Statement of Work D-21 Monaco Upgrade.pdf

Statement of Work for

D-21 Tech Upgrades at

Building 3003, 947, and 780, Misawa AB, Japan

25 APRIL 2025

FOR OFFICIAL USE ONLY

Table of Contents

Section Title Page

1. Purpose

2. Program Requirements

3. Project Execution

4. Technical Requirements

5. Testing Requirements

6. Logistics Support

7. Allied Support Requirements

8. Contractor Personnel Performing in Japan i

1. PURPOSE

1.1 Scope

Non- personal Service. This Statement of Work (SOW) provides for the purchase and installation of D-21 Monaco V2 Reporting Software Tech Upgrades that include Provide and install/repair by replace three towers at Fires Stations Building 3003, Building 947 and Building 780. The system shall be configured with Misawa AB current D-21 database, existing licenses and software will be transferred to new CPU, and update the D-21 system with RMF-able upgrade. All new equipment provided by contractor to be compatible with current Monaco equipment and will include a one year limited warranty. Under this warranty repairs, replacements will be covered by Monaco’s Product Support Group (PSG) within 12 months of delivery date. Finally proper user training on all equipment provided by contractor to be compatible with current Monaco equipment will be provided by the installed systems’ Monaco-certified expert to include the Operator and Administrator training instruction for navigating the system’s interface, interpreting the display information and how to respond to any alarms or alert conditions. The training will consist of up to 4 hours of D-21 training.

1.2 Objective

The objective of this SOW is to document the requirements to Engineer, Furnish, Install, and Test D-21 V2 Reporting Software Tech Upgrade System for Misawa AB. D-21 Reporting Software will be installed to secure/harden the D-21 computer to meet the multitude of Security Technical Implementation Guide rules published by DISA/IASE.

1.3 Background

Following the release and update to communications equipment to include phones, CPUs, and monitors Misawa AB has recently migrated to the WINDOWS11 operating system. When this occurred all phone, CPUs and monitors were replaced with new towers and phones to capable of running the new operating system with the exception of the towers, monitors, equipment that is running D-21 system. The D-21 system is the Fire & Emergency Services fire alarm notification system for all facilities on the installation. Monaco recommends that important system components be regularly updated, and without updates there is increased likelihood of system failures/down time due to aging equipment and not being able to update the system with the latest technology and software to ensure optimal performance. The current industry standard life for a desktop computer is four to five years. Based on the Mean Time Between Failures (MTBF): on average use of computers consisting of an eight hour work week Monday thru Friday for 40 hours, this will accumulate to 2,000 hours per year based on the average. The D-21 system is in use 24 hours a day 7 days a week and is expected to have 0 to minimal downtime due to its importance for early notification for alarm activations and alert conditions throughout the installation. This system notifies FES personnel and resources of a possible emergency allowing for a rapid response and early intervention which is vital to prevention of loss of life and savable properties/infrastructure.

The last significant update and installation occurred late October 2020, 5 years ago placing our equipment at the life expectancy of equipment operating 2,000 hours a year. This is equipment normally runs over 5,000 hours a year with a total accumulation of more than 30,000 hours and with over 5,000 hours past the life expectancy. Additionally, Monaco will no longer be providing IT Support to the Windows 10 version after October 2025.

2. PROGRAM REQUIREMENTS

2.1 Program Requirements

This is a turn-key installation wherein the Contractor shall EFI&T Engineer, Furnish, Installation and Test the D-21 Reporting Software Tech Upgrade solution at Misawa AB, Japan. The Contractor shall engineer, furnish, install, test and make operational newly installed equipment to OEM, industry and/or AF specifications with the appropriate vendor pass through licenses. The Contractor shall provide all hardware, software, licensing, and training required for the use of all systems and equipment installed under this SOW. Contractor shall coordinate the removal of all hardware with Government POC. The overall objective is to upgrade the D-21 Tech system hardware and software infrastructure at Misawa AB, Japan.

Contractor shall clearly identify expected government labor, government furnished property (GFP) and allied support required to implement a fully functional solution. This paragraph is applicable to the solution(s) proposed under paragraph 4.

2.2 Performance Period

The Government desires completion of all work to be accomplished within 180 days of contract award.

If the Contractor is unable to meet the desired delivery schedule, it may, without prejudicing evaluation of its offer, propose a delivery schedule. However, the Contractor’s proposed delivery schedule must not extend the delivery period beyond 365 days of contract award. Any request or justification for change shall be made to the Contracting Officer (CO) in writing and must be approved by the CO.

2.3 Joint Interoperability Test Center (JITC) Approved Product List The Contractor’s solution(s) shall be on the JITC-certified Approved Product List at time of award.

The systems shall meet interoperability requirements of the JITC to ensure interface with commercial and military interface standards. Operating Systems and applications shall be configured in accordance with Security Technical Implementation Guides. Windows operating systems (OS) shall be Windows 11. Contractor shall provide a copy of all Interoperability (IO) and Information Assurance (IA) certifications and approval letter at the time of award. The IA certification must use the Window 11 operating systems. The proposed solution shall be installed in accordance with the JITC deployment guidelines.

