Statement_of_Work__Commercial_Wi-Fi_Internet_8 sep 2026.docx

STATEMENT OF WORK

Commercial Wi-Fi Internet

FOR AFLCMC/GBH

1960 1st Street West Building 977 Randolph AFB, TX 78150-4453

1. SCOPE OF WORK

The Contractor shall provide all management, tools, supplies, equipment, transportation, materials, and labor necessary to provide commercial Wi-Fi service in Building 977. This includes two primary objectives:

Re-establishing Commercial Wi-Fi Service: Restoring and providing ongoing monthly commercial Wi-Fi internet service throughout the previously serviced areas of Building 977.

First-Floor Extension: Engineering, extending, and installing commercial Wi-Fi coverage to the first floor (C and D wings), including circuit testing, troubleshooting, and conducting a post-installation Heat Map to determine optimal wireless access point placement and signal coverage.

All required project documentation, technical layouts, and drawings shall be delivered in accordance with Section 3.9 and applicable Contract Data Requirements Lists (CDRLs).

2. PERIOD OF PERFORMANCE

The period of performance shall consist of a base year (12 months) and four (4) one-year optional renewal periods, for a total potential performance period of five (5) years. Continued Wi-Fi service shall be provided on a monthly recurring basis throughout the active period of performance.

3. SPECIFIC REQUIREMENTS / DESCRIPTION OF SERVICES

3.1. COMMERCIAL INTERNET BLDG 977

The Contractor shall provide, operate, and maintain commercial internet services in Building 977 (approximately 41,000 sq ft).

Existing Building Coverage: The Contractor shall establish fully operational commercial Wi-Fi service across all currently equipped areas of Building 977 no later than ten (10) business days after contract award.

First-Floor Extension Schedule: The Contractor shall submit a detailed project schedule within five (5) business days after contract award. This schedule shall specifically outline the timeline and milestones to complete all engineering, cabling, equipment installation, and testing needed to extend Wi-Fi service to the first floor (C and D wings) within thirty (30) calendar days after award.

Circuit Bandwidth: The Contractor shall provide a dedicated commercial circuit delivering a minimum of 500 Mbps symmetrical bandwidth (500 Mbps download / 500 Mbps upload).

Hardware & Materials: The Contractor is responsible for furnishing all necessary hardware, materials, and cabling.

Coverage Area: The Contractor shall provide complete wireless access coverage across all designated facility areas depicted in Attachment 1, including the newly extended first-floor C and D wings.

3.2. INSTALLATION & SERVICE ACTIVATION TIMELINES

Existing Areas Activation: Commercial Wi-Fi service across previously configured areas of Building 977 shall be fully operational no later than ten (10) business days after contract award.

New Extension Activation: First-floor extension services (Wings C & D) shall be fully installed, tested, and operational no later than thirty (30) calendar days after contract award.

Installation Standards: Communication infrastructure design and installation of all hardware, software, and cabling shall strictly comply with American National Standards Institute (ANSI) / Electronic Industry Alliance (EIA) / Telecommunications Industry Association (TIA) guidelines. All installation practices shall conform to Unified Facilities Criteria (UFC) and BICSI Information Transport Systems Installation Methods Manual (ITSIMM). All installations shall comply with National Fire Protection Association Codes (NFPA-101) and the Americans with Disabilities Act (ADA).

Network Isolation: The Contractor shall not disturb or connect to the existing Air Force NIPRNet system. The commercial Wi-Fi internet network must remain completely separate and independent with dedicated vendor infrastructure, cabling, and hardware.

3.3. MAINTENANCE

The Contractor shall continuously monitor on-premises equipment, internet connectivity, signal quality, and bandwidth capacity 24/7/365. The Contractor shall notify the Government POC within four (4) hours during standard operational hours (0800–1600 hours, Monday through Friday, excluding federal holidays) if any degradation of service occurs.

The Contractor shall provide the Government web-based access to a real-time monitoring dashboard. The Contractor shall dispatch qualified maintenance personnel to repair on-premises hardware or connectivity failures within one (1) business day (Monday through Friday) and provide a designated customer support telephone number for service-related trouble tickets.

