal, State and installation Fire, Safety, Security and Environmental Protection Regulations.

1.12 All repairs, remedial services shall be made in accordance with the Original Equipment Manufacturer (OEM) manual. The Contractor shall make available to the Contracting Officer or COR the status of any or all repair work in progress upon request. The contractor shall be paid for the actual services provided; however, all repairs will require estimates to be provided to the COR for determination of whether the repair is minor, major, or uneconomical and to ensure funding is available. The contractor will be required to comply with all applicable environmental protection regulations (see paragraph 1.15).

ACRONYMS/DEFINITIONS

Contract Line Item Number (CLIN) - The numerical number assigned to a controlled account. Contracting Officer (CO) - The CO at the procuring activity is the individual with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings. Contracting Officer Representative (COR)-The individual designed in writing by the Contracting Officer to act as the Contracting Officer's authorized representative. The COR is also the individual designated in writing by the Contracting Officer to monitor the Contractor's performance to assure compliance with technical requirements of the contract.

Preventive Maintenance (PM) - The routine checking of hardware that is performed by a field engineer/mechanic/technician/electrician on a specific scheduled basis. PMs include visual and operational inspection of all operational components and any repair of adjustment necessary to ensure operational MHE. This includes, but is not limited to; lubrication of forklifts and cranes, brake repair, check and fill if necessary, proper levels of brake fluid, engine oil; lubricants and grease, check hydraulic lines, fittings and fluid levels; check radiator, cap, core, gasket and hoses for leakage; change anti freeze on annual basis, ensure MHE is kept in safe operation and meets all OSHA guidelines etc.

Material Handling Equipment {MHE)- Equipment used in the daily handling of Government equipment/ material, to include "on" and "oft' highway trucks and trailers, heavy construction equipment such as track-type and wheel tractors, truck-tractors, motor graders, trailers, loaders, scrapers, compactors, cranes, backhoes, water wagons, excavators and similar type of equipment, which may also include Rental equipment from commercial contractors. Also included are hot asphalt plant equipment such as generators, conveyors, drum dryers, asphalt pumps, finish machines and distributors, gravel crushing equipment and cone type rock, crushing and screening equipment. This equipment is representative and not intended to be all inclusive.

Minor Repairs - Consist of repair or replacement of unserviceable parts, assembles, subassemblies, and electrical components.

Major Repairs- Consist of repair or replacement of major components such as but not limited to transmission, engine overhaul, power train, etc.

Field-Site-Performed in Government designated staging area's or upon approval on road maintenance roads.

Off-Site- Performed in Contractor furnished facilities upon agreement of CO/COR.

Remedial Service-A minor or major repair that is required due a malfunction of the equipment. Repair - To accomplish the operations that are authorized to restore a vehicle to serviceable condition.

Shop Labor- Labor performed at the contractor's facility.

Stru1dby hours - Hours spent at field or job site and not working on repairs.

SCHEDULE

Remedial service calls shall be started as required but within 24 hours of telephonic or e-mail notification by the COR. The Contractor shall provide the COR an emergency phone number and point of contact (POC) for remedial service calls.

ADJUSTMENTS IN MHE DENSITY

The Contracting Officer shall have the right to make increases or decreases to the equipment quantity as new and/or replacement equipment is received or equipment is deleted from the schedule, and to substitute new or different equipment which replaces existing equipment identified in this contract. A modification to the contract will be issued to reflect the changes to the contract.

IDENTIFICATION OF EMPLOYEES

Contractor personnel shall present a neat appearance and be easily recognized as contractor employees through uniform, work clothes, or identification badge that shall include the employee's name and contractor's name. Identification shall be available prior to employment and shall be worn or attached to the outer garment at all times.

