J7 MSPRC Workloads 12012010 DRAFT.pdf

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MSPRC
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SS-CMS-2011--A110218
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J-7 Workloads

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Attachment J-7 1

MSPRC FY 2012 ANTICIPATED

WORKLOADS

Non GHP

Anticipated

Workloads

Workload Description Total Fiscal

Year Volume

Cases established in

ReMAS

(Pre-Demand Workload)

650,000

Cases established in

HIGLAS

(Post-Demand Workload)

200,000

GHP

Anticipated

Workloads

Amount of Beneficiaries included in the Primary

Payment Notice (PPN)

75,000

Cases established in

HIGLAS

(Beneficiary based)

60,000

Anticipated volume of incoming calls and correspondence

Workload Description Total Fiscal Year Volume

Calls Received 2,000,000

Correspondence Received 2,000,000

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