2.4 Certification and Accreditation (C&A)

The Contractor shall assist the base in implementing the IA compliance for system C&A. To support this process, the contractor shall provide and develop any necessary system documentation, settings, self-assessments and specifications required to support the successful accreditation of the package. This shall include information in support of Government input into the Enterprise Mission Assurance Support Service (eMASS).

2.5 Schedule

The Contractor shall provide a preliminary Integrated Management Schedule (IMS) at time of contract award. Contractor shall provide a Government approved final schedule within 14 business days prior to on-site work. The contractor shall provide equipment spares that are critical to maintain system operation with minimal downtime. At a minimum, Contractor shall include spare hardware for one complete workstation.

3. PROJECT EXECUTION

3.1 Site Coordination

The Contractor shall coordinate with the CO, 35 CES office, and identified site POCs a minimum of 30 business days prior to arrival on site.

3.2 Multi-Function Team (MFT) Coordination

The MFT members will be identified prior to contract award. The MFT is composed of stakeholders in the acquisition and is responsible for the acquisition throughout the life of the requirement. The goals of the MFT are to manage this contract and to provide an avenue to collectively work together to create a strong working relationship between the using agency, contracting and the contractor and provide the highest level of contract performance and customer service. Prior to any on-site work, the Contractor shall provide the MFT a project coordination call to review all planned efforts and data collection requirements in support of project implementation.

3.3 Provisioning Project Owner

The Contractor shall identify by name a Provisioning Project Owner (PPO), who shall be the prime contractor’s employee, responsible as the single point of contact from award to site acceptance with regard to system implementation. The PPO must remain on site as necessary to assure performance of project. The Contractor shall also assign a system engineer to work for the PPO. The system engineer shall support architectural diagrams, system interface specifications, technical planning, test plans, test procedures, and logistics sustainability. The Contractor shall submit monthly status reports every 30 calendar days. The first monthly status report NLT forty (40) calendar days after contract award and subsequently every month thereafter until all tasks have been completed IAW this SOW and government final acceptance has been completed.

3.4 Government Delays

In the event that a Government-caused delay requires the Contractor to incur schedule delays or additional costs, the Contractor must document and submit these changes to the CO for their review and consideration prior to any change in schedule.

3.5 Routine Working Hours

Routine work efforts shall be performed during normal installation operating hours with exception to the cutover. Cutovers and any other service-affecting actions must be pre-approved by the Government and scheduled during maintenance windows (Approved Service Interruption – ASI).

3.6.1 Normal Hours of Operation

The contractor shall perform the services required under this contract during the following hours:

MON-FRI 0730-1630, except federal holidays. The contractor may work, with prior approval of the CO and Site Security Manager, extended hours to ensure timely completion of work at no additional cost to the government.

3.6.2 Recognized Holidays

The contractor is not required to provide service on the following days:

New Year's Day 1 January Martin Luther King's Birthday Third Monday in January President's Day Third Monday in February Memorial Day Last Monday in May Juneteenth 19 June Independence Day 4 July Labor Day First Monday in September Columbus Day Second Monday in October Veterans' Day 11 November Thanksgiving Day Fourth Thursday in November Christmas Day 25 December

If the holiday falls on Saturday, it is observed on Friday. If the holiday falls on a Sunday, it is observed on Monday.

3.6 Contractor Supervision

The Contractor shall be responsible for supervision of all contract personnel and performance of all Contractor-related functions.

3.7.1 Misawa Air Base Fire Prevention

The contractor shall be responsible for fire prevention in MFH units and the Government warehouse(s) to store the wood floor panels/vinyl planks/ceramic tiles safely, and to be free from any potential fire hazards. The contractor shall comply with the following fire prevention guidance:

3.7.1.1. Fire Reporting

(1) The primary emergency reporting number on Misawa Air Base is 911 or 0176-53-1911 from off base. Fire Department operations take place out of bldg. 947 and 3003 for main base, and bldg.

1940 for the north housing area.

(2) On-base telephones if any, in the on-base warehouse(s) shall have “911” stickers.

(3) All contractor-employed personnel shall be familiar with fire reporting numbers and procedures, and shall to put the number “0176-53-1911” into his/or her mobile-phone.

3.7.1.2. Vehicles

(1) Access for fire fighting vehicles must be maintained at all working sites.

(2) Contractor’s vehicles shall not be parked within 15 feet of any fire hydrant of Fire Department connection.

(3) Contractor’s vehicles shall give the right-of-way to responding fire/emergency vehicles.

3.7.1.3. Electrical Hazards

(1) All the contractor’s electrical tools and equipment shall be in good (original) working condition and its maintenance shall be done properly in compliance with manufacturer’s maintenance instructions.

(2) All extension cords used shall be equipped with circuit breakers and plugged directly in the outlets (no other extension cords).

(3) Building utility panels shall not be blocked by contractor tools/supplies.

3.7.1.4. Storage

(1) Flammable liquids or any other safety hazards shall not to be stored inside the warehouses, next to the buildings, or near exit ways.

(2) Fire protection system shall not be obstructed at any time. Wood floor panels/vinyl planks/ceramic tiles storage shall be neat in a manner which does not present fire/safety hazards and not to block the access to where fire-extinguishers are mounted.

