Attachment 5 - Delinquency Support PWS.docx

Onyx Strategic Solutions, LLC Page 2

SP4701-20-C-0021

DLA Aviation Delinquency Support Effort Performance Work Statement (PWS)

1.1 BACKGROUND

The Defense Logistics Agency (DLA) is the nation’s combat logistics support agency. With a staff of more than 25,000 civilian and military personnel located worldwide, six (6) major subordinate commands, and eight (8) supply chains. DLA’s mission is to “deliver readiness and lethality to the Warfighter always” and to support the nation through quality and proactive global logistics.

1.2 SCOPE

This Performance Work Statement (PWS) describes duties associated with supporting the Defense Logistics Agency (DLA) Aviation Supplier Operations (FA/FM) offices:

a. Inventory and categorize DLA Aviation delinquent contracts (Delinquency = contract lines that have passed the contract delivery date by ≥30days)

b. Research and resolve post award workload.

c. Conduct intra-agency and extra-agency coordination as necessary and with appropriate personnel to fulfill assigned tasks.

d. Participate in DLA internal and external meetings and forums to participate in gathering and documenting requirements and/or presenting results which may be in various forms including reports.

e. Engage as a proactive ‘Think Tank’ to identify and document any improvements to processes and procedures not outlined within the PWS. Discussion and submission to the COR (Contracting Officer Representative) for approval to engage will be required for prioritization.

1.3 TASK REQUIREMENTS

The Contractor shall be directly responsible for ensuring the accuracy, timeliness, and completion of all tasks under this effort. Specifically, the Contractor shall carry out the following tasks:

1.3.1 TASK 1 – Contract Administration

The Contractor shall access, ingest, integrate and analyze both internal DLA and external data sources (e.g. Enterprise Advanced Analytics (EA2), SAM, Advana, Industry), as applicable, to assist with the post award administration workload in support of FA/FM. Data to include but not limited to delinquencies and open orders.

The Contractor shall evaluate existing delinquency workload and requirements of Supplier Operations.

The Contractor shall review, evaluate, and resolve Post Award Requests (PAR) in accordance with existing policy and business rules.

The Contractor shall coordinate with Business Process Analysts (BPAs), or other assigned representatives as needed to address post award contract administrative actions.

The Contractor shall conduct root cause delinquency analysis and engage with vendors as required.

The Contractor shall research, identify, and resolve delinquent contracts by extension, cancellation, withdrawal, trade off, or termination.

The contractor shall resolve at a minimum 1% of delinquent contract lines within six-(6) months of award. The number of contract lines to be reduced will be determined as 1% of delinquent lines held by DLA Aviation. See Formula 2.3.1, 2.3.2 and 2.3.3: This metric may be renegotiated via business rule at government or contractor request based upon the dynamic variables post award contract administration workload.

Formula

Formula

Formula The Contractor shall research, identify, and resolve delivery expedite request by denial, trade off, or premium pay.

The Contractor shall conduct an initial training period concluding three (3) months after contract award. The training shall include a combination of classroom learning and on the job training. Upon completion of the training period, the Contractor shall perform at a level equivalent to a GS-7 Contract administrator.

Six (6) months after completion of training period, the Contractor shall perform at the level equivalent to a GS-9 Contract Administrator.

Performance metrics shall be renegotiated if the Government hires greater than or equal to 20% of the Contractor’s workforce assigned to this contract.

That contractor shall provide a training plan within 15 days of award.

The Contractor shall resolve Supplier Operations workload in the best interest of the Government.

The Contractor shall work special post award projects as assigned DLA Aviation Command or Supplier operations directors (e.g. resolving delinquent orders supporting IPG 1 backorders) and approved by the COR.

Special project guidelines and metrics shall be addressed via business rules that are agreed to between the COR and Contractor at time of assignment.

The Contractor shall provide a monthly report of the delinquencies and workload. Report shall include problem behaviors and observations gleaned from workload.

The Contractor shall provide a report that shows assigned workload and strategic approach to workload.

The Contractor shall submit a Monthly Status Report (MSR), which documents overall contract progress to date for all tasks, identifying any issues; listing milestones achieved, and milestones scheduled for the next month; and status of all active Common Access Card (CAC) personnel including travel. The MSR is due within 30 days of contract award and due monthly thereafter.