ACCEPTANCE/CORRECTION OF WORK

All work performed under this contract shall be subject to the acceptance of the Contracting Officer's representative or designated inspector. If performance is found to be unsatisfactory and not in accordance with the requirements of this contract, the contractor shall begin correcting unsatisfactory work as soon as possible but not later than the first three (3) hours of the following regularly scheduled Government workday. Correction of work is performed at the expense of the contractor in accordance with FAR 52.2 I 2-4(a).

SCHEDULED PREVENTIVE MAINTENANCE (PM) SERVICES

The contractor shall perform PM services on-site to minimize downtime when identified under a work authorization. Preventive Maintenance is the routine checking of hardware that is performed by a field engineer/mechanic/ technician/electrician on a specific scheduled basis. The maximum acceptable downtime is 10 percent of the fleet out of service (OS) for maintenance at any given time. Equipment downtime is based on a 40 hour, workweek, less holidays. Within the 10 percent downtime, some 3 percent can be expected to be out of service awaiting parts. Downtime hours shall begin when the equipment is removed from service and the contractor notified, and end when the equipment is repaired and returned in serviceable condition to the BIA projects operational control. PM services, including but not limited to visual and operational inspections, lubrication of axles, fittings, oil changes to include fuel filters, air filters, and oil filters, checks of hydraulic lines, adjustments and replacements that are necessary to provide safe and operational MHE. The contractor shall be responsible for the correct mixture of anti-freeze. All PM services, to include those items that have been received under warranty, shall be performed in accordance with the OEM specifications and appropriate manufacturers' manuals. As a part of performing preventive maintenance, the costs of the following items are included but are not limited to: Oil, grease/lubricants, fluids, anti-freeze, oil filters, air filters, fuel filters and fittings. Contractor shall change antifreeze on an annual basis and shall ensure replacement with the correct mixture of anti freeze to prevent freezing during extreme cold weather. Preventative maintenance on equipment is to include preventive maintenance on all BIA equipment, batteries, to entail, battery acid testing to ensure the electrodes are capable of proper performance in the cells, prevention of corrosion on the cables, check wear and tear of cables and connectors and upkeep of the outside areas of the battery itself. Contractor shall compare equipment being serviced with the contract equipment listing(s) to verify make, model and serial numbers. The Contractor shall not be reimbursed for services rendered on equipment not included on the equipment list. Any additions, deletions or corrections shall be brought to the Contracting Officer for proposed modification to the contract. Safety Inspections shall be performed on all MHE equipment except for scooters and sweepers. The Contractor shall be required to physically inspect all lifting devices, including cranes, hoists, slings, chains and lifting cables, whenever required, and replace said lifting devices, in accordance with OSHA 29 CFR. Contractor should perform load test once a year and stencil equipment with date of next inspection. Deficiencies or required repairs discovered during preventive maintenance procedures, but not a part of such preventive maintenance procedures, will be repaired as discovered. Such repairs will be considered unscheduled services and billed as such as defined in the following section. In addition, Scheduled Preventive Maintenance procedures shall not be used to make repairs at any time due to damage by fire, water, burglary, accident, abuse and acts of God. Such repairs shall also be considered Unscheduled Service.

REMEDIAL SERVICE CALLS

The following services shall be issued by work authorization. Written estimates for repairs must be presented and must be approved by the Contracting Officers Representative prior to any repairs being accomplished. On-site labor shall be billed as field labor. Hours while traveling to and from the work site are billable as standby labor. The cost of repair parts is covered under Parts and Supplies and will be reimbursed as required. The contractor shall coordinate with the Manufacturer's representative on repairs of equipment and components under warranty at no additional charge to the government. All repairs shall be done in accordance with the Original Equipment Manufacturer (OEM) standards. Contractor shall respond to routine service calls within twenty-four (24) hours after receiving notification by on-site representative or the COR. All services shall be furnished during the Contractor's normal duty hours. Contractor shall respond to emergency service calls within two (2) hours and perform repairs within forty-eight (48) hours of receiving emergency call. An emergency service call is defined as an equipment failure which would interrupt critical BIA Blackfeet Agency Roads Maintenance and in which no backup equipment is available at BIA Rocky Mountain Regional Transportation Equipment Yard. The COR will advise the contractor whether the service call is "routine" or an "emergency" (as defined immediately above) at the time of placing the service call.