3.7 Personnel Training and Certifications

All personnel identified to support this requirement must be trained and/or certified on the systems involved in this effort. Personnel identified to support this requirement must be able to provide training certification upon Government request. Project Managers and Systems Engineers shall be critical positions for this project. Project Managers and System Engineers assigned shall be, at minimum, intermediate level experience.

3.8 Security Clearance

Security and base access requirements are contained in clause 5352.242-9000 “Contractor Access to Air Force Installations.” Contractor employees will be required to obtain and display identification badges. Anticipate delays in getting commercial vehicles on base and allow time for commercial vehicles to reach their destination by driving designated routes at posted speed limits throughout the base. Procedures for commercial vehicle access to the base are subject to change without prior notice. The services to be performed by the contractor during the period of this contract shall at all times and places be subject to review by an authorized representative(s) such as the Site Security Manager(s).

3.9.1 ID Passes, Badges and Vehicle Stickers The contractor is responsible to obtain such clearances and/or passes as required for his/her employees to enter military installations on Misawa AB prior to start to work. The contractor shall be responsible for all passes issued to his/her employees under this contract. Applications shall be coordinated through the CO or designated representative. At the time of application, Security Forces may conduct a background check on employees. Upon termination of employment, the contractor shall be responsible for returning identification cards and base passes to Security Forces within 24 hours.

3.9.2 Physical Security

The contractor shall be responsible for safeguarding all government property provided for contractor use. At the close of each work period, government facilities, property, and materials shall be secured. All contractor personnel will be escorted during installation of items located in secure areas. The escort shall open / secure locked boxes.

3.9.3 Special Security Requirements.

The contractor shall comply with all Misawa AB security requirements. The government will provide escorts for the contractor, as required. Failure to comply with the security requirements is cause for termination.

3.9.3.1 Random Antiterrorism Measures (RAMS).

RAMS are conducted on Misawa Air Base at varying times during a 24-hour period and may consist of measures such as spot checks of identification credentials, random vehicle searches, and site security sweeps. The contractor is subject to participating and cooperating with RAMS as directed by competent authority. Anticipate increased RAMS during implementation of elevated Force Protection Conditions (FPCONs).

3.9.3.2 Reporting Suspicious Activity.

It is the responsibility of all personnel working and residing on Misawa Air Base to be alert for detecting and reporting suspicious criminal or terrorist activity. The contractor shall immediately report any on-base observed suspicious activity to the 35 SFS/BDOC, Bldg. 646. All contractoremployed personnel shall be familiar with suspicious activity reporting numbers and procedures. The primary number for reporting suspicious activity on Misawa Air Base is 911 from a base phone or 0176-53-1911 from a mobile phone or off-base.

3.9.3.3. Performance of Service during Crisis Declared by the National Command Authority or Overseas Combatant Commander.

This service is not determined to be essential for performance during crisis as declared by the National Command Authority or Overseas Combatant Commander. In the event of crisis, the contractor will be notified by the CO of the need to discontinue services due to base closure or other causes. If notification to discontinue services is not received, the contractor will be expected to continue performance in accordance with this SOW.

3.9.3.4. LEVEL I ANTITERRORISM AWARENESS TRAINING FOR CONTRACTORS (JAN

2019)

a) Definition. As used in this clause—

“Military installation” means a base, camp, post, station, yard, center, or other activity under the jurisdiction of the Secretary of a military department or, in the case of an activity in a foreign country, under the operational control of the Secretary of a military department or the Secretary of Defense (see 10 U.S.C. 2801(c)(4)).

b) Training. Contractor personnel who require routine physical access to a Federally-controlled facility or military installation shall complete Level I antiterrorism awareness training within 30 days of requiring access and annually thereafter. In accordance with Department of Defense Instruction O-2000.16 Volume 1, DoD Antiterrorism (AT) Program Implementation: DoD AT Standards, Level I antiterrorism awareness training shall be completed—

(1) Through a DoD-sponsored and certified computer or web-based distance learning instruction for Level I antiterrorism awareness; or

(2) Under the instruction of a Level I antiterrorism awareness instructor.

c) Additional information. Information and guidance pertaining to DoD antiterrorism awareness training is available at https://jko.jten.mil/ or as otherwise identified in the performance work statement.

d) Subcontracts. The Contractor shall include the substance of this clause, including this paragraph (d), in subcontracts, including subcontracts for commercial items, when subcontractor performance requires routine physical access to a Federally-controlled facility or military installation.

3.10 Safety Requirements

In performing work under this contract, the contractor shall:

a) Conform to the safety requirements contained in the contract for all activities related to the accomplishment of the work.

b) Contractors must comply with the OSHA Standards (29 CFR Part 1910 and 1926), Japanese Environmental Governing Standards (JEGS) by US Force Japan, and other applicable regulations.

c) Develop and provide at the start of the orientation period or the start of the first operational performance period (if there is no orientation period) a safety plan for the protection of government facilities and property and to provide a safe work environment for contractor personnel.

d) Provide protection to government property to prevent damage during the period of time the property is under the control or in possession of the contractor.

e) Include a clause in all subcontracts to require subcontractors to comply with the safety provisions of this contract as applicable.

f) Record and report promptly (within one hour) to the CO or designated Government Representative (GR), all available facts relating to each instance of damage to government property or injury to either contractor or government personnel.

g) In the event of an accident/mishap, take reasonable and prudent action to establish control of the accident/mishap scene, prevent further damage to persons or property, and preserve evidence until released by the accident/mishap investigative authority through the CO.

h) If the government elects to conduct an investigation of the accident/mishap, the contractor shall cooperate fully and assist government personnel in the conduct of investigation until the investigation is completed.

i) Include a clause in each applicable subcontract requiring the subcontractor's cooperation and assistance in accident reporting and investigation.

