Statment of Work - FY12 Avaya Maint rev.pdf

Revised: 18 July 2012

Statement of Work

FY12 Avaya Maintenance

BACKGROUND

The Information Technology Division at the Joint Forces Staff College (JFSC) is responsible for providing innovative solutions by leveraging people, processes, and technology to ensure a secure and reliable information exchange environment that exceeds customer expectations.

JFSC's technical environment consists of voice, video, and data computing and networking facilities.

OBJECTIVE

The objective of this effort is to obtain telephone switch and voicemail system service maintenance for the Avaya Definity on the telephone switch, Audix Voicemail system, and subassemblies installed at the

JFSC.

SCOPE OF WORK

Due to the unpredictability of service outages, JFSC requires contractor's services on an as-needed basis to provide business-day corrective maintenance and support. Support entails full maintenance coverage of the switch, 8 hours a day, Monday to Friday. Contractor must be certified to provide switch maintenance support on Avaya equipment and infrastructure;

specifically the contractor must have full system access to maintenances service permissions

(MSPs) of the Avaya system.

PLACE OF PERFORMANCE

All work shall be performed either on-site at JFSC or via remotely with approved access to the switch.

Joint Forces Staff College

7800 Hampton Blvd

Norfolk, VA 23511

PERIOD OF PERFORMANCE: The period of performance of the maintenance requirement is one (1) year from issue date of the contract.

SAFETY AND SECURITY:

The requirements for access to the Naval Support Activity Base (NSA) upon which JFSC resides requires contractors (to include delivery companies) to be registered with RapidGATE. Should a vendor chose not to register with the RapidGATE system; the following process must be followed to gain access to NSA:

Access requests for unescorted visitors must be submitted to NSA no less than 5 days in advance of the scheduled visit. A list of visitors containing personal information, to include name, DOB and social security number, will be submitted to the NSA Hampton Roads security department at least 5 days prior to the scheduled visit in order for NRMA N3 personnel to cross check the

National Crime Information Center database, the Terrorist Screening Database and the Sexual

Offender and Registry Database. On the day of the event, visitors must go to the Pass and ID office on Hampton Blvd to be issued a 1-day pass. Visitors are required to renew passes at the

Pass and ID Office on Hampton BLVD daily. To maintain privacy, JFSC does not receive notification as to whether individuals are cleared or if vendor personnel are denied access to the

NSA Complex. Once a visitor is cleared, he/she will have access for at least 3 months.

The contractor shall be responsible for ensuring contractor personnel assigned to work on this contract:

- Satisfy JFSC access security requirements by reporting to the Quarter Deck at 757-443-6076 upon arrival to the College and providing job information to the individual at the desk. Additionally, the technician will be required to sign in on a Visitor Control log and be escorted in the switch area when working on the equipment.

- Adhere to general safety practices when working on energized equipment.

NON-PERSONAL SERVICES STATEMENT

Contractor employees performing services under this order will be controlled, directed, and supervised at all times by management personnel of the contractor. Contractor management will ensure that employees properly comply with the performance work standards, outlined in the statement of work. Contractor employees will perform their duties independent of, and without the supervision of, any Government official or other Defense Contractor. The tasks, duties, and responsibilities set forth in this effort may not be interpreted or implemented in any manner that results in any contractor or sub-contractor employee creating or modifying Federal policy, obligating the appropriated funds of the United State Government, overseeing the work of

Federal employees, providing direct personal services to any Federal employee, or otherwise violating the prohibitions set forth in Parts 7.4 and 37.1 of the Federal Acquisition Regulation

(FAR). The Government will control access to the facility and will perform the inspection and acceptance of the completed work.

DELIVERABLES

- Remote monitoring of the switch

- Clearing of alarms

- Replacement of defective parts

- Technician dispatched if needed to replace defective parts

PROGRAM MANAGER

TO BE PROVIDE AT AWARD

COTR

TO BE PROVIDE AT AWARD

LISTING OF SERVICES/ASSEMBLIES COVERED UNDER MAINTENANCE:

Telephone switch and voicemail system service maintenance for the Avaya Definity on the telephone switch, Audix Voicemail system, and subassemblies installed at the JFSC.