Minor Repairs. Service calls, required to repair or replace unserviceable components, assemblies, sub-assemblies and electrical components, will be performed on-site to minimize equipment downtime. Minor repairs will have a maximum two (2) workday repair criteria. If the repair will take longer than two (2) workdays, the contractor will be required to provide the Contracting Officer's Representative a written justification for the delay and an estimated date of completion.

I.9.2 The contractor will be required to perform annual inspections to find any deficiencies on all BIA equipment annually.

Major Repairs. Major component repairs such as engine overhaul, power train repair, etc., will require the Contractor to perform a technical inspection and provide a report with the name of the major component, cause of component breakdown, cost to repair and estimated time for repair prior to proceeding with the repair. The contractor will submit a cost estimate as soon as possible but not later than five (5) working days after request to the COR to determine if repair is economically feasible on a particular piece of equipment. Prior to proceeding with any such repair, the COR shall obtain a work authorization to approve such repair. Actual cost of repairs shall not exceed the cost estimate by five (5) percent. The contractor must submit written justification for any repair price exceeding five percent. The contractor must receive written approval from the COR prior to proceeding with the repairs. Payment for these services will be paid at the labor rates shown in the bid schedule.

If determined during a Remedial Service call that it is not cost effective to repair a particular piece of equipment, the COR or CO may request the contractor to perform an inspection to determine the equipment's overall condition and serviceability. This inspection will include but is not limited to: a thorough inspection of the equipment such as engine. transmission. other major components. controls, mast, cables, chains, hoses, electrical, air. and hydraulic systems to determined disposition of the equipment. The Contractor shall include an estimated cost for labor and materials required to return the equipment to an operating condition. The contractor shall complete this cost estimate to include labor and materials within five (5) working days after the service call date. A written itemized estimate will be provided to the Government. Payment for these services will be paid as the rate shown in the bid schedule for a Remedial Service call.

The contractor will perform a condition inspection on MHE located at BIA Blackfeet Agency Equipment Yard designated areas to ensure that the overall structural, mechanical and electrical components are in compliance with OSHA/MSHA standards currently in effect and in use by BIA Rocky Mountain Regional Transportation. The safety inspection will be performed on all MHE after major repairs or as otherwise determined by the Contracting Officer or COR. Repairs beyond the normal scheduled preventive maintenance scope (i.e. replacement of battery or tires) shall be considered unscheduled repairs and as such the labor and parts associated with the repairs shall be charged against the appropriate CLIN(s).

The Contractor shall guarantee that under normal use, the repair work performed shall be free from defects for 90 days at no charge to the Government.

NOT TO EXCEED (NTE) AMOUNTS WITHIN THE BID SCHEDULE

An amount of funding set aside for the payment of parts or services that is not to exceed the ceiling price (total amount) is shown in the bid schedule. A NTE value may be adjusted upward or downward depending on the number of repair parts purchased. The Contractor is not to exceed this price unless notified by the Contracting Officer in writing that the ceiling price has been increased and has specified in the notice a revised ceiling price for performance under this contract/CUN. The Government shall not be obligated to pay the Contractor any amount in excess of the ceiling price in the Schedule, and the Contractor shall not be obligated to continue performance if to do so would exceed the ceiling price set forth in the Schedule unless and until the Contracting Officer shall have notified the Contractor in writing that the ceiling price has been increased and shall have specified in the notice a revised ceiling that shall constitute the ceiling price for performance under this contract. The NTE only applies to the cost of parts, labor, mileage, M&IE.