3.11 Implementation

The Contractor shall have ultimate responsibility for the successful deployment and cutover to the new infrastructure. Any work deemed non-compliant shall immediately be re-worked at the Contractor’s expense in accordance with FAR 52.212-4(a). This task shall include all necessary work required to connect to the existing infrastructure providing a fully functional network solution.

The Contractor shall plan and manage daily operations and activities associated with providing this requirement to ensure necessary processes and activities are performed to provide an effective and acceptable system. The Contractor will employ effective management tools and methods to assure control of cost, schedule and performance.

The Contractor shall conduct, support, or participate in program management and technical reviews, meetings, and conferences, as required, to ensure effective and efficient contract execution.

3.12 Conformance to Standards

All equipment and system solutions shall conform to the applicable industry standards and mil specs as identified in the following table. Also, if any standards aren't identified below but are applicable contractor shall conform to those as well.

Table 3.12.1 Industry Standards

1. Federal Information Processing Standards (FIPS).

United States Department of Commerce National Technical Information Service 5285 Port Royal Road Springfield, VA 22161 http://www.itl.nist.gov/fipspubs/

2. Military Standards, Specifications, and Regulations (MIL-STDs, DoD-STDs).

Standardization Document Order Desk Bldg. 4, Sec. D, 700 Robbins Ave. Philadelphia, PA 19111-5094

3. National Computer Security Center (NCSC) Documents.

Office of Standards and Products National Computer Security Center Fort Meade, MD 20755-http://www.radium.ncsc.mil/

4. National Institute for Standards and Technology (NIST) (formerly National Bureau of Standards, NBS) Documents.

National Institute for Standards and Technology US Department of Commerce Washington, DC 20234 http://www.nist.gov/

5. Code of Federal Regulations (CFRs).

Superintendent of Documents US Government Printing Office Washington, DC 20402 http://www.access.gpo.gov/nara/cfr/

6. American National Standards Institute (ANSI) Documents.

American National Standards Institute 11 West 42nd Street New York NY 10036 http://www.ansi.org/ http://www.radium.ncsc.mil/ http://www.radium.ncsc.mil/ http://www.nist.gov/ http://www.nist.gov/ http://www.nist.gov/ http://www.access.gpo.gov/nara/cfr/ http://www.access.gpo.gov/nara/cfr/ http://www.access.gpo.gov/nara/cfr/ http://www.ansi.org/ http://www.ansi.org/ http://www.ansi.org/ http://www.ansi.org/ http://www.ansi.org/ http://www.ansi.org/

7. Electronic Industries Association (EIA) Standards.

Electronic Industries Association (Alliance) 2001 Pennsylvania Avenue NW Washington DC 20006

(202) 457-4942 http://www.eia.org/

8. Institute of Electrical and Electronics Engineers (IEEE) Standards.

Institute of Electrical and Electronics Engineers 445 Hoes Lane PO Box 1331 Piscataway NJ 08855-1331 http://www.ieee.org/

9. International Standards Organization (ISO) Documents.

American National Standards Institute 1430 Broadway New York, NY 10018 http://www.iso.ch/iso/en/ISOOnline.openerpage

10. Data Interchange Standards Community (EBusiness)

Data Interchange Standards Community 333 John Carlyle Street Suite 600

Alexandria, VA 22314 http://www.disa.org/

11. International Committee for Information Technology Standards

INCITS Secretariat c/o Information Technology Industry Council 1250 Eye Street NW Suite 200 Washington D.C. 20005 http://www.ncits.org/

12. International Telecommunications Union

ITU

Place des Nations CH-1211 Geneva 20 Switzerland http://www.itu.int/home/

13Unified Facilities Criteria (UFC) UFC-3-580-01 22 June 2007 Telecommunications Building Cabling System Planning, Design and Estimating

Whole Building Design Guide http://www.wbdg.org/references/docs_refs.php

14. Telecommunications Industry Association (TIA)

1320 N. Courthouse Rd., Suite 200 Arlington, VA 22201 http://www.tiaonline.org

3.13 System Installation Plan (SIP) / Project Support Agreement (PSA) A System Installation Plan (SIP) / Project Support Agreement (PSA) is required for this SOW no later than thirty (30) calendar days prior to project installation. The SIP/PSA shall be approved by Misawa AB prior to the start of any onsite work. The system must be installed with little or no disruption to existing services. Any disruption of service must be coordinated with the Government

(DI-MGMT-81118) (CDRL A199).

3.14 System Turn Over

The Contractor shall assist the Government in completing the AFTO Form 747, Communications and Information Systems Acceptance Certificate. Configuration Management information shall be provided to 35 CONS Office as part of this SOW as PDF files. (DI-CMAN-81516) (CDRL A396).