Material

Code

Description Qty

108056 CUST SFTW RTU SI SA7585 1

185596 C-LAN INTF CIRCUIT PACK TN799DP 1

103018 DEF AUD W/NEW PBX 1

108366 DEF DCS NTWKG RTU ADDL 100PTS 3

117580 DEF BCS SFTW R6SI BSC SYS RTU 1264-SI5 1

172586 R8&PRIOR TO CM DEFsi UPG SFTW LIC 1

106940356 ALT ROUTE SEL SFTW LIC 1

106941065 DISTRIBUTED COMM SYS SFTW RTU 1

106941214 PRIVATE NTWK ACC DEFsi SFTW LIC 1

106941263 PRIMARY RATE INTF SFTW RTU 1

107372237 AUDIBLE MSG WAITING DEFsi SFTW LIC 1

107620577 DEF SIZE SENSITIVE PRICING 501-2300PT 1

107648107 PROGRAM SIZE SENSITIVE 301 TO 400PT 1

107650210 DEF SIZE SENSITIVE PRICING 401 TO 500P 1

108304684 DEF SFTW R6CSI SYS>500PTS 7

108304759 DEF ISDN PRI 100PT-501PT 3

108304775 DEF PVT NTWKG 100PTS>501PTS 3

100601 DEF AUD RTU 2PT 3

106925142 DEF AUD RTU CNTL LINK 8PT R2.0 1

107478315 DEF AUD RTU NEW R3.2V LIC:DS 1

107478398 DEF AUD RTU 5HR 15-45 HR LIC:CP 2

102909 DIGITAL LINE CIRCUIT CARD TN754C 1

102919 CP ANALOG LINE 16PT TN746B 17

102924 UNIVERSAL COUPLER 1

102935 CSU MODULE 120A4 1

102935 CSU MODULE 120A4 6

103002 DEF TERM ENTPRS MGMT 715BCS WH 1

105827 SWRM 110AC ADMIN 5

109471 DEF PPN DUPLICATION G3SI RISC 1

150950 DEF UPG G3I/SI TO R9SI MCC 1

150960 DEF UPG DUP CP R9 1

151420 CP INTF DS1 TN464GP 1

154006 G3SI MC RSC PN MDLCU 1

175997 DEFG3si UPG TN2400/2401 STKD 2

103557112 CP POOLED MDM TN758 2PT 1

103557187 CP TN765 PROC INTF 2

103557310 CP CNTL PKG TN778 2

103557450 CP TN792 DUP INTF S1:1 2

106405616 CP TN763D AUX TRUNK INTF 1

106689516 CP FAC TEST BOARD TN771D 1

106885767 CP TN2198 ISDN BRI LN 12PT 2

107058950 SWRM AUX FIELD 1

107089922 CP TN750C ANCMT BOARD 1

107214702 CP DS1 INTF TN464F 3

107784019 CP TONE CLOCK TN2182B 2

108276148 CP TN2224B DGTL LN 24PT 2

108276148 CP TN2224B DGTL LN 24PT 10

108516675 CP TN2401 NET/PKT BACKPLANE CONN 2

108568262 CP TN2404 PROCESS0R 2

601817422 FLASH CARD 4MB 2

700059652 CP TN2224CP DGTL LN 24PT 1

700059652 CP TN2224CP DGTL LN 24PT 1

700059652 CP TN2224CP DGTL LN 24PT 3

186029 IALX 500 SEATS X 12PT BNDL LIC:NU,CU 1

700211477 INT AUD MONITOR WITH PWR CORD 1

700328230 AM S3210 SRVR 1

700328586 AM 4PT ANALOG CARD TYPE A US KIT 3

700337108 IALX SRVR OFFER CODE SFTW 1

107669954 SRV DT UN-7400D-L1-264 1

175556 ASA R1.12 BASE PKG 1

405509852 PWR SUPP WP90110L7 STDALN 1