The Contractor shall liaison with various organizations within DLA and other Agencies (DCMA, DoD Services, QA, FM, FA, etc.) as needed.

Deliverable 1: Monthly Status Report (MSR) Due Date: 30 days after contract award and due monthly thereafter

Deliverable 2: Performance Metric Report with vendor and Government administrator observations Due Date: 30 days after contract award and due monthly thereafter

Deliverable 3: Contractor Workload Report Due Date: 30 days after contract award and due monthly thereafter

Deliverable 4: Contractor Quality Contral Plan Due Date: Within 10 days of contract award

Deliverable 5: Contractor Training Plan Due Date: Within 15 days of contract award

1.4 Task Order Quality Assurance Surveillance Plan (QASP)

In fulfillment of this effort, the Contractor shall provide the deliverables identified in this section in an agile format. All deliverables shall be submitted to the Contracting Officer’s Representative (COR) for acceptance unless otherwise directed by the Government.

Unless otherwise specified, the Government shall review draft deliverables and provide comments back to the Contractor or approve/disapprove the deliverable(s). The Contractor will have a maximum of ten (10) working days from the day comments are received to incorporate all changes and submit the final deliverable to the Government. All days identified are intended to be workdays unless otherwise specified.

The format for the individual deliverables will be determined through consultation between the COR, end users, and the Contractor. The QASP identifies the methods the Government will use to measure performance of the Contractor against the requirements and performance standards of the PWS. The QASP consists of guidelines for performance surveillance, evaluation, reporting, deficiency notification, and adjustments.

The COR will monitor the vendor compliance with Combatting Trafficking in Persons (CTIP) clause in accordance with DFARS PGI 222.1703(4), such that noncompliance with 52.222-50 is documented to the KO, utilizing and annually completing the CTIP checklist at: DoD CTIP website.

See attachment 1 for complete details.

1.4.1 Performance Requirements Summary

The tasks the Contractor shall perform are defined in Section 1.3. All deliverables will be submitted to the COR for acceptance unless otherwise agreed upon.

The Government shall make objective and subjective assessments of the Contractor’s performance to determine whether contract performance is acceptable. The Contractor is expected to perform all functions in a professional manner and prepare accurate and timely documentation. Performance may vary with the complexity of the acquisition and/or technical document The Government shall assign an applicable number of dedicated Government contracting officers to review, approve and/or reject modification and actions of 31 Contractor post award administrators.

1.4.2 Method of Surveillance

The Government will ensure quality assurance and timeliness of all tasks via COR inspections, Contract Quality Reviews (CQR), Contracting Officer review, and customer feedback. The Government will inspect and evaluate performance of each completed task or deliverable required in the task order PWS.

1.4.2.1 Inspection and Acceptance Criteria

Final inspection and acceptance of all work performed, reports and other deliverables will be performed by the COR or assigned Contracting Officer unless otherwise specified by the Government or restricted by warrant level. All deliverables will be inspected for content, completeness, accuracy, legibility and conformance to contract requirements by the COR or assigned Contracting Officer. At the discretion of the Government, inspection may include validation of information or policy audit.

If the Contractor requires additional Government guidance to produce an acceptable draft, the Contractor shall arrange a meeting with the COR and/or applicable parties.

The basis for acceptance shall be compliance with the requirements set forth in this task order PWS, the Contractor's proposal and other terms and conditions of the contract. Deliverable items rejected shall be corrected in accordance with the applicable clauses. Reports and document deliverables will be accepted when all discrepancies, errors or other deficiencies identified in writing by the COR have been corrected to the Government’s satisfaction.

The Contractor shall provide electronic copies of deliverables. Electronic copies shall be delivered via email attachment, records management, or other media by mutual agreement of the parties. The electronic copies shall be compatible with the current DLA applications as appropriate and mutually agreed to by the parties. The Contractor shall use best commercial practices for formatting deliverables under this contract. If the minimum viable deliverable (MVD) is adequate, the Government COR may accept the MVD and provide comments for incorporation into future iterations. All of the Government's comments to deliverables must either be incorporated in the succeeding version or the Contractor must demonstrate to the Government's satisfaction why such comments should not be incorporated.