The Contractor shall provide as-built documentation including, but not limited to:

a) Bayface layout drawings and diagrams of the chassis/shelf/cabinet identifying installed cards, modules, equipment, etc.

b) The as-built documentation shall also include cable and power drawings/specifications, floor plans, and engineering specifications generated in support of the installation of the system.

c) The documentation shall include drawings that depict the overall installed system configuration and network topology.

http://www.eia.org/ http://www.eia.org/ http://www.eia.org/ http://www.eia.org/ http://www.eia.org/ http://www.ieee.org/ http://www.ieee.org/ http://www.ieee.org/ http://www.ieee.org/ http://www.ieee.org/ http://www.iso.ch/iso/en/ISOOnline.openerpage http://www.iso.ch/iso/en/ISOOnline.openerpage http://www.iso.ch/iso/en/ISOOnline.openerpage http://www.iso.ch/iso/en/ISOOnline.openerpage http://www.iso.ch/iso/en/ISOOnline.openerpage http://www.disa.org/ http://www.ncits.org/ http://www.ncits.org/ http://www.ncits.org/ http://www.ncits.org/ http://www.ncits.org/ http://www.itu.int/home/ http://www.tiaonline.org/ http://www.tiaonline.org/

d) Documentation shall also include an equipment listing with serial/model numbers and manufacturer specifications.

e) The Contractor shall provide an inventory of any newly installed equipment and software, identification of test results, site-specific “as-built” engineering drawings, and a summary of any open items.

f) Remote Access Modem settings and operation procedures

g) Completed test results.

All upgrade and reconfigured equipment and material (i.e., cabinets, racks, termination blocks, patching, cables, etc.) shall be permanently identified through stenciling or tags. Hand written tags are not permitted. Red-lined drawings are unacceptable. All network topologies in the Air Force are considered both sensitive and proprietary.

3.15 Associate Contractor Agreements

When applicable, the Contractor shall enter into Associate Contractor Agreements (ACA) with the following Contractors. The agreement is to purchase, license and enable the D-21 Tech Upgrade to ensure interoperability with current operations systems used by current Air Force standards being Windows 10

The Contractor shall enter into Associate Contractor Agreements (ACA) for any portion of the contract requiring joint participation in the accomplishment of the Government’s requirement. The agreements shall include the basis for sharing information, data, technical knowledge, expertise, and/or resources essential to the integration of the D-21 Upgrade, which shall ensure the greatest degree of cooperation for the development of the program to meet the terms of the contract.

Associate contractors are listed in (3.15.1) below.

ACAs shall include the following general information:

• Identify the associate contractors and their relationships.

• Identify the program involved and the relevant Government contracts of the associate contractors.

• Describe the associate contractor interfaces by general subject matter.

• Specify the categories of information to be exchanged or support to be provided.

• Include the expiration date (or event) of the ACA.

• Identify potential conflicts between relevant Government contracts and the ACA; include agreements on protection of proprietary data and restrictions on employees.

The Contractor shall have fourteen (14) calendar days to provide a copy of the agreement to the CO if requested.

The Contractor is not relieved of any contract requirements or entitled to any adjustments to the contract terms because of a failure to resolve a disagreement with an associate contractor.

Liability for the improper disclosure of any proprietary data contained in or referenced by any agreement shall rest with the parties to the agreement, and not the Government.

All costs associated with the agreements are included in this contract. Agreements may be amended as required by the Government during the performance of this contract.

3.15.1 The following associate contractors with whom agreements may be required:

3.15.1.1 Monaco Enterprises Inc.

4. TECHNICAL REQUIREMENTS

4.1 Baseline

Unless otherwise specified in the following paragraphs, Misawa AB shall receive baseline requirements for D-21 Tech Upgrade as described in Section 4.2. The Government reserves the right to award all, some or none of the line items listed.

4.1.1 Misawa AB

The Contractor shall provide a D-21 solution with the minimum requirements as outlined in section 4.2. The existing D-21 system is under current Motorola Software Support and the contractor shall reutilize existing software licenses, hardware components, cabinets, cabling etc.

not subject to wear or at end of life, to the full extent possible to reduce cost to the Government.

System components subject to wear or beyond their projected life cycle (i.e. servers, PCs, displays, keyboards, Ethernet switches, etc.) shall be replaced to effectively refresh the system and provide with the full operational capabilities.

The proposal shall include the decommissioning and removal of the existing D-21 system and associated equipment/wiring where applicable. Any equipment removal and/or disposal shall be coordinated with a designated official at Misawa AB and disposition thereof shall be in accordance with Misawa AB instructions.

4.2 Baseline Requirement

The minimum requirement is to equip and harden the Building 3003, 947, and 780 computers, create individual user accounts with strong password checks, install DoD approved anti-virus software, turn on audit logging, set permissions, create a backup image of the hard drive(s) in case of failure, and set required security settings. While on-site the Monaco technician will train 35 CES/CEF 35 (Fire & Emergency Services) and CES/CEOFA (Fire Alarm Maintenance Flight) chosen administrators in how to maintain the system, create/delete user accounts, make backups and update the virus definitions. Additionally, Monaco will assist in providing any needed documentation and drawings. If there are any STIGs that are not met, Monaco will assist in justification of the requirements. Unless otherwise specified in Site Survey Data documentation, the Contractor shall perform all tasks (premise and power wiring) as necessary to provide a complete working system.