3.4. USER SUPPORT

The Contractor shall provide installation and connectivity support for all wireless access points for the duration of the contract. The Contractor shall provide helpdesk support, including remote troubleshooting and content filtering/security management, between 0800 and 1600 hours, Monday through Friday, excluding federal holidays (see Section 4.1).

3.5. COMMERCIAL INTERNET SERVICE STANDARDS

The Contractor shall provide commercial internet service with a minimum symmetrical bandwidth of 500 Mbps. Service shall be available 24 hours per day, 7 days per week, 365 days per year with a minimum monthly uptime of 95 percent, excluding pre-approved Government maintenance windows and outages caused by Government-furnished equipment, force majeure events, or conditions outside the Contractor’s reasonable control.

The Contractor shall implement a Captive Portal / Splash Page that displays the mandatory Department of Defense User Agreement and Consent to Monitoring statements (Attachment 2 or Attachment 3). The Captive Portal must require user acceptance before permitting device access to the internet.

System monitoring, including intrusion detection and prevention, is the responsibility of the Contractor. All OEM-provided intrusion detection and security monitoring tools shall be configured to transmit security alerts to designated Government POCs. The Contractor shall ensure that port forwarding is disabled on all firewalls.

3.6. PROJECT MANAGEMENT

The Government’s Point of Contact (POC) will be available during normal duty hours to coordinate work. The Contractor shall designate a responsible supervisor to oversee all on-site work and coordinate directly with the Government POC during all installation, scheduled maintenance, or unscheduled outage events. The Contractor’s supervisor shall conduct daily quality reviews whenever on-site work is performed.

3.7. SITE VISIT

Site visit with the Contractor will be held at Bldg. 977, 1960 1st Street West Building 977, Randolph AFB, TX 78150-4453.

3.8. SITE MAINTENANCE & SAFETY

Work areas shall be kept in a neat, clean, and safe condition at all times. All trash, debris, packaging, and scrap materials generated by the Contractor shall be removed from the facility and properly disposed of at the end of each workday. Upon project completion, all waste materials shall be completely removed from the base at the Contractor’s expense.

3.9. COMPLETION OF WORK AND DELIVERABLES

Upon completion of the first-floor extension and installation activities, the Government will conduct a formal inspection of all installed services and equipment. The Contractor shall ensure all systems are fully operational in accordance with contract standards.

The Contractor shall deliver the following items in accordance with CDRL 0001 prior to receiving final acceptance and payment for installation CLINs:

1. As-Built Telecommunications Drawings: Accurate as-built documentation detailing all cable drop locations, cable pathways, cable management, and telecommunications room rack equipment layouts with elevation drawings.

Coverage Heat Map: A validated post-installation heat map documenting actual Wi-Fi surface signal coverage and access point distribution across Building 977, specifically highlighting the new first-floor C and D wing coverage.

Configuration & Security Verification: Screenshots verifying configuration of the Captive Portal/Splash Page (user agreement and consent), firewall rule sets (confirming port forwarding is disabled), and network management console settings.

All physical work areas, walls, and floor surfaces around work sites shall be thoroughly cleaned prior to final Government acceptance.

4. GENERAL INFORMATION

4.1. HOURS OF ACCESS & MAINTENANCE SUPPORT

Building 977 normal duty hours are Monday through Friday, 0800 to 1600 hours. Routine installation work, on-site maintenance dispatch, and user helpdesk support shall be conducted during these core hours. Work outside these hours must be coordinated in advance with the Contracting Officer and Government POC.

Core service hours exclude official Federal Holidays. When a federal holiday falls on a Saturday, it is observed on the preceding Friday; when a holiday falls on a Sunday, it is observed on the following Monday.

4.2. SECURITY REQUIREMENTS

The Department of Defense requires all contractor personnel entering JBSA-Randolph to be appropriately vetted and proofed prior to being granted base access. The Contractor shall request base credentials and passes for all employees through the Contracting Officer or designated Government Representative. The Contractor shall comply with all base security, antiterrorism, and force protection guidelines during all installation, site visits, and maintenance activities.

5. APPENDICES

Attachment 1: Randolph CISP Bldg 977 1st & 2nd Floor Plan (Coverage Areas) Attachment 2: DoD Notice and Consent Agreement – Short Form Attachment 3: DoD Notice and Consent Agreement – Long Form