1.4.3 General Acceptance Criteria

The application of the below performance ratings or failure of the government to apply these performance ratings does not waive any of the government’s rights to damages under this contract.

Disincentives will be applied for ratings of “Marginal” and “Unsatisfactory” as follows:

Satisfactory = 100% payment

Marginal = -20% disincentive

Unsatisfactory = Payment will be withheld pending resolution of deficiency report(s) and/or cure notice(s). When payment is made, a -30% disincentive will apply. Termination for cause may result.

Note: Contractors will be required to rework deliverables that do not meet contract requirements. The performance standards/ratings will be used in evaluating performance and for determining the amount of the payment owed to the contractor upon satisfactory resolution of any deficiency report(s) and/or cure notice(s) issued. These ratings will only apply to the FFP CLINs on the contract.

1.4.3.1 Fixed-Price Performance Based Service Contract Payments

The following procedures apply:

a) The Contractor shall submit a monthly invoice for 100% monthly amount for each PWS task. As part of the COR’s monthly certification process, the COR will indicate on the invoice submitted the amounts authorized for payment for each task based on the performance measures described herein.

b) The determination for payment will be made in accordance with the procedures set forth below.

c) The COR or his/her designated representative will advise the Contractor of what the Contracting Officer’s (CO’s) authorized amount of payment will be for each month. The Contractor may direct questions on any withholding of a payment to the Contracting Officer.

1.5 Deliverables

The table below identifies the deliverables resulting from the tasks defined in Section 1.3 Task Requirements. All completed deliverables shall be forwarded to the COR. Contractor shall use best commercial practices for formatting all deliverables under this task order. Electronic copies of all deliverables shall be sent to the COR via email in Microsoft Office compatible formats. If deliverable exceeds email size limitations, the deliverable shall be sent via Compact Disk (CD). A written monthly status report (in Word format) shall be delivered to the COR that includes information on problems, items to track, and a list of activities and deliverables completed during the preceding month via email to the COR.

1.5.1 Contractor Quality Control Plan (QCP)

The Contractor shall submit a QCP within 10 business days of contract start date to the Contracting Officer Representative (COR). This plan shall describe the Contractor’s methodology of compliance with the Deliverables and Performance Requirements Summary outlined above. The COR will notify the Contractor of concurrence or required modifications to the QCP within ten (10) business days of receipt. The Contractor shall make appropriate modifications within five (5) business days of the COR’s notification and provide a revised QCP within five (5) business days.

1.6 PERFORMANCE REQUIREMENTS

· There are multiple Contractors supporting DLA and other DOD activities who are working on similar or related activities. The Contractor shall work with these Contractors, as required, to satisfy DLA requirements, goals, and objectives as efficiently and effectively as possible. This may include, but is not limited to, sharing or coordinating information resulting from the work required by this PWS and/or working as a team to perform tasks in concert.

· The Contractor shall provide sufficient management to ensure that these tasks are performed efficiently, accurately, on time, and in compliance with the requirements of this document. Specifically, the Contractor shall designate a single manager to oversee these tasks and supervise staff assigned to these tasks. The Contractor shall ensure that a Monthly Progress Report is submitted outlining the expenditures, billings, progress, status, and any problems/ issues encountered in the performance of these tasks.

· In order to ensure a smooth and orderly startup of this contract, it is essential that the key personnel specified in the Contractor's proposal be available on the effective start date of the contract.

· The Contractor is expected to minimize employee turnover with respect to personnel performing under this PWS. The Contractor shall not remove or replace any personnel designated as "key" personnel, without the prior written notification and approval by the Contracting Officer, although the Government recognizes that the Contractor cannot compel any individual to remain under its employ. Written notification of the pending substitution shall be submitted to the Contracting Officer no later than ten (10) calendar days in advance of any proposed substitution and shall include a resume and justification of the proposed substitution(s) in sufficient detail to permit evaluation of the impact on contract performance. The Government will review the resume(s) and justification to ensure compliance with this clause and other requirements contained in this PWS. Any replacement personnel proposed shall, at a minimum, be at least as qualified as the individual being replaced.

· When working at DLA locations, or other Government locations, the Contractor shall work the duty hours of that location. The normal Government work hours are between 0600- and 1730-hours local time, with a 30-to-60-minute lunch period, generally eight (8) hours per day, Monday through Friday, exclusive of Federal holidays. The Government may require the Contractor to work longer hours on given days and/or weekends, depending on operational needs and contingencies, (i.e., installation and testing during non-peak hours).