ENVIRONMENTAL PROTECTION

The contractor shall comply with all applicable federal, state and local laws and regulations concerning environmental protection, pollution abatement and controls. If a spill occurs at BIA Blackfeet Agency Equipment Yard, Browning, MT in the performance of this contract, the contractor shall bear all costs of clean up as required by Environmental Laws and Regulations in force at the time of the spill.

CLEAN UP OF PREMISES

Upon completion of services, the contractor is required to clean-up the workspace and remove and dispose of any parts and debris, off BIA Blackfeet Agency Equipment Yard, Browning, MT occupied land/facilities. This is required after each workday of on-site performance.

MHE AVAILABILITY AND RELEASE

BIA Blackfeet Agency Equipment Yard is located at 127 Grampa Road, Browning, Montana. On site work is required; however, in the event that is not feasible, equipment may be removed from the BIA Blackfeet Agency Equipment Yard upon approval by the CONTRACTING OFFICER REPRESENTATIVE or his designated representative. The Contractor shall provide qualified personnel and appropriate conveyance necessary to load, unload and transport MHE, should it become necessary to repair equipment off-site. The Contractor will be required to sign a DI- I 05 Receipt of Property Form acknowledging receipt of Government equipment for repair off site. Upon return of equipment to the Government, the Contractor shall receive a copy of a transfer Form DI- I 05 Receipt of Property Form showing delivery of the equipment to the Government. The Contractor will be liable for any and all loss or damage to such equipment sustained while in the Contractor's possession. Another option is the Government will mobilize the equipment utilizing government owned equipment, to the predetermined locations, when contractor furnished equipment is used for mobilizing heavy equipment, an estimate of freight charges will be submitted and approved in advance.

GOVERNMENT FURNISHED FACILITIES

Workspace will be provided to permit the contractor to do on-site PM services and necessary repairs within the BIA Rocky Mountain Regional Transportation Agency locations. Existing utilities will be furnished without charge to the contractor during normal Government working days, Monday through Friday, except federal holidays, between the hours 0700 to 1530 or other scheduled times that have prior approval of the Contracting Officer or Representative. The contractor shall assume the risk of and shall be responsible for any loss or damage thereto as a result of contractor performance. Welding in open areas shall not be performed without prior approval of the Agency safety and emergency response teams in writing.

CONTRACTOR FURNISHED FACILITIES

The contractor shall perform all repairs, which are not feasible on-site in his/her facilities/shop. The contractor shall furnish materials, labor and transportation for all equipment that is repaired in contractor's facilities. The contractor shall assume the risk of and shall be responsible for any loss or damage thereto as a result of contractor performance.

PARTS AND MATERIALS

The contractor shall furnish replacement parts. Parts and Materials used by the Contractor in performance of this contract shall be new and conform to the original equipment manufacturers or re manufacturer's specifications unless approved by the COR. Rebuilt assemblies may only be used with prior approval of the COR when it is a standard industry practice, and the rebuilt assembly or subassembly carries the same manufacturer's or remanufacturer's warranty as a new assembly or subassembly. Any part removed is Government property and shall be returned upon request of the COR unless the replacement part is predicated upon an exchange basis with the part being replaced. Contractor shall provide all repair parts and supplies necessary for preventive maintenance.

All Original Equipment Manufacturer (OEM) recommended replacement parts and materials may be examined when requested by the Contracting Officer or Representative prior to installation. The Contracting Officer or Representative shall approve all parts and materials that are substituted for OEM replacement parts by the contractor prior to installation. No rebuilt parts may be used without prior approval of the Contracting Officer or Representative.

The Government will reimburse all other parts and material furnished or used while performing Remedial repairs, unless the part or repair is due to the Contractor's negligence. Cost for replacement parts will be reimbursed to the contractor at cost plus 10% for parts and supplies only. Replacement parts shall be itemized and billed as separate items on the Contractor's invoice. Parts or components damaged by the contractor shall be repaired or replaced at the expense of the contractor to the satisfaction of the Contracting Officer or Representative. A copy of the invoice for the parts/supplies shall be submitted to the Contracting Officer or Representative for payment verification. Invoices for repair services where parts' pricing is separate from labor hours will be documented by a list citing the Original Equipment Manufacturer (OEM) part number or authorized substituted item to include nomenclature, quantity used, and price.