Location for the system equipment will be as follows:

The following items will be performed by trained Monaco personnel as part of this proposal:

• Provide and install one (1) repair by replace CPU (S-1) at Fire Station One Bldg 3003 to include o One (1) tower CPU, Keyboard & Mouse o Configure the CPU with Base’s current D-21 Database o Configure with D-21 V2 software upgrade o Existing software licenses will be transferred to the new CPU o Existing CPU will be decommissioned from the Monaco System o One (1) replacement widescreen monitor for new CPU compatibility o One (1) short term back up UPS

• Provide and install one (1) repair by replace CPU (S-2) at Fire Station

Two Bldg 947 to include;

o One (1) tower CPU, keyboard & mouse o Configure the CP with Base’s current D-21 database o Configure with D-21 V2 software upgrade o Existing software licenses will be transferred to the new CPU o Existing CPU will be decommissioned from the Monaco System o Two (2) replacement widescreen monitors for new CPU compatibility o One (1) short term back up UPS

• Provide and install one (1) repair by replace CPU (C-1) at Alarm Shop Bldg 780 to include;

o One (1) tower CPU, keyboard & mouse o Configure the CPU with the Base’s current D-21 database o Configure with D-21 V2 software upgrade o Existing software licenses will be transferred to the new CPU o Existing CPU will be decommissioned from the Monaco System o Two (2) replacement widescreen monitors for the new CPU compatibility o One (1) UPS short term back up power

• Provide and install one (1) desktop UPS short term back up power at Fire Station One Comm Room

• Provide and install one (1) desktop UPS short term back up power at Fire Station Two Comm Room

• Provide and install one (1) desktop UPS short term back up power at Alarm Shop Comm Room

• Verify network connectivity at all instillation facilities

• Validate the system performance after instillation

• Provide up to four (4) hours of D-21 operator training after system initialization while the installation technician is on-site

PMI SERVICE

The following items will be preformed by trained Monaco personnel on Monaco provided D- 21 equipment as part of this proposal approximately six months after the Technology Upgrade services, notwithstanding Monaco’s published lead times, as applicable to the Base.

• Will provide completed reports after completion of trip

• Provide any recommendations for upgrades/ changes to the D-21 System

• Clean and verify operation of the internal and exterior components of the D-21 PCs o Ensure all cards are seated and operating properly o Check operational status of internal fans o Check filters as applicable o Check and re-seat cables and connectors as necessary o Defragment the hard drive and clean the hard drive carrier

• Preform printer service to include the following o Check ink/toner level if supported in the existing model o Ensure correct drivers are installed on each D-21/Em desktop computer o Print test page from each D-21/EM desktop computer

• Update the D-21 Software to the most current site applicable version as determined by Monaco Enterprises, Inc.

o Preform Antivirus Definition updates o Update RMF Ready Software settings to meet new STIG’s o Update D-21 MAP software/layers if applicable

• Create a complete database backup, archive database (if determined to be necessary by on-site technician) to improve system performance, and provide backup to the Base on removable media.

• Clean and visually inspect all D-21 monitors, adjusting any settings as necessary; tighten cables/ connectors and label if necessary.

• Conduct extended system-wide poll from each RFM (primary and alternates), test the system’s performance and assist in the correction of any deficiencies in the database

• Check rack mounted UPS systems o If digital readout exist, note current load and battery charge percentages; preform either a self-test if applicable to the UPS model or a 15 minute load test and record results o If no digital readout exists, preform a 15 minute load test and record results

• For all UPS systems, verify that only Fire Reporting systems are connected and report any issues to the representative of the AHJ

• Verify network connectivity between all D-21 network computers and devices

• Verify and test Monaco support connection to allow for continued 24-hour support from the

Monaco D-21 help desk

• Ensure redundant D-21 database is synchronized with the primary D-21 database

• Preform redundant server takeover test

• Update media files if new files are available

• Check condition of all D-21 rack equipment if installed, ensure all connections are secure and all computers and units are operating as intended; note off n-normal units on costumer report.

• Provide a copy of the D-21 software installation disk for archive purposes

• Provide electronic copies of new D-21 manuals if available

• Visually inspect antenna network from ground level and measure and record forward and reflected power on each RFM

• Update the RFM firmware to the most current site applicable version if necessary

• For Radio network connected mobiles, preform a drive test in at least one Mobile Client equipped vehicle to verify mobile connectivity to each Mobile Base Station

• Inspect Monaco provided DVR equipment (if installed) and ensure lines are recording normally

• Inspect Monaco network video monitoring (NVM) system and provide status reports for ant non-function cameras (if installed)

• Update D-21 Hazmat and Technical manual, if available

• Update the D-21 Map

• Validate the system performance after installation

• Provide up to 4 hours of D-21 Operator training after system initialization while the instillation technician is on-site

• Monaco Enterprises, Inc. will include a one year limited warranty. Under this warranty

Monaco will repair or replace any defect of material or workmanship of equipment manufactured within 12 months from the date of delivery but no more than 14 months after date of shipment, whichever is earlier.