· This contract is a “non-personal services contract” as defined in FAR 37.101. It is, therefore, understood and agreed that the Contractor and/or the Contractor’s employees: (1) shall perform the services specified herein as independent Contractors, not as employees of the Government; (2) shall be responsible for their own management and administration of work required and bear sole responsibility for complying with any and all technical, schedule, or financial requirements or constraints attendant to the performance of this contract; (3) shall be free from supervision or control by any Government employee with respect to the manner or method of performance of the services specified; but (4) shall, pursuant to the Government’s right and obligation to inspect, accept, or reject the work, comply with such general direction of the Contracting Officer, or the duly authorized representative of the Contracting Officer as is necessary to ensure accomplishment of the contract requirements.

· Identification Badges / Common Access Card (CAC): Every Contractor employee (including those of sub-contracts) is required to obtain an identification card badge (ID Card) / Common Access Card (CAC)/ prior to starting work on this contract. Lost or stolen Contractor employee badges must be reported to security before a replacement ID/CAC card will be issued. The Contractor will submit a completed DLAH 1728 and DD FORM 2875 (August 2009) to the COR. The DLAH 1728 (Oct 2004 (EG)) and DD FORM 2875 (August 2009) must filled in using a pdf editor and submitted either via encrypted email or hand carried to the COR. Completed forms CANNOT BE faxed.

· See TECHNICAL EXHIBIT 1.2 COMMON ACCESS CARD (CAC) PROCEDURES below.

The DLAH 1728 (Oct 2004 (EG)) and DD FORM 2875 (August 2009) will be provided by the COR at Task Order award. Note: DD FORM 2875 is only required for elevated / privileged systems access.

The Contractor shall return all Government-furnished CAC, Access ID Badges, electronic key cards, and any other Government-issued passes, e.g., vehicle pass, to the COR within 24 hours of the completion of the contract or upon termination of an individual’s employment, whichever comes first. Contractor personnel failing to return their CAC, Access ID Badges, and electronic key cards are subject to criminal charges under United States Code (USC) Title 18, Chapter 1, Section 499 and 701.

· The Contractor will not employ any person whose employment will violate the requirements of DOD5500.7, Joint Ethics Regulation.

· All Contractor personnel shall observe local policy and procedures provided by the Office of Information Resources governing the use of computer equipment and passwords. Violations of local policy shall include password sharing, performing personal work, file access violations or browsing files outside the scope of the contract. The Contracting Officer shall adjudicate each case, and his/her decision shall be final.

· Where the Government has requested removal of Contractor personnel, the Contractor will provide an appropriately trained replacement. Individuals removed from this task order are removed for the duration of the task order. The Contractor will notify the COR within 24 hours when for reasons of personnel resignations, reassignments, terminations, or completion of portions of the task order, or Contractor personnel no longer require access to Government computers.

· Contractor personnel are only authorized to attend meetings, town halls, etc., as they relate to the performance of the tasks outlined in the PWS.

1.6.1 Personnel Requirements

Resumes, names and/or required certifications must be submitted for all Key Personnel who will be directly involved in the PWS Requirements and shall be skilled, experienced, professional, or technical personnel consistent with the task-specific requirements of this PWS. Contractors may propose alternative / substitute labor categories for identified Key Personnel, as long as the offered candidate meets the qualifications identified for the Key Personnel position. Note: Resumes, names and/or required certifications must be submitted for Key Personnel and all personnel proposed as Key Personnel substitutions (i.e. alternative labor categories).

1.6.2 Task Specific Personnel Minimum Requirements

Personnel must have experience in supporting DLA, industry, contract administration, creation of reports, contractual record keeping, and data while ensuring compliance with all DLA policies and regulations.

Labor Categories anticipated for this Task Order are:

Project Manager (Key Personnel) (IT-II) Minimum Education: Bachelor’s degree or ten (10) years of acquisition experience Minimum Experience: Five (5) years

Acts as the overall lead, manager and administrator for the contracted effort and manages across multiple organizations. Directs efforts to include Contractors at multiple locations. Serves as the primary interface and point of contact with Government program authorities and representatives, on technical and program/project issues. Regularly briefs senior leadership on program status and milestones. Oversees Contractor personnel project operations by developing procedures, planning and directing execution of the technical, programming, maintenance and administrative support effort and monitoring and reporting progress. Manages administrative aspects of the program/project with respect to contract requirements.