All worn out or deteriorated parts recommended for replacement may, upon request, be physically examined by the Contracting Officer or Representative prior to actual replacement. All worn out or deteriorated parts will be returned to the Contracting Officer or Representative unless an acceptable monetary credit is provided to the Government by the Contractor.

All freight costs associated with the shipment of parts for unscheduled service calls will be reimbursed by the Government. Freight costs may be included with the cost of the parts or as separate items. In either case, the costs will be paid under the line items for Repair Parts. If other than normal expediency and mode of transportation, the Contractor shall obtain the signature of the Contracting Officer's Representative on the service/work order ticket approving such shipment. The Contractor shall have the part shipped by the most cost-effective method.

PERMITS

The contractor shall, without additional expense to the Government, be responsible for obtaining any necessary licenses and/or permits, and for complying with any applicable Federal, State and local laws, codes and regulations in connection with the performance work statement. This includes acquiring any required permits or registration necessary to operate on the installation listed in this contract.

TIME OF PERFORMANCE

The service and repairs to be performed under this contract will be performed during normal government working days, Monday through Friday except for Federal Holidays. on a FLEXIBLE SCHEDULE. The maximum allowable shall not exceed 2000 hours per calendar year. If services are scheduled by the contractor to be performed on a regular federal holiday (see below), or one designated by Presidential proclamation, rescheduling shall be at the discretion of the Contracting Officer's Representative or Government Representative.

New Years Day I January* Martin Luther King's Birthday 3rd Monday in January Presidents Day 3rd Monday in February Memorial Day Last Monday in May Independence Day 4 July* Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veterans Day 11 November* Thanksgiving Day 4th Thursday in November Christmas Day 25 December*

* The holiday is observed on the preceding Friday or the following Monday when the holiday occurs on Saturday or Sunday, respectively.

WARRANTY

The contractor agrees that the materials and services furnished under this contract shall be covered by the most favorable commercial warranties the contractor provides to customers for such materials and services, but if not otherwise specified, not less than a minimum of ninety

(90) days warranty. The contractor agrees that the rights and remedies provided herein are in addition to and do not limit any rights afforded to the Government by any other clause of this contract. New equipment received by the Government under manufacturer's warranty will not be repaired without prior approval of the Contracting Officer or Representative. The Contracting Officer or representative may request the contractor to inspect the equipment to determine if the provisions of the manufacturer's warranty are applicable. The contractor shall coordinate with the Manufacturer on behalf of the Government for repairs that are covered under the manufacturer's warranty. Repairs will only be accomplished, at no cost to the Government, if approved by the manufacturer and Contracting Officer or Representative. Payment for the contractor inspection will be determined in accordance with the schedule or prices.

1.19.2 CONTRACTOR CALLBACK: Monitoring of scheduled preventive maintenance and unscheduled service calls and repair parts will be accomplished on a l 00% inspection basis immediately after completion by the Contracting Officer's Representative or his designated representative. When the Contracting Officer's Representative or his designated representative determines the equipment does not operate properly, the Contractor will be notified. This shall be considered a callback and the service and trip charges shall be at the Contractor's expense, unless it is determined that the call back is due to a problem other than the initial service call. Response time for call back service shall be a maximum of twenty-four hours from the time the Contracting Officer's Representative or his designated representative contacts the Contractor of the problem.

SPILL RESPONSIBILITY

The contractor is solely responsible for all spills or leaks during the performance of this contract, which occurs as a result of, or is contributed to by the actions of its agents, employees, or subcontractors. The contractor agrees to clean up such spills or leaks to the satisfaction of the Government in a manner that complies with applicable Federal, state, and local laws and regulations. The cleanup shall be at no cost to the Government. The contractor shall report all such spills or leaks, regardless of their quantity, to the COR and CO immediately upon discovery. A written follow-up report shall be submitted to the COR and CO not later than twenty-four (24) hours after the initial telephonic report. The written report shall be in narrative form and as a minimum include the following:

location of spi11 residue.

TRANSPORTATION OF MHE

The Contractor shall provide qualified personnel and appropriate conveyance necessary to load, unload and transport MHE, should it become necessary to repair the equipment off-site. The Contractor shall issue work order request and transfer report Form and acknowledge receipt of Government equipment for repair off-site. Upon return of the equipment, the Contractor shall receive a copy of pre-operator inspection report Form showing equipment is operational before receipt of delivery back to the Government.

BIA ROCKY MOUNTAIN REGIONAL TRANSPORTATION ENVIRONMENTAL MANAGEMENT SYSTEM (EMS)

BIA Rocky Mountain Regional Transportation implemented EMS in accordance with the SPCC plan and guidelines in accordance of 40 CFR, Part 112 subparts A through D requirements at all BIA Rocky Mountain Regional Transportation appropriate facilities. An EMS is an overall management system that includes organizational structure, planning activities, responsibilities, practices, procedures, processes, and resources for developing, implementing, achieving, reviewing and maintaining the environmental policy of an organization. The BIA Rocky Mountain Regional Transportation EMS is designed to ensure that all personnel, including contract personnel, whose work activities can cause real or potential significant environmental impact, are aware of how their work supports the EMS and are competent to perform their roles, responsibilities and authorities while supporting the BIA Rocky Mountain Regional Transportation mission. The BIA Rocky Mountain Region Transportation EMS program is explained in accordance with Title 40 of the Code of Federal Regulations, Part 112.5, Environmental Management System (EMS) Core Instruction. Site supplements detail information required by EMS at a local level such as local, state and host environmental regulations as well as local emergency procedures and operating procedures unique to the location. Site supplements also contain information concerning the local interaction between the BIA Rocky Mountain Region appropriate facility and the DOI/BIA host facility EMS program. Contractors and their personnel are required to be aware that each BIA Rocky Mountain Regional Transportation appropriate facility has an EMS and to be aware of EMS policies to perform work and/or gain access to an installation. The BIA Rocky Mountain Region Blackfeet Agency has appropriate facility that maintains EMS awareness posters that identify the BIA Rocky Mountain Region Blackfeet Agency.

CONTRACTING OFFICER REPRESENTATIVE (COR)

A copy of the appointment letter shall be furnished to the contractor.

PERIOD OF PERFORMANCE

The base period of performance is one calendar year starting from the date of award. Award will be for base and four option years beginning October 15, 2023 through October 14, 2028.

Task Orders

The Contracting Officer (CO) may issue funded task orders for extended periods of time against which the Government may place work authorizations orally or in writing. The Order Limitations clause FAR 52.216-19 applies to each task order. Under the task orders, the contractor will perform work when specifically requested by the CO or COR through issuance of a work authorization.

WORK AUTHORIZATIONS

Upon completion of work for a piece of equipment under a work authorization, the Contractor shall furnish to the COR a work summary (for authorization of work performed and time expended) The work summary will include, as a minimum:

I 0. Replacement part nomenclature, model number and serial number.

ACCEPTABLE PERFORMANCE LEVELS (APLs)

Acceptable Performance Levels (APLs) are the minimum performance levels of specific requirements which the contractor must achieve or risk the Government considering their performance unsatisfactory, resulting in monetary consideration from the contractor. While the Specification of an acceptable performance level does not allow the contractor to knowingly provide defective service it recognizes that it may occur unintentionally. As long as performance does not fall below the specified acceptable level, the Government will not deduct for poor performance. If performance falls below the specified performance level, consideration will be taken at the Government's discretion. Consideration decisions will take into account the impact on the Government as a result of the failure to meet the performance requirement and the number of times the failure has occurred throughout the contract period.

The Government will use a Quality Assurance Surveillance Plan (QASP) to monitor compliance with the contract terms and conditions and identify nonconforming services. The QASP sets forth the method and manner by which the Government intends to conduct surveillance of work under the contract and is subject to unilateral change by the Government without modification to the contract.

All work required by the contract is subject to surveillance whether or not specifically included in the plan.

Performance incentives for the contractor shall include, but are not necessarily limited to, favorable impact on option exercise decisions, future awards of the same requirement, and future awards of similar requirements by BIA Rocky Mountain Blackfeet Agency as well as other Government and non-Government entities that may review performance of this contract.

DELIVERABLE

STANDARD

TIME FRAME

sow paragraph

ACCEPTABLE PERFORMANCE LEVEL (APL)

REDUCTION FOR FAILED APL

METHOD OF SURVEILLANCE

Timely and complete preventative maintenance Preventative maintenance of all items

Within 3 1.8 No more than three items maintained late per month 5-100% consideration of the value of the COR/customer complaint weeks of order

Failure to meet APL allowed maintenance and once per year annotation of poor performance

Remedial Service repair of equipment -

MHE

operational in timely Start within 24 hours of 1.9 No more than 3 items repaired exceeding the 2 5-100% consideration COR/customer complaint of the value minor repair manner notification days. Failure to of the repair

From COR approval of meet APL allowed once and annotation of work per year.

estimate and repair

Emergency

MHE

Responds 1.9 No more than I 5-100% COR/customer Repair operational in timely manner within 2 hours emergency call not responded to within the consideration of the value of the repair complaint required time and frame annotation of

INVOICING AND PAYMENT- SERVICES

The contractor is paid after submission of a proper invoice for services performed and accepted. Invoice must be submitted to the Invoice Processing Platform System (http://www.ipp.gov).

Invoices submitted for service calls shall include the supplier invoice for parts in accordance with 1.16.

If the COR decides not to accept the services, in whole or in part, because of deficiencies in the service or documentation provided by the contractor, then the COR will issue the contractor written notification of the deficiency within fifteen ( 15) calendar days after the completion of the inspection period specifying therein all deficiencies present in the documents forwarded.

Upon subsequent correction of the noted deficiencies and acceptance of services, the COR shall sign the invoice accepting the services and forward as cited above for payment processing.

All payments will be made in accordance with the clause entitled PROMPT PAYMENT, FAR 52.232-25 (OCT 2008).

MINIMUM REQUIREMENTS FOR CONTRACTOR EXPERIENCE /EQUIPMENT/ TOOLS

The Contractor must establish that he has the experience, technical skills, service equipment, tools and facilities, or the ability to obtain them, necessary to complete the contract requirements. The contractor shall furnish the Government with the appropriate documentation to determine the contractor's responsibility. That documentation shall include the following:

Complete equipment list - at a minimum contractor must have: 1.5 ton dual wheel service truck. 50 ton jack, 3/8" - I" standard socket sets and impact air tools, standard and metric open-end and box-end wrenches up 2 ½" Hand tools to include: standard screw driver set, Phillips screwdriver set, pipe wrenches and crescent wrenches of various sizes, hammers (dead blows, ball-peens, malls, brass headed), pry bars, alignment bars, gear pullers, punch/chisel set, tap/die set, vise grips, pliers (needle nose, lineman's, side cutters, channel, dines), tire repair tools, specialty tune-up tools, injection timing tools, testing tools for air, hydraulic and electrical systems, lighting provisions for working at night, welder, air compressor, 12/24 volt jumper system, battery charger, oxygen/acetylene torch, porta-power, hydraulic jacks, min. of 12,000# capacity winch boom - min. lift of6,000 (will need capacity to lift a 12V71 Detroit engine).