• Proper user training on Monaco’s equipment is essential in order to ensure the system operates at its optimal level. For this reason, our proposal includes training on the installed systems by a Monaco-certified system expert. To include instruction to users on how to navigate the system’s user interface, provides instruction on interpreting the display information, and shows the user how to respond to any alarms or alert conditions consisting up to 4 hours.

• The system shall be implemented as a self-contained, standalone system with ability to join a compatible enterprise hosted system in the future.

• The system shall provide a management information and reports application shall provide reporting metrics that describe the health of the system. Additionally system shall also track and all phone line and radio transmission via the Stancil to include average call volume, duration to answer, lost calls, as well as calls divided by channel, trunk, line and agent designation.

Except where indicated, the Contractor shall be required to provide all services, equipment, and associated materials in the form of installation, setup, test, commissioning, and end user training for the new system. The Contractor shall provide all labor, parts, tools, supervision, and skill/expertise necessary to meet the requirements defined in this SOW.

4.2.1 System Requirements

The D-21 system shall meet the following minimum performance and physical requirements.

4.2.1.1 Performance

The following performance requirements shall be met.

4.2.2 For the purpose of RMF, all computers should be running an operating system that is still having security patches produced for it so that security vulnerabilities can be mitigated. For the DoD, this means Windows 11 or later for desktop computers and Windows Server 2016 or later for server computers. If your D-21 system provided shall meet this requirement, and or repairby-replace computers to bring the system up to the DoD standards. Likewise, all non-managed network switches have been determined to be at risk and need to be replaced with DoD approved managed switches.

4.2.3 Physical Characteristics

The system shall meet all of the following requirements:

4.2.3.1 Dimensions

The D21 has a small switch/Hub in the existing network cabinet as well as a 24 port switch on top of the D21 computer. It is recommended that the 24 port switches, at all locations, be moved to the existing network racks if possible. Less chance of damage to the cables or the switch falling off the top of the computer.

4.2.3.2 Server Uninterrupted Power Supply (UPS) UPS

required for the core server equipment.

4.2.4 System Capabilities

The system capabilities shall meet the following functional requirements:

4.2.4.1.1 Displays

Unless otherwise specified in Site Survey Data documentation, the displays shall be minimum 20-inch, maximum 24-inch touch screen for the D-21 call data screen. Displays shall support stand alone or multi- display mounting IAW with the Site Survey Data, Attachment 1.

4.2.4.1.2 Login

The dispatch workstations shall utilize operator unique usernames and passwords.

4.2.4.1.3 Uninterrupted Power Supply (UPS)

A minimum of 15 minutes of backup power is required through battery strings or UPS systems.

4.2.4.1.4 Peripherals

The system shall include compatible, mouse, keyboards, and speakers for each workstation.

And other equipment parts/attachments necessary for operation of D-21 system.

4.2.4.1.5 System Fall Back

The system shall have failover/fall-back capability system in the event of server or D-21 system/workstation failure. In the event of a server failure, system operation shall automatically transfer to the backup server at an alternate location preferably building 780. In the event of a call taker workstation failure, the system shall automatically re-route the call to an alternate workstation. The failover/fall back process shall be seamless and automatic and not require human intervention or action to initiate.

4.3 Additional Requirements

4.3.1 Additional D-21 Workstation/Console

The proposal shall include the price for one licensed workstation/console position and all associated equipment for networking and recording capability. Contractor shall provide all services, equipment, and associated materials in the form of installation, setup, test, commissioning and end user training for the new console.

4.3.2 Travel and Per Diem / IT Solution Other ODCs

CO’s approval is necessary in the event a return trip becomes necessary to complete the installation of additional workstation(s) or other requirements associated with this SOW. The Government will estimate the cost associated options. Do not propose routine travel associated with baseline requirements.

5. TESTING REQUIREMENTS

5.1 General Testing Requirements

The Contractor shall perform testing and inspections of all systems solutions to ensure the technical adequacy and accuracy of all work, including reports and other documents required in support of that work. The Contractor shall conduct on-site testing in accordance with the Original Equipment Manufacturer (OEM) installation manuals, practices, and the appropriate vendor’s test procedures.

The testing shall ensure the cabling is fully functional, remote access modem is fully functional, and meets the user requirements. All work shall be accomplished IAW E911 System Test and Acceptance Plan. The Site MFT member shall be on-site during the entire testing procedure.

The Contractor shall provide preliminary Installation and Test Acceptance Plan to the Government 60 calendar days prior to installation start for review and approval. The Government will have 10 calendar days to review and provide comments to the contractor. The Contractor shall update changes and provide to Government for final review and approval IAW (DI-QCIC-8110) (CDRL A195). The Contractor shall conduct with the Government testing of the complete Enhanced 911 system, which may include premise equipment, distribution systems, or any additional telecommunications/network equipment or operating support systems identified in the SOW.

Precutover audits shall consist of verification of all testing completed by the Contractor such that the system is deemed ready for functional cutover. Post-cutover audits shall verify that all cutover acceptance testing has been performed satisfactorily in accordance with the standard practices and identify those tests, if any, which have not been successfully completed and shall be re-tested prior to acceptance.

Testing shall be performed in two steps: System testing (all equipment assembled and operating correctly) and Operational testing (real world). The Contractor shall provide a logical test process that minimizes interruptions and avoids sustained downtime and presents a contingency procedure to be implemented in the event of systems failure during testing.

5.1.1 Test Results

Test results shall be reviewed upon test completion, and a Government MFT member shall sign the system test acceptance upon complete satisfaction that the system has passed all the required test procedures. MFT members are identified in Section 9 and shall be responsible for the above requirements in their respective areas of responsibility. Test results shall be included with the asbuilt documentation.

5.1.2 Site Acceptance/Project Completion

Site acceptance and project completion shall be considered as accepted/completed per the Services Summary in this SOW and the successful testing of the installation. Only a Government MFT member shall authorize site acceptance (receipt of a Contractor provided site acceptance form or DD Form 250) showing the site agrees that all testing, implementation, and training was successful. Site acceptance is required prior to invoicing.

The Government POC will be the final signatory on the site acceptance form or DD Form 250.

The Contractor shall notify the Government upon completion of all delivery order tasks. The

Government reserves the right to refuse final acceptance until all discrepancies have been resolved to the satisfaction of the Government. The Contractor shall prepare a project discrepancy list, report detected issues during meetings, and track all discrepancies until resolved. The Government will review and monitor all discrepancies and deliverables. The discrepancy list shall include any problem(s) detected and identified during the upgrade. The Contractor shall retain a history of discrepancies. Problems identified during the upgrade period shall be documented, provided to the Government, and corrected prior to final acceptance.

Site acceptance shall conclude upon successful installation, commissioning, connecting and testing of the system, and receipt of all deliverables. The Contractor’s task completion form or a DD Form 250 shall be used to document this completion. The document shall be forwarded through the 35th Contracting Squadron for approval prior to Misawa AB signature. Invoices shall be submitted to DoDAAC FA8218 not later than 10 business days after site acceptance.

5.1.3 Final Invoice.

The Government POC shall complete and authorize the final invoice upon receipt of the receiving report in Wide Area Workflow. The Government POC shall validate the receipt of all CDRLs prior to authorizing the final invoice. The site acceptance form shall be submitted as an attachment to the final invoice in Wide Area Work Flow.

6. LOGISTICS SUPPORT

6.1 Warranty

The Contractor shall provide warranty services for workmanship deficiencies and equipment provided or installed as described. The warranty period shall begin upon site acceptance (reference paragraph 5.1.2 of this SOW). The Contractor shall provide post cut services and warranty support for workmanship deficiencies and equipment installed for a period of two (2) calendar years. See Section 6.2 for system outage and services definitions. The Contractor shall provide written procedures and required information for sustainment and warranty services prior to cutover in the site acceptance form or as an attachment to the site acceptance form. This information shall include written confirmation of the warranty period and phone numbers and contact information/procedures for technical support, troubleshooting assistance, and replacement of faulty cards/equipment. The Contractor shall notify the sites Program Manager or Government POC ninety (90) calendar days prior to warranty expiration.

6.2 System Outage and Service Response in regards to Warranty System outages are defined as catastrophic, major and minor outages as follows:

6.2.1 Catastrophic outage: All consoles or servers are inoperable and are unable to receive any calls.

The Contractor shall have a qualified technician, specifically trained on the solution being proposed, to be able remotely repair the equipment or in the catastrophic outage to arrive onsite at Misawa AB, Japan within seven (7) calendar days of the date of trouble ticket.

The contractor shall notify the Government POC within one (1) hour of outage and coordinate with Monaco technicians to restore service. If service cannot be restored in the specified time then Contractor shall email the CO and Government POC an estimated time for repair.

6.2.2 Major outage: Fifty percent (50%) or less of the system capabilities are inoperable, i.e.

half of all consoles, loss of mapping, loss of recording.

The Contractor shall have a qualified technician, specifically trained on the solution being proposed, to arrive on site at Misawa AB, Japan within seven (7) calendar days and repair the major outage within ten (10) calendar days of the date of trouble ticket.

The contractor shall coordinate with local government site technicians to restore service. If service cannot be restored in the specified time then Contractor shall email the Government POC an estimated time for repair.

6.2.3 Minor outage: Non-emergency conditions that cause degraded service or a fault condition that makes the system perform at a level less than that for which it is designed; i.e. single monitor failure, handset/headsets.

The Contractor shall have a qualified technician, specifically trained on the solution being proposed, to arrive on site at Misawa AB, Japan within ten (10) calendar days and repair the minor outage within fifteen (15) calendar days of the date of trouble ticket. The contractor shall coordinate with local government site technicians to restore service. If service cannot be restored in the specified time then Contractor shall email the Government POC an estimated time for repair.

6.3 Misawa Air Base – System Maintenance

Contractor shall have qualified technician, specifically trained on the solution being proposed and experienced with installation and maintenance of US Federal DoD D-21 system deployments to provide ongoing preventive maintenance, repair, and support of the system.

To ensure Misawa AB has support as well as to ensure the system is kept up to date with applicable patch and preventive maintenance with minimized downtime:

• Contractor…