Post Award Administrator (IT-II) Minimum Education/Experience: Bachelor’s degree or acquisition experience

Utilizes a variety of information technology tools to acquire and analyze data from DLA contracts. Communicates with DLA vendors and other Government agencies to determine root cause of delinquency. The Post Award Administrator then acts in the best interest of the Government to resolve delinquencies though cancelation, withdrawal, extension, trade off, or termination. Maintains Government records withing the contract records management system. Participates in strategy development sessions to interpret and convey decisions.

Junior Post Award Administrator (IT-II) Minimum Education: High school diploma and four (4) years of professional development

Utilizes a variety of information technology tools to acquire and analyze data from DLA contracts. Communicates with DLA vendors and other Government agencies to determine root cause of delinquency. The Junior Post Award Administrator then acts in the best interest of the Government to resolve delinquencies though cancelation, withdrawal, extension, trade off, or termination. Maintains Government records within the Contract Records Management System. Participates in strategy development sessions to interpret and convey decisions.

1.6.3 Security

1.6.3.1 Access to Classified and Sensitive Information

The provisions listed below apply to the Contractor

This project is categorized as unclassified.

Contractors are required to comply with the DoD 5220.22-M National Industrial Security Program Operating Manual (NISPOM) in the handling, protection, and safeguarding of classified information in their possession. Security requirements outside the scope of the NISPOM, if required, will be defined in the accompanying DD Form 254.

Personnel security investigations conducted for access to classified information will be conducted by the Contractor company Facility Security Officer (FSO).

1.6.3.2 IT Level Investigation Requirements

Contractor personnel, who perform work on sensitive IT systems or applications will be required to obtain and maintain the appropriate investigation and adjudication or suitability determination commensurate with the information contained within the application or system. Contractor personnel will be assigned to positions which are designated at one of three levels (IT-I, IT-II, IT-III) based on the actions or tasks to be performed. The Contractor shall assure that individuals assigned to the positions of this task order, as determined by the Government, have obtained the proper eligibility as required by DODI 5200.2. The table below defines the labor categories within the contract and the IT-Level position category assigned to each. Note that IT-Level position category designation does not imply or convey access to classified information. Instructions for access to classified information, if necessary, will be included on the DD Form 254 attached to this contract.

DLA requires that all Contractor personnel, assigned to this project shall have attained a favorable outcome to the designated IT investigative requirement assigned to each labor classification and be available to initiate work immediately upon delivery order award. IT-Level position categories are designated based on access to Government networks and IT systems and may exceed classified access requirements for this contract.

For IT-I, IT–II, and IT-III positions, the required investigation shall be completed or interim access granted for individuals assigned to sensitive duties. The provisions outlined above apply to the Contractor and the Contractor employees. In lieu of the correct investigations being completed when contract employees start, a waiver may be submitted if no issues exist within the OPM MP ICAM Questionnaire for Public Trust Positions. The Contractor shall have the OPM MP ICAM forms filled out, with any other requirements (fingerprints taken and, if required, an OF306), and reviewed by DLA Intelligence before officially hiring any Contractor employee into IT positions. Foreign Nationals are only eligible to perform non-sensitive duties and will not be investigated by the US Government.

DLA retains the right to request removal of Contractor personnel, regardless of prior clearance or adjudication status, whose actions, while assigned to this contract, clearly conflict with the interest of the Government. The reason for removal shall be documented in writing by the Contracting Officer. When and if such removal occurs, the Contractor shall within a two to four-week timeframe, assign qualified personnel to vacancy(s) thus created regardless of whether the individual was in a key- or non-key personnel position. Current personnel security investigations conducted for access to classified information may satisfy investigation requirements for IT-Level position investigations. All other IT-Level position investigations will be performed by the DLA Personnel Security Office.

1.6.4 Software

The Contractor shall observe all copyright agreements and shall be held liable for any infringement of copyrighted software licensing agreements and shall compensate the appropriate Contractor for each instance of copyright violation. In the interest of protecting Government systems from computer viruses, the Contractor shall not use public domain software nor shall Contractor personnel download software from public bulletin boards. The Contractor shall use only Commercial off-the-shelf (COTS), Contractor-developed, or Government furnished software in performance of this statement of work. The Contractor shall use the Microsoft Office suite of software for preparation of all documentation required in the delivery order. Should the introduction of a computer virus or malicious destruction of computer software, stored information, or hardware result from the use of public domain software or from software taken from a public bulletin board, the Contractor shall be required to repair the damage at no expense to the Government and without impact on delivery schedules or daily operation.

1.6.5 Data Use, Disclosure of Information and Handling of Sensitive Information (including Personally Identifiable Information)

The Contractor will maintain, transmit, retain in strictest confidence, and prevent the unauthorized duplication, use, and disclosure of information. The Contractor will provide information only to employees, and Contractors having a need to know such information in the performance of their duties for this project.

Information made available to the Contractor by the Government for the performance or administration of this effort shall be used only for those purposes and shall not be used in any other way without the written agreement of the Contracting Officer. Contractor personnel will be required to sign a non-disclosure agreement.

If proprietary information is provided to the Contractor for use in performance or administration of this effort, the Contractor may not use such information for any other purpose except with the written permission of the Contracting Officer. If the Contractor is uncertain about the availability or proposed use of information provided for the performance or administration, then the Contractor will consult with the COR regarding use of that information for other purposes.

The Contractor agrees to assume responsibility for protecting the confidentiality of Government records which are not public information. Each employee of the Contractor to whom information may be made available or disclosed shall be notified in writing by the Contractor that such information may be disclosed only for a purpose and to the extent authorized herein.

Performance of this effort may require the Contractor to access and use data and information proprietary to a government agency or Government Contractor which is of such a nature that its dissemination or use, other than in performance of this effort, would be adverse to the interests of the Government and/or others.

Contractor personnel shall not divulge, or release data or information developed or obtained in performance of this effort, until made public by the Government, except to authorized Government personnel or upon written approval of the Contracting Officer. The Contractor will not use, disclose, or reproduce proprietary data that bears a restrictive legend, other than as required in the performance of this effort. Nothing herein shall preclude the use of any data independently acquired by the Contractor without such limitations or prohibit an agreement at no cost to the Government between the Contractor and the data owner that provides for greater rights to the Contractor.

All data received, processed, evaluated, loaded, and/or created as a result of a task order shall remain the sole property of the Government unless specific exception is granted by the Contracting Officer.

Contractor and Contractor personnel shall sign a Non-Disclosure Agreement prior to commencing work on a task order.

1.6.6 Government Furnished Equipment/Government Furnished Information

The Government shall furnish workspace, general administrative support equipment, to include access to phone, computers, copiers, facsimile equipment, printers, office supplies, materials, and computer software necessary to perform this task order to assigned Contractor personnel working on-site only. Requests for additional GFE shall be submitted in writing to the Government POC.

The Government shall furnish small office supplies as needed (i.e., paper, pens and/or pencils, note pads, sticky notes, binders and/or folder, staplers & staples, tape, scissors, erasers, paper clips, etc.). The Government shall not be responsible for providing any hardware requiring submission of Reasonable Accommodation (RA) unless the equipment is required to be connected to a Government computer, storage, and/or networked device for which external hardware is not allowed.

For personnel geographically separated, the Government will provide computer hardware (GFE) and software, to Contractor personnel working off-site.

1.7 PLACE OF PERFORMANCE (POP)

The place of performance shall be:

DLA Aviation 6090 Strathmore Road Richmond, VA, 23237 Comment by Douglewicz, Allison N CIV DLA ACQUISITION (USA): Recommend added address:

DLA Aviation 6090 Strathmore Road Richmond, VA 23237

Note: POP can be remote (if authorized). If directed by the Government, the Contractor may also work temporarily at CONUS locations, including DLA facilities in support of project-related events described in the Section 1.3.1.

Telework is acceptable and requires prior notification to the Contracting Officer’s Representative (COR). Contractor personnel may work on site or remotely as necessary. In the event of weather-related base closures or delayed openings, the Contractor is granted the discretion to permit ad hoc telework for its employees.

1.8 PERIOD OF PERFORMANCE

The period of performance shall be for 12 months.

Projected Dates: January 15, 2025 – January 14, 2026

1.9 POINTS OF CONTACT

1.9.1 For purposes of this order, designated personnel in FA/FM will serve as the Contracting Officer’s Representative (COR). A COR will also be assigned to provide administrative guidance and certify invoices presented by the Contractor.

1.10 CONTRACTOR ALTERNATE WORKSITE AUTHORIZATION

The Contractor may be authorized to work at an alternate worksite pending prior authorization from either the COR or Contracting Officer. Each alternate worksite effort will be for a definitive period of time as agreed upon by both parties. Working at an alternate worksite shall only be authorized if the COR or Contracting Officer can adequately determine that the following conditions exist for the Contractor:

a. The existing task order performance outcomes/metrics and delivery requirements remain in effect during performance at the alternate worksite

b. In case of inclement weather or Federal Government closure, Contractors may be authorized to perform tasks from their alternate work site.

c. If the Contractor needs remote access to DLA or DOD networks, systems, applications, or databases, the Contractor will establish remote access through the DLA approved remote access at http://remote.dla.mil using Contractor Furnished Equipment (CFE) or Personal Equipment (PE). The performance outcomes/metrics and delivery requirements remain in effect along with security and other requirements during performance at the alternate worksite.

1.11.1 CONTRACTOR CONTINUITY OF OPERATIONS PLAN (COOP) ALTERNATE

WORKSITE AUTHORIZATION

The Contractor may be authorized to perform at a Contractor alternate worksite, upon declaration of a COOP situation by the Director of the Defense Logistics Agency.

a. Alternate worksites may be authorized, upon declaration of a COOP situation by the DLA Director. An alternate worksite can be a contractor’s facility, personal residence, a telecommuting center, or a non-public place. A telecommuting center is a geographically convenient office setting established as an alternate to an employee's main office, residence, or non-public location.

b. Regardless of work location, all terms and conditions, including security requirements and labor laws, remain in effect.

c. Unless Mission Essential Functions are specifically detailed in the individual PWS requirements the services are not considered mission essential.

1.11.2 CONTRACTOR ALTERNATE WORKSITE REMOTE ACCESS REQUIREMENTS

a. The Contractor will ensure that all CFE/PE (hardware and software) required for remote access to DLA networks, systems, applications, and databases meet the minimal configuration requirements set forth in the DLA Virtual Desktop Guide. The guide can be obtained from your COR or at the following URL https://remote.dla.mil/help/VirtualDesktopInfrastructureUserGuide.pdf.

b. All liability for issues and troubleshooting CFE/PE is the responsibility of the equipment owner. The DLA Enterprise Help Desk will not provide support for issues with hardware/software not provided by DLA, including but not limited to CFE/PE hardware, non-DLA networks (e.g., home routers, public hot spots), and non-DLA software compatibility issues with Citrix.

c. DLA Enterprise Help Desk resources will support troubleshooting issues that are not related to the CFE/PE hardware/software, including but not limited to accounts, DLA applications, and server-side issues.

d. CFE/PE’s running on Windows 7, Windows 8/8.1, or Windows 10 can be used to access the Virtual Desktop. Use the Virtual Desktop Guide for additional guidance.

e. It’s recommended that the CFE/PE equipment minimally install:

1) CFE/PE utilize the applicable Security Technical Implementation Guides (STIGs) / checklists located at https://iase.disa.mil/stigs/Pages/index.aspx for system operating system. Anti-virus, Anti-Spyware, and Host Based Intrusion Prevention software be installed and the software be updated on a daily basis (i.e. software revisions, virus definitions). That the Host Based Intrusion Prevention Software firewall be configured to permit traffic by exception only, and dropping all other traffic.

2) CFE/PE computers be scanned with the appropriate vulnerability scanner at a minimum of every 15 days and remediate vulnerability findings. Ensure Contractor employees possess a current Government issued Common Access Card (CAC) and install Government approved CAC readers and middleware.

f. The Government is not responsible for any costs associated with meeting the above requirements.

CONTROLLED UNCLASSIFIED INFORMATION; SOURCE SELECTION SENSITIVE - SEE FAR 2.101 